Airbnb collects contact, account and profile details you need to use the platform
When you use the Airbnb Platform, Airbnb collects personal information it describes as needed to use the platform; without it, Airbnb may not be able to provide all the services you request. This starts with contact, account and profile information such as your first and last name, phone number, postal address, email address, date of birth and profile photo. Which of these items are collected depends partly on the features you use.
Supporting quotations
We collect personal information about you when you use the Airbnb Platform. Without it, we may not be able to provide all services requested. This personal information includes:
Such as your first name, last name, phone number, postal address, email address, date of birth, and profile photo, some of which will depend on the features you use.
“Personal information” refers to any information which is related to, associated with, or could be reasonably linked to an identified or identifiable individual.
Qualifications & exceptions
Some of the listed items depend on the features you use.
Withholding this information may mean Airbnb cannot provide all services requested ("may not be able").
Data Access & Collection · Company practice
Airbnb may ask for ID documents, other verification details or a selfie to verify your identity
Where appropriate, Airbnb may ask you for an image of a government-issued ID (passport, national ID card, tax ID or driving license, in accordance with applicable laws) or other verification information such as date of birth, address, email, phone number or digital identity, and/or a selfie when it verifies your ID. If you provide a copy of your ID, Airbnb will obtain information from it.
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Where appropriate, we may ask you for an image of your government-issued ID document(s), passport, national ID card, tax ID, or driving license (in accordance with applicable laws) or other verification information, such as your date of birth, address, email address, phone number, or digital identity, and/or a selfie when we verify your ID. If a copy of your ID is provided to us, we will obtain information from your ID. See our Help Center article on Verifying your identity.
Qualifications & exceptions
Requests happen "where appropriate"; collection of ID documents is "in accordance with applicable laws".
Not stated here
The Help Center article on verifying your identity is linked but not supplied.
Data Access & Collection · Company practice
If you show interest in Guest Insurance, Airbnb requires trip and personal details before the contract
When you express interest in buying a Travel Insurance Plan, Reservation Insurance or Stay Protection (together "Guest Insurance"), Airbnb requires certain pre-contract information: your name, accommodation and residential addresses, date of birth, age, email address, contact number, trip start and end dates, trip cost, transaction currency and booking number.
Supporting quotations
At the time you express an interest in purchasing Travel Insurance Plan, Reservation Insurance, or Stay Protection ("Guest Insurance"), we require certain pre-contract information, such as your name, accommodation address, residential address, date of birth, age, e-mail address, contact number, trip start/end date, trip cost, transaction currency, and booking number.
Data Access & Collection · Company practice
Hosts may be asked for insurance, licenses, permits, online profiles and professional experience
If you are a Host, Airbnb may collect information about business, commercial or professional insurance you are required to maintain under Airbnb's Terms or the Additional Terms for Service and Experiences Hosts to offer a Listing; licenses, permits, authorizations or certifications required to offer a Listing; and, as relevant to the Listing you offer, your online profiles, personal or business website, social media profiles, and professional and educational experience.
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If you are a Host, we may collect information regarding your business, commercial, or professional insurance that you are required to maintain under our Terms or Additional Terms for Service and Experiences Hosts to offer a Listing.
If you are a Host, we may collect information such as business, commercial, or professional licenses, permits, authorizations, or certifications required to offer a Listing.
If you are a Host, we may ask you to identify your online profiles, personal or business website, or social media profiles, as well as provide us with your professional and educational experience, as relevant to the Listing you offer.
Qualifications & exceptions
These items apply to Hosts only.
Online profiles and experience are requested "as relevant to the Listing you offer".
Not stated here
The Terms and the Additional Terms for Service and Experiences Hosts are separate documents not supplied here.
Data Access & Collection · Company practice
Hosts and Guests may be required to obtain and provide background screenings
If you are a Host or Guest, Airbnb may require you, consistent with applicable law, to obtain and give Airbnb or its third-party provider relevant background screenings so that you can purchase, participate in or offer a Listing. Separately, consistent with applicable law and with your consent where required, Airbnb may collect personal information from background-screening and license-verification providers, and may use your full name and date of birth to obtain those reports.
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If you are a Host or Guest, consistent with applicable law, we may require that you obtain and provide to Airbnb or our third-party provider relevant background screenings in order to enable you to purchase, participate in, or offer a Listing. For more information, visit our article on background checks.
Consistent with applicable law and with your consent where required, we may collect personal information from background screenings and license verification providers.
We may use your personal information, including your full name and date of birth, to obtain such reports.
Qualifications & exceptions
Only "consistent with applicable law"; collection from providers requires your consent where the law requires it.
Not stated here
The background-check article is linked but not supplied, so when screenings are required is not stated here.
Data Access & Collection · User right or choice
You can choose to add profile details such as gender, languages, city and education
Besides the required information, you can choose to provide more personal information. Additional profile information includes gender, preferred language(s), city, personal description, hometown, languages spoken, education and any other profile information you provide.
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You can choose to provide us with additional personal information, including:
Such as gender, preferred language(s), city, personal description, hometown, languages spoken, education, and any additional profile information you provide.
