Virtual Items Policy

Legal Rights & Agreement Rules · Context

The policy covers US users and is dated January 22, 2026

This Virtual Items Policy governs how United States users access and use Virtual Items on the TikTok Platform. The page is marked last updated January 22, 2026.

Supporting quotations

Last updated: January 22, 2026

(This Virtual Items Policy applies to US users of TikTok)

This Virtual Items Policy applies to the access and use of Virtual Items (defined below) on the TikTok Platform by United States users

Qualifications & exceptions

• Applies to United States users of TikTok.

Not stated here

• The policy does not say how a user is determined to be a United States user.
• 'TikTok Platform' is not defined in this document.

Legal Rights & Agreement Rules · Context

Separate product or program terms may also govern Virtual Items

Virtual Items may also be governed by separate product, program, promotion or campaign terms, which the policy calls Virtual Items Terms. The policy says these additional terms will be made available when you use the product or take part in the program, promotion or campaign.

Supporting quotations

Virtual Items may also be governed by separate applicable product, program, promotion, and/or campaign terms. If this is the case, these additional terms will be made available to you when you use the product or take part in the program, promotion, and/or campaign

Qualifications & exceptions

• Applies where separate product, program, promotion or campaign terms exist.
• The policy says the terms are made available when you use the product or take part.

Not stated here

• The text of any separate Virtual Items Terms or Rewards Program terms is not supplied here.
• The policy does not say which products or programs have such terms.

Legal Rights & Agreement Rules · Restriction or exception

This policy overrides the Terms of Service in a conflict; separate Virtual Items Terms override this policy

The Terms of Service and Community Guidelines also apply to your use of Virtual Items. If one of them conflicts with this policy, this policy applies. If this policy conflicts with applicable Virtual Items Terms, the Virtual Items Terms apply.

Supporting quotations

Our Terms of Service and Community Guidelines also apply to, among other things, your access and use of Virtual Items on the Platform.

If there is a conflict between this Virtual Items Policy and the Terms of Service or Community Guidelines, this Virtual Items Policy will apply. If there is a conflict between this Virtual Items Policy and any applicable Virtual Items Terms, the Virtual Items Terms will apply.

Qualifications & exceptions

• Order of precedence: Virtual Items Terms, then this policy, then the Terms of Service and Community Guidelines.
• Applies only where there is a conflict.

Not stated here

• The Terms of Service and Community Guidelines are not supplied.
• The policy does not define what counts as a conflict.

Legal Rights & Agreement Rules · Context

Undefined terms come from the Terms of Service or Rewards Policy; the Privacy Policy covers personal data

Capitalized terms this policy does not define take the meanings given in the Terms of Service or the Rewards Policy. The policy points to the Privacy Policy for how personal data is processed and does not describe that processing itself.

Supporting quotations

Capitalized terms not defined in this Virtual Items Policy have the meanings given to them in our Terms of Service or our Rewards Policy.

Our Privacy Policy describes how we process your personal data.

Qualifications & exceptions

• Applies to capitalized terms not defined in this policy.

Not stated here

• The Terms of Service, Rewards Policy and Privacy Policy are not supplied, so the defined terms and any data processing for Virtual Items are not known from this document.

Charges & Financial Obligations · Company commitment

BD TikTok USA LLC and affiliates are solely responsible for payment or financial obligations

The policy says BD TikTok USA LLC and its affiliates, which it calls TT Commerce & Global Services, are solely responsible for any payment or financial obligations in relation to Virtual Items. Elsewhere it names a different company, TikTok USDS Joint Venture, as the one that gives users access to Virtual Items and sells Coins.

Supporting quotations

BD TikTok USA LLC and its affiliates (hereinafter "TT Commerce & Global Services") are solely responsible for any payment or financial obligations in relation to Virtual Items.

Qualifications & exceptions

• Covers payment or financial obligations in relation to Virtual Items.

Not stated here

• The policy does not say what 'payment or financial obligations' covers.
• It does not explain how the roles of BD TikTok USA LLC and TikTok USDS Joint Venture relate, or which one 'we' and 'TikTok' mean throughout the policy.

Account & Service Control · Restriction or exception

You must be 18 or the age of majority to buy, use or collect certain Virtual Items

Buying, using or collecting certain Virtual Items, including Coins and Diamonds, requires you to be at least 18 or the age of majority where you live, whichever is older. The policy repeats the same age rule for buying Coins.

