Legal Rights & Agreement Rules · Restriction or exception
Alexa can be wrong or take the wrong action, with no accuracy guarantee
Alexa may give responses that do not represent Amazon's views, and may get things wrong, including failing to take an action you asked for or taking a different action. Amazon does not guarantee that Alexa or its functionality or content, including traffic, health or stock information, is accurate, reliable, always available or complete. You may encounter content you find inaccurate, offensive, indecent or objectionable, and Amazon says it has no responsibility or liability for such content.
Supporting quotations
Alexa may provide responses that do not represent Amazon’s views.
Alexa may also get things wrong, including by failing to take a requested action or taking an action different from what you requested.
We do not guarantee that Alexa or its functionality or content (including traffic, health, or stock information) is accurate, reliable, always available, or complete.
Amazon has no responsibility or liability for such content.
Qualifications & exceptions
The disclaimer expressly names traffic, health and stock information.
Legal Rights & Agreement Rules · Permission or license
Amazon can rewrite these terms by posting them; continued use means you accept
Amazon may amend any of the Agreement's terms at its sole discretion by posting revised terms on the Amazon.com website. If you keep using Alexa after the revised Agreement's effective date, you are treated as accepting the new terms. The terms do not promise any direct notice to you of the change.
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We may amend any of this Agreement’s terms at our sole discretion by posting the revised terms on the Amazon.com website.
Your continued use of Alexa after the effective date of the revised Agreement constitutes your acceptance of the terms.
Qualifications & exceptions
Changes take effect through posting on Amazon.com; acceptance is by continued use after the effective date.
Legal Rights & Agreement Rules · Procedure
Alexa disputes follow the Amazon.com Conditions of Use dispute and law terms
Any dispute or claim arising from or relating to this Agreement or Alexa is subject to the dispute resolution, governing law, disclaimer of warranties, limitation of liability and all other terms in the Amazon.com Conditions of Use. The Conditions of Use were not supplied, so what those dispute terms require is not explained here.
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Any dispute or claim arising from or relating to this Agreement or Alexa is subject to the dispute resolution, governing law, disclaimer of warranties, limitation of liability, and all other terms in the
Qualifications & exceptions
Covers any dispute or claim arising from or relating to the Agreement or Alexa.
Not stated here
The Amazon.com Conditions of Use were not supplied; their dispute resolution method and governing law are unknown here.
Legal Rights & Agreement Rules · Restriction or exception
Amazon's total liability for Alexa claims is capped at $50
Unless applicable law requires otherwise, the combined liability of Amazon, its licensors and its service providers for any claim arising from or relating to this Agreement or your use of Alexa will not exceed fifty dollars ($50). This cap is in addition to, and does not limit, the disclaimer of warranties and limitation of liability terms in the Amazon.com Conditions of Use.
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and unless otherwise required by applicable law, in no event will our or our licensors’ or our service providers’ aggregate liability with respect to any claim arising from or relating to this Agreement or your use of Alexa exceed fifty dollars ($50).
Without limiting the Disclaimer of Warranties and Limitation of Liability terms in the
Qualifications & exceptions
Unless otherwise required by applicable law.
Covers Amazon, its licensors and its service providers, in aggregate.
Not stated here
The Conditions of Use limitation terms that also apply were not supplied.
Legal Rights & Agreement Rules · Context
An unenforceable term is severed and the rest of the Agreement still applies
If any term of the Agreement is found invalid, void or unenforceable, that part is treated as severable and does not affect the validity and enforceability of the remaining terms.
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If any term or condition of this Agreement is deemed invalid, void, or for any reason unenforceable, that part will be deemed severable and will not affect the validity and enforceability of any remaining term or condition.
Legal Rights & Agreement Rules · Context
Alexa calling and messaging are provided by Amazon affiliate AMCS under a separate schedule
AMCS LLC, an Amazon affiliate, may offer Alexa-related communication services, such as sending and receiving messages and calls, connecting with other Alexa users, and placing outbound calls to phone numbers ("Alexa Communication"). The Alexa Communication Schedule is part of the Alexa Terms of Use, and you agree to it when you register for or use Alexa Communication. Your use is also subject to the Alexa Communication Usage Guidelines, which are part of the schedule. Other AMCS services are not covered by this schedule and may have other terms.
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AMCS LLC (“AMCS”), an affiliate of Amazon, may offer you certain Alexa-related communication services, such as the ability to send and receive messages and calls and connect with other Alexa users, and the ability to place outbound calls to phone numbers (collectively, “Alexa Communication”).
This schedule is part of the Alexa Terms of Use and you agree to these terms when you register for or use Alexa Communication.
which are part of this schedule.
AMCS and its affiliates may offer services other than Alexa Communication, which are not covered by this schedule and may be subject to other terms.
Qualifications & exceptions
Applies when you register for or use Alexa Communication.
Other AMCS services are outside this schedule.
Not stated here
The Alexa Communication Usage Guidelines were not supplied.
Legal Rights & Agreement Rules · Restriction or exception
Alexa calling cannot reach 911 or other emergency services
Alexa Communication is not a replacement for traditional phone or mobile service and does not function as one. You acknowledge that you cannot use it to reach emergency services such as 911, and it is not designed to send or receive emergency communications to police, fire, hospitals or any service connecting to a public safety answering point. You should make sure you can reach emergency services through a mobile phone, landline or other service.
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Alexa Communication is not a replacement for traditional two-way telephone or mobile phone service, and does not function as such.
You acknowledge that you cannot use Alexa Communication to access emergency services, such as 911.
You should ensure you can contact your relevant emergency services providers through a mobile, landline telephone, or other service.
