Consent and eligibility precede a child’s program benefits
After consent and confirmation of eligibility, the child receives the enrolled Livongo Program’s benefits. The listed program includes a connected device and app, unlimited strips and lancets, personalized tips and insights, expert coaches, shareable health reports and 24/7 support.
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Once we receive consent, and the child is confirmed as eligible for a Livongo Program, the child will being to receive the benefits of the Livongo Program for which the child has enrolled. The Livongo Program includes a connected device and app, unlimited strips and lancets, personalized tips and insights, access to expert coaches, shareable health reports, and 24/7 support.
Qualifications & exceptions
Benefits are for the program in which the child enrolled.
Account & Service Control · Company commitment
Members get unlimited access to Livongo Expert Coaches
Livongo says members have unlimited access to its Expert Coaches, including by phone, email, text or chat.
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Livongo members get unlimited access to Livongo Expert Coaches, including through phone, email, text, or chat.
Account & Service Control · User right or choice
Parents can request access, changes or deletion through Member Support
For an enrolled child, a parent can request access, change or deletion of the personally identifiable information collected from that child by contacting Member Support at (800) 945-4355 or membersupport@livongo.com, 24 hours a day, 365 days a year. The policy also describes parent identity checks before “granting permission to any personal information”; it does not explain that phrase precisely. Deletion requests may terminate the child’s program.
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Where a child has enrolled in a Livongo Program, a parent can request access, change, or deletion of the personally identifiable information that we have collected from their child by contacting Livongo Member Support using any of the methods below 24 hours a day, 365 days a year:
Phone: (800) 945-4355
Email: membersupport@livongo.com
To protect children’s privacy and security, we will take reasonable steps to help verify a parent’s identity before granting permission to any personal information.
Please keep in mind that a request to delete records may lead to a termination the child’s Livongo Program.
Qualifications & exceptions
Applies where a child has enrolled; parent identity checks and possible program termination on deletion are described.
Not stated here
The wording “granting permission to any personal information” does not specify precisely which action the identity check precedes.
qualified by (model-proposed): Livongo takes reasonable steps to verify a parent’s identity — The parental-controls section describes reasonable parent identity checks before permission concerning personal information; the exact action covered by that phrase remains unclear rather than being silently changed into an access rule.
Written requests should identify the child and give parent contact details
In correspondence such as email or mail, Livongo asks for information that helps identify the child, plus the parent’s email address and telephone number.
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In any correspondence such as email or mail, please include information that will help us identify the child as well as the parent’s email address and telephone number.
Qualifications & exceptions
The instruction applies to correspondence such as email or mail.
Account & Service Control · Procedure
Member Support handles privacy questions and additional policy inquiries
Livongo directs privacy questions and additional children’s-policy inquiries to Member Support by phone at (800) 945-4355 or email at membersupport@livongo.com. Its listed postal contact is Livongo Health, Inc., Attn: Member Support, 444 N. Michigan Ave., Suite 3400, Chicago, IL 60611.
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If you have questions or concerns about Livongo’s privacy practices, please call contact our member support line at (800) 945-4355 or membersupport@livongo.com.
Any additional inquiries about this Children’s Online Privacy Policy may be directed to Livongo Member Support as follows:
Phone: (800) 945-4355
Email: membersupport@livongo.com
Address: Livongo Health, Inc.
Attn: Member Support
444 N. Michigan Ave., Suite 3400 Chicago, IL 60611