Retention & Deletion · Company practice
Your Alexa messages and call requests are kept in the cloud and used to improve services
Under the Alexa Communication Schedule, your messages, communication requests (such as "Alexa, call Mom") and related interactions are Alexa Interactions. Amazon processes and retains them and related information in the cloud to respond to your requests, to provide extra functionality such as speech-to-text transcription and the reverse, and to improve its services. Amazon also stores your messages in the cloud so they are available in the Alexa App and on select Alexa Enabled Products.
Supporting quotations
Your messages, communications requests (e.g., “Alexa, call Mom”), and related interactions are “Alexa Interactions,” as described in the Alexa Terms of Use.
Amazon processes and retains your Alexa Interactions and related information in the cloud in order to respond to your requests (e.g., “Send a message to Mom”), to provide additional functionality (e.g., speech to text transcription and vice versa), and to improve our services.
We also store your messages in the cloud so that they’re available on your Alexa App and select Alexa Enabled Products.
“Alexa Interactions” means all information related to your use of Alexa and Alexa Enabled Products
Qualifications & exceptions
- Messages and communication requests fall within the broad Alexa Interactions definition, so the general recording and retention terms also reach them.
- Improving Amazon's services is one of the stated purposes.
Not stated here
- No retention period for messages is stated.
Retention & Deletion · Company practice
Amazon records, processes and keeps your Alexa Interactions in the cloud
Amazon records, processes and retains your Alexa Interactions and other information from your account in the cloud, such as your voice and text inputs, music playlists, shopping lists and shopping history, and information from Third-Party Services (for example when you link your email account). It does this to provide, personalize and improve its services. Whenever you interact with Alexa by voice, Alexa records the audio and sends it to the cloud. These terms state no retention period; deleting voice recordings and managing their use are described only on a linked help page.
Supporting quotations
Amazon records, processes, and retains Alexa Interactions and other information from your account, such as your voice and text inputs, music playlists, shopping lists and shopping history, and information from Third-Party Services (such as when you link your email account or other Third-Party Service to Alexa) in the cloud to provide, personalize, and improve our services.
When you interact with Alexa by voice, Alexa records and sends audio to the cloud.
how to delete voice recordings associated with your account, and how to manage our use of those voice recordings.
Qualifications & exceptions
- Purpose stated: to provide, personalize and improve Amazon's services.
- Audio is recorded and sent to the cloud when you interact by voice.
Not stated here
- No retention period is stated here; the linked Alexa FAQ page that explains deletion and management of voice recordings was not supplied.