Wireless Plan Terms

Charges & Financial Obligations · User right or choice

You can cancel any AT&T service at any time, but may lose bundle discounts and trigger device payments or fees

You may cancel any of your AT&T Services at any time. Cancelling may cost you bundling discounts; if you have an active installment plan for devices or accessories tied to the cancelled service, that installment agreement may treat cancellation as a default that makes the remaining installments due immediately; and some services may stop working, or work differently, after a bundled service is cancelled. If you have not met a term commitment, cancelling also makes you subject to any applicable early termination fee under 1.9.6.

Supporting quotations

You may cancel or terminate any of your AT&T Services at any time.

you might lose any discounts you obtained from bundling AT&T Services together;

if you have an active installment plan for devices or accessories associated with the cancelled AT&T Services, your agreement for that installment plan might specify that your termination of AT&T Service is a default that triggers acceleration of the remaining installment plan payments; and

some AT&T Services may not work (or work the same way) after the cancellation of a bundled service.

if a term commitment to maintain service or programming for a particular length of time is not met, and either you cancel an AT&T Service or we terminate it for misconduct, you will be subject to any applicable early-termination fee(s) under subsection 1.9.6.

Qualifications & exceptions

• Installment acceleration depends on the terms of your separate installment agreement.
• Early termination fees apply when a term commitment is not met.

Charges & Financial Obligations · Restriction or exception

On any termination: no proration, no refund of balances, software licenses end, equipment returns, data may be deleted

However and by whomever service ends: unless the law requires otherwise, charges are not prorated and you owe the full month even if service ends mid-cycle; any account balance or unused portion of the terminated service (such as Prepaid) is not refunded or credited; your licenses to associated software end; you must return equipment associated with the service if the applicable Service Terms or another agreement require it; and AT&T may delete data, files or other information associated with you, your Account or the terminated services. If a term commitment is not met and you cancel or AT&T terminates for misconduct, applicable early termination fees under 1.9.6 apply.

Supporting quotations

Regardless of the reason or whether you or we terminate your AT&T Services:

unless required by applicable law, there is no proration of charges and you are still responsible for the full month’s payment even if your AT&T Services are terminated before the end of a billing cycle;

any Account balance or unused portion for the terminated AT&T Service (such as a Prepaid service) will not be refunded or credited back;

your licenses to use any associated software are terminated;

you are obligated to return any Equipment associated with the terminated AT&T Service (if required by the applicable Service Terms or other agreement); and

we reserve the right to delete any data, files, or other information associated with you or your AT&T Account or terminated AT&T Services.

In addition, if a term commitment to maintain service or programming for a particular length of time is not met, and either you cancel an AT&T Service or we terminate it for misconduct, you will be subject to any applicable early-termination fee(s) under subsection 1.9.6.

Qualifications & exceptions

• No proration applies unless required by applicable law.
• Equipment return applies only if the applicable Service Terms or other agreement require it.
• Early termination fees apply only where a term commitment is not met.

Charges & Financial Obligations · Restriction or exception

You still pay applicable charges while a service is suspended

If any of your AT&T Services are suspended, you remain responsible for paying any applicable charges for that service.

Supporting quotations

If any of your AT&T Services are suspended, you are still responsible for paying any applicable charges for that AT&T Service.

Charges & Financial Obligations · Restriction or exception

AT&T may refuse service, require deposits and set spending limits if it considers you a credit risk

AT&T may refuse service or require an advance payment, nonrefundable payment or other credit requirement if it determines you may be a credit risk because of your credit rating, insufficient credit history, previous late payments, suspension, disconnection or restoral, or fraudulent or abusive use of AT&T Services within the last five years. It pays no interest on advance payments or deposits unless the law requires, and may demand additional deposits if it decides the first was inadequate. AT&T may set limits and restrict services or features as it deems appropriate, may immediately interrupt or suspend service until your balance is below your limit, and charges above the limit are immediately due. Deposits are refunded, by bill credit, cash or otherwise, only once AT&T alone decides your payment history is satisfactory or the law requires.

Supporting quotations

We may refuse to provide AT&T Services or require an advance payment, a nonrefundable payment, or other form of credit requirement if we determine that you may be a credit risk due to (1) your credit rating; (2) insufficient credit history; (3) previous late payments, suspension, disconnection or restoral of service; or (4) fraudulent or abusive use of any AT&T Services within the last five years.

We will not pay interest on advance payments or deposits unless required by law.

We may establish limits and restrict AT&T Services or features as we deem appropriate. And we may immediately interrupt or suspend AT&T Services until your balance is brought below the limit we set for you. Any charges you incur in excess of your limit become immediately due.

Upon determination solely by us of satisfactory payment history or as required by law, we may begin refunding deposits through bill credits or cash payments or as otherwise determined solely by us.

Qualifications & exceptions

• No interest on deposits unless required by law.
• Deposit refunds depend on AT&T's sole determination of satisfactory payment history or a legal requirement.

Charges & Financial Obligations · Restriction or exception

You pay all charges each cycle, including unauthorized ones and government fees, starting at activation

Billing varies by service, so each Service Terms section lists its own fees. You agree to pay in full each billing cycle (usually about every 30 days) current monthly charges, required equipment charges, activation, connection or installation charges, late and restoral fees, AT&T fees disclosed in the Service Terms, third-party content or services bought through your services or equipment, and taxes and fees AT&T pays to governments and may pass on to you whether the law assesses them on you or on AT&T. You are responsible for all charges, including those incurred by anyone who gains access to your services or equipment, even if you did not authorize them. Billing starts as soon as service is provisioned or activated, even if you have not used or installed it.

Supporting quotations

Different AT&T Services bill in different ways. Please see the Service Terms for each AT&T Service for details and applicable fees and charges.

you agree to pay your amounts due in full each billing cycle (usually once every 30 days)

(6) charges for third-party content or services purchased or ordered using your AT&T Services or equipment; and (7) any applicable taxes and fees that AT&T pays to municipalities and other governmental entities and may pass on to you, regardless of whether applicable law assesses them on you or us.

You are responsible for paying all charges specified in this Agreement, including charges incurred by any person who gains access to your AT&T Services or equipment, even if you did not authorize the charges.

Please note that billing will begin as soon as your AT&T Service is provisioned or activated for you, even if you have not used it or installed it.

Qualifications & exceptions

• Responsibility extends to charges you did not authorize made by anyone who gains access to your services or equipment.
• Some states have specific unauthorized-charge rules (for example the California terms in 2.18.1).

Charges & Financial Obligations · Restriction or exception

Late bills and returned payments, including card charge-backs, can incur fees

For each bill not paid in full by its due date AT&T may charge a late-payment fee, subject to applicable law and unless expressly agreed otherwise in writing. Accepting late or partial payments, even if marked "Paid in Full", does not waive AT&T's right to the full amount. A fee is charged for each check or other payment returned unpaid for any reason, including credit card charge-backs, subject to the same conditions.

