Open Internet Policy

Legal Rights & Agreement Rules · Context

Page covers T-Mobile-branded and Connect by T-Mobile customers on 2G, 4G LTE and 5G

The page describes the network practices, performance characteristics and commercial terms that apply to T-Mobile-branded customers, including Connect by T-Mobile-branded customers, using T-Mobile's Broadband Internet Access Services over its 2G, 4G LTE and 5G networks. It defines Broadband Internet Access Services as services that provide the capability to transmit data to and receive data from all or substantially all Internet endpoints.

Supporting quotations

"Broadband Internet Access Services" refers to services that provide the capability to transmit data to and receive data from all or substantially all Internet endpoints.

The network practices, performance characteristics, and commercial terms applicable to
T-Mobile-branded (including Connect by T-Mobile-branded) customers on T-Mobile's Broadband Internet Access Services over our 2G, 4G LTE, and 5G networks are described here.

Qualifications & exceptions

• Covers T-Mobile-branded (including Connect by T-Mobile-branded) customers only; customers of other family brands are pointed elsewhere.
• Covers T-Mobile's own 2G, 4G LTE and 5G networks.

Not stated here

• The page does not say how it treats customers of any brand it does not name.

Cross-references

• narrowed by (model-proposed): Roaming partner networks are outside this page; check your rate plan — The statement that the page covers T-Mobile-branded customers over its 2G, 4G LTE and 5G networks is narrowed by the statement that it does not describe roaming partner networks.

Legal Rights & Agreement Rules · Restriction or exception

Roaming partner networks are outside this page; check your rate plan

The page does not describe the practices, characteristics or terms that apply when a customer uses roaming partner networks. It directs customers to their rate plans for roaming details.

Supporting quotations

This page does not describe the practices, characteristics, or terms that apply when using roaming partner networks. Customers should see their rate plans for roaming details.

Qualifications & exceptions

• Applies to use of roaming partner networks rather than T-Mobile's own networks.

Not stated here

• The page does not state what roaming practices or speeds apply; that is left to the rate plan, which is not supplied.

Cross-references

• narrows (model-proposed): Page covers T-Mobile-branded and Connect by T-Mobile customers on 2G, 4G LTE and 5G — The statement that the page covers T-Mobile-branded customers over its 2G, 4G LTE and 5G networks is narrowed by the statement that it does not describe roaming partner networks.

Legal Rights & Agreement Rules · Context

Fiber, Metro and Assurance Wireless customers are sent to their own brand pages

Customers on T-Mobile Fiber, Metro by T-Mobile or Assurance Wireless branded plans are told to see their brand's network disclosure pages for applicable network management practices and expected speeds. Customers on Connect by T-Mobile plans are told to use the information on this page.

Supporting quotations

should see their brand's network disclosure pages for applicable network management practices and expected speeds.

Customers on Connect by T-Mobile® plans should reference the information below.

Qualifications & exceptions

• Applies to customers on T-Mobile Fiber, Metro by T-Mobile or Assurance Wireless branded plans.

Not stated here

• Those other brand disclosure pages are linked but not supplied here, so what they say is unknown.
• Later passages of this page also mention Metro by T-Mobile and Assurance Wireless-branded plans when ranking data priority; this notice does not say how that relates to the referral.

Legal Rights & Agreement Rules · Context

Information applies to postpaid, prepaid, government, enterprise and E-Rate services

The information applies to postpaid and prepaid services, including government and enterprise services, and to Broadband Internet Access Services bought through the Schools and Libraries (E-Rate) program. Government and enterprise services may have other contractual terms.

Supporting quotations

This information applies to postpaid and prepaid services, including our government and enterprise services (which may have other contractual terms), as well as Broadband Internet Access Services purchased through the Schools and Libraries (E-Rate) program.

Qualifications & exceptions

• Government and enterprise services "may have other contractual terms".

Not stated here

• The other contractual terms for government and enterprise services are not described here.

Account & Service Control · Procedure

Questions not answered on the page go to Customer Care by web, app, phone or mail

For questions or concerns the page does not address, customers can contact T-Mobile Customer Care through T-Mobile.com, the T-Life app, by calling 1-800-937-8997 or 611 from the device, or by writing to T-Mobile Customer Relations in Albuquerque, NM. Puerto Rico customers must send written notices to a separate Guaynabo, Puerto Rico address, marked for the Customer Care Manager.

Supporting quotations

For questions or concerns not addressed here, please contact our Customer Care department at

by calling 1-800-937-8997 or 611 from your device, or by writing to: T-Mobile Customer Relations, P.O. Box 37380, Albuquerque, NM 87176-7380. Puerto Rico customers must direct written notices to: T-Mobile Customer Relations, B7 Tabonuco Street, Suite 700, Guaynabo, Puerto Rico 00968-3349, Attn: Customer Care Manager.

Qualifications & exceptions

• Puerto Rico customers must direct written notices to the Guaynabo, Puerto Rico address rather than the Albuquerque address.

Legal Rights & Agreement Rules · Context

Page is organized around network management, performance metrics and commercial terms

The top of the page introduces three topics: how T-Mobile manages data on its network, what customers can expect from the network, and the rules that govern the service. Each topic has a "Get details" link, and a separate pointer sends customers to the frequently asked questions for other important information, including the Privacy Notice.

Supporting quotations

How we manage data on our network.

What you can expect from our high quality network.

The rules that govern our service.

For other important information about your service, including our Privacy Notice, please review the frequently asked questions.

Not stated here

• The "Get details" links lead to separate web addresses whose text is not supplied here; this analysis relies only on the sections of the stored page itself.

Account & Service Control · Company commitment

Broadband Labels give price, fees and speeds for plans currently offered to new customers

T-Mobile provides Broadband Labels for the plans it currently offers to new consumer and small business customers with data access to all, or substantially all, of the internet. The labels contain information such as price, fees and data speeds, and can be found where customers shop for plans: the plans page, on the phone or at a retail store. Label data for active plans can be exported through a download.

Supporting quotations

T-Mobile provides Broadband Labels for plans that we currently offer to new consumer and small business customers with data access to all, or substantially all, of the internet.

The labels contain information like price, fees, and data speeds

You can find these labels where you shop for your plans, including on our

Broadband plan label data is available to export for active plans.

Qualifications & exceptions

• Labels are provided for plans currently offered to new consumer and small business customers with data access to all, or substantially all, of the internet.
• The export is for active plans.

Not stated here

• The page does not say whether labels are available for plans that are no longer offered to new customers.

Use & Processing · Company practice

Lower-priority plans or brands see slower speeds when the network is heavily loaded

T-Mobile offers plans and brands with different network priorities. Where the network is lightly loaded, customers on a plan with lower network priority will notice little, if any, effect. Where the network is heavily loaded relative to available capacity, those customers will likely see reduced data speeds, especially during data-intensive activities, and may notice more frequent impacts to real-time services such as video conference calling, some video streaming and file downloads. Speeds will likely improve when network loading falls or the customer moves to a less loaded location.

Supporting quotations

As discussed in the Network Management section, we offer a range of rate plan and brand choices with different network priorities.

At times and locations where the network is heavily loaded in relation to available capacity, however, those customers will likely see reductions in data speeds, especially if they are engaged in data-intensive activities.

When network loading goes down or those customers move to a location that is less heavily loaded in relation to available capacity, those customers' speeds will likely improve.

Network Management Practices

Qualifications & exceptions

• Little effect where the network is lightly loaded, which the page says is the case in the vast majority of times and locations.
• Reductions are described as likely, not certain, and depend on the extent of congestion.
• Constrained locations may be heavily loaded more often than others.

Not stated here

• The page does not say which specific plans or brands are lower priority in this passage; the ranking is in the Network Management section.

Use & Processing · Company commitment

T-Mobile says its own preloaded products get no traffic precedence over other applications

In answer to whether data traffic from T-Mobile products preloaded on a device or otherwise available from T-Mobile has precedence over traffic from other applications, T-Mobile says no: it does not prioritize traffic on the basis of who created the application, subject to the same reasonable network management practices as other data.

Supporting quotations

Does data traffic from T-Mobile products preloaded on a user's device or otherwise available from T-Mobile have precedence over data traffic from other applications?

No. We don’t prioritize traffic on the basis of who created the application subject to the same reasonable network management practices as other data on the network.

Qualifications & exceptions

• Stated subject to the same reasonable network management practices that apply to other data on the network.

Not stated here

• The final clause is loosely worded; read literally, T-Mobile's own products are handled under the same reasonable network management practices as other traffic.
• The page separately says certain T-Mobile calling-related services are given priority over other traffic; this answer does not mention that.

Cross-references

• contrast (model-proposed): Calling-related and public safety services share the network and are given priority over other traffic — One answer says T-Mobile does not prioritize traffic on the basis of who created the application, including its own preloaded products. A later passage says T-Mobile's own calling-related services use the same network and are given priority over other traffic. The page treats these as different things (applications versus calling-related and public safety services) and does not reconcile them; the tension is recorded as a reviewed contrast, not a finding that either is wrong.

Security & Safeguards · Company practice

T-Mobile monitors for security threats and may limit or reroute traffic until they are resolved

T-Mobile says it uses physical, electronic and procedural safeguards and monitors its network for threats such as spam, viruses, automated attacks, worms, distributed denial of service attacks and other malicious activity. When it detects a threat it may attempt to stop it spreading using measures that may include requiring device software updates and rerouting, prohibiting or limiting some traffic, typically until the threat is resolved.

Supporting quotations

We monitor our network to protect against security threats, including spam, viruses, automated attacks, worms, distributed denial of service attacks, and other potentially malicious activity.

When we detect a threat, we may attempt to prevent it from spreading across our network using a variety of security measures, which may include, among other things, requiring device software updates and rerouting, prohibiting, or limiting some traffic over our network, typically until the threat is resolved.

