Terms and Conditions

Teladoc Health · agreement dated July 1, 2019 · Official agreement

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Legal Rights & Agreement Rules · Context

These terms state an effective date of July 1, 2019

The supplied Terms and Conditions identify July 1, 2019 as their effective date. This describes the saved version being analyzed.

Details not recorded for this card

Supporting quotations

Effective Date: July 1, 2019

Legal Rights & Agreement Rules · Procedure

Using the websites or platforms accepts these terms and the privacy policy

The agreement is between Teladoc Health Inc. and the individual user. Using any covered website or platform constitutes acceptance of these terms and the Web and Mobile Privacy Policy; users who disagree are told to stop all access and use. The linked privacy policy is not supplied here.

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Supporting quotations

Use of any of the Websites or Platforms constitutes your acceptance of these Terms and Conditions and the Web and Mobile Privacy Policy.
If you do not agree to these Terms and Conditions, you should immediately cease all use of and access to all of the Websites and Platforms.

Not stated here

  • The separate Web and Mobile Privacy Policy is not included in this source.
Also annotated in the same passage (1)

Legal Rights & Agreement Rules · Context

The agreement covers listed websites and account-based applications

Teladoc Health is used collectively for the publisher and its affiliates or wholly owned subsidiaries, including Best Doctors, HealthiestYou and Teladoc Physicians. Websites include the listed Teladoc, Best Doctors and HealthiestYou domains; Platforms are web and mobile applications requiring an account for a Teladoc Health Service. The scope extends beyond a single website.

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Supporting quotations

Teladoc Health, Inc. on its own behalf and on behalf of its affiliates and/or wholly owned subsidiaries including but not limited to Best Doctors, Inc., Best Doctors Canada, Inc., HealthiestYou, Inc., and Teladoc Physicians, P.A.
various web-based and mobile applications that require you to create an account in order to use a Teladoc Health Service (collectively, "Platforms").

Legal Rights & Agreement Rules · Permission or license

Teladoc may revise the terms without advance notice

Teladoc may revise the terms at any time in its sole discretion without prior notice. For material changes it promises to update the effective date and post a website notice. Amended terms also appear on platform access, where users must acknowledge agreement to continue. Amendments take effect on the stated effective date unless otherwise stated; subsequent access or use accepts posted changes.

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Supporting quotations

Teladoc Health may in its sole discretion, without prior notice to you, revise these Terms and Conditions at any time.
Should these Terms and Conditions change materially, Teladoc Health will update the Effective Date noted above and post a notice regarding the updated Terms and Conditions on the Websites.
The amended Terms and Conditions will also appear when the Platforms are accessed by you and you will need to acknowledge your agreement to the amended Terms and Conditions prior to being able to continue to use the Platforms.
Amended Terms and Conditions will be effective as of the Effective Date unless otherwise stated. By accessing or using the Websites and the Platforms after such changes are posted you agree and consent to all such changes.

Qualifications & exceptions

  • Material changes trigger the date update and website notice.
  • Platform users must acknowledge amended terms before continuing.

Cross-references

Also annotated in the same passage (1)

Account & Service Control · User right or choice

Rejecting amended terms means discontinuing use

The stated sole and exclusive remedy for disagreeing with amended terms is to stop using the websites and platforms. Doing so is treated as terminating the agreement.

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Supporting quotations

If you do not agree to the terms of the amended Terms and Conditions, your sole and exclusive remedy is to discontinue your use of the Websites and Platforms and you will be deemed to have terminated these Terms and Conditions.
Also annotated in the same passage (2)

Account & Service Control · Permission or license

Platform access is a limited, revocable license

The platform license is limited, nonexclusive, nonsublicensable, revocable and nontransferable. It permits use in accordance with these terms; registration and login information are required.

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Supporting quotations

Teladoc Health grants you a limited, non-exclusive, non-sublicensable, revocable, non-transferable license to use the Platforms in accordance with these Terms and Conditions.
In order to use the Platforms, you will be asked to register an account and create login information, including without limitation, username and passwords.

Qualifications & exceptions

  • Use must comply with these terms.

Cross-references

Also annotated in the same passage (1)

Security & Safeguards · Procedure

Protect login details and immediately report unauthorized access

Users must safeguard platform login information and must not disclose it to anyone. They must immediately email privacy@teladochealth.com about unauthorized account use or another platform-related security breach they become aware of.

