Wireless Plan Terms

Account & Service Control · Restriction or exception

Everyone using your AT&T services is bound by the Agreement, and you must tell them

All users of your AT&T Services, including minors, are subject to the limits and obligations of this Agreement, including its arbitration provision and the Privacy Notice. The account holder has the duty to inform those users of their limits and obligations and to give them this Agreement.

Supporting quotations

You agree that all users of your AT&T Services (including minors), are subject to the limitations and obligations of this Agreement, including its arbitration provision and Privacy Notice.

It’s your duty to inform them of their limitations and obligations and to provide this Agreement to them.

Qualifications & exceptions

• Applies to all users of the account holder's AT&T Services, expressly including minors.

Account & Service Control · User right or choice

Authorized Users can manage your account and you are responsible for what they do

You may designate people such as family members as Authorized Users. They can manage your AT&T Accounts, including changing or adding Services. You are responsible for all actions, changes and additions made by Authorized Users and by anyone else who accesses or uses your Account or devices, including purchases of apps, add-on products and additional AT&T Services.

Supporting quotations

You may designate individuals (such as family members) to act on your behalf (“Authorized Users”). Authorized Users can manage your AT&T Accounts, including changing or adding Services.

You’re responsible for all actions, changes, and additions made by any Authorized Users, and any other persons accessing or using your Account or device(s).

Qualifications & exceptions

• Your responsibility also covers other persons accessing or using your Account or device(s), not only designated Authorized Users.

Account & Service Control · Restriction or exception

Any adult present at installation can act for you, including accepting terms and charges

If you are not present, or do not identify yourself, when an AT&T Service is installed, you authorize any adult present to act on your behalf even if you never designated that adult as an Authorized User; the minimum age may differ by state or territory. That adult can accept related terms, agreements and charges, and AT&T may give that adult information about your Accounts, make changes at the adult's direction and run credit checks on you that it deems appropriate to make those changes or answer questions. AT&T may, in its sole discretion, refuse to let the adult authorize installation or receive information if the adult cannot sufficiently identify themselves or answer questions about you.

Supporting quotations

If you are not present or do not identify yourself when an AT&T Service is installed, you authorize any adult (the minimum age may differ by state or territory) present to act on your behalf, regardless of whether you designated that adult as an Authorized User.

You also authorize this adult to accept any related terms and conditions, agreements, and charges.

Further, you authorize us to provide information about and make changes to your AT&T Accounts (as well as to perform any credit checks on you that we deem appropriate to implement the changes or respond to questions) at the direction of this adult.

AT&T reserves the right to refuse to allow an adult to authorize installation, take any action regarding your AT&T Accounts, or receive any information if we decide in our sole discretion that the adult has failed to provide sufficient identifying information or cannot answer questions about you or your AT&T Accounts to our satisfaction.

Qualifications & exceptions

• Applies only when you are not present or do not identify yourself at installation.
• The minimum age of the adult may differ by state or territory.

Account & Service Control · Permission or license

AT&T may stop letting you use one login for several accounts

If you were previously offered the option to combine credentials to log onto several AT&T and/or third-party accounts, AT&T may, in its sole discretion, end that option and require separate credentials for different accounts.

Supporting quotations

In AT&T’s sole discretion, we may end this option and require separate credentials for different accounts.

Account & Service Control · Restriction or exception

You consent to autodialed and prerecorded calls and messages and the Agreement says you cannot revoke it

You agree that AT&T, its affiliates, agents and others acting or claiming to act for it, including outside collection agencies, can at any time send email or other electronic messages to any number or email address associated with your AT&T Services, including through automated systems sending preset messages. Calls or messages to numbers or email addresses you provide, or that are associated with your Services, may use an automatic telephone dialing system, artificial or prerecorded voices, or other automated equipment such as a predictive dialer, and the Agreement states that you cannot revoke your consent to be contacted this way. You also represent that you have authority to consent to communications to any numbers or emails you provide.

Supporting quotations

can at any time send you email or other electronic messages to any phone number or email address associated with your AT&T Services by any means, including an automated system that sends preset messages.

may be sent using an automatic telephone dialing system, artificial or prerecorded voices, or other automated dialing equipment such as a predictive dialer, and that you cannot revoke your consent to be contacted in this manner.

that you have authority to consent to communications to any phone numbers or email addresses you provide, and that you will promptly notify us if your contact information has changed.

Qualifications & exceptions

• The irrevocability is stated for contact by automated dialing and prerecorded methods; the separate unsubscribe option for promotional communications still applies.

Not stated here

• Whether applicable law permits revoking such consent despite this statement is not addressed by the Agreement.

Account & Service Control · Procedure

Notices by any contact method count as received, and bill messages count as delivered on set dates

Notices sent by any of the listed methods are considered received by you. You must keep your contact information accurate and current and tell AT&T promptly when it changes. AT&T sends important messages through bill messages and inserts: with electronic billing you are treated as receiving them when the electronic bill is available to view, and with paper billing three days after AT&T mails the bill. Communications may include emergency alerts, updates to this Agreement, payment or past-due notices and promotions for AT&T or partner products.

Supporting quotations

You agree that notices provided to you using any of these methods are considered received by you.

We will send important messages to you through bill messages and/or bill inserts. If you have electronic billing, you are considered to have received these notices once your electronic bill is available for viewing. If you get a paper bill, you are considered to have received these notices three days after we mail the bill to you.

Communications to you may include, but are not limited to, emergency alerts, updates to this Agreement, communications regarding payments or past-due balances, and information concerning promotions regarding any AT&T Services or products or services offered by our third-party partners.

Account & Service Control · Permission or license

AT&T may change features, rates or charges, or end your service, for any reason

AT&T reserves the right to modify, suspend or discontinue any function or feature of any AT&T Service, including your rates or charges, or to terminate your service entirely, for any reason. The listed examples include complying with an order of an agency, court or arbitrator; losing either side's rights to access the network facilities, land or buildings needed to provide service; and misconduct by you or any user of your services. Separately, Section 1.17.2 requires notice of changes that are materially adverse to you and lets you cancel within 14 days of such a notice during a commitment to avoid an early termination fee.

Supporting quotations

AT&T reserves the right to modify, suspend, or discontinue any function or feature of any AT&T Service, including your rates or charges, or to terminate your AT&T Service entirely, for any reason, including but not limited to:

compliance with an order by a state or federal agency, court, or arbitrator;

any interruption or loss of either your or AT&T’s rights to access any part of the network facilities required to provide your services, including rights to access the land or buildings where the facilities are located; or

any Misconduct by you or any user of your AT&T Services.

If we notify you of a materially adverse change concerning an AT&T Service during your Service or Programming Commitment, and if you don’t accept the change, you must cancel the AT&T Service within 14 days of the notice to avoid an early termination fee, if applicable.

Qualifications & exceptions

• "For any reason": the listed reasons are examples, not limits.
• Materially adverse changes require notice, with a 14-day cancellation window during a commitment (1.17.2).

Account & Service Control · Restriction or exception

Misconduct, including AUP breaches, abuse of staff, reselling or credit risk, lets AT&T change or end service

Among the reasons AT&T may modify, suspend or terminate service are a loss of either side's rights to access the network facilities, land or buildings needed for service, and any Misconduct by you or any user of your services. Misconduct is defined non-exhaustively and includes conduct AT&T believes violates the Agreement or the Acceptable Use Policy; abusive, threatening or unreasonable conduct toward AT&T employees or representatives in person, by phone or in writing; abusive, fraudulent or unlawful use of services; giving false or misleading information, including about creditworthiness; use that harms AT&T's or others' networks, customers or operations, infringes intellectual property, violates privacy, generates spam or abusive calling or publishes threatening, offensive or illegal material; reselling services or access; and failing to pay when due or to keep required deposits, or any change AT&T determines creates a risk of non-payment, such as worse creditworthiness.

Supporting quotations

any interruption or loss of either your or AT&T’s rights to access any part of the network facilities required to provide your services

any Misconduct by you or any user of your AT&T Services. “Misconduct” includes but is not limited to:

any conduct that we believe violates this Agreement or AT&T’s Acceptable Use Policy;

any conduct that involves the use of abusive, threatening, or unreasonable conduct toward any of our employees or representatives, whether in person, over the phone, or in writing;

any abusive, fraudulent, or unlawful use of any AT&T Services;

providing us with false or misleading information about you, users of your AT&T Services, or use of AT&T Services, including inaccurate information related to your creditworthiness;

any use of AT&T Services in a manner that negatively affects our or other entities’ networks, customers, or operations, or that infringes anyone’s intellectual property rights, violates others’ privacy, generates spam or abusive messaging or calling, or results in the publication of threatening, offensive, or illegal materials;

any reselling of AT&T Services (including selling of use of or access to AT&T Services); or

any failure to make all required payments when due or to maintain sufficient amounts on deposit or pay another form of credit security, as well as any change that we determine creates a risk of non-payment (such as a deterioration in your creditworthiness).

Qualifications & exceptions

• Misconduct is judged in part by AT&T's belief ("conduct that we believe violates") and determination ("any change that we determine creates a risk of non-payment").
• Misconduct by any user of your services counts, not only by the account holder.

Account & Service Control · Restriction or exception

Children under 13 should use AT&T services only with a guardian account holder's permission

Children under 13 should not be allowed to access AT&T Services unless an Account holder who is their legal guardian allows it. Allowing a child access gives the child access to all features (such as email, texts and apps), the internet and a broad range of third-party content, and deciding whether features are appropriate for a minor is solely your responsibility.

Supporting quotations

Children under the age of 13 should not be permitted to access AT&T Services unless allowed by an Account holder who is their legal guardian.

It is your sole responsibility to determine whether the features are appropriate for a minor.

Account & Service Control · Context

Activating, using or paying for service accepts the Agreement and confirms you are an adult able to contract

Agreeing to, acknowledging or signing any agreement or terms, or activating, using or paying for any AT&T Service, is acceptance of this Agreement and confirms you are over the age of majority and can enter binding contracts. If you use services on behalf of an entity such as a corporation, you accept on its behalf, and if that entity has a separate business agreement with AT&T, those business terms control.

Supporting quotations

By agreeing, acknowledging, or signing any agreement or terms and conditions or otherwise activating, using, or paying for any AT&T Service – which constitutes acceptance of this Agreement – you’re confirming that you’re over the age of majority and have the capacity to enter into binding contracts.

In addition, if you’re using AT&T Services on behalf of any entity, such as a corporation or other organization, you’re accepting this Agreement on that entity’s behalf. If that entity has separately entered into a business agreement with us, those business terms control.

Qualifications & exceptions

• A separate business agreement controls for entity users.

Account & Service Control · Context

Wireless service works with a device holding your account's SIM or one made only for AT&T's network

AT&T Wireless Service may be used with a mobile device containing a SIM assigned to your Account, or with a device designed and purchased for exclusive use on AT&T's network; the Wireless Service Terms call either one a "Device" or "Equipment".

Supporting quotations

AT&T Wireless Service may be used with: (a) a mobile device that contains a SIM that is assigned to your Account or (b) a device that is designed and purchased for use exclusively on AT&T’s network (referred to in the Wireless Service Terms interchangeably as “Device” or “Equipment”).

Account & Service Control · Context

Voice service covers calls within your plan's coverage area, subject to the Agreement's limits

If your rate plan includes voice service, you can make and receive calls within your rate plan's coverage area, subject to the Agreement's limitations; calls outside that area may incur additional charges.

Supporting quotations

If your rate plan includes voice service, subject to the limitations in this Agreement, you can make and receive calls within your rate plan’s coverage area (“Voice Service”).

Account & Service Control · Restriction or exception

Text delivery is not guaranteed; undelivered messages are deleted after 72 hours

If your plan includes SMS, MMS and/or Advanced Messaging (RCS), you can send and receive them subject to the Agreement's limits. Messages using other protocols and third-party messaging apps may use data, and messages sent or received on tablets, laptops, smart watches and other connected devices count as data, not messages. AT&T does not guarantee delivery: messages, including downloaded content, not delivered within 72 hours are deleted, and AT&T may change that delivery period without notice. Advanced Messaging does not work if messaging or data is blocked on your line, group message size limits apply, some content may not display on some devices, AT&T may change message size limits without notice, and visiting websites may lead to unsolicited third-party messages.

Supporting quotations

Apps that use other messaging protocols and over the top third-party messaging apps may incur data charges. Messages sent from or received on tablets, laptops, smart watches, or other connected devices are treated as data usage, not messages.

AT&T does not guarantee delivery of messages. Messages, including downloaded content, not delivered within 72 hours will be deleted and no longer available. AT&T reserves the right to change this delivery period as needed without notification.

Advanced Messaging will not work if messaging or data has been blocked on your line.

AT&T reserves the right to change the Message size limit at any time without notification.

You may receive unsolicited messages from third parties as a result of visiting internet sites.

Qualifications & exceptions

• The 72-hour delivery window may be changed without notification.

