Livongo Health, Inc. describes how it handles information about users of this site. The supplied policy has no stated effective or update date.
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This statement sets forth Livongo Health’s policy and describes the practices that we will follow with respect to the privacy of the information of users of this site.
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The policy does not state an effective or update date.
Questions about the policy or privacy practices can be sent by email or mail to Livongo Health, Inc., 444 N. Michigan Avenue, Suite 2880, Chicago, IL 60611, or by phone at 866.435.5643. The saved text masks the email address; it does not supply a readable email address.
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Should you have any questions about this policy or our practices, please send an email to [[email protected]](https://cdn.livongo.com/cdn-cgi/l/email-protection) or write to us at:
Livongo Health, Inc. 444 N. Michigan Avenue Suite 2880 Chicago, IL 60611
Livongo collects personal information you voluntarily provide online
Livongo collects personal information when you voluntarily provide it online. Online registration asks for information such as contact details, height, weight, health and insurance information, and credit card information in connection with purchases. Livongo also collects information to establish a username and password if you choose. Its children’s section says it does not collect personal information from anyone it actually knows is under 13, while allowing a parent or guardian to establish an account for a minor.
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Livongo Health collects your personal information online when you voluntarily provide it to us.
If you choose to register online, we ask you to provide limited personal information, such as your name, address, telephone number and/or email address, height, weight, health information, insurance information, and credit card information in connection with the purchase of products or services.
We also collect information that will allow you to establish a username and password if you would like to do that.
The Livongo Health sites do not collect Personal Information from any person we actually know is under the age of 13. A parent or guardian, however, may use the Livongo Member site (Member.Livongo.com or InTouch.Livongo.com) to establish a Livongo account for a minor.
Qualifications & exceptions
Registration and login information depend on your choices; purchase-related credit card information is tied to products or services.
The children’s section distinguishes known under-13 users from parent- or guardian-created minor accounts.
Account holders can review and change their information
If you have registered for a Livongo Health account, you may log in at InTouch.Livongo.com or Member.Livongo.org and select the “my Profile” tab at the top to review and change personal information. This is a profile-editing route; the paragraph does not promise account deletion.
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If you register for a Livongo Health account, you may review and change your personal information by logging in to InTouch.Livongo.com or Member.Livongo.org, then clicking on the “my Profile” tab at the top of the screen.
Qualifications & exceptions
Requires a registered account and login.
Use & Processing · Company practice
Information may support your account and services
Livongo may use information it collects about you to administer your account, provide access to particular tools and services, answer inquiries and send administrative communications.
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We may use information we collect about you to:
Administer your account;
Provide you with access to particular tools and services;
Respond to your inquiries and send you administrative communications;
Use & Processing · Company practice
Livongo may seek feedback about its sites and offerings
Livongo may use information it collects about you to obtain feedback on its sites and offerings.
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We may use information we collect about you to:
Obtain your feedback on our sites and our offerings;
Use & Processing · Company practice
Livongo may analyze user activity and conduct research
Information Livongo collects about you may be used for statistical analysis of user behavior and activity, as well as research and measurement activities. This list does not limit these uses to de-identified information.
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We may use information we collect about you to:
Statistically analyze user behavior and activity;
Conduct research and measurement activities;
Use & Processing · Company practice
Livongo may use your information to make content more relevant
Livongo may use information collected about you to provide more relevant content.
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We may use information we collect about you to:
Provide you with more relevant content;
Charges & Financial Obligations · Company practice
Livongo may use collected information to handle service payments
Livongo may use information collected about you to process or collect payments for its services.
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We may use information we collect about you to:
Process or collect payments for our services;
Qualifications & exceptions
The stated purpose concerns payment for Livongo services.
Use & Processing · Company practice
Livongo may send personalized messages about health information
Livongo may use collected information to send personalized emails or secure electronic messages about your blood glucose readings or other health information. Elsewhere the policy warns that email lacks the security features of its websites and cannot be protected by Livongo until received.
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We may use information we collect about you to:
Send you personalized emails or secure electronic messages pertaining to your blood glucose readings or other health information; or
This is especially true for information you transmit to us via email since we have no way of protecting that information until it reaches us since email does not have the security features that are built into our websites.
Qualifications & exceptions
The messages concern blood glucose readings or other health information.
The policy distinguishes email from website security.
Cross-references
contrast (model-proposed): Livongo describes safeguards but does not guarantee transmission security — Livongo may send personalized health information by email or secure electronic messages, yet disclaims a transmission-security warranty and says incoming email lacks website security. This is a reviewed tension between the communication practice and its protection limits, rather than a finding that all health messages are insecure.
