Spectrum Privacy Policy

Legal Rights & Agreement Rules · Context

Policy covers the Spectrum Platform, including affiliates

This privacy policy says it describes what information Charter collects, how it is used, the choices you have, and rights under state and federal law when you subscribe to or interact with Spectrum products, services, websites and applications, including those offered by affiliates and business units (together called the "Spectrum Platform"). It applies to information collected from or about you, your household, or devices associated with you, whether you are a prospective customer or an existing user. It also applies to data collected by or processed through the context intelligence services that Charter operates.

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describes the types of information we collect, how we use that information, the choices you have regarding such collection and use, and the rights that may be available to you under state and federal law

including those offered by our affiliates and business units

The Privacy Policy applies to the information we collect from or about you, your household, or devices associated with you, as prospective customers or when you subscribe to, access, or otherwise use the Spectrum Platform.

This Privacy Policy also applies to data collected by or processed through our context intelligence services operated by Charter.

Qualifications & exceptions

• The policy covers information about your household and devices associated with you, not only the account holder.
• Rights under state and federal law are described as "may be available"; they depend on where you live and which service you use.

Cross-references

• qualified by (model-proposed): Product- or service-specific notices and commercial agreements control over this policy where they overlap — Where a product- or service-specific notice or commercial agreement overlaps with this policy, that notice or agreement controls for the product or service, which qualifies the policy's general scope.

Legal Rights & Agreement Rules · Context

Policy states its effective date as August 20, 2026

The policy says it is effective August 20, 2026. This analysis covers only the saved version carrying that date; later versions or changes are not part of it.

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Effective: August 20, 2026

Legal Rights & Agreement Rules · Context

Transitioning Cox websites and services are covered, unless a Cox site says otherwise

Charter says it is moving Cox Communications operations into the Spectrum brand and that some Cox services, systems and customer-facing websites are transitioning to Spectrum. This policy applies to those transitioning Cox websites, applications and services. If you reach this policy from a Cox website, or keep using a legacy Cox website during the transition, the practices described here apply to information collected through those sites unless the Cox website states otherwise.

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this Privacy Policy also applies to those transitioning Cox websites, applications, and services

the practices described here apply to information collected through your use of those sites unless the Cox website states otherwise

Qualifications & exceptions

• Applies during a transition period; legacy Cox privacy websites may stay active for a period of time as content is migrated.
• A Cox website that states otherwise can displace the practices in this policy for that site.

Not stated here

• The supplied text does not say which Cox sites state different practices or how long the transition will last.

Legal Rights & Agreement Rules · Restriction or exception

Product- or service-specific notices and commercial agreements control over this policy where they overlap

Some Spectrum products and services have additional privacy practices described in product- or service-specific sections of this policy, or provided in other ways such as commercial agreements for Spectrum Business services. Where this policy overlaps with a product- or service-specific privacy notice (for example the Spectrum Biometric Data Privacy Notice) or a commercial agreement, the notice or agreement applies and controls for processing of your information resulting from use of that product or service.

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Some Spectrum products and services may have additional privacy practices that are described in product- or service-specific sections in this Privacy Policy or may be provided to you in different ways, such as our commercial agreements for Spectrum Business services.

the disclosures set forth in the product or service-specific privacy notice or commercial agreement will apply and control with respect to the processing of your information as a result of the use of such product or service

Qualifications & exceptions

• The override applies only to the extent of overlap and only for processing resulting from use of the specific product or service.

Not stated here

• The Spectrum Biometric Data Privacy Notice, the Your Privacy Rights page and Spectrum Business commercial agreements are linked or referred to but not supplied, so their terms are not analyzed here.

Cross-references

• qualifies (model-proposed): Policy covers the Spectrum Platform, including affiliates — Where a product- or service-specific notice or commercial agreement overlaps with this policy, that notice or agreement controls for the product or service, which qualifies the policy's general scope.

