Affirm Debit Cardholder and Account Agreement (Evolve-issued cards)

Security & Safeguards · Procedure

The Card must be activated in the App with a PIN, and the cardholder must protect the PIN

The cardholder must activate the Card using the App and complete the activation process, including setting a Personal Identification Number (PIN), before the Card may be used. The cardholder should memorize the PIN and not write it down or keep it with the Card. If the cardholder believes anyone has gained unauthorized access to the PIN, the cardholder should advise the Bank and Service Provider immediately following the procedures in Section XVIII. Personal information may be required to verify identity and complete activation.

Supporting quotations

You must activate the Card using the App and complete the activation process, including setting a Personal Identification Number ("PIN"), before it may be used.

You should memorize your PIN and not write down your PIN or keep your PIN with your Card.

If you believe that anyone has gained unauthorized access to your PIN, you should advise the Bank and Service Provider immediately, following the procedures in Section XVIII (Your Liability for Unauthorized Transactions) below.

Qualifications & exceptions

• Activation and PIN setup occur in the App and are required before use.
• The cardholder is told to memorize the PIN and not keep it with the Card.
• Suspected unauthorized PIN access should be reported under Section XVIII's procedures.

Security & Safeguards · Procedure

Card-not-present transactions have the same legal effect and may be limited for security

If the cardholder initiates a transaction without presenting the Card, such as a mail-order, internet or telephone purchase or an ACH debit, the legal effect is the same as if the Card itself were used. For security reasons, the amount or number of such transactions may be limited.

Supporting quotations

If you initiate a transaction without presenting your Card (such as for a mail order, internet or telephone purchase or an ACH debit), the legal effect will be the same as if you used the Card itself.

For security reasons, the amount or number of such transactions you may make may be limited.

Qualifications & exceptions

• Card-not-present covers mail order, internet, telephone purchases and ACH debits.
• The legal effect is the same as presenting the Card.
• Security limits may apply to the amount or number of such transactions.

Not stated here

• The agreement does not state the security limits for card-not-present transactions.

Security & Safeguards · Procedure

Replacement Card requests require identifying information, and a lost or stolen Card must be reported immediately

To replace the Card for any reason, the cardholder can call (855) 423-3729 or submit a request at affirm.com/help/debit. The cardholder must provide personal information that may include the last four digits of the Card number, full name and knowledge of the Card transaction history. If the cardholder believes the Card has been lost or stolen, the cardholder must immediately notify the Bank and disable the Card by calling (855) 423-3729. Section XVI provides more information about liability for transactions made with a lost or stolen Card. The Bank may cancel a Card that has been disabled for sixty calendar days or longer.

Supporting quotations

If you need to replace the Card for any reason, call (855) 423-3729 or submit a request on affirm.com/help/debit to request a replacement.

You will be required to provide personal information which may include the last four digits of your Card number, your full name and knowledge of the Card transaction history.

If you believe the Card has been lost or stolen, you must immediately notify us and disable it by calling us at (855) 423-3729.

We may cancel any Card that has been disabled for sixty (60) calendar days or longer.

Qualifications & exceptions

• Replacement requests may require the last four Card digits, full name and transaction-history knowledge.
• A lost or stolen Card must be reported and disabled immediately by phone.
• Liability for lost or stolen Card transactions is addressed in Section XVI.
• A Card disabled for sixty calendar days or longer may be canceled.

Not stated here

• The agreement does not state every identity-verification step for a replacement request.

Security & Safeguards · Procedure

The cardholder must protect access codes and report loss, theft or unauthorized transfers at once

The cardholder agrees to exercise reasonable control over PINs, user IDs, passwords and any other Access Code related to the Card Account or used to access it, and over the Card. The cardholder must tell the Bank at once if the Card or an Access Code is lost, stolen or compromised by calling (855) 423-3729. The cardholder should also call, submit a request at affirm.com/help/debit, or write to Affirm, Inc., 14039 Puritas Avenue, P.O. Box 35909, Cleveland, OH 44135 if an electronic transfer was made using Card or account information without permission.