Supporting quotations

You agree that, for each bill not paid in full by the payment due date, we may assess a late-payment charge (subject to applicable law and except as expressly agreed in writing).

Our acceptance of late or partial payments (even if marked “Paid in Full”) won’t waive any of our rights to demand payment of the full amount due.

You will also be charged a fee for each and any check or other forms of payment made (including credit card charge-backs) that are returned unpaid for any reason (subject to applicable law and except as expressly agreed in writing).

Qualifications & exceptions

• Subject to applicable law and any express written agreement otherwise.

Charges & Financial Obligations · Restriction or exception

Unpaid bills can go to collections, and you pay AT&T's reasonable collection costs including attorney fees

If you do not pay in full and on time you may be subject to collection by AT&T or a third-party agency. To the extent the law permits, you must pay the costs and fees, including attorneys' fees, AT&T reasonably incurs to collect. Subject to applicable law, AT&T is not responsible for negative consequences of reporting your Account, payment information or history to credit reporting or collection agencies.

Supporting quotations

If you don’t pay your bill in full and on time, you agree that you may be subject to collections either by us or a third-party collections agency. To the extent permitted by law, you must pay us any costs and fees, including attorneys’ fees, we reasonably incur to collect amounts you owe us.

Subject to applicable law, you agree that we’re not responsible or liable for any negative consequences that may arise as a result of our reporting your Account, payment information, or history to any third-party credit reporting or collections agency.

Qualifications & exceptions

• Collection costs are owed to the extent permitted by law.

Charges & Financial Obligations · Permission or license

Autopay lets AT&T charge or hold your card or bank account, including outstanding amounts after you cancel

If you enroll in automatic card billing, automatic payment or electronic funds transfer, you authorize AT&T or its agent to charge or place holds on the card or bank account you provide without a signed receipt, certify you own the payment method, authorize AT&T to store it, and authorize monthly charges on the date shown on your bill plus any amounts outstanding if you cancel service. If you had to give a credit card when starting a service, AT&T may charge that card instead for outstanding amounts after cancellation. Unless you opt out, your card-issuing bank's card updater program may send AT&T new card numbers and expiration dates, which AT&T will use to keep charging. AT&T is not responsible for insufficient-funds or other charges from its attempts to charge, hold or transfer funds, and may charge an additional fee if a card charge fails or a bank draft is returned. AT&T OneConnect and AT&T Build-a-Plan require autopay enrollment.

Supporting quotations

you authorize us or our agent to charge or place holds on the credit or debit card or financial institution account number you provide to us, without requiring a signed receipt.

authorize us to store this information, and authorize us to automatically charge the amount of your monthly bill(s) each month on the date indicated on your monthly bill, and to charge any amounts outstanding if you cancel AT&T Service.

If you were required to provide a credit card when you started an AT&T Service, you also authorize us to charge that card (in lieu of your autopay card, if different) for any amounts outstanding if you cancel AT&T Service.

You acknowledge that, if your card-issuing bank participates in a card updater program and unless you opt out of this service, your bank may provide us with updated card numbers and expiration dates, and we will update our files with this information and continue to charge your card.

You agree that we’re not responsible for any insufficient funds or other charges you might incur as a result of any attempts to charge or place holds on your credit or debit card or to transfer funds.

If charges cannot be processed through your credit or debit card, or if your bank draft or electronic funds transfer is returned for insufficient funds, we may charge you an additional fee.

AT&T OneConnect requires enrollment in automatic credit-card billing, automatic payment, or electronic funds transfer, which is further described in Section 1.9.5.

AT&T Build-a-Plan requires enrollment in automatic credit-card billing, automatic payment, or electronic funds transfer, which is further described in Section 1.9.5.

Qualifications & exceptions

• You can opt out of the card updater service.
• For OneConnect and Build-a-Plan, autopay is required and cancelling it cancels the service at the end of the current Subscription Term.

Charges & Financial Obligations · User right or choice

You can cancel autopay by phone or online, but may lose promotions or discounts

You can cancel automatic card billing, automatic payment or electronic funds transfer by calling the customer care number on your bill or online at att.com/attapp. Doing so may cost you certain promotions or discounts, and you should also tell your card issuer or bank that you cancelled. For OneConnect and Build-a-Plan, which require autopay, cancelling autopay cancels the service at the end of the current Subscription Term.

Supporting quotations

You can cancel your authorization for automatic credit-card billing, automatic payment, or electronic funds transfer by calling the customer care number on your bill or online at

If you do so, you may lose certain promotions or discounts.

If you do so, your AT&T OneConnect Service will be cancelled at the end of your current Subscription Term.

If you do so, your AT&T Build-a-Plan Service will be cancelled at the end of your current Subscription Term.

Qualifications & exceptions

• May result in loss of promotions or discounts.
• OneConnect and Build-a-Plan services end at the end of the Subscription Term if autopay is cancelled.

Charges & Financial Obligations · Restriction or exception

Breaking a service or programming commitment means paying an early termination fee

Your Customer Service Summary, order confirmation or fee schedule may set a minimum period to keep service on an eligible plan (Service Commitment) or keep certain programming (Programming Commitment). If you do not meet that commitment you agree to pay an early termination fee. The Agreement describes the fee not as a penalty but as an alternative way to perform your obligations that partly compensates AT&T because your monthly rate was based on a commitment that was not completed. Service-specific ETF amounts and rules appear in the Service Terms.

Supporting quotations

Your Customer Service Summary, order confirmation, or applicable fee schedule for your AT&T Service may include a minimum period in which you must maintain service on an eligible plan (“Service Commitment”) or maintain certain programming (“Programming Commitment”). If you do not meet that commitment, you agree to pay an early termination fee.

That fee is not a penalty but rather is an alternative means for you to perform your obligations under the Agreement that partially compensates us for the fact that the Service Commitment or Programming Commitment on which your monthly rate is based was not completed.

Qualifications & exceptions

• Applies only if a commitment is stated in your Customer Service Summary, order confirmation or fee schedule.
• You may avoid the fee by cancelling within 14 days of notice of a materially adverse change during a commitment (1.17.2).

Charges & Financial Obligations · Company practice

Refunds include the taxes originally paid, but loyalty-style credits do not refund taxes

Amounts refunded by bill credit, cash or otherwise include the taxes, fees and surcharges originally paid on them. Credits that are not a refund of, or discount to, the price paid, such as customer loyalty rewards, do not refund any tax, fee or surcharge you previously paid.

Supporting quotations

Any amounts refunded in the form of bill credits, cash payments, or any other form will include all applicable taxes, fees and surcharges that were originally paid on such amounts.

Credit amounts, such as customer loyalty rewards, that do not represent a refund of, or a discount to, the price paid for any good or AT&T Service will not result in the refund of any tax, fee, or surcharge you previously paid.

