SoFi Terms of Use

SoFi · agreement dated September 17, 2026 · Official agreement

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Inference & Profiling · Restriction or exception

Coach responses may be AI-generated and incorrect; you agree to verify and not rely on them as advice

Responses in SoFi Coach may be generated by artificial intelligence, and a live support agent may be available if you require customer support. AI-generated responses may be incorrect, incomplete or inconsistent with information in your account. You agree to verify important details and not rely on SoFi Coach for financial, legal, investment, tax or other professional advice. Coach suggestions should not be treated as advice or recommendations, and you agree not to make any financial decisions based solely on Coach responses.

Details
Who
you (the user)
What it covers
AI-generated Coach responses

Supporting quotations

Responses may be generated by artificial intelligence (“AI”). If you require customer support, a live support agent may be available.
AI-generated responses may be incorrect, incomplete, or inconsistent with information available in your account. You agree to verify important details and not rely on SoFi Coach for financial, legal, investment, tax, or other professional advice.
you agree to not make any financial decisions based solely on SoFi Coach responses

Qualifications & exceptions

  • The live support agent is stated to be available if you require customer support, using "may be available".