PRIVO iD Platform Privacy Policy

Teladoc Health · agreement dated January 12, 2026 · Official agreement

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10 of 60 cards in Sharing & Disclosure

Sharing & Disclosure · Company commitment

PRIVO excludes third-party analytics and research sharing

PRIVO says personal information is not shared with third parties for analytics, research or product improvement. This is a purpose-specific promise, alongside the policy’s separate service-provider and legally necessary disclosure provisions.

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Supporting quotations

Personal information is not shared with third parties for analytics, research or product improvement.

Qualifications & exceptions

  • This excludes the listed purposes rather than every third-party disclosure.

Sharing & Disclosure · Company commitment

PRIVO says it does not publicly display or disclose information

The policy states both that no personal information is displayed publicly and that collected information is not publicly disclosed.

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Supporting quotations

No personal information is displayed publicly.
Information collected is not disclosed publicly.

Sharing & Disclosure · Company commitment

Service providers are limited to supporting PRIVO services

PRIVO works with providers solely to support its services, says it does not acquire personal information from them, and says information shared with them is neither used for other purposes nor shared onward. It requires appropriate third-party security measures. Users can email privacy@privo.com for details about information shared with each provider; a separate linked page lists providers and purposes.

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Supporting quotations

PRIVO works with a number of service providers solely to support our services. Personal information is not acquired from service providers. Information shared with these third parties is not used for any other purposes or shared onwards. PRIVO requires that all third parties have appropriate security measures in place.
For more information on the personal information shared with each service provider please contact us here:
To see each service provider, what it is used for and how to find more information on each please

Qualifications & exceptions

  • Providers are engaged solely to support PRIVO’s services.

Not stated here

  • The linked provider list is not supplied here.

Cross-references

Sharing & Disclosure · Company practice

Some personal information is shared for customer verification

In some instances PRIVO shares personal information only to provide verification services to its customers. It limits this sharing to the personal information described earlier in the policy.

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Supporting quotations

In some instances, personal information is shared to provide verification services to our customers only. This is limited to the personal information outlined above.

Qualifications & exceptions

  • Only for customer verification and limited to the earlier-described personal information.

Cross-references

Sharing & Disclosure · Company commitment

Provider misuse would lead to termination and deletion

If PRIVO found a provider violating or misusing personal information, it says it would stop working with that provider and require deletion of all personal information when the agreement terminates.

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Supporting quotations

If a service provider we work with was found to be violating or misusing any personal information, PRIVO would cease to work with this service provider and would require that all personal information is deleted upon termination of the agreement.

Qualifications & exceptions

  • Triggered by a finding of violation or misuse; deletion is required upon agreement termination.

Sharing & Disclosure · Company practice

Customer information may transfer in a corporate transaction

In a merger, acquisition, reorganization, bankruptcy or similar event, PRIVO customer information may transfer to a successor or be assigned. The information remains governed and protected by this policy, and further use requires explicit consent. PRIVO promises email notice to users for a merger or acquisition.

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Supporting quotations

In addition, in the event of a merger, acquisition, reorganization, bankruptcy or other similar event, PRIVO customer information may be transferred to our successor or assigned but will remain governed by and protected in strict accordance with this Privacy Policy and no further use of customer information will be made without explicit consent. PRIVO will inform users in the event of a merger or acquisition by contacting them using the email address provided.

Qualifications & exceptions

  • Further use requires explicit consent; the email-notice promise specifically covers mergers and acquisitions.
Also annotated in the same passage (2)

Sharing & Disclosure · User right or choice

Parents can choose internal use without unaffiliated-party disclosure

When consenting to participation through the Platform, users may agree to PRIVO’s and its client’s collection and internal use of a child’s personal information without agreeing to their disclosure of it to unaffiliated third parties. This consent choice sits alongside separate legally necessary disclosure provisions.

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Supporting quotations

When you provide us with consent for you and/or your child to participate at an online service using the Platform we give you the option to agree to the collection and use by ourselves and our client of your child’s personal information for internal purposes, without having to agree to the disclosure of your child’s information by us or our client to unaffiliated third parties.
PRIVO will disclose information about you or your child(ren), in a manner that is not aggregated or anonymous, if we believe it is legally necessary to do so

Qualifications & exceptions

  • Concerns consent to internal use and unaffiliated-party disclosure; legally necessary disclosure is separately provided for.

Cross-references

Also annotated in the same passage (1)

Sharing & Disclosure · Company commitment

California notice excludes third-party marketing disclosures and sales

The California notice says PRIVO does not disclose personal information to third parties for marketing or sell individuals’ personal information. Users can email privacy@privo.com for privacy-practice information, review or a deletion request; deletion elsewhere remains subject to legal-retention requirements.

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Supporting quotations

PRIVO does not disclose personal information to third parties for marketing purposes or sell individuals personal information. For further information about our privacy practices, or to review and request to have deleted any personal information you have shared with us, please contact us at:
If consent is revoked or data deletion is requested, then it will be deleted within five working days unless there is a legal requirement to retain the information.

Qualifications & exceptions

  • This notice addresses California users; legally required retention can limit deletion.
Also annotated in the same passage (6)

Sharing & Disclosure · Company commitment

Framework agent transfers carry conditional continuing liability

For personal information received under the EU–US Framework and then transferred to an agent, the policy says the participating organization remains responsible and liable under the Principles if the agent processes it inconsistently with them, unless the organization proves it was not responsible for the event causing damage.

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Supporting quotations

In the context of an onward transfer, a participating organization has responsibility for the processing of personal information it receives under the EU-U.S. DPF and subsequently transfers to a third party acting as an agent on its behalf. The participating organization shall remain liable under the Principles if its agent processes such personal information in a manner inconsistent with the Principles, unless the organization proves that it is not responsible for the event giving rise to the damage.

Qualifications & exceptions

  • Applies to EU–US Framework information transferred to an agent; liability has the stated lack-of-responsibility defense.

Cross-references

  • qualifies (model-proposed): Service providers are limited to supporting PRIVO services — The Framework section separately states continuing liability for an agent’s inconsistent handling of EU–US Framework information, unless the organization proves nonresponsibility for the damaging event.