Terms of Service

Account & Service Control · Restriction or exception

You are solely responsible for everything done on your account, authorized or not

To use some Surfshark Services you will be asked to set up an account. You are solely responsible for all usage or activity on your account, including use by any person who uses it, with or without your authorization, or who has access to any computer on which your account resides or is accessible.

Supporting quotations

In order to use some of the Surfshark Services, you will be asked to set up an account.

You are solely responsible for all usage or activity on your account including, but not limited to, use of the account by any person who uses your account, with or without authorization, or who has access to any computer on which your account resides or is accessible.

Qualifications & exceptions

• An account is required only for some Services ('some of the Surfshark Services').

Not stated here

• This section does not say whether anything limits your responsibility after you report loss or unauthorized use; section 3 covers notifying Surfshark.

Account & Service Control · Restriction or exception

Register accurately, keep your password confidential, and do not sell or trade the account

If you open an account to use or access the Services, you must complete registration with the complete and accurate information the form asks for, which may include an email address and password. You are entirely responsible for keeping your password confidential. You may not sell or trade the account to anyone else.

Supporting quotations

If you open an account to use or access the Services, you must complete the registration process by providing the complete and accurate information requested on the registration form.

You are entirely responsible for maintaining the confidentiality of your password.

You may not sell, or trade that Account to any other person.

Qualifications & exceptions

• The duties apply when you open an account to use or access the Services; section 2 says an account is needed for some Services.

Account & Service Control · Restriction or exception

Report unauthorized account use at once; Surfshark is not liable when someone else uses your password

You agree to notify Surfshark immediately of any unauthorized use of your account, email address or password. Surfshark says it is not liable for any loss that you or any third party incur as a result of someone else using your password, whether or not you knew about it.

Supporting quotations

You agree to notify us immediately of any unauthorized use of your account, e-mail address, or password.

We are not liable for any loss that you or any third party incur as a result of someone else using your password, either with or without your knowledge.

Qualifications & exceptions

• The no-liability statement covers loss to you or to any third party from someone else's use of your password, 'either with or without your knowledge'.

Not stated here

• The Terms do not say what Surfshark will do after you report unauthorized use, and the blurb's suggestion that Surfshark 'may be able to help' is not a stated commitment.

Account & Service Control · Permission or license

Surfshark reserves the right to terminate your account at any time

Surfshark reserves the right to terminate your account at any time. This sentence states no reason, notice period or conditions.

Supporting quotations

We reserve the right to terminate your account at any time.

Not stated here

• This section does not say whether any refund or notice applies when Surfshark terminates an account. Termination for violations is addressed separately in section 7, and refund rules in section 4.

Cross-references

• referred to by (model-proposed): Surfshark can terminate, limit or suspend your account or Services without notice after a complaint or a detected breach — The violation-based termination right sits alongside Surfshark's separately stated right to terminate an account at any time.

Account & Service Control · User right or choice

You can delete your account any time, but the unused part of the current service period is not refunded

You have a right to delete your account at any time. If you delete it, you will not be refunded for the unused part of the ongoing service period.

Supporting quotations

You have a right to delete your account at any time, however, deleted accounts will not be refunded for the unused part of the ongoing service period.

Not stated here

• This section does not say how to delete an account or what happens to data afterwards.

Account & Service Control · Restriction or exception

Surfshark is not intended for anyone under 18, who may not use registration-required parts or submit information

Surfshark says it is not intended for users under 18. Users under 18 are expressly prohibited from submitting any of their information to Surfshark and from using the parts of the website and Services that require registration. If such a user submits any information, the Terms say it will not be collected or retained.

Supporting quotations

Surfshark is not intended for users under the age of 18.

Such users are expressly prohibited from submitting any of their information to us, and from using portions of the Website and our Services for which registration is required.

If any information is submitted by such users, it will not be collected or retained.

Qualifications & exceptions

• The prohibition on use covers 'portions of the Website and our Services for which registration is required'.

Not stated here

• The Terms describe no age verification, and say nothing about the position of users under 18 on parts of the Services that do not require registration beyond 'not intended'.

Account & Service Control · Company practice

Surfshark can terminate, limit or suspend your account or Services without notice after a complaint or a detected breach

If Surfshark receives a complaint about or arising from your use of the Services, or itself detects a breach of the Terms, it may deem your usage in violation and terminate your account or limit and/or suspend the Services without notice. Elsewhere in the Terms Surfshark also reserves the right to terminate your account at any time without stating a reason.

Supporting quotations

If Surfshark is contacted with a complaint regarding or arising from your use of the Services or independently detects a breach of these Terms, Surfshark may deem your usage in violation of these Terms and terminate your account or limit and/or suspend the provision of the Services without notice.

We reserve the right to terminate your account at any time.

Qualifications & exceptions

• The trigger is a complaint or Surfshark's own detection of a breach; 'may deem' leaves the decision with Surfshark.
• The consequence is termination, limitation or suspension, 'without notice'.

Not stated here

• The Terms do not say whether any refund applies; section 4 says Surfshark may decline a refund for a breach.

Cross-references

• refers to (model-proposed): Surfshark reserves the right to terminate your account at any time — The violation-based termination right sits alongside Surfshark's separately stated right to terminate an account at any time.

Account & Service Control · Restriction or exception

The Antivirus service allows a maximum of five simultaneous connections per account

Surfshark Antivirus allows a maximum of five simultaneous connections per account.

Supporting quotations

Surfshark Antivirus service allows a maximum of five simultaneous connections per account.

Qualifications & exceptions

• Applies to the Antivirus service only; the Terms treat unlimited simultaneous connections as the premise for other Services.

Account & Service Control · Restriction or exception

During a free trial you cannot change your account email or two-factor settings until you buy a subscription

Accounts on a free trial have functional restrictions. During the trial you cannot change certain account settings, including the email address on your account or your two-factor authentication (2FA) settings. To remove these restrictions and get full account management, you must purchase a subscription, or you may start a new free trial, subject to eligibility.

Supporting quotations

Accounts operating under a free trial period are subject to functional restrictions. During the trial, you will be unable to modify certain account settings, including but not limited to, changing the email address associated with your account or altering your Two-Factor Authentication (2FA) settings.

To remove these restrictions and access full account management features, you must purchase a subscription. Alternatively, you may start a new free trial, subject to eligibility.

Qualifications & exceptions

• The list of restricted settings is open-ended ('including but not limited to').

Not stated here

• Eligibility for a new free trial is not described in this document.