Some preferences need an account; customers without internet or non-customers can call to opt out
Some preferences apply only when you subscribe to Spectrum services and may require additional account information. If you change contact information or get a new account you need to review and update your preferences. A Spectrum customer without internet service may call the number on the monthly bill to be added to any of these lists. A non-customer can call 833-845-3726 to add their name to marketing opt-out lists.
Details
Condition
Subscription and account information needed for some preferences
What it does
Call the number on the monthly bill (customers without internet) or 833-845-3726 (non-customers)
Supporting quotations
Some of the preferences will only apply when you subscribe to Spectrum services and may require additional account information. If you make changes to your contact information or get a new account, you will need to review and update your privacy preferences.
If you are a Spectrum customer and do not have access to Internet service, you may call us at the number provided on your monthly bill statement to be added to any of these lists.
If you are not a Spectrum customer and would like to add your name to marketing opt-out lists, please call 833-845-3726.
Qualifications & exceptions
A new account or changed contact information means preferences must be reviewed and updated.
Account & Service Control · Procedure
Cable Act access to your records is by written request or call and an in-person appointment, with possible copy charges
To see personally identifiable information Spectrum keeps in its business records under the Cable Act, send a written request to your local Spectrum office or call the number on your monthly bill; Spectrum will set an appointment to visit during normal business hours. You may examine only records containing personally identifiable information about your own account. If your review finds an error, Spectrum says it will correct it. Spectrum reserves the right to charge the cost of retrieving and photocopying documents you request.
Details
What it does
Submit a written request to the local office or call; attend an appointment
Condition
Only your own account records; errors will be corrected
Exception
Spectrum may charge for retrieving and photocopying documents
Supporting quotations
please send a written request to your local Spectrum office or call us at the number provided on your monthly billing statement and we will make an appointment for you to visit during normal business hours
You will only be permitted to examine records that contain personally identifiable information about your account and no other account. If your review reveals an error in our records, we will correct it.
We reserve the right to charge you for the cost of retrieving and photocopying any documents that you request.
Qualifications & exceptions
Covers records held in Spectrum's business records under the Cable Act.
Account & Service Control · Procedure
Voice and Mobile subscribers' CPNI is protected, and a copy is available after authentication
For Spectrum Voice or Mobile subscribers, Spectrum says federal law obliges it to protect the confidentiality of CPNI and to explain how it uses CPNI and the choices you have, which are reflected in this policy. If you want access to the CPNI Spectrum keeps about your account, it will provide a copy to your address of record or to a person you authorize if it reasonably believes the request is valid. For telephone and online access you must first authenticate your identity.
Details
Who
Spectrum Voice and Mobile subscribers; persons authorized by the subscriber
Condition
Reasonable belief the request is valid; identity authentication for telephone and online access
Supporting quotations
If you subscribe to Spectrum Voice® or Spectrum Mobile service, we have an obligation under federal law to protect the confidentiality of CPNI and to provide you with information about how we use your CPNI and explain the choices you have.
we will provide a copy to you at the address of record for your account, or to any person authorized by you, if we reasonably believe the request is valid. For telephone and online access to your CPNI, you must first authenticate your identity before we can disclose CPNI to you or your authorized agent.
Qualifications & exceptions
Applies to Spectrum Voice and Mobile subscribers.
Provided if Spectrum reasonably believes the request is valid; telephone and online access requires authentication.
Account & Service Control · Procedure
State privacy requests go through an online form or a toll-free number
To exercise state privacy rights, you can use the online verifiable consumer request form on Spectrum's State Consumer Privacy Rights page or call the toll-free number (844) 979-1794.
Details
What it does
Submit the online form on the State Consumer Privacy Rights page or call (844) 979-1794
Supporting quotations
You can make a request to exercise one or more of your consumer privacy rights via our online verifiable consumer request submission form located on our
Qualifications & exceptions
Requests are described as "verifiable", so identity verification applies.
Account & Service Control · Procedure
Agents and parents can submit requests; Spectrum verifies identities and you can appeal a denial
You may authorize another person to make a verifiable consumer request, and parents and guardians may submit requests for minor children. The agent should use the dedicated authorized agent form. Spectrum says it will use reasonable efforts to verify your identity and your agent's authority. If Spectrum denies a verifiable request, you can appeal using the same methods as the original submission.
Details
Who
Authorized agents, parents and guardians
Condition
Reasonable efforts to verify identity of you and your agent
What it does
Appeal a denial using the same methods as the original request
Supporting quotations
You may authorize another person to make a verifiable consumer request on your behalf, and parents and guardians may submit requests on behalf of their minor children.
Spectrum will use reasonable efforts to verify your identity, as well as the identity of your authorized agent to ensure that your agent has been properly authorized by you to request information on your behalf.
If Spectrum denies your verifiable consumer request, you can appeal that initial denial using the same methods identified above for the original submission of the request.
Account & Service Control · User right or choice
Privacy preferences can be managed on the Privacy Preference page
Spectrum says it offers many choices to help you manage privacy, and that you can manage your privacy preferences on its Privacy Preference page.
Details
What it does
Manage privacy preferences on the Privacy Preference page
Supporting quotations
Spectrum offers many choices to help you manage your privacy and ensure that you have meaningful choice.
Account & Service Control · Procedure
Privacy questions go to Charter's Legal - Privacy and Cybersecurity team
Questions about Spectrum's privacy practices go to Charter Communications, Inc., Attn: Legal - Privacy and Cybersecurity, 400 Washington Boulevard, Stamford, CT 06902. You can also email the team at PPRLegal_Privacy_and_Cybersecurity@charter.com, call your local customer service office at the number on your monthly bill, or visit spectrum.com.
Details
Who
Charter Communications, Inc., Legal - Privacy and Cybersecurity
What it does
Send questions by mail, email or through local customer service
Supporting quotations
Questions about Spectrum's privacy practices should be sent to:
Charter Communications, Inc. Attn: Legal - Privacy and Cybersecurity 400 Washington Boulevard Stamford, CT 06902
You may also contact the Legal - Privacy and Cybersecurity team at PPRLegal_Privacy_and_Cybersecurity@charter.com or contact your local customer service office at the phone number listed on your monthly bill statement