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Supporting quotations

You must safeguard your login information that you use to access the Platforms and you must not disclose this information to anyone.
You must immediately notify Teladoc Health of any unauthorized use of your user account or of any other breach of security that you become aware of involving and relating to the Platforms by email to privacy@teladochealth.com.

Qualifications & exceptions

  • The reporting duty covers security breaches the user becomes aware of involving the platforms.
Also annotated in the same passage (2)

Legal Rights & Agreement Rules · Context

Teladoc describes itself as a facilitator rather than a medical provider

The terms say Teladoc is neither an insurer nor a prescription fulfillment warehouse. Its stated role is providing telehealth information or facilitating access to telemedicine and expert medical services. It says it is independent of the treating providers, does not practice medicine or provide other health services, and is not responsible for providers’ acts, omissions or communications.

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Supporting quotations

Teladoc Health is not an insurance provider nor are we a prescription fulfillment warehouse.
Teladoc Health is independent from healthcare providers who will be providing such telemedicine services to you through the Platform and is not responsible for such healthcare providers' acts, omissions or for any content of the communications made by them. Teladoc Health does not engage in the practice of medicine or provide any other health services.

Account & Service Control · Restriction or exception

Registration requires adult capacity and use for yourself or your child

By registering, users warrant that they are at least 18 and legally able and authorized to enter the agreement. They also warrant that access is for themselves or a child under 18 for whom they are the legal guardian. These are the account holder’s representations, rather than a ban on a guardian accessing services for a child.

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Supporting quotations

(i) you are at least eighteen (18) years of age, (ii) you have the legal ability and authority to enter into these Terms and Conditions with Teladoc Health
(x) you are accessing the Websites and Platforms for yourself or a child under the age of eighteen for whom you are the legal guardian.

Qualifications & exceptions

  • Access may be for a child under 18 only where the user is the legal guardian.

Cross-references

Also annotated in the same passage (3)

Account & Service Control · Procedure

Registration includes accuracy, lawful-use and noninterference promises

Users warrant that registration information is accurate and complete and promise immediate notification if information becomes inaccurate, incomplete, false or misleading. They also promise compliance with applicable laws and no interference with other users or Teladoc’s or its vendors’ security measures.

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Supporting quotations

(iii) the information you have provided to Teladoc Health in your registration is accurate and complete, (iv) you will comply with any and all laws applicable to your use of the Websites and Platforms, (v) you will not interfere with a third party's use and enjoyment of the Websites and Platforms, (vi) you will not interfere with or disrupt Teladoc Health's or its vendors' security measures, (vii) if any information you provide to Teladoc Health becomes inaccurate, incomplete or otherwise false or misleading, you will immediately notify Teladoc Health
Also annotated in the same passage (4)

Charges & Financial Obligations · Context

Users acknowledge services are not insured under provincial plans

Registration includes acknowledgment that healthcare services accessed through the platforms are not “insured services” under any provincial health plans. The clause uses provincial-plan terminology; it does not establish the coverage position under other insurance arrangements.

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Supporting quotations

(viii) you acknowledge that access to the healthcare services provided through the Platforms are not "insured services" under any provincial health plans

Qualifications & exceptions

  • The acknowledgment specifically refers to provincial health plans.
Also annotated in the same passage (4)

Charges & Financial Obligations · Restriction or exception

Paying fees does not buy a promise of healthcare availability

Users acknowledge that fees paid by them or another person on their behalf are not exchanged for any undertaking by Teladoc or its representatives that healthcare services will be available to them.

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Supporting quotations

(ix) you acknowledge that any fees paid by you or by any other persons on your behalf are not provided in exchange for any undertaking by Teladoc Health or its representatives that such healthcare services will be made available to you
Also annotated in the same passage (4)

Account & Service Control · Permission or license

Teladoc can end access for any reason without notice

Violation of the terms terminates the ability to use the websites or platforms. Teladoc also reserves discretion to terminate any or all access for any reason without prior notice, in addition to other legal remedies, and disclaims liability to the user or third parties for termination or discontinuance.

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Supporting quotations

If you violate these Terms and Conditions, your ability to use the Websites and/or Platforms will be terminated. Teladoc Health may, in its sole discretion, terminate your access to the Websites and/or Platforms, or any portion thereof, for any reason whatsoever without prior notice.
These actions are in addition to any other right or remedy Teladoc Health may have available at law. Further, Teladoc Health shall not be liable to you or any third party for any such termination or discontinuance.
Also annotated in the same passage (3)

Account & Service Control · User right or choice

You can terminate by stopping access and use

Users may terminate these terms by ceasing access to and use of the websites and platforms. Any termination requires them to stop using those services immediately.