Supporting quotations

You must be at least 18 years old (or the age of majority in your jurisdiction, whichever is older) to buy, use or collect certain Virtual Items, including, but not limited to, Coins and Diamonds.

Coins can be purchased from TikTok USDS Joint Venture by users of the Platform who are at least 18 years old (or the age of majority in their jurisdiction, whichever is older).

Qualifications & exceptions

• Applies to 'certain' Virtual Items; Coins and Diamonds are named but the list is not limited to them.
• The age is 18 or the age of majority in your jurisdiction, whichever is older.

Not stated here

• The policy does not say which other Virtual Items carry an age requirement.
• It does not describe how age is checked.

Account & Service Control · Context

Virtual Items are digital items for use only on the TikTok Platform

Virtual Items are digital items, representations or services that TikTok USDS Joint Venture LLC and its affiliates may give users access to from time to time, for use solely on the Platform. Examples are Coins, Gifts, Diamonds, Points and profile frames. Users use them to express themselves, as an indicator of engagement, and to access or activate certain services.

Supporting quotations

Virtual Items are digital items, representations or services that TikTok USDS Joint Venture LLC and its affiliated companies ("TikTok USDS Joint Venture") may give users access to from time to time for use solely on our Platform, including, for example: Coins, Gifts, Diamonds, and Points (all defined below), and profile frames (each, a "Virtual Item").

Virtual Items are used by users to express themselves, as an indicator of their engagement on the Platform, and/or to access or activate certain services on the Platform.

Qualifications & exceptions

• Access is given by TikTok USDS Joint Venture and its affiliates 'from time to time'.
• For use solely on the Platform.

Not stated here

• The list of Virtual Items is given as examples, so other kinds may exist.

Charges & Financial Obligations · Restriction or exception

Virtual Items cannot be exchanged for cash, used as currency or traded with other users

Virtual Items cannot be exchanged for cash or used as currency. They can only be purchased or received from TikTok USDS Joint Venture, not from, to or with other users, and cannot be used to buy, access or activate goods and services provided by a third party.

Supporting quotations

Virtual Items cannot be exchanged for cash or used as currency. Virtual Items can only be purchased or received from TikTok USDS Joint Venture. Virtual Items cannot be purchased or received from, sold to, or exchanged with other Platform users, nor can they be used to purchase, access or activate goods and services provided by a third party.

Qualifications & exceptions

• Applies to Virtual Items generally.
• Purchase or receipt only from TikTok USDS Joint Venture.

Not stated here

• The policy elsewhere says Points may be redeemed for a Reward and mentions a Reward Payment; the Rewards terms that define those are not supplied, so how this rule applies to Rewards is not stated here.

Cross-references

• contrast (model-proposed): Points may be redeemable for a Reward in some cases but do not entitle you to one — Virtual Items cannot be exchanged for cash or used as currency, yet Points, which are Virtual Items, may in some cases be redeemed for a Reward. The Diamonds card also mentions a Reward Payment. The policy does not define Reward, so how the two fit together is not stated here.

Charges & Financial Obligations · Context

Coins are digital items bought from TikTok USDS Joint Venture; buying and using them is voluntary

Coins are digital items used on the Platform to access or activate other Virtual Items or services offered by TikTok USDS Joint Venture. Only users aged 18 or the age of majority, whichever is older, can buy them from TikTok USDS Joint Venture. The policy calls buying and using Coins entirely voluntary.

Supporting quotations

Coins are digital items that can be used on the Platform to access or activate other Virtual Items or services offered by TikTok USDS Joint Venture (each, a “Coin”). Coins can be purchased from TikTok USDS Joint Venture by users of the Platform who are at least 18 years old (or the age of majority in their jurisdiction, whichever is older). The purchase and use of Coins is entirely voluntary.

Qualifications & exceptions

• Buyers must be at least 18 or the age of majority in their jurisdiction, whichever is older.

Charges & Financial Obligations · Restriction or exception

Coins work only on the Platform, for certain Virtual Items and services, and cannot be cashed out

Coins can only be used on the Platform to access or activate certain types of other Virtual Items, such as Gifts and Heart Mes, or services, such as TikTok's Promote advertising service or sending Star Comments, that TikTok may make available from time to time. Like all Virtual Items, they cannot be exchanged for cash or used as currency.

Supporting quotations

Coins can only be used on the Platform to access or activate certain types of other Virtual Items (e.g., Gifts, Heart Mes) or services (e.g., TikTok's Promote advertising service or the sending of Star Comments) that may be made available by TikTok from time to time.