Charges & Financial Obligations · Restriction or exception

Employer, government or military discounts can change or end without notice and may be audited

Discounts, credits, promotions and other Benefits you get through a business or government customer's agreement with AT&T, or through military/government programs, are provided solely because of that agreement or at AT&T's discretion and may be modified or terminated without notice. Benefits depend on the Business Agreement and ongoing eligibility, which AT&T may verify or audit; FirstNet individual users must meet FirstNet eligibility and are re-verified from time to time. Benefits tied to Joint Billing with an AT&T affiliate or an affiliate's service end if you cancel that billing or service, and your rates are then adjusted without notice. Wireless customers have additional terms at att.com/iru-additional-terms.

Supporting quotations

All such Benefits are provided to you solely as a result of the corresponding Business Agreement or at our discretion and may be modified or terminated without notice.

For Wireless Services, please see

If you cancel Joint Billing or the service from the affiliate, your rates will be adjusted without notice to a rate plan for which you qualify.

Benefits may vary and are subject to the corresponding Business Agreement and ongoing eligibility/enrollment criteria, which we may verify or audit in our discretion. FirstNet individual users must also satisfy the eligibility criteria for FirstNet service and will be subject to re-verification of eligibility from time-to-time.

Qualifications & exceptions

• Changes or termination may occur without notice.
• Additional Wireless terms are in a linked document not supplied here.

Not stated here

• The linked additional terms for Wireless Benefits (att.com/iru-additional-terms) were not supplied.

Charges & Financial Obligations · Restriction or exception

Raise billing problems with customer service or a Notice of Dispute within 180 days of the bill

If you think your bill is wrong, contact customer service as soon as possible; if unsatisfied, you may send a Notice of Dispute under Section 1.3. You have 180 days from the bill date to notify customer service or submit a Notice of Dispute; otherwise you waive your right to dispute the bill and to take part in any legal action raising that dispute. This limit does not apply in states that prohibit such a contractual notice provision.

Supporting quotations

If you believe that there’s something wrong with your bill, please contact customer service as soon as possible. If you’re not satisfied with customer service’s resolution, you may send us a Notice of Dispute pursuant to Section 1.3.

If you have a billing dispute, you have 180 days from the date of the bill either to notify customer service or submit a Notice of Dispute. Otherwise, you’ll have waived your rights to dispute the bill and to participate in any legal action raising that dispute. This limitations period does not apply in any state in which this contractual notice provision is prohibited.

Qualifications & exceptions

• 180 days from the date of the bill.
• Not applicable in states prohibiting this contractual notice provision.

Charges & Financial Obligations · Company practice

AT&T may choose to give AT&T Guarantee benefits despite its disclaimers and liability limits

Notwithstanding the warranty disclaimers (1.6) and liability limits (1.7), AT&T may elect to give customers benefits under the AT&T Guarantee program, which may be updated from time to time and is described at att.com/guarantee and att.com/businessguarantee. The program's terms are in those linked pages, which were not supplied.

Supporting quotations

Notwithstanding the disclaimers or limitations set forth in Sections 1.6 or 1.7, AT&T may elect to grant Customer benefits for AT&T Service as outlined in the AT&T Guarantee program, which may be updated from time to time

Qualifications & exceptions

• Benefits are at AT&T's election and the program may be updated.

Not stated here

• The AT&T Guarantee program terms were not supplied.

Cross-references

• qualifies (model-proposed): Services are provided as is, with no warranties of quality, speed, uptime or security — qualifies: AT&T may grant AT&T Guarantee benefits notwithstanding the 1.6 warranty disclaimer, at its election.
• qualifies (model-proposed): AT&T's total liability is capped at a credit or refund of up to 24 months of charges for the affected service — qualifies: AT&T Guarantee benefits may be granted notwithstanding the 1.7 liability limits, including the credit-or-refund cap.

Charges & Financial Obligations · Restriction or exception

Your rate plan sets allotments, overage and coverage; unused minutes, texts and data do not roll over

Wireless Service includes the services in your rate plan, which sets your monthly voice, messaging and data allotments and charges, overage rates for exceeding the allotment, pay-per-use rates and your coverage area, plus any optional features you add to a line, which may carry extra charges and terms. Unless your rate plan terms say otherwise, unused voice, messaging and data allotment does not carry over to another billing cycle.

Supporting quotations

Your Wireless Service includes:

Services included in your rate plan, which sets forth your monthly usage allotment and charges for voice, messaging and/or data services; overage rates when you exceed your rate plan’s monthly usage allotment; pay-per-use rates; and your coverage area.

Unless specified otherwise in your rate plan terms, any unused allotment of voice, messaging and data services, from one billing cycle will not carry over to any other billing cycle.

Any optional features and services you add to any line on your Account, which may be subject to additional charges and terms and conditions.

Qualifications & exceptions

• Rollover is excluded unless your rate plan terms specify otherwise.

Charges & Financial Obligations · Restriction or exception

Roaming on other U.S. networks and international use are not included unless your plan says so

Unless your rate plan specifies otherwise, Wireless Service does not include use of other carriers' networks in the U.S. or use while traveling internationally, and additional charges may apply for them. Voice calls outside your rate plan's coverage area may also cost extra.

Supporting quotations

Unless otherwise specified in your rate plan, your Wireless Service does not include—and additional charges may apply for use of—other carriers’ networks in the U.S. or while traveling internationally.

Additional charges may apply for Voice Service used outside your rate plan’s coverage area.

Charges & Financial Obligations · Restriction or exception

Service Commitments last a set period, then service renews month to month until cancelled

The Wireless Service Terms run from activation until service ends for any reason; you may have been required to provide a credit card to establish service and may use a card for recurring payments. If you agreed to a Service Commitment, you must keep service on an eligible plan for that period; after it ends, service continues month to month and automatically renews unless cancelled or terminated. Without a Service Commitment (for example, buying the Device at full price, on an installment plan, or bringing your own Device), service is month to month and automatically renews until cancelled or terminated.

Supporting quotations

These Wireless Service Terms begin on the day we activate your Wireless Service and continue through termination of your Wireless Service for any reason.

If you have agreed to a Service Commitment, you are required to maintain Wireless Service on an eligible plan for the Service Commitment period. Once you complete your Service Commitment, your contract for Wireless Service will continue on a month-to-month basis and automatically renews unless you cancel it or your Wireless Service is otherwise terminated.

If you do not have a Service Commitment (for example, you purchase your Device from us at full retail price, under an installment plan, or bring your own Device), your Service is provided on a month-to-month basis and automatically renews unless cancelled or terminated.

Charges & Financial Obligations · Restriction or exception

Activate a new device within 7 days, or AT&T may activate it and start billing

You agree to activate Wireless Service on the Device within seven days of the purchase or shipment date, whichever is later. For postpaid service, if you do not, AT&T may activate the Device for you within a month of shipping, and your monthly recurring charges and any Service Commitment then begin.