Data Access & Collection · Restriction or exception
If you give Airbnb information about other people, you confirm you have permission and shared this policy
You may give Airbnb information about other people, such as someone else's payment instrument or contact information, or details about a co-traveler, service provider, participant or other person relevant to a Listing. By doing so you acknowledge that you have their permission to provide it to Airbnb for the purposes in this policy and that you have shared the Airbnb Privacy Policy with them. Relatedly, Airbnb may receive payment information about people who are not Airbnb users, for example when a user pays for a booking with that person's card.
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Such as a payment instrument or contact information belonging to another person or information about a co-traveler, service provider, participant, or other person relevant to the Listing. By providing us with personal information about others, you acknowledge that you have permission to provide that personal information to Airbnb for the purposes described in this Privacy Policy and you have shared the Airbnb Privacy Policy with them.
If you are not an Airbnb user, we may receive payment information relating to you, such as when an Airbnb user provides your payment card to complete a booking.
Qualifications & exceptions
The acknowledgement is made by you, the user who supplies the information.
Not stated here
The policy does not say what Airbnb does if the permission was not actually obtained.
Data Access & Collection · Company practice
Airbnb may derive facial recognition data from your photos and ID for verification, with consent where the law requires
Biometric information you choose to give includes facial recognition data derived from the photos and identification documents you submit for verification. This happens where the feature is offered and with your consent where applicable law requires it.
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Such as facial recognition data derived from photos and identification documents you submit for verification, where offered and with your consent where required by applicable law. See our Help Center article on Facial recognition for identity verification and preventing identity misuse.
Qualifications & exceptions
Only "where offered" and "with your consent where required by applicable law".
Not stated here
The Help Center article on facial recognition for identity verification is linked but not supplied.
Data Access & Collection · Company practice
Messages, calls and SMS sent through Airbnb are collected, including call recordings and log details
Communications information includes email, call, message, SMS and text information where delivery is enabled on or through the Airbnb Platform. It may also include call recordings and transcripts (consistent with applicable law) and log details such as phone numbers of the calling and receiving parties, account name, email address, forwarding numbers, time, date and duration of communications, routing information, and the types and volumes of communications.
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Such as email, call, message, SMS, and text information where delivery is enabled on or through the Airbnb Platform. Communication information may also include call recordings and transcripts consistent with the requirements under applicable law, and other log information like your phone number, calling-party number, receiving-party number, account name, email address, forwarding numbers, time and date of communications, duration of communication, routing information, and the types and volumes of communications.
Qualifications & exceptions
Call recordings and transcripts are kept "consistent with the requirements under applicable law".
Data Access & Collection · Company practice
Photos, reviews and other content you post, and your customer-support interactions, are collected
User-generated content you choose to provide, such as photos, videos and reviews, is collected. So is support information: call recordings and transcripts (consistent with applicable law), chat information and messages collected to provide customer support, including investigating and responding to user concerns and monitoring and improving Airbnb's support processes.
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Such as any photos, videos, reviews, and other content you choose to provide.
Such as call recordings and transcripts consistent with the requirements under applicable law, chat information, and messages collected to provide customer support services, including investigating and responding to user concerns and monitoring and improving our support processes.
Data Access & Collection · Company practice
Business details such as registered name, tax ID and proof of registration may be collected
Business information you may give includes your registered business name and any "doing business as" names, job title, registered and street address, website, phone, email, social media accounts, and other information required to conduct business in your jurisdiction, such as a business tax identification or other registration number and proof of registration or association.
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Such as registered business name and any “doing business as” or similar names, job title, registered and street address, website, phone number, email, social media accounts and website, and other information required to conduct business in your jurisdiction, such as a business tax identification or other business registration number, and proof of registration or association.
Data Access & Collection · Company practice
Preferences you share, such as dietary or physical needs, may include health information
You may give personal preferences or requirements for your Listing, including dietary or physical preferences or requirements. Airbnb says this may include health information if you choose to disclose it on the Airbnb Platform. The same note about health information appears for the catch-all "other information" category.
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Such as personal preferences or requirements for your Listing, including dietary or physical preferences or requirements. This may include health information if you choose to disclose it on the Airbnb Platform.
This may include health information if you choose to disclose it on the Airbnb Platform.
Qualifications & exceptions
Health information is collected only if you choose to disclose it.
Data Access & Collection · Company practice
Hosts in Airbnb community networks may have posts, club membership, RSVPs and Host-to-Host messages collected
If you are a Host and part of one of Airbnb's community networks, Airbnb may collect your profile, your user-generated content (posts and reactions), your local club membership (determined by the location of your Listings), your RSVPs and direct Host-to-Host messages.
Supporting quotations
If you are a Host and part of one of our Airbnb community networks, we may collect information such as your profile, your user-generated content (posts, reactions), your local club membership as determined by the location of your Listings, your RSVPs, and direct Host-to-Host messages.
Data Access & Collection · Company practice
Forms, surveys, research, promotions, imported contacts and similar inputs are also collected
Other information you choose to give includes what you provide when you fill in a form, add information to your account, respond to surveys, participate in research, post to community forums, take part in promotions or events, import or manually enter address book contacts, provide your address and/or geolocation, provide business information or share your experience with Airbnb.
