WHOOP Trade Up Program Terms

Security & Safeguards · Restriction or exception

You must remove your data, locks and SIM cards before shipping

You also represent and warrant that you have removed all personal information from the device, removed any activation locks, account locks, passcodes or similar security features, factory reset the device before shipment, and removed any SIM cards or removable storage media, if applicable.

Supporting quotations

By participating in the Program, you represent and warrant that:

you have removed all personal information from the device;

you have removed any activation locks, account locks, passcodes, or similar security features;

you have factory reset the device before shipment; and

you have removed any SIM cards or removable storage media, if applicable.

Qualifications & exceptions

• SIM cards and removable storage must be removed "if applicable".
• These are representations and warranties you give by participating in the Program.

Not stated here

• The terms do not say how Refreshed Tech treats a device that still holds personal information or a lock.

Cross-references

• referred to by (model-proposed): Neither WHOOP nor Refreshed Tech is responsible for data left on the device — The disclaimer for data remaining on a device is read together with your representation that you have removed all personal information from it before shipment.

Security & Safeguards · Restriction or exception

Neither WHOOP nor Refreshed Tech is responsible for data left on the device

The terms state that neither WHOOP nor Refreshed Tech is responsible for any data remaining on a returned device. This sits next to your promise to remove all personal information from the device before you ship it.

Supporting quotations

you have removed all personal information from the device;

Neither WHOOP nor Refreshed Tech is responsible for any data remaining on a returned device.

Qualifications & exceptions

• The disclaimer covers both WHOOP and Refreshed Tech.

Not stated here

• The terms say shipped devices are generally not returned to you, so it is unclear whether "returned device" means a device sent back to Refreshed Tech or one returned to you where the law requires.
• The terms do not say what Refreshed Tech does with data it finds on a device.

Cross-references

• refers to (model-proposed): You must remove your data, locks and SIM cards before shipping — The disclaimer for data remaining on a device is read together with your representation that you have removed all personal information from it before shipment.