Account & Service Control · Context

Data service gives mobile internet access; some services on it come from third parties with their own terms

If your rate plan includes data, you can browse the internet and use wireless services, content and apps such as email, GPS navigation and video streaming, subject to the Agreement's limits. Services provided through Data Service may come from AT&T, its affiliates, assignees or successors, or third parties, subject to service-specific terms.

Supporting quotations

If your rate plan includes data, subject to the limitations in this Agreement, you will be able to browse the internet and access wireless services, content and apps

Services provided via the Data Service may be provided by AT&T or its affiliates, assignees, successors, or by third parties subject to service-specific terms and conditions.

Account & Service Control · Restriction or exception

You must have a U.S. mailing address and live in AT&T's own coverage area; maps are only approximate

To activate and keep Wireless Service you must have a U.S. mailing address and live within the coverage area of the network owned and operated by AT&T (or its assignee or successor). Coverage maps at att.com/coverageviewer have gaps and are only approximations. Even inside your coverage area, network capacity, your Device, your plan, terrain, buildings, foliage and weather can affect availability and quality, and Wireless Service or technologies such as 5G will not be available everywhere at all times.

Supporting quotations

To activate and maintain your Wireless Service you must have a U.S. mailing address and live within AT&T’s, its assignee’s or its successor’s owned and operated network coverage area.

There are gaps in coverage maps, which, by their nature, are only approximations of actual coverage.

Wireless Service or particular wireless technologies (such as 5G) will not be available in all areas at all times.

Account & Service Control · Restriction or exception

No particular network speed or capability is guaranteed

AT&T uses different network technologies and not all Devices work on all of them. It does not guarantee any specific network capability at any time, including any particular speed; actual speeds depend on device characteristics, network technology, availability, coverage, tasks, files, apps and other factors.

Supporting quotations

We do not guarantee that you will receive any specific network capability at any given time, including any particular network speed.

Account & Service Control · Restriction or exception

Service may be interrupted or limited, including for network management and emergency priority access

Wireless Service may be interrupted, delayed or limited for many reasons, including environmental conditions, unavailable radio channels, system capacity, network management, priority access for National Security and Emergency Preparedness personnel during a disaster or emergency, coordination with other systems, equipment work and problems with interconnecting carriers' facilities.

Supporting quotations

Wireless Service may be interrupted, delayed, or otherwise limited for a variety of reasons, including environmental conditions, unavailability of radio frequency channels, system capacity, network management, priority access by National Security and Emergency Preparedness personnel in the event of a disaster or emergency

Account & Service Control · User right or choice

You can change your plan any time, but your device may require certain plans

You can change your Wireless Service at any time, but what is available depends on your Device, which may require certain service; for example, smartphone users must have a rate plan that includes both voice and data.

Supporting quotations

You also can change your Wireless Service at any time, but the Wireless Service available to you depends on your Device. Your Device may require certain Wireless Service, for example, smartphone users must have a rate plan that includes both voice and data.

Account & Service Control · Restriction or exception

AT&T alone decides what counts as prohibited network use, including unapproved tethering, reselling or excessive use

AT&T treats its wireless network as a shared resource and forbids "Prohibited Network Uses", and may take any reasonable action needed to prevent and stop them or any other Acceptable Use Policy violation. Prohibited Network Uses are uses that, in AT&T's sole determination, hinder other customers' access; use a mechanism to originate, amplify, retransmit or generate a radio signal without permission; harm the network, its security or capacity; excessively and disproportionately contribute to congestion; hurt service levels or legitimate data flows; degrade performance; harm other customers; tether a Device to a computer or IoT device without a tethering plan; tether a Device to a home gateway or router as internet backup unless AT&T can actively manage its traffic; use a Device on an ineligible rate plan; resell Wireless Service; or are excessive or unreasonable.

Supporting quotations

We may take any and all reasonable actions necessary to prevent and stop Prohibited Network Uses or any other violation of AT&T’s

Prohibited Network Uses include use of AT&T Wireless Service that, in AT&T’s sole determination:

hinders other customers’ access to the wireless network;

involves a mechanism that is used to originate, amplify, enhance, retransmit or generate a radio frequency signal without our permission;

negatively affects our network or compromises network security or capacity;

excessively and disproportionately contributes to network congestion;

adversely impacts network service levels or legitimate data flows;

degrades network performance;

causes harm to other customers;

tethers a wireless Device to a computing or internet of things (“IOT”) device if you have not subscribed to a rate plan with a tethering feature;

tethers a wireless Device to a home gateway or router as an Internet backup unless the home gateway or router allows AT&T to actively manage wireless traffic volumes originating at the gateway or router to prevent network congestion;

uses any Device for Wireless Service with an ineligible rate plan;

constitutes the reselling of any Wireless Service; or

is excessive or unreasonable.

Qualifications & exceptions

• Classification is "in AT&T's sole determination".
• Tethering is allowed only on a plan with a tethering feature; router backup only if AT&T can manage the traffic.

Account & Service Control · Restriction or exception

Unlimited talk is for live conversation; over 1,000 minutes of forwarding or conferencing can end it

Unlimited Voice Service is mainly for live dialogue between individuals. If your use for call forwarding, conference calling or other purposes besides live dialogue exceeds 1,000 minutes a month, AT&T may terminate your service or move you to a plan without unlimited voice. Unlimited voice may not be used for other commercial purposes, such as keeping an open line for dispatch or monitoring, accessing or forwarding to multi-party chat lines, transmitting broadcasts or prerecorded material, or telemarketing.

Supporting quotations

If your use of unlimited Voice Service for call forwarding, conference calling or purposes other than live dialogue between individuals exceeds 1,000 minutes per month, AT&T may terminate your Service or change you to a rate plan with no unlimited voice usage components.

Our unlimited Voice Service may not be used for any other commercial purposes, including, but not limited to: (1) maintaining an open line to provide dispatch or monitoring services; (2) accessing or remote call forwarding to multi-party chat line services; (3) transmitting broadcasts or pre-recorded materials; or (4) telemarketing.

Account & Service Control · Restriction or exception

Texting is for personal use only: no commercial, bulk, spam or resold messaging

Messaging Services are only for communication between, or initiated by, individuals for personal use. You may not use them commercially, including sending unsolicited, unauthorized or spam messages, sending or receiving unusually high volumes or messages not originated on your Device, or reselling or transferring messaging capabilities. AT&T may terminate or restrict your Messaging Service for tethered messaging, excessive use or misuse. The separate Acceptable Use Policy has more detail.

Supporting quotations

Our Messaging Services are provided solely for communication between, and/or initiated by, individuals for personal use.

You may not use Messaging Services for commercial purposes, including, but not limited to: (1) sending unsolicited, unauthorized, spam, or other unwanted messages (whether SMS, MMS, RCS, or other); (2) sending or receiving unusually high numbers of messages or messages not originated on your Device; or (3) reselling or transferring messaging capabilities.

We may terminate or restrict your Messaging Service for tethered messaging, excessive use, or misuse.

Account & Service Control · Restriction or exception

No servers, P2P, always-on connections, TV redirection or line replacement on mobile data

Unless the Agreement otherwise permits, Data Service may not be used in ways that excessively contribute to congestion, hinder others' access or degrade performance. Examples include server devices or host applications such as continuous webcam posts or broadcasts, automatic data feeds or automated machine-to-machine connections; auto-responders, cancel bots or similar routines generating excessive traffic; using Wireless Service as a substitute or backup for private lines or dedicated data connections; peer-to-peer file sharing; and software keeping connections continuously active when they would otherwise be idle ("keep alive"). It also may not be used with high-bandwidth applications not optimized for Data Service, such as redirecting TV signals to computers, web broadcasting, or operating servers, telemetry devices or SCADA devices.

Supporting quotations

Unless otherwise permitted by AT&T in this Agreement, Data Service may not be used in any manner that has the effect of excessively contributing to network congestion, hindering other customers’ access to the network, or degrading network performance.

use of the Wireless Service as a substitute or backup for private lines or full-time or dedicated data connections; peer-to-peer (P2P) file sharing services; and software or other devices that maintain continuous active internet connections when a connection would otherwise be idle or any “keep alive” functions.

This includes, but is not limited to, redirecting television signals for viewing on computing devices; web broadcasting; and/or the operation of servers, telemetry devices, or supervisory control and data acquisition devices.

Account & Service Control · Restriction or exception

After a plan's data threshold, your speeds can be slowed at congested cell sites until the next bill cycle

Except for FirstNet individual users, AT&T may reduce your data speeds at any time based on your data plan's terms, which may include when your usage exceeds an identified data threshold in a billing period. Slower speeds and higher latency can make sites load slowly and affect video streaming. These reductions apply at times and places where the cell site is congested compared with other customers on the same site; normal speeds return when congestion ends or your session moves to an uncongested site, and congestion-based reductions stop at the start of the next billing period unless you exceed the threshold again.

Supporting quotations

Except for FirstNet individual users, AT&T may also reduce your data throughput speeds at any time based on the terms of your data plan, which may include times when your usage exceeds an applicable, identified data usage threshold during any billing period.

Reduced data throughput speeds apply when using Data Services at times and in areas experiencing network congestion compared to other customers using the same cell site.

speeds will no longer be reduced during periods of network congestion at the start of your next billing period, unless your usage again exceeds an applicable, identified data usage threshold for that next billing period.

Qualifications & exceptions

• Does not apply to FirstNet individual users.
• Depends on your data plan terms and any identified usage threshold.

Account & Service Control · Company commitment

Wi-Fi use is not slowed by the mobile network and does not count toward your data threshold

There are no mobile network-related speed reductions when you use Wi-Fi, and Wi-Fi data does not count against a monthly wireless data usage threshold.

Supporting quotations

There are no mobile network-related speed reductions if you use Wi-Fi, and Wi-Fi data usage does not count against a monthly data usage threshold for wireless Data service.

Cross-references

• qualifies (model-proposed): After a plan's data threshold, your speeds can be slowed at congested cell sites until the next bill cycle — qualifies: Wi-Fi data does not count toward the data threshold that triggers congestion-based slowing.

Account & Service Control · Permission or license

AT&T may cut, suspend or end wireless service without advance notice, for example for misconduct or living off-network

AT&T can take any actions necessary to protect its wireless network, enforce the Agreement and stop Prohibited Network Uses. It may change, reduce, interrupt, suspend, limit or cancel your Wireless Service or terminate your Agreement without advance notice for any reason, including when you or any user of your Device or Account engages in misconduct under 1.5, lives in or mainly uses service outside AT&T's own domestic coverage area, exceeds off-net roaming allowances, or engages or tries to engage in Prohibited Network Uses. Separately, moving an unlimited plan to a tiered plan requires a billing period's notice (2.6).

Supporting quotations

AT&T can take any and all actions necessary to protect the AT&T wireless network, ensure compliance with this Agreement and prevent and/or stop Prohibited Network Uses. AT&T may also change, reduce, interrupt, suspend, limit or cancel your Wireless Service or terminate your Agreement without advance notice for any reason, including, but not limited to the following actions by you or any user of your Device or on your Account:

misconduct described by subsection 1.5;

living or predominantly using Wireless Service outside of the AT&T owned and operated domestic network coverage area;

exceeding our off-net roaming usage allowances; and

engaging or attempting to engage in Prohibited Network Uses.

Qualifications & exceptions

• "For any reason": the listed grounds are examples.
• Unlimited-to-tiered plan migration requires at least one billing period of notice (2.6).

Account & Service Control · Permission or license

AT&T may move you to a plan you qualify for or need for your device, and manage or slow the network

If you lose eligibility for a Wireless Service, AT&T may change it to one you qualify for. If AT&T determines you are using your Device without the correct rate plan, it may switch you to the required plan and charge its monthly charges and fees, after which you may choose another eligible plan. AT&T may use any reasonable network management practice to improve service, reduce congestion, adapt to technology changes or respond to limited bandwidth and spectrum, and may reduce your data speeds at any time or place according to your rate plan.

Supporting quotations

If you lose your eligibility for a particular Wireless Service, we may modify, remove, or change your Wireless Service to one for which you qualify. If we determine that you are using your Device without the correct rate plan, we reserve the right to switch you to the required rate plan and charge you the appropriate monthly charges and fees. If we change your rate plan, you may change to another eligible rate plan.

We may engage in any reasonable network management practice to enhance customer service, to reduce network congestion, to adapt to advances and changes in technology, and/or to respond to the limited availability of wireless bandwidth and spectrum. We may reduce your data throughput speeds at any time or place according to your rate plan.

Account & Service Control · Restriction or exception

Roaming depends on partner deals; AT&T may slow roaming data to 2G or cut it off without notice

AT&T's agreements with other carriers let you use service outside its own network: domestic off-net usage within the U.S. and certain territories, and international roaming abroad. Both depend on the agreements in place at any time and on those networks' technology. Availability, coverage quality and speed while off-net or roaming are not guaranteed and may change without notice, and AT&T may reduce speeds (to 2G or otherwise) or suspend Data Service for off-net and international roaming at any time without notice, regardless of how much data you have used that billing period.