Qualifications & exceptions

• Measures are described with "may" and "among other things"; the list is not exhaustive.
• Traffic limits are typically in place until the threat is resolved.

Not stated here

• The page does not say how a customer is told that a device update is required or that traffic is being limited.

Use & Processing · Company commitment

T-Mobile does not block lawful traffic by content, except customer-chosen services and malicious sources

T-Mobile says it does not block lawful traffic based on content or subject unless the blocking is part of a customer-chosen service. It also says it occasionally makes a judgment that protecting its customer base from malicious or other adverse, network-impacting traffic outweighs access issues experienced by a few. Its examples are sources of spam and sources that aggressively scan Internet addresses or have attempted attacks against T-Mobile infrastructure or customer end-points. Customers may block sites or the internet on individual lines, as described elsewhere on the page.

Supporting quotations

Unless part of a customer-chosen service, T-Mobile does not block lawful traffic based on content or subject.

Occasionally, cases arise where T-Mobile must make a judgment, determining that the value of protecting our customer base from malicious or other adverse, network-impacting traffic outweighs access issues experienced by a few.

Examples include Internet sources or destinations that are major sources of spam and sources that aggressively scan Internet addresses or those that have attempted attacks against T-Mobile infrastructure or customer end-points.

Customers may block use of certain Internet sites or the Internet generally on individual lines

Qualifications & exceptions

• The commitment is limited to lawful traffic and does not apply to blocking that is part of a customer-chosen service.
• T-Mobile may decide that protecting customers from malicious or adverse, network-impacting traffic outweighs access issues for a few.

Not stated here

• The examples are introduced with "Examples include", so the page does not list every case in which T-Mobile will make this judgment.

Cross-references

• refers to (model-proposed): Customers may block certain sites, or the internet generally, on individual lines — The no-blocking commitment excludes customer-chosen services; customers' ability to block sites on individual lines is the customer choice the page describes.

Security & Safeguards · Company practice

T-Mobile blocks a limited number of Internet addresses it finds disruptive or malicious

T-Mobile blocks a limited number of Internet addresses that are disruptive or malicious and typically persistent, based on its review of third party industry-wide intelligence.

Supporting quotations

T-Mobile blocks a limited number of Internet addresses that are disruptive or malicious and typically persistent, based on our review of third party industry-wide intelligence.

Qualifications & exceptions

• Limited to addresses that are disruptive or malicious and typically persistent.

Not stated here

• The page does not list the blocked addresses or say how a customer can ask for a block to be reviewed.

Security & Safeguards · Company practice

On its Wi-Fi services T-Mobile prevents use of certain ports used to spread malware

For its Wi-Fi services, which are accessible in commercial establishments and public venues, T-Mobile prevents the use of certain ports commonly used to spread malware and engage in other malicious activity.

Supporting quotations

For our Wi-Fi services, which are accessible in a wide range of commercial establishments and public venues, T-Mobile prevents the use of certain ports that are commonly used to spread malware and engage in other malicious activity.

Qualifications & exceptions

• Applies to T-Mobile's Wi-Fi services, not stated to apply to its cellular networks.

Not stated here

• The page does not name the ports that are prevented.

Account & Service Control · Permission or license

Customers may use any compatible GSM, 4G LTE or 5G device as long as it does not harm the network

T-Mobile customers may use any compatible GSM, 4G LTE or 5G device, such as a tablet or smartphone, to access T-Mobile's Broadband Internet Access Services, as long as they do not cause harm to the network.

Supporting quotations

Does T-Mobile allow customers to use non- T-Mobile devices and applications for its Broadband Internet Access Services?

T-Mobile customers may use any compatible GSM, 4G LTE, or 5G device, such as a tablet or smartphone, to access our Broadband Internet Access Services, as long as they do not cause harm to our network.

Qualifications & exceptions

• The device must be compatible.
• Permitted only as long as customers do not cause harm to the network.

Not stated here

• The page does not define "compatible" here or say what counts as harm to the network.

Account & Service Control · Permission or license

T-Mobile may limit activations of compatible devices on older technologies

T-Mobile says it may limit activations of compatible devices that use older technologies as it transitions its network to newer technologies.

Supporting quotations

T-Mobile may limit activations of compatible devices on older technologies as we transition our network to newer technologies.

Qualifications & exceptions

• Tied to T-Mobile's transition of its network to newer technologies.

Not stated here

• The page does not say which technologies or devices are affected, or when.

Legal Rights & Agreement Rules · Restriction or exception

T-Mobile makes no determination about quality or performance of devices not bought from it

If a customer did not buy a device from T-Mobile, T-Mobile says it has not made any determination about the device's call quality, performance or other functionality. This sits alongside the statement that customers may use any compatible GSM, 4G LTE or 5G device on the network.

Supporting quotations

If you did not purchase your device from T-Mobile, please be aware that T-Mobile has not made any determination as to the call quality, performance, or other functionality provided by the device.

T-Mobile customers may use any compatible GSM, 4G LTE, or 5G device, such as a tablet or smartphone

Qualifications & exceptions

• Applies to devices the customer did not purchase from T-Mobile.

Not stated here

• The page does not say what T-Mobile does or promises for devices purchased from T-Mobile; that is not addressed in this passage.

Account & Service Control · Permission or license

Customers may use any lawful application, including real-time ones, consistent with the Terms and Conditions

T-Mobile says customers may use its broadband internet access services to reach any lawful application, including real-time applications, in a manner consistent with its Terms and Conditions.

Supporting quotations

Our customers may use our broadband internet access services to access any lawful application, including real-time applications, in a manner consistent with our Terms and Conditions.

Qualifications & exceptions

• The application must be lawful.
• Use must be consistent with T-Mobile's Terms and Conditions.

Not stated here

• The Terms and Conditions are linked elsewhere on the page but are not supplied, so what they restrict is not shown here.

Cross-references

• contrast (model-proposed): Applications that automatically consume unreasonable capacity or are built for unattended use are prohibited — One passage says customers may use any lawful application, including real-time applications, consistent with the Terms and Conditions. Another says applications that automatically consume unreasonable amounts of capacity or are designed for unattended use are prohibited. The second narrows the first for those applications; the page does not define the terms or say how they relate, so the tension is recorded as a reviewed contrast.

Security & Safeguards · Permission or license

T-Mobile reserves the right to take whatever measures are necessary against harmful devices and applications

T-Mobile reserves the right to take whatever measures are necessary to protect its network from potentially harmful devices and applications. The passage does not list the measures or say how a customer would be told.

Supporting quotations

T-Mobile reserves the right to take whatever measures are necessary to protect our network from potentially harmful devices and applications.

Qualifications & exceptions

• The stated purpose is protecting the network from potentially harmful devices and applications.

Not stated here

• The measures are not listed; the wording "whatever measures are necessary" is open-ended.

Account & Service Control · Context

Real-time application performance depends on connection speed, latency and data plan

T-Mobile says the performance of a real-time application on its network depends on the speed and latency of the subscriber's connection and the data plan the subscriber has chosen, and refers back to earlier details.

Supporting quotations

The performance of a real-time application on our network depends on the speed and latency of the subscriber's connection, as well as their chosen data plan (see above for details).

Qualifications & exceptions

• Depends on the subscriber's connection speed and latency and on the chosen data plan.

Not stated here

• The page says "see above for details" without naming the earlier section.

Legal Rights & Agreement Rules · Context

Spectrum bands and device requirements are described on a separate T-Mobile page

The page points to a separate T-Mobile page for additional details on the spectrum bands T-Mobile operates in and on the device requirements to attach to its network.

Supporting quotations

Find additional details on the spectrum bands T-Mobile operates in and on device requirements to attach to T-Mobile’s network

Not stated here

• The linked page is not supplied, so the actual device requirements and spectrum bands are unknown from this document.

Account & Service Control · User right or choice

Customers may block certain sites, or the internet generally, on individual lines

Customers may block use of certain Internet sites or the Internet generally on individual lines, for example for child safety reasons. T-Mobile points to two pages for more information on blocking sites, or to the customer's business or government service details or sales representative.

Supporting quotations

Customers may block use of certain Internet sites or the Internet generally on individual lines, e.g., for child safety reasons.

or through your business or government service details or sales representative.

Qualifications & exceptions

• Applies per individual line.
• Business and government customers are directed to their service details or sales representative.

Not stated here

• The linked content-filter and family-mode pages are not supplied, so which plans or products offer blocking is unknown.

Cross-references

• referred to by (model-proposed): T-Mobile does not block lawful traffic by content, except customer-chosen services and malicious sources — The no-blocking commitment excludes customer-chosen services; customers' ability to block sites on individual lines is the customer choice the page describes.

Security & Safeguards · Company commitment

T-Mobile states a commitment to protect customers' personal information and points to its Privacy Notice

T-Mobile says it is committed to protecting the privacy and security of its customers' personal information and refers customers to its Privacy Notice to learn more. This page does not itself describe what personal information is collected or how it is used.

Supporting quotations

T-Mobile is committed to protecting the privacy and security of our customers' personal information.

Not stated here

• The Privacy Notice is linked but not supplied, so data collection, use and sharing practices are unknown from this document.

Account & Service Control · Procedure

Questions and concerns go to Customer Care by web, app, phone or mail

Customers with questions or concerns about their Broadband Internet Access Services should contact T-Mobile Customer Care through the website, the T-Life app, by calling 1-800-937-8997 or 611 from the device, or by writing to T-Mobile Customer Relations in Albuquerque, NM. Puerto Rico customers must send written notices to a separate Guaynabo, Puerto Rico address, marked for the Customer Care Manager.

Supporting quotations

Customers with questions or concerns should

by calling 1-800-937-8997 or 611 from your Device, or by writing to: T-Mobile Customer Relations, P.O. Box 37380, Albuquerque, NM 87176-7380. Puerto Rico customers must direct written notices to: T-Mobile Customer Relations, B7 Tabonuco Street, Suite 700, Guaynabo, Puerto Rico 00968-3349, Attn: Customer Care Manager.