Use & Processing · Company practice
Livongo may contact you about its products and services
Livongo may use information it collects about you to contact you about products and services it offers. This paragraph does not state a marketing opt-out procedure.
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We may use information we collect about you to:
Contact you about the products and services that we offer.
Linking & Identification · Company practice
Livongo may combine information about you with external information
Livongo may combine personal and non-personal information it collects about you and combine that information with information from external sources. The paragraph does not identify those outside sources.
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We may combine Personal and Non-Personal Information collected by Livongo about you, and may combine this information with information from external sources.
Third parties may use non-personal information for advertising
Third parties may use non-personal information to display advertising reflecting the interests and preferences of Livongo’s user community. This sentence describes a non-personal-information use; it does not itself authorize unrestricted disclosure of personal information.
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Third parties may also use Non-Personal Information in order to display advertising that reflects the interests and preferences of our user community.
Qualifications & exceptions
The stated information is non-personal and the targeting concerns community interests and preferences.
Personal information disclosure is limited, with listed exceptions
Livongo says it will not disclose personal information to third parties except contractors providing services to it under confidentiality obligations, disclosures you authorize, legally required disclosures such as subpoenas or court orders, and disclosures necessary to protect property rights related to this website. The contractor exception is limited to providing services to Livongo.
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We will not disclose any personal information to any third party (excluding our contractors to whom we may provide such information for the limited purpose of providing services to us and who are obligated to keep the information confidential), unless (1) you have authorized us to do so; (2) we are legally required to do so, for example, in response to a subpoena, court order or other legal process and/or, (3) it is necessary to protect our property rights related to this website.
Qualifications & exceptions
Exceptions cover confidential service contractors, your authorization, legal requirements and necessary protection of website-related property rights.
Livongo may share aggregate website-usage information
Livongo may share aggregate, non-personal information about website usage with unaffiliated third parties. It says this aggregate information contains no personal information about users.
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We also may share aggregate, non-personal information about website usage with unaffiliated third parties. This aggregate information does not contain any personal information about our users.
Qualifications & exceptions
This permission concerns aggregate website usage without personal information.
Some Livongo sites may use cookies to track visits and usage
Certain Livongo websites may use cookies to collect site-usage information, recognize earlier visits and remember preferences. Livongo may use current-session browsing information, discarded when you log out or close the browser, to monitor how many people use the site and for what purpose. It may also use persistent cookies that remain on your hard drive until you delete them.
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Certain Livongo Health websites, like many other commercial sites, may use a standard technology called "cookies" to collect information about how our site is used. Cookies were designed to help a website operator determine that a particular user had visited the site previously and thus save and remember any preferences that may have been set.
We may use cookies to keep track of information about your current web browsing session which will be discarded as soon as you log out or close your web browser. This information also allows us to statistically monitor how many people are using our site and for what purpose.
We may also make use of “persistent or memory based” cookies, which remain on your computer’s hard drive until you delete them.
Qualifications & exceptions
The policy refers to certain websites and optional cookie use.
Session information ends at logout or browser closure; persistent cookies remain until deleted.
Your browser can reject cookies, but services may become unavailable
You may configure your browser to accept all cookies, notify you when one is sent, or reject all cookies. Livongo warns that rejecting cookies may make it impossible to use its services.
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Although you have the ability to modify your browser to either accept all cookies, notify you when a cookie is sent, or reject all cookies, it may not be possible to utilize our services if you reject cookies.
Livongo describes safeguards but does not guarantee transmission security
Livongo says it takes care to protect personal information using industry-standard techniques such as firewalls, encryption and intrusion detection. It cannot ensure or warrant the security of information you send to it or receive from it. It particularly warns that it cannot protect incoming email before it arrives, and email lacks the security features built into its websites.
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We exercise great care to protect your personal information. This includes, among other things, using industry standard techniques such as firewalls, encryption, and intrusion detection.
As a result, while we strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us or receive from us.
This is especially true for information you transmit to us via email since we have no way of protecting that information until it reaches us since email does not have the security features that are built into our websites.
Qualifications & exceptions
Safeguards are not a security warranty, particularly for incoming email.
Cross-references
contrast (model-proposed): Livongo may send personalized messages about health information — Livongo may send personalized health information by email or secure electronic messages, yet disclaims a transmission-security warranty and says incoming email lacks website security. This is a reviewed tension between the communication practice and its protection limits, rather than a finding that all health messages are insecure.