Supporting quotations

You agree to activate Wireless Service on the Device within seven (7) days of the purchase or shipment date, whichever is later. If your Device is not activated by you, for post-paid Wireless Service, we may activate the Device for you within a month of shipping and your monthly recurring charges, and any applicable Service Commitment, will begin.

Qualifications & exceptions

• Automatic activation applies to postpaid Wireless Service.

Charges & Financial Obligations · Restriction or exception

Leaving before your Service Commitment ends costs an ETF up to the device price, shrinking monthly

If you end the Agreement before completing your Service Commitment you agree to pay an ETF, unless it is waived under subsection 2.4.5. The ETF can be up to your purchase price and decreases for each full month of the Service Commitment you complete; details are at att.com/equipmentETF. Under 2.4.5, you avoid the ETF by cancelling within 14 days of activation and returning the purchased Device in like-new condition with original packaging, though a restocking fee may apply.

Supporting quotations

If you terminate your Agreement before completion of your Service Commitment, you agree to pay an ETF unless the ETF is waived by subsection 2.4.5. The ETF amount will be an amount up to your purchase price and will reduce each full month of your Service Commitment that you complete.

If you have a Service Commitment, you can cancel Wireless Service within 14 days of activation by returning the Device you purchased, and you will not be required to pay an ETF. Your Device must be in like-new condition with original packaging to be eligible for return.

Qualifications & exceptions

• Waived if you cancel within 14 days of activation and return the Device in like-new condition with original packaging.
• A restocking fee may apply to returns.

Not stated here

• The ETF schedule at att.com/equipmentETF was not supplied; exact amounts are unknown here.

Charges & Financial Obligations · User right or choice

Cancel any wireless line any time, but you pay what you used and get no mid-cycle refund

You can cancel any individual line or your whole wireless Account at any time. You must pay all amounts owed for service used before cancellation, including taxes, surcharges, AT&T fees and other fees, and authorized agents may charge additional fees. Cancelling within the first 3 days of activation gets your activation fee refunded, if applicable. With a Service Commitment, cancelling within 14 days of activation and returning the purchased Device in like-new condition with original packaging avoids the ETF, but AT&T may charge a restocking fee. Monthly charges are not refunded or prorated if you cancel before the end of the billing period.

Supporting quotations

You can cancel any individual line of Wireless Service on your Account or your whole Account at any time. You must pay all amounts owed for Wireless Service used prior to cancellation including applicable taxes, surcharges, AT&T fees, and other fees. Authorized agents may charge additional fees.

If you cancel your Wireless Service within the first 3 days of activation, we will refund your activation fee, if applicable.

AT&T also may charge you a restocking fee for any returns. If you cancel prior to end of your billing period, your monthly Wireless Service charges are not refunded or prorated.

Qualifications & exceptions

• Activation fee refund only within the first 3 days, if applicable.
• ETF-free return only within 14 days and in like-new condition with original packaging; restocking fee possible.

Charges & Financial Obligations · Restriction or exception

"Unlimited" data means a flat price, not any speed or any use; misuse can move you to a tiered plan

On an unlimited data plan, "unlimited" means you pay one flat monthly rate regardless of how much data you use. It does not mean data moves at any particular speed or that you may use the service any way you like or for Prohibited Network Uses. If you use the plan in a prohibited way, AT&T can limit, restrict, suspend or terminate your Data Service, or migrate you to a tiered data plan and charge its monthly fees; for that migration AT&T will give at least one billing period's advance notice by bill message, email, text or other appropriate means.

Supporting quotations

If you are subscribed to an AT&T unlimited data plan, you agree that “unlimited” means you pay a single monthly flat rate for wireless Data Service regardless of how much data you use.

You further agree that “unlimited” does not mean that wireless data will be transmitted at any particular speed or that you can use AT&T’s wireless Data Service in any way that you choose or for any Prohibited Network Uses.

If you use your unlimited data plan in any manner that is prohibited, AT&T can limit, restrict, suspend or terminate your Data Service. We may also migrate you from the unlimited data plan to a tiered data plan and charge you the appropriate monthly fees. We will provide you with notice of this change at least one billing period in advance either by a bill message, email, text message, or other appropriate means.

Qualifications & exceptions

• Migration to a tiered plan requires at least one billing period of advance notice.

Cross-references

• qualifies (model-proposed): AT&T may cut, suspend or end wireless service without advance notice, for example for misconduct or living off-network — qualifies: Although 2.7 allows changes without advance notice, migrating an unlimited plan to a tiered plan requires at least one billing period of notice under 2.6.

Charges & Financial Obligations · Restriction or exception

If AT&T cancels your wireless service for misconduct during a commitment, you may still owe an ETF

If AT&T cancels your Wireless Service for misconduct or Agreement violations while you have a Service Commitment, it may charge you an ETF in addition to interrupting, suspending, modifying or terminating your service and Agreement.

Supporting quotations

If we cancel your Wireless Service for misconduct or violations of this Agreement and you have a Service Commitment, we may charge you an ETF in addition to interrupting, suspending, modifying, or terminating your Wireless Service and Agreement.

Charges & Financial Obligations · Company practice

AT&T may automatically add International Day Pass when you travel, with daily fees unless you decline

When you travel where AT&T offers an International Day Pass or Cruise Day Pass, AT&T will try to add the feature automatically to lines whose plans do not include roaming for that destination, and texts you about it and its daily voice, messaging and data fees. You can decline by replying to the text, calling customer service or managing your account online. AT&T does not guarantee you will get these texts, or that its and partners' systems will detect you are roaming or successfully add the feature. Using talk, text or data under the pass incurs its daily fees; full terms are at att.com/idpterms.

Supporting quotations

AT&T will attempt to add the feature automatically to lines on wireless rate plans that do not include international roaming usage covering your international destination.

You may decline the IDP feature by replying to the text message, contacting AT&T customer service, or by managing your account on-line at

However, AT&T cannot guarantee you will receive these text messages, nor that the technology of AT&T and its off-net partner carriers will identify you as roaming internationally without the feature or successfully add it to your line. When using talk, text, or data under IDP, you will be charged the applicable daily fees.

Qualifications & exceptions

• Applies to lines whose plans do not already include roaming for the destination.
• You can decline by text reply, customer service or online account management.

Not stated here

• The International Day Pass terms (att.com/idpterms) and daily fee amounts were not supplied.

Charges & Financial Obligations · Restriction or exception

Without a package, roaming abroad is billed at pay-per-use rates that can be much higher and change without notice

International roaming rates apply to all calls made or received, messages sent and data used outside the U.S.; they vary by country and may change without notice. Without an international roaming package or plan that applies, you pay pay-per-use rates that may be substantially higher per unit than package rates. Coverage abroad varies by Device, plan and package and may change at any time without notice. AT&T may send courtesy roaming alerts, but they are not guaranteed and are not a guarantee of any bill limit.