Supporting quotations

Both off-net usage and international roaming are dependent upon the agreements we have at any given time with other wireless carriers

Availability, quality of coverage, and speed for Wireless Service for off-net usage and international roaming are not guaranteed and may be changed without notice. AT&T may also reduce speeds (to 2G or other speeds) or suspend wireless Data Service for off-net and international roaming at any time without notice and without regard to the amount of data you have consumed during the billing period.

Account & Service Control · Restriction or exception

Domestic roaming can be cut off above 750 minutes, 100 MB of data or 3,000 messages a month

Domestic off-net usage is usually not charged separately, but check your rate plan for roaming charges. Even if your plan includes off-net usage, you must use your Device predominantly on AT&T's own network, and AT&T may suspend, limit or cancel your use of other carriers' networks if in any month you exceed 750 voice minutes, 100 megabytes of data or 3,000 messages off-net. AT&T will notify you if it acts because you exceeded a threshold. Your Device may connect to another carrier's network even inside AT&T's coverage area.

Supporting quotations

In most cases you are not charged separately for domestic off-net usage. Please check your rate plan terms to determine whether any extra charges apply for domestic roaming.

if your rate plan provides for off-net usage, you still must use your Device predominantly within the AT&T owned and operated wireless network. Thus, if we provide you with off-net usage, we may suspend, limit or cancel your continued use of other carriers’ networks if you exceed the following off-net thresholds:

Voice: If you use more than 750 minutes during any month.

Data: If you use more than 100 megabytes of data during any month.

Messaging: If you use more than 3,000 messages during any month.

We will provide you with notice if we take action because you exceed any of these thresholds.

Please be aware that your Device may connect to another wireless carrier’s network even when you are located within the AT&T owned and operated network coverage area.

Qualifications & exceptions

• Thresholds are per month and apply to off-net use only.
• AT&T will provide notice if it takes action for exceeding a threshold.

Account & Service Control · Restriction or exception

International roaming can be blocked until you meet tenure, payment or credit criteria

Your rate plan may include international roaming for calls, texts and data, but eligibility restrictions may apply based on service tenure, payment history and/or credit, and AT&T may in its sole discretion block or remove international roaming until its criteria are met.

Supporting quotations

Certain eligibility restrictions may apply to international roaming, which may be based on Wireless Service tenure, payment history and/or credit. We may in our sole discretion block or remove your ability to use international roaming until our eligibility criteria is met.

Account & Service Control · Restriction or exception

Wi-Fi Calling drops calls, including 911, if the internet connection is lost; U.S. numbers are free from anywhere

Wi-Fi Calling lets you call and text over Wi-Fi when cellular coverage is limited; the Device must be set to AT&T HD Voice and have internet access. Losing the internet connection during a Wi-Fi call disconnects it, including 911 calls. Calls to U.S. numbers over Wi-Fi are free from the U.S. or abroad, excluding 411 and other premium numbers; calling international numbers costs international long distance rates from the U.S. and roaming rates when abroad. Some countries restrict Wi-Fi Calling, and it cannot reach 211, 311, 511 or 811.

Supporting quotations

Important Information about Wi-Fi Calling for AT&T Wireless Service Customers

Loss of your internet connection during voice Wi-Fi Calling will disconnect your call, including 911 calls. In the U.S. or internationally, you can use Wi-Fi Calling to call numbers in the U.S. at no additional charge (excluding 411 calls and other premium numbers).

International long distance rates/plans apply when calling international numbers from within the U.S. International roaming rates apply when calling international numbers while traveling outside the U.S. Certain countries restrict Wi-Fi calling. No Wi-Fi Calling to 211, 311, 511, and 811.

Account & Service Control · Restriction or exception

Wi-Fi Calling does not support TTY or TTY 911 calls; Real Time Text and other routes are alternatives

TTY devices are not compatible with Wi-Fi Calling, which will not support TTY 911 calls. People with communication disabilities can use Real Time Text instead, and can reach 911 by RTT, by TTY over the cellular network or a landline, by texting 911, or through relay services (TTY, captioned telephone, IP Relay or IP CTS).

Supporting quotations

TTY Devices are not compatible with Wi-Fi Calling:

Due to technical limitations, Wi-Fi Calling cannot be used with TTY devices and will not support TTY 911 calls.

911 services can be reached by either (1) calling 911 using Real Time Text, (2) calling 911 directly using a TTY device over the cellular network or from a landline telephone, (3) sending a text message to 911 directly,

Account & Service Control · Restriction or exception

Wi-Fi 911 calls use your device location or the Emergency Address you entered, and may be delayed if they differ

911 calls over Wi-Fi Calling first try to route to the right emergency center using automatic location information from your Device and, if that fails, the Emergency Address (no P.O. boxes) in your Wi-Fi Calling settings; a U.S. address is required to set up Wi-Fi Calling. You can update the Emergency Address at any time and should keep it current. 911 service may be delayed or unavailable if automatic location is unavailable or you call from somewhere other than the Emergency Address. You acknowledge this information and agree that, when you dial 911 over Wi-Fi Calling, AT&T may treat your Device's transmitted location as a temporarily updated Emergency Address.

Supporting quotations

911 calls using Wi-Fi Calling will first attempt to route to the appropriate emergency response center using automatic location information from your Device or, if that fails, the Emergency Address (no P.O. Boxes) entered in your Wi-Fi Calling settings.

911 service may be delayed or unavailable if automatic location information is unavailable or if using Wi-Fi Calling from a location different from the Emergency Address you entered.

you further agree that if you dial 911 on a Device using Wi-Fi Calling, AT&T may treat the automatic location information transmitted by your Device as your temporarily updated Wi-Fi Calling Emergency Address.

Account & Service Control · Restriction or exception

Voice-capable devices need a voice plan, smartphones need an eligible plan, and tethering may need its own plan

A voice plan is required on all voice-capable Devices unless your rate plan terms say otherwise, certain Devices such as smartphones require an eligible rate plan, and a tethering plan may be required to tether, depending on your rate plan terms.

Supporting quotations

A voice plan is required on all voice-capable Devices, unless specifically noted otherwise in the terms governing your rate plan. An eligible rate plan is required for certain types of Devices, including smartphones. A tethering plan may be required to enable tethering on a compatible Device, depending on the terms of your rate plan.

Account & Service Control · Restriction or exception

You may not modify AT&T devices to work on other networks except under the Unlock Policy, or alter the OS

You may not modify, or let anyone else modify, a Device bought from AT&T or its programming to work on another system, except under the AT&T Device Unlock Policy; AT&T may at its sole discretion modify the programming to allow that. You may not tamper with, replace or modify the Device's operating system from the manufacturer's specifications. You alone are responsible for complying with U.S. export control and foreign import laws when traveling with your Device.

Supporting quotations

You cannot (nor can you allow anyone else to) make any modifications to any Device purchased from AT&T or its programming to enable it to operate on any other system, except in accordance with the AT&T Device Unlock Policy found at

You may not tamper with, replace, or modify your Device operating system from its original equipment manufacturer specifications and capabilities.

You are solely responsible for complying with United States Export Control laws and regulations and the import laws and regulations of foreign countries when traveling internationally with your Device.

Account & Service Control · Procedure

Phones may be SIM-locked; unlocking for other carriers follows AT&T's Device Unlock Policy

Your Device may have a SIM lock preventing use on other carriers' networks. To use it with another carrier you must enter an unlock code; eligibility and instructions are in the AT&T Device Unlock Policy at att.com/deviceunlock, which was not supplied.

Supporting quotations

Your Device may have been programmed with a SIM lock which prevents it from operating with other wireless carriers’ networks. If you wish to use your Device with another wireless carrier, you must enter an unlock code to unlock the phone.

Not stated here

• The Device Unlock Policy eligibility criteria were not supplied.

Account & Service Control · Company practice

AT&T offers free wireless emergency alerts in parts of its area on capable devices

AT&T has chosen to offer wireless emergency alerts at no additional charge, including enhanced geo-targeting where the alert originator selects it and the handset supports it, within portions of its service area and on alert-capable Devices.

Supporting quotations

AT&T has chosen to offer, at no additional charge, wireless emergency alerts, including enhanced geo-targeting (where selected by the alert originator and supported by the handset), within portions of its service area, as defined by this Agreement, on wireless emergency alert capable Devices.

Qualifications & exceptions

• Only in portions of the service area and on capable Devices.

Account & Service Control · Restriction or exception

Emergency alerts may not reach every device or area, even capable ones

Wireless emergency alerts, including enhanced geo-targeting, may not be available on all Devices, throughout the service area, or when you are outside AT&T's service area, and alerts may not be received even where transmitted and on capable Devices. AT&T points to a support page and sales representatives for availability details; the notice is given under an FCC rule for the Commercial Mobile Alert Service.

Supporting quotations

Wireless emergency alerts, including enhanced geo-targeting (where selected by the alert originator and supported by the handset), may not be available on all Devices or in the entire service area, or if a subscriber is outside of the AT&T service area. In areas in which the emergency alerts are transmitted, such alerts may not be received even though a Device is capable of receiving them.

Account & Service Control · Company practice

Bills are paperless by default unless you ask for paper

Unless agreed otherwise when you subscribe, you may receive an electronic bill in your AT&T account (website or app) unless you say you want a paper bill. With electronic billing, AT&T emails your official email address each month when the bill is available. You can review your bill or switch back to paper in your billing preferences; FirstNet individual users manage billing through FirstNet Central.

Supporting quotations

Unless agreed to otherwise when you subscribe, you may receive an electronic (paperless) bill at AT&T’s online account management site

If you have electronic billing, each month we will send you an email notice to your official email address on file with AT&T when your electronic bill is available online. You may review your monthly bill or switch back to a paper bill by changing your billing preferences at your AT&T account.

Account & Service Control · Context

AT&T Wireless Internet uses a gateway for a landline phone and up to 11 devices over the wireless network

AT&T Wireless Internet service (formerly Wireless Home Phone and Internet) uses a mobile wireless gateway (WI Device) that lets you connect a landline phone for calls and up to eleven internet-capable devices (one by Ethernet, ten by Wi-Fi) for mobile broadband over AT&T's wireless network. The rest of Section 2 governs how that service works.

Supporting quotations

With AT&T Wireless Internet service, the WI Device allows you to connect a landline phone to place and receive calls, and to connect up to eleven internet-capable devices (one via Ethernet and ten via Wi-Fi) to have mobile broadband internet access over the AT&T wireless network.

Account & Service Control · Restriction or exception

Wireless Internet supports no messaging or international roaming; wrong plans may be switched and billed

If your WI Device roams on other carriers' networks, AT&T's off-net usage restrictions apply. AT&T Wireless Internet does not support messaging or international roaming. If you use the WI Device with a rate plan not designed for this service, AT&T may switch you to an appropriate plan and bill its charges.

Supporting quotations

If your WI Device is used to roam on other carrier networks, AT&T’s off-net usage restrictions apply. Messaging services and international roaming are not supported by AT&T Wireless Internet service. If you use a wireless rate plan not designed for AT&T Wireless Internet service with your WI Device, AT&T reserves the right to switch you to an appropriate plan and bill you the associated charges for such plan.

Account & Service Control · Restriction or exception

Wireless Internet 911 calls use network location; corded-power phones fail in an outage

For AT&T Wireless Internet, 911 calls are routed using the wireless network's automatic location technology, and you should expect to give your address to the emergency center. The WI Device has battery backup and works in a power outage, but a landline phone that itself needs external power (such as a cordless phone) will not work during an outage. AT&T Wireless Internet is different from AT&T Fixed Wireless Internet, which subsection 6.14.2 covers.

Supporting quotations

911 calls are routed based on the wireless network’s automatic location technology. You should expect to provide your location address to the emergency response center responsible for sending first responders (e.g., police, medical assistance, or fire) to your location.

However, if you connect a landline phone to the WI Device that itself requires external electric power to operate (e.g., a cordless phone), you will not be able to place and receive calls over that phone during a power outage.

Please note that AT&T Wireless Internet service is different from AT&T Fixed Wireless Internet, which is discussed in subsection 6.14.2.

Account & Service Control · Restriction or exception

Prepaid phones are for AT&T Prepaid only; unlocking follows policy and misuse makes you liable for damages

Devices sold under the AT&T Prepaid brand are sold only for use with AT&T Prepaid service and may not work on other networks. Buying one means you agree to activate and use it with AT&T Prepaid. You may not modify, or help others modify, a Device or its programming to work on another network except under the Prepaid Device Unlock Policy, and AT&T may at its sole discretion enable that. You acknowledge AT&T would be significantly damaged by other uses, agree not to circumvent Device purchase quantity limits, and are liable to AT&T for damages from prohibited conduct.

Supporting quotations

By purchasing a Device designed for use with AT&T Prepaid service, you agree to activate and use it with AT&T Prepaid service.

You also agree that you will not make, nor will you assist others to make, any modifications to any Device or programming to enable it to operate on any other system or network except in accordance with the Device Unlock Policy found at

You also agree not to take any action to circumvent limits on the quantity of Devices that may be purchased. You will be liable to AT&T for any damages resulting from conduct prohibited in this Section.

