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Legal Rights & Agreement Rules · Context
The assigned Terms state an effective date of February 1, 2026. A previous version is linked separately; its terms are not supplied here.
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Effective Date: February 1, 2026
Legal Rights & Agreement Rules · Context
The summary is a guide and does not replace or change the full Terms. If they differ, the full Terms control.
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This summary explains key parts of the Terms of Service. It is only a guide. It does not replace or change the full Terms.
If this summary and the full Terms are different, the full Terms control.
Legal Rights & Agreement Rules · Procedure
Accessing or using a Teladoc Service binds the individual user to this Agreement. Teladoc includes Teladoc Health, Inc. and the affiliates or subsidiaries providing and supporting the service. The defined services are those you enrolled in or scheduled a consultation through.
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By accessing or using any of the Teladoc Services, You agree to be bound by this Agreement, which is a legally enforceable agreement between Teladoc and You, an individual (“You”).
Throughout the Agreement, “Teladoc Services” refers to the specific Teladoc Service that You have enrolled in or have scheduled a consultation through.
Legal Rights & Agreement Rules · Context
These Terms supplement rather than replace other documentation you may have to agree to for the services you enroll in. Those additional documents are not supplied by this source.
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This Agreement is in addition to, and not in lieu of, any additional documentation you may be required to agree to as part of the Teladoc Services
Account & Service Control · Context
The listed services include telehealth care (24/7 Care, mental health therapy and psychiatry, dermatology, nutrition and Primary 360), chronic-condition programs, Digital Behavioral Health (formerly MyStrength), and Expert Medical Services. The chronic-condition, Digital Behavioral Health and Expert Medical Services are informational Non-Advice Programs; they do not provide diagnosis or treatment or create a doctor-patient relationship.
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a) Telehealth Services (including 24/7 Care, Mental Health Therapy and Psychiatry, Dermatology, Nutrition, and Primary 360)
b) The Chronic Condition Management Programs (previously referred to as “Livongo Programs” described below:
c) Digital Behavioral Health (“Digital Behavioral Health Programs” – previously referred to as “MyStrength Programs”)
d) Expert Medical Services.
Although they are health-related services, the Chronic Condition Management Programs, Digital Behavioral Health Programs and Expert Medical Services (“Non-Advice Programs”) do not offer medical advice, diagnosis or treatment and do not create a doctor-patient relationship between you and Teladoc.
Account & Service Control · Restriction or exception
The chronic-condition programs include diabetes management and prevention, hypertension, cardiometabolic health, weight management, heart failure and other chronic-condition programs offered by Teladoc. You must meet certain eligibility requirements to enroll; this section does not specify them.
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Diabetes Management
Diabetes Prevention
Hypertension Management
Cardiometabolic Health
Weight Management
Heart Failure Program
Other Chronic Condition Management Programs offered by Teladoc
You must meet certain eligibility requirements to be enrolled in the Chronic Condition Management Programs.
Account & Service Control · Company practice
Teladoc says depicted or described service features and specifications can change at any time without notice. It calls the physical equipment and supplies provided for a service “Equipment & Supplies.” The later rights section separately promises advance discontinuation notice when required by a Plan or applicable law.
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Features and specifications of the Teladoc Services described or depicted herein are subject to change at any time without notice.
The physical equipment and supplies provided for any Teladoc Services shall be collectively, the “Equipment & Supplies.”
if and when required by applicable terms of a Plan or by applicable law, to be notified by Teladoc in advance when the Teladoc Service will be discontinued and the reason why;
Legal Rights & Agreement Rules · Restriction or exception
Chronic Condition Management, Digital Behavioral Health and Expert Medical Services provide information, not medical advice, diagnosis or treatment, and do not create a doctor-patient relationship. Their content cannot cover every use, precaution, interaction or adverse effect. Coaches and Guides are not licensed mental health professionals. Consult your own qualified provider about conditions or treatment changes and do not delay professional advice because of these programs.
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Although they are health-related services, the Chronic Condition Management Programs, Digital Behavioral Health Programs and Expert Medical Services (“Non-Advice Programs”) do not offer medical advice, diagnosis or treatment and do not create a doctor-patient relationship between you and Teladoc.
Any services provided or content accessed within the Non- Advice Programs are for informational purposes only and are not intended to and cannot cover all possible uses, directions, precautions, drug interactions, or adverse effects.
Coaches and Guides are not licensed mental health professionals.
Please consult Your doctor or other qualified health care provider if You have any questions about a medical condition, or before taking any drug, changing Your diet, or commencing or discontinuing any course of treatment.
Do not ignore or delay obtaining professional medical advice because of information accessed through the Non-Advice Programs.
Legal Rights & Agreement Rules · Procedure
The Non-Advice Programs should not be used for medical emergencies or diagnosis or treatment. The Terms instruct users to call 911 or their doctor for all medical emergencies.
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The Non-Advice Programs should not be used during a medical emergency or for the diagnosis or treatment of any medical condition.
Call 911 or Your doctor for all medical emergencies.
Data Access & Collection · Restriction or exception
At registration and whenever you use the services, you must provide accurate and complete information, including up-to-date medical history yourself or through your other providers. You must supply true and complete email, mailing address, phone and other account information and promptly update changes.
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You must provide accurate and complete information when You register for, and any time You use, the Teladoc Services.
You must also provide, or cause Your other healthcare providers to provide, Your up-to-date, accurate and complete medical history and information.
It is Your responsibility to also provide Us with a true, accurate, and complete e-mail address, physical mailing address, phone number and other information related to Your account(s), and to maintain and update promptly any changes in this information.
Security & Safeguards · Restriction or exception
You must keep your password, third-party login credentials and account confidential and secure, and are responsible for activity under them. Immediately report unauthorized use or a suspected security breach and sign out at the end of each session. Teladoc disclaims loss or damage arising from your failure to comply with the Agreement.
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You are responsible for maintaining the confidentiality and security of Your password, third-party login credentials, and account, and You are fully responsible for all activities that occur under Your password, third-party login credentials, or account.
You agree to (a) immediately notify Teladoc of any unauthorized use of Your password, third-party login credentials, or account or any other suspected breach of security, and (b) ensure that You exit from Your account at the end of each session.
Teladoc shall not be liable for any loss or damage arising from Your failure to comply with this Agreement.
Security & Safeguards · Restriction or exception
You may not share or facilitate another person’s use of your credentials, use them to cache services for people who have not registered, or disrupt service operations with or without credentials. The separate right to appoint someone to speak and make membership decisions on your behalf does not state an exception allowing password sharing.
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The following actions are expressly prohibited:
Sharing, disclosing, permitting access to or otherwise facilitating the use by any other person of Your username and password or third-party login credentials;
Using Your username and password or third-party login credentials to cache the Teladoc Services in such a manner as to be accessible by persons who have not registered with Teladoc; or
Interfering with or disrupting the proper operation of the Teladoc Services, with or without the use of Your username, password, and/or third-party login credentials.
to appoint a designee, if You so desire, to speak on Your behalf and to make decisions on Your behalf as it pertains to Your Membership or participation with Teladoc Services;
Security & Safeguards · Procedure
For a forgotten username or password, Teladoc sends the username or a temporary password to your provided email. People using that email may gain account access if they can answer your security questions. Apple, Google or other third-party login credentials must instead be managed through that provider.
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If You have forgotten Your username or password, We will use an email address provided by You to send Your username or temporary password.
If You registered using a third-party login (such as Apple or Google sign-in), You must manage Your credentials through that provider.
You understand that others using the same email address will be able to gain access to Your account information if they are able to provide the correct answers to Your security questions.
Account & Service Control · Restriction or exception
Use of the services and accessed content must comply with applicable laws, including data and software export laws. You must be of the legal age of majority or otherwise legally authorized to contract in your jurisdiction or state of residence; otherwise your parent or legal guardian must consent.
