The notice explains how medical information about you may be used and disclosed and how you can access it. Its stated effective date is February 18, 2026.
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THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION.
Effective date: February 18, 2026
Cross-references
qualified by (model-proposed): Notice updates apply to all PHI Teladoc maintains — The effective date identifies this stored notice; later updates can apply to all maintained PHI and are posted online.
Legal Rights & Agreement Rules · Context
The full notice controls over its summary
The summary is a guide to PHI uses and disclosures. It neither replaces nor changes the full HIPAA notice; the full notice controls any differences.
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It is only a guide. It does not replace or change the full Notice.
If this summary and the full Notice are different, the full Notice controls.
The Notice explains how Teladoc Health may use and share your health information.
Data Access & Collection · Context
PHI links identifying information to health, care or payment
PHI means information held by a Covered Entity that identifies you and concerns past, present or future physical or mental health, healthcare services provided to you, or payment for those services.
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Protected Health Information, or PHI, means health information that can identify you.
PHI is information, held by a Covered Entity, that identifies you and relates to:
Your past, present, or future physical or mental health or condition
Healthcare services provided to you, and/or
Payment for your healthcare services
Qualifications & exceptions
The information must be held by a Covered Entity and identify you.
Sharing & Disclosure · Restriction or exception
PHI use and sharing are limited by law
Teladoc says it uses and shares PHI only as allowed by law. Treatment, payment and healthcare operations are identified purposes, subject to the notice’s specific authorization and sensitive-information rules.
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Teladoc Health may use and share your PHI as allowed by law.
We use and share your PHI only as allowed by law, including for the following purposes:
Teladoc uses and shares PHI to provide medical care and services, including with providers involved in your care and making prior visit information available for continuity. Part 2 information remains subject to the consent and proceeding protections separately described in this notice.
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We may use and share your PHI for treatment. This helps us provide care to you.
We use and share your PHI to provide medical care and services to you. For example, this may include sharing information with healthcare providers involved in your care and making prior visit information available to support continuity of care.
Qualifications & exceptions
For medical care and continuity of care; special Part 2 rules still apply.
Cross-references
narrowed by (model-proposed): Specific consent limits use of Part 2 information — Part 2 information received through specific consent may be used or disclosed only as that consent permits, narrowing general treatment use.
Charges & Financial Obligations · Company practice
PHI supports billing and payment collection
Teladoc uses and shares PHI for billing and collecting payment, including claims to health plans and working with other payers. You can request no PHI disclosure to a health plan for payment if you or someone on your behalf has paid in full; Teladoc must honor that exception to its usual discretion on restrictions.
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We may use and share your PHI for payment. This helps us bill for services and work with health plans.
We use and share your PHI to support billing and collecting payment for services, including working with health plans and other payers.
Note, Teladoc Health is not required to agree to a requested restriction, except where you request that we not disclose your PHI to a health plan for payment purposes and you (or another individual on your behalf) have paid in full.
Qualifications & exceptions
A paid-in-full request can restrict health-plan disclosures for payment.
Teladoc uses and shares PHI to run its organization and support healthcare delivery, including improving services and quality, customer support and monitoring provider qualifications. This is subject to lawful-purpose and special-information limits in the notice.
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We may use and share your PHI for healthcare operations. This helps us run our business, support care, improve quality, and help members.
We use and share your PHI to run our organization and support healthcare delivery.
Improving services and quality of care
Providing customer support
Monitoring provider qualifications
Qualifications & exceptions
For healthcare delivery and lawful healthcare operations.
Cross-references
qualified by (model-proposed): Care coordination can link information across services — The operations examples extend to coordination across complementary services, with transitions tied to the individual choosing multiple services.
Sharing & Disclosure · Permission or license
Affiliated covered entities may share PHI internally
The notice covers Teladoc Health, Inc. and related entities operating as one HIPAA Affiliated Covered Entity, including Livongo, Catapult, Best Doctors, HealthiestYou, myStrength and Advance Medical. These entities may share PHI with each other for treatment, payment and healthcare operations. Catapult also maintains a separate, aligned notice; its contents are not supplied here.
