Retention & Deletion · Company practice
Chat and virtual assistant conversations are monitored, recorded, analyzed and retained
Any conversation with Wells Fargo through chat, a virtual assistant or a similar service is monitored, recorded, analyzed and retained by Wells Fargo and its service providers, potentially without further notice to you. The Chat section repeats that chats will be monitored and retained. Neither passage states a retention period.
Details
- Who
- Wells Fargo and its service providers
Supporting quotations
Any conversations with us through use of chat, virtual assistant, or a similar service are monitored, recorded, analyzed, and retained by Wells Fargo and our service providers, potentially without any further notice to you.
When engaging with us through use of the Chat service, be advised that chats will be monitored and retained.
Qualifications & exceptions
- Service providers as well as Wells Fargo monitor, record, analyze and retain conversations.
- This may occur without any further notice to you.
Not stated here
- How long chat records are retained is not stated.
Cross-references
- referred to by (model-proposed): Chat may use a chatbot; Wells Fargo discloses this only as far as the law requires — The same Chat paragraph that describes possible chatbot use states that chats will be monitored and retained.