Virtual Items cannot be exchanged for cash or used as currency.

Qualifications & exceptions

• Only the Virtual Items and services TikTok makes available from time to time can be accessed with Coins.
• The Gifts, Heart Mes, Promote and Star Comments named are examples.

Not stated here

• The policy does not list everything Coins can be used for.

Charges & Financial Obligations · Procedure

Coin costs are shown before use, and your account has Coin and Transaction histories

The number of Coins needed for a Virtual Item or service is displayed before you use the Coins, and the policy tells you to check it before buying. Your account shows your Coin total in several places, the money you spent buying Coins in Transaction History, and the Coins you bought and how you used them in Coin History.

Supporting quotations

The number of Coins needed to access or activate other Virtual Items or services will be displayed before you use those Coins. You should check how many Coins you need for any Virtual Items you want to access or activate before you purchase the Coins.

The total number of Coins in your account will be updated each time you purchase Coins or use them to access other Virtual Items or services.

The Transaction History in your account shows you how much you have spent to buy Coins.

The Coin History in your account shows a record of the number of Coins you have purchased and how you have used them to access or activate Virtual Items or services on the Platform.

Qualifications & exceptions

• The number of Coins needed is displayed before you use them; the policy does not say it is displayed before you buy.

Not stated here

• The policy does not say how far back the Transaction History or Coin History goes.

Charges & Financial Obligations · Procedure

Coins can be bought in the app through an app store, on TikTok's website, or with a gift card

Coins can be bought in the app through a third-party app store such as Apple's App Store, Google Play or Amazon's Appstore, or directly on TikTok's website, which the policy calls the WebApp. Depending on your country you may also be able to buy Coins with a gift card redeemed on the WebApp, and TikTok may allow other ways to collect Coins from time to time. If you buy a gift card to redeem Coins, the gift card's own terms and conditions also apply.

Supporting quotations

Coins can be purchased from within the Platform (i.e. an in-app purchase) and handled by a third-party app store such as Apple’s App Store, the Google Play Store, or Amazon's Appstore (each, an "App Store") or directly through TikTok's website (the "WebApp"). Depending on your country, you may also be able to purchase Coins through a gift card, which can be redeemed on the WebApp. TikTok may also allow users additional ways to collect Coins from time to time.

If you purchase a gift card to redeem Coins, the relevant gift card terms and conditions will also apply.

Qualifications & exceptions

• Gift card purchase depends on your country.
• Gift card terms and conditions apply in addition to this policy.

Not stated here

• The policy does not say which countries allow gift card purchases.
• The gift card terms and conditions are not supplied.
• The other ways TikTok may allow to collect Coins are not described.

Account & Service Control · Restriction or exception

To buy Coins from TikTok or an App Store you must be a registered user aged 18 or older

To buy Coins from TikTok or an App Store and use them, you must be a registered user of the Platform and be at least 18 years old.

Supporting quotations

To buy Coins from TikTok or an App Store and use them, you must:

a. be a registered user of the Platform; and

b. be at least 18 years old

Qualifications & exceptions

• Applies to buying Coins from TikTok or an App Store and using them.

Not stated here

• The policy does not say whether the same conditions apply to Coins obtained by a gift card.

Charges & Financial Obligations · Company practice

The cost per Coin varies, is charged in the currency shown, and includes taxes; your payment provider may add fees

The cost per Coin differs depending on how many Coins you buy and where you buy them. Charges are made in the currency specified at the point of purchase, and the displayed price includes any taxes or applicable charges. Your payment provider may impose additional fees, for example currency exchange or foreign transaction fees.

Supporting quotations

When you buy Coins, the cost per Coin differs depending on how many you buy and where you buy them.

All charges and payments for Coins will be made in the currency specified at the point of purchase. When buying Coins, the price displayed will include any taxes or applicable charges. Additional fees may be imposed by your payment provider, for example currency exchange fees or foreign transaction fees.

Qualifications & exceptions

• The cost per Coin depends on the quantity bought and where they are bought.
• Additional fees from the payment provider are not part of the displayed price.

Not stated here

• The policy does not give any prices or say how the price differs by quantity or place.