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Teladoc Health includes related companies that may work together under HIPAA.
Teladoc Health, Inc. and its affiliated companies — including, but not limited to, Livongo Health, Inc., Catapult Health, LLC, Best Doctors, Inc., HealthiestYou, Inc., myStrength, Inc., and Advance Medical, Inc. — operate together as a single Affiliated Covered Entity (ACE) under the Health Insurance Portability and Accountability Act (HIPAA).
As an ACE, these entities may use and share protected health information (PHI) with each other for treatment, payment, and healthcare operations.
Catapult Health, LLC is part of the ACE but maintains a separate, aligned
Qualifications & exceptions
Internal sharing is for treatment, payment and healthcare operations.
Independent medical groups participate in a joint care arrangement
The notice also covers Teladoc Health Medical Group, P.A. and affiliated professional entities. Although independent provider organizations, they join Teladoc in an Organized Health Care Arrangement to integrate care, improve quality and conduct certain joint operations. PHI sharing among participants is permitted by HIPAA to support care and related operations. References to Teladoc or “we” include covered ACE participants and these OHCA medical groups.
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These medical groups are independent provider organizations, but they participate with Teladoc Health in a HIPAA-defined Organized Health Care Arrangement (OHCA).
PHI may be shared among OHCA participants as permitted by HIPAA to support your care and related operations.
When this Notice refers to “Teladoc Health,” “Teladoc,” “we,” “us,” or “our,” it means Teladoc Health, Inc., the affiliated ACE participants covered by this Notice, and the medical groups that participate in the OHCA described above.
Qualifications & exceptions
Sharing must be HIPAA-permitted and support care and related operations.
Legal Rights & Agreement Rules · Permission or license
Notice updates apply to all PHI Teladoc maintains
Teladoc may update the notice from time to time. Changes apply to all PHI it maintains as a HIPAA Covered Entity, and the updated notice will be available on its website.
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Yes. We may update this Notice from time to time. Any changes will apply to all PHI we maintain as a HIPAA Covered Entity, and the updated Notice will be available on our website.
Qualifications & exceptions
Applies to PHI maintained as a HIPAA Covered Entity.
Cross-references
qualifies (model-proposed): This HIPAA notice is effective February 18, 2026 — The effective date identifies this stored notice; later updates can apply to all maintained PHI and are posted online.
Sharing & Disclosure · User right or choice
Some health-information exchange participation may be opted out of
Teladoc participates in secure electronic health information exchanges and clinical data networks for treatment, care coordination and operations as permitted by law. Depending on state law and exchange policies, you may opt out of certain exchanges; the notice provides a request link and identifies Zus Health as the connectivity provider. Linked Zus policies are not supplied.
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Depending on state law and network rules, you may be able to opt out of some exchange activities.
Depending on applicable state law and exchange policies, you may be able to opt out of participation in certain exchanges.
Exchange connectivity is supported by Zus Health, a third-party interoperability provider.
Qualifications & exceptions
Availability depends on applicable state law and exchange policies.
Teladoc may use automated and AI-enabled tools for care support, documentation, quality review, navigation and operational needs permitted under HIPAA. They assist staff and providers and do not make clinical decisions or replace licensed professionals’ independent judgment. PHI disclosures to technology service providers must comply with HIPAA.
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Teladoc Health may use automated tools, including AI-enabled tools.
These tools are designed to assist our workforce and providers and do not make clinical decisions or replace the independent judgment of licensed healthcare professionals.
We may disclose your PHI to service providers that support our technology; any such disclosure will comply with HIPAA.
Qualifications & exceptions
For HIPAA-permitted healthcare-related purposes; tools do not replace professional judgment.
Certain marketing and any PHI sale require written authorization
Teladoc will not use or disclose PHI for marketing requiring HIPAA authorization, or sell PHI, without your written authorization. Certain treatment-alternative, health-product or service, and care-coordination communications may be lawful without authorization.
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Teladoc Health will not use or share your PHI for marketing that requires HIPAA authorization unless you give written authorization. Teladoc Health will not sell your PHI without your written authorization.