Qualifications & exceptions

• Puerto Rico customers must direct written notices to the Guaynabo, Puerto Rico address.

Legal Rights & Agreement Rules · Context

Dispute resolution is governed by the Terms and Conditions' Dispute Resolution and Arbitration section

For information on resolving disputes with T-Mobile, the page tells customers to review the Terms and Conditions under the heading "Dispute Resolution and Arbitration." The page does not describe how disputes are resolved.

Supporting quotations

For information on resolving disputes with T-Mobile, please review our

under the heading "Dispute Resolution and Arbitration."

Not stated here

• The Terms and Conditions are linked but not supplied, so the dispute process, including whether arbitration is required, is unknown from this document.

Account & Service Control · Procedure

End-user and edge-provider complaints, including on device approval, should be mailed

Complaints or questions from end-users or edge providers, including those about the approval of devices, should be mailed to the relevant address given above.

Supporting quotations

Complaints or questions by end-users or edge providers, including regarding the approval of devices, should be mailed to the relevant address above.

Qualifications & exceptions

• Applies to complaints or questions by end-users or edge providers.

Not stated here

• The page does not say whether the phone, app or web channels listed earlier in the paragraph are also accepted for these complaints.

Use & Processing · Company practice

T-Mobile manages congestion with content-agnostic practices such as caching less data and video optimization

T-Mobile says it engineers its network for consistent high-speed data, but where and when customers exceed available network resources they will experience reduced data speeds. To give the best experience to the most customers on T-Mobile-branded plans, it applies network management practices on a content-agnostic basis. Its examples are caching less data, prioritizing the data usage of non-Heavy Data Users, and video optimization.

Supporting quotations

but at times and at locations where the number of customers using the network exceeds available network resources, customers will experience reduced data speeds.

To provide the best possible experience for the most possible customers on their T-Mobile-branded plans, we implement network management practices on a content-agnostic basis. Examples include caching less data, prioritizing data usage of non-Heavy Data Users, and video optimization.

Qualifications & exceptions

• Applies at times and locations where customers using the network exceed available network resources.
• Described for customers on their T-Mobile-branded plans.
• The examples are introduced with "Examples include", so the list is not stated to be complete.

Not stated here

• Practices other than the three examples are not named in this passage.

Account & Service Control · User right or choice

Some business and government plans let customers choose content filtering for heavy-usage video and gaming

Some business and government plans offer customers the choice of content filtering for heavy-usage video and gaming sites and applications. The page tells readers to see their plans for details.

Supporting quotations

Some business and government plans also offer customers the choice of content filtering for heavy-usage video and gaming sites and applications. See plans for details.

Qualifications & exceptions

• Only some business and government plans offer this choice.

Not stated here

• Which plans offer the filtering, and what it blocks or slows, is not stated; the page says to see plans for details.

Use & Processing · Company commitment

T-Mobile says its network management practices do not discriminate against competing offerings

T-Mobile says the network management practices described in this passage do not discriminate, on the basis of competition, against offerings that might compete with those of T-Mobile or any T-Mobile affiliate.

Supporting quotations

These practices do not discriminate against offerings that might compete against those offered by T-Mobile or any T-Mobile affiliate on the basis of such competition.

Qualifications & exceptions

• Stated for "these practices", meaning the network management practices described in the same paragraph.

Not stated here

• The statement does not address practices described elsewhere on the page, such as prioritized calling-related services.

Use & Processing · Company practice

T-Mobile addresses priority needs of emergency and national security authorities, which can affect other users

T-Mobile also addresses the priority needs of emergency communications, law enforcement, public safety, critical infrastructure or national security authorities, consistent with or as permitted by applicable law. This may affect other users' service during congestion, such as during a natural disaster or other emergency.

Supporting quotations

T-Mobile also addresses the priority needs of emergency communications, law enforcement, public safety, critical infrastructure, or national security authorities, consistent with or as permitted by applicable law. This may impact other users’ service during times of congestion, such as during a natural disaster or other emergency.

Qualifications & exceptions

• Done consistent with or as permitted by applicable law.
• The effect on other users is described as possible and arising during times of congestion.

Not stated here

• The page does not describe how this priority is applied beyond the services listed elsewhere.

Use & Processing · Company practice

Data is prioritized by plan and brand, with Heavy Data Users on mobile plans prioritized lower

T-Mobile prioritizes network data by plan and brand. Data for customers on most T-Mobile-branded plans is prioritized before data for customers on Essentials plans and on Metro by T-Mobile or Assurance Wireless-branded plans. Certain mobile internet plans with 30GB or more per month, Project 10Million and some other education-focused mobile internet plans are prioritized next. The vast majority of customers on T-Mobile-branded, Metro by T-Mobile-branded and Assurance Wireless-branded plans receive higher priority than Mobile Wireless customers who are Heavy Data Users, who are prioritized with T-Mobile Home Internet customers after exceeding the relevant threshold for the current billing cycle.

Supporting quotations

We prioritize network data by plan and brand to deliver a range of customer choice points at great values.

Data for customers on most T-Mobile-branded plans is prioritized before the data of customers on Essentials plans and Metro by T-Mobile or Assurance Wireless-branded plans.

Mobile internet plans currently offered after with 30GB or more data per month, and Project 10Million, and some other education-focused mobile internet plans are prioritized next.

The vast majority of customers on T-Mobile-branded, Metro by T-Mobile-branded, and Assurance Wireless-branded plans receive higher priority than Mobile Wireless customers who are Heavy Data Users on their rate plan—who are prioritized with our T-Mobile Home Internet customers after exceeding the relevant threshold for the current billing cycle.

Qualifications & exceptions

• The first tier applies to most T-Mobile-branded plans, not all.
• The Heavy Data User ranking applies after the customer exceeds the relevant threshold for the current billing cycle.
• The final ranking is stated for the vast majority of customers on T-Mobile-, Metro- and Assurance Wireless-branded plans.

Not stated here

• The sentence "Mobile internet plans currently offered after with 30GB or more data per month" is worded in a way that is hard to parse and is quoted as written.
• The word "next" does not say which tier the mobile internet and education plans follow.
• The page does not say how T-Mobile-branded plans that are not covered by "most" are ranked.
• The page does not list which plans are Essentials plans.

Use & Processing · Company practice

T-Mobile Home Internet is generally prioritized like Mobile Wireless Heavy Data Users; new heavy users go last

In general, T-Mobile Home Internet customers, available in select locations, receive the same network prioritization as Mobile Wireless Heavy Data Users. As of January 18, 2024, new Home Internet customers who exceed 1.2TB of data in the current billing cycle are Home Internet Heavy Data Users and will be prioritized last on the network. T-Mobile says that because Home Internet equipment is meant to be stationary and is available only in limited areas, these customers should be less likely to notice congestion in general.

Supporting quotations

In general, T-Mobile Home Internet (available in select locations) customers receive the same network prioritization as Mobile Wireless Heavy Data Users. As of January 18, 2024, new T-Mobile Home Internet customers who exceed 1.2TB of data usage for the current billing cycle are Home Internet Heavy Data Users who will be prioritized last on the network.

Because T-Mobile Home Internet equipment is intended to be stationary and is only available in limited areas, these customers should be less likely to notice congestion in general.

As of January 18, 2024, new T-Mobile Home Internet customers using more than 1.2TB of data in a billing cycle are also considered Heavy Data Users.

Qualifications & exceptions

• The 1.2TB rule applies as of January 18, 2024 and to new T-Mobile Home Internet customers.
• The 1.2TB threshold is measured over the current billing cycle.
• Home Internet is available in select locations.

Not stated here

• The page does not say how Home Internet customers who were not "new" as of January 18, 2024 are classified beyond the general statement.
• "Prioritized last" is not tied to a stated position relative to Mobile Wireless Heavy Data Users, who are said to be prioritized with Home Internet customers.

Use & Processing · Company practice

During congestion, customers with lower priority may see significantly reduced speeds

Where the network is lightly loaded, a customer whose data is prioritized higher will notice little, if any, effect from the higher priority, which the page says is the case in the vast majority of times and locations. Where the network is heavily loaded, customers prioritized lower than others will likely see significant reductions in data speeds, especially during data-intensive activities, and speeds may occasionally fall below those typically experienced on the 5G or 4G networks, including a greater likelihood of speeds in the lower end of the ranges. Impacts may be more frequent for some video streaming, file downloads and other high-bandwidth activities. Speeds will likely improve when loading falls or the customer moves to a less loaded location.

Supporting quotations

Where the network is lightly loaded in relation to available capacity, a customer whose data is prioritized higher than other traffic will notice little, if any, effect from having higher priority. This will be the case in the vast majority of times and locations.

At times and at locations where the network is heavily loaded in relation to available capacity, these customers will likely see significant reductions in data speeds, especially if they are engaged in data-intensive activities.

Customers should be aware that these practices may occasionally result in speeds below those typically experienced on our 5G or 4G networks, including a greater likelihood of reduced speeds in the lower end of the speed ranges.

When network loading goes down or the customer moves to a location that is less heavily loaded in relation to available capacity, the customer's speeds will likely improve.

Qualifications & exceptions

• Reductions are described as likely during heavy loading in relation to available capacity, not as certain.
• Constrained locations may be heavily loaded more often than others.

Not stated here

• The page does not say how much slower "significant reductions" are.

Use & Processing · Company practice

Calling-related and public safety services share the network and are given priority over other traffic

T-Mobile says it offers other services that use the same network infrastructure and resources as its broadband internet access services and are given priority over other traffic. These currently include calling-related services (VOIP, VoNR, VoLTE and ViLTE) and data priority for Wireless Priority Service. More services may be added, for example to serve other public safety needs or organizations designated by the Department of Homeland Security for critical infrastructure. These services may affect the availability of network resources for broadband internet access services and enterprise offerings, which may be noticeable in times of congestion.