Legal Rights & Agreement Rules · Restriction or exception

Third-party sites and services reached through Spectrum are not covered

Customers may use the Spectrum Platform to reach websites, applications and services that Spectrum does not own, manage or control, such as news, sports, shopping, search, non-Spectrum email, messaging, streaming, gaming or data storage services. The policy says it does not extend to those third parties' collection of information and urges customers to review their privacy practices.

Supporting quotations

this Privacy Policy does not extend to the collection of information by third parties through websites and/or applications not owned, managed, or controlled by Spectrum

Qualifications & exceptions

• Limited to sites, applications and services that Spectrum does not own, manage or control.

Legal Rights & Agreement Rules · Company practice

Information may be disclosed to comply with valid legal process; you may be notified in some cases

Spectrum may disclose personal information to comply with valid legal process such as subpoenas, court orders or search warrants. In some cases involving a valid legal request or order it may notify you, and it may then be up to you to object or take specific action to prevent disclosure. For subscribers, the policy says Spectrum may be required by law to disclose identifying information, information about service use, and the content of communications to governmental entities upon valid legal process.

Supporting quotations

We may disclose personal information to comply with valid legal process, including subpoenas, court orders, or search warrants.

In some instances where there is a valid legal request or an order for disclosure of information about you, we may notify you of such request or order and then it may be up to you to object or take specific action to prevent any disclosures pursuant to those requests or orders.

we may be required by law to disclose information about you, including information that personally identifies you, your use of our services, and the content of your communications, to governmental entities upon receipt of valid legal process

Qualifications & exceptions

• Notice is described as something Spectrum "may" provide "in some instances"; it is not a general commitment.

Not stated here

• The text does not say when notice is given or how much time you have to object.

Cross-references

• referred to by (model-proposed): Extra rights for government requests about video choices are referenced but not spelled out — The video programming cross-reference points to the governmental entities and legal process subsection that the legal process card explains; the referenced text does not separately describe video-specific rights.

Legal Rights & Agreement Rules · User right or choice

Residents of some states have additional choices, including opt-outs

Certain states give residents additional choices about collecting, using and sharing personal information, including the right to opt out of specific data practices. Residents of the listed states are told to use the Privacy Preference page for details on the rights and choices available under applicable law.

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Certain states provide their residents with additional choices regarding the collection, use, and sharing of personal information, including the right to opt out of specific data practices.

please refer to our Privacy Preference page for detailed information about the rights and choices available to you under applicable law

Qualifications & exceptions

• Applies to residents of the states listed in the state-specific sections.

Legal Rights & Agreement Rules · User right or choice

Some states give a right to opt out of interest-based advertising by Spectrum

Residents of certain states may have the right to opt out of Spectrum's use of personal information for interest-based advertising, using the state rights sections or the Privacy Preference page.

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You may also have the right in certain states to opt-out of the use of your personal information for interest-based advertising by Spectrum.

Qualifications & exceptions

• The right depends on the state of residence.

Legal Rights & Agreement Rules · User right or choice

The Cable Act limits use of cable subscribers' personal information and gives rights to know and access

The policy describes Section 631 of the Cable Communications Policy Act (the "Cable Act") as limiting Spectrum's collection, use and sharing of information that personally identifies you when you subscribe to cable video and telecommunications services or other services provided using the Spectrum cable system facilities. It says the Cable Act gives you the right to know what personally identifiable information is collected, how it is used, the conditions and types of recipients for disclosure, how long it is kept, and the limits on collection and disclosure from the cable system, and the right to request access to review and correct it. Personally identifiable information excludes de-identified or aggregate data that does not identify a particular person.

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imposes certain limitations on our collection, use, and sharing of information that personally identifies you when you subscribe to cable video and telecommunications services, or other services provided using the facilities of the Spectrum cable system

The Cable Act provides you with the right to know about the personally identifiable information we collect about you and how we use it; under what conditions and circumstances and the types of persons and entities to whom we may disclose personally identifiable information; how long we maintain personally identifiable information; the limitation on our ability to collect and disclose personally identifiable information collected from the cable system; and provides you with the right to request access to review and correct your personally identifiable information.

Personally identifiable information is information that identifies a particular person; it does not include de-identified or aggregate data that does not identify a particular person or persons.