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Your use of the Teladoc Services and any content accessed through the Teladoc Services must comply with all applicable laws, regulations, and ordinances, including any laws regarding the export of data or software.
You must be an adult of the legal age of majority or otherwise authorized under the laws in your jurisdiction or state of residence to enter into binding contracts.
If You are under the legal age of majority and not otherwise authorized by the laws in your jurisdiction or state of residence, Your parent or legal guardian must consent.
Security & Safeguards · Restriction or exception
If you use mobile services to enter or maintain personal information, you are responsible for the device and credentials. An unattended, lost or stolen device may expose the information. Teladoc recommends enabling the best currently available security features to protect confidential health information.
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If You use mobile services to enter and maintain Your personal information, You understand that You are responsible for safeguarding and securing Your mobile device and the associated credentials (such as username and password or third-party login credentials).
If You leave Your mobile device unattended, or if it is lost or stolen, You understand that Your personal information may be accessible to others.
To protect Your confidential health information, it is good practice to enable the best currently-available security features of your mobile device.
Account & Service Control · Restriction or exception
You must not transmit unlawful, infringing, harmful, harassing, defamatory, threatening, hateful or otherwise objectionable material, material that harms or delays services or computers, or unsolicited promotions. Chain letters, spam, phishing and advertising messages are prohibited, as is misrepresenting your identity or affiliation.
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In using the Teladoc Services, You agree not to:
Send or otherwise transmit to or through the Teladoc Services any unlawful, infringing, harmful, harassing, defamatory, threatening, hateful or otherwise objectionable material of any kind, any material that can cause harm or delay to the Teladoc Services or computers of any kind, and any unsolicited advertising, solicitation or promotional materials;
Misrepresent Your identity or affiliation in any way;
Send or otherwise transmit to or through the Teladoc Services chain letters, unsolicited messages, so-called "spamming" or "phishing" messages, or messages marketing or advertising goods and services;
Security & Safeguards · Restriction or exception
The conduct rules prohibit restricting another person’s use, disclosing personal information obtained from the services, or collecting information about other users. Unauthorized access to accounts, names, identifiable or other information, or connected computers and websites is also prohibited.
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Restrict or inhibit any person from using the Teladoc Services, disclose personal information obtained from the Teladoc Services or collect information about other users of the Teladoc Services;
Gain unauthorized access to the Teladoc Services, to other users' accounts, names, personally identifiable information or other information, or to other computers or websites connected or linked to the Teladoc Services;
Security & Safeguards · Restriction or exception
You must not attempt reverse engineering, disassembly or decompilation of service technology, alter offered content or services, distribute code that may damage or hijack equipment, or bypass security or authentication measures. Allowing others to use your registration or login information is also barred.
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Reverse engineer, disassemble or decompile any section or technology of the Teladoc Services, or attempt to do any of the foregoing;
Post, transmit or otherwise make available any virus, worm, spyware or any other computer code, file or program that may or is intended to damage or hijack the operation of any hardware, software or telecommunications equipment;
Alter or modify any part of the content or services offered on or through the Teladoc Services;
Allow any other person to use the Teladoc Services with your registration or login information, including third-party login credentials;
Breach or otherwise circumvent Teladoc's security or authentication measures;
Account & Service Control · Restriction or exception
The conduct rules prohibit robots, spiders, offline readers and other automated systems that send more requests in a period than a human could reasonably send using a conventional web browser. This wording describes a rate-based restriction rather than an express ban on every automated request.
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Launch or use any automated system, including without limitation, "robots," "spiders," or "offline readers," that access the Teladoc Services in a manner that sends more request messages to our servers in a given period of time than a human can reasonably produce in the same period by using a conventional web browser;
Legal Rights & Agreement Rules · Restriction or exception
You agree not to violate applicable laws or regulations, or assist or permit people to engage in the preceding prohibited activities.
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Violate any applicable laws or regulations in any way;
Assist or permit any persons in engaging in any of the activities described above; or
Account & Service Control · Restriction or exception
Inappropriate conduct includes rudeness, hostility, threats or belligerence toward personnel, profane language directed at them, rude or inappropriately personal and hostile posts about personnel, and inaccurate information given to personnel or entered in your account. The separate grievance right protects complaints that are not abusive, threatening or harassing.
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Engage in Inappropriate Conduct, including, but not limited to:
Being rude, hostile, threatening or belligerent to Teladoc personnel;
Use of profane language toward or directed at Teladoc personnel;
Posting rude or inappropriately personal and hostile content about any Teladoc personnel,
Providing inaccurate information to any Teladoc personnel or within Your account
to voice grievances/complaints, via the contact information listed below, regarding treatment or care or lack of respect of property, or recommend changes in policy, personnel, or care/service without restraint, interference, coercion, discrimination, or reprisal and without fear of termination of a Teladoc Service, provided that such grievances/complaints are not abusive, threatening, or harassing;
Account & Service Control · Restriction or exception
The Terms identify multiple consultations on the same day for the same reason without a reason warranting a repeat visit as abuse, such as seeking a prescription refused as inappropriate at a first visit. They expressly say not to hesitate to obtain appropriate Teladoc, emergency or in-person care whenever necessary.
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Abuse Teladoc Services. This would include seeking multiple consultations within the same day for the same reason without any reason that would warrant a repeat visit, for example requesting multiple consultations to get a prescription that was not deemed appropriate during a first visit. Do not, however, hesitate to seek medical care or advice through the appropriate Teladoc Service or through emergency or other in-person care whenever necessary.
Account & Service Control · Company practice
If Teladoc decides in its sole discretion that you violated the Code or other reasonably implemented rules, it may limit, suspend or terminate access with or without warning. It promises appropriate steps for coordination or continuation of care and health and safety. The rights section separately requires advance discontinuation notice when a Plan or law requires it and protects non-abusive grievances.
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If, in Teladoc’s sole discretion, You have violated Teladoc’s Code of Conduct, or other rules reasonably implemented by Teladoc, then Teladoc may limit, suspend or terminate Your access to Teladoc Services with or without warning to You.
In the event Your access is limited, suspended or terminated, Teladoc will take all appropriate steps to ensure coordination or continuation of Your care and that Your health and safety is appropriately addressed with respect to whatever action Teladoc takes to limit, suspend or terminate Your access to Teladoc Services.
if and when required by applicable terms of a Plan or by applicable law, to be notified by Teladoc in advance when the Teladoc Service will be discontinued and the reason why;
Account & Service Control · Company practice
Teladoc reserves broad account-termination discretion, including suspected violations, unlawful use or harm to its or other users’ interests. It may limit, modify, suspend or end services generally, and suspend or terminate individual use for noncompliance or under its policies. Suspension or termination may delete information, files and content. Ending the services or your use also ends the Agreement, while provisions intended by nature to survive continue. For conduct enforcement, care-continuity safeguards apply; advance discontinuation notice applies when required by a Plan or law.
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Teladoc reserves the right to terminate accounts for any reason it deems appropriate including, but not limited to, a belief that Your conduct violates this Agreement or Your use of the Teladoc Services violates applicable laws or is harmful to the interests of Teladoc or any other users.
Teladoc also may place limits on, modify, suspend or terminate the Teladoc Services generally, and may suspend or terminate Your use of the Teladoc Services if You fail to comply with this Agreement or otherwise in accordance with Teladoc’s policies.
Suspension or termination Your access to the Teladoc Services may delete Your information, files, and other previously available content.
If Teladoc terminates the Teladoc Services or Your use of the Teladoc Services, this Agreement will also terminate, but Sections which by their nature are intended to survive, shall survive and continue to be effective after this Agreement is terminated.