Supporting quotations

Additionally, T-Mobile offers other services to its customers that use the same network infrastructure and resources as its broadband internet access services and are given priority over other traffic on the network. These other services currently include calling-related services like Voice over Internet Protocol (VOIP), Voice over new radio (VoNR), Voice over LTE (VoLTE), Video over LTE (ViLTE), and data priority for

More services may be added, such as to serve other public safety needs or organizations designated by the Department of Homeland Security for critical infrastructure. These services may affect the availability of network resources for broadband internet access services and enterprise offerings, which may be noticeable in times of congestion.

Qualifications & exceptions

• The listed services are the ones that are "currently" given priority; more may be added.
• The effect on broadband internet access services may be noticeable in times of congestion.

Not stated here

• The page does not say how much capacity these services use or how often they are given priority.

Cross-references

• contrast (model-proposed): T-Mobile says its own preloaded products get no traffic precedence over other applications — One answer says T-Mobile does not prioritize traffic on the basis of who created the application, including its own preloaded products. A later passage says T-Mobile's own calling-related services use the same network and are given priority over other traffic. The page treats these as different things (applications versus calling-related and public safety services) and does not reconcile them; the tension is recorded as a reviewed contrast, not a finding that either is wrong.

Use & Processing · Company practice

Wireless Priority Service traffic may preempt other traffic and interrupt an active session

T-Mobile says Wireless Priority Service traffic may preempt other traffic during times of extreme congestion, which means that in rare cases it may interrupt an active data or voice session to support public safety or critical infrastructure needs.

Supporting quotations

Similarly, Wireless Priority Service traffic may preempt other traffic during times of extreme congestion, which means that, in rare cases, we may interrupt an active data or voice session to support public safety or critical infrastructure needs.

Qualifications & exceptions

• Applies during times of extreme congestion.
• Described as happening in rare cases.

Not stated here

• The page does not say whether a customer is notified when a session is interrupted.

Use & Processing · Company practice

Heavy Data Users are prioritized below other customers where there is competing demand

T-Mobile manages significant high-speed data usage on the vast majority of its plans through prioritization. Heavy Data Users, as defined by the customer's rate plan, have their data usage, including tethering, prioritized below the usage of other customers at times and locations where customers compete for network resources, which may result in slower speeds. At the start of the next bill cycle the customer's usage status is reset and the traffic is no longer prioritized below other traffic.

Supporting quotations

we manage significant high-speed data usage on the vast majority of our plans through prioritization. Heavy Data Users (as defined by a customer’s rate plan) will have their data usage prioritized below the data usage (including tethering) of other customers at times and at locations where there are competing customer demands for network resources. This may result in slower data speeds.

At the start of the next bill cycle, the customer's usage status is reset, and this data traffic is no longer prioritized below other traffic.

Qualifications & exceptions

• Applies at times and at locations where there are competing customer demands for network resources.
• Covers the vast majority of plans, not all; some plans are not subject to a threshold (see the definition of Heavy Data User).
• Status resets at the start of the next bill cycle.

Not stated here

• The page says slower speeds "may" result and does not say how large the reduction is.

Use & Processing · Company practice

Some zero-rated data, tethering and rule-breaking usage are treated specially in the Heavy Data User count

For the Heavy Data User calculation, customers who use data in violation of their Rate Plan terms or T-Mobile's Terms and Conditions may be excluded. Data features that may not count against the high-speed allotment on some plans, such as certain data associated with Music Freedom or Binge On, still count toward all customers' usage for this calculation. Smartphone Mobile HotSpot (tethering) data is also included. Data used for customer service applications, such as the T-Mobile My Account app, does not count toward customers' usage for this calculation.

Supporting quotations

Customers who use data in violation of their Rate Plan terms or T-Mobile's Terms and Conditions may be excluded from this calculation.

Data features that may not count against the high-speed data allotment for some plans, such as certain data associated with Music Freedom, or Binge On, still count towards all customers' usage for this calculation. Smartphone Mobile HotSpot (tethering) data is also included in this calculation.

Data used for customer service applications, such as the T-Mobile My Account app does not count towards customers' usage for this calculation.

Qualifications & exceptions

• Exclusion of customers who violate Rate Plan terms or the Terms and Conditions is stated as "may".
• Music Freedom and Binge On data still count even if it does not count against a high-speed allotment.

Not stated here

• The page does not say what it means for a violating customer to be "excluded from this calculation" or whether that helps or hurts the customer.
• A later passage lists the T-Life app among customer service applications whose data does not count against high-speed allotments; this passage names the My Account app for exclusion from the Heavy Data User count and does not name the T-Life app.

Cross-references

• contrast (model-proposed): Customers on limited plans can still be Heavy Data Users because some data does not count against the allotment — One passage says data used for customer service applications such as the My Account app does not count toward the Heavy Data User calculation. Another lists the T-Life app and other customer service applications among data that does not count against high-speed allotments, and says limited-plan customers can still be Heavy Data Users because of such data. The page does not say whether T-Life data counts toward the Heavy Data User calculation; the tension is recorded as a reviewed contrast.

Use & Processing · User right or choice

Customers can run automatic updates over Wi-Fi to help avoid the Heavy Data User practice

To help avoid application of this practice and reduce mobile data consumption, T-Mobile says customers can set automatic updating of apps, podcasts and file downloads to run off Wi-Fi, and should connect to Wi-Fi to update applications and system periodically.

Supporting quotations

To help avoid application of this practice, and reduce mobile data consumption, customers can set automatic updating of apps, podcasts, and file downloads to run off Wi-Fi

Qualifications & exceptions

• Offered as a way to help avoid the practice, not a guarantee of avoiding it.

Account & Service Control · Context

A Heavy Data User is generally a customer using more than 50GB or 100GB in a billing cycle

For most T-Mobile-branded rate plans, a Heavy Data User is a customer using more than a set amount of data in a billing cycle, generally 50GB or 100GB. As of January 18, 2024, new T-Mobile Home Internet customers using more than 1.2TB in a billing cycle are also Heavy Data Users. T-Mobile periodically evaluates the threshold across rate plans and brands. Customers can check a plan's threshold by speaking with a representative, reviewing rate cards on T-Mobile.com, or logging in to my.t-mobile.com or the T-Life app. The customer's total on-network data is the number used for heavy data usage prioritization.

Supporting quotations

For most T-Mobile-branded rate plans, a "Heavy Data User" is defined as a customer using more than a set amount of data on a billing cycle (generally 50GB or 100GB). As of January 18, 2024, new T-Mobile Home Internet customers using more than 1.2TB of data in a billing cycle are also considered Heavy Data Users.

The threshold number is periodically evaluated across our rate plans and brands to manage network traffic and deliver a good experience to all customers while offering a range of customer choices.

You can always check the threshold amount for a rate plan by speaking with a representative, review our rate cards on

Your total "on-network data" is the number used for purposes of heavy data usage prioritization.

Qualifications & exceptions

• The 50GB or 100GB figures are described as "generally" the threshold for most T-Mobile-branded rate plans.
• The Home Internet figure applies as of January 18, 2024 and to new Home Internet customers.
• Thresholds are periodically evaluated and may change.

Not stated here

• The page does not give the threshold for a specific plan; it directs customers to a representative, rate cards or their account.

Cross-references

• has exception (model-proposed): The Heavy Data User term does not apply to Go5G Next, Go5G Plus, Magenta MAX or some business plans — The Heavy Data User definition is stated for most T-Mobile-branded rate plans; this passage says the term does not apply to Go5G Next, Go5G Plus, Magenta MAX and a small number of business and government-oriented plans.

Use & Processing · Restriction or exception

The Heavy Data User term does not apply to Go5G Next, Go5G Plus, Magenta MAX or some business plans

The term Heavy Data User does not apply to customers on Go5G Next, Go5G Plus and Magenta MAX plans, described as a customer choice T-Mobile offers while it explores the expanding capacity of its 5G network, or to a small number of T-Mobile-branded business and government-oriented plans, which are not subject to a threshold.

Supporting quotations

The term "Heavy Data User" does not apply to customers on Go5G Next, Go5G Plus, and Magenta MAX plans (a customer choice we are offering as we explore the expanding capacity of our 5G network), or on a small number of T-Mobile-branded business and government-oriented plans, which are not subject to a threshold.

Qualifications & exceptions

• Applies to customers on Go5G Next, Go5G Plus and Magenta MAX plans and a small number of T-Mobile-branded business and government-oriented plans.

Not stated here

• The page does not name the business and government-oriented plans.
• The page describes the Go5G Next, Go5G Plus and Magenta MAX arrangement as a choice offered while T-Mobile explores 5G capacity and does not say it is permanent.

Cross-references

• exception to (model-proposed): A Heavy Data User is generally a customer using more than 50GB or 100GB in a billing cycle — The Heavy Data User definition is stated for most T-Mobile-branded rate plans; this passage says the term does not apply to Go5G Next, Go5G Plus, Magenta MAX and a small number of business and government-oriented plans.

Account & Service Control · Company practice

On limited high-speed plans, exceeding the allotment drops speed to 2G, usually 128 kbps

T-Mobile continues to offer a small number of rate plans that give a limited amount of high-speed on-device data instead of unlimited data. If the customer's total high-speed data usage exceeds the selected allotment in a billing cycle, T-Mobile reduces data speed to 2G speeds, for most plans 128 kbps, for the rest of that billing cycle.

Supporting quotations

T-Mobile continues to offer a small number of rate plans that allow customers to select a limited amount of high-speed on-device data instead of unlimited.

On these plans, if your total high-speed data usage exceeds your selected high-speed allotment during a billing cycle, we reduce your data speed to 2G speeds (for most plans, 128 kbps) for the remainder of that billing cycle.

Qualifications & exceptions

• Applies to the small number of plans without unlimited high-speed data.
• Applies for the remainder of the billing cycle after the allotment is exceeded.
• The 128 kbps figure is stated for most plans, not all.

