Medical records must be kept for the legally required period
If you have used any Teladoc Health services, the policy says Teladoc Health must keep your medical records for as long as the law requires.
Details not recorded for this card
Supporting quotations
If you've used any of our services, we must keep your medical records for as long as required by law.
Qualifications & exceptions
Applies if you have used any of the services.
Not stated here
The policy does not identify the applicable retention period.
Cross-references
qualifies (model-proposed): Account data cannot be deleted because medical records must be retained — The policy gives legally required medical-record retention, after any use of the services, as the reason it cannot delete account data. It does not specify which account data this covers or what happens when the required period ends.
Account & Service Control · Restriction or exception
Account data cannot be deleted because medical records must be retained
For people who have used any of its services, Teladoc Health says it cannot delete account data because it must retain medical records for as long as required by law.
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Supporting quotations
If you've used any of our services, we must keep your medical records for as long as required by law.
Because of this, we're not able to delete your account data.
Qualifications & exceptions
Applies if you have used any of the services; the stated reason is legally required medical-record retention.
Not stated here
The policy does not distinguish which account data is subject to this restriction or explain what happens when the required retention period ends.
Cross-references
qualified by (model-proposed): Medical records must be kept for the legally required period — The policy gives legally required medical-record retention, after any use of the services, as the reason it cannot delete account data. It does not specify which account data this covers or what happens when the required period ends.
The policy points to a separate notice for information protections and rights
The policy directs you to the linked Notice of Privacy Practices to learn how your data is protected and understand your rights relating to your information. It does not set out those protections or rights here.
Details not recorded for this card
Supporting quotations
To see how your data is protected and understand your rights related to your information, read our Notice of Privacy Practices.
Not stated here
The linked notice's text is not supplied here, so this card cannot describe its specific protections or rights.