Supporting quotations

International roaming rates apply to any calls made or received, messages sent, and data used while outside the U.S. International roaming rates are subject to change without notice and vary by country.

If you do not subscribe to an international roaming package or plan, or if an international roaming package or plan does not automatically apply to your wireless plan, you will be charged pay-per-use rates that may be substantially higher on a per unit basis than international package rates.

There is no guarantee you will receive these alerts and they are not a guarantee of a particular bill limit.

Charges & Financial Obligations · Restriction or exception

Abroad you can be charged for calls sent to voicemail and all data, and roaming charges may bill up to 3 cycles late

While roaming internationally you may be charged roaming airtime for incoming calls routed to voicemail, even with no message, for both the incoming call and the forward to voicemail. Unanswered calls can incur roaming charges even after you power off, if the Device had registered on a foreign network, because deregistration can lag. All data use is charged, including messaging apps, visual voicemail and cloud services, and taxes may apply. Roaming usage may be billed up to three billing cycles late because carriers report it with delay.

Supporting quotations

You may be charged international roaming voice airtime usage rates when incoming calls are routed to voicemail, even if no message is left, for both the incoming call and the call forward to voicemail.

You may also incur those roaming charges for unanswered calls if your Device is powered off if you previously had turned it on and allowed it to register on a foreign carrier’s network;

You will be charged for all data usage, including without limitation your use of messaging apps, visual voicemail and access to cloud-based services. You may also be charged taxes on international roaming rates. Billing for international roaming usage may be delayed up to three billing cycles due to the time it takes for wireless carriers to report international roaming usage.

Charges & Financial Obligations · Restriction or exception

Taking your phone abroad can rack up charges from background apps even if you do not try to roam

Substantial charges can arise when your Device is taken outside the U.S. even if you do not intentionally use international roaming, because many preloaded and downloaded apps send and receive data without your action while the Device is on. To block international roaming, you can call 314.925.6925, free from your AT&T wireless phone.

Supporting quotations

Please note that substantial charges may be incurred if your Device is taken out of the U.S. even if international roaming is not intentionally used.

If you want to block international roaming services, please call 314.925.6925 (at no charge from your AT&T wireless phone).

Charges & Financial Obligations · Restriction or exception

Calls and texts from the U.S. to other countries are billed per use unless your plan includes them

International long distance means calls or messages from the U.S. to another country. Unless your package or plan includes it, you pay pay-per-use rates; per-minute calling rates may change without notice and, unless the country is in your plan's coverage area, are charged on top of your plan's airtime minutes. Some countries may not be reachable, calls to foreign wireless numbers may cost more than to wireline numbers, a call to a foreign wireline number forwarded to a wireless number is charged as a wireless call, and premium-rated numbers cost extra.

Supporting quotations

Unless you subscribe to a package or rate plan that includes international long distance, you will be charged pay-per-use rates for calls or messages initiated from the U.S. to any other country. International long distance calling rates are charged on a per-minute basis and are subject to change without notice.

Unless a foreign country is included as a calling destination within your rate plan’s coverage area, international long distance rates are charged for each call in addition to usage of your rate plan voice airtime minutes.

If a call is placed to an international wireline number and the call is forwarded to a wireless number, you will be charged for a call terminated to a wireless number.

Charges & Financial Obligations · Procedure

Report a lost or stolen phone right away, dispute later unauthorized charges within 30 days, and keep paying

Contact AT&T immediately to report a lost or stolen Device so it can suspend your service (800.331.0500 in the U.S., +1 916.843.4685 abroad, 800.574.7000 for FirstNet individual users). If your bill shows unauthorized usage after you reported the loss, you must notify AT&T within 30 days. While suspended you must still meet all obligations, including paying monthly service charges. If you have not had one in the previous year, you may ask for a courtesy suspension of monthly charges until you replace or recover the Device, for up to 30 days.

Supporting quotations

Contact us immediately to report your Device as lost or stolen so we can suspend your Wireless Service. If you receive your bill and there are charges for unauthorized usage after you reported your Device as lost or stolen, you must notify us of the unauthorized charges within 30 days.

While your phone is suspended you will remain responsible for complying with all other obligations under this Agreement, including, but not limited to paying your monthly Service charges.

If you have not received a courtesy suspension of monthly Service charges during the previous year, you may request a courtesy suspension until you replace or recover your Device (up to 30 days).

Qualifications & exceptions

• Unauthorized-charge notice is due within 30 days of the bill.
• Courtesy suspension of charges is limited to once a year and up to 30 days.
• California customers have separate unauthorized-charge investigation rights (2.18.1).

Charges & Financial Obligations · User right or choice

You can contest content purchases, but refunds are not guaranteed and abuse can end your account

Devices can be used to buy goods, content and services, including subscriptions such as ringtones, games, apps and news alerts, from AT&T or others ("Content"). Your Content purchase history is always available on AT&T's website. You may contest and seek refunds for unauthorized or unsatisfactory purchases, but refunds are not guaranteed, and AT&T may restrict Content purchases or terminate the Account of anyone who seeks refunds on improper grounds or abuses the service.

Supporting quotations

You understand that Devices can be used to acquire or purchase goods, content, and services (including subscription plans), such as ring tones, graphics, games, applications and news alerts from AT&T or other companies (“Content”).

You have full-time access to your Content purchase transaction history on our website. You may contest and seek refunds for unauthorized purchases and purchases with which you are not satisfied, but such refunds are not guaranteed. AT&T reserves the right to restrict Content purchases or terminate the Account of anyone who seeks refunds on improper grounds or otherwise abuses this Service.

Qualifications & exceptions

• Refunds are not guaranteed.

Charges & Financial Obligations · Restriction or exception

Content is charged per download or subscription, plus data or transport charges

Content varies by Device and may arrive in several messages. You pay the stated one-time download or subscription rate plus a default pay-per-use charge per kilobyte or megabyte for delivery, unless you have a data or rate plan, in which case data charges appear separately. You may be charged each time you download Content, and Data Service charges may apply on top of Content charges.

Supporting quotations

Content charges are incurred at the stated one-time download rate or subscription rate, plus a per kilobyte or per megabyte default pay per use charge for the Content transport when delivered, unless you have a data or rate plan and such charges appear separately on your bill. You may be charged each time you download Content. Data Service charges may apply in addition to Content charges.

Charges & Financial Obligations · Context

Wireless bills are mostly in advance and include plan, installments, purchases, overages and fees; some usage bills late

You are responsible for all charges on your Account. Most Wireless Service is billed one month in advance. Besides charges authorized elsewhere (including 1.9), your bill may include your rate plan's monthly cost; Device and other installment payments; optional services, Content, Third-Party Charges and other purchases; pay-per-use and overage charges; other AT&T fees; and occasional fees for special Account assistance. Some usage charges that depend on third-party information may be billed in later cycles.