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Supporting quotations

You may terminate these Terms and Conditions by ceasing to access and use the Websites and Platforms. Upon any termination of these Terms and Conditions you must immediately cease use of the Websites and Platforms.
Also annotated in the same passage (3)

Legal Rights & Agreement Rules · Restriction or exception

Specified terms continue after termination where law permits

The disclaimers, liability limits, termination provisions and the user’s warranties and indemnities survive termination to the extent applicable law permits. Stopping use does not itself remove those continuing provisions.

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Supporting quotations

To the extent permitted by applicable law, the disclaimers, limitations on liability, termination and your warranties and indemnities shall survive any termination of these Terms and Conditions.

Qualifications & exceptions

  • Survival is limited by applicable law.

Cross-references

Also annotated in the same passage (2)

Content & IP Rights · Restriction or exception

Harmful content and unsolicited promotions are prohibited

In using the websites and platforms, users must not transmit unlawful, infringing, harmful, harassing, defamatory, threatening, hateful or otherwise objectionable material, material capable of harming or delaying the services or computers, or unsolicited advertising, solicitations or promotions.

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Supporting quotations

In using the Websites and Platforms, you agree not to:
Send or otherwise transmit to or through the Websites and Platforms any unlawful, infringing, harmful, harassing, defamatory, threatening, hateful or otherwise objectionable material of any kind, any material that can cause harm or delay to the Websites and Platforms or computers of any kind, and any unsolicited advertising, solicitation or promotional materials;

Account & Service Control · Restriction or exception

Do not misrepresent your identity or affiliation

The prohibited-use list bars misrepresenting identity or affiliation in any way.

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Supporting quotations

Misrepresent your identity or affiliation in any way;

Data Access & Collection · Restriction or exception

Do not inhibit users, collect their information or disclose obtained personal information

Users must not restrict anyone’s use of the websites and platforms, disclose personal information obtained from them, or collect information about their users. Personal information is defined broadly as information about an identifiable individual, including health information; this restriction governs user conduct rather than describing Teladoc’s collection practices.

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Supporting quotations

Restrict or inhibit any person from using the Websites and Platforms, disclose personal information obtained from the Websites and Platforms or collect information about users of the Websites and Platforms;
"personal information" means any information about an identifiable individual

Qualifications & exceptions

  • The disclosure prohibition concerns personal information obtained from the websites and platforms.

Cross-references

Also annotated in the same passage (2)

Content & IP Rights · Restriction or exception

Reverse engineering and attempted decompilation are barred

Users must not reverse engineer, disassemble or decompile any section or technology on the websites and platforms, or attempt those actions.

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Supporting quotations

Reverse engineer, disassemble or decompile any section or technology on the Websites and Platforms, or attempt to do any of the foregoing;

Security & Safeguards · Restriction or exception

Unauthorized access to accounts, information and connected systems is prohibited

Users must not gain unauthorized access to the websites and platforms, other users’ accounts or information, or computers and websites connected or linked to the services.

Details not recorded for this card

Supporting quotations

Gain unauthorized access to the Websites and Platforms, to other users' accounts, names, personally identifiable information or other information, or to other computers or websites connected or linked to the Websites and Platforms;

Security & Safeguards · Restriction or exception

Automated access must not exceed a human browser request rate

The automated-system prohibition covers robots, spiders and offline readers when they send more server requests in a period than a person could reasonably produce using a conventional browser. It does not state a blanket ban on every automated request.

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Supporting quotations

Launch or use any automated system, including without limitation, "robots," "spiders," or "offline readers," that access the Websites and Platforms in a manner that sends more request messages to our servers in a given period of time than a human can reasonably produce in the same period by using a conventional web browser;

Qualifications & exceptions

  • The stated threshold compares requests during the same period with reasonable human browser use.

Security & Safeguards · Restriction or exception

Chain letters, spam, phishing and marketing messages are barred

Users must not transmit chain letters, unsolicited messages, spam or phishing messages, or messages marketing or advertising goods and services through the websites and platforms.

Details not recorded for this card

Supporting quotations

Send or otherwise transmit to or through the Websites and Platforms chain letters, unsolicited messages, so-called "spamming" or "phishing" messages, or messages marketing or advertising goods and services;

Security & Safeguards · Restriction or exception

Do not distribute code that could damage or hijack equipment

The terms prohibit posting or transmitting viruses, worms, spyware or other code, files or programs that may damage or hijack hardware, software or telecommunications equipment, including code intended to do so.