In the event Your access is limited, suspended or terminated, Teladoc will take all appropriate steps to ensure coordination or continuation of Your care and that Your health and safety is appropriately addressed with respect to whatever action Teladoc takes to limit, suspend or terminate Your access to Teladoc Services.
if and when required by applicable terms of a Plan or by applicable law, to be notified by Teladoc in advance when the Teladoc Service will be discontinued and the reason why;
Use & Processing · Context
You may create, transmit or display only information you own or have the right to use. These Terms direct PHI collection, use, sharing, choices and rights to the Notice of Privacy Practices, and public-website privacy practices to the General Privacy Policy. Those linked documents are not supplied here, so this card does not infer their detailed rules.
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If You create, transmit, or display information while using the Teladoc Services, You may provide only information that You own or have the right to use.
The Teladoc Notice of Privacy Practices tells you what PHI we collect, how we may use or share it, and the choices and rights you have regarding your PHI.
If You interact with Teladoc’s public facing websites, information about our privacy practices on those websites can be found in Our
Data Access & Collection · Company practice
If you register or sign in through a provider such as Apple or Google, Teladoc receives limited identity information such as your name and email to create or access your account, but not your third-party password. The provider’s terms and privacy policy apply to that authentication service; those documents are not supplied.
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If You register for or sign in to the Teladoc Services using a third-party authentication provider (such as Apple or Google), we receive limited identity information from that provider — such as Your name and email address — to create or access Your account.
We do not receive Your third-party account password.
Your use of any third-party authentication service is subject to that provider’s terms and privacy policy.
Use & Processing · Permission or license
Teladoc and its affiliates, agents, partners and providers acting on its behalf may contact you about service use and healthcare or recommend treatment alternatives, benefits or services. Consent covers email, mail, texts, multimedia messages, push and in-app messages, manual or automated calls including prerecorded or artificial voices, and other reasonable means. Consent is not required to receive services; optional communications can be stopped by replying STOP. Notify Teladoc promptly if you stop using a provided number.
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Teladoc, and its affiliates, agents, partners, and service providers acting on its behalf, may contact You regarding your use of Teladoc Services.
You acknowledge and consent to receive both informational and marketing communications by, but not limited to, email, regular mail, manual or automated text message or SMS, MMS, push notification or in-app message, manual or automated telephone calls, including through the use of an automatic telephone dialing system, prerecorded or artificial voice messages, or other reasonable means now known or hereafter developed regarding Your healthcare or to recommend possible treatment alternatives or health-related benefits and services through the contact information You have provided, including Your wireless number.
Consent is not a condition of receiving Teladoc Services.
You agree to notify Teladoc promptly if You stop using a telephone number You provided.
For optional communications, You may opt out at any time by replying STOP.
Sharing & Disclosure · Company practice
Depending on your account’s Communication Preferences, recurring or ongoing messages may contain minimally necessary PHI. Teladoc disclaims liability for disclosure caused by incorrect or outdated contact details you supplied. Optional communications may be stopped at any time by replying STOP.
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Based on your communication preferences, messages may include minimally necessary PHI.
Message frequency is recurring/ongoing based on Your preferences as indicated under “Communication Preferences” in Your account.
Teladoc is not liable if your information is disclosed to someone else due to incorrect or outdated contact details you provided.
For optional communications, You may opt out at any time by replying STOP.
Security & Safeguards · User right or choice
Enabling push notifications can produce service-related alerts visible to people with access to your devices. You can manage them in device settings. The Terms link Apple’s iPhone and Android notification-setting guidance; this source does not supply those external instructions.
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If You enable push notifications on your device, you may receive alerts related to your use of the Services.
Please be aware that these push notifications may be visible to others who have access to your devices.
To protect your privacy, you can manage push notifications through your device’s settings.
iPhone Users: Refer to Apple’s support page on
Android Users: Refer to Android’s support page on
Security & Safeguards · Context
SMS and email may be unencrypted or insecure. People with access to your device, carrier systems or email account could access message information. The Terms treat use of these channels as acknowledgement and acceptance of these risks.
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SMS and email communications may not be secure or encrypted. Information in these messages could be accessed by others with access to your device, carrier systems, or email account. By using these communications channels, you acknowledge and accept these risks.
Data Access & Collection · Company practice
Teladoc may record inbound and outbound calls for quality monitoring and training. These Terms record your consent to calls being recorded but also let you request that a call not be recorded.
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Teladoc may record inbound and outbound calls for quality monitoring and training purposes.
You acknowledge and consent to the recording of phone calls between You and Teladoc.
You may request the call not be recorded.
Content & IP Rights · Permission or license
Teladoc owns the services and grants a nonexclusive, limited, revocable right to use the enrolled services for personal purposes during the paid subscription term while complying with the Agreement. Other purposes, including commercial co-branding, framing, linking or resale, require prior written consent.
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The Teladoc Services are owned by Teladoc Health, Inc.
We grant to You, for Your personal purposes only, a nonexclusive, limited and revocable right to access and use the Teladoc Services during the paid subscription term of the Teladoc Services in which are You enrolled, so long as You comply with the terms of this Agreement.
You agree not to use the Teladoc Services for any other purpose, including commercial purposes, such as co-branding, framing, linking, or reselling any portion of the Teladoc Services without Our prior written consent.
Content & IP Rights · Permission or license
Available materials may be accessed, downloaded or printed only for personal, noncommercial purposes within this Agreement’s allowed scope. Other uses need express written permission. Teladoc warns unauthorized words or images may violate intellectual-property, privacy, publicity or other laws; copyright in materials, including layout and format, belongs to Teladoc or licensed content providers.
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All materials available through the Teladoc Services may be accessed, downloaded, and/or printed for Your personal, noncommercial purpose and solely within the scope allowable by this Agreement.
No other use of these materials may be made without express written permission of Teladoc.
Any unauthorized use of the words or images from the Teladoc Services may violate copyright laws, trademark laws, the laws of privacy and publicity, and civil and criminal statutes.
The Teladoc Services include materials that are derived in whole or in part from materials that are copyrighted, including the format and layout of the Teladoc Services.
The copyrights are owned by Teladoc, or for licensed content, the content providers.
Content & IP Rights · Restriction or exception
Teladoc and third-party names, marks and logos cannot be used for advertising, publicity or to imply sponsorship or affiliation without express written permission from their owner. The services grant no implied trademark license. You must also follow other proprietary and copyright notices in the services.
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None of the names, trademarks, service marks and logos of Teladoc or third parties appearing within the Teladoc Services may be used in any advertising, publicity, or otherwise to indicate Teladoc’s or such third party’s sponsorship of or affiliation with any product or service without express written permission of Teladoc or such third party.
Nothing contained within the Teladoc Services should be construed as granting, by implication, estoppel, waiver or otherwise, any license or right of use to any trademark displayed on or through the Teladoc Services without the written permission of Teladoc Health or the third-party owner of the trademark, if any.
The Teladoc Services may contain other proprietary notices and copyright information, the terms of which must be observed and followed by You.
Content & IP Rights · Permission or license
If you give suggestions, ideas, feedback or recommendations, Teladoc says it may use, disclose, reproduce, license, distribute and exploit that Feedback as it sees fit without any obligation or restriction to you. This provision is about Feedback; it does not itself define all health or account information as Feedback.
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If You provide suggestions, ideas, feedback, or recommendations (“Feedback”) to Teladoc, We are free to use, disclose, reproduce, license, or otherwise distribute, and exploit the Feedback as Teladoc sees fit, without an obligation or restriction of any kind to You.
Charges & Financial Obligations · Company practice
Access may come through a health, insurance or other benefit Plan, or direct enrollment. Service and equipment costs depend on the applicable benefits and enrollment terms. Teladoc does not administer Plans or determine their benefits or cost shares. It reserves discretion to change costs at any time while complying with applicable Plan terms. You also have a stated right to information about covered and personal charges and billing methods.