Supporting quotations

You are responsible for all charges incurred on your Account. We bill most Wireless Service one month in advance.

the monthly cost of the rate plan you have selected;

Device and other installment plan payments, if you purchased your Device or other services under an AT&T installment plan;

optional services, charges for Content, Third-Party Charges, and other purchases billed to your Account;

pay-per-use and overage charges;

other charges and AT&T fees described below; and

occasional fees for special Account assistance as discussed below.

Some usage charges, such as those that depend on information from a third party, may be billed in subsequent bill cycles after the charges have been incurred.

Charges & Financial Obligations · User right or choice

Third-party purchases and donations can be billed to your phone account; Purchase Blocker can stop them

You can make donations and buy goods, Content, apps and services, including subscriptions, from certain other companies or AT&T by billing them to your wireless Account. You are responsible for all authorized third-party charges, which appear in a separate bill section. You can prevent third-party purchases by adding Purchase Blocker through the AT&T app or by calling 800.331.0500, and can restrict others' usage with parental controls.

Supporting quotations

Additional charges may include, but are not limited to:

You can make donations and purchase goods, Content, apps, and services (including subscriptions) from certain other companies (“Third-Party Charges”) or us by billing those charges to your wireless Account. You are responsible for all authorized third-party charges which will appear in a separate section of your bill.

You can prevent third-party purchases by adding Purchase Blocker to your Account through your AT&T app or call Customer Service at 800.331.0500.

Charges & Financial Obligations · Company practice

AT&T's Administrative & Regulatory Cost Recovery Fee is its own charge, not a tax, and can change

AT&T Monthly Fees include the Administrative & Regulatory Cost Recovery Fee, which helps AT&T recover expenses such as interconnection charges with other providers and cell site rent and maintenance, plus certain government fees imposed on AT&T and regulatory compliance costs. This and other AT&T Fees are not taxes or charges the government requires AT&T to collect from customers, and the amounts may change. The fee schedule at att.com/mobilityfees lists other fees you agree to pay; it was not supplied.

Supporting quotations

AT&T Monthly Fees include, but are not limited to, the AT&T Administrative & Regulatory Cost Recovery Fee charged to help AT&T recover:

This and other AT&T Fees are not taxes or charges which the government requires AT&T to collect from its customers. The amounts we charge may change.

Online Fee Schedule. For additional information on fees that may appear on your bill and that you agree to pay, please visit

Qualifications & exceptions

• Fee amounts may change.

Not stated here

• The online fee schedule (att.com/mobilityfees) and current fee amounts were not supplied.

Charges & Financial Obligations · Restriction or exception

You must give a street address for taxes; otherwise AT&T may assign one or discontinue service

To determine your primary place of use (PPU) and which jurisdiction's taxes and assessments to collect, you must give AT&T your street address. If you do not, or it is outside AT&T's licensed service area, AT&T may reasonably designate a PPU within that area or discontinue service. You must live and have a mailing address within the coverage area of AT&T's owned network (or its assignee's or successor's).

Supporting quotations

To determine your primary place of use (“PPU”) and which jurisdiction’s taxes and assessments to collect, you’re required to provide us with your street address. If you don’t provide us with such address, or if it falls outside our licensed Services area, we may either reasonably designate a PPU within the licensed Services area for you or discontinue service.

You must live and have a mailing address within AT&T’s owned network coverage area or its assignee’s or successor’s.

Charges & Financial Obligations · Context

Charges follow your rate plan, unused allotments expire, and off-network charges depend on the cell site location

Usage and monthly fees are billed as your rate plan terms specify, and your Customer Service Summary estimates your total monthly bill. Unless your plan specifically provides otherwise, unused predetermined allotments of airtime, messages or data do not carry over between billing cycles. Usage on networks AT&T does not own is limited as your plan provides, and charges are based on the location of the site sending and receiving service, not your location.

Supporting quotations

Usage and monthly fees will be billed as specified in your rate plan terms of service. Your Customer Service Summary also provides an estimate of your total monthly bill.

unless otherwise specifically provided as a part of such rate plan, any unused allotment of Services from one billing cycle will not carry over to any other billing cycle.

Usage on networks not owned by AT&T is limited as provided in your rate plan. Charges will be based on the location of the site receiving and transmitting service and not the location of the subscriber.

Charges & Financial Obligations · Company practice

Voice minutes round up and billing can start before a call rings or connects

Unless your plan says otherwise, calls on AT&T's network incur per-minute airtime charges, and partial minutes are rounded up to the next full minute. For outgoing calls billable time may start when you press Send or when the call connects to a network; for incoming calls it starts when the call connects, which may be before it rings. Usage may end several seconds after you press End or the call disconnects. On AT&T's network, only answered calls are charged, including calls answered by machines.

Supporting quotations

Voice calls on our network will incur per-minute voice airtime charges unless specified otherwise in your rate plan. We round any fraction of a minute up to the next full minute.

For outgoing calls, billable time may start either when you first press Send or when the call connects to a network, and for incoming calls, it starts when the call connects to a network (which may be before it rings). Usage time may end several seconds after you press End or after the call disconnects.

For calls made on our network, we charge only for calls that are answered, including by machines.

Charges & Financial Obligations · Restriction or exception

Without unlimited texting, every sent or received message is charged, read or not, solicited or not

If your plan lacks unlimited or allotted messaging, standard pay-per-use rates apply to every message sent or received, whether read or unread, solicited or unsolicited. A text is generally 160 characters, but messages with emojis or non-Latin characters may be limited to 70, and longer messages count as multiple messages. MMS is limited to 1 MB (100 MB with RCS), and AT&T may change size limits. Messages sent to tablets, laptops and other connected Devices are excluded from unlimited messaging plans. On non-unlimited plans, each part of a multi-part message is charged, premium messages cost their stated rates, international messages cost more, a message to several recipients is charged once per recipient to the sender and to each recipient, and each RCS text or attachment counts as a separate SMS or MMS. Without a messaging or data plan you may still use and be billed pay-per-use.

Supporting quotations

If your rate plan does not include unlimited or an allotment of messaging, standard pay-per-use rates apply when a message is sent or received, whether read or unread, viewed or unviewed, solicited or unsolicited.

Generally, one text message equals 160 characters; however, text messages that include special characters, like emojis or non-Latin alphabet characters may be limited to 70 characters.

Messages sent to tablets, laptops, or other connected Devices are excluded from unlimited messaging plans or plans including unlimited messaging.

Plans that do not provide for unlimited messaging are subject to the following provisions:

When a single message is sent to multiple recipients, the sender is charged for one message for each recipient and each recipient is charged for the message received.