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Supporting quotations

Post, transmit or otherwise make available any virus, worm, spyware or any other computer code, file or program that may or is intended to damage or hijack the operation of any hardware, software or telecommunications equipment;

Legal Rights & Agreement Rules · Restriction or exception

Use must comply with applicable laws and regulations

The prohibited-use list forbids violating applicable laws or regulations in any way.

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Supporting quotations

Violate any applicable laws or regulations in any way;

Content & IP Rights · Restriction or exception

Users must not alter content or services

The terms prohibit altering or modifying any part of the content or services offered on or through the websites and platforms.

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Supporting quotations

Alter or modify any part of the content or services offered on or through the Websites and Platforms;

Security & Safeguards · Restriction or exception

Do not let another person use your platform login

Users must not let anyone else use the platforms with their registration or login information. The access section separately requires safeguarding login information and prohibits disclosure to anyone.

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Supporting quotations

Allow any other person to use the Platforms with your registration or login information;
You must safeguard your login information that you use to access the Platforms and you must not disclose this information to anyone.

Cross-references

Also annotated in the same passage (1)

Security & Safeguards · Restriction or exception

Breaching or circumventing authentication or security is prohibited

Users must not breach or otherwise circumvent Teladoc’s security or authentication measures.

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Supporting quotations

Breach or otherwise circumvent Teladoc Health's security or authentication measures; and

Legal Rights & Agreement Rules · Restriction or exception

Do not help or permit others to carry out prohibited activities

The prohibited-use list also bars assisting or permitting any person to engage in the listed activities, extending the restrictions beyond actions personally performed by the user.

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Supporting quotations

Assist or permit any persons in engaging in any of the activities described above.

Qualifications & exceptions

  • This applies to the activities listed in the prohibited-use section.

Content & IP Rights · Restriction or exception

Teladoc retains ownership and intellectual property in the services

Teladoc claims sole ownership of the websites, platforms and related materials and documentation, including their intellectual property rights. No ownership transfers to the user; ungranted rights are reserved, and users must not change or delete copyright or proprietary notices on downloaded materials.

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Supporting quotations

Teladoc Health is the sole and exclusive owner of the Websites and Platforms, including any and all copyright, patent, trademark, trade secret and other ownership and intellectual property rights, in and to the Websites and Platforms and any related materials and documentation.
No title or ownership of the Websites and Platforms or any portion thereof is transferred to you hereunder. Teladoc Health reserves all rights not expressly granted hereunder. You agree not to change or delete any copyright or proprietary notice related to materials downloaded from the Websites and/or Platforms.

Content & IP Rights · Permission or license

Feedback carries a perpetual, irrevocable license for Teladoc

Providing input, comments or suggestions about the websites, platforms or Teladoc services gives Teladoc a worldwide, perpetual, irrevocable, royalty-free and transferable license to use it. The rights include reproducing, displaying, performing, distributing, publishing, modifying and editing feedback for unrestricted commercial or noncommercial purposes in Teladoc’s discretion, without obligation to the user. This is a feedback license, not a stated license over every kind of user information.

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Supporting quotations

You may provide input, comments or suggestions regarding the Websites and Platforms or Teladoc Health Services ("Feedback").
You acknowledge and agree that Teladoc Health may use any Feedback without any obligation to you and you hereby grant Teladoc Health a worldwide, perpetual, irrevocable, royalty-free, transferable license to reproduce, display, perform, distribute, publish, modify, edit or otherwise use such Feedback as Teladoc Health may deem appropriate, without restriction, for any and all commercial and/or non-commercial purposes, in its sole discretion.

Qualifications & exceptions

  • The license concerns input, comments or suggestions about the websites, platforms or Teladoc services.

Legal Rights & Agreement Rules · Restriction or exception

Third-party sites have their own terms and are used at your risk

Links are provided for convenience and do not imply endorsement, sponsorship or affiliation. Teladoc says linked sites are outside its control, disclaims responsibility for their content including medical or treatment information, and places use at the user’s risk under those sites’ own terms. These terms do not apply to other websites.

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Supporting quotations

Links are provided as a convenience only, and a link does not imply that Teladoc Health endorses, sponsors, or is affiliated with the linked site.
Your use of third-party websites is at your own risk and subject to the terms and conditions of use for such sites; these Terms do not apply to other websites. Teladoc Health disclaims any and all liability for any information, including but without limitation, any medical and health treatment information set forth on linked sites.