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You may be provided access to Teladoc Services through your health plan, insurance carrier or other benefit plan (each of the foregoing, a “Plan”) or via direct enrollment with Teladoc.
Your costs to use the Teladoc Services and/or to purchase Equipment and Supplies will depend on various factors, including the nature and extent of your health care benefits offered through Your Plan and other terms Teladoc offers to You through direct enrollment with Teladoc to provide specific Teladoc Services.
Teladoc itself does not offer or administer any Plans or determine any of Your health benefits and cost-share responsibilities established by Your Plan.
Teladoc reserves the right to change the costs of Teladoc Services, Equipment and Supplies at any time in its discretion and compliance with the applicable terms of any Plan.
to be informed of any charges for the Teladoc Services covered by Your insurance and those to be paid by You and related billing method;
Charges & Financial Obligations · Restriction or exception
In most cases you must provide a valid card from a bank Teladoc accepts. On registration you represent that details are accurate, that you are an authorized card user, and that sufficient funds cover the services, equipment and supplies.
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In most cases, in order to register for Teladoc Services, You must provide a valid credit or debit card issued by a bank acceptable to Us.
Upon registering, You undertake that all details You provide to Us are true and accurate, that You are an authorized user of the credit or debit card provided and that there are sufficient funds to cover the cost of the Teladoc Services, Equipment and Supplies.
Charges & Financial Obligations · Restriction or exception
You agree to pay applicable fees when services are rendered or ordered or at the beginning of a subscription term. Teladoc charges the payment method you provide for services, equipment or supplies. You bear payment-related taxes and associated interest or penalties, except taxes on Teladoc’s net income.
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You agree to pay Teladoc all applicable fees in connection with the Teladoc Services, Equipment and Supplies at the time the Teladoc Services are rendered, ordered or at the beginning of any subscription term.
Teladoc will charge the method of payment You provide in the amount of Teladoc Services, Equipment or Supplies.
You shall be responsible for payment of all Taxes and any related interest and/or penalties resulting from any payments made hereunder, other than any taxes based on Teladoc’s net income.
Charges & Financial Obligations · Procedure
Enrolling agrees to purchase services, equipment and supplies at prices applicable when you register and as amended by Teladoc from time to time. The cost-change clause also requires compliance with applicable Plan terms; this is not a promise of a fixed registration price.
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By enrolling in the Teladoc Services, You are agreeing to purchase the Teladoc Services, Equipment and Supplies at the then-current prices and costs applicable to You at the time of Your registration and as amended from time to time by Teladoc.
Teladoc reserves the right to change the costs of Teladoc Services, Equipment and Supplies at any time in its discretion and compliance with the applicable terms of any Plan.
Charges & Financial Obligations · Procedure
An order acknowledgement email confirms receipt, not acceptance. The equipment or supplies contract forms only when Teladoc emails dispatch confirmation and includes only the goods listed there. Goods remain subject to availability.
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Such email will be only an acknowledgement of Your order and will not constitute acceptance of Your order.
A contract between us will not be formed until We send You an email confirmation that the Equipment and/or Supplies, as applicable, for the Teladoc Services have been dispatched to You.
Equipment and Supplies are subject to availability.
Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.
Charges & Financial Obligations · User right or choice
If Teladoc discovers a price error for services, equipment or supplies, it says it will notify you as soon as possible and let you reconfirm at the correct price or cancel. If it cannot contact you, it treats the registration or order as cancelled.
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If we discover an error in the price of the Teladoc Services, Equipment or Supplies we will inform You of this as soon as possible and give You the option of reconfirming Your registration or order at the correct price or cancelling it.
If we are unable to contact You, we will treat the registration or order as cancelled.
Charges & Financial Obligations · User right or choice
The Terms promise a full refund if already paid, or no charge if unpaid, for cancellation before provision within an established cancellation period, or upon return of unused Equipment and Supplies. Services that have started or were not cancelled within an established window require full payment. No particular cancellation-window length is supplied here.
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If You cancel an order or request for Teladoc Services before the applicable order or Teladoc Services have been provided and within any established cancellation period or upon return of the unused Equipment and Supplies and You have already paid for the Teladoc Services, You will receive a full refund or, if You have not already paid, You will not be charged.
Once any Teladoc Services have commenced or have not been cancelled within an established cancellation window, You will be responsible for full payment.
Charges & Financial Obligations · Restriction or exception
You do not receive a refund simply because a consultation did not produce the diagnosis, prescription or particular advice you wanted. Outcomes are not guaranteed. Where law permits, if Teladoc cannot bill insurance because you lack coverage or the services are not covered, you must pay for services provided to you or your dependents.
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You will not receive a refund simply because You did not receive a diagnosis, a prescription or any particular medical advice You sought or requested.
The outcome of any Teladoc Services is not guaranteed.
To the extent permitted under applicable law, in the event Teladoc is unable to bill Your insurance (either because you do not have insurance or your insurance does not cover Teladoc Services), You will be responsible to pay for any Teladoc Services provided to You or Your dependents.
Account & Service Control · User right or choice
You can cancel or terminate enrollment at any time. Teladoc may do so too, subject to the Agreement. This enrollment right does not promise a refund for services already begun or cancellation outside an established window, when full payment remains due.
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You may cancel or terminate Your enrollment in the Teladoc Services at any time.
Likewise, we may cancel or terminate Your enrollment in the Teladoc Services, at any time subject to this Agreement.
Once any Teladoc Services have commenced or have not been cancelled within an established cancellation window, You will be responsible for full payment.
Legal Rights & Agreement Rules · Company practice
Teladoc may amend the Agreement at any time. Changes take effect immediately when posted. You agree to review periodically, and continued service use after a change constitutes agreement to the amended Terms.
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Teladoc may, at any time and from time to time, amend this Agreement.
Any changes to this Agreement will be effective immediately upon posting of the changed Terms of Service.
You agree to review the Terms of Service periodically and Your use of the Teladoc Services following any such change constitutes Your agreement to follow and be bound by this Agreement as amended.
Security & Safeguards · Restriction or exception
Except for the defined Equipment & Supplies, you must obtain, install, maintain and operate the software and hardware needed to access services. This includes up-to-date browsers and the best commercially available encryption, antivirus, anti-spyware and Internet security software. You also pay for your Internet connection and associated communications charges. Mobile users separately bear responsibility for securing their devices and credentials.
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With the exception of the Equipment & Supplies, You are responsible for obtaining, installing, maintaining and operating all software, hardware or other equipment necessary for You to access and use the Teladoc Services (collectively, "Your Systems").
This responsibility includes, without limitation, Your utilizing up to date web-browsers and the best commercially available encryption, antivirus, anti- spyware, and internet security software.
You are additionally responsible for obtaining Internet services via the Internet service provider of Your choice, for any and all fees imposed by such Internet service provider, and any associated communications service provider charges.
If You use mobile services to enter and maintain Your personal information, You understand that You are responsible for safeguarding and securing Your mobile device and the associated credentials (such as username and password or third-party login credentials).
Security & Safeguards · Restriction or exception
The Terms allocate open-network security, corruption, transmission and availability risks to you, along with security of your own access systems and information transmission and receipt. Teladoc disclaims responsibility for errors or problems caused by Internet or your-system failure or malfunction.
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You acknowledge that there are certain security, corruption, transmission error, and access availability risks associated with using open networks such as the Internet, and You hereby expressly assume such risks.
You acknowledge that You are responsible for the data security of Your Systems used to access the Teladoc Services, and for the transmission and receipt of information using such Systems.
You acknowledge that We are not responsible for any errors or problems that arise from the malfunction or failure of the Internet or Your System.