Qualifications & exceptions

• Applies to Devices sold for AT&T Prepaid service.

Not stated here

• The Prepaid Device Unlock Policy was not supplied.

Account & Service Control · Restriction or exception

Some prepaid monthly plans slow data to 128 Kbps after the high-speed allowance for the rest of the term

Prepaid Monthly plans include unlimited nationwide calling and messaging, and some include data, with availability and allotments varying by plan. Certain smartphone Monthly plans include a high-speed data allowance followed by unlimited data at reduced speeds of up to 128 Kbps for the rest of the 30-day term. Some plans include 5G, which needs a compatible device and is not available everywhere. Data Add-Ons are available on certain Monthly plans for extra cost, and pay-per-use data is not available on Monthly plans.

Supporting quotations

Certain Monthly plans for smartphones include a high-speed data allowance and, thereafter, unlimited data usage at reduced data speeds of up to 128 Kbps for the rest of the 30-day plan term.

Data Add-On available on certain Monthly plans for an additional cost. Pay-per-use data not available on Monthly plans.

Not stated here

• Plan-specific allowances at att.com/prepaidplans were not supplied.

Account & Service Control · Restriction or exception

Prepaid plans have no international data roaming except Mexico and Canada plans; data-only plans fit certain devices

International data roaming is not available on AT&T Prepaid plans, except plans that include plan data use in Mexico and Canada. Prepaid data-only plans can be used only on eligible smartphones, tablets and stand-alone mobile hotspots.

Supporting quotations

International data roaming is not available on AT&T Prepaid plans (except plans that include use of plan data in Mexico and Canada).

Data only plans are available for use on eligible smartphones, tablets, and stand-alone mobile hotspot devices only.

Account & Service Control · Restriction or exception

Prepaid: over 750 monthly minutes of conferencing or forwarding can bring extra charges, a plan change or termination

If your Prepaid use of conference calling (or any variation) or call forwarding exceeds 750 minutes a month, AT&T may, at its option, charge per minute for all such calling over 750 minutes, terminate your service, or change your plan to one without unlimited usage. AT&T will give notice that it intends to take any of these actions. (Postpaid unlimited voice uses a 1,000-minute threshold in 2.5.1.)

Supporting quotations

If your use of conference calling, including any variation thereof, or call forwarding exceeds 750 minutes per month, AT&T may, at its option, impose a per minute usage charge for all calling over 750 minutes using one or more of these features, terminate your service or change your plan to one with no unlimited usage components. AT&T will provide notice that it intends to take any of the above actions.

Qualifications & exceptions

• AT&T will provide notice before acting.

Account & Service Control · Context

Prepaid off-net use follows the general roaming limits; Prepaid home internet needs its own 30-day plan

Prepaid off-net and international roaming locations with per-minute or roaming rates are listed online, and the off-net terms and limits in Sections 2.8 and 2.8.1 apply. AT&T Wireless Home Internet for Prepaid customers requires an eligible device and a Prepaid AWHI monthly data plan good for 30 days; the text points to sections 2.16.4 and 7.14.1 for more terms.

Supporting quotations

For additional terms and limitations applicable to Off-net Usage, please refer to Sections 2.8 and 2.8.1.

AT&T Wireless Home Internet (“AWHI”) for AT&T Prepaid customers requires an eligible device and an AT&T Prepaid AWHI monthly data plan. Plan good for 30 days. See sections 2.16.4 and 7.14.1 for additional terms.

Not stated here

• The cited "7.14.1" does not match any section heading in the supplied text (Section 7 contains 7.1 to 7.4); the intended target is not established here and is not assumed.

Account & Service Control · Restriction or exception

Prepaid Multi-Line terms control in a conflict; lines, due dates, plan changes and data are restricted

Activating, accepting an invitation to join, or using an AT&T Prepaid Multi-Line Account accepts its Service Terms, and subsections 3.13.1 to 3.13.5 control over other terms in a conflict. AT&T may change the number of allowed lines without notice; all lines share one payment due date; and each line is limited to one rate plan change per plan term. A Member line added mid-term gets a high-speed data allowance prorated by the days left, and allowances are also prorated whenever the Account Owner changes any line's monthly plan.

Supporting quotations

Activation, acceptance of an invitation to join, and/or use of an AT&T Prepaid Multi-Line Account constitutes acceptance of these Service Terms. In the event of a conflict between the terms and conditions in this subsection [3.13.1 through 3.13.5] and other terms, these terms in this subsection will control.

AT&T reserves the right to change the number of allowable lines on Multi-Line Accounts without notice. One payment due date is established for all lines on the Multi-Line Account. Limit one rate plan change per line, per plan term.

When a line (“Member”) is added to the Multi-Line Account during the plan term, the high-speed data allowance for the Member’s plan is pro-rated based on the number of days remaining in the Multi-Line Account term.

Qualifications & exceptions

• Applies to AT&T Prepaid Multi-Line Accounts.

Account & Service Control · Restriction or exception

Any adult resident or guest can let AT&T Phone technicians in and accept terms for you

You must give AT&T and its agents reasonable access to install, maintain and repair AT&T Phone. If you are not there, you authorize any other adult resident or guest to grant access, and that adult can act for you, including accepting this Agreement and related agreements needed to complete installation, activation or repair and approving changes.

Supporting quotations

If you are not at the premises at the time of installation or repair, you authorize any other adult resident or guest at your residence to grant access to your premises for these purposes.

you authorize that adult to act on your behalf, including accepting this Agreement and any related agreements required in connection with the completion of the installation, activation, or repair of AT&T Phone Service and approving any changes to them.

Qualifications & exceptions

• Applies to AT&T Phone Service.

Account & Service Control · Restriction or exception

You must supply battery backup for AT&T Phone equipment, except the first iNID battery

You are responsible for providing your own battery backup for a Wi-Fi Gateway or ONT. If you have an iNID, AT&T provides the first battery backup but later ones are your responsibility. AT&T does not provide battery backups for customer-owned equipment; minimum specifications for third-party batteries are at att.com/batterybackup.

Supporting quotations

It is your responsibility to provide your own battery backup for your WG, or ONT. If there is an iNID at your premises, AT&T provides the initial battery backup, but all subsequent battery backups are your responsibility.

AT&T will not provide battery backups for customer-owned equipment.

Qualifications & exceptions

• Applies to AT&T Phone Service equipment.

Account & Service Control · Context

AT&T Phone is fixed-location VoIP with features AT&T may change and numbers listed in directories by default

AT&T Phone is an enhanced voice service that converts calls to IP packets over AT&T's IP network (VoIP). It includes direct-dialed calling, certain calling and call-management features, and optional advanced features at extra cost, which AT&T may add, modify or delete at its sole discretion. Your number or numbers will be included in printed directories and/or directory assistance databases, with paid options to withhold them. The service is not mobile or nomadic and works only where installed.

Supporting quotations

AT&T Phone is an enhanced voice communication service that converts voice communications into Internet Protocol (IP) packets that are carried over AT&T’s IP network— i.e., “voice over IP” or “VoIP.”

all of which AT&T, in its sole discretion, may add, modify, or delete from time to time.

AT&T Phone Service also includes a telephone number or numbers that will be included in printed directories and/or directory assistance databases, and options, available at additional costs, to have numbers withheld from printed directories and/or directory assistance databases. It is not mobile or nomadic and will function only where installed.

Qualifications & exceptions

• Directory listing is the default; withholding numbers costs extra.

Account & Service Control · Restriction or exception

AT&T Phone needs a touchtone phone and supports two lines; moving the gateway without AT&T can end service

AT&T Phone requires a touchtone landline phone you supply, connected to the WG or iNID directly or through inside wiring; rotary and pulse phones do not work. The WG or iNID supports up to two lines. Neither you nor anyone else may move the Equipment within or away from the premises where it was installed; the service is not nomadic and will not work properly if the WG is moved or altered. If it must move, contact AT&T, or service may fail and AT&T may suspend, modify or terminate it.

Supporting quotations

AT&T Phone Service requires a regular touchtone landline telephone, which you must supply and which must be connected to the WG or iNID, either directly or through your home’s Inside Wiring. (Rotary and pulse phones will not work).

You agree that neither you nor a third party will move Equipment used for AT&T Phone Service within your premises or to any other physical location outside of the premises where it was installed.

If you require the WG to be moved, you must contact AT&T. Failure to do so may result in a failure of AT&T Phone Service and/or in AT&T’s suspension, modification, or termination of your Service.

Account & Service Control · Restriction or exception

AT&T Phone is not guaranteed continuous or secure and cannot place certain call types

Because VoIP depends on the IP network, adequate power and correct configuration, AT&T does not guarantee AT&T Phone will be continuous or error-free and cannot guarantee VoIP calls are secure. AT&T may set general usage practices and limits. The service cannot make operator-assisted collect or third-party billed calls (unless a collect call company handles them), 900/976 calls, area code 500, 700 or 710 calls, 10-10-XXX dial-around calls, or international operator or directory assistance calls, and some N11 services (211, 311, 511) may be unavailable.

Supporting quotations

AT&T does not guarantee that AT&T Phone Service will be continuous or error-free. You acknowledge and understand that AT&T cannot guarantee that voice over IP communication is secure.

AT&T Phone Service cannot be used to make operator-assisted collect or third-party billing calls (unless the third-party Collect Call company separately handles and bills for the call), nor can AT&T Phone Service be used to make 900/976 calls; area code 500, 700, and 710 calls; 10-10-XXX dial-around calls; or international operator or directory assistance calls.

Account & Service Control · Procedure

Porting a number to AT&T Phone authorizes AT&T to notify your old provider; not all numbers can port

If you transfer an existing number to AT&T Phone, you authorize AT&T to process your order and notify your existing provider that you are switching local, local toll and long distance service, and you represent you are authorized to do so. Not all numbers can be ported.

Supporting quotations

you hereby authorize AT&T to process your order for AT&T Phone Services and to notify your existing provider of your decision to switch your local, local toll, and long distance services to AT&T Phone Service, and you represent that you are authorized to take this action. Not all telephone numbers are eligible for porting to AT&T Phone Service.

Account & Service Control · Restriction or exception

AT&T Phone is residential: no autodialing, telemarketing or fax blasting; 5,000+ unlimited minutes is presumed excessive

You may not use AT&T Phone for auto-dialing, continuous or extensive call forwarding, telemarketing, fax broadcasting or blasting, or usage inconsistent with normal residential patterns, or connect it to a device that turns it into a shared outbound trunk line. If AT&T determines in its sole discretion that you are reselling or transferring service or doing these things, it may without advance notice terminate or modify service or move you to a different plan prospectively, and charge extra for each month of excessive use. On unlimited plans, consistent use above 5,000 total minutes a month is presumed to violate these limits unless your plan says otherwise. Using Voicemail as an announcement service or other improper or excessive use can lead AT&T to cancel service at any time, with or without notice, based on its sole determination.

Supporting quotations

You agree that you will NOT use AT&T Phone Service:

To engage in auto-dialing, continuous or extensive call forwarding, telemarketing, fax broadcasting or fax blasting, or for uses that result in excessive usage inconsistent with normal residential usage patterns.

AT&T reserves the right, without advance notice, immediately to terminate or modify your AT&T Service, or to change your call plan to a different offer on a prospective basis, and, in addition, to assess additional charges for each month in which excessive usage occurred.

consistent monthly use in excess of 5,000 aggregate minutes per month, taking into account all types of calling in your plan which are provided on an unlimited basis, will be presumed to be inconsistent with these restrictions and will be subject to the conditions above.

AT&T reserves the right to cancel your AT&T Phone Service at any time, with or without notice, if as determined solely by AT&T based on its network/service design and usage experience, your messaging service is (1) being used in an improper manner including, but not limited to, using it as an announcement service or for unlawful purposes

Qualifications & exceptions

• Determinations are in AT&T's sole discretion.
• The 5,000-minute presumption applies unless your plan's marketing materials specify otherwise.

Account & Service Control · Context

Durham and Concord, NC: AT&T Phone numbers may not be listed and may not be withholdable from directories

If you live in Durham or Concord, North Carolina, your AT&T Phone service may not include directory or directory assistance listings, and you may not have the option to withhold your numbers from them.

Supporting quotations

If you reside in Durham or Concord, your AT&T Service may not include a telephone number or numbers in printed directories and/or directory assistance databases, and you may not have the option to have numbers withheld from printed directories and/or directory assistance databases.

Qualifications & exceptions

• Applies only in Durham or Concord, North Carolina.

Account & Service Control · Restriction or exception

AT&T Phone for Business equipment supports two lines per gateway and must not be moved without AT&T

AT&T Phone for Business needs a touchtone landline phone you supply, connected to the WG, FBG, IAD or iNID; each WG, FBG or iNID supports two lines and extra lines use an Integrated Access Device tethered to the gateway. You and third parties may not move business equipment from where AT&T installed it; the service is not nomadic and may fail if non-AT&T staff move or alter it, and failing to contact AT&T for a move may lead to termination. In some configurations a line must stay on port one; if it is disconnected, AT&T will move another line there, which requires a billed technician dispatch.