Qualifications & exceptions

• Applies to subscribers of cable video and telecommunications services and other services provided over the Spectrum cable system.
• The right to know how long information is kept is stated, but this policy supplies no retention periods.

Not stated here

• The supplied policy text does not state how long personally identifiable information is kept.
• The text of Section 631 itself is not supplied; the description is Spectrum's summary.

Legal Rights & Agreement Rules · Restriction or exception

Cable system collection is limited to service needs unless you consent; disclosure has narrow exceptions

The Cable Act permits Spectrum to use the cable system to collect personally identifiable information about subscribers when necessary to render services and to detect unauthorized reception or use. It may collect more for additional purposes with the subscriber's prior written or electronic consent. Disclosure of personally identifiable information is permitted if necessary to render or conduct a legitimate business activity related to the service, required by law or legal process, or limited to name and address under a "mailing list" exception. Spectrum says it may sell or share customer names and addresses with third parties for their own marketing or advertising, subject to your opportunity to opt out.

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The Cable Act permits us to use the cable system(s) to collect personally identifiable information about our subscribers when it is necessary to render services and to detect unauthorized reception or use of the Spectrum Cable Act Services.

We may use the cable system to collect personally identifiable information about a subscriber for additional purposes with a subscriber's prior written or electronic consent.

The Cable Act also permits us to disclose personally identifiable information if the disclosure is necessary to render, or conduct a legitimate business activity related to, the cable service or other services provided; required by law or legal process; or limited to your name and address under a "mailing list" exception, as described in this Privacy Policy.

We may sell or share customer names and addresses with third parties for their own marketing or advertising purposes subject to your opportunity to opt-out of such activity.

Qualifications & exceptions

• Applies to personally identifiable information collected using the cable system for Spectrum Cable Act Services.
• The general sharing section lists broader categories that Spectrum may sell or share; this policy does not reconcile the two for cable subscribers.

Not stated here

• "Spectrum Cable Act Services" is used but not defined in the supplied text.
• The text does not say how this section fits with the general sale and sharing section for cable subscribers' usage data.

Cross-references

• contrast (model-proposed): Personal data, including usage and location, may be sold or shared for other companies' own commercial purposes — The general section lists broad personal information that Spectrum may sell or share, including video and internet usage data. The Cable Act section says that for cable service the permitted disclosures are narrower and that names and addresses may be sold or shared subject to opt-out. The policy does not explain how the two apply to the same cable subscriber.

Legal Rights & Agreement Rules · User right or choice

Extra rights for government requests about video choices are referenced but not spelled out

The policy says that when a government entity seeks information about your selection of video programming, you have additional rights as described in the subsection on governmental entities or valid legal process in the sharing section. The text of that subsection supplied in this policy covers legal process disclosures and notice in general; it does not set out separate rights for video programming selections.

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When a government entity is seeking information about your selection of video programming, you have additional rights as described in the "Governmental Entities or Pursuant to Valid Legal Process" subsection

Qualifications & exceptions

• The referenced subsection appears under a differently worded heading in the supplied text (with whom we share information).

Not stated here

• The additional rights for video programming selections are not described in the referenced subsection as supplied.

Cross-references

• refers to (model-proposed): Information may be disclosed to comply with valid legal process; you may be notified in some cases — The video programming cross-reference points to the governmental entities and legal process subsection that the legal process card explains; the referenced text does not separately describe video-specific rights.

Legal Rights & Agreement Rules · User right or choice

Cable Act limits can be enforced in federal court, but claims may go to arbitration under the services agreement

If you believe Spectrum violated the law, it encourages you to contact it. You may also enforce the Cable Act limits through a civil lawsuit in federal district court seeking damages, attorneys' fees and litigation costs, and other remedies may be available under federal or other law. The policy also says your Spectrum Residential Services Agreement contains your agreement that, to the extent permitted by law, Cable Act claims may be enforced in arbitration.

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You may also enforce the limitations imposed on us by the Cable Act with respect to your personally identifiable information through a civil lawsuit in federal district court seeking damages, attorneys' fees, and litigation costs.