Qualifications & exceptions

  • The third-party sites’ own terms are not supplied here.

Legal Rights & Agreement Rules · Restriction or exception

Third-party mentions and views are not Teladoc endorsements

Mentioning a third-party product, event, service or other offering does not imply Teladoc endorses or recommends it. Third-party views on the websites and platforms belong solely to their authors; Teladoc assumes no responsibility for the accuracy or truth of those statements.

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Supporting quotations

Reference to any product, recording, event, process, publication, service, or offering of any third party by name, trade name, trademark, service mark, company name or otherwise does not constitute or imply the endorsement or recommendation of such by Teladoc Health.
Any views expressed by third parties on the Websites and Platforms are solely the views of such third party and Teladoc Health assumes no responsibility for the accuracy or veracity of any statement made by such third party.

Legal Rights & Agreement Rules · Procedure

Users undertake defense and indemnity for broadly described claims

Users agree to defend, indemnify and hold harmless Teladoc and the listed related parties, including officers, employees, affiliates, contractors, agents, licensors and suppliers. This covers claims and losses, settlements and reasonable attorney and accounting fees resulting or alleged to result directly or indirectly from violations, access or use, and the stated information/data disclosure and use contemplated by the agreement. The final trigger is awkwardly worded; the card does not infer a more specific duty from it. The user’s indemnities survive termination to the extent permitted by law.

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Supporting quotations

You agree to defend, indemnify and hold Teladoc Health, its officers, directors, employees, shareholders, affiliates, third-party contractors, agents, licensors and suppliers (each a Teladoc Party and collectively Teladoc Parties), harmless from and against any claims, actions or demands, losses, liabilities, damages, costs, expenses and settlements (including without limitation reasonable attorney and accounting fees), resulting from or alleged to result from, directly or indirectly, your (a) violation of these Terms and Conditions; (b) access to or use of the Platform and Websites; and (c) provision of other disclosure to Teladoc Health of any other information or data and the use of same by Teladoc Health or other Teladoc Party as contemplated hereunder.
To the extent permitted by applicable law, the disclaimers, limitations on liability, termination and your warranties and indemnities shall survive any termination of these Terms and Conditions.

Qualifications & exceptions

  • Claims need only be alleged to result from the specified triggers.
  • Survival after termination is subject to applicable law.

Not stated here

  • The phrase “provision of other disclosure” does not clearly specify a distinct type of disclosure.

Cross-references

Also annotated in the same passage (2)

Legal Rights & Agreement Rules · Restriction or exception

Teladoc disclaims direct and other damages connected to the services

The terms broadly disclaim Teladoc’s liability for direct, indirect, special, punitive, incidental, exemplary and consequential damages, including loss of use, profits, litigation or other monetary loss connected with the websites, platforms, or provision or nonavailability of products, goods or services. The wording applies across contract, negligence, product-liability and other theories, even if Teladoc was advised damages were possible. This describes the contractual claim, without deciding enforceability.

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Supporting quotations

IN NO EVENT SHALL TELADOC HEALTH BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, OR ANY DAMAGES WHATSOEVER RESULTING FROM ANY LOSS OF USE, LOSS OF PROFITS, LITIGATION, OR ANY OTHER PECUNIARY LOSS, WHETHER BASED ON BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY, OR OTHERWISE, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE WEBSITES OR PLATFORMS OR THE PROVISION OF OR FAILURE TO MAKE AVAILABLE ANY SUCH PRODUCTS, GOODS, OR SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Cross-references

Legal Rights & Agreement Rules · Restriction or exception

Teladoc excludes liability for failures beyond its reasonable control

Teladoc disclaims liability for failing to perform obligations where the failure results from a cause beyond its reasonable control, including mechanical, electronic or communications failure or degradation.

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Supporting quotations

Teladoc Health shall not be liable for any failure to perform its obligations hereunder where the failure results from any cause beyond Teladoc Health's reasonable control, including, without limitation, mechanical, electronic, or communications failure or degradation.

Qualifications & exceptions

  • The failure must result from a cause beyond Teladoc’s reasonable control.

Legal Rights & Agreement Rules · Context

Users agree the liability limits are fair and reasonable

The agreement characterizes the liability limits as an informed, voluntary and material allocation of risk, and asks users to agree those limits are fair and reasonable in the circumstances. This reports the required acknowledgment rather than endorsing that assessment.

