Security & Safeguards · Company practice
Enhanced calling features decrypt your calls in Amazon's cloud, without keeping call audio
You can enable enhanced communication features, such as group Drop In, in the Alexa App. When they are enabled, Amazon decrypts, processes and then re-encrypts your audio and video calls in the cloud. Amazon states that it does not retain the audio or any information about the content of your calls. You or other participants may also ask Alexa for help during a call, such as "Alexa, volume up" or "Alexa, hang up".
Supporting quotations
You can enable enhanced communication features, such as group Drop In, in the Alexa App.
When enabled, we will de-crypt, process, and then re-encrypt your audio and video calls in the cloud.
We do not retain the audio or any information about the content of your calls.
You or other call participants may be able to ask Alexa to help with certain functions during a call
Qualifications & exceptions
- Cloud decryption applies when enhanced communication features are enabled.
- The no-retention statement covers call audio and information about call content.
Not stated here
- The terms do not say whether the no-retention statement is limited to calls made with enhanced features or covers all calls; how in-call Alexa requests are handled is not separately stated.