Certain communications about treatment alternatives, health-related products or services, or care coordination activities may be permitted by law without authorization.
Qualifications & exceptions
Some lawful healthcare communications do not require authorization.
The notice describes rights to access PHI, request corrections, limits or confidential communications, seek an accounting of certain disclosures, obtain a paper notice and complain. These rights have legal conditions and limitations: requests may be denied where permitted; requested restrictions generally need not be accepted except the paid-in-full health-plan payment exception.
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You have privacy rights. You may have the right to access your information, ask for corrections, ask for limits, ask for private communications, request a list of certain disclosures, get a paper copy of the Notice, and file a complaint.
Certain requests may be denied or limited, as permitted by law.
Qualifications & exceptions
Subject to legal limitations and the specific restriction exception.
The app or website is usually the fastest access route
Teladoc says the app or website is usually the fastest route to your medical information. A written access request is also available, with the privacy-rights portal used when records cannot be located or downloaded from the member portal; this route takes longer and may involve extra steps.
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The fastest way to access your medical information is usually through the Teladoc Health app or website. You may also submit a written privacy rights request.
The privacy rights portal is used for formal written privacy rights requests when you are unable to download your medical information through your member portal.
Qualifications & exceptions
Portal requests are the fallback when self-service records cannot be obtained.
Legal Rights & Agreement Rules · Company commitment
Privacy complaints and exercising rights will not be punished
Teladoc commits not to punish you for filing a privacy complaint or using your privacy rights.
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Teladoc Health will not punish you for filing a privacy complaint or using your privacy rights.
Use & Processing · Company practice
Healthcare operations include provider-qualification monitoring
Teladoc lists monitoring provider qualifications as a healthcare-operations use of PHI, alongside customer support. The notice’s law and sensitive-information limits still apply.
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Monitoring provider qualifications
Providing customer support
Qualifications & exceptions
Within lawful healthcare operations.
Use & Processing · Company practice
Operations include creating de-identified or aggregate information
The notice includes creating de-identified and/or aggregate information among Teladoc’s healthcare operations. It does not specify a detailed de-identification method here.
The notice does not describe the de-identification method.
Linking & Identification · Company practice
Care coordination can link information across services
Teladoc’s healthcare operations include coordinating information across its services and complementary affiliated digital-health services. When you choose multiple services, this can help guide you between services or manage transitions, including through single sign-on. Secure clinical networks and exchanges are included as permitted by law; exchange opt-outs depend on state law and exchange policies.
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Coordinating care and supporting continuity of care, including coordinating information across Teladoc Health services and affiliated digital health services that provide complementary care; helping guide you between services or manage transitions when you choose to use multiple services (such as through single sign-on (SSO)); and participating in secure clinical data networks and health information exchanges, as permitted by law.
Depending on applicable state law and exchange policies, you may be able to opt out of participation in certain exchanges.
Qualifications & exceptions
Cross-service transitions concern services you choose to use; exchanges remain subject to law and network rules.
Cross-references
qualifies (model-proposed): PHI supports healthcare operations — The operations examples extend to coordination across complementary services, with transitions tied to the individual choosing multiple services.
Health-information exchanges support care and operations
Teladoc participates in secure electronic exchanges and clinical data networks to support treatment, care coordination and healthcare operations as permitted by law. You may be able to opt out of certain exchanges depending on state law and exchange policies. The notice links a Teladoc opt-out form and Zus opt-out/opt-in forms, and identifies Zus Health as the third-party connectivity provider. The linked Zus notice and form contents are not supplied.
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To support treatment, care coordination, and healthcare operations, Teladoc Health participates in secure electronic health information exchanges (HIEs) and clinical data networks as permitted by law.
Depending on applicable state law and exchange policies, you may be able to opt out of participation in certain exchanges.
Exchange connectivity is supported by Zus Health, a third-party interoperability provider.
Depending on state law and network rules, you may be able to opt out of some exchange activities.
Qualifications & exceptions
Participation is permitted by law; opt-out availability depends on state law and exchange policies.