Security & Safeguards · Company commitment
Employee and contractor access requires a business reason
Livongo limits access to personal information to employees and contractors with a business reason to know. It also says it educates employees about keeping customer information confidential.
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In addition, we limit Livongo Health's employees’ and contractors' access to personal information. Only those employees and contractors with a business reason to know have access to this information. We educate our employees about the importance of maintaining confidentiality of customer information.
Qualifications & exceptions
Access depends on a business reason to know.
Security & Safeguards · Company practice
Livongo reviews security arrangements when it considers appropriate
Livongo says it reviews security arrangements from time to time as it considers appropriate. It does not commit to a fixed review schedule.
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We review our security arrangements from time to time as we deem appropriate.
Qualifications & exceptions
Review timing is at Livongo’s discretion.
Security & Safeguards · Procedure
Livongo gives password and shared-computer precautions
For a registered website where you choose a password, Livongo recommends keeping it private. It says it will never request that password in an unsolicited phone call or email. It also reminds you to sign out and close the browser when finished so others with access to your computer cannot access personal information and correspondence.
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How can you help protect your information?
If you are using a Livongo Health website for which you registered and choose a password, we recommend that you do not divulge your password to anyone. We will never ask you for your password in an unsolicited phone call or in an unsolicited email. Also remember to sign out of the Livongo Health website and close your browser window when you have finished your work. This is to ensure that others cannot access your personal information and correspondence if others have access to your computer.
Qualifications & exceptions
Password advice applies to registered sites with a chosen password.
The no-request promise is limited to unsolicited calls and emails.
Data Access & Collection · Restriction or exception
Sites are not aimed at under-13s; parents may open minor accounts
Livongo says its sites are not designed or intended to attract children under 13 and that they do not collect personal information from anyone it actually knows is under 13. The same paragraph expressly allows a parent or guardian to create a Livongo account for a minor through Member.Livongo.com or InTouch.Livongo.com. These statements distinguish a known child providing information from an adult establishing a minor’s account; the paragraph does not describe a process for determining a visitor’s age.
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We are committed to protecting the privacy of children. The Livongo Health sites are not designed or intended to attract children under the age of 13. The Livongo Health sites do not collect Personal Information from any person we actually know is under the age of 13. A parent or guardian, however, may use the Livongo Member site (Member.Livongo.com or InTouch.Livongo.com) to establish a Livongo account for a minor.
Qualifications & exceptions
The no-collection statement depends on Livongo’s actual knowledge that the person is under 13.
Minor accounts may be established by parents or guardians through the named Member sites.
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The paragraph does not specify an age-verification process.
Account & Service Control · Restriction or exception
Parents or guardians assume responsibility for a minor’s account use
A parent or guardian who establishes a minor’s Livongo account is solely responsible for supervising the minor’s use of the services. The adult assumes full responsibility for keeping registration information secure and submitted information accurate, and for interpreting and using Livongo information or suggestions for the minor.
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A parent or guardian, however, may use the Livongo Member site (Member.Livongo.com or InTouch.Livongo.com) to establish a Livongo account for a minor. The parent or guardian is solely responsible for providing supervision of the minor's use of the Livongo services. The parent or guardian assumes full responsibility for ensuring that the registration information is kept secure and that the information submitted is accurate. The parent or guardian also assumes full responsibility for the interpretation and use of any information or suggestions provided through Livongo for the minor.
Qualifications & exceptions
Applies to a parent or guardian using the minor-account option.
Legal Rights & Agreement Rules · Restriction or exception
Livongo disclaims responsibility for linked sites’ practices
Livongo content and featured programs may link to third-party sites. Livongo says it does not control and is not responsible for those websites’ practices. This concerns the linked websites rather than replacing Livongo’s own disclosure commitments.
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Featured programs and other site content within the Livongo Health site may link our users to third party sites. Livongo Health does not control and is not responsible for practices of any third-party websites.
Qualifications & exceptions
The disclaimer concerns third-party websites reached through links.
Legal Rights & Agreement Rules · Company practice
Livongo may change this policy and asks you to check back
Livongo may change the privacy statement from time to time, including when service updates and new features require modifications. It asks visitors to check back periodically. This notice does not specify an advance-notice period or promise individual notification.
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From time to time, we may change this privacy statement. For example, as we update and improve our services, new features may require modifications to the privacy statement. Accordingly, please check back periodically.
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No advance-notice period or individual-notification method is stated in this notice.