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Supporting quotations

The terms of these Terms and Conditions that limit liability reflect an informed voluntary allocation of risk; such allocation represents a material part of these Terms and Conditions. You agree that the limitations of liabilities set out in these Terms and Conditions are fair and reasonable in the circumstances.

Legal Rights & Agreement Rules · Restriction or exception

The websites and platforms come as is, subject to applicable warranty law

The services are offered “as is” and “as available” without express or implied warranties. Teladoc disclaims representations, warranties and conditions, including merchantability and fitness for a purpose, to the fullest extent law permits. It does not promise uninterrupted or error-free operation, correction of defects, or freedom from viruses or harmful components. The terms expressly recognize that law may prohibit excluding implied warranties, so the exclusion may not apply to a user.

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Supporting quotations

The Websites and Platforms are provided on an "as is" and "as available" basis and without warranties of any kind, either express or implied.
To the fullest extent permissible pursuant to applicable law, Teladoc Health disclaims all representations, warranties, and conditions, express or implied, including, but not limited to, implied condition or warranties of merchantability and fitness for a particular purpose.
Teladoc Health does not warrant that the Websites and Platforms will be uninterrupted or error-free, that defects will be corrected or that the Websites and Platforms or the server that makes it available are free of viruses or other harmful components.
Applicable law may not allow the exclusion of implied warranties, so the above exclusion may not apply to you.

Qualifications & exceptions

  • Applicable law may prevent the implied-warranty exclusion from applying.
Also annotated in the same passage (1)

Legal Rights & Agreement Rules · Restriction or exception

Content quality and successful data transmission are not guaranteed

Teladoc makes no guarantees and disclaims implied assurances of posted content’s accuracy, relevance, timeliness, completeness or suitability for a purpose. It also disclaims liability for delay, failure, interruption or corruption of transmitted data or information connected with website or platform use. The separate legal caveat says implied-warranty exclusions may not apply where applicable law disallows them.

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Supporting quotations

Teladoc Health makes no guarantees, and disclaims any implied warranty or representation about its accuracy, relevance, timeliness, completeness, or appropriateness of any content posted on the Website and Platforms for a particular purpose. Teladoc Heath assumes no liability arising from or relating to the delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of the Websites and/or Platforms.
Applicable law may not allow the exclusion of implied warranties, so the above exclusion may not apply to you.

Qualifications & exceptions

  • Implied-warranty exclusions are subject to the stated applicable-law caveat.
Also annotated in the same passage (1)

Account & Service Control · Restriction or exception

Under-13s are told not to use the sites; account holders must be adults

The children section says the websites and platforms are not intended for under-13s and tells them not to use or access them. It states that use affirms being over 13. Separately, registration requires the account holder to be at least 18 and accessing for themselves or a child under 18 for whom they are legal guardian. The over-13 statement does not remove those registration requirements. The source does not explain its treatment of a person exactly 13 or how the direct-use language interacts with guardian access for younger children.

Details not recorded for this card

Supporting quotations

The Websites and Platforms are not intended for children under the age of 13. If you are under 13 years of age, please do not use or access the Websites or Platforms at any time or in any manner. By using the Websites or Platforms, you affirm that you are over the age of 13.
(i) you are at least eighteen (18) years of age
(x) you are accessing the Websites and Platforms for yourself or a child under the age of eighteen for whom you are the legal guardian.

Qualifications & exceptions

  • Registration has a separate minimum age of 18.
  • A legal guardian may access for a child under 18.

Not stated here

  • Exactly age 13 is not clearly addressed by “under 13” and “over the age of 13”.
  • The text does not explain the interaction between under-13 direct access and guardian access.

Cross-references

Also annotated in the same passage (4)

Data Access & Collection · Company commitment

Teladoc says it does not seek under-13 data without parental consent

Teladoc says it does not seek to gather personal information from or about under-13s through the websites or platforms without a parent’s or guardian’s consent. Personal information means information about an identifiable individual; this statement permits a consent-based distinction rather than promising never to handle children’s data.

Details not recorded for this card

Supporting quotations

Teladoc Health does not seek through the Websites or Platforms to gather personal information from or about persons under the age of 13 without the consent of a parent or guardian.
"personal information" means any information about an identifiable individual

Qualifications & exceptions

  • This concerns gathering through the websites and platforms without parental or guardian consent.
Also annotated in the same passage (4)

Legal Rights & Agreement Rules · Procedure

Delaware law and exclusive Delaware state-court jurisdiction are specified

The terms choose Delaware law. Both parties irrevocably submit disputes and matters arising under the agreement to the exclusive jurisdiction of the courts of the State of Delaware and waive lack-of-personal-jurisdiction defenses there. The United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.

