Alexa Terms of Use

Amazon · agreement dated May 14, 2026 · Official agreement

Read the agreement

6 of 52 cards in Account & Service Control

Account & Service Control · Permission or license

Amazon can change, suspend or discontinue Alexa or any feature without notice

Amazon may change, suspend or discontinue Alexa, or any part of it, including Third-Party Services and Premium Features, at any time and without notice.

Supporting quotations

We may change, suspend, or discontinue Alexa, or any part of it, including any Third-Party Services or Premium Features, at any time without notice.

Qualifications & exceptions

  • Expressly covers Premium Features and Third-Party Services; refunds for terminated Alexa Subscriptions are addressed separately in the Subscription Schedule.

Account & Service Control · Restriction or exception

Alexa is operated in the United States and may be restricted elsewhere

Alexa is operated in the United States, and Amazon may restrict access to Alexa or certain Alexa features from other locations.

Supporting quotations

Alexa is operated in the United States. We may restrict access to Alexa or certain Alexa features from other locations.

Account & Service Control · Permission or license

Amazon can cut off your Alexa access without notice, and breach can mean no refund

Amazon may terminate your access to Alexa at its discretion without notice, except where applicable law requires notice. Separately, your rights under the Agreement end automatically, without notice, if you fail to comply with any of its terms; in case of such termination, Amazon may immediately revoke your access without refunding any fees. Amazon not enforcing strict compliance does not waive its rights.

Supporting quotations

We may terminate your access to Alexa at our discretion without notice (except as may be required by applicable law).
Your rights under this Agreement will automatically terminate without notice if you fail to comply with any of its terms.
In case of such termination, Amazon may immediately revoke your access to Alexa without refund of any fees.
Amazon’s failure to insist upon or enforce your strict compliance with this Agreement will not constitute a waiver of any of its rights.

Qualifications & exceptions

  • Notice may be required where applicable law requires it.
  • The no-refund sentence follows the automatic termination for non-compliance; "such termination" is read most directly as that case.

Not stated here

  • Whether the no-refund rule also covers a discretionary termination when you have not breached is not stated clearly; for Alexa Subscriptions the Subscription Schedule promises a prorated refund for discretionary termination.

Cross-references

  • contrast (model-proposed): If Amazon ends your subscription you get a prorated refund, unless it cites misconduct — contrast: The general termination term lets Amazon revoke Alexa access without refunding fees, while the Subscription Schedule promises a prorated refund when Amazon terminates an Alexa Subscription at its discretion, except for misconduct it determines. They pull in different directions on refunds; for Alexa Subscriptions the schedule's specific refund rule is the more detailed statement. Not a legal finding.

Account & Service Control · Procedure

Using Alexa accepts the terms for you and everyone using Alexa on your account

You accept the whole Agreement simply by using Alexa, and that acceptance is made on behalf of yourself and every other person who uses Alexa under your account (for example, household members). If you do not accept the Agreement, you may not use Alexa.

Supporting quotations

By using Alexa, you agree to the terms of this Agreement on behalf of yourself and all other persons who use Alexa under your account.
If you do not accept the terms of this Agreement, then you may not use Alexa.

Qualifications & exceptions

  • Acceptance covers all other persons who use Alexa under your account, not only the account holder.

Account & Service Control · Context

Alexa needs a compatible product and internet; some features cost extra or vary by area

To access and use Alexa you need an Alexa Enabled Product and an internet connection. Some Alexa services may not be available in all areas or on all Alexa Enabled Products, and some may require separate fees or subscriptions.

Supporting quotations

An Alexa Enabled Product and internet connection are required to access and use Alexa.
Some Alexa services may not be available in all areas or on all Alexa Enabled Products and may require separate fees or subscriptions.

Qualifications & exceptions

  • Availability and fees are stated as possibilities ("may"), not as applying to every service.

Account & Service Control · Procedure

Kid skill voice purchases need your approval, and you agree to approval texts

By default, each voice purchase from Amazon made through a kid skill requires your approval, and you can turn off all voice purchasing in kid skills. You consent to receive automated text messages from Amazon requesting those approvals. To stop these automated texts, you can change the voice purchasing settings for kid skills in the Alexa App.

Supporting quotations

By default, your approval will be required for each voice purchase from Amazon through a kid skill and you can turn off all voice purchasing in kid skills.
You consent to receive automated text messages from us requesting those approvals.
To opt out of these automated text messages, you may change your voice purchasing settings for kid skills in your Alexa App.

Qualifications & exceptions

  • The default approval covers voice purchases from Amazon through a kid skill.
  • Opting out of the texts is done by changing kid skill voice purchasing settings.