Charges & Financial Obligations · Procedure

For app store purchases, the store's terms also apply and cancellations go to the store, except Google Play refunds

If you buy Coins in the app through an App Store, that store's in-app purchase terms apply in addition to this policy. For questions about these purchases, including cancelling one, the policy says to contact the App Store. The refunds section makes an exception for Google Play, where refund and cancellation requests can go to TikTok.

Supporting quotations

If you buy Coins through an App Store as an in-app purchase, the applicable store’s terms for in-app purchases apply as well as this Virtual Items Policy. If you have any questions about in-app purchases of Coins through an App Store (including if you wish to cancel any purchase of Coins you have made), you need to contact the relevant App Store.

Qualifications & exceptions

• Applies to Coins bought through an App Store as an in-app purchase.
• The refunds section says Google Play requests can go to TikTok directly.

Not stated here

• The App Store terms are not supplied.

Cross-references

• has exception (model-proposed): App store refunds: Google Play requests go to TikTok; other stores handle their own — The app store terms card sends questions and cancellations to the relevant App Store, while the refund subsection sends Google Play refund and cancellation requests to TikTok. The Google Play route is the exception.

Charges & Financial Obligations · Procedure

WebApp purchases use a third-party payment provider and show the total price at purchase

If you buy Coins on the WebApp, a third-party payment provider provides the payment services. The total price is displayed at the point of purchase, and where possible and where applicable laws require it, also on the page where the Coins are advertised for sale.

Supporting quotations

If you buy Coins through the WebApp, a third-party payment provider will be provide payment services to you and the total price payable for the Coins will be displayed at the point of purchase. Where possible, and where required by applicable laws, we will also display the total price on the page where the Coins are advertised for sale.

Qualifications & exceptions

• Price display on the advertising page applies where possible and where applicable laws require it.

Not stated here

• The payment provider is not named.

Charges & Financial Obligations · Restriction or exception

You are responsible for payment issues, and a failed payment can lead to suspension

You are responsible for any issues related to your payments, such as refunds, chargebacks, or fees and related costs, whether or not you authorized the payment directly. If a payment fails, is returned or remains unpaid, TikTok may suspend your account or your access to Virtual Items.

Supporting quotations

You are responsible for any issues (like refunds, chargebacks, or fees and related costs) related to your payments, whether or not directly authorized by you. If a payment fails, is returned, or remains unpaid, we may suspend your TikTok account or your access to Virtual Items.

Qualifications & exceptions

• Applies whether or not you directly authorized the payment.
• Suspension applies where a payment fails, is returned or remains unpaid.

Not stated here

• The policy does not say how a payment you did not authorize is handled.
• It does not say how long a payment must remain unpaid before suspension, or whether notice is given.

Charges & Financial Obligations · Procedure

App store refunds: Google Play requests go to TikTok; other stores handle their own

For Coins bought in the app through Google Play, you can ask TikTok for a refund or cancellation by submitting a feedback ticket through Report a problem in your Profile settings, and TikTok says it will handle requests sent that way. For Coins bought in the app through any other app store, including the Apple App Store, you must contact that store, which considers refund and cancellation requests under its own policies. When you submit a refund request, TikTok may freeze the Coins you are seeking a refund for.

Supporting quotations

Coins purchased through an app store

If you purchased Coins from within the TikTok Platform through the Google Play Store and want to request a refund or cancellation, you can contact us directly by submitting a feedback ticket through the TikTok Platform via "Report a problem" in your Profile settings. We will handle any feedback or request submitted via this channel, including but not limited to refunds, defects, performance issues and customer complaints.

If you purchased Coins from within the TikTok Platform through any other app store (including the Apple App Store), you will have to directly contact the relevant app store for any refund or cancellation requests. They will consider your refund and cancellation requests subject to their own policies.

When you submit a request for a refund, we may freeze the corresponding number of Coins for which you are seeking a refund.

Qualifications & exceptions

• Google Play purchases: request goes to TikTok through Report a problem.
• Other app stores, including the Apple App Store: request goes to the store, under its own policies.

Not stated here

• The policy does not say whether the freeze applies to refund requests made to an app store or only to ones submitted to TikTok.
• Whether requests to TikTok will be granted is not stated; the policy says only that it will handle them.

Cross-references

• exception to (model-proposed): For app store purchases, the store's terms also apply and cancellations go to the store, except Google Play refunds — The app store terms card sends questions and cancellations to the relevant App Store, while the refund subsection sends Google Play refund and cancellation requests to TikTok. The Google Play route is the exception.