Not stated here

• The page does not name the plans or give the speed for plans that are not covered by "most".

Use & Processing · Company practice

Customers on limited plans can still be Heavy Data Users because some data does not count against the allotment

Customers on some limited high-speed plans may still have extremely high usage and be Heavy Data Users in certain circumstances, including where the plan gives access to significant amounts of data that does not count against the high-speed allotment. The page lists features such as Music Freedom, some Binge On content on qualifying rate plans, data used by certain T-Mobile customer service applications such as the T-Life app, and the federal telehealth VA Video Connect app, which do not count against high-speed allotments when detected by the network. T-Mobile says some network management is still required because very heavy usage at times and places of competing demand can affect other customers.

Supporting quotations

Customers on some limited high-speed plans may still have extremely high data usage and be Heavy Data Users under certain circumstances, including if their plan enables access to significant amounts of data that does not count against their high-speed data allotment.

Certain features, such as Music Freedom and some Binge On content on qualifying rate plans, data used by certain T-Mobile customer service applications, such as the T-Life app, and the federal telehealth VA Video Connect app, do not count against high-speed data allotments when detected by our network.

some network management for these scenarios is still required because very heavy data usage at times and places of competing network demands can affect the network performance for other customers.

Qualifications & exceptions

• Described as occurring "under certain circumstances".
• Listed data does not count against allotments only "when detected by our network".

Not stated here

• The page does not say whether data from the listed applications counts toward the Heavy Data User threshold; another passage says customer service application data (naming the My Account app) does not count toward that calculation.

Cross-references

• contrast (model-proposed): Some zero-rated data, tethering and rule-breaking usage are treated specially in the Heavy Data User count — One passage says data used for customer service applications such as the My Account app does not count toward the Heavy Data User calculation. Another lists the T-Life app and other customer service applications among data that does not count against high-speed allotments, and says limited-plan customers can still be Heavy Data Users because of such data. The page does not say whether T-Life data counts toward the Heavy Data User calculation; the tension is recorded as a reviewed contrast.

Use & Processing · Company practice

T-Mobile uses streaming video optimization that can deliver video at lower resolution

T-Mobile uses streaming video optimization technology, which it says improves overall data usage management and gives other customers greater speeds and throughput because less network capacity is used for video. For customers on limited high-speed plans, optimization also helps them stretch their high-speed data while streaming. For video that the provider has not already optimized, T-Mobile adjusts the delivery rate, so the video arrives in lower resolutions and uses less data.

Supporting quotations

T-Mobile uses streaming video optimization technology.

For video that is not self-optimized by the video provider, we adjust the delivery rate for streaming video, which causes the video to be delivered in lower resolutions and to use less data.

Qualifications & exceptions

• Adjustment applies to video that is not self-optimized by the video provider.

Use & Processing · Company practice

Optimization applies to streams identified as video, regardless of content, and cannot catch some video

Video optimization occurs only for data streams that T-Mobile's packet-core network identifies as video or where the video provider has chosen to self-optimize. Some video, such as video consumed through a VPN, Apple Private Relay or while tethering, may be hard to identify and therefore cannot be optimized. The process applies to content identified as video regardless of the content itself or the website providing it, and T-Mobile says it may affect how the video appears on the device.

Supporting quotations

Video optimization occurs only for data streams that are identified by our packet-core network as video or where the video provider has chosen to establish protocols to self-optimize its video.

Some videos, like those consumed via VPN, Apple Private Relay, or while tethering, may be difficult to identify as video and therefore cannot be optimized.

The streaming video optimization process applies to content identified as video, regardless of the content itself or the website that provides it. While many changes to streaming video files are likely to be indiscernible, the optimization process may impact the appearance of the streaming video as displayed on a user's device.

Qualifications & exceptions

• Only for streams identified as video by the packet-core network, or where the provider has chosen to self-optimize.
• Video through a VPN, Apple Private Relay or tethering may not be identifiable.

Use & Processing · Company practice

Video file downloads may be treated as streams; content providers can opt in to avoid it

In some instances video optimization may identify and treat downloads of video files as if they were video streams. T-Mobile offers content providers a way to opt in to a protocol that helps identify video downloads so that they are not treated as streaming video.

Supporting quotations

In some instances, video optimization may also identify and treat downloads of video files as if they were video streams. However, T-Mobile offers content providers a way to opt-in to a protocol to help identify video downloads to ensure they are not treated as streaming video.

Qualifications & exceptions

• Described as happening "in some instances".
• The opt-in is offered to content providers, not to customers.

Not stated here

• The page does not say whether a customer can avoid optimization of a downloaded video file other than through the provider's opt-in.

Use & Processing · Company practice

On the cellular network, optimized video is delivered at SD quality, up to 2.5 Mbps

When connected to the cellular network, video streaming optimization delivers an SD-quality video experience, up to 2.5 Mbps, instead of a higher resolution version such as HD (typically 1080p) or Ultra HD (maximum 4K), which T-Mobile says is better suited to larger screens.

Supporting quotations

Video streaming optimization, when connected to the cellular network, delivers a SD-quality (up to 2.5 Mbps) video experience instead of a higher resolution version (e.g. HD, typically 1080p or Ultra HD, max 4K), which is better suited for larger screens.

Qualifications & exceptions

• Applies when connected to the cellular network.
• Applies to video that is optimized; video that is not identified or is self-optimized by the provider is handled as described elsewhere.

Use & Processing · Restriction or exception

Video optimization is not applied on Wi-Fi connections to non-T-Mobile networks

T-Mobile says video optimization is not applied when a device uses Wi-Fi to connect to a non-T-Mobile network.

Supporting quotations

Video optimization is not applied when a device is using Wi-Fi to connect to a non-T-Mobile network.

Qualifications & exceptions

• Applies when the device connects over Wi-Fi to a non-T-Mobile network.

Not stated here

• The page does not say whether optimization applies on T-Mobile's own Wi-Fi services.

Account & Service Control · User right or choice

Customers can pick SD-always or a UHD option, and Binge On can be turned off and on

Customers can choose plans where SD-quality video optimization is always enabled, or may choose to activate a feature or plan where video streams at speeds that provide up to UHD video capability, maximum 4K, in the United States. Some customers are on data plans that include video optimization as a customer-controlled feature called Binge On, which they may disable and re-enable at any time.

Supporting quotations

Customers can choose plans where SD-quality video optimization is always enabled, or may choose to activate and enable a feature or plan where video streams at speeds that provide up to UHD video capability (max 4K), in the United States.

Some of our customers are on data plans that include video optimization as a customer-controlled feature called "Binge On," which customers may choose to disable and re-enable at any time.

Qualifications & exceptions

• The UHD option is described for the United States.
• Binge On is a feature of some data plans, not of all plans.

Not stated here

• The page does not name the plans that always apply SD-quality optimization or the plans or features that allow UHD.

Use & Processing · Restriction or exception

Binge On does not apply to providers that self-optimize or opt out, so data use continues as if it were off

Some video providers may choose to self-optimize their video content or opt out of the Binge On program. For these providers' video services the Binge On optimization technology is not applied, and high-speed data consumption continues as if Binge On were not enabled.

Supporting quotations

Some video providers may choose to self-optimize their video content or opt-out of the Binge On program

The Binge On optimization technology is not applied to the video services of these providers and high-speed data consumption will continue as if Binge On were not enabled.

Qualifications & exceptions

• Applies to video providers that have chosen to self-optimize or opt out of Binge On.

Not stated here

• The listing of providers is linked but not supplied here.
• The phrase "high-speed data consumption will continue as if Binge On were not enabled" is not further explained; read literally, the customer's data use for those providers is counted as it would be without Binge On.

Account & Service Control · Context

Provider criteria are on a linked page, and plans no longer for sale may have different video features

Additional information, including technical criteria for content provider participation in the Binge On program or video file download protocol, is on a linked document. Customers on plans that are no longer for sale may have different video features available and are told to check their account on myT-Mobile.

Supporting quotations

Additional information, including technical criteria for content provider participation in the Binge On program or video file download protocol, is found

Customers who have plans that are no longer for sale may have different video features available and should check

Qualifications & exceptions

• The different video features apply to customers whose plans are no longer for sale.

Not stated here

• The linked technical criteria document is not supplied, and the page does not say which video features customers on discontinued plans have.

Use & Processing · Company practice

On-device data is prioritized over tethering data when the network is congested

Some high-speed smartphone plans include an allotment for Smartphone Mobile HotSpot tethering, which T-Mobile permits under the terms, conditions and allotments of the plan. Because significant tethering can affect on-device performance for all customers, T-Mobile prioritizes on-device data over tethering data at times and locations of competing customer demand, which may result in slower tethering speeds. The parenthetical exception lists currently offered mobile internet plans of 30GB or higher, Project 10Million and some other education-focused mobile internet plans, home broadband and Heavy Data Users.

Supporting quotations

Some high-speed smartphone data plans include a data allotment for Smartphone Mobile HotSpot (tethering). While we permit tethering pursuant to the terms, conditions, and allotments of your data plan, significant tethering) usage can affect on-device network performance for all customers.

we prioritize on-device data (except that of our currently offered mobile internet plans 30GB or higher, our Project 10Million and some other education-focused mobile internet plans, home broadband, and Heavy Data Users, as described above) over tethering data at times and at locations where there are competing customer demands for network resources, which may result in slower tethering speeds.

is defined as a customer using more than a set amount of data on a billing cycle (generally 50GB or 100GB)

Qualifications & exceptions

• Applies at times and at locations where there are competing customer demands for network resources.
• Tethering is permitted pursuant to the terms, conditions and allotments of the data plan.
• The prioritization has exceptions for the plans and users listed in the parenthetical.

Not stated here

• The wording is loosely drafted (it includes a stray closing parenthesis after "tethering"); read literally, the on-device data of the listed plans and of Heavy Data Users is not given priority over tethering data.
• "Heavy Data Users, as described above" refers to the definition and thresholds set out in an earlier section.