Use & Processing · Context
If your services include compatible Continuous Glucose Monitoring support, the app’s feature is intended for Diabetes Management Program members who use CGM systems. It securely receives retrospective glucose data from compatible third-party systems and apps for review, analysis, evaluation and health or wellness insights. It is an accessory with a one-way data interface. It is not a real-time primary display or a replacement for self-monitoring or professional clinical judgment.
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If your Teladoc Services include support for compatible Continuous Glucose Monitoring devices, these terms apply.
The Teladoc Health App’s retrospective CGM data analysis function is a mobile-based software feature intended to securely receive retrospective glucose data from compatible third-party continuous glucose monitoring (CGM) systems and their respective applications.
It is designed for use by members enrolled in the Teladoc Health Diabetes Management Program who utilize CGM systems.
The software assists in the review, analysis, and evaluation of retrospective CGM data as well as provides health and wellness insights to better support members with diabetes manage their chronic condition.
It is intended as an accessory with one-way data interface capabilities only.
The Teladoc Health App retrospective CGM data analysis function is not intended to serve as a replacement for a CGM primary display.
This software is not intended to replace real-time self-monitoring practices or clinical judgment as advised by a healthcare professional.
Legal Rights & Agreement Rules · Restriction or exception
The feature gives no medical advice, diagnosis or treatment recommendations. Do not base insulin dosing or carbohydrate adjustments on it. Use real-time data in the manufacturer’s app or device for clinical actions, follow your monitoring-device instructions, and consult a qualified professional before medical interpretations or therapy adjustments based on displayed data.
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Always refer to real-time data in the CGM manufacturer’s app or device for clinical actions.
The software does not provide medical advice, diagnosis, or treatment recommendations.
Treatment decisions, such as insulin dosing or carbohydrate intake adjustments, should not be made based on this software.
You should follow the instructions provided with their CGM system or other monitoring devices.
You must consult a qualified healthcare professional before making any medical interpretations or therapy adjustments based on the data presented.
Sharing & Disclosure · User right or choice
You can authorize a chosen provider, such as a Personal Health Record provider or healthcare provider, to retrieve, provide, modify or otherwise use health and other account information, or otherwise share information with it. Once authorized, access may continue until you affirmatively disable it. You alone must review and approve each service before sharing information or accessing it.
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You may choose to allow a third-party service provider (such as a Personal Health Record provider, health care providers, and any other entity chosen by You) to retrieve, provide, modify or otherwise use health and other information in Your account or otherwise share Your information with the service provider.
Once You permit a specific third-party service provider to access Your account, such service provider may continue to access Your account until You affirmatively disable access.
It is Your sole responsibility to review and approve each such third-party service before sharing Your information through or otherwise accessing it.
Legal Rights & Agreement Rules · Restriction or exception
The Terms place use of chosen third-party services and reliance on their content solely at your risk and disclaim Teladoc liability for damages arising from or related to that use. This is the Agreement’s allocation of responsibility, rather than an assessment of whether a particular disclaimer is enforceable.
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USE OF THESE THIRD PARTY SERVICES AND RELIANCE ON THEIR CONTENT IS SOLELY AT YOUR OWN RISK.
TELADOC MAY NOT BE HELD LIABLE FOR ANY DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF ANY THIRD-PARTY SERVICE OR CONTENT.
Legal Rights & Agreement Rules · Restriction or exception
Teladoc may provide third-party content and links as a courtesy. It says it does not control, endorse, sponsor or recommend outside sites or content and accepts no responsibility for their availability or statements’ accuracy. It expressly disclaims liability for allegations of intellectual-property infringement or information and opinions in third-party content. It directs you to each linked site’s policy statements, which are not supplied here.
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We provide such third-party content and links as a courtesy to Our members.
We have no control over any third-party owned web sites or content referenced, accessed by or available through the Teladoc Services and, therefore, we do not endorse, sponsor, recommend or otherwise accept any responsibility for such third-party web sites or content or for the availability of such web sites.
Any views expressed by third parties on the Websites and Platforms are solely the views of such third party and Teladoc Health assumes no responsibility for the accuracy or veracity of any statement made by such third party.
IN PARTICULAR, WE DO NOT ACCEPT ANY LIABILITY ARISING OUT OF ANY ALLEGATION THAT ANY THIRD-PARTYOWNED CONTENT (WHETHER PUBLISHED IN THE TELADOC SERVICES, OR ANY OTHER, WEB SITE) INFRINGES THE INTELLECTUAL PROPERTY RIGHTS OF ANY PERSON OR ANY LIABILITY ARISING OUT OF ANY INFORMATION OR OPINION CONTAINED ON SUCH THIRD-PARTY WEB SITE OR CONTENT.
If You click on links to third-party sites from Teladoc, You should consult the policy statements of each site You visit.
Legal Rights & Agreement Rules · Restriction or exception
The services are offered as-is and as-available. Except where law prohibits it, Teladoc, its clients and suppliers disclaim express and implied warranties, including merchantability, fitness for a particular purpose and non-infringement. Access may be interrupted and information or services may contain errors. The Terms acknowledge that some jurisdictions do not allow implied-warranty exclusions, so some exclusions may not apply.
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THE TELADOC SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED.
EXCEPT TO THE EXTENT PROHIBITED BY LAW, TELADOC, ITS CLIENTS AND ITS SUPPLIERS DISCLAIM ALL EXPRESS AND IMPLIED WARRANTIES WITH REGARD TO THE INFORMATION, SERVICES AND MATERIALS CONTAINED ON THE TELADOC SERVICES, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON- INFRINGEMENT.
ACCESS TO THE TELADOC SERVICES MAY BE INTERRUPTED AND INFORMATION, SERVICES, AND MATERIALS MAY NOT BE ERROR-FREE.
PLEASE NOTE THAT SOME JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, AND THEREFORE SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.
Legal Rights & Agreement Rules · Restriction or exception
Teladoc, affiliates, clients, suppliers and others involved in delivering the services disclaim responsibility for accuracy, completeness or usefulness of supplied information, services and materials, and liability for direct, indirect, incidental, special, exemplary, consequential or punitive damages from use or inability to use services. The Terms describe these limits as fundamental to providing services. This states the contractual wording without deciding its enforceability; the section also acknowledges legal limits on warranty exclusions.
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NONE OF TELADOC, ITS AFFILIATES, ITS CLIENTS, ITS SUPPLIERS, OR ANYONE ELSE INVOLVED IN CREATING, PRODUCING OR DELIVERING THE TELADOC SERVICES OR THE INFORMATION, SERVICES, AND MATERIALS CONTAINED THEREIN ASSUMES ANY LIABILITY OR RESPONSIBILITY FOR THE ACCURACY, COMPLETENESS OR USEFULNESS OF ANY INFORMATION, SERVICES AND MATERIALS PROVIDED ON THE TELADOC SERVICES; THEY ALSO SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF YOUR USE OF, OR INABILITY TO USE, THE TELADOC SERVICES, OR YOUR INABILITY TO USE THE TELADOC SERVICES FOR ANY REASON.
YOU ACKNOWLEDGE AND AGREE THAT THE LIMITATIONS SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THIS AGREEMENT AND THE TELADOC SERVICES WOULD NOT BE PROVIDED TO YOU ABSENT SUCH LIMITATIONS.
PLEASE NOTE THAT SOME JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, AND THEREFORE SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.
Legal Rights & Agreement Rules · Restriction or exception
You agree to indemnify, defend and hold harmless Teladoc, its clients and suppliers, and their listed affiliates and personnel, from liability, loss, claims, suits, damage and expenses including reasonable legal fees. The triggers are your breach, use or misuse of services, or posting material to them. The use trigger is not limited in the text to misuse.