Supporting quotations

The WG, FBG or iNID will support up to two AT&T Phone for Business lines (telephone numbers used for inbound and outbound calling), additional AT&T Phone for Business lines will be supported by an Integrated Access Device (IAD)

You agree that neither you nor a third party will move AT&T Phone for Business Equipment used for AT&T Phone for Business Service within your premises or to any other physical location outside of the premises where it was installed by AT&T.

You acknowledge and agree that this action will require a technician dispatch and will be billed at the associated prices prevailing for the service.

Qualifications & exceptions

• Applies to AT&T Phone for Business customers.

Account & Service Control · Restriction or exception

Moving AT&T Phone - Advanced equipment off your registered address without a move order can end service

While you have AT&T Phone - Advanced, neither you nor anyone else may move the Equipment outside your registered service location; the service is not nomadic and may not work elsewhere. To move the Equipment or Outdoor Antenna you must first notify AT&T and get a move order, or service may fail and AT&T may suspend or terminate it, with charges continuing.

Supporting quotations

While you continue to receive the AT&T Phone – Advanced Service, neither you nor a third party will move the Equipment to any other physical location outside of your registered service location.

If you require Equipment or Outdoor Antenna to be moved to another location, you must notify AT&T first, and obtain a move order from AT&T. Failure to do so may result in a failure of the AT&T Phone – Advanced Service and/or AT&T’s suspension and/or termination of your AT&T Phone – Advanced Service. Service charges will continue to apply.

Account & Service Control · Restriction or exception

AT&T Phone - Advanced is not guaranteed continuous or secure, cannot reach certain numbers, and may lose messages

Antenna damage, misalignment, signal blockage, improper installation or tampering can interrupt AT&T Phone - Advanced. Voice service depends on the network, power and correct configuration, and AT&T does not guarantee continuous, error-free or secure communication. AT&T may set usage practices and limits and change them without advance notice. The service cannot make operator-assisted collect or third-party billed calls (unless separately handled), 900/976, 500/700/710, 10-10-XXX dial-around, or international operator or directory assistance calls, and some N11 services may be unavailable. AT&T is not responsible for deleting, failing to store or deliver, or altering messages, and may disconnect inactive sessions.

Supporting quotations

Damage to the Outdoor Antenna or cables, rotation of Outdoor Antenna from the optimum bearing, blockage of the signal between the Outdoor Antenna and the cell tower, and improper installation or tampering with the Outdoor Antenna may cause an interruption to the Service.

AT&T does not guarantee that AT&T Phone – Advanced Service will be continuous or error-free. You acknowledge and understand that AT&T cannot guarantee that voice communication is secure.

You agree that AT&T will have no responsibility or liability for the deletion, for failure to store or to deliver any messages and other communications, for the modification or malformation of communications, or for other content maintained or transmitted by AT&T Phone – Advanced Service.

You further acknowledge that AT&T reserves the right to change these general practices and limits at any time without advance notice.

Qualifications & exceptions

• Applies to AT&T Phone - Advanced customers.

Account & Service Control · Restriction or exception

AT&T Phone - Advanced porting, voicemail and transcription follow the same limits as AT&T Phone

Porting a number to AT&T Phone - Advanced authorizes AT&T to notify your existing provider, and you represent you are authorized; not all numbers can port. Voicemail messages are not guaranteed to be saved or retrievable, remote access may incur toll charges, wireless voicemail integration avoids airtime for forwarded calls but retrieval may cost airtime. AT&T disclaims Voicemail-to-Text transcription errors, lost messages and objectionable content, does not guarantee message security, and can interrupt or end VMTT without notice for network-harming, abusive, fraudulent or unlawful use.

Supporting quotations

you hereby authorize AT&T to process your order for AT&T Phone – Advanced Service and to notify your existing provider of your decision to switch your local, local toll, and long distance services to AT&T Phone – Advanced Service

AT&T does not guarantee that voicemail messages will be saved or be able to be retrieved.

Calls forwarded to your Voicemail voice mailbox from your wireless phone will not incur airtime charges. However, airtime charges may apply when using your wireless handset to retrieve messages.

AT&T can interrupt, restrict or terminate VMTT without notice if your use of VMTT adversely impacts AT&T’s network

Qualifications & exceptions

• Applies to AT&T Phone - Advanced customers.

Account & Service Control · Restriction or exception

AT&T Phone - Advanced bars autodialing, telemarketing and reselling; 5,000+ unlimited minutes is presumed excessive

You may not use AT&T Phone - Advanced for auto-dialing, continuous or extensive call forwarding, telemarketing, fax broadcasting, or usage inconsistent with normal residential patterns, or connect it to a device that makes it a shared outbound trunk line. If AT&T determines in its sole discretion that you are reselling, transferring or misusing it, it may immediately terminate or suspend service without advance notice and charge extra for each month of excessive use. On unlimited plans, consistent use above 5,000 total minutes a month is presumed excessive unless your plan says otherwise.

Supporting quotations

You agree that you will NOT use AT&T Phone – Advanced Service to engage in auto-dialing, continuous or extensive call forwarding, telemarketing, fax broadcasting or fax blasting, or for uses that result in excessive usage inconsistent with normal residential usage patterns.

AT&T reserves the right, without advance notice, immediately to terminate or suspend your AT&T Phone – Advanced Service, and, in addition, to assess additional charges for each month in which excessive usage occurred.

consistent monthly use in excess of 5,000 aggregate minutes per month, taking into account all types of calling in your plan which are provided on an unlimited basis, will be presumed to be inconsistent with these restrictions

Account & Service Control · Context

Durham and Concord, NC: AT&T Phone - Advanced numbers may not be listed or withholdable from directories

If you live in Durham or Concord, North Carolina, AT&T Phone - Advanced may not include your numbers in printed or digital directories or directory assistance, and you may not be able to have numbers withheld from them.

Supporting quotations

If you reside in Durham or Concord, your AT&T Phone – Advanced Service may not include a telephone number or numbers in printed/digital directories and/or directory assistance databases

Qualifications & exceptions

• Applies only in Durham or Concord, North Carolina.

Account & Service Control · Context

In the Internet terms, "you" includes the Account holder, Sub-Account holders and Authorized Users

In the AT&T Internet Service Terms, "AT&T" means the AT&T affiliate for your service and location identified in 6.1, and "you" means the Account holder, any Sub-Account holder and any Authorized Users as defined in 6.3.1 and 6.3.2.

Supporting quotations

In these AT&T Internet Service Terms, “AT&T” or “we” refers to the AT&T affiliate for your service and location identified in section 6.1 and “you” refers to the Account holder, Sub-Account holder, and any Authorized User(s), as those terms are defined in Sections 6.3.1 and 6.3.2.

Account & Service Control · Company commitment

AT&T's four internet principles: free expression, clear notice of limits, clear expectations, distinct speed tiers

The Internet Service Terms are based on four stated principles: AT&T supports customers' right to free expression; it will give clear notice of any meaningful limitations on the Services; it will give clear information about the experience customers can expect; and it will provide consumer internet access in discrete, non-overlapping speed tiers. Network management, speed ranges, device attachment rules and data allowance practices are described at att.com/broadbandinfo.

Supporting quotations

These AT&T Internet Service Terms are based on four general principles.

(1) We support our customers’ right to free expression.

(2) We will give our customers clear notice of any meaningful limitations on the Services.

(3) We will give our customers clear information about the experience they can expect when using the Services.

(4) We will provide consumer internet access service in discrete, non-overlapping speed tiers.

For more information about how AT&T helps transmit your information to points on the Internet, how AT&T manages the network,

Not stated here

• The broadband information page was not supplied.

Account & Service Control · Context

Home internet includes att.net access and email, which carry their own terms of use

AT&T Internet Service lets you retrieve, generate, store, process and make available information with internet end points connected to AT&T's network. Unless otherwise specified, it generally includes access to att.net and related services, including email accounts for the Account holder and Sub Accounts; using that access, including the email, binds you to the separate att.net Terms of Use.

Supporting quotations

Unless otherwise specified, AT&T Internet Services include the following:

Access to [att.net](https://att.net) and related services, including an e-mail account for the Account holder and any Sub Accounts, is generally included with your Internet Service.

By utilizing such access, including accessing the included e-mail account(s), you are agreeing to be bound by the terms thereof.

Not stated here

• The att.net Terms of Use were not supplied.

Account & Service Control · Permission or license

AT&T chooses whether you get a dynamic, static or shared CGNAT IP address, and you must use it as intended

Unless otherwise specified, AT&T decides at its sole discretion whether your service gets a dynamic IP address, a static or multiple static IP addresses, or a privately managed address using carrier-grade NAT (CGNAT). Static IPs are not available on all services or tiers. A dynamic IP is for a single Account through one modem or gateway, and static IPs are for one computer or a network of devices; you may not use the service inconsistently with these intended uses. Both IPv6 and IPv4 are generally supported, though reaching IPv6-only content may need equipment upgrades, and AT&T chooses the technology and cannot guarantee every third-party service will be compatible.

Supporting quotations

or a privately managed IP address utilizing CGNat (Carrier Gateway NAT or Carrier Gateway Network Address Translator) technology, at the sole discretion of AT&T. Static IP addresses are not available with all AT&T Internet Services or all tiers within certain AT&T Internet Services.

You may not use the Service in a manner that is inconsistent with these intended uses.

AT&T cannot guarantee that every third-party service will be fully compatible with the technology that AT&T elects to employ for a particular purpose.

Account & Service Control · Restriction or exception

AT&T makes no promise about speeds to sites on other networks, which depend on its interconnection deals

Most websites and content providers are not directly on AT&T's network, so AT&T exchanges traffic with other networks under commercially negotiated agreements. AT&T does not warrant it will establish or expand those connections except on mutually agreeable terms; failure to agree could affect your service, as its Open Internet notice describes, so AT&T makes no express or implied promise that you can upload to or download from end points on other networks at any particular speed. AT&T's network is shared among subscribers and managed for all users based on various factors and its expertise.

Supporting quotations

Consistent with its longstanding practice, AT&T does not warrant that it will establish or expand the connections between its network and other networks except on such mutually agreeable terms.

AT&T therefore makes no promise express or implied that you will be able to upload data to or download data from internet end points connected to other networks at any particular speed.

Like the other networks that make up the internet, AT&T’s is a shared network, which means that the transmission links and other network resources used to provide the Service are shared among AT&T’s subscribers.

Not stated here

• AT&T's Open Internet notice was not supplied.

Account & Service Control · Context

Internet "speed" is a capacity range measured only between your equipment and AT&T's network

Each AT&T internet option has a service capability speed range, meaning the capacity to transmit data in Kbps, Mbps or Gbps. Your speed may not suit some real-time, high-bandwidth uses such as streaming or video calls. Current ranges are on AT&T's Speed Tier page. Speeds are limited to and measured between the equipment at the address you ordered for and a point on AT&T's network (the "Connection"), which is only one segment of the end-to-end path to websites and content.

Supporting quotations

Your service capability speed may not be suitable for some applications, particularly those involving real-time or near real-time, high-bandwidth uses such as streaming video or video conferencing.

The current speed ranges AT&T offers may be found on AT&T’s Speed Tier page at

the service capability speeds of AT&T are limited to, and measured between, the equipment utilized to provision your Internet Service at the fixed address or location you identified when ordering the Internet Service and a point on the AT&T network, sometimes referred to as the “Connection” or your “internet connection.”

Account & Service Control · Company commitment

"Expected Speed" is a theoretical median AT&T manages toward on wired service; wireless may have none

Because many factors affect speed, the "Expected Speed" is an anticipated, theoretical speed of the Connection based on network design, measured over time, and observed speeds will vary at any moment. AT&T manages its wired network toward an overall median speed consistent with the Expected Speed. Wireless networks vary more for environmental reasons, so Expected Speeds may not be possible for wireless-delivered services.

Supporting quotations

the “Expected Speed” represents an anticipated, theoretical speed of the Connection, based on network design and engineering, measured over time.

However, AT&T manages its wired internet network toward an overall median speed consistent with the Expected Speed.

so it may not be possible to provide Expected Speeds for services which are delivered over a wireless network.

Qualifications & exceptions

• The median-speed management statement applies to the wired network.

Account & Service Control · Permission or license

AT&T may change the technology behind your internet without notice unless core function is materially hurt

Unless expressly agreed otherwise, AT&T makes no warranty about the technology used for any Internet Service and may change it at its sole and absolute discretion, whatever description you were given. As long as essential functionality is not materially harmed from your perspective, AT&T need not notify you and the change does not affect your rights or obligations. AT&T is responsible only for the technology used for the Connection, not for inside wiring, local Wi-Fi, your home network or content providers' servers, over which it has no control and makes no warranties.

Supporting quotations

AT&T reserves the right, in its sole and absolute discretion, to make changes to the technology used to provision all or any portion of any Internet Service.