Account & Service Control · Company practice

Many plans cap tethering at 600 kbps after a set amount of high-speed tethering

Some plans include maximum speeds for tethering. Many current plans include a set amount of high-speed tethering, after which tethering continues at a maximum of 600 kbps (3G speeds). The T-Mobile Essentials plan includes tethering at a maximum of 600 kbps. Customers may also choose an add-on feature for a set amount of high-speed tethering data, and the page tells customers to see their plan for details.

Supporting quotations

Some plans may include maximum speeds for tethering services. Many of our current plans include a set amount of high-speed tethering, after which tethering usage continues at a maximum of 600kbps (3G speeds). The T-Mobile Essentials plan includes tethering at a maximum of 600 kbps. Customers may also choose an add-on feature for a set amount of high-speed tethering data.

Qualifications & exceptions

• Applies to "many" and "some" plans, not all.
• The 600 kbps cap applies after the set amount of high-speed tethering is used on plans that include it; the Essentials plan includes tethering at 600 kbps maximum.

Not stated here

• The page does not give the set amount of high-speed tethering for any plan.

Account & Service Control · Permission or license

Tethering to other lawful devices is permitted up to 10 devices, depending on the device

Depending on the capability of the customer's device, tethering to other lawful devices is permitted up to 10 devices, pursuant to the terms, conditions and allotments of the data plan. The page adds that some video consumed while tethering may be hard to identify as video and so cannot be optimized, and tells customers to see their plan for details.

Supporting quotations

Depending on the capability of your device, tethering your device to other lawful devices is permitted up to 10 devices, pursuant to the terms, conditions, and allotments of your data plan.

Qualifications & exceptions

• Depends on the capability of the customer's device.
• Only to other lawful devices.
• Subject to the terms, conditions and allotments of the data plan.

Use & Processing · Context

Many factors affect the speed and performance customers experience

T-Mobile lists factors that affect speed and performance, including the programs running on the device, proximity to and capacity of the cell site, weather, terrain, use inside a building or moving vehicle, radio frequency interference, how many others are using the same spectrum, any high-speed data allotment, video optimization, the plan and features selected, and uses that affect network prioritization such as tethering or being a Heavy Data User. Devices also have varying speed capabilities and may connect to different networks depending on technology.

Supporting quotations

Many factors affect the speed and performance customers experience, including the programs or services running on the device, proximity to a cell site, the capacity of the cell site, weather, the surrounding terrain, use inside a building or moving vehicle, radio frequency interference, how many other customers are attempting to use the same spectrum resources, any high-speed data allotment, video optimization, the rate plans or features you select, and uses that affect your network prioritization, such as whether you are using Smartphone Mobile HotSpot (tethering) or if you are a Heavy Data User.

Customer devices also have varying speed capabilities and may connect to different networks depending on technology.

Qualifications & exceptions

• The list is introduced with "Many factors" and is not stated to be exhaustive.

Charges & Financial Obligations · Restriction or exception

Failing to pay amounts owed to T-Mobile may affect network experience and access

T-Mobile says a customer's network experience and access may be affected if the customer fails to pay amounts owed to T-Mobile.

Supporting quotations

Your network experience and access may also be impacted if you fail to pay amounts you owe T-Mobile.

Qualifications & exceptions

• Triggered by failing to pay amounts owed to T-Mobile.

Not stated here

• The page does not say what the impact is, how much notice is given, or whether any grace period applies.

Account & Service Control · Company practice

Listed speed and latency ranges are projections based on roughly the 25th and 75th percentiles

T-Mobile expects customers with recent broadband-capable devices and qualifying service to experience the listed speeds and latency on its 5G and 4G networks. The ranges are projections based on internal analysis and projections from third-party, crowd-sourced data, subject to the factors described in these pages, and are roughly the 25th and 75th percentiles of network tests. The ranges are paired with general types of plans, and a plan's specific ranges are on its Broadband Label.

Supporting quotations

Based on internal analysis and projections from third-party, crowd-sourced data and subject to the factors described in these pages, T-Mobile expects T-Mobile- customers with recent broadband-capable devices and qualifying service will experience the speeds and latency listed below on our 5G and 4G networks. These ranges are projections based on roughly the 25th and 75th percentiles of network tests.

The information detailed below is paired with general types of plans that will typically receive those speed and latency ranges. You can also find a plan’s specific ranges on that plan’s Broadband Label

Qualifications & exceptions

• Applies to customers with recent broadband-capable devices and qualifying service.
• Subject to the factors described in these pages.
• Applies to the 5G and 4G networks.

Not stated here

• The page does not define "qualifying service" or "recent" devices.

Use & Processing · Context

Speed is defined as the rate at which a service transmits data

The page defines "speed" as shorthand for the rate at which a broadband Internet access service can transmit data, typically measured in kilobits or megabits per second, and notes that email and basic browsing need less speed than high-definition streaming or large file transfers.

Supporting quotations

The term "speed" is commonly used as a shorthand way to describe the rate at which a particular broadband Internet access service can transmit data. This rate (or speed) is typically measured in the number of kilobits or megabits transmitted in one second (Kbps or Mbps).

Use & Processing · Context

Latency is the round-trip time for a data packet, usually in milliseconds

The page defines latency, also called delay, as the time from when a data packet is sent to when it is received. For Broadband Internet Access Services it is the round-trip time between two endpoints on the Internet, usually expressed in milliseconds. Applications such as email tolerate substantial latency, while real-time video conferencing needs lower latency to work properly.

Supporting quotations

Latency, also known as delay, is the amount of time from when a data packet is sent to when it is received. For Broadband Internet Access Services, latency is the round-trip time it takes for a data packet to travel between two endpoints on the Internet (from point A to point B and then back to point A) and is usually expressed in milliseconds ("ms").

Some applications, such as email, can tolerate a substantial amount of latency without any noticeable impact on the application's performance, while other applications, such as real-time video conferencing, require lower latency to function properly.

Account & Service Control · Context

5G on-device, most plans: typically 89-418 Mbps down, 6-31 Mbps up, 17-32 ms latency

In the Mobile Wireless and Temporary Fixed Wireless group, T-Mobile lists typical 5G network performance for on-device use on most plans as download speeds between 89 and 418 Mbps, upload speeds between 6 and 31 Mbps and latency between 17 and 32 ms.

Supporting quotations

Mobile Wireless & Temporary Fixed Wireless

5G Network - On-Device for Most Plans

Download Speeds: Typically between 89 – 418 Mbps. Upload Speeds: Typically between 6 – 31 Mbps. Latency: Typically between 17 – 32 ms

Qualifications & exceptions

• Ranges are projections (roughly the 25th and 75th percentiles of network tests) for recent devices and qualifying service, as described earlier on the page.
• Row: 5G network, on-device, for most plans.

Not stated here

• The page does not say which plans are "most plans".

Account & Service Control · Context

5G on-device, select plans: typically 79-357 Mbps down, 6-30 Mbps up, 17-32 ms latency

In the Mobile Wireless and Temporary Fixed Wireless group, for 5G on-device use on select plans, T-Mobile lists download speeds typically between 79 and 357 Mbps, upload speeds between 6 and 30 Mbps and latency between 17 and 32 ms.

Supporting quotations

5G Network - On-Device for Select Plans

Download Speeds: Typically between 79 - 357 Mbps. Upload Speeds: Typically between 6 – 30 Mbps. Latency: Typically between 17 – 32 ms.

Qualifications & exceptions

• Ranges are projections (roughly the 25th and 75th percentiles of network tests) for recent devices and qualifying service, as described earlier on the page.
• Row: 5G network, on-device, for select plans.

Not stated here

• The page does not say which plans are "select plans".

Account & Service Control · Context

5G temporary fixed wireless and hotspot/tethering: typically 74-327 Mbps down, 6-30 up, 17-32 ms

In the Mobile Wireless and Temporary Fixed Wireless group, for 5G temporary fixed wireless and hotspot or tethering use, T-Mobile lists download speeds typically between 74 and 327 Mbps, upload speeds between 6 and 30 Mbps and latency between 17 and 32 ms. A parenthetical states who this row covers: on-device use for currently offered Mobile Internet plans with 30GB or more per month, temporary fixed wireless including Internet Lite and capped Business Internet, and Smartphone Mobile Hotspot or tethering for plans including 5G tethering.

Supporting quotations

5G Network: Temp Fixed Wireless & Hotspot/Tethering

Download Speeds: Typically between 74 – 327 Mbps. Upload Speeds: Typically between 6 – 30 Mbps. Latency: Typically between 17 – 32 ms

(On-device for our currently offered Mobile Internet plans with 30GB or more per month and via temporary fixed wireless including Internet Lite, capped Business Internet, and Smartphone Mobile Hotspot/Tethering for plans including 5G tethering.)

Qualifications & exceptions

• Ranges are projections (roughly the 25th and 75th percentiles of network tests) for recent devices and qualifying service, as described earlier on the page.
• Row: 5G network, temporary fixed wireless and hotspot/tethering.
• The parenthetical covers on-device use for currently offered Mobile Internet plans with 30GB or more per month, temporary fixed wireless (including Internet Lite and capped Business Internet) and tethering for plans including 5G tethering.

Account & Service Control · Context

4G on-device, most plans: typically 14-68 Mbps down, 2-10 Mbps up, 26-46 ms latency

In the Mobile Wireless and Temporary Fixed Wireless group, for 4G on-device use on most plans, T-Mobile lists download speeds typically between 14 and 68 Mbps, upload speeds between 2 and 10 Mbps and latency between 26 and 46 ms.

Supporting quotations

4G Network: On-Device for Most Plans.