Supporting quotations

You agree to exercise reasonable control over your PIN(s); user ID(s); and password(s) and any other access code or credential related to your Card Account or used to access your Card Account (each, an "Access Code") and your Card.

Tell us AT ONCE if you believe your Card or Access Code has been lost, stolen or compromised by calling (855) 423-3729.

You should also call us at the number set forth in this Section or you may submit a request on affirm.com/help/debit or write us at Affirm, Inc., 14039 Puritas Avenue, P.O. Box 35909, Cleveland, OH 44135 if you believe an electronic transfer has been made using the information from your Card or Account without your permission.

Qualifications & exceptions

• Reasonable control covers PINs, user IDs, passwords, any other Access Code and the Card.
• The cardholder must report loss, theft or compromise at once by phone.
• A written or web request is also described for an unauthorized electronic transfer, at the listed address.

Security & Safeguards · Procedure

Report a lost or stolen Card or unauthorized transfer at once; liability is $50 if reported within two days

The cardholder must tell the Bank at once if the Card, any Access Code or device used to access the Card Account is lost or stolen, if an electronic fund transfer was made from the Card Account without permission, or if someone has transferred or may transfer money without authorization. The cardholder may report by calling (855) 423-3729, submitting a webform at affirm.com/help/debit, writing to Affirm, Inc., 14039 Puritas Avenue, P.O. Box 35909, Cleveland, OH 44135, or in some cases through the App. Telephoning is described as the best way to keep possible losses down. The cardholder could lose all the money in the Card Account and Linked External Account. If the cardholder tells the Bank within two Business Days after learning of the loss or theft of the Access Code, Card or device, liability for unauthorized transactions on the Card Account is limited to $50 if someone accesses the account without permission.

Supporting quotations

Tell us AT ONCE if you believe that your Card or any Access Code or device you use to access your Card Account has been lost or stolen, that an electronic fund transfer has been made from your Card Account without your permission, or that someone has transferred or may transfer money from your Card Account without your authorization.

You could lose all the money in your Card Account and Linked External Account.

If you tell us within two Business Days after you learn of the loss or theft of your Access Code, Card or device, your liability for unauthorized transactions on your Card Account will be limited to $50 if someone accesses your Card Account without your permission.

Qualifications & exceptions

• The report should be made at once, using phone, webform, written address or possibly the App.
• The $50 cap applies if the cardholder tells the Bank within two Business Days after learning of the loss or theft.
• The potential loss described includes all money in the Card Account and Linked External Account.

Not stated here

• The agreement does not state every fact the Bank will consider in deciding whether an access was unauthorized.

Security & Safeguards · Restriction or exception

Failing to report within two business days can raise liability to $500

If the cardholder does not tell the Bank within two Business Days after learning of the loss or theft of an Access Code, Card or device, and the Bank can prove it could have stopped someone from using the Access Code, Card or device without permission had the cardholder told it, the cardholder could lose as much as $500.

Supporting quotations

If you do NOT tell us within 2 Business Days after you learn of the loss or theft of your Access Code, Card or device, and we can prove we could have stopped someone from using your Access Credentials, Code or device without your permission if you had told us, you could lose as much as $500.

Qualifications & exceptions

• The higher exposure applies only if the Bank can prove it could have stopped the unauthorized use with timely notice.
• The stated maximum exposure in this block is $500.

Security & Safeguards · Procedure

Statement errors must be reported within 60 days of the first statement, with a good-reason extension

If a statement shows transactions the cardholder did not make, including transactions made on the Card Account by Card, code or other means, the cardholder must notify the Bank at once. If the cardholder does not notify the Bank within sixty days after becoming aware of the transaction and/or after the statement was made available, the cardholder may not get back any value lost after the sixty days if the Bank can prove it could have stopped someone from taking the value had it been notified in time. If a good reason, such as a long trip or a hospital stay, kept the cardholder from telling the Bank, the Bank will extend the time periods.