Not stated here
Linked Zus notice and form contents are not supplied.
Automated tools assist healthcare delivery without making clinical decisions
For healthcare operations and HIPAA-permitted purposes, Teladoc may use AI-enabled and other automated tools for quality improvement, care coordination, clinical documentation, operational efficiency and service navigation. They assist staff and providers; they do not make clinical decisions or replace licensed professionals’ independent judgment. Teladoc may disclose PHI to technology-support service providers in compliance with HIPAA.
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As part of our healthcare operations and HIPAA-permitted purposes, Teladoc Health may use Automated Tools, including AI-enabled technology, to support quality improvement, care coordination, clinical documentation, operational efficiency, and service navigation related to the delivery of healthcare services.
These tools are designed to assist our workforce and providers and do not make clinical decisions or replace the independent judgment of licensed healthcare professionals.
We may disclose your PHI to service providers that support our technology; any such disclosure will comply with HIPAA.
Qualifications & exceptions
For healthcare-related HIPAA-permitted purposes; professional judgment is retained.
Marketing requiring HIPAA authorization needs written permission
Certain PHI uses and disclosures require written authorization. Teladoc will not use or disclose PHI for marketing that requires authorization under HIPAA without it. Law may permit some communications about treatment alternatives, health-related products or services, or care coordination without authorization.
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Certain uses and disclosures of your protected health information (PHI) are permitted only with your written authorization.
We will not use or disclose your PHI for marketing purposes that require authorization under HIPAA without your written authorization. Certain communications about treatment alternatives, health-related products or services, or care coordination activities may be permitted by law without authorization.
Qualifications & exceptions
The requirement concerns marketing that requires authorization under HIPAA; listed lawful communications may be exempt.
Teladoc will not sell your PHI without written authorization. The notice defines a PHI sale as disclosure for which Teladoc receives payment directly or indirectly in exchange for the information, as defined by HIPAA.
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We will not sell your PHI without your written authorization. A sale of PHI means a disclosure of PHI where we receive payment directly or indirectly in exchange for the information, as defined by HIPAA.
Qualifications & exceptions
Sale has the HIPAA-based meaning stated in the notice.
Cross-references
qualified by (model-proposed): You may revoke authorization in writing at any time — A written authorization to sell PHI can be revoked prospectively; uses or disclosures already made in reliance are unaffected.
Sharing & Disclosure · User right or choice
You may revoke authorization in writing at any time
You may revoke a previously given authorization at any time by submitting a written revocation. It will not undo uses or disclosures already made in reliance on that authorization.
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If you provide an authorization, you may revoke it at any time by submitting a written revocation. A revocation will not apply to uses or disclosures already made in reliance on your authorization.
Qualifications & exceptions
Written revocation is required and does not affect prior reliance.
qualifies (model-proposed): Selling PHI requires written authorization — A written authorization to sell PHI can be revoked prospectively; uses or disclosures already made in reliance are unaffected.
Legal Rights & Agreement Rules · Company commitment
Extra rules apply to information received from Part 2 treatment programs
Teladoc says it is not a Part 2 Program. To the extent it receives or maintains information about you from a substance-use-disorder treatment program subject to 42 CFR Part 2 protections, it will use and disclose that information in accordance with applicable federal law. This does not label every item of health information as a Part 2 record.
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To the extent we receive or maintain information about you from a substance use disorder treatment program that is subject to additional federal protections under 42 CFR Part 2 (“Part 2 Program”), we will use and disclose it in accordance with applicable federal law. We are not a Part 2 Program.
Qualifications & exceptions
Applies to protected information from a Part 2 Program.
Sharing & Disclosure · Permission or license
General Part 2 consent can support treatment, payment and operations
If Teladoc receives Part 2 protected information through your general consent to a Part 2 Program for treatment, payment or healthcare operations, it may use and disclose it for those purposes as described in the notice. Using it or related testimony in a proceeding against you still requires written consent or a qualifying court order.
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If we receive Part 2 protected information through a general consent you provide to a Part 2 Program for treatment, payment, or health care operations, we may use and disclose that information for those purposes as described in this Notice.