Download Speeds: Typically between 14 – 68 Mbps. Upload Speeds: Typically between 2 – 10 Mbps. Latency: Typically between 26 – 46 ms

Qualifications & exceptions

• Ranges are projections (roughly the 25th and 75th percentiles of network tests) for recent devices and qualifying service, as described earlier on the page.
• Row: 4G network, on-device, for most plans.

Not stated here

• The page does not say which plans are "most plans".

Account & Service Control · Context

4G LTE on-device, select plans: typically 13-61 Mbps down, 2-11 Mbps up, 26-46 ms latency

In the Mobile Wireless and Temporary Fixed Wireless group, for 4G LTE on select plans, T-Mobile lists download speeds typically between 13 and 61 Mbps, upload speeds between 2 and 11 Mbps and latency between 26 and 46 ms. A trailing parenthetical lists tethering, plans including 5G tethering, Mobile Internet plans offered after December 12, 2020 with 30GB or more per month, and temporary fixed wireless including Internet Lite and capped Business Internet.

Supporting quotations

4G LTE Network: On-Device for Select Plans. Download Speeds: Typically between 13 – 61 Mbps. Upload Speeds: Typically between 2 – 11 Mbps. Latency: Typically between 26 – 46 ms. (Via Smartphone Mobile HotSpot/Tethering, for Plans Including 5G Tethering and for our Mobile Internet plans offered after December 12, 2020 with 30GB or more per month, and temporary fixed wireless including Internet Lite, and capped Business Internet)

Qualifications & exceptions

• Ranges are projections (roughly the 25th and 75th percentiles of network tests) for recent devices and qualifying service, as described earlier on the page.
• Row: 4G LTE network, on-device, for select plans.
• The parenthetical begins "Via Smartphone Mobile HotSpot/Tethering" and lists plans offered after December 12, 2020 with 30GB or more per month, temporary fixed wireless including Internet Lite, and capped Business Internet.

Not stated here

• The row is labeled "On-Device for Select Plans" while its parenthetical describes tethering and temporary fixed wireless use; the page does not explain how the label and the parenthetical fit together.
• The page does not say which plans are "select plans".

Account & Service Control · Context

4G temporary fixed wireless and hotspot/tethering: typically 13-57 Mbps down, 2-12 up, 26-46 ms

In the Mobile Wireless and Temporary Fixed Wireless group, for 4G temporary fixed wireless and hotspot or tethering use, T-Mobile lists download speeds typically between 13 and 57 Mbps, upload speeds between 2 and 12 Mbps and latency between 26 and 46 ms. A parenthetical covers on-device use for Mobile Internet plans with 30GB or more per month, Project 10Million and some other education Mobile Internet plans, temporary fixed wireless including Internet Lite and capped Business Internet, and tethering for plans including 4G tethering.

Supporting quotations

4G Network: Temp Fixed Wireless & Hotspot/Tethering

Download Speeds: Typically between 13 – 57 Mbps. Upload Speeds: Typically between 2 – 12 Mbps. Latency: Typically between 26 – 46 ms. (On-device for our Mobile Internet plans with 30GB or more per month and via Project 10Million and some other education Mobile Internet plans, temporary fixed wireless including Internet Lite, capped Business Internet, and Smartphone Mobile Hotspot/Tethering for plans including 4G tethering.)

Qualifications & exceptions

• Ranges are projections (roughly the 25th and 75th percentiles of network tests) for recent devices and qualifying service, as described earlier on the page.
• Row: 4G network, temporary fixed wireless and hotspot/tethering.
• The parenthetical covers on-device Mobile Internet plans with 30GB or more per month, Project 10Million and some other education Mobile Internet plans, temporary fixed wireless, capped Business Internet, and plans including 4G tethering.

Account & Service Control · Context

5G Wireless Business Internet (generally available): typically 77-292 Mbps down, 18-31 up, 19-37 ms

Under Wireless Internet, for the 5G network and generally available Wireless Business Internet, T-Mobile lists download speeds typically between 77 and 292 Mbps, upload speeds between 18 and 31 Mbps and latency between 19 and 37 ms.

Supporting quotations

Wireless Internet

5G Network: Generally Available Wireless Business Internet

Download Speeds: Typically between 77 – 292 Mbps. Upload Speeds: Typically between 18 – 31 Mbps. Latency: Typically between 19 – 37 ms

Qualifications & exceptions

• Ranges are projections (roughly the 25th and 75th percentiles of network tests) for recent devices and qualifying service, as described earlier on the page.
• Row: Wireless Internet, 5G network, generally available Wireless Business Internet.

Account & Service Control · Context

5G Home, Small Business and eligible Business Internet: typically 72-245 Mbps down, 15-31 up, 19-37 ms

For the 5G network on Wireless Home Internet, Wireless Small Business Internet and Wireless Business Internet Eligible, T-Mobile lists download speeds typically between 72 and 245 Mbps, upload speeds between 15 and 31 Mbps and latency between 19 and 37 ms.

Supporting quotations

5G Network: Wireless Home Internet, Wireless Small Business Internet, Wireless Business Internet Eligible

Download Speeds: Typically between 72 – 245 Mbps. Upload Speeds: Typically between 15 – 31 Mbps. Latency: Typically between 19 – 37 ms

Qualifications & exceptions

• Ranges are projections (roughly the 25th and 75th percentiles of network tests) for recent devices and qualifying service, as described earlier on the page.
• Row: Wireless Internet, 5G network, Wireless Home Internet, Wireless Small Business Internet, Wireless Business Internet Eligible.

Account & Service Control · Context

4G Wireless Business Internet (generally available): typically 37-119 Mbps down, 7-25 up, 24-40 ms

Under Wireless Internet, for the 4G network and generally available Wireless Business Internet, T-Mobile lists download speeds typically between 37 and 119 Mbps, upload speeds between 7 and 25 Mbps and latency between 24 and 40 ms.

Supporting quotations

4G Network: Generally Available Wireless Business Internet

Download Speeds:Typically between 37 – 119 Mbps. Upload Speeds: Typically between 7 – 25 Mbps. Latency: Typically between 24 – 40 ms

Qualifications & exceptions

• Ranges are projections (roughly the 25th and 75th percentiles of network tests) for recent devices and qualifying service, as described earlier on the page.
• Row: Wireless Internet, 4G network, generally available Wireless Business Internet.

Account & Service Control · Context

4G Home and Small Business Internet: typically 30-110 Mbps down, 6-23 Mbps up, 24-40 ms latency

For the 4G network on Wireless Home Internet and Wireless Small Business Internet, T-Mobile lists download speeds typically between 30 and 110 Mbps, upload speeds between 6 and 23 Mbps and latency between 24 and 40 ms.

Supporting quotations

4G Network: Wireless Home Internet, Wireless Small Business Internet

Download Speeds: Typically between 30 – 110 Mbps. Upload Speeds: Typically between 6 – 23 Mbps. Latency: Typically between 24 – 40 ms

Qualifications & exceptions

• Ranges are projections (roughly the 25th and 75th percentiles of network tests) for recent devices and qualifying service, as described earlier on the page.
• Row: Wireless Internet, 4G network, Wireless Home Internet and Wireless Small Business Internet.

Account & Service Control · Context

The ranges are national, may differ from what you bought, and can occasionally be missed

T-Mobile says the listed ranges represent network performance nationally on recent devices and may differ from future network conditions or from what the customer purchased as part of the current rate plan at first activation. The customer's experience may also differ with the choice of rate plan and device, or, for Home Internet, with the number of devices connected to the router. The page adds that customers may occasionally experience speeds, latency or other capabilities outside the ranges that are available as part of their service.

Supporting quotations

The ranges above represent network performance nationally on recent devices and may differ from future network conditions or from what you purchased as part of your current rate plan when you first activated it. As described above, your experience may also differ based on, e.g., your choice of rate plan and device, or the number of devices connected to the router in the case of Home Internet. You may occasionally experience speeds, latency, or other network capabilities outside the ranges available as part of your service.

Qualifications & exceptions

• The ranges represent national performance on recent devices.
• Home Internet experience may differ with the number of devices connected to the router.

Not stated here

• The page does not say how far outside the ranges performance may fall.

Account & Service Control · Context

Temporary fixed wireless performance reflects the nationwide network and may be lower at first activation sites

Performance for the temporary fixed wireless offerings, Internet Lite and capped Business Internet, reflects T-Mobile's nationwide network because of the moveable nature of those services. Download and upload speeds may be lower in the initial locations where these products are activated.

Supporting quotations

Performance for our temporary fixed wireless offerings (Internet Lite, capped Business Internet) reflects our nationwide network given the moveable nature of those services. Download and upload speeds may be lower in the initial locations where these products are activated.

Qualifications & exceptions

• Applies to Internet Lite and capped Business Internet.

Not stated here

• The page does not say how much lower speeds may be or for how long.

Account & Service Control · Company practice

Some plans have maximum speeds: 600 kbps for wearables plans and 128 kbps for IoT plans

Some plans include maximum speeds for some services. T-Mobile gives T-Mobile wearables plans, which provide a maximum of 600 kbps, and T-Mobile IoT plans, which provide a maximum of 128 kbps, as examples, and tells customers to see their plan for details.

Supporting quotations

Some plans may include maximum speeds for some services, including someT-Mobile wearables plans which provide a maximum of 600 kbps and T-Mobile IoT plans which provide a maximum of 128kbps. See your plan for details.

Qualifications & exceptions

• Applies to some plans, including wearables and IoT plans as examples.

Not stated here

• The page does not list every plan with a maximum speed.

Account & Service Control · Restriction or exception

Accessing a network technology needs a compatible device and coverage, and sometimes a 5G-compatible SIM

To use a given network technology, such as low-band 5G, the customer must have a compatible device and be within that technology's coverage area. T-Mobile also says a 5G-compatible SIM card may be required to access its 5G network. It points customers to their user manual or its phones page for device capabilities.

Supporting quotations

To access a given network technology (e.g., low-band 5G), you must have a compatible device and be within the coverage area for that service (e.g., a low-band 5G device in a low-band 5G coverage area).