So long as the essential functionality of the Internet Service from a user perspective is not negatively impacted in a material way by any change in technology, AT&T has no obligation to notify you of any changes in technology

AT&T will only be responsible for the technology utilized to provision the Connection.

AT&T has no control over, and makes no warranties with respect to, the technology within the premises to which the internet Service is provisioned (e.g. the inside wiring, local Wi-Fi, home network and/or local access network).

Qualifications & exceptions

• No notice duty only while essential functionality is not negatively impacted in a material way.

Account & Service Control · Context

Real speeds depend on many factors, including congestion, Wi-Fi, your devices and other AT&T services sharing the line

End-to-end performance depends on many factors beyond the Connection, including how many subscribers use the network at once, your location, the destination site and its servers, overall internet traffic, Wi-Fi connectivity, line interference, inside wiring, your routers and modems, network management and protocol overhead, and the networks others use. Other AT&T services sharing your broadband connection, such as U-verse TV or AT&T Phone, can reduce the capacity available for internet use at a given time.

Supporting quotations

end-to-end performance of your Internet Service will also depend on a variety of other factors, including (but not limited to): the number of subscribers simultaneously using the network;

In addition, your use of other AT&T services (such as U-verse TV, AT&T Phone, Unified Messaging, and other services) that may share the capacity of your broadband connection with the Service may impact the amount of capacity available for your use of the Service at that particular time and thus affect the performance of the Service.

Account & Service Control · Restriction or exception

No end-to-end internet performance guarantee; third-party speed tests are disclaimed and wireless delivery can drop out

Internet Service delivered over wireless networks may be interrupted, delayed or limited for many reasons, including weather, unavailable channels, congestion, capacity, network management, power outages, emergency priority access, antenna position, tower outages or maintenance, signal blockage and interconnecting carriers. AT&T therefore does not guarantee performance end to end, third-party speed tests that measure more than the Connection may show results outside your plan's expected range, and AT&T expressly disclaims any warranty about those test results.

Supporting quotations

In addition, Internet Service delivered over wireless networks may be interrupted, delayed, or otherwise limited for a variety of reasons,

Consequently, AT&T does not guarantee the performance of your service on an end- to-end basis.

AT&T expressly disclaims any warranty with respect to the outcome of these third-party speed tests.

Account & Service Control · Restriction or exception

Advertised internet speed means download speed; upload is often lower and not guaranteed

Unless otherwise specified, references to an Internet Service's "speed" mean only its download speed. AT&T makes no guarantee that upload speed matches download speed, in range or in actual performance; many services have lower expected upload speeds per the Speed Tier page, and actual speeds vary greatly over time.

Supporting quotations

Unless otherwise specified, references to the “speed” of an Internet Service will solely be with respect to the download speed of that Service. Similarly, unless otherwise specified, AT&T makes no guarantee that the upload speed of a particular Internet Service will be the same as the download speed

Account & Service Control · Restriction or exception

Internet availability is not assured even if a rep said so, and capacity limits can block orders or later restoration

AT&T Internet is not available everywhere or at every speed tier, even if AT&T testing, its website or a sales representative said your location qualified. In multi-tenant buildings, availability may depend on the owner or manager granting AT&T access. Network "Capacity Limitations" can make a service unavailable at your location when you order, or even between ordering and installation, and if service at a location ends for any reason it may not be possible to restore or renew it there.

Supporting quotations

AT&T Internet Services are not available in all areas and may not be available at certain speed tiers (or at all) at your location, even if our initial testing, an AT&T website, and/or any sales representative or other personnel associated with AT&T indicated that your location qualified for a particular speed tier or Service.

This can even occur between the time that a Service is ordered and the time that the Services is installed / fulfilled

As discussed in Section in more detail with respect to particular Services below, Capacity Limitations may also mean that if a Service is terminated at any location for any reason whatsoever, it may not be possible to restore or renew that Service at that location.

Not stated here

• The sentence "As discussed in Section in more detail" omits its section number; the intended target is not identified.

Account & Service Control · Permission or license

AT&T may stop offering internet at your location; grandfathered service may not be restorable once it ends

AT&T may, in its sole discretion, stop offering some or all Internet Services at a location, for example if it loses or expects to lose access rights or decides offering them is no longer in its best interests, either by terminating current service under 6.5 or by removing the location from eligibility for new service ("Grandfathered"). Grandfathered service may continue, but if it is suspended or terminated for any reason AT&T cannot guarantee it will be renewed or restored, and new service there may be unavailable or substantially different. AT&T makes absolutely no guarantee of Internet Service availability at any location.

Supporting quotations

AT&T also reserves the right, in its sole discretion, to stop offering some or all AT&T Internet Services at a particular location,

If a service to a particular location has been Grandfathered, current service(s) may not be interrupted but if service is suspended or terminated at that location for any reason AT&T will not be able to guarantee that service will be renewed or restored at that location.

For all those reasons, AT&T makes absolutely no guarantee as to the availability of any Internet Service at any location.

Account & Service Control · Permission or license

AT&T may change or end internet service; technology conversions may happen with up to 30 days' notice, or none

AT&T may modify or discontinue any Internet Service temporarily or permanently, posting terms for temporary changes (incorporated into the Agreement) at att.com/temporaryterms, and will endeavor to give reasonable notice of material changes; continued use after a change accepts it. If AT&T decides to serve your location with different technology and the conversion can be done without noticeable interruption during business hours and with no single off-hours interruption over one hour, it may proceed without prior notice. Otherwise it will endeavor to give up to 30 days' advance notice, after which it may disconnect your service or suspend it for up to 15 days to complete the conversion. Section 6.5.3 separately states at least 30 days' notice when interruptions are likely.

Supporting quotations

AT&T may modify or discontinue any Internet Service, temporarily or permanently, and will publish the terms and conditions for temporary changes (which are incorporated into this Agreement) at

Your continued use or subscription to Internet Service after the effective date of the change constitutes acceptance of the change and any associated terms and conditions.

If so, we may elect to proceed with the conversion without prior notice to you. Otherwise, we will endeavor to provide you with up to thirty (30) days’ advance notice of the conversion. Following that period, we may at our sole discretion, either disconnect your service or temporarily suspend your service for up to fifteen (15) days to facilitate the conversion process.

Qualifications & exceptions

• Conversions without noticeable business-hours interruption may occur without prior notice.
• Here the notice is "endeavor ... up to thirty (30) days"; 6.5.3 says "at least thirty days".

Cross-references

• contrast (model-proposed): Technology conversions with likely interruptions get at least 30 days' notice; refusing to cooperate can end service — contrast: Section 6.2.3.2 promises to "endeavor" to give "up to" 30 days of notice of a technology conversion, while 6.5.3 promises "at least" 30 days when interruptions are likely; the two notice standards pull in different directions and the text does not reconcile them.

Account & Service Control · Restriction or exception

You must provide the inside wiring for home internet and get any landlord approval for AT&T wiring work

When ordering AT&T Internet you are responsible for providing any copper or fiber inside wiring needed within your premises, including between AT&T's network termination and the gateway and to your devices. It is usually already present, but you must supply any additional wiring, either by ordering it from AT&T or installing it yourself before ordering service. If you order wiring work from AT&T, getting landlord permission is solely your responsibility.

Supporting quotations

When ordering AT&T Internet Service, you will be responsible for providing any copper wire or fiber optic cable required for local networking purposes within your premises (“Inside Wiring” or “IW”),

If you elect to install your own IW, the IW must be installed and available for use by AT&T Technicians before you order AT&T Internet Service. If IW service is ordered from AT&T, it is your sole responsibility to obtain landlord permission or approvals for such IW.

Account & Service Control · Context

Home Wi-Fi gear may be included; extras cost more, and your devices must be compatible and close enough

Depending on the service, Internet Service may include Wi-Fi Equipment for Home Wi-Fi (Local Wi-Fi for business). AT&T may offer optional equipment such as Wi-Fi extenders for sale or lease, charged separately unless stated otherwise and possibly under extra terms. To use Home Wi-Fi your devices must meet U.S. and Wi-Fi Alliance standards, be compatible with the equipment's network, run IP protocols and be close enough to connect; coverage and quality vary with equipment and device placement and conditions in the home.

Supporting quotations

Unless otherwise expressly specified to the contrary, any amounts for the purchase or lease of this additional equipment will be separate from and in addition to amounts payable for your Service.

In order to use Home Wi-Fi or Local Wi-Fi, you must have Wi-Fi enabled devices that (a) meet U.S. and Wi-Fi Alliance standards; (b) are compatible with the Wi-Fi network being generated by the applicable Wi-Fi Equipment; and (c) are capable of running IP and related protocols.

Actual Home Wi-Fi or Local Wi-Fi coverage and quality may vary depending upon the location of the Wi-Fi Equipment, the location of the applicable Wi-Fi enabled device and conditions in and around the premises in which both the Equipment and the Wi-Fi enabled device operate.

Account & Service Control · Context

Wi-Fi speeds depend on the oldest standard in use and typically reach only 40-50% of theoretical maximums

Home Wi-Fi aims to give the highest speed available at any moment, subject to many factors. AT&T's newest equipment generally supports Wi-Fi 6 and older standards, though older equipment may support only older ones, and your theoretical maximum depends on the standards both the equipment and your device support (an old Wi-Fi 1 device is limited to 11 Mbps even on Wi-Fi 6 equipment). Actual Wi-Fi speeds are substantially lower than theoretical maximums, may not exceed 40-50% of them and may be much lower, and are also capped by your internet plan's speed (for example, a 100 Mbps plan will not exceed 100 Mbps over Wi-Fi).

Supporting quotations

The theoretical maximum speed you may be capable of achieving from your Home Wi-Fi will depend heavily on which Wi-Fi (IEEE 802.11) standard is supported by the Wi-Fi Equipment you have as well as which Wi-Fi (IEEE 802.11) standard is supported by the particular device you are utilizing.

The result is that the maximum you can receive may not exceed 40%-50% of the theoretical maximum Wi-Fi standard speed and may be significantly lower depending on other applicable factors.

Account & Service Control · Context

Internet customers may get AT&T Wi-Fi hotspot access for limited purposes under separate Wi-Fi terms

Access to AT&T's nationwide Wi-Fi Hot Spots may be included with Internet Service, providing internet at certain locations with a compatible device. Hotspot access is intended for limited purposes such as email and web browsing or others consistent with the AT&T Wi-Fi Terms of Service, which govern its use. You may need your Account information or Member ID; AT&T Mobility customers may auto-authenticate at some locations.

Supporting quotations

Access to AT&T’s nationwide network of Wi-Fi Hot Spots may be available to you as part of the Service,

Access to the Hot Spots is intended for the limited purposes of assisting with access to the public internet for e-mail and web browsing or other purposes consistent with the AT&T Wi-Fi Terms of Service,

The AT&T Wi-Fi Terms of Service will govern your use of AT&T Wi-Fi Hot Spots.

Not stated here

• The AT&T Wi-Fi Terms of Service were not supplied.

Account & Service Control · Restriction or exception

Internet Account holders must be 18+ and are responsible for all activity and charges on up to ten Sub Accounts

Completing registration makes you the Account holder, who must be 18 or older if an individual or a duly formed legal entity acting through an authorized representative, and who chooses a unique Member ID. You may create up to ten linked Sub Accounts with separate logins, whose users may also have to accept the Agreement. The Account holder is responsible for all activity and all fees and charges on the Account and its Sub Accounts. Using a Member ID subjects you to the AT&T Access ID Terms, which are incorporated by reference but not supplied.

Supporting quotations

To be an Account holder, you must either be: (i) 18 years or older, if an individual,

Account holders may also create up to ten accounts with separate login credentials that are linked to the Account holder’s account (each a “Sub Account”).

The Account holder is responsible for all activity associated with the Account and any of its Sub Accounts, including all fees and charges, whether the charges are incurred by the Account or the Sub Accounts. Use of Member ID subjects you to the AT&T Access ID Terms and Conditions

which are incorporated herein by reference.

Not stated here

• The AT&T Access ID Terms and Conditions were not supplied.

Account & Service Control · Restriction or exception

If AT&T loses access to facilities or your building, it may suspend internet, and billing continues meanwhile

If you or AT&T lose rights to access the network facilities, land or buildings needed for your Internet Service, AT&T may in its sole discretion suspend or terminate all or part of it. AT&T generally uses public rights of way, but property owners must secure any other access rights, and for renters and multi-tenant buildings service is expressly conditioned on the owner, landlord or manager granting reasonable access. AT&T disclaims any guarantee that they will. AT&T will endeavor to give reasonable advance notice, but timing of suspension, termination and resumption is at its reasonable discretion, and billing generally continues while service is suspended for loss of access.

Supporting quotations

AT&T may, in its sole discretion, suspend or terminate all or any portion of your Internet Service.

if you are the owner of the location to which your Services are provisioned, it is ultimately your responsibility to secure any necessary rights of access outside of the public rights of way.

In general, and unless otherwise specified, billing will continue for your monthly charges while your Service is suspended due to a loss of access.