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Supporting quotations

These Terms and Conditions are governed by the laws of Delaware. The parties irrevocably submit to the exclusive jurisdiction of the courts of the State of Delaware in respect of all matters and disputes arising hereunder, and waive any defense of lack of personal jurisdiction in that jurisdiction.
These Terms and Conditions are not governed by the United Nations Convention on Contracts for the International Sale of Goods, the application of which is hereby expressly excluded.

Qualifications & exceptions

  • The forum clause concerns matters and disputes arising under these terms.
Also annotated in the same passage (1)

Legal Rights & Agreement Rules · Restriction or exception

An invalid provision does not invalidate the remaining terms

If a court with competent jurisdiction finds a provision invalid, the agreement says the remaining provisions retain full force and effect.

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Supporting quotations

If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect.

Qualifications & exceptions

  • A court with competent jurisdiction must find the provision invalid.
Also annotated in the same passage (1)

Use & Processing · Company commitment

Personal information includes identifying and health information

The definition covers information about an identifiable individual, including name, email and mailing address, gender, birth date, personal or protected health information, electronically supplied data and other identifying information. Teladoc says it will use personal information solely under these terms and its Web and Mobile Privacy Policy, or as otherwise agreed with the user in writing. The separate policy’s detailed rules are not supplied.

Details not recorded for this card

Supporting quotations

"personal information" means any information about an identifiable individual, such as your name, email address, mailing address, gender, date of birth, any personal or protected health information, or, any data about you that you elect to provide electronically through the Websites and Platforms and any other information that identifies who you are.
Personal Information will be used by Teladoc Health solely in accordance with these Terms and Conditions, and Teladoc Health's Web and Mobile Privacy Policy (or as otherwise agreed upon between you and Teladoc Health in writing).

Qualifications & exceptions

  • Use may also follow a separate written agreement between the user and Teladoc.

Not stated here

  • The Web and Mobile Privacy Policy’s detailed data-use terms are outside this source.

Cross-references

Also annotated in the same passage (2)

Data Access & Collection · Permission or license

Teladoc may monitor usage and use cookies, logs and browsing data

Users agree Teladoc may monitor and review website and platform use from time to time, and use cookies, log files and browsing data in accordance with its Cookie Policy. That policy is not included here, so specific purposes, durations and cookie controls cannot be determined from this clause.

Details not recorded for this card

Supporting quotations

You agree that Teladoc Health has the right to monitor and review your use of the Websites and Platforms from time to time, and to use "cookies", "log files" and your "browsing data" in accordance with the Cookie Policy.

Qualifications & exceptions

  • Use of cookies, log files and browsing data is tied to the Cookie Policy.

Not stated here

  • The Cookie Policy’s specific purposes, durations and controls are not supplied.

Legal Rights & Agreement Rules · Procedure

Delay in enforcement does not waive Teladoc’s rights

Teladoc’s delay or omission in exercising a right or objecting to a user’s failure to perform does not impair its rights or waive succeeding breaches or other promises. Any waiver by Teladoc must be written and signed by an authorized representative.

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Supporting quotations

No delay or omission by Teladoc Health to exercise any right or power it has under these Terms and Conditions or to object to the failure of any covenant of you to be performed in a timely and complete manner, shall impair any such right or power or be construed as a waiver of any succeeding breach or any other covenant. Any waivers by Teladoc Health must be in writing and signed by an authorized representative of Teladoc Health.

Legal Rights & Agreement Rules · Restriction or exception

These terms replace prior agreements on the same subject matter

The terms say they constitute the entire agreement on access to and use of the websites and platforms and their subject matter, replacing prior or contemporaneous agreements, negotiations, representations and proposals, oral or written. The source separately makes use acceptance of the Web and Mobile Privacy Policy and allows written agreements about personal-information use; this clause does not supply those separate texts or a general conflict-priority rule.

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Supporting quotations

These Terms and Conditions constitute the entire agreement between you and Teladoc Health as it relates to the access to, and use of, the Platform and Websites and the subject matter of these Terms and Conditions and supersede all prior or contemporaneous agreements, negotiations, representations and proposals, written or oral between Teladoc Health and you.
Use of any of the Websites or Platforms constitutes your acceptance of these Terms and Conditions and the Web and Mobile Privacy Policy.
Personal Information will be used by Teladoc Health solely in accordance with these Terms and Conditions, and Teladoc Health's Web and Mobile Privacy Policy (or as otherwise agreed upon between you and Teladoc Health in writing).

