Retention & Deletion · Company practice
Online Statement 7-Year Retention Period, Onboarding Delays, and Historical Request Fees
Online statements are available for up to a maximum of seven years depending on account type, though some accounts have shorter retention. Gaps may exist if online delivery was not selected at opening, and viewing may take several weeks after enrollment. Historical statements remain available upon request subject to applicable fees.
Details
- What it does
- access statements and legal disclosures on Website
- When
- statements available online for up to maximum of seven years
- Condition
- possible onboarding delay of several weeks; historical requests subject to fees
Supporting quotations
You can access your online statements and documents (including legal notices and disclosures) on the Website.
Statements are available online for up to a maximum of seven years, depending on the type of account enrolled. Statements for some types of Eligible Accounts or Online Financial Services are available for shorter time frames. If you didn't choose online-only delivery when the account was first opened, there may be a gap in the historical statements available online for some types of Eligible Accounts or Online Financial Services.
For some types of Eligible Accounts or Online Financial Services, there may be a delay of up to several weeks after enrollment before you can start viewing statements and documents online. You can still request historical account statements (fees may apply); please refer to the applicable account agreement and disclosures for details.
Qualifications & exceptions
- Statements retained online up to 7 years; historical requests may incur fees