Qualifications & exceptions
The statement is made for Alexa Communication; the separate optional Emergency Assist feature mentioned under Premium Features is not described in the supplied text.
Not stated here
Terms for Emergency Assist were not supplied, so how it relates to this limit is unknown.
Legal Rights & Agreement Rules · Context
For subscriptions to other Amazon services, that service's terms win in a conflict
If your Alexa Subscription is to another Amazon service, such as Amazon Music Unlimited, that service's terms of use add further terms to your subscription. If this Agreement conflicts with the other service's terms of use, the other service's terms control with respect to that service.
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For any Alexa Subscription to another Amazon service (such as Amazon Music Unlimited), please see the terms of use for that service for additional terms that apply to your subscription.
In the event of a conflict between this Agreement and the terms of use for another Amazon service, the terms of use for the other service will control with respect to that service.
Qualifications & exceptions
The priority rule applies only to the other Amazon service, not to Alexa generally.
Not stated here
The other Amazon services' terms of use were not supplied.
Legal Rights & Agreement Rules · Context
The Alexa agreement bundles these terms with linked Amazon policies
These Alexa Terms of Use (last updated May 14, 2026) are an agreement between you and Amazon.com Services LLC together with its affiliates. The "Agreement" is not just this page: it also includes the attached schedules (the Alexa Communication Schedule and the Alexa Subscription Schedule), the Amazon.com Privacy Notice, the Amazon.com Conditions of Use, the Alexa and Amazon Devices Acceptable Use Policy, and other applicable rules, policies and terms posted on Amazon.com, available through the Alexa App, or provided with Alexa Enabled Products. Only this page and its two schedules were supplied for this analysis; the linked documents are named but their content is not explained here.
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This is an agreement between you and Amazon.com Services LLC (with its affiliates, “Amazon,” “we,” “us,” or “our”).
and the other applicable rules, policies, and terms posted on the Amazon.com website, available through your Alexa App, or provided with Alexa Enabled Products (collectively, this “Agreement”).
including the attached schedules
Last Updated: May 14, 2026
Qualifications & exceptions
The catch-all also pulls in other rules, policies and terms posted on Amazon.com, in the Alexa App or provided with Alexa Enabled Products, without listing them.
Not stated here
The Privacy Notice, Conditions of Use, Acceptable Use Policy and the other posted rules were not supplied, so their terms are not analyzed here.
Legal Rights & Agreement Rules · Context
"Alexa" includes third-party skills, software, the app and support
The terms define "Alexa" broadly: it covers Amazon's Alexa services including Third-Party Services, digital content, Software, the Alexa App, and support and related services. A Third-Party Service is any Alexa skill or other service or application provided by a third party that Amazon makes available on or through Alexa. An Alexa Enabled Product is any product or application that gives access to Alexa (such as Echo devices and the Alexa App); an Auxiliary Product is anything you can operate with an Alexa Enabled Product, such as smart lights, switches and thermostats. Software means all software Amazon makes available for use with Alexa, and the Alexa App is Amazon's app or website for accessing Alexa and its settings.
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“Alexa” means Amazon’s Alexa services, which include Third-Party Services, digital content, Software, the Alexa App, and support and other related services.
“Alexa App” means the app or website provided by Amazon that provides access to Alexa, Alexa’s settings, Alexa-related content, and other information.
“Alexa Enabled Product” means any product or application that enables access to Alexa, such as Amazon Echo devices and the Alexa App.
“Auxiliary Product” means any product you can interact with or operate using an Alexa Enabled Product, including smart home devices such as lights, switches, and thermostats.
“Software” means all software that we make available to you for use in connection with Alexa.
“Third-Party Service” means any Alexa skill or other service or application provided by a third party that we make available to you for use on or through Alexa.
Qualifications & exceptions
Because "Alexa" includes Third-Party Services, rules stated for Alexa also reach skills provided by third parties.
Legal Rights & Agreement Rules · Procedure
Each skill can carry its own third-party terms on top of these
Your use of any Third-Party Service is governed both by this Agreement and by any third-party terms that apply to that service. Some of those third-party terms are in the Legal and Compliance section of the Alexa App or linked from it, and they may be updated from time to time. If you do not accept a service's third-party terms, you should not use that service. Providers of Third-Party Services may change or discontinue their functionality or features.
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Your use of any Third-Party Service is subject to this Agreement and any third-party terms applicable to the Third-Party Service.
Certain of these third-party terms can be found in the Legal and Compliance section of your Alexa App, or may be linked from your Alexa App, and may be updated from time to time.
If you do not accept the third-party terms applicable to a Third-Party Service, do not use that Third Party-Service.
Providers of Third-Party Services may change or discontinue the functionality or features of their Third-Party Service.
Qualifications & exceptions
Only "certain" third-party terms are said to be in or linked from the Alexa App; others may be elsewhere.
Not stated here
The third-party terms themselves were not supplied.
Legal Rights & Agreement Rules · Restriction or exception
Amazon disclaims responsibility for third-party skills, devices and firmware
Amazon states it has no responsibility or liability for Third-Party Services. Alexa Enabled Products and Auxiliary Products include third-party products that Amazon does not manufacture or develop, and Amazon likewise disclaims responsibility or liability for those third-party products and for manufacturer-provided firmware.
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Amazon has no responsibility or liability for Third-Party Services.
Alexa Enabled Products and Auxiliary Products include third-party products that Amazon does not manufacture or develop.
Amazon has no responsibility or liability for third-party products or manufacturer-provided firmware.
Qualifications & exceptions
The firmware disclaimer covers manufacturer-provided firmware even though Amazon may install it automatically (see the firmware card).
Not stated here
Whether these disclaimers are enforceable in every situation is not analyzed here.