Purposes for collecting, using, and disclosing data to provide and manage products and services
Wells Fargo collects, uses, and discloses Personal Data to service providers to establish and process transactions for banking products (checking, credit cards, loans, investments, commercial financing, payments), maintain accounts, issue statements, provide online banking customer service, handle collections, and obtain support from third-party partners and financial institutions.
Details
Who
Wells Fargo
What it does
collect, use, and disclose
What it covers
Personal Data
Why
establish, process, manage, and maintain financial products and services
Supporting quotations
The purposes for which we collect, use, and disclose Personal Data depend on, among other things, our relationship or interaction with a specific California resident. The table below lists the purposes for which we collect, use, and disclose the categories of Personal Data, listed above in different contexts, to our service providers for various business purposes, as permitted by law.
Provide and manage products and services
Establish and process transactions for our products and services, including checking accounts, credit cards, loans, investment accounts, commercial financing, and payment services
Support the ongoing management and maintenance of our products and services, including to provide account statements, online banking access, customer service, payments and collections, and account notifications
Obtain support for fulfilling the above purposes from our third-party service providers, professional services and business partners, and financial institutions
Qualifications & exceptions
Covers checking, credit cards, loans, investments, and payment processing.
Includes disclosure to third-party service providers, partners, and financial institutions.
Use & Processing · Company practice
Purposes for data use supporting everyday operations, risk, legal, and compliance requirements
Wells Fargo uses and discloses Personal Data to support everyday operations, perform accounting and monitoring, conduct information security and anti-fraud operations, perform credit underwriting and due diligence, support audits and investigations, respond to legal demands, defend legal claims, comply with laws, manage IT and communications systems, and engage third-party service providers.
Details
Who
Wells Fargo
What it does
use and disclose
What it covers
Personal Data
Why
everyday operations, risk management, legal compliance, information security, and IT administration
Supporting quotations
Support our everyday operations, including to meet risk, legal, and compliance requirements
Perform accounting, monitoring, and reporting
Enable information security and anti-fraud operations, as well as credit, underwriting and due diligence
Support audit and investigations and legal requests and demands, as well as exercise and defend legal claims
Enable the use of service providers for business purposes
Comply with laws, regulations, policies, procedures, and contractual obligations
Obtain support for fulfilling the above purposes from our third-party service providers, professional services and business partners, and financial institutions
Operate and manage IT and communications systems and facilities, and allocate company assets
Qualifications & exceptions
Includes information security, fraud prevention, credit underwriting, and due diligence.
Encompasses compliance with legal demands, audit requests, and defense of claims.
Not stated here
The specific text of referenced laws, external policies, regulations, and contractual obligations is not supplied in this source document.
Use & Processing · Company practice
Purposes for collecting and processing data for employment, HR, and facilities management
Wells Fargo processes Personal Data for human resources and workforce administration, including employee recruitment, onboarding, compensation and benefits administration (healthcare, retirement), attendance tracking, facility security and monitoring, internal investigations and disciplinary proceedings, business continuity planning, and IT system allocation.
Details
Who
Wells Fargo
What it does
process and disclose
What it covers
workforce and applicant Personal Data
Why
employment, human resources, benefits administration, facility security, and recruitment
Supporting quotations
Support employment, infrastructure, and human resource management
Provide benefits to employees and dependents, including healthcare and retirement plans
Manage pay and compensation activities
Manage attendance, time keeping, leaves of absence, and vacation
Manage and operate our facilities and infrastructure, including conducting risk and security control and monitoring activities
Recruit new employees, process employment applications, and onboard new employees
Perform identity verification, accounting, budgeting, audit, and other internal functions, such as internal investigations, disciplinary matters, and handling grievances and terminations
Operate and manage IT and communications systems and facilities, allocate company assets and human resources, and undertake strategic planning and project management
Conduct research, analytics, and data analysis, such as to assist in succession planning and to ensure business continuity
Obtain support for fulfilling the above purposes from our third-party service providers, professional services and business partners
Qualifications & exceptions
Applies to workforce, job applicants, employees, and their dependents.
Includes background checks, grievance handling, and facility security monitoring.
Use & Processing · Company practice
Statutory permitted purposes for collecting and processing Sensitive Personal Information
Wells Fargo collects, uses, and discloses personal information and Sensitive Personal Information without inferring characteristics about individuals, strictly for purposes permitted by California law: performing requested services/goods, detecting security incidents, transient non-personalized advertising, maintaining accounts, servicing orders, quality/safety control, countering unlawful actions, and HR administration.
Details
Who
Wells Fargo
What it does
collect, use and disclose
What it covers
personal information and sensitive information
Why
statutory permitted business purposes including servicing accounts, security detection, and quality control
Condition
without inferring characteristics about an individual
Supporting quotations
We collect, use and disclose personal information and sensitive information, as permitted by law to:
Perform services for our business, provide goods or services as requested by individuals
Detect and investigate security incidents
Use for short-term transient purposes, such as displaying first party, non-personalized advertising
Process and fulfill orders, maintain and service accounts, provide customer service, verify customer information, process payments, and provide financing
Conduct activities relating to quality and safety control or product improvement
Support employment, infrastructure, and human resource management
Counter wrongful or unlawful actions
Collect and process, for purposes permitted by law, without inferring characteristics about an individual
Qualifications & exceptions
Processed without inferring characteristics about the individual.
Limited to legally permitted operational and security purposes, including transient non-personalized ads and security incident detection.
Use & Processing · Company commitment
Commitment to maintain deidentified information without attempting re-identification
Where Wells Fargo maintains or uses deidentified information, it commits to maintaining and using it in a deidentified format and will not attempt to re-identify the information.
Details
Who
Wells Fargo
What it does
maintain and use in deidentified fashion and will not attempt to re-identify
What it covers
deidentified information
Supporting quotations
Where we maintain or use deidentified information, we will continue to maintain and use the deidentified information in a deidentified fashion and will not attempt to re-identify the information.
Qualifications & exceptions
Wells Fargo will not attempt to re-identify deidentified information.