Your Spectrum Residential Services Agreement contains your agreement that, to the extent permitted by law, any claims under the Cable Act may be enforced in arbitration.

Qualifications & exceptions

• The arbitration statement applies "to the extent permitted by law" and is tied to the Residential Services Agreement.

Not stated here

• The Spectrum Residential Services Agreement and its arbitration terms are not supplied with this policy.

Legal Rights & Agreement Rules · Context

CPNI is information about your telecommunications use and phone bill, excluding name, address and number

The policy describes Section 222 of the Communications Act as providing added privacy protections for information about the quantity, technical configuration, type, destination, location and amount of your use of Spectrum telecommunications services, and information about your Spectrum phone service on your bill. Linked to an identifiable customer, this is customer proprietary network information (CPNI). It does not include a customer's name, address and telephone number.

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Section 222 of the Communications Act provides additional privacy protections for information about the quantity, technical configuration, type, destination, location, and amount of your use of the Spectrum telecommunications services, and information about your Spectrum phone service that is contained on your bill.

CPNI does not include a customer's name, address, and telephone number.

Not stated here

• The text of Section 222 itself is not supplied; the description is Spectrum's summary.

Legal Rights & Agreement Rules · Company commitment

Changes are posted on the website; material changes affecting your rights get an attempted advance notice

The current version of the policy is published at spectrum.com, and Spectrum may modify it as customer and business needs change. Changes are posted there. If a change materially affects your rights or how information is used or disclosed, Spectrum says it will attempt to notify you in advance by written, electronic or other means using the contact information you gave when setting up your account.

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The most current version of our Privacy Policy is published and maintained at

Any changes will be posted at this website.

If we make any changes that materially affect your rights or the ways in which we use or disclose information, we will attempt to notify you in advance through written, electronic or other means using the information you have provided when setting up your account.

Qualifications & exceptions

• The commitment is to "attempt" notice, using the contact information you provided.
• Notice is promised for changes that materially affect your rights or how information is used or disclosed.

Legal Rights & Agreement Rules · Company commitment

For retroactive material changes, affected consumers get notice and a chance to withdraw consent as state law requires

If Spectrum makes a retroactive material change to the policy or its privacy practices, it says it will notify affected consumers and give a reasonable opportunity to withdraw consent to further materially different collection, processing or transfer of previously collected personal information after the change, as required by applicable state law.

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If we make any retroactive material change to this Privacy Policy or to our privacy practices, we will notify affected consumers of the change and provide a reasonable opportunity for you to withdraw your consent to any further and materially different collection, processing, or transfer of your previously collected personal information following such material change, as required by applicable state law.

Qualifications & exceptions

• Stated "as required by applicable state law", so the opportunity to withdraw may depend on where you live.

Legal Rights & Agreement Rules · Context

California residents are directed to a separate California privacy policy

California residents are directed to Spectrum's California Consumer Privacy Rights page, which contains its California Consumer Privacy Policy and information about rights under the California Consumer Privacy Act as amended by the California Privacy Rights Act, and other California privacy laws.

Supporting quotations

If you are a California resident, please visit our

Qualifications & exceptions

• Applies to California residents.

Not stated here

• The California Consumer Privacy Policy and the California rights information are linked but not supplied, so the rights and Spectrum's California practices are not analyzed here.

Legal Rights & Agreement Rules · User right or choice

Maine broadband internet customers have rights over information collected from their internet service

The Maine section applies if you are physically located in Maine and billed by Spectrum for broadband internet access service there, whether you are a prospective, current or former subscriber. It says you have certain rights over information Spectrum collects about you based on providing broadband internet access service.

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If you are physically located in and billed by Spectrum for broadband internet access service received in the State of Maine, as a prospective, current, or former subscriber of our broadband internet access service, you have certain rights with respect to the information we collect about you based on our provision of broadband internet access service.

Qualifications & exceptions

• Applies only if you are both physically located in Maine and billed by Spectrum for broadband internet access service received there.

Not stated here

• The supplied Maine section does not list what those rights are beyond the non-discrimination statement that follows.