Qualifications & exceptions

• Billing generally continues during a loss-of-access suspension, unless otherwise specified.

Account & Service Control · Restriction or exception

Capacity events may suspend, end or slow your internet; billing generally pauses during such a suspension

Where Capacity Limitations apply, events outside AT&T's control may restrict capacity so it cannot keep serving some locations or must degrade speed. AT&T will use network management to mitigate, but if an event affects your location it may, in its sole discretion, suspend or terminate all or part of your service or continue at reduced capacity or speed. AT&T will endeavor to give reasonable advance notice and may offer alternatives, but timing is at its reasonable discretion. Billing of monthly charges is generally suspended while service is suspended for a Capacity Limitation Event.

Supporting quotations

Upon the occurrence of a Capacity Limitation Event impacting your location, AT&T may, in its sole discretion, suspend or terminate all or any portion of your Internet Service or may continue to provide Internet service at a reduced capacity or a lower speed.

In general, and unless otherwise specified, billing will be suspended for your monthly charges while your Service is suspended due to a Capacity Limitation Event.

Qualifications & exceptions

• Billing is generally suspended during a capacity-related suspension, unless otherwise specified.

Account & Service Control · Restriction or exception

Technology conversions with likely interruptions get at least 30 days' notice; refusing to cooperate can end service

If you are selected for conversion to updated internet technology and AT&T determines interruptions are likely or unavoidable, it will give at least 30 days' notice by email, mail, bill message or insert, after which it may disconnect your current service or suspend it for up to 15 days. Refusing to reasonably facilitate conversion, such as refusing to schedule a technician appointment, may lead to termination of your service.

Supporting quotations

If we determine that interruptions are likely or unavoidable, we will provide at least thirty days’ notice of the discontinuation or suspension of your Service via email, direct mail, bill page message, or bill insert.

Refusal to reasonably facilitate conversion, including by refusing to schedule an appointment to allow our technicians to complete necessary updates to AT&T Equipment and/or network facilities at your location, may result in the termination of your service.

Qualifications & exceptions

• The 30-day notice applies where AT&T determines interruptions are likely or unavoidable.

Account & Service Control · Company practice

Internet bills are online by default; paper requires a call, and you must register with a billing email

Internet charges may be billed on a monthly AT&T bill or to a credit card, though card billing is not available for AT&T High Speed Internet Direct. Internet customers automatically get an online bill unless they call 800.288.2020 to ask for paper. You must register online for a personal AT&T account with a billing email address to view and pay bills.

Supporting quotations

Credit card billing is not available for AT&T High Speed Internet Direct. AT&T Internet customers will automatically receive an online bill unless you specifically notify us that you want to receive a paper bill by calling 800.288.2020.

You must register online to establish a personal AT&T account and provide a billing email address.

Account & Service Control · Restriction or exception

Home internet is for your use only: no reselling, sharing as a public hotspot or high-volume use

Unless specifically stated otherwise, the Internet Service is for your use only, and you may not reproduce, sell, transfer, resell, re-provision, redistribute or rent the service, your membership, any portion of it or access to it, for a fee or free, including reselling application capabilities such as VoIP. For example, it may not be used to trunk or provide public internet access ("hotspots"), any other public use, or any high-volume purpose. All parts of the service except third-party portions are copyrighted AT&T property.

Supporting quotations

The Service is provided for your use only (unless otherwise specifically stated) and you agree not to, whether for a fee or without charge, reproduce, duplicate, copy, sell, transfer, trade, resell, re-provision, redistribute, or rent the Service,

For example, you agree that the Service is not to be used to trunk or facilitate public internet access (“hotspots”) or any other public use of the Service, or for any high-volume purpose.

Account & Service Control · Permission or license

AT&T may cap data, change your technology or limit speeds as network management, with notice of new practices

AT&T may use reasonable network management to protect its broadband network from harm, lost capacity, degraded performance or uses that impair other customers. Practices it may adopt include a data usage cap, changing your serving facility or technology, and limiting your speed or data consumption. If AT&T adopts a practice that will apply to your service, it will notify you by web posting, bill insert, email, letter or other means, describing the practice, how it works and how it could affect your service.

Supporting quotations

Reasonable network management practices that AT&T may adopt include, but are not limited to, the following: (i) a cap on data usage; (ii) a modification of a customer’s serving facility or service technology; and/or (iii) a modification of or a limitation on a customer’s data throughput speed or data consumption.

In the event that AT&T adopts a network management practice which will apply to your Service, we will provide you with a notice, by web posting, bill insert, email, letter and/or other appropriate means, which describes the network management practice, explains how it will work, and explains how it could impact your Service.

Qualifications & exceptions

• Notice describing any adopted practice that applies to your service.

Account & Service Control · Procedure

Basic internet support is free but excludes your devices; notices to AT&T go by phone to service-specific numbers

AT&T provides free basic customer care for Internet Service bought from it, and repairs or replaces equipment under 6.7.2, but does not support devices that access the service. Unless the Agreement says otherwise, notices from members to AT&T are given by calling the listed number for your service, such as 800.288.2020 for AT&T Internet, AT&T Fiber (consumer) and Fixed Wireless, 877.722.3755 for High Speed Internet, 888.321.2375 for FastAccess DSL and BellSouth Dial, 866.722.3425 for AT&T Dial, and 800.321.2000 for AT&T Internet for Business and Business Fiber.

Supporting quotations

AT&T provides free basic customer care for Service purchased from AT&T and covered under this Agreement.

AT&T does not provide support for devices that access the Service under this Agreement.

Unless otherwise specified in this Agreement, notices by Members to AT&T must be given by calling:

Account & Service Control · Restriction or exception

Some wired internet services are capacity-limited or grandfathered and may not be restorable once ended

Certain AT&T Wired Internet Services are limited in availability by Capacity Limitations or Grandfathering; where that applies, if service is suspended or terminated at your location for any reason, AT&T cannot guarantee you can renew or restore internet there.

Supporting quotations

Where this applies, if AT&T Wired Internet Services are suspended or terminated at your location for any reason, AT&T cannot guarantee that you will be able subsequently to renew or restore Internet Service at that location.

Account & Service Control · Restriction or exception

Wireless home internet depends on cell-site capacity; it may vanish before install and may not be restorable

Wireless Home Internet is not available everywhere or always, and availability and quality depend on factors such as capacity, terrain, buildings, foliage and weather. It is generally delivered through AT&T cell sites, each supporting a limited number of subscribers, so a service shown as available when ordered may not be available at installation. Grandfathering may also limit availability, and where capacity limits or grandfathering apply, AT&T cannot guarantee you can restore the same or any Wireless Home Internet at your location after it ends.

Supporting quotations

Each cell site can support only a limited number of Wireless Home Internet Service subscribers. These Capacity Limitations may mean that a Wireless Home Internet Service may be identified as available to your location at the time of ordering but may not prove to be available at the time scheduled for installation.

Where Capacity Limitations or Grandfathering apply, if a Wireless Home Internet service is suspended or terminated at your location for any reason, AT&T cannot guarantee that you will be able subsequently to renew or restore the same or any Wireless Home Internet service at that location.

Account & Service Control · Restriction or exception

Wireless home internet generally does not work with alarms, medical alerts, fax or card machines, and lacks public IPs

Unless otherwise specified, Wireless Home Internet is generally not compatible with analog services, including alarm and security systems, fax machines, medical alert and monitoring services, credit card machines, IP/PBX phone systems or dial-up, and may not work with DVR or satellite systems. Public IP addresses are generally unavailable, so web hosting, cameras, gaming servers or peer-to-peer services needing one may not be supported.

Supporting quotations

Unless otherwise specified, Wireless Home Internet Services are not generally compatible with analog services, including, but not limited to, wireless messaging services, alarm and security systems, fax machines, medical alert and monitoring services, credit card machines, IP/PBX Phone systems, or Dial Up Internet.

Public IP addresses are generally not used or available through Wireless Home Internet Services.

Account & Service Control · Restriction or exception

Fixed Wireless Internet targets 10 Mbps down and 1 Mbps up but guarantees no speed and has no static IPs

Fixed Wireless Internet is high-speed internet over a fixed wireless connection to AT&T's network, and the 6.14 terms override conflicting Internet terms for it. Per the Speed Tier page customers should expect 10 Mbps or more down and 1 Mbps up, but AT&T guarantees no particular speed because of wireless variability. Static IP addresses are not available, so services requiring them, like web hosting or game servers, are not supported; the text points to "Section 6.14.8" for limitations, which is not a heading in the supplied text.

Supporting quotations

“Fixed Wireless Internet Service” or “Fixed Wireless Internet” refers to a wireless high-speed internet access service

The terms in this Section 6.14 apply to customers purchasing and/or receiving Fixed Wireless Internet Service and supersede any conflicting terms contained in the rest of these AT&T Internet Service Terms with respect to your Fixed Wireless Internet Service.

As set forth on the Speed Tier Page, Fixed Wireless Internet customers should expect to see service capability speeds of 10Mbps or over downstream and 1Mbps upstream. However, due to the variability of wireless networks caused by environmental factors which are beyond AT&T’s control, AT&T does not guarantee you any particular speed.

Static IP addresses are not used or available as part of the Fixed Wireless Internet Service.

See Section 6.14.8 for more information on service limitations.

Not stated here

• "Section 6.14.8" does not appear as a heading; subsection 6.14.2.8 (Service Availability and Limitations) exists but the intended target is not assumed.

Account & Service Control · Context

Fixed Wireless needs a professionally mounted outdoor antenna; CAF customers may be performance-tested

To qualify for Fixed Wireless Internet you must live where AT&T offers it, have an outdoor antenna professionally mounted on or near your home's exterior, and, unless your plan terms say otherwise, have an eligible plan. Customers served under the Connect America Fund program may be randomly performance-tested by AT&T for four weeks to meet FCC certification requirements, with minimal expected impact and no action needed from you.

Supporting quotations

Fixed Wireless Internet requires an outdoor antenna that is professionally mounted on or near the exterior of your service location.

Customers obtaining internet services under the Connect America Fund (CAF) program may be randomly subjected to performance testing to comply with FCC CAFII certification requirements. Performance testing will be conducted for a duration of four weeks and should have minimal impact on customer’s internet access experience.

Account & Service Control · Restriction or exception

Fixed Wireless uses an AT&T-installed antenna, power supply and gateway that you power and must not move

Depending on address, Fixed Wireless includes an Outdoor Antenna, an Antenna Power Supply (APS) with surge protection, and an indoor Wi-Fi Gateway (WG), all installed by AT&T. You must supply power for the antenna and APS, battery backup for the WG is recommended, and once installed none of them may be moved or repositioned. Neither you nor anyone else may move AT&T Equipment within or away from the premises while receiving service; the service is not nomadic, may fail if moved or altered by non-AT&T staff, and failure to contact AT&T may lead to termination.

Supporting quotations

Depending on your Service address, your Fixed Wireless Internet Service will include some or all of the following AT&T Equipment:

The Outdoor Antenna and the APS (described below) require electrical power from your service location to operate, which you are responsible for providing.

Once the APS has been installed by AT&T, you may not move the APS to a different location or reposition at your address or any other address while you continue to receive the Service.

Once the WG has been installed by AT&T, you may not move the WG to a different location or reposition at your address or any other address.

If you require the AT&T Equipment to be moved while you continue to receive the Service, you must contact AT&T. Failure to do so may result in a failure of the Service and/or in AT&T’s termination of your Service.

Account & Service Control · Restriction or exception

Fixed Wireless can be degraded by heavy local use, antenna damage or misalignment, signal blockage or tampering

Beyond the general Wireless Home Internet limits, Fixed Wireless is subject to added limitations: capacity used by many people running data-heavy apps at once, damage to the antenna or cables, rotation of the antenna from its optimal bearing, signal blockage between antenna and tower, and improper installation or tampering.

Supporting quotations

In addition to the standard service availability and limitations faced by all Wireless Home Internet Services, Fixed Wireless Internet Service is subject to the following additional service limitations and/or Capacity Limitations:

use of capacity due to high number of users simultaneously using data intensive applications;

damage to the Outdoor Antenna or cables;

Account & Service Control · Restriction or exception

Antenna misalignment, signal blockage or tampering can also degrade Fixed Wireless service

The further Fixed Wireless limitations include rotation of the Outdoor Antenna from its optimum bearing, blockage of the signal between the antenna and the cell tower by objects such as buildings or barns, and improper installation or tampering with the antenna.

Supporting quotations

rotation of Outdoor Antenna from the optimum bearing;

blockage of the signal between premise antenna and the cell tower (caused by artificial objects – building, barn, etc.); and

improper installation or tampering with Outdoor Antenna.

Account & Service Control · Restriction or exception

AT&T Wireless Home Internet shares one wireless connection, needs an eligible plan, and has no voice calling

AT&T Wireless Home Internet uses a WI Device to provide internet over AT&T's wireless networks, with an Ethernet port and Home Wi-Fi; all connected devices share one wireless connection. It requires an eligible wireless rate plan, which may be Prepaid, and Sections 2 and 3 explain those plans. It does not support voice calling, though a landline phone plugged into the device may be able to make 911 calls, routed by network location, and you must give your address to the emergency center. The device has battery backup if charged, but phones needing external power will not work in an outage.