With Advanced Messaging (RCS) chat, your wireless rate plan’s SMS and MMS rates apply. Each text/file attachment counts and is charged as a separate SMS/MMS.

If you do not enroll in a monthly recurring plan for messaging or data, you may still have access to messaging and data and be charged on a pay-per-use basis if you use those Services.

Qualifications & exceptions

• Applies when the rate plan does not include unlimited or allotted messaging.

Charges & Financial Obligations · Company practice

Data is rounded up per session and keeps billing on cellular even after you join Wi-Fi mid-session

Data usage is billed in full KB or MB increments based on your plan, rounded up to the next full unit at the end of each session, and session totals are added up for the billing period. Network overhead, software update requests, email notifications and resends caused by network errors can increase measured usage. A data session started on AT&T's network continues on cellular until it ends even if you connect to Wi-Fi meanwhile, for example a download started on cellular finishes on cellular. Your bill may not itemize data by site, session or service.

Supporting quotations

Actual data usage is rounded up to the next full KB or MB at the end of each data session for billing purposes.

Network overhead, software update requests, email notifications, and resend requests caused by network errors can increase measured KBs or MBs. A data session started on our network will continue until the session ends, even when you connect to a Wi-Fi network after the session starts.

Your bill may not separately identify the data usage attributable to your use of specific sites, sessions or services used.

Charges & Financial Obligations · Restriction or exception

Background app data counts, even without your knowledge and even if a transmission fails

Data use occurs whenever your Device is connected to AT&T's network and transmitting data, whether you started it or it runs automatically in the background without your knowledge, and whether or not the transmission succeeds. Some apps and software, including preloaded ones, regularly send and receive data on their own to function.

Supporting quotations

Data use occurs whenever your Device is connected to our network and is engaged in any data transmission, including those you initiate, or those running automatically in the background without your knowledge and whether the data transmission is successful or not.

Charges & Financial Obligations · Restriction or exception

Data allowances are U.S.-only unless your plan says otherwise, and overage data may be added and charged automatically

Your plan's data allowance covers U.S. usage only, unless other locations or international roaming are included in your plan or package. Once you exceed your monthly allowance, including any Bonus or Rollover Data, you may automatically receive and be charged for additional data increments as your rate plan specifies. Overage data can be used only in the billing period it was provided and does not roll over.

Supporting quotations

Your rate plan data allowance is limited to usage in the United States, unless service in other locations is included in your rate plan or international roaming is included as part of your rate plan or package.

Once you exceed your monthly data allowance (including any available data, such as Bonus Data or Rollover Data), during your billing period, you may automatically be provided with additional increments of data and charged as specified in your rate plan. Data overage can be used only in the bill period for which it was provided and does not rollover.

Charges & Financial Obligations · Restriction or exception

Late-billed usage counts against the month it is billed, even if that causes extra charges

Billing for calls, messages, data or other usage, such as roaming on other networks including internationally, may occasionally be delayed. Such charges may appear in a later billing cycle and are deducted from that month's allotments regardless of when the usage happened, even if that leads to additional charges for that month.

Supporting quotations

Such usage charges may appear in a later billing cycle and will be deducted from any applicable allotments for that month, regardless of when the usage actually occurred, even if this results in additional charges for that month.

Charges & Financial Obligations · Context

Optional Roadside Assistance is billed to your wireless account and provided by a separate motor club

AT&T Roadside Assistance is an optional feature you can buy separately; it is billed automatically to your wireless Account and provided by American Traveler Motor Club, Inc., a licensed motor club. Its full terms are in the RA Welcome Kit or at att.com/roadside, which were not supplied.

Supporting quotations

AT&T Roadside Assistance (“RA”) is an optional feature that may be purchased separately and automatically billed to the wireless Account. RA service is provided by American Traveler Motor Club, Inc., a licensed motor club.

Not stated here

• Roadside Assistance terms were not supplied.

Charges & Financial Obligations · Restriction or exception

Device protection must be added within 30 days and its insurer can change; continuing to pay accepts the new one

If eligible, you have 30 days from activation or upgrade to enroll in AT&T Protect Advantage for 1 or for 4. AT&T Mobile Insurance and the insurance part of Protect Advantage are underwritten by Continental Casualty Company (CNA) and administered by Asurion entities; the extended service contracts are provided by Asurion Warranty Protection Services or an affiliate. AT&T may change the insurer, service contract obligor or administrator at any time with advance notice; you may opt out by cancelling, but if you keep paying after being told of a change you are presumed to consent to the new insurer's group policy and service contract, and you may cancel at any time.

Supporting quotations

If eligible, you have 30 days from activation or upgrade to enroll in optional AT&T Protect Advantage for 1 or AT&T Protect Advantage for 4.

are underwritten by Continental Casualty Company, a CNA company (CNA) and administered by Asurion Protection Services, LLC

AT&T may change the insurer, service contract obligor and/or administrator for the AT&T device protection program at any time with advance notice. You will have the right to opt out by cancelling your enrollment in the program. However, if you continue to pay the charges for the program after we inform you of such a change, you will be presumed to have consented to be enrolled under the new insurer’s group insurance policy and service contract, although you have the right to cancel at any time.

Qualifications & exceptions

• Enrollment window: 30 days from activation or upgrade, if eligible.
• Changes of insurer or administrator come with advance notice and you may cancel at any time.

Not stated here

• Program terms at att.com/protectadvantage were not supplied.

Charges & Financial Obligations · Company practice

Lifeline discounted wireless service is available to qualifying low-income residents in some states

Under a federal program, AT&T offers discounted wireless service to qualified low-income residents in selected states; questions and applications go to 800.377.9450.

Supporting quotations

As part of a federal government program, AT&T offers discounted wireless service to qualified low-income residents in selected states. For questions or to apply for Lifeline service, call 800.377.9450.

Charges & Financial Obligations · Restriction or exception

Wireless Internet needs an eligible plan; overages are charged or slowed, unused allotment is lost

AT&T Wireless Internet requires an eligible wireless rate plan for its phone and/or internet capabilities. Tiered shared plans let connected devices share a monthly allotment of domestic talk, text and/or data. If usage exceeds the allotment in a billing period, you are automatically charged overages or your data may be slowed, as your plan specifies; unused allotment (or Rollover, as applicable) is forfeited.

Supporting quotations

AT&T Wireless Internet service requires that you subscribe to an eligible wireless rate plan to take advantage of one or both capabilities.

If your usage exceeds the monthly allotment of the plan you select during a billing period, you automatically will be charged for overages or your data may be slowed as specified in your plan. If you do not use all of the monthly allotment(s) of the plan you select during a billing period (or Rollover period, as applicable), you forfeit that usage.

