The page is labelled last updated August 28, 2026. Its “What’s New” text separately says it was updated January 12, 2026 to change the service providers. The text does not explain how these dates relate.
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Last Updated: August 28, 2026
This policy was updated on January 12, 2026, to include an update to the service providers used.
Not stated here
Which changes correspond to August 28 rather than January 12 is not stated.
Sharing & Disclosure · Company commitment
PRIVO limits the listed providers to supporting its Site and PRIVO iD services
PRIVO says it works with these providers solely to support its Site operations and services offered through the PRIVO ID Platform. It points to its separate PRIVO.com and PRIVO iD privacy policies for further information about their use. The list does not establish that every provider handles every user or is used in a particular Teladoc interaction.
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PRIVO works with the following service providers for the sole purpose of supporting the operation of our Site and for the services offered through the PRIVO ID Platform.
You can ask PRIVO about its work with these providers
For more information on how PRIVO works with the listed providers, the page directs you to privacy@privo.com. This is an information contact; the page gives no response deadline.
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If you would like more information on how we work with these providers please contact us at privacy@privo.com.
PRIVO lists AWS cloud computing services as being used to securely store end user data. This describes the stated storage purpose; it does not specify a storage region or retention period. These uses are within the list’s sole purpose of supporting PRIVO’s Site and PRIVO ID Platform services.
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AWS
Cloud Computing Services used to securely store end user data.
Qualifications & exceptions
Within PRIVO’s stated Site and PRIVO ID Platform support purpose.
Not stated here
Storage region and retention period are not specified here.
Inference & Profiling · Company practice
BorderAge provides hand gesture age estimation
PRIVO lists BorderAge for estimating age from hand gestures. The entry does not describe the gesture data collected, accuracy or how long it is kept. These uses are within the list’s sole purpose of supporting PRIVO’s Site and PRIVO ID Platform services.
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BorderAge
Hand gesture age estimation
Qualifications & exceptions
Within PRIVO’s stated Site and PRIVO ID Platform support purpose.
Use & Processing · Company practice
HubSpot manages customer support, marketing and sales
PRIVO lists HubSpot to manage customer support, marketing and sales. This entry identifies those functions without specifying the particular customer information supplied to HubSpot. These uses are within the list’s sole purpose of supporting PRIVO’s Site and PRIVO ID Platform services.
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HubSpot
Used to manage Customer support, marketing, and sales.
Qualifications & exceptions
Within PRIVO’s stated Site and PRIVO ID Platform support purpose.
Use & Processing · Company practice
Intellicheck scans government ID and compares a liveness photo
PRIVO lists Intellicheck for government ID scanning and liveness photo comparison. The entry does not state that every user must complete this process or describe retention of the ID or photo. These uses are within the list’s sole purpose of supporting PRIVO’s Site and PRIVO ID Platform services.
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Intellicheck
Government id scanning and liveness photo comparison
Qualifications & exceptions
Within PRIVO’s stated Site and PRIVO ID Platform support purpose.
Use & Processing · Company practice
LexisNexis verifies identity using specified identifying details
PRIVO lists LexisNexis to verify identity by checking a driving license number or the last four digits of a Social Security number together with name and address. The alternatives concern the license number or SSN digits; the entry also calls for name and address. These uses are within the list’s sole purpose of supporting PRIVO’s Site and PRIVO ID Platform services.
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LexisNexis
Identity verification – used to verify identity by checking driving license number or last four digits of SSN in conjunction with name and address.
Qualifications & exceptions
Within PRIVO’s stated Site and PRIVO ID Platform support purpose.
Use & Processing · Company practice
Mailchimp supports email address management for PRIVO ID customers
PRIVO lists Mailchimp as supporting PRIVO ID customers in managing email addresses. The entry does not specify marketing use or message content. These uses are within the list’s sole purpose of supporting PRIVO’s Site and PRIVO ID Platform services.
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Mailchimp
Mailchimp is used to support PRIVO ID customers to manage email addresses.
Qualifications & exceptions
Within the listed providers’ Site and PRIVO ID Platform support purpose.
Retention & Deletion · Company practice
Merchant e-Solutions and Stripe verify credit cards; PRIVO retains the last four digits
PRIVO lists both Merchant e-Solutions and Stripe for credit card verification. Each entry says PRIVO retains the last four digits of the credit card. Neither entry gives a retention period or states what the verification provider itself retains. These uses are within the list’s sole purpose of supporting PRIVO’s Site and PRIVO ID Platform services.
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Merchant e-Solutions
Credit card verification – PRIVO retains the last four digits of the credit card
Stripe
Credit card verification – PRIVO retains the last four digits of the credit card.
Qualifications & exceptions
Within PRIVO’s stated Site and PRIVO ID Platform support purpose.
Not stated here
The duration of PRIVO’s retention and the providers’ own retention practices are not specified here.
Use & Processing · Company practice
PayPal supports identity verification with verified accounts
PRIVO lists PayPal for identity verification in conjunction with verified accounts. The page does not describe the account information exchanged or make PayPal verification mandatory for every user. These uses are within the list’s sole purpose of supporting PRIVO’s Site and PRIVO ID Platform services.
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Supporting quotations
PayPal
Identity verification in conjunction with verified accounts.
Qualifications & exceptions
Within PRIVO’s stated Site and PRIVO ID Platform support purpose.
Inference & Profiling · Company practice
PrivateID estimates age from a face
PRIVO lists PrivateID for facial age estimation, which can provide values such as an age, age range or age variables. These are described as estimates, and the page does not state their accuracy. These uses are within the list’s sole purpose of supporting PRIVO’s Site and PRIVO ID Platform services.
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PrivateID
Facial age estimation – can provide a range of values – age, age range, age variables etc.
Qualifications & exceptions
Within PRIVO’s stated Site and PRIVO ID Platform support purpose.
Use & Processing · Company practice
Serpro checks CPF numbers to confirm adult status in Brazil
PRIVO lists Serpro for checking a CPF ID number against a government database to confirm adult status for Brazil. The stated Brazilian scope does not establish use of this check for US users. These uses are within the list’s sole purpose of supporting PRIVO’s Site and PRIVO ID Platform services.
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Serpro
CPF ID number checked against a government database to confirm adult status for Brazil
Qualifications & exceptions
Within PRIVO’s stated Site and PRIVO ID Platform support purpose.
Use & Processing · Company practice
Sparkpost provides email communications with PRIVO ID end users
PRIVO lists Sparkpost as its email service provider for communications with PRIVO ID end users. The entry does not identify message content or classify all these communications as marketing. These uses are within the list’s sole purpose of supporting PRIVO’s Site and PRIVO ID Platform services.
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Sparkpost
Email service provider for communications with PRIVO ID end users.
Qualifications & exceptions
Within the listed providers’ Site and PRIVO ID Platform support purpose.
Linking & Identification · Company practice
Unico matches a facial selfie against Brazilian banking records
PRIVO lists Unico for matching a facial selfie against Brazilian banking records to match the CPF and age on file. This describes the Brazilian-record check, without establishing that it applies to US users. These uses are within the list’s sole purpose of supporting PRIVO’s Site and PRIVO ID Platform services.
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Unico
Facial selfie match against Brazilian banking records to match CPF and age on file.
Qualifications & exceptions
Within PRIVO’s stated Site and PRIVO ID Platform support purpose.