In no event will we use or disclose Part 2 protected information, or testimony describing such information, in any civil, criminal, administrative, or legislative proceeding against you without your written consent or a court order that meets applicable legal requirements.
Qualifications & exceptions
Received through the described general consent; separate proceeding restrictions apply.
Cross-references
qualifies (model-proposed): PHI use and sharing are limited by law — General consent from a Part 2 Program permits the stated treatment, payment and operations uses while the separate proceeding protections remain.
If Teladoc receives Part 2 protected information through a specific consent you give to Teladoc or another third party, it will use and disclose that information only as that consent permits. The separate written-consent or qualifying-court-order rule also applies to proceedings against you.
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If we receive Part 2 protected information through a specific consent you provide to us or another third party, we will use and disclose that information only as permitted by that consent.
In no event will we use or disclose Part 2 protected information, or testimony describing such information, in any civil, criminal, administrative, or legislative proceeding against you without your written consent or a court order that meets applicable legal requirements.
Qualifications & exceptions
Use and disclosure are limited by the specific consent and proceeding protections.
Cross-references
narrows (model-proposed): PHI supports medical care and continuity — Part 2 information received through specific consent may be used or disclosed only as that consent permits, narrowing general treatment use.
Legal Rights & Agreement Rules · Restriction or exception
Part 2 records cannot be used against you without consent or a qualifying order
Teladoc will not use or disclose Part 2 protected information, or testimony describing it, in a civil, criminal, administrative or legislative proceeding against you without your written consent or a court order meeting applicable legal requirements. This special rule qualifies the notice’s general discussion of legal-process disclosures.
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In no event will we use or disclose Part 2 protected information, or testimony describing such information, in any civil, criminal, administrative, or legislative proceeding against you without your written consent or a court order that meets applicable legal requirements.
Qualifications & exceptions
A written consent or legally qualifying court order is required for proceedings against you.
Cross-references
exception to (model-proposed): PHI may be disclosed for oversight, enforcement and legal processes — The broad legal-process disclosure list is limited for Part 2 records and testimony in proceedings against the individual: written consent or a qualifying order is required.
Law may allow or require public-health and safety disclosures
The notice says PHI sharing may be required or allowed by law for public health and safety, reporting abuse or neglect, and preventing serious threats to health or safety. Listing these purposes does not say disclosure occurs in every case. Special Part 2 consent and proceeding protections continue to apply where relevant.
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We may be required or allowed by law to share your PHI in certain situations, including:
Public health and safety activities
Reporting abuse or neglect
Preventing serious threats to health or safety
Qualifications & exceptions
Only where required or allowed by law; special Part 2 protections remain applicable.
Legal Rights & Agreement Rules · Permission or license
PHI may be disclosed for oversight, enforcement and legal processes
As required or allowed by law, Teladoc may disclose PHI to the HHS Secretary for compliance and enforcement, in response to court orders or legal processes, for law enforcement, government or health oversight, and specialized government functions such as national security. Part 2 records and related testimony cannot be used in proceedings against you without written consent or a qualifying court order.
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Disclosures to the Secretary of U.S. Department of Health and Human Services for compliance and enforcement purposes
Responding to court orders or legal processes
Law enforcement or government oversight activities
Health oversight activities
Specialized government functions, such as national security
In no event will we use or disclose Part 2 protected information, or testimony describing such information, in any civil, criminal, administrative, or legislative proceeding against you without your written consent or a court order that meets applicable legal requirements.
Qualifications & exceptions
Required or permitted by law, subject to the special Part 2 proceeding limits.
Other lawful disclosures include compensation, death, donation and research matters
The notice lists workers’ compensation matters; limited instances involving coroners, medical examiners and funeral directors; organ donation and approved research; and IRB-approved research among situations where law may require or allow PHI sharing. These are conditional permissions, subject to applicable law and the notice’s special Part 2 protections.
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Workers’ compensation matters
Limited instances with coroners, medical examiners, and funeral directors
Organ donation and approved research
Institutional Review Board (IRB)-approved research
Qualifications & exceptions
Only where required or allowed by law; coroner-related instances are limited.