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You agree to indemnify, defend and hold harmless Teladoc, its clients, and its suppliers and their respective affiliates, employees, officers, directors, agents, servants, shareholders, and representatives of each from any liability, loss, claim, suit, damage, and expense (including reasonable attorneys' fees and expenses) related to (i) Your violation of this Agreement, (ii) Your use, or misuse, of the Teladoc Services, and/or (iii) Your posting of material to the Teladoc Services.
Legal Rights & Agreement Rules · Context
Section 15 selects New York law for the Agreement, disputes and service-use matters without conflict-of-laws principles. Section 22 separately says the U.S. Federal Arbitration Act governs interpretation and enforcement of the arbitration provision. These are the document’s stated law choices; no external-law conclusions are supplied.
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This Agreement and the resolution of any and all disputes related to this Agreement shall be construed in accordance with the laws of the State of New York.
Since the laws of each State or country may differ, You agree that the statutes and laws of the State of New York, without regard to any principles of conflicts of law, will apply to any and all matters relating to the use of the Teladoc Services.
You agree that, by agreeing to these Terms of Use, the U.S. Federal Arbitration Act governs the interpretation and enforcement of this provision, and that you and Teladoc are each waiving the right to a trial by jury or to participate in a class action.
Legal Rights & Agreement Rules · Context
Section 15 says Agreement disputes are resolved exclusively in New York state and federal courts. Section 22 instead directs disputes relating to services and the Terms to binding arbitration or small claims court. The source does not expressly reconcile these overlapping forum statements; this analysis preserves both rather than promising an unrestricted court action or inventing a priority rule.
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Any dispute between Teladoc and You related to this Agreement shall be resolved exclusively by the state and federal courts of the State of New York.
You and Teladoc agree that any dispute, claim or controversy arising out of or relating in any way to the Teladoc Services, these Terms of Service and this Arbitration Agreement, shall be determined by binding arbitration or in small claims court.
Account & Service Control · Restriction or exception
Services can be accessed only from the United States unless specific program terms applicable to you expressly permit otherwise. The Terms do not supply any such program exception here.
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The Teladoc Services can be accessed only from the United States unless specific program terms which apply to You expressly provide otherwise.
Legal Rights & Agreement Rules · Context
The Agreement expressly excludes application of the United Nations Convention on Contracts for the International Sale of Goods. The convention’s substantive rules are not supplied or analyzed here.
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This Agreement is not governed by the United Nations Convention on Contracts for the International Sale of Goods, the application of which is hereby expressly excluded.
Legal Rights & Agreement Rules · Company commitment
If you receive and use Chronic Condition Management devices through Medicare, including Medicare Advantage, the blood-glucose device and supplies are subject to the cited federal supplier standards for business, professional and operational matters. The Terms point to 42 CFR 424.57(c) and promise a written copy if you request one in writing. Those standards’ text is not supplied here.
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If You are receiving and utilizing devices through the Chronic Condition Management Program through Medicare, including Medicare health plan such as Medicare Advantage, the following terms will apply to Your usage of the Chronic Condition Management Program blood glucose device and supplies:
The Teladoc Services device and supplies provided to You are subject to the supplier standards concerning business professional and operational matters, that are contained in the Federal Regulations as stated in 42 Code of Federal Regulations Section 424.57(c).
Teladoc will provide You with a written copy of the standards if You request them in writing.
Account & Service Control · Company commitment
The Terms promise respect, consideration, dignity and individuality, and considerate, compassionate service regardless of age, gender, race, national origin, religion, sexual orientation, gender identity or disability. They also state a right to freedom from mistreatment, neglect, verbal, mental, sexual or physical abuse and misappropriation of member property.
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to be treated with respect, consideration, and recognition of client/member dignity and individuality;
to receive considerate, respectful and compassionate service regardless of Your age, gender, race, national origin, religion, sexual orientation, gender identity, or disabilities; to be free from mistreatment, neglect, or verbal, mental, sexual, and physical abuse, including injuries of unknown source, and misappropriation of client/member property;
Account & Service Control · User right or choice
You may appoint a designee to speak and make decisions on your behalf concerning membership or participation in the services. This stated representation right does not itself authorize sharing account login credentials, which the account rules prohibit.
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to appoint a designee, if You so desire, to speak on Your behalf and to make decisions on Your behalf as it pertains to Your Membership or participation with Teladoc Services;
Sharing, disclosing, permitting access to or otherwise facilitating the use by any other person of Your username and password or third-party login credentials;
Charges & Financial Obligations · Company commitment
Members are entitled to information about insurance-covered and personally payable service charges and billing methods. Devices should arrive in a timely manner under the contract or Medicare or health-plan operational policy. The latter terms condition the device-delivery promise rather than setting a specific universal deadline.
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to be informed of any charges for the Teladoc Services covered by Your insurance and those to be paid by You and related billing method;
to receive the Teladoc Services devices in a timely manner from Teladoc under contract or in accordance with Medicare’s or Your health plan’s operational policy;
Account & Service Control · User right or choice
You may make informed care decisions with information about services, staff qualifications, changes and potential risks of discontinuation. You may receive information about Teladoc, staff and contractual relationships, be fully informed of your responsibilities, know who manages your services and whom to ask for a change, and receive grievance-process instructions.
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to make informed decisions about Your care, including receiving information about the Teladoc Services, staff qualifications, any changes to Teladoc Services, and any potential risks for discontinuing a Teladoc Service;
to receive information about Teladoc, Teladoc staff and Teladoc staff’s qualifications and any contractual relationships;
to receive instructions on how to use the grievance/complaint process;
to be fully informed of one’s responsibilities;
to know which staff are responsible for managing your services and from whom to request a change;
Account & Service Control · Company commitment
You are entitled to advance notice of discontinuation and its reason when an applicable Plan or law requires it. You may be referred to another provider organization if Teladoc cannot meet your needs or you are dissatisfied, and may opt out or cancel membership at any time. The advance-notice promise is conditional on Plan terms or law.
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if and when required by applicable terms of a Plan or by applicable law, to be notified by Teladoc in advance when the Teladoc Service will be discontinued and the reason why;
to be referred to another provider organization if Teladoc is not able to meet Your needs or if You are not satisfied with any Teladoc Service;
to opt out or cancel membership at any time;
Account & Service Control · User right or choice
You may complain about care, treatment or property and recommend policy, personnel or care changes without restraint, interference, coercion, discrimination, reprisal or fear of service termination, provided the complaint is not abusive, threatening or harassing. You may have care or property complaints investigated or provide feedback.
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to voice grievances/complaints, via the contact information listed below, regarding treatment or care or lack of respect of property, or recommend changes in policy, personnel, or care/service without restraint, interference, coercion, discrimination, or reprisal and without fear of termination of a Teladoc Service, provided that such grievances/complaints are not abusive, threatening, or harassing;
to have grievances/complaints regarding treatment or care that is (or fails to be) furnished, lack of respect of property investigated, or to provide feedback;
Account & Service Control · Procedure
For grievances, the Terms list Member Support at (800) 945-4355, TTY 711, and grievances@teladochealth.com. They promise acknowledgement that the matter is being investigated within 5 days of receipt, by oral, telephone, email or letter communication. Within 14 days they promise written investigation results, or a status notification if the investigation is incomplete. This is not a promise that every investigation finishes within 14 days.
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contact Teladoc Member Support at (800) 945-4355 24 hours a day or TTY at 711;
email at grievances@teladochealth.com;
Within 5 days of receiving a grievance we will notify you wither oral, telephone, email or via letter that your grievance has been received and is being investigated;
Within 14 days, you will receive written notification of the results of the investigation. If the investigation is incomplete, you will be notified of the status of the investigation;
Account & Service Control · Context
The Terms list 24-hour Member Support at (800) 945-4355 or membersupport@livongo.com, 1-800-MEDICARE and a Medicare complaint website, and the Accreditation Commission for Health Care complaint line at (855) 937-2242. Member Support and Diabetes Response Specialists for diabetes alerts operate 24/7; regular business hours are 9 am–5 pm CST. These operating hours do not turn the service into emergency care.