Supporting quotations

Also, if your statement shows transactions you did not make, including those made on your Card Account by Card, code or other means, notify us at once.

If you do not notify us within sixty (60) days after you become aware of the transaction and/or after the statement was made available to you, you may not get back any value you lost after the sixty (60) days if we can prove that we could have stopped someone from taking the value if you had notified us in time.

If a good reason (such as a long trip or a hospital stay) kept you from telling us, we will extend the time periods.

Qualifications & exceptions

• The 60-day period runs from awareness of the transaction and/or from when the statement was made available.
• Recovery can be denied for value lost after the 60 days if the Bank can prove timely notice would have stopped the loss.
• A good reason such as a long trip or hospital stay extends the time periods.

Not stated here

• The agreement does not define every good reason that will extend the period.

Security & Safeguards · Restriction or exception

The cardholder must cooperate with recovery, provide replacement security, and sharing access counts as authorized

Subject to applicable law, the cardholder agrees to cooperate completely with the Bank in attempts to recover funds from unauthorized users and to assist in their prosecution. The Bank may issue replacement Cards or Access Codes only after the cardholder provides proof and security or indemnification the Bank requires. The Bank may deactivate the Card or Card Account to prevent future losses, and the Card Account may be temporarily unavailable until a replacement Card is received and activated. If the cardholder shares a Card or Access Code with another person, that person's use may be considered authorized. If the cardholder authorizes another person to use the Card or Access Code, the cardholder is liable for all transactions arising from that use except as otherwise set forth in the agreement. The Bank's liability for an unauthorized transaction is limited to reimbursing the face amount of the unauthorized transaction and any other amounts required by applicable law. A transaction is unauthorized if the cardholder did not initiate it, did not give permission for it, and does not benefit from it in any way.

Supporting quotations

Subject to applicable law, you also agree to cooperate completely with us and the Bank in attempts to recover funds from unauthorized users and to assist in their prosecution.

The Bank may issue replacement Card(s) or Access Code(s), but only after you have provided such proof and security or indemnification as the Bank may require.

If you share your Card(s) or Access Code(s) with another person, use of your Card Account by that person may be considered as authorized.

A transaction is unauthorized if it is not initiated by you, you did not give permission to make the transaction and you do not benefit from the transaction in any way.

Qualifications & exceptions

• Cooperation with recovery and prosecution is required, subject to applicable law.
• Replacement may require proof and security or indemnification.
• The Card or Card Account may be deactivated and temporarily unavailable.
• Sharing a Card or Access Code may make the other person's use authorized, with liability for the cardholder.
• The Bank's liability is limited to the face amount of the unauthorized transaction and amounts required by law.
• A transaction is unauthorized only if the cardholder did not initiate it, did not permit it and does not benefit from it.

Not stated here

• The agreement does not state what proof or security the Bank may require in a particular case.

Security & Safeguards · Company commitment

Visa Zero Liability requires reasonable care and prompt reporting and excludes commercial and anonymous prepaid cards

Under Visa Rules, the cardholder will not be held responsible for unauthorized transactions if the cardholder used reasonable care in protecting the Card from loss or theft and promptly reported to the Bank when the cardholder knew the Card was lost or stolen. Zero Liability does not apply to Visa payment cards used for commercial purposes or to anonymous prepaid cards until the cardholder's identity has been registered with the Bank.

Supporting quotations

Under Visa Rules, you will not be held responsible for unauthorized transactions if you have used reasonable care in protecting your Card from loss or theft and you have promptly reported to us when you knew that your Card was lost or stolen.

Zero Liability does not apply to Visa payment cards that are used for commercial purposes or anonymous prepaid cards (until such time as the identity of the cardholder has been registered with us).

Qualifications & exceptions

• The protection requires reasonable care in protecting the Card and prompt reporting after learning of loss or theft.
• Zero Liability does not apply to cards used for commercial purposes.
• Zero Liability does not apply to anonymous prepaid cards until identity registration.

Not stated here

• The Visa Rules themselves are not supplied in this saved source.