Account & Service Control · User right or choice
A medical power of attorney or guardian can exercise privacy rights
The notice says your medical power of attorney or legal guardian can exercise your PHI rights on your behalf. These federal-law rights may be subject to conditions or limitations, including legally permitted denials of certain requests.
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You have important rights regarding your protected health information (PHI). Your medical power of attorney or legal guardian can exercise these rights on your behalf as well. These rights are provided under federal law and, in some cases, may be subject to limitations or conditions.
Certain requests may be denied or limited, as permitted by law.
Qualifications & exceptions
Federal-law rights remain subject to applicable conditions and limitations.
Medical records are usually fastest to access through your account
The notice recommends the mobile app or signing into your website account as the easiest and fastest way to access medical information. Steps vary with the services you used. If you cannot locate or download records through self-service, you can submit a formal written request through the privacy-rights portal; that takes longer and may involve additional steps.
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The easiest and fastest way to access your medical information is through the Teladoc Health mobile app or by signing into your account on our website.
Because Teladoc Health offers different types of services, the steps to access your records may differ slightly depending on the service(s) you used.
The privacy rights portal is used for formal written privacy rights requests when you are unable to download your medical information through your member portal.
Qualifications & exceptions
Steps depend on the service; formal portal requests are the slower fallback.
Download telehealth records through “General Medical”
For telehealth services, including 24/7 Care, Primary Care, Dermatology and Nutrition, sign into your Teladoc account. Open Health Info → Visits → Past, scroll down, choose Download Records and then General Medical. A PDF of your records becomes available to download.
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Telehealth Services Information
Includes: 24/7 Care, Primary Care, Dermatology, Nutrition, etc.
to your Teladoc Health account
Go to “Health Info” tab
Click “Visits”
Click “Past” and scroll down
Click “Download Records”
Click “General Medical”
After clicking, a PDF of your record(s) will be made available for download.
Qualifications & exceptions
Applies to the telehealth-services column of the access table.
Account & Service Control · Procedure
Download mental-health records through “Mental Health”
For individual therapy, psychiatric medication and mental-health consult information, sign into your Teladoc account. Open Health Info → Visits → Past, scroll down, select Download Records and then Mental Health. The notice says a PDF of your records will be available to download.
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Mental Health Services Information
Includes: Individual therapy, Psychiatric medication, Mental Health consult
to your Teladoc Health account
Go to “Health Info” tab
Click “Visits”
Click “Past” and scroll down
Click “Download Records”
Click “Mental Health”
After clicking, a PDF of your record(s) will be made available for download.
Qualifications & exceptions
Applies to the mental-health-services column.
Account & Service Control · Procedure
Condition-management records use “Shareable data reports”
For condition-management information—formerly Livongo, including diabetes, weight management and hypertension—sign into your Teladoc account, open Programs, choose Condition Management and go to Shareable data reports. In the mobile app, use navigation in the upper right to reach those reports; on the web, scroll down to them. Export the Health Summary Report to your chosen device.
Mobile app: Click navigation in upper right; then click “Shareable data reports”
Web app: Scroll down to “Shareable data reports”
Export “Health Summary Report” to your chosen device.
Qualifications & exceptions
Applies to condition management; mobile and web navigation differ.
Account & Service Control · User right or choice
Use a written access request when self-service records cannot be found
If the listed account steps do not locate your records, you may send a written access request using the linked privacy-rights portal. Teladoc says this takes longer and may involve extra steps. This formal-request portal is used when you cannot download medical information through your member portal.
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If you are unable to locate your records using the steps above, you may submit a written access request using the privacy rights portal (this will take longer and may include additional steps).
Qualifications & exceptions
For records you cannot locate or download through the member portal.
Use the privacy portal for corrections, private communications and disclosure accountings
The notice directs requests for corrections or amendments, confidential communications, restrictions and an accounting of disclosures to its privacy-rights portal. Requests may be denied or limited as permitted by law. You can submit a written appeal of a denial through the same process. Requested restrictions are generally discretionary except the paid-in-full health-plan payment restriction described separately.