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for Teladoc Member Support at (800) 945-4355 24 hours a day or email at membersupport@livongo.com;
the Medicare Complaint Hotline number (1-800-MEDICARE) or website
the Accreditation Commission for Health Care (ACHC) Complaints Department number (855) 937-2242;
Member Support is available 24 hours a day / 7 days a week;
Regular business hours are 9:00 am – 5:00 pm CST;
Diabetes Response Specialists for Diabetes alerts are operational 24 hours a day / 7 days a week.
Call 911 or Your doctor for all medical emergencies.
Account & Service Control · Restriction or exception
Members or recipients receiving Teladoc Equipment & Supplies must immediately report malfunctions or damage; promptly report insurance, Medicare, address or phone changes; report lost or stolen equipment and pay for replacement; pay uncovered equipment or services and applicable copays or deductibles; carry out mutually agreed duties including proper care and maintenance; and report condition changes, equipment problems or dissatisfaction. These duties are not stated as Medicare-only.
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As a member in or recipient of the Teladoc Service and receiving Teladoc Equipment & Supplies, You have the following responsibilities, in addition to all the other responsibility You have as stated in this Agreement:
(i) to notify Teladoc immediately of any equipment malfunctions and damages; (ii) to notify Teladoc promptly of any changes in insurance, Medicare coverage, and/or Your home address or telephone; (iii) to notify us of any equipment that is lost or stolen while in Your possession and pay for replacement; (iv) to pay for equipment and/or service, in which Your insurance company/companies does not pay, as well as any applicable copayments and/or deductibles for which You are responsible for; (v) to carry out mutually agreed responsibilities, including the proper care and maintenance of the Teladoc Equipment & Supplies; and (vi) to notify us of changes in Your condition and to advise us of any problems or dissatisfaction with the Teladoc Equipment & Supplies.
Account & Service Control · Restriction or exception
Members or recipients must provide complete and accurate required identity, contact, birth-date, insurance, employer, health and medication-history information; ask when instructions are unclear; participate actively in health management; treat staff respectfully and follow service guidelines. They must give accurate insurance information, pay bills timely and amounts not covered by insurers including applicable copays and deductibles, and tell Teladoc if they choose to disenroll.
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As a member in or recipient of the Teladoc Services, You have the following responsibilities in addition to all other terms as stated herein:
(i) to provide complete and accurate information, including Your full name, address, telephone number, date of birth, insurance carrier and employer, when it is required; (ii) to provide complete and accurate information about Your health and medication history, when it is required; (iii) to ask questions when You do not understand information or instructions (iv) to actively participate in the management of Your health; (v) to treat all Teladoc staff with courtesy and respect and abide by all Teladoc Service guidelines; (vi) to provide complete and accurate information about Your health insurance coverage and to pay Your bills in a timely manner; (vii) to pay all amounts that are not covered by Your insurer(s) including applicable co-payments and/ or deductible for which You are responsible. (viii) To notify Teladoc if you chose to disenroll from the program
Legal Rights & Agreement Rules · Restriction or exception
The Terms are personal to you, and you may assign, transfer or sublicense them only with Teladoc’s prior written consent. Teladoc may assign, transfer or delegate its rights and obligations without your consent.
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These Terms and Conditions are personal to you, and are not assignable, transferable, or sublicensable by you except with Teladoc’s prior written consent.
Teladoc may assign, transfer, or delegate any of its rights and obligations hereunder without your consent.
Legal Rights & Agreement Rules · Context
The Agreement says it replaces prior service agreements unless a separate written agreement with Teladoc states otherwise. It then says that if it conflicts with a signed written service agreement, these Terms control. This preserves both statements: the exception about replacing prior agreements does not itself promise that a conflicting signed term overrides these Terms.
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This Agreement is the entire agreement between You and Teladoc related to the Teladoc Services, replacing any prior agreements unless you have a separate written agreement with Teladoc stating otherwise.
If there is any conflict between this Agreement and a signed written agreement between You and Teladoc related to the Teladoc Services, this Agreement will control.
Legal Rights & Agreement Rules · Context
Remaining provisions survive an invalid, illegal or unenforceable clause only if essential terms remain valid, binding and enforceable and the transaction’s economic and legal substance is materially preserved. Section 22 separately states a specific consequence: if its individual-action and no-consolidation provision is unenforceable, the entire arbitration provision is void.
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If any provision of this Agreement is determined to be invalid, illegal or unenforceable, the remaining provisions of the Agreement remain in full force, provided that the essential terms and conditions of this Agreement remain valid, binding and enforceable and the economic and legal substance of the transactions contemplated by the Agreement are materially preserved.
If this specific provision is found to be unenforceable, then the entirety of this arbitration provision shall be null and void.
Legal Rights & Agreement Rules · Restriction or exception
The Terms describe U.S. export-control laws as regulating export and re-export of U.S.-origin technology, including electronic transmission of information and software to foreign countries and certain foreign nationals. You agree to comply with those laws and regulations. The laws themselves are not supplied here.
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The United States export control laws regulate the export and re-export of technology originating in the United States.
This includes the electronic transmission of information and software to foreign countries and to certain foreign nationals.
You agree to abide by these laws and their regulations.
Legal Rights & Agreement Rules · Context
The Agreement says it creates no agency, partnership or joint venture. Failure to enforce a provision does not waive it.
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Nothing in this agreement creates an agency, partnership, or joint venture. Failure to enforce any provision will not constitute a waiver of that provision.
Account & Service Control · Company commitment
Teladoc says services will be provided without regard to race, national origin, sex, veteran status, age, disability, diagnosis or religious affiliation. This is the section’s stated nondiscrimination commitment, alongside the separate member-rights list.
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The Teladoc Services will be provided by Teladoc without regard to Your race, national origin, sex, veteran status, age, disability, diagnosis or religious affiliation.
Account & Service Control · Context
For emergency preparedness the Terms point to Ready.gov, the local Red Cross and local emergency officials. These resources’ contents are not supplied; this is a preparedness pointer, not an emergency-care service promise.
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For emergency preparedness resources, visit
your local Red Cross, or reach out to local emergency officials.
Account & Service Control · Procedure
Teladoc states it is headquartered in New York and lists its Legal Department at 155 East 44th Street, 2nd Floor, Suite 1700, New York, NY 10017, and 1-800-Teladoc. It makes an effort to answer correspondence within five business days but does not guarantee every communication a response. The separately stated grievance acknowledgement and investigation-update timelines remain distinct from this general correspondence target.
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Teladoc Health, Inc. is headquartered in New York, New York, in the United States of America
Teladoc Health, Inc. Attn: Legal Department 155 East 44th Street 2nd Floor Suite 1700 New York, NY10017 1-800-Teladoc
While we make every effort to respond to all correspondence within five (5) business days, however we cannot guarantee a response to every communication.
Within 5 days of receiving a grievance we will notify you wither oral, telephone, email or via letter that your grievance has been received and is being investigated;
Within 14 days, you will receive written notification of the results of the investigation. If the investigation is incomplete, you will be notified of the status of the investigation;
Legal Rights & Agreement Rules · Procedure
Section 22 directs disputes, claims or controversies relating to services, the Terms or the arbitration agreement to binding arbitration or small claims court. Section 15 separately says Agreement disputes belong exclusively in New York state and federal courts. The text does not expressly reconcile these forum statements. This card preserves the stated arbitration/small-claims route without assuming how the conflicting court clause is resolved.
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You and Teladoc agree that any dispute, claim or controversy arising out of or relating in any way to the Teladoc Services, these Terms of Service and this Arbitration Agreement, shall be determined by binding arbitration or in small claims court.
