PRIVO iD Platform Privacy Policy

Teladoc Health · agreement dated January 12, 2026 · Official agreement

Read the agreement

3 of 60 cards in Security & Safeguards

Security & Safeguards · Company practice

Verification strength adapts to feature risk

PRIVO says it uses a sliding scale of verification assurance and authorization tailored to the data use and disclosure risk of the feature a child or other individual seeks to access.

Details not recorded for this card

Supporting quotations

The PRIVO iD Platform utilizes a sliding scale for verification assurance and authorization which adapts to the specific data use and disclosure risk associated with the feature the child or any other individual seeks to access.

Qualifications & exceptions

  • The scale depends on the feature’s data use and disclosure risk.

Security & Safeguards · Company commitment

PRIVO states certifications and limits data access

PRIVO says it is SOC2 Type 2 and ISO 27001 certified, uses generally accepted safeguards and requires third parties to agree to do the same. It limits data access to people who need it for PRIVO work, uses technical access restrictions and states there is no physical access to user information. The policy separately cautions that absolute security cannot be guaranteed.

Details not recorded for this card

Supporting quotations

PRIVO is SOC2, TYPE 2 and ISO 27001 certified and uses generally accepted security measures and safeguards and requires that the third parties it works with agree to do the same. The measures and safeguards include limiting access to the data to those persons who need it to complete their work for PRIVO. Access is restricted using technical measures. There is no physical access to user information.
Therefore, while PRIVO uses reasonable efforts to protect your personal information, we cannot guarantee its absolute security.

Qualifications & exceptions

  • Access is limited by work need; the policy gives no absolute-security guarantee.

Cross-references

  • qualified by (model-proposed): PRIVO encrypts stored data and uses SSL transmission — The certification and access-safeguard statements remain subject to PRIVO’s express inability to guarantee absolute security and its breach-notice promise where required.

Security & Safeguards · Company commitment

PRIVO encrypts stored data and uses SSL transmission

PRIVO may host client registration pages. It says all data is sent through SSL and encrypted at rest, with industry-standard physical, electronic and managerial safeguards and an ability for users to update information. It uses reasonable protection efforts but cannot guarantee absolute security; affected users receive breach notice where required.

Details not recorded for this card

Supporting quotations

PRIVO may host the registration pages of sites and services that use the Platform. All data is transmitted through an SSL transmission to ensure privacy and security of your family’s information. Data is encrypted at rest.
We have put in place industry standard physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access, maintain data security, and correctly use the information we collect online. PRIVO allows users to update their information.
No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while PRIVO uses reasonable efforts to protect your personal information, we cannot guarantee its absolute security. In the event of a data breach PRIVO will inform affected users where required.

Qualifications & exceptions

  • Absolute security is not guaranteed; breach notice is promised where required.

Cross-references

  • qualifies (model-proposed): PRIVO states certifications and limits data access — The certification and access-safeguard statements remain subject to PRIVO’s express inability to guarantee absolute security and its breach-notice promise where required.