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For rights other than access — including requesting corrections/amendments, requesting restrictions, requesting confidential communications, or requesting an accounting of disclosures — please submit your request using our privacy rights portal. Note, Teladoc Health is not required to agree to a requested restriction, except where you request that we not disclose your PHI to a health plan for payment purposes and you (or another individual on your behalf) have paid in full.
Certain requests may be denied or limited, as permitted by law. If your request is denied, you may submit a written appeal using the same process described above.
Qualifications & exceptions
Legal conditions and limitations apply; denial can be appealed in writing.
Paid-in-full care can be withheld from health-plan payment disclosures
Teladoc generally need not agree to requested PHI restrictions. It must agree to a request not to disclose PHI to a health plan for payment when you or someone on your behalf has paid in full. Submit privacy-rights requests in writing through the portal or by mail; verbal requests are not processed.
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Note, Teladoc Health is not required to agree to a requested restriction, except where you request that we not disclose your PHI to a health plan for payment purposes and you (or another individual on your behalf) have paid in full.
To exercise your privacy rights, you must submit your request in writing through our Privacy Rights Portal or by mail, as described above. For security and identity verification purposes, requests are not processed verbally.
Qualifications & exceptions
Requires a request, payment in full and a health-plan disclosure for payment purposes.
Cross-references
exception to (model-proposed): PHI supports billing and payment collection — The paid-in-full request is the notice’s mandatory exception to discretionary restrictions on health-plan payment disclosures.
Legal Rights & Agreement Rules · User right or choice
You can request a paper copy of the notice
You may request a paper copy of this notice by contacting Teladoc using its listed contact instructions. The notice also offers privacy complaints through those routes.
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You may request a paper copy of this Notice or file a privacy complaint by contacting us as instructed below.
The contact table separates requests, questions and complaints
For privacy-rights requests, the table points to online self-service and the Privacy Rights Portal, or mail addressed to the Chief Privacy Officer at 155 East 44th Street, Floor 17, New York, NY 10017. Questions about the notice go to 1-800-Teladoc. Privacy complaints go to privacyrights@teladochealth.com. Formal rights requests must be written through the portal or mail; Teladoc does not process them verbally for security and identity-verification reasons.
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Privacy Rights Requests Questions about this Notice Privacy Complaints
Self Service: Access Medical Information Online written requests: Privacy Rights Portal Offline written requests: 155 East 44th Street, Floor 17, New York, NY 10017; Address to: Chief Privacy Officer Phone: 1-800-Teladoc
To exercise your privacy rights, you must submit your request in writing through our Privacy Rights Portal or by mail, as described above. For security and identity verification purposes, requests are not processed verbally.
Qualifications & exceptions
Use each contact route for its assigned purpose; verbal rights requests are not processed.
Legal Rights & Agreement Rules · User right or choice
You can complain to Teladoc or HHS without retaliation
Privacy complaints to Teladoc should be written and sent to the listed complaints email, privacyrights@teladochealth.com, so they can be reviewed and documented. You may also complain to the HHS Office for Civil Rights. Teladoc says it will not retaliate for complaints or exercising privacy rights.
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Privacy complaints (a concern regarding Teladoc Health’s compliance with applicable privacy requirements) should be submitted in writing (via the email listed below) so that they can be properly reviewed and documented. Teladoc Health will not retaliate against any individual who files a privacy complaint
You may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights. We will not retaliate against you for filing a complaint or exercising your privacy rights.
Qualifications & exceptions
Teladoc requests written complaints via its listed email.
The notice offers free language assistance. Call 1‑800‑835‑2362 (TTY 1‑855‑636‑1578) or speak with your provider to learn more. It links additional language-assistance and nondiscrimination information; those documents are not supplied in this analysis.
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Free language assistance services are available. Call 1‑800‑835‑2362 (TTY 1‑855‑636‑1578) or speak with your provider to learn more.
Not stated here
Linked language-assistance and nondiscrimination notices are not supplied.