Informed Consent for Telehealth Services

Teladoc Health · agreement dated March 5, 2026 · Official agreement

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Informed Consent for Telehealth Services

Last Updated: March 5, 2026

Summary

This summary explains key parts of the Telehealth Consent. It is only a guide. It does not replace or change the full Consent.

The full Consent explains your agreement to get care through Teladoc Health. If this summary and the full Consent are different, the full Consent controls.

Summary

The Telehealth Consent explains what it means to get care from Teladoc Health.

Do not use Teladoc Health for emergencies. If you have an emergency, call 911 or go to the nearest emergency room. You can also call or text 988 for the Suicide & Crisis Lifeline.

By using Teladoc Health, you agree to get care by telehealth. Telehealth means you and your provider use technology to connect. You are not in the same place.

Telehealth may include video visits, phone visits, secure messages, text messages, device data, health records, electronic prescriptions, and electronic sharing of health information.

You agree to get medical review, diagnosis, treatment, and related care from Teladoc Health and its providers.

Your provider may order tests. Your provider may prescribe medicine when it is right for your care and allowed by law.

No result is promised. Your provider will talk with you about important risks, benefits, and choices for your care.

Telehealth may make care easier to get. It may help you talk with a provider faster. It may also help support your care.

Telehealth has risks. Technology may fail. Care may be delayed. Your provider may have less information than during an in-person visit. You may still need in-person care or testing.

Your provider decides if telehealth is right for your needs. You may need to confirm your name, location, and contact information.

You must give true and complete health and contact information. This may include your health history, medicines, phone number, email, and address.

Your provider may use AI-enabled tools to help write notes for your visit. Your provider must review and finish your medical record.

Prescriptions are not promised. Some medicines may not be available through telehealth. Some medicines may have extra rules.

You may take back your consent to telehealth at any time. If you do, you may need to get care from an in-person provider.

If you are a parent, guardian, or legal representative, you must have legal authority to consent for the patient.

In some cases, minors may have legal rights to consent to certain care. They may also have rights to keep certain health information private.

Do not use this service if you are experiencing a medical emergency. If you are in an emergency situation, call 911, go to your nearest emergency room, or call or text the free 988 Suicide & Crisis Lifeline at 988 or 800-273-8255.

This Telehealth Informed Consent supplements, but does not change, Teladoc Health’s Terms of Service, Notice of Privacy Practices, and other applicable policies. Those documents continue to apply to your care and use of Teladoc Health services.

Consent to Treatment: You voluntarily consent to receive medical evaluation, diagnosis, treatment, and related healthcare services from Teladoc Health and affiliated providers. You authorize your provider to perform examinations, order diagnostic tests, prescribe medications (when medically appropriate), and provide other healthcare services consistent with your clinical needs. You understand that the practice of medicine is not an exact science and that no guarantees have been made regarding the outcome of your care. You understand that other licensed healthcare professionals, support staff, or affiliated entities may participate in your care under the supervision or direction of your provider, as permitted by law. Your provider will discuss the material risks, benefits, and alternatives of any specific recommended treatment or medication during your visit.

By using Teladoc Health, you agree to consult with your providers virtually and/or remotely. All care delivered through Teladoc Health is provided via telehealth. Telehealth is healthcare delivered through electronic tools when you and your provider are not in the same location. Telehealth services may include:

Potential Benefits

Potential Risks

Voluntary Consent and Acknowledgements

Read the following carefully. You acknowledge and agree that:

Additional State-specific Disclosures

Certain states require additional notices or d isclosures in connection with telehealth services. If you are physically located in one of the states listed below at the time of your visit, the applicable disclosure applies to you.

Alaska

If you have a primary care provider, you consent to your Teladoc Health provider sending a record of your telehealth encounter to your primary care provider upon request or as clinically appropriate.

If you wish to file a complaint regarding your provider, you may contact the Alaska State Medical Board through the Alaska Division of Corporations, Business and Professional Licensing website.

California

Primary Care Provider Notification When you obtain telemedicine services, Teladoc Health will automatically fax a complete detailed record of related consults to your primary care provider (PCP), if you have provided your PCP’s fax number in your medical history. You may opt out of Teladoc Health faxing your consult history during the request-a-visit process.

Open Payments Database Notice The Open Payments database is a federal tool used to search payments made by drug and device companies to physicians and teaching hospitals. It can be found at https://openpaymentsdata.cms.gov.

Medical Board Notice Medical doctors are licensed and regulated by the Medical Board of California. To verify a license or file a complaint, visit www.mbc.ca.gov or call (800) 633-2322.

Medi-Cal Members If you are enrolled in Medi-Cal, you have the right to access covered services through an in-person visit instead of telehealth. Medi-Cal may provide transportation coverage for in-person services when other resources have been reasonably exhausted.

Connecticut

If you have a primary care provider, you consent to your Teladoc Health provider sending a record of your telehealth encounter to your primary care provider upon request or as clinically appropriate.

Florida

If you are physically located in Florida at the time of your visit, the following applies:

Florida Patient’s Bill of Rights and Responsibilities You have been informed of your rights under Florida’s Patient’s Bill of Rights and Responsibilities (Section 381.026, Florida Statutes), which outlines patients’ rights regarding respectful care, information, privacy, financial transparency, and participation in treatment decisions.

Weight Management Programs (If Applicable) If you are participating in a weight management program, the following notice applies:

Rapid weight loss may cause serious health problems. Rapid weight loss generally means weight loss of more than 1½ to 2 pounds per week or more than 1 percent of body weight per week after the second week of participation in a weight-loss program.

You should consult with your personal physician before starting any weight-loss program. Permanent lifestyle changes, including making healthful food choices and increasing physical activity, are important for long-term weight control.

You have the right to:

Texas

If you have a primary care provider, you consent to your Teladoc Health provider sending a record of your telehealth encounter to your primary care provider upon request or as clinically appropriate.

Notice Concerning Complaints: Complaints about physicians, physician assistants, acupuncturists, surgical assistants, or other licensees of the Texas Medical Board may be reported to:

Texas Medical Board Attention: Investigations 333 Guadalupe, Tower 3, Suite 610 P.O. Box 2018, MC-263 Austin, Texas 78768-2018 Telephone: 1-800-201-9353 Website: www.tmb.state.tx.us

New York (Weight Management Programs Only)

If you are participating in a regulated weight management program in New York, you have been informed of the following:

Rapid weight loss may cause serious health problems. Rapid weight loss generally means weight loss of more than 1½ to 2 pounds per week or more than 1 percent of body weight per week after the second week of participation.

Consult your physician before starting any weight loss program.

Permanent lifestyle changes such as nutritious eating and increased physical activity are important for long-term weight control.

You have the right to:

By affirmatively indicating your agreement through any available method of acceptance (including, where applicable, by checking a box, clicking “I agree,” providing an electronic signature, proceeding with a telehealth visit, or otherwise electronically accepting), you acknowledge that you have read, understood, and agree to all provisions of this Informed Consent, including any applicable state-specific disclosures above, and you voluntarily provide your informed consent (and/or consent on behalf of your minor child or the named patient, if applicable) to receive telehealth services under the terms described herein.