Charges & Financial Obligations · Company practice

On a refund request TikTok may freeze the Coins, and if granted deducts them, including from future purchases

When you submit a refund request, TikTok may freeze the corresponding number of Coins. If the request succeeds, TikTok deducts those Coins from your account. If your account does not have enough Coins left, TikTok reserves the right to deduct the amount from your future Coin purchases. This paragraph sits under the refunds subsection for Coins bought through an app store, after the Google Play and other-store rules.

Supporting quotations

2.4 Refunds

When you submit a request for a refund, we may freeze the corresponding number of Coins for which you are seeking a refund. If your refund request is successful, we will deduct the relevant number of Coins from your account. If the remaining number of Coins in your account is insufficient for deduction, we reserve the right to deduct the applicable amount from your future Coin purchases.

We will handle any feedback or request submitted via this channel, including but not limited to refunds, defects, performance issues and customer complaints.

If you purchased Coins from within the TikTok Platform through any other app store (including the Apple App Store), you will have to directly contact the relevant app store for any refund or cancellation requests.

If you have any questions about in-app purchases of Coins through an App Store (including if you wish to cancel any purchase of Coins you have made), you need to contact the relevant App Store.

Qualifications & exceptions

• Appears in the refunds subsection (2.4) after the app store rules; the text does not name which channel it covers.
• Deduction from future purchases applies only if the remaining Coins are insufficient.

Not stated here

• The policy does not say whether the freeze and deduction apply to requests made through an app store, to requests sent to TikTok about Google Play purchases, or both.
• It does not say whether they apply to Coins bought directly from TikTok.

Charges & Financial Obligations · Restriction or exception

Coins bought directly from TikTok are not refundable and cannot be cancelled once the order is complete

Coins bought directly from TikTok are not returnable or refundable. They are available as soon as the purchase or order is complete, and you have no right to cancel or withdraw after that. Except as otherwise required by applicable law, you will not be refunded once the Coins have been made available to you on the Platform.

Supporting quotations

Coins purchased directly from TikTok

Coins are not returnable or refundable. You acknowledge and agree that Coins are available to you immediately upon completion of the purchase or order, and that you have no right to cancel or withdraw the transaction once your order is complete.

Except as otherwise required by applicable law, you will not be provided with a refund once your Coins have been made available to you on the Platform

Qualifications & exceptions

• Applies to Coins purchased directly from TikTok.
• Except as otherwise required by applicable law.
• Coins are also treated differently if defective (see the waiver card).

Not stated here

• The policy does not say whether 'directly from TikTok' includes WebApp purchases and gift card redemptions in so many words.
• The policy does not say what applicable law, if any, would require a refund.

Cross-references

• qualified by (model-proposed): You waive any statutory right to cancel once Coins are available, with exceptions — The no-refund rule for Coins bought directly from TikTok is qualified by the waiver paragraph, which excludes defective Coins and cases required by applicable law.
• contrast (model-proposed): Gifts are not returnable or refundable in any circumstances — Gifts are called non-refundable 'in any circumstances', while the Coins rule is stated 'except as otherwise required by applicable law' and excludes defective Coins. The Gifts paragraph has no such wording; the policy does not say how the two fit together.

Legal Rights & Agreement Rules · Restriction or exception

You waive any statutory right to cancel once Coins are available, with exceptions

The policy treats making Coins available on the Platform as performing the purchase contract. It says that, from then on, you waive any statutory right (if any) to cancel the purchase and obtain a refund, unless the Coins are defective or applicable law requires otherwise.

Supporting quotations

which constitutes the performance of the contract for the purchase of the Coins. This means that you waive any statutory right (if any) to cancel the purchase of the Coins and obtain a refund once the Coins are made available to you on the Platform, unless the Coins are defective, or as required by applicable law.

Qualifications & exceptions

• The waiver covers statutory rights, if any, and applies once the Coins are made available to you.
• Defective Coins and cases required by applicable law are outside the waiver.

Not stated here

• The policy does not say what makes Coins defective or how to ask for a remedy for defective Coins when bought directly from TikTok.
• It does not say which statutory rights, if any, exist.

Cross-references

• qualifies (model-proposed): Coins bought directly from TikTok are not refundable and cannot be cancelled once the order is complete — The no-refund rule for Coins bought directly from TikTok is qualified by the waiver paragraph, which excludes defective Coins and cases required by applicable law.