Any dispute between Teladoc and You related to this Agreement shall be resolved exclusively by the state and federal courts of the State of New York.
Legal Rights & Agreement Rules · Restriction or exception
The clause uses a neutral arbitrator rather than a judge or jury, with more limited discovery and very limited court review. It says the Federal Arbitration Act governs interpretation and enforcement and that both parties waive jury trial and class-action participation. The arbitration provision survives termination of the Agreement and the relationship.
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Arbitration uses a neutral arbitrator instead of a judge or jury, allows for more limited discovery than in court, and is subject to very limited review by courts.
You agree that, by agreeing to these Terms of Use, the U.S. Federal Arbitration Act governs the interpretation and enforcement of this provision, and that you and Teladoc are each waiving the right to a trial by jury or to participate in a class action.
This arbitration provision shall survive termination of this Agreement and the termination of your relationship with Teladoc.
Legal Rights & Agreement Rules · Context
The arbitration clause says arbitrators can award the same damages and relief as a court and does not limit non-waivable statutory rights. Section 13 separately asserts broad damages exclusions. These statements concern both available arbitration relief and contractual liability limits; the source does not determine which particular rights or damages remain available under applicable law.
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Arbitrators can award the same damages and relief that a court can award and nothing in this Arbitration Agreement shall be interpreted as limiting any non-waivable statutory rights.
NONE OF TELADOC, ITS AFFILIATES, ITS CLIENTS, ITS SUPPLIERS, OR ANYONE ELSE INVOLVED IN CREATING, PRODUCING OR DELIVERING THE TELADOC SERVICES OR THE INFORMATION, SERVICES, AND MATERIALS CONTAINED THEREIN ASSUMES ANY LIABILITY OR RESPONSIBILITY FOR THE ACCURACY, COMPLETENESS OR USEFULNESS OF ANY INFORMATION, SERVICES AND MATERIALS PROVIDED ON THE TELADOC SERVICES; THEY ALSO SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF YOUR USE OF, OR INABILITY TO USE, THE TELADOC SERVICES, OR YOUR INABILITY TO USE THE TELADOC SERVICES FOR ANY REASON.
Legal Rights & Agreement Rules · Procedure
Before seeking arbitration or small claims, you must send certified-mail written notice to the Chief Legal Officer, Teladoc Health, Inc., 155 East 44th Street, Suite 1700, New York, NY 10017. Teladoc sends notice through available contact information if it initiates arbitration. Either party’s notice must describe the claim’s nature and basis and the specific relief sought. If no agreement is reached within 30 days after receipt, either may begin arbitration or small claims.
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If you elect to seek arbitration or file a small claim court action, you must first send to Teladoc, by certified mail, a written Notice of your claim ("Notice").
The Notice to Teladoc must be addressed to: Chief Legal Officer, Teladoc Health, Inc., 155 East 44th Street, Suite 1700, New York, NY 10017 ("Notice Address").
If Teladoc initiates arbitration, we will send a written Notice to you via the contact information that we have available for you.
A Notice, whether sent by you or by Teladoc, must (a) describe the nature and basis of the claim or dispute; and (b) set forth the specific relief sought ("Demand").
If Teladoc and you do not reach an agreement to resolve the claim within 30 days after the Notice is received, you or Teladoc may commence an arbitration proceeding or file a claim in small claims court.
Charges & Financial Obligations · Company commitment
Notice and arbitration forms are available at adr.org. If you must pay an arbitration filing fee, Teladoc reimburses it after receiving notice at the specified Notice Address that arbitration has begun, unless your claim exceeds US $10,000. For larger claims you bear filing fees. Other fee allocation follows AAA Rules except where the Agreement expressly says otherwise; those rules are not supplied.
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You may download or copy a form Notice and a form to initiate arbitration at www.adr.org.
If you are required to pay a filing fee, after Teladoc receives notice at the Notice Address that you have commenced arbitration, Teladoc will reimburse you for your payment of the filing fee, unless your claim is for greater than US $10,000, in which event you will be responsible for filing fees.
Except as expressly set forth herein, the payment of all filing, administration and arbitrator fees will be governed by the AAA Rules.
Legal Rights & Agreement Rules · Procedure
AAA administers proceedings under its Consumer Arbitration Rules as modified by this Agreement. Rules and forms are available at adr.org or by writing to the Notice Address. The arbitrator is bound by the Agreement and decides all issues, including the arbitration agreement’s scope and enforceability. Unless both parties agree otherwise, hearings take place in the county or parish where you live.
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The arbitration will be governed by the Consumer Arbitration Rules (the "AAA Rules") of the American Arbitration Association ("AAA"), as modified by this Agreement, and will be administered by the AAA.
The AAA Rules and Forms are available online at www.adr.org, or by writing to the Notice Address.
The arbitrator is bound by the terms of this Agreement.
All issues are for the arbitrator to decide, including issues relating to the scope and enforceability of this arbitration agreement.
Unless Teladoc and you agree otherwise, any arbitration hearings will take place in the county (or parish) of your residence.
Legal Rights & Agreement Rules · User right or choice
The arbitrator’s award is final and binding except for judicial review expressly allowed by law or review of injunctive relief against a party. A party subject to an injunction may seek review in a competent court, which is not bound by the arbitrator’s legal application or conclusions on that relief.
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The arbitrator's award shall be final and binding on all parties, except (1) for judicial review expressly permitted by law or (2) if the arbitrator's award includes an award of injunctive relief against a party, in which case that party shall have the right to seek judicial review of the injunctive relief in a court of competent jurisdiction that shall not be bound by the arbitrator's application or conclusions of law.
Legal Rights & Agreement Rules · User right or choice
For claims of US $10,000 or less, you may choose documents-only arbitration, a telephone hearing or an in-person hearing as established by AAA Rules. Above $10,000 the right to a hearing follows those rules. Regardless of format, the arbitrator must issue a reasoned written decision explaining essential findings and conclusions.
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If your claim is for US$10,000 or less, we agree that you may choose whether the arbitration will be conducted solely on the basis of documents submitted to the arbitrator, through a telephonic hearing, or by an in-person hearing as established by the AAA Rules.
If your claim exceeds US$10,000, the right to a hearing will be determined by the AAA Rules.
Regardless of the manner in which the arbitration is conducted, the arbitrator shall issue a reasoned written decision explaining the essential findings and conclusions on which the award is based.
Charges & Financial Obligations · Company commitment
If the arbitrator awards you more than Teladoc’s last written settlement offer made before arbitrator selection, or Teladoc made no offer before selection, Teladoc promises the award amount or US $5,000, whichever is greater. The promise depends on issuance of an award and the stated settlement-offer condition; it is not an unconditional $5,000 payment for bringing a claim.
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If the arbitrator issues you an award that is greater than the value of Teladoc's last written settlement offer made before an arbitrator was selected (or if Teladoc did not make a settlement offer before an arbitrator was selected), then Teladoc will pay you the amount of the award or US$5,000, whichever is greater.
Legal Rights & Agreement Rules · Restriction or exception
Each party may bring claims only individually, not as a plaintiff or class member in a purported class or representative proceeding. Unless both parties agree otherwise, the arbitrator may not consolidate other people’s claims with yours or preside over representative or class proceedings. If this specific provision is unenforceable, the entire arbitration provision becomes null and void. The mutual-agreement exception is attached to the arbitrator’s consolidation/proceeding restriction.
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YOU AND TELADOC AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.
Further, unless both you and Teladoc agree otherwise, the arbitrator may not consolidate more than one person's claims with your claims, and may not otherwise preside over any form of a representative or class proceeding.
If this specific provision is found to be unenforceable, then the entirety of this arbitration provision shall be null and void.