Supporting quotations

All devices connected to the WI Device will share the same connection to the wireless network.

AT&T Wireless Home Internet service requires that you subscribe to an eligible wireless rate plan, which may include an AT&T Prepaid rate plan.

AT&T Wireless Home Internet Service does not support voice calling. However, a landline phone plugged into the available RJ11 jack on the back of the WI Device may be able to make Emergency 911 calls.

Account & Service Control · Restriction or exception

AT&T Internet Air makes "absolutely no commitment" on speed and generally has no static IPs

AT&T Internet Air is fixed wireless high-speed internet over AT&T's mobile network. Its speed depends heavily on the gateway's connection to that network, 5G availability may depend on location and equipment position, and unless your plan terms or order confirmation say otherwise AT&T makes absolutely no commitment about the speeds it will achieve at your location. Static IP addresses are not standard, so hosting, cameras or game servers needing them may not work.

Supporting quotations

refers to a wireless high-speed internet access service that offers you a capability for acquiring or retrieving information from;

Unless otherwise specified in your plan terms or order confirmation, AT&T makes absolutely no commitment with respect to the speeds AT&T Internet Air will be able to achieve in a particular location.

Static IP addresses are not a standard part of the AT&T Internet Air Service.

Qualifications & exceptions

• Speed commitments may exist only in your plan terms or order confirmation.

Account & Service Control · Restriction or exception

Internet Air eligibility depends on fluctuating network capacity; you may not be able to reactivate after cancelling

To qualify for AT&T Internet Air you must live in an eligible area when you buy it. Service areas depend on local mobile network coverage and capacity and change over time, so if service is cancelled or terminated you may not be able to reactivate if your location is no longer eligible. It requires a wireless Wi-Fi Gateway with an activated AT&T SIM card.

Supporting quotations

because network capacity fluctuates, service areas for AT&T Internet Air are subject to change over time. If your AT&T Internet Air service is cancelled or terminated, you may not qualify to reactivate the Service if your location is deemed no longer eligible.

Account & Service Control · Restriction or exception

Internet Air works only at its address; moving equipment without consent lets AT&T terminate without notice

You may not use AT&T Internet Air at any address other than your designated service address or move its equipment elsewhere. If you move homes you must cancel and return the equipment. If you move the equipment without calling 800.288.2020 to cancel, service is not cancelled and charges continue; and if you move it without AT&T's express written consent, the service may not work and AT&T may, in its sole discretion, terminate it without notice. You remain responsible for charges until cancellation or termination and for returning the equipment. The service includes listed AT&T Equipment.

Supporting quotations

If you are moving to a new residence, you must cancel your AT&T Internet Air service and return the AT&T Equipment.

the service may not operate as intended; and

we have the right, in our sole discretion, to terminate your AT&T Internet Air service without notice.

You will remain responsible for any Service charges until your Service is cancelled or terminated. You will also remain responsible for returning the AT&T Equipment.

Your AT&T Internet Air Service will include the following AT&T Equipment:

Account & Service Control · Restriction or exception

Internet Air gateway placement is your job; poor placement degrades service and AT&T is not responsible

AT&T Internet Air includes an indoor-only Wi-Fi Gateway required for service, with battery backup recommended. You should install and activate it using the setup guide and tools, including the Smart Home Manager app, possibly near a window facing the nearest tower. Not following the guide or poor placement may degrade speed, bandwidth, latency or reliability, as may relocating the gateway later, and AT&T is not responsible for that. You may not move the equipment outside your registered service location; doing so without contacting AT&T may cause failure or termination, and charges continue until service is cancelled or terminated.

Supporting quotations

A WG is designed exclusively for use indoors and has a power cord that plugs into a common electrical outlet. A battery backup is recommended in case of a power outage.

AT&T is not responsible for any interruption or degradation of Service as a result of the AT&T Equipment being installed in a less than optimal location.

If you require the AT&T Equipment to be moved while you continue to receive the Service, you must contact AT&T. Failure to do so may result in a failure of the Service and/or in AT&T’s termination of your Service.

Account & Service Control · Restriction or exception

Return the Internet Air gateway within 21 days; during congestion Internet Air may be deprioritized or throttled

When Internet Air ends, AT&T still owns the WG, which you must return undamaged within 21 calendar days or pay an equipment non-return fee under the Internet Fee Schedule. Beyond general Wireless Home Internet limits, Internet Air is subject to local congestion from heavy data use near the serving tower and signal blockage by buildings or other objects. During heavy congestion AT&T may temporarily prioritize services most affected by congestion and temporarily de-prioritize or throttle services it deems likely to contribute to it.

Supporting quotations

Upon termination of your Service for any reason, AT&T will remain the owner of the WG, and you must return the WG, undamaged, within 21 calendar days to AT&T. If the WG is not returned within 21 calendar days, or is returned damaged, you will be charged an equipment non-return fee.

In addition to the standard service availability and limitations faced by all Wireless Home Internet Services, AT&T Internet Air Service is subject to the following additional service limitations and/or Capacity Limitations:

Local congestion caused by the use of network capacity by high numbers of users simultaneously using data intensive applications in the vicinity of the cell tower serving the Service address;

blockage of the signal between the Service address and the cell tower (caused by artificial objects – building, barn, etc.);

In order to ensure the best quality of service for all customers using the mobility network, during times of heavy network congestion AT&T may:

temporarily prioritize services that may be most severely impacted by congestion; and/or

temporarily de-prioritize and/or throttle services deemed likely to contribute to heavy congestion.

Account & Service Control · Permission or license

AT&T may end DSL and move you to wired internet at new rates, with at least 30 days' notice

When AT&T can provide Wired Internet at your location, it may at its discretion discontinue your DSL and offer Wired Internet at then-current rates and terms, which may differ, including bundle discounts; the conversion terms in 6.2 also apply and the new service may need different equipment. When selected, you get at least 30 days' notice by email, mail, bill message or insert, after which AT&T may disconnect or suspend service for up to 15 days. Credit card billing may not be available for AT&T High Speed Internet Direct.

Supporting quotations

When AT&T is able to provision AT&T Wired Internet Service at your location, we may, in our discretion, discontinue your DSL Service and make available to you AT&T Wired Internet Service at the then applicable rates, terms, and conditions,

When you are selected for conversion, we will provide at least thirty days’ notice of the discontinuation or suspension of your Service via email, direct mail, bill page message, or bill insert.

Credit card billing may not be available for AT&T High Speed Internet Direct.

Qualifications & exceptions

• At least 30 days' notice for DSL conversions.

Account & Service Control · Context

AT&T discontinued Dial Up Internet in December 2020

As of December 2020, AT&T no longer provides Dial Up Internet service.

Supporting quotations

As of December 2020, AT&T has discontinued the provision of Dial Up Internet service.

Account & Service Control · Restriction or exception

OneConnect prices include taxes and fees, notices count once posted to your account, and some extras are unavailable

The OneConnect plan price includes associated taxes and fees, though additional fees may apply per your plan or the AT&T Legal Policy Center. You manage your Account online, in the app or at 800.331.0500, and you are considered to have received notices provided through your Account, so you should review it for messages. Certain optional charges, such as Third-Party Charges, and some paid features may not be available.

Supporting quotations

The amount listed in your AT&T OneConnect plan includes associated taxes and fees.

AT&T OneConnect Service customers are considered to have received notices provided through your Account.

Certain optional charges (such as Third-Party Charges) or features that require additional charges may not be available to AT&T OneConnect customers.

Account & Service Control · Permission or license

A wireless or internet problem can lead AT&T to suspend or end your whole OneConnect bundle

When AT&T has a remedy, such as termination or suspension, under the wireless-specific or internet-specific parts of the Agreement, it may apply that remedy to all OneConnect services on your Account.

Supporting quotations

Where AT&T has the right to exercise a remedy (for example, termination or suspension) under a part of this Agreement specific to either Wireless Services or Internet Services, AT&T may exercise that remedy with respect to all AT&T OneConnect Services connected with your Account.

Account & Service Control · Context

OneConnect wireless includes unlimited domestic talk, text and data under the Section 2 rules

OneConnect wireless includes unlimited voice, messaging and data, subject to plan details and the Agreement. Voice lines can call and message within the plan's domestic coverage area under 2.2.1 and 2.2.2; Wi-Fi Calling needs a capable smartphone, an account with HD Voice, Wi-Fi and an eligible plan. Lines get unlimited domestic data under 2.2.3 and 2.6 (so the unlimited-data limits apply); 5G needs a compatible device and is not everywhere, and speeds vary.

Supporting quotations

The Wireless Service portion of your AT&T OneConnect Service includes unlimited voice, messaging, and data service, subject to your plan details and the terms of this Agreement.

Wi-Fi Calling requires Wi-Fi Calling-capable smartphone, AT&T OneConnect Services Account provisioned with HD Voice, Wi-Fi network, and eligible rate plan.

As described in subsection 2.2.2, wireless voice lines can send and receive unlimited Messages within your AT&T OneConnect plan’s domestic coverage area.

As described in subsections 2.2.3 and 2.6, wireless lines include access to unlimited domestic wireless data, subject to your AT&T OneConnect plan details.

Account & Service Control · Restriction or exception

OneConnect wireless is bring-your-own eSIM device only, and you must keep at least one voice line active

OneConnect wireless is available only for your own devices compatible with an embedded SIM (eSIM); you must make sure your Device is unlocked and works on AT&T's network. You must activate and keep at least one wireless voice line, or your OneConnect service is cancelled. Some plans allow data-only lines for eligible connected devices, without voice or messaging.

Supporting quotations

Wireless Services provided as part of the AT&T OneConnect Service are available only on a Bring Your Own Device (“BYOD”) basis and require a Device compatible with an embedded SIM (eSIM).

You must activate at least one wireless voice line to maintain your AT&T OneConnect Service. If wireless service is not established and maintained, your AT&T OneConnect Service will be cancelled.

Such lines are for data service only and do not include voice or messaging service.

Account & Service Control · Restriction or exception

OneConnect covers the U.S., Mexico and Canada only; other international use can get lines suspended or ended

Unless stated otherwise, OneConnect includes no international roaming or international long distance, and pay-per-use is unavailable. Unlimited data is for the U.S., Mexico and Canada only, with possible 2G off-net roaming speeds and no mobile hotspot; unlimited talk (phones only) and text (messages up to 1 MB) cover calls and messages within and between those countries. International use beyond what is included, for example outside Mexico and Canada, may lead to restrictions including suspension, cancellation or termination, and terminating a line may lose its phone number.

Supporting quotations

Unless otherwise specified below, international roaming and international long distance are not included with and pay per use is not available for AT&T OneConnect Service. UNLIMITED WIRELESS DATA: included for use in the United States, Mexico and Canada only.

Any international use of voice, text or data not included with your AT&T One Connect service per these provisions (e.g., outside of Mexico and Canada) will subject your line or your account to possible service restrictions including but not limited to service suspension, cancellation or termination.

Account & Service Control · Context

OneConnect home internet is wired service for one address, up to 1 Gbps, with no speed guarantee

OneConnect includes home internet at one eligible address where hardware is installed. It is an AT&T Wired Internet Service under 6.13.1, providing up to 1 Gbps to a single fixed residential address, and actual speeds vary and are not guaranteed.

Supporting quotations

The home internet portion of your AT&T OneConnect Service is an AT&T Wired Internet Service, as described in subsection 6.13.1, providing up to 1 Gbps speed for a single, fixed residential address (“AT&T OneConnect Home Internet Service”). Actual speeds vary and are not guaranteed.

Account & Service Control · Restriction or exception

Build-a-Plan: speeds may be cut, hotspot costs extra, and no international roaming unless your plan says so

Build-a-Plan voice lines send and receive unlimited messages within the plan's domestic area under 2.2.2. Lines get either a data allotment or unlimited domestic data under 2.2.3; hotspot data is not included but can be added at extra cost, and AT&T may reduce data speeds at any time based on your plan and/or during congestion. International data roaming is not available, and international roaming and long distance are not included unless your plan specifies otherwise. Service is bring-your-own eSIM device only, and you must make sure it is unlocked and compatible.

Supporting quotations

As described in subsection 2.2.2, wireless voice lines can send and receive unlimited Messages within your AT&T Build-a-Plan plan’s domestic coverage area.

Hotspot data is not included but can be added at an additional cost. AT&T may reduce your data throughput speeds at any time based on the terms of your data plan and/or during times of network congestion.

International data roaming is not available on AT&T Build-a-Plan plans.

Wireless Services provided as part of the AT&T Build-a-Plan Service are available only on a Bring Your Own Device (“BYOD”) basis and require a Device compatible with an embedded SIM (eSIM).

Unless otherwise specified in your plan, international roaming and international long distance are not included with the AT&T Build-a-Plan Service.