Charges & Financial Obligations · Context

Gifts are digital items activated with Coins and available only on the Platform

Gifts are digital items accessed or activated using Coins and available only on the Platform. The policy describes gifting as a way to express your personality and appreciation for content with a unique or specialized reaction, and to interact with content you enjoy. The number of Coins needed to activate a Gift depends on the type of Gift.

Supporting quotations

Gifts are digital items that can be accessed or activated using Coins and are exclusively available on the Platform (each, a “Gift”).

is a way to express your personality and appreciation for the content with a unique or specialized reaction; and

allows you to interact with the content you enjoy.

The number of Coins required to activate a Gift will depend on the type of Gift.

Qualifications & exceptions

• Gifts are accessed or activated with Coins.
• The Coin cost depends on the type of Gift.

Not stated here

• The policy does not list Gift types or Coin costs.

Sharing & Disclosure · Company practice

Other users can see your username and the Gift; gifting transfers nothing of value to them

When you send a Gift, other Platform users can see your username and the details of the Gift. By gifting, the policy says you are not transferring money, Coins or anything of value to other users on the Platform.

Supporting quotations

When you gift, other Platform users can see your username and the details of the Gift. By gifting, you are not transferring money, Coins, or anything of value to other users on the Platform.

Qualifications & exceptions

• Applies when you gift.

Not stated here

• The policy does not say who can see the username and Gift details beyond 'other Platform users'.
• The policy does not say who receives the value of a Gift or whether a recipient's Diamonds change; other parts only say Gift activity in a LIVE is used to measure popularity.

Inference & Profiling · Company practice

Gifts activated in a LIVE are used to measure popularity, which TikTok counts in Diamonds

The type and number of Gifts activated in a LIVE is used by TikTok to determine the popularity of content and of a user, which TikTok measures in Diamonds. TikTok uses Diamonds to recognize a user's popularity and ranking, and users collect Diamonds based on the viewer engagement their content receives.

Supporting quotations

The type and number of Gifts activated in a LIVE is used by TikTok to determine the popularity of content and a user (which TikTok measures in Diamonds).

TikTok uses Diamonds to recognize a user's popularity and ranking on the Platform (each, a “Diamond”). Users collect Diamonds based on the level of viewer engagement their content receives.

Qualifications & exceptions

• Applies to Gifts activated in a LIVE.

Not stated here

• The policy does not say how Gifts or other engagement are turned into Diamonds.
• It does not say whether the Gift sender's or the content creator's popularity is measured.

Charges & Financial Obligations · Restriction or exception

Gifts are not returnable or refundable in any circumstances

The policy says Gifts are accessed with immediate effect and consumed immediately upon activation, so they are not returnable or refundable in any circumstances.

Supporting quotations

Because Gifts are accessed with immediate effect and consumed immediately upon activation, they are not returnable or refundable in any circumstances.

Qualifications & exceptions

• The reason given is that Gifts are accessed with immediate effect and consumed on activation.

Not stated here

• Unlike the Coins refund paragraph, this paragraph does not mention an exception for what applicable law requires, and the policy does not say whether any applies.
• The policy does not say whether the Coins used for a Gift can be refunded.

Cross-references

• contrast (model-proposed): Coins bought directly from TikTok are not refundable and cannot be cancelled once the order is complete — Gifts are called non-refundable 'in any circumstances', while the Coins rule is stated 'except as otherwise required by applicable law' and excludes defective Coins. The Gifts paragraph has no such wording; the policy does not say how the two fit together.

Charges & Financial Obligations · Company practice

Diamonds are one factor for Rewards and do not entitle you to a Reward or Reward Payment

A user's popularity, measured in Diamonds and ranking, is one of several factors TikTok takes into account in deciding the Rewards it may give a user under the applicable Rewards Program Terms and the Rewards Policy. Diamonds do not automatically entitle a user to receive Rewards, including a Reward Payment.

Supporting quotations

A user's popularity (measured in Diamonds and ranking) is one of several factors we take into account to determine the Rewards it may give a user under the applicable Rewards Program Terms and our Rewards Policy.

Diamonds do not automatically entitle a user to receive Rewards, including a Reward Payment.

Qualifications & exceptions

• Diamonds are one of several factors.
• No automatic entitlement to Rewards, including a Reward Payment.

Not stated here

• The Rewards Policy and Rewards Program Terms are not supplied, so what Rewards and Reward Payments are and what the other factors are is not known from this document.

