Community Standards

Account & Service Control · User right or choice

You can block, flag or report content that violates the Terms of Service

Strava says you can use its tools to block, flag or report content that violates its Terms of Service, and suggests you consider contacting law enforcement if needed. The tools are described in linked help articles, not on this page.

Supporting quotations

Keep offensive content off Strava.

You can use our tools to block, flag, or report content that violates our Terms of Service. Consider contacting law enforcement if needed.

Qualifications & exceptions

• The tools are described as applying to content that violates the Terms of Service.

Not stated here

• The text of the linked help articles and of the Terms of Service is not supplied here, so this card cannot say how block, flag and report each work, what happens after a report, or what the Terms of Service prohibit.

Cross-references

• refers to (model-proposed): Report content that violates the Standards or Terms of Service; Strava reviews reports — The tools card says you can report content that violates the Terms of Service; the reporting card covers the same reporting step for content that violates these Standards or the Terms of Service.

Account & Service Control · Company practice

Strava removes hate speech and may suspend or terminate accounts

Strava says it will remove hate speech and may suspend or terminate the accounts of anyone who uses it. Removal is stated as certain and suspension or termination as possible.

Supporting quotations

We will remove hate speech and may suspend or terminate the accounts of anyone who uses it.

Qualifications & exceptions

• Removal is stated with "will"; suspension or termination is stated with "may".

Not stated here

• The text does not say how Strava decides between suspension and termination, or whether notice or appeal applies.

Cross-references

• defined by (model-proposed): Hate speech means a direct attack based on listed characteristics — The hate-speech card gives the definition that the removal and account-action card relies on.

Account & Service Control · Procedure

Report content that violates the Standards or Terms of Service; Strava reviews reports

Strava says that if you believe something on Strava violates these Standards or its Terms of Service, you should report it using its reporting article. It says it takes reports seriously and will do its best to understand context and take appropriate actions based on its policies and the results of its investigation.

Supporting quotations

How to report content to us

If you believe something on Strava violates these Standards or Strava’s Terms of Service, please report it to us. We take user reports seriously and will do our best to understand context and take appropriate actions based on our policies and the results of our investigation.

Qualifications & exceptions

• Strava commits to doing its best to understand context and act appropriately, not to a particular outcome or timeline.

Not stated here

• The text of the linked reporting article and of the Terms of Service is not supplied here, so this card cannot say how a report is submitted or reviewed, what actions follow, or how long it takes.

Cross-references

• referred to by (model-proposed): Community Standards sit alongside the Acceptable Use Policies and Terms of Service — The framework card names the Standards and Terms of Service as the rules; the reporting card tells you to report content that violates them.
• referred to by (model-proposed): You can block, flag or report content that violates the Terms of Service — The tools card says you can report content that violates the Terms of Service; the reporting card covers the same reporting step for content that violates these Standards or the Terms of Service.