Qualifications & exceptions

  • Replacement is tied to the terms’ stated subject matter.

Not stated here

  • A general priority rule for conflicts with the separate privacy policy is not supplied.
Also annotated in the same passage (4)

Legal Rights & Agreement Rules · Procedure

Electronic terms and incorporated documents are treated as signed writings

The agreement declares this electronic document and electronic documents referred to or incorporated into it to satisfy writing requirements and be enforceable as signed agreements. It also says printed terms and electronic notices may be admitted in related judicial or administrative proceedings on the same basis and conditions as originally printed business records. This reports the agreement’s stated treatment rather than deciding legal enforceability.

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Supporting quotations

This electronic document, and all other electronic documents referred to or incorporated herein, will be: (a) deemed for all purposes to be a "writing" or "in writing", and to comply with all statutory, contractual, and other legal requirements for a writing; and (b) legally enforceable as a signed agreement.
A printed version of these Terms and Conditions and any notice given in electronic form shall be admissible in judicial proceedings or administrative proceedings based upon or relating to these Terms and Conditions to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

Qualifications & exceptions

  • The evidence clause concerns proceedings based on or relating to these terms.

Legal Rights & Agreement Rules · Restriction or exception

Users need prior written consent to transfer these terms

The terms are personal to the user. Users may not assign, transfer or sublicense them without Teladoc’s prior written consent. Teladoc may assign, transfer or delegate its own rights and obligations without the user’s consent.

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Supporting quotations

These Terms and Conditions are personal to you, and are not assignable, transferable, or sublicensable by you except with Teladoc Health's prior written consent. Teladoc Health may assign, transfer, or delegate any of its rights and obligations hereunder without your consent.

Qualifications & exceptions

  • Teladoc’s prior written consent is an exception to the restriction on user transfers.

Legal Rights & Agreement Rules · Restriction or exception

English governs, with a French-language legal exception in the French sentence

The English sentence makes English the terms’ language and waives reliance on other languages or translations. The accompanying French sentence expresses a choice of English for the terms and related documents, except documents for which law requires exclusive use of French. That express exception qualifies the language choice.

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Supporting quotations

English shall be the language of these Terms and the parties waive any right to use and rely upon any other language or translations*. Il est la volonté expresse des parties que les présentes Conditions d'utilisation et tous les documents qui s'y rapportent soient rédigés en langue anglaise, exception faite des documents pour lesquels la loi exige l'usage exclusif du français.*

Qualifications & exceptions

  • The French sentence excepts documents for which law requires exclusive use of French.

Legal Rights & Agreement Rules · Procedure

Questions and notices can be directed to the Teladoc Privacy Officer

For questions, notices or communications under these terms, the document lists Teladoc Health, Inc., Teladoc Privacy Officer, 2 Manhattanville Road, Suite 203, Purchase, NY 10577; telephone 617-226-3675; and privacy@teladochealth.com. These are the details in the saved version.

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Supporting quotations

If you have any questions about the Terms and Conditions, or need to provide notice to, or communicate with, Teladoc Health under the Terms and Conditions, please contact Teladoc Health using the following contact details:
Teladoc Health, Inc. Teladoc Privacy Officer 2 Manhattanville Road, Suite 203 Purchase, NY 10577 617-226-3675
privacy@teladochealth.com

Legal Rights & Agreement Rules · Procedure

Posted notices count even if you do not access them

Teladoc may communicate or give notices on the websites or platforms, and users agree they count as notice whether or not actually accessed. For amended terms, the separate change clause still provides for material-change website notices, effective-date updates and platform acknowledgment before continued use.

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Supporting quotations

Teladoc Health may provide notices or communications to you on the Websites and/or Platforms and you agree that such notices shall constitute notice to you whether or not you actually access the notice.
Should these Terms and Conditions change materially, Teladoc Health will update the Effective Date noted above and post a notice regarding the updated Terms and Conditions on the Websites.
The amended Terms and Conditions will also appear when the Platforms are accessed by you and you will need to acknowledge your agreement to the amended Terms and Conditions prior to being able to continue to use the Platforms.

Qualifications & exceptions

  • The separate amendment clause requires platform acknowledgment before continued use.

Cross-references

  • qualified by (model-proposed): Teladoc may revise the terms without advance notice — General posted notices count without access, while amended platform terms separately require acknowledgment and material changes trigger date updates and website notices.
Also annotated in the same passage (1)