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Such as when you fill in a form, add information to your account, respond to surveys, participate in research, post to community forums, participate in promotions or events, import or manually enter address book contacts, provide your address and/or geolocation, provide business information, or share your experience with us.
Data Access & Collection · Company practice
Airbnb collects precise or approximate location, and can do so when the app is not in use if you enable it
When you use the Airbnb Platform and Payment Services, Airbnb automatically collects certain personal information. This may include geolocation information: precise or approximate location determined from your IP address, your device's GPS, or other information you disclose, depending on your device settings. Airbnb may also collect location when you are not using the app if you enable this through your settings or device permissions.
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When you use the Airbnb Platform and Payment Services, we automatically collect certain personal information. This personal information may include:
Such as precise or approximate location determined from your IP address, mobile or other device’s GPS, or other information you disclose to us, depending on your device settings. We may also collect this information when you’re not using the app if you enable this through your settings or device permissions.
Qualifications & exceptions
Collection depends on your device settings; background collection happens only "if you enable this".
Data Access & Collection · Company practice
Usage and device data are collected automatically, even if you have no account or are not logged in
Airbnb automatically collects usage information such as Listing searches, bookings, added services, access dates and times, pages viewed or engaged with before or after using the platform, other actions including content viewed, services you interact with (including AI-enabled ones) and links you click to third-party applications. It also collects device information such as device and advertising identifiers, hardware and software information, device event information, other unique identifiers, crash data and read receipts. Both kinds may be collected even if you have not created an account or logged in.
Supporting quotations
Such as searches for Listings, bookings you have made, additional services you have added, access dates and times, the pages you’ve viewed or engaged with before or after using the Airbnb Platform, and other actions on the Airbnb Platform, including content you view, the services you interact with (including those enabled by artificial intelligence (“AI”), and links you click to third-party applications. We may collect this information even if you haven’t created an Airbnb account or logged in.
Such as device and advertising identifiers, hardware and software information, device information, device event information, other unique identifiers, crash data, and read receipts. We may collect this information even if you haven’t created an Airbnb account or logged in.
Data Access & Collection · Company practice
Cookies and similar technologies are collected as described in a separate Cookie Policy
Among the information collected automatically, the policy lists "Cookies and Similar Technologies As Described in Our Cookie Policy". This policy gives no further detail here; the types of cookies and how to control them are in the Cookie Policy, which is a separate document not included in this source.
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3.3.4 Cookies and Similar Technologies As Described in Our Cookie Policy.
Not stated here
The Cookie Policy was not supplied; which cookies are used and what choices exist are unknown from this text.
Data Access & Collection · Company practice
Background-screening and license-verification providers may send Airbnb reports about you
Consistent with applicable law and with your consent where required, Airbnb may collect personal information from background-screening and license-verification providers, and may use your personal information, including your full name and date of birth, to obtain these reports.
Supporting quotations
Consistent with applicable law and with your consent where required, we may collect personal information from background screenings and license verification providers. We may use your personal information, including your full name and date of birth, to obtain such reports.
Qualifications & exceptions
Only consistent with applicable law and with consent where required.
Data Access & Collection · Company practice
Employers, people who invite you, and people who complain about you can give Airbnb your information
Organizations that use Airbnb's Enterprise products may submit personal information to manage accounts and send invitations to enterprise products. If someone invites you to Airbnb, for example as a co-traveler, that person can submit personal information about you. If a Host, Guest or any third party complains about you, Airbnb may receive information about that specific complaint in order to understand it and, where relevant, address it.
Supporting quotations
Organizations that use our Enterprise products may submit personal information to facilitate account management and invitations to use enterprise products.
If you are invited to the Airbnb Platform, for example, as a co-traveler on a trip, the person who invited you can submit personal information about you.
If a Host, Guest, or any third party submits a complaint about you, we may receive information relating to the specific complaint made in order to understand and, where relevant, address the complaint.
Data Access & Collection · Company practice
Building owners, homeowners' associations and property managers may give Airbnb your information
Airbnb may receive your personal information from the owners of an Accommodation, a homeowners' association or similar governing body of a building, or their agents such as a building operator or property management company ("Building Management"), in order to facilitate and promote programs with Building Management.
Supporting quotations
We may receive your personal information from the owner(s) of an Accommodation, a homeowners’ association or similar governing entity of a building, and/or their agent, such as a building operator or property management company (“Building Management”) in order to facilitate and promote programs with Building Management.
Data Access & Collection · Company practice
Airbnb may receive more information about you from its Corporate Affiliates listed in Schedule 1
Airbnb may also receive additional personal information about you from its Corporate Affiliates. Schedule 1 defines Corporate Affiliates as the entities listed in its controller table plus HotelTonight LLC.
Supporting quotations
We may also receive additional personal information about you from our Corporate Affiliates, as defined in Schedule 1.
"Corporate Affiliates" means any of the entities listed in the table below and HotelTonight LLC.