Account & Service Control · Restriction or exception

TikTok may reduce a user's Diamonds at its sole discretion if it believes popularity was influenced by a rule breach

If TikTok believes a user's popularity, and the associated Diamonds or ranking, has been influenced by a breach of the Terms of Service, Community Guidelines, applicable Rewards Program Terms or this policy, or for creators the LIVE Monetization Guidelines or Creator Code of Conduct, it may apply a proportionate reduction to the Diamonds that user collected, at its sole discretion. Where appropriate, TikTok says it will let the user know.

Supporting quotations

If we believe a user's popularity (and their associated Diamonds and/or ranking) has been influenced by a breach of our Terms of Service, Community Guidelines, applicable Rewards Program Terms, this Virtual Items Policy, and/or, if they are a creator, our LIVE Monetization Guidelines or Creator Code of Conduct, TikTok may apply a proportionate reduction to the number of Diamonds collected by that user at its sole discretion. Where appropriate, we will let you know if we do this.

Qualifications & exceptions

• Applies when TikTok believes popularity was influenced by a breach of the listed rules.
• The reduction is described as proportionate and at TikTok's sole discretion.
• Notice is promised only 'where appropriate'.

Not stated here

• The text does not say whose breach counts, the user's or someone else's.
• The LIVE Monetization Guidelines, Creator Code of Conduct and Rewards Program Terms are not supplied.
• The policy does not say how a user can contest a reduction.

Account & Service Control · Company practice

TikTok may allocate Points for Engagement Actions or a Referral Program

Points are digital items TikTok may allocate to users when they complete Engagement Actions, as defined in the Rewards Policy, or as part of a Referral Program.

Supporting quotations

Points are digital items we may allocate to users when they complete Engagement Actions (as defined in the Rewards Policy), or as part of a Referral Program (each, a “Point”).

Qualifications & exceptions

• Allocation is something TikTok 'may' do.

Not stated here

• The Rewards Policy is not supplied, so what counts as an Engagement Action is not known from this document.
• The policy does not describe the Referral Program.

Charges & Financial Obligations · User right or choice

Points may be redeemable for a Reward in some cases but do not entitle you to one

In some cases, subject to applicable Virtual Items Terms, Rewards Program Terms or Rewards Program-specific provisions, users may be eligible to redeem Points for a Reward. Points do not automatically entitle a user to claim any Reward. The number of Points needed and the available Rewards depend on the applicable Rewards Program.

Supporting quotations

In some cases, subject to applicable Virtual Items Terms, Rewards Program Terms, and/or applicable Rewards Program-specific provisions, users may be eligible to redeem Points for a Reward. However, Points do not automatically entitle a user to claim any Reward.

The number of Points required to redeem a Reward, and what Rewards are available for redemption, will depend on the applicable Rewards Program.

Qualifications & exceptions

• Only in some cases, and subject to the applicable terms.
• No automatic entitlement to any Reward.

Not stated here

• The policy does not say what a Reward is or which programs allow redemption; those terms are not supplied.

Cross-references

• contrast (model-proposed): Virtual Items cannot be exchanged for cash, used as currency or traded with other users — Virtual Items cannot be exchanged for cash or used as currency, yet Points, which are Virtual Items, may in some cases be redeemed for a Reward. The Diamonds card also mentions a Reward Payment. The policy does not define Reward, so how the two fit together is not stated here.

Content & IP Rights · Permission or license

You get a limited license to use Virtual Items for personal use on the Platform, with no ownership

TikTok gives you permission, called a limited license, to use Virtual Items only for your personal use on the Platform, in the ways TikTok determines and this policy and any applicable Virtual Items Terms describe. You have no right or title in Virtual Items except as those documents expressly state.

Supporting quotations

We give you permission (called a limited license) to use Virtual Items only for your personal use on the Platform consistent with the uses as determined by TikTok and this Virtual Items Policy and any applicable Virtual Items Terms. This means you have no right or title in Virtual Items except as expressly stated in this Virtual Items Policy and any applicable Virtual Items Terms.

Qualifications & exceptions

• Personal use only, on the Platform.
• Uses are those determined by TikTok, this policy and any applicable Virtual Items Terms.

Not stated here

• The policy does not say whether the license can be changed or how long it lasts, apart from the termination and suspension rules.

Content & IP Rights · Restriction or exception

You cannot buy, sell, transfer or exchange Virtual Items outside the Platform

You cannot buy, sell, assign, transfer or exchange Virtual Items outside of the Platform, or try to sell, assign, transfer, give or trade them in any other way than this policy, applicable Virtual Items Terms, or TikTok's Reward Program Terms expressly allow.

