General Terms of Use

Use & Processing · Company practice

Registration information may be used to build a profile and to alert you to other products

Wells Fargo says registration is meant to help it tailor the Service to your personal and business financial needs and to alert you to other products and services for you or your business. A profile for you or your business may be created from the registration information you provide, described as a convenience to you.

Supporting quotations

You may be invited to register at the Site to help us tailor the Service for your personal and business financial needs and to alert you of other products and services for you or your business.

As a convenience to you, a profile for you or your business may be created based on the registration information that you provide.

Qualifications & exceptions

• The profile is built from the registration information you provide.
• Profile creation is stated as something that may happen, not always.

Not stated here

• The document does not say how the profile is used beyond tailoring and product alerts, or how long it is kept.

Use & Processing · Company practice

Collected interaction data is used for monitoring and visual replay for fraud, service and product improvement

Wells Fargo says it uses the collected interaction data for purposes that include interaction monitoring and visual replay for fraud, customer service, product improvement and other purposes allowed by law. The list is open-ended: the final category reaches any other purpose the law allows.

Supporting quotations

We use the data for purposes that include interaction monitoring and visual replay for fraud, customer service, product improvement, and other purposes allowed by law.

Qualifications & exceptions

• The purposes are introduced as "include" and end with other purposes allowed by law, so the list is not exhaustive.

Use & Processing · Company commitment

Chat may use a chatbot; Wells Fargo discloses this only as far as the law requires

During Chat you may interact with a bot, chatbot, virtual assistant, virtual concierge or other non-human agent (a "Chatbot"). Wells Fargo will disclose that a Chatbot is being used to the extent applicable law requires; the paragraph does not promise disclosure beyond what the law requires.

Supporting quotations

During your use of the Chat service, you may interact with a bot, chatbot, virtual assistant, virtual concierge, or other non-human (each, a “Chatbot”). We will disclose the use of the Chatbot to the extent required by applicable law.

Qualifications & exceptions

• Disclosure is promised only to the extent required by applicable law.

Cross-references

• refers to (model-proposed): Chat and virtual assistant conversations are monitored, recorded, analyzed and retained — The same Chat paragraph that describes possible chatbot use states that chats will be monitored and retained.