Cross-references

• qualified by (model-proposed): Spectrum will not deny service, charge a penalty or offer a discount tied to consent if Maine customers exercise rights — The non-discrimination commitments apply to Maine broadband customers who exercise their Maine-law rights described in the scope statement.

Legal Rights & Agreement Rules · Company commitment

Spectrum will not deny service, charge a penalty or offer a discount tied to consent if Maine customers exercise rights

Spectrum says it will not discriminate against you for exercising your rights under Maine law. It will not deny broadband internet access service, charge a penalty, or offer a discount based on your consent that it can use or share your broadband customer personal information.

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We will not discriminate against you if you exercise any of your rights under Maine law. This means that if you exercise any of your rights, Spectrum will not:

deny you broadband internet access service;

charge you a penalty; or

offer you a discount based on your consent that we can use or share your broadband customer personal information.

Qualifications & exceptions

• Applies to Maine broadband internet access customers exercising Maine-law rights.

Cross-references

• qualifies (model-proposed): Maine broadband internet customers have rights over information collected from their internet service — The non-discrimination commitments apply to Maine broadband customers who exercise their Maine-law rights described in the scope statement.

Legal Rights & Agreement Rules · User right or choice

Residents of 17 listed states may have additional privacy rights

Residents of Connecticut, Colorado, Florida, Indiana, Iowa, Kentucky, Minnesota, Montana, Nebraska, Nevada, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas or Virginia are told they may have additional rights over personal information Spectrum collects. California and Maine have their own sections.

Supporting quotations

If you are a resident of Connecticut, Colorado, Florida, Indiana, Iowa, Kentucky, Minnesota, Montana, Nebraska, Nevada, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, or Virginia, you may have additional rights with respect to the personal information we collect about you.

Qualifications & exceptions

• Stated as "may have"; rights depend on each state's law and on legal exceptions.

Not stated here

• The text does not address residents of states not named here or in the California and Maine sections.

Legal Rights & Agreement Rules · User right or choice

Listed-state residents may have rights to access, delete, correct, port and appeal, subject to legal exceptions

The listed-state residents may have rights, subject to certain legal exceptions, to know and access the personal data a business has collected and how it is used and shared, to delete it, to correct inaccurate data, to receive a portable copy of data they provided, to appeal a refusal to act on a request, and to non-discrimination for exercising these rights.

Supporting quotations

You also may have the following rights, subject to certain legal exceptions:

The right to know and access what personal data a business has collected from or about them and how that data is used and shared;

The right to delete their personal data;

The right to correct inaccurate personal data;

The right to receive a portable copy of the personal data previously provided to the business;

The right to appeal a business's refusal to take action on a consumer's request

The right to non-discrimination and equal service for exercising their consumer data rights.

Qualifications & exceptions

• Rights are subject to "certain legal exceptions" and vary by state.

Legal Rights & Agreement Rules · User right or choice

A few states add voice recognition, third-party list and profiling-review rights

Florida residents may opt out of the collection of personal data through voice recognition features. Minnesota and Oregon residents may request a list of third parties to whom Spectrum may disclose personal information, and Connecticut, Minnesota, Rhode Island and Oregon residents a list of third parties to whom it has sold it. Connecticut and Minnesota residents whose data was used in profiling for an automated decision with legal or similarly significant effect may, where feasible, question the result, be told the reason, review the data used and, for housing decisions, correct data and have the decision reevaluated.

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The right to opt-out of the collection of personal data through voice recognition features (Florida only)

The right to request a list of third parties with whom we may disclose your personal information (Minnesota and Oregon only) or to whom we have sold your personal information (Connecticut, Minnesota, Rhode Island, and Oregon)

If you are a Connecticut or Minnesota resident, and your personal data has been processed for purposes of profiling in furtherance of any automated decision that produced any legal or similarly significant effect concerning you, you may also have the right, where feasible, to:

Qualifications & exceptions

• Each right applies only to the named states.
• The profiling rights apply "where feasible" and to profiling for decisions with legal or similarly significant effect.

Not stated here

• The linked third-party disclosure list is referenced but not supplied.