Supporting quotations

You cannot buy, sell, assign, transfer or exchange Virtual Items outside of the Platform, or attempt to sell, assign, transfer, give or trade Virtual Items otherwise than as expressly permitted in this Virtual Items Policy, any applicable Virtual Items Terms, or otherwise by us in applicable Reward Program Terms.

Qualifications & exceptions

• The exception is what this policy, the Virtual Items Terms or applicable Reward Program Terms expressly permit.

Not stated here

• The Reward Program Terms and Virtual Items Terms are not supplied, so the permitted transfers are not known from this document.

Account & Service Control · Restriction or exception

TikTok may end or suspend your access to Virtual Items or Coin purchases immediately and without notice

TikTok may terminate or suspend your right to access Virtual Items, or to buy Coins, immediately and without notice if it believes you have breached the Terms of Service, Community Guidelines, this policy or any applicable Virtual Items Terms, or, if you are a creator, the LIVE Monetization Guidelines or Creator Code of Conduct. The summary says this may include ending your access to Coins you purchased. The Terms of Service and Community Guidelines apply to your use of Virtual Items, and you must comply with them.

Supporting quotations

We may terminate or suspend your right to access Virtual Items, or to buy Coins, immediately and without notice if we believe that you have breached our Terms of Service, Community Guidelines, this Virtual Items Policy, any applicable Virtual Items Terms, and/or, if you are a creator, our LIVE Monetization Guidelines or Creator Code of Conduct.

If you break our rules, TikTok USDS Joint Venture can take action against you, which may include terminating your access to Virtual Items, including Coins you purchased.

Our Terms of Service and Community Guidelines also apply to, among other things, your access and use of Virtual Items on the Platform.

You must also comply with our Terms of Service and Community Guidelines.

Qualifications & exceptions

• Applies if TikTok believes there has been a breach; the policy does not require proof.
• The creator rules apply only if you are a creator.
• Immediate and without notice.

Not stated here

• The policy does not say whether you can appeal, or whether Coins or Virtual Items are refunded or kept when access is ended or suspended this way.
• The LIVE Monetization Guidelines and Creator Code of Conduct are not supplied.

Account & Service Control · Restriction or exception

TikTok may remove or update your access to Virtual Items where an error occurred

TikTok reserves the right to remove or update your access to Virtual Items where an error has occurred. The summary says this includes Virtual Items given to you in error.

Supporting quotations

We also reserve the right to remove or update your access to Virtual Items where an error has occurred.

TikTok USDS Joint Venture may also terminate your access to Virtual Items if they were given to you in error.

Qualifications & exceptions

• Applies where an error has occurred.

Not stated here

• The policy does not say what kinds of error are covered, or whether Coins you paid for are replaced or refunded if access is removed because of an error.

Account & Service Control · Restriction or exception

If your account is deactivated or terminated, unused Virtual Items, including Coins, are not refunded

If your account is deactivated or terminated before you use your Virtual Items, including any available Coins, you are not entitled to a refund or any additional access to or value from them, unless applicable law requires otherwise. TikTok encourages you to use your Virtual Items before you lose access to your account.

Supporting quotations

If your account on the Platform is deactivated or terminated before you use your Virtual Items (including any available Coins), you will not be entitled to a refund or any additional access to, or value from, such Virtual Items, unless required by applicable law, so we encourage you to use your Virtual Items (where possible) before you cease to have access to your account.

Except as otherwise required by applicable law, you will not be provided with a refund once your Coins have been made available to you on the Platform

Qualifications & exceptions

• Applies if the account is deactivated or terminated before the Virtual Items are used.
• Unless required by applicable law.

Not stated here

• The policy does not say who can deactivate the account for this purpose, or whether the rule applies when you deactivate it yourself.
• The policy does not say what applicable law, if any, would require a refund.

Legal Rights & Agreement Rules · Procedure

Contact TikTok through the feedback page about access problems or questions about this policy

If you have problems accessing any Virtual Items, or concerns or questions about this policy, the policy tells you to contact TikTok through its feedback page.

Supporting quotations

If you have any problems accessing any Virtual Items, or have any concerns or questions about any aspect of this Virtual Items Policy, please contact us here.

Not stated here

• The policy does not give a response time or any other contact route.