Additionally, a 5G-compatible SIM card may be required to access the T-Mobile 5G network.

Qualifications & exceptions

• Requires both a compatible device and being within the coverage area for that service.
• A 5G-compatible SIM card "may" be required.

Not stated here

• The page does not say which devices or SIM cards are compatible.

Use & Processing · Company practice

A device may show 5G while temporarily using only 4G LTE because of dual connectivity

T-Mobile says devices on its nationwide 5G network may in some areas use both 4G LTE and 5G signals and dynamically route traffic between them. This dual connectivity could lead to a device showing a 5G connection while temporarily using only 4G LTE. T-Mobile adds that as 5G technology develops, devices will be able to experience direct and continuous 5G in more places.

Supporting quotations

As noted above, devices operating on T-Mobile's nationwide 5G network may, in some areas, use both 4G LTE and 5G signals and dynamically route traffic between the signals to support your connectivity. The network architecture providing dual connectivity could result in instances where your device indicates a 5G connection, even though you are temporarily utilizing only 4G LTE.

Qualifications & exceptions

• Happens in some areas.
• The device may indicate 5G while only 4G LTE is temporarily in use.

Not stated here

• The page does not say how a customer can tell when only 4G LTE is in use.

Legal Rights & Agreement Rules · Context

The broadband services are subject to T-Mobile's Terms and Conditions, including its usage headings

T-Mobile's Broadband Internet Access Services are subject to the T-Mobile Terms and Conditions, which are linked. Specific information about the services is under the heading "Using Our Network", and certain uses of the network are also prohibited as described under the heading "What are the Permitted and Prohibited Uses for my Device and Service."

Supporting quotations

T-Mobile's Broadband Internet Access Services are subject to the T-Mobile Terms and Conditions at

Specific information about our Broadband Internet Access Services can be found under the heading "Using Our Network" and certain uses of our network are also prohibited as described under the heading "What are the Permitted and Prohibited Uses for my Device and Service."

Qualifications & exceptions

• Specific information is under the "Using Our Network" heading and prohibited uses under the "What are the Permitted and Prohibited Uses for my Device and Service" heading of the Terms and Conditions.

Not stated here

• The Terms and Conditions are linked but not supplied, so what they permit, prohibit or require is unknown from this document.

Account & Service Control · Permission or license

T-Mobile may suspend, restrict or end service for use that could interfere with other customers

If a customer uses a data plan in a manner that could interfere with other customers' service, affect T-Mobile's ability to allocate network capacity among customers, or degrade service quality for other customers, T-Mobile may suspend, terminate or restrict the data session, switch the customer to a more appropriate data plan, or terminate the service.

Supporting quotations

If you use your data plan in a manner that could interfere with other customers' service, affect our ability to allocate network capacity among customers, or degrade service quality for other customers, we may suspend, terminate, or restrict your data session, switch you to a more appropriate data plan, or terminate your service.

Qualifications & exceptions

• Triggered by use that could interfere with other customers' service, affect T-Mobile's ability to allocate network capacity among customers, or degrade service quality for other customers.
• The actions are stated as things T-Mobile "may" do.

Not stated here

• The passage does not say what notice or warning a customer receives before these actions, or how a customer can contest them.

Account & Service Control · Restriction or exception

Applications that automatically consume unreasonable capacity or are built for unattended use are prohibited

As an example of interfering use, T-Mobile says applications that automatically consume unreasonable amounts of available network capacity or are designed for unattended use are prohibited, because they may interfere with its ability to provide a good service experience for the majority of customers, cause capacity issues, or degrade network performance.

Supporting quotations

For example, applications which automatically consume unreasonable amounts of available network capacity or are designed for unattended use are prohibited as they may interfere with our ability to provide a good service experience for the majority of our customers, cause capacity issues, and/or degrade network performance.

Qualifications & exceptions

• Stated as an example ("For example") of interfering use, so the list of prohibited applications is not limited to these.

Not stated here

• The passage does not define "unreasonable amounts" or "designed for unattended use".
• The page elsewhere says customers may use any lawful application consistent with the Terms and Conditions; this passage names two kinds of lawful application that are prohibited.

Cross-references

• contrast (model-proposed): Customers may use any lawful application, including real-time ones, consistent with the Terms and Conditions — One passage says customers may use any lawful application, including real-time applications, consistent with the Terms and Conditions. Another says applications that automatically consume unreasonable amounts of capacity or are designed for unattended use are prohibited. The second narrows the first for those applications; the page does not define the terms or say how they relate, so the tension is recorded as a reviewed contrast.

Account & Service Control · Restriction or exception

Applications that interfere with a customer-chosen feature, such as content filtering, may be unavailable

Applications or services that would interfere with T-Mobile's delivery of a customer-chosen plan or feature, for example content filtering, may be unavailable while the customer continues to choose that plan or feature. This links to the earlier statement that customers may choose to block sites on individual lines.

Supporting quotations

Applications or services that would interfere with T-Mobile's delivery of a customer-chosen plan or feature, e.g., content filtering, may be unavailable while the customer continues to choose that plan or feature.

Customers may block use of certain Internet sites or the Internet generally on individual lines

Qualifications & exceptions

• Applies while the customer continues to choose the plan or feature.

Not stated here

• The passage does not say which applications are affected by a given feature.

Legal Rights & Agreement Rules · Restriction or exception

Government and enterprise customers, including through E-Rate, may be governed by other agreements

The experience of government and enterprise customers, including through E-Rate, may also be governed by an applicable rate plan terms sheet, government contract or Major Account Agreement. This matches the earlier statement that government and enterprise services may have other contractual terms.

Supporting quotations

The experience of government and enterprise customers, including through E-Rate, may also be governed by an applicable rate plan terms sheet, government contract, or Major Account Agreement.

including our government and enterprise services (which may have other contractual terms)

Qualifications & exceptions

• Applies to government and enterprise customers, including those purchasing through E-Rate.
• Stated as "may also be governed", not that such terms always apply.

Not stated here

• Those contracts and terms sheets are not supplied, and the page does not say how they rank against this page.

Account & Service Control · Company practice

Mobile broadband is offered on many devices, and high-speed allotments can cut speed or end access

T-Mobile offers mobile Broadband Internet Access Services for smartphones, basic phones, tablets, netbooks, USB modems, mobile hotspot devices and other wireless devices over its 2G, 4G and 5G networks. A data plan may include a specific amount of high-speed data, after which data speed may be reduced or data access may end for the rest of the billing cycle. If a plan has such an allotment, certain uses of the network may not count against it.

Supporting quotations

T-Mobile offers mobile Broadband Internet Access Services for smartphones, basic phones, tablets, netbooks, USB modems, mobile hotspot devices, and other wireless devices over our 2G, 4G, and 5G broadband networks.

Your data plan may feature a specific amount of high-speed data, after which your data speed may be reduced or your data access may end for the remainder of the billing cycle. If your data plan features a specific amount of high-speed data, certain uses of the network may not count against that allotment.

Qualifications & exceptions

• Applies where the data plan features a specific amount of high-speed data.
• Reduction or ending of access lasts for the remainder of the billing cycle.

Not stated here

• The page does not say which plans lose data access rather than having speed reduced, or which uses do not count against an allotment (an earlier passage names some).

Account & Service Control · Company practice

A plan includes the technologies and features available and purchased at activation; temporary access can end

A plan includes access to the technologies, features and services that were available and that the customer purchased when the current rate plan was first activated. A customer may have temporary access to new services while they are being tested or made available for purchase. Temporary access to some new technologies, services or features, such as advanced 5G use cases, may bring noticeable benefits such as higher speeds or lower latency. Temporary access may end at any time, although T-Mobile may begin offering access for purchase.

Supporting quotations

Your plan includes access to the technologies, features, and services that were available and that you purchased when you first activated your current rate plan.

You may have temporary access to new services while they are being tested or made available for purchase.

Your temporary access may end at any time, but we may begin offering access for purchase.

Qualifications & exceptions

• The included technologies, features and services are those available and purchased when the customer first activated the current rate plan.
• Temporary access may end at any time.

Not stated here

• The page does not say how a customer is told that temporary access is ending.

Account & Service Control · Procedure

Plan details and Broadband Labels are on linked plan, rate card and business pages

T-Mobile tells customers they can visit its Network Management and Performance Metrics pages for how it manages data for different rate plans, users and experiences. For more information and Broadband Labels about current data plans, including prices, terms and conditions, high-speed data allotments and other features, it lists links for wireless mobile plans, wireless home internet plans, a rate card, and business and government plans.

Supporting quotations

You can visit our Network Management and Performance Metrics pages for information on how we manage data for different rate plans, users, and experiences.

you can find more information and Broadband Labels about our current data plans for our services, including prices, terms and conditions, high-speed data allotments, and other features

Wireless Mobile Customer Plans

Wireless Home Internet Customer Plans

Rate Card

Business and Government Plans

Qualifications & exceptions

• The listed links are for current data plans.

Not stated here

• The linked plan pages and rate card are not supplied here, so the prices, terms and allotments they show are unknown from this document.

Account & Service Control · Procedure

Schools and libraries may be eligible to buy under existing government contracts and should contact their representative

Schools and libraries seeking to take part in the E-Rate program may be eligible to buy Broadband Internet Access Services under existing contracts between T-Mobile and government agencies. Those interested in learning about eligibility and the services available under these contracts should contact their account representative.

Supporting quotations

Schools and libraries seeking to participate in the E-Rate program may be eligible to purchase Broadband Internet Access Services under existing contracts between T-Mobile and government agencies. Schools and libraries interested in learning about eligibility to purchase under these contracts and the Broadband Internet Access Services available under these contracts should contact their account representative.

Qualifications & exceptions

• Eligibility is described as "may be eligible" and depends on existing contracts between T-Mobile and government agencies.

Not stated here

• The contracts and the eligibility conditions are not described on this page.