Charges & Financial Obligations · Company commitment

A 24-hour outage within AT&T's control earns a prorated credit on request, and that is the only remedy

If your Wireless Service is interrupted for 24 or more continuous hours by a cause within AT&T's control, AT&T will, on request, credit a prorated share of the monthly Service fee for the time service was unavailable, up to the monthly fee. AT&T's liability for service failures is limited solely to that credit. AT&T is not liable for operational or technology changes that make your Device or software obsolete or require modification. In 2.17.2, "AT&T" includes its affiliates and their personnel.

Supporting quotations

if your Wireless Service is interrupted for 24 or more continuous hours by a cause within our control, we will issue you, upon request, a credit equal to a pro-rata adjustment of the monthly Service fee for the time period your Service was unavailable, not to exceed the monthly Service fee. Our liability to you for Service failures is limited solely to the credit set forth above.

AT&T is not liable to you for changes in operation or technology that cause or render your Device and/or software to be obsolete or require modification.

References in this Section 2.17.2 to “AT&T” and “we” include our past, present and future parents, subsidiaries, affiliates, and related entities

Qualifications & exceptions

• Requires 24 or more continuous hours, a cause within AT&T's control, and a request.
• Capped at the monthly Service fee.

Charges & Financial Obligations · User right or choice

California: you are not liable for unauthorized charges, including after a reported loss

For California customers, you are not liable for charges you did not authorize, though a call placed from your Device is evidence it was authorized. Unauthorized charges can include calls to or from a lost or stolen Device. Once you report the Device lost or stolen and it is suspended, you are not responsible for later charges from it. You can report and suspend free by calling the number on your bill or online.

Supporting quotations

You are not liable for charges you did not authorize, but the fact that a call was placed from your Device is evidence that the call was authorized.

Once you report to us that the Device is lost or stolen, and your Device is suspended, you will not be responsible for subsequent charges incurred by that Device.

Qualifications & exceptions

• Applies only to California customers.
• A call placed from your Device is evidence it was authorized.

Cross-references

• narrows (model-proposed): You pay all charges each cycle, including unauthorized ones and government fees, starting at activation — exception_to: California customers are not liable for unauthorized charges, an exception to the general responsibility for charges others incur without authorization.

Charges & Financial Obligations · User right or choice

California: disputed charges are investigated within 30 days and need not be paid meanwhile

For California customers, if you report charges you claim are unauthorized, including calls after a Device was lost or stolen but before you reported it, AT&T will investigate; you may submit documents and statements, and AT&T will give you the result within 30 days. If you disagree, you may complain to the California Public Utilities Commission and may have other legal rights. During the investigation you need not pay the disputed charges or related late charges, and AT&T will not send them to collection or make an adverse credit report about them. While your phone is suspended you must still meet other obligations, including your monthly fee, and both sides must act in good faith about the loss or theft.

Supporting quotations

If you notify us of any charges on your bill you claim are unauthorized, we will investigate.

We will advise you of the result of our investigation within 30 days. If you do not agree with the outcome, you may file a complaint with the California Public Utilities Commission and you may have other legal rights.

While an investigation is underway, you do not have to pay any charges you dispute or associated late charges, and we will not send the disputed amount to collection or file an adverse credit report about it.

While your phone is suspended you will remain responsible for complying with all other obligations under this Agreement, including but not limited to, your monthly fee.

Qualifications & exceptions

• Applies only to California customers.
• The monthly fee remains due while the phone is suspended.

Charges & Financial Obligations · Restriction or exception

Prepaid: no monthly bills, and you pay all charges, including use by anyone you let access your device

Section 3 applies only to AT&T Prepaid customers, including Prepaid Multi-Line. AT&T does not send Prepaid customers monthly bills; you can check your Account online, in the app, by phone or in a store. You must pay all charges for services, including those made by anyone you permit direct or indirect access to your Device even if you did not authorize that use. Charges include access, usage, feature and add-on charges, government taxes and fees AT&T must collect, other fees listed at att.com/mobilityfees, and surcharges AT&T collects and keeps such as Universal Service fees and regulatory charges; some jurisdictions fold certain fees or taxes into the monthly plan charge.

Supporting quotations

This Section 3 pertains only to AT&T Prepaid customers, including AT&T Prepaid Multi-Line customers.

AT&T will not provide you with monthly bills.

You are responsible for paying all charges for Services provided under this Agreement (such as subsection 1.9), including charges made by any person you permit to have direct or indirect access to your Device even if you did not authorize its use.

(f) surcharges that we collect and retain from our customers that include, but are not limited to, Federal or State Universal Service fees, regulatory charges, and government taxes or fees imposed on gross receipts, sales and/or property that we incur in providing services to our customers.

Qualifications & exceptions

• Applies only to AT&T Prepaid customers.

Charges & Financial Obligations · Restriction or exception

Prepaid: pay in 26 days; balances expire and are forfeited, payments are nonrefundable, lapsed accounts lose the number

You must pay into your Prepaid Account within 26 days of activation or it is cancelled. Active service requires full payment for monthly plans and at least a $25 balance for per-minute and daily plans. The activation fee is refunded if you cancel within 3 days, if required. Prepaid cards and payments are nontransferable and nonrefundable. Deposited amounts expire by denomination ($10-$24 in 30 days, $25-$99 in 90 days, $100 or more in 365 days) and unused balances are forfeited on expiration. Monthly plan charges are deducted automatically at 11:59 p.m. Central on the due date; plan charges are not refundable or exchangeable, and unused plan services are forfeited if you change plans mid-term. Without enough balance you cannot use plan, data or pay-per-use services until you pay or renew. Phone-plan accounts are cancelled 60 days after expiration and data-plan accounts 365 days after; reactivating then requires a new phone number.

Supporting quotations

You must make a payment to your Account within 26 days of activation or your Account will be canceled.

AT&T Prepaid cards and other account payments are nontransferable and nonrefundable.

Amounts deposited into your Account expire in accordance with the stated payment denomination expiration period ($10-$24 payments expire in 30 days, $25 to $99 in 90 days, $100 or more in 365 days). Unused Account balance forfeited upon expiration.

Applicable plan charge for any AT&T Prepaid plan is not refundable and not exchangeable, and any unused services of your plan are forfeited if you change to another plan during your plan’s period.

AT&T Prepaid accounts for phone plans will be canceled 60 days after expiration. AT&T Prepaid Accounts for data plans will be canceled 365 days after expiration. A new wireless phone number is required to reactivate service once Account is canceled.

Qualifications & exceptions

• Applies only to AT&T Prepaid customers.

Charges & Financial Obligations · Context

Prepaid monthly plans last 30 days counting the activation day, so the first month may be short

Prepaid monthly plans last 30 days at the applicable charge and expire at 11:59 p.m. Central on the 30th day. The activation day counts as the first full day, so the first month may be less than a full 30 days depending on when you activate.

Supporting quotations

Monthly plans are good for 30 days at applicable charge. Monthly plans expire at 11: 59 p.m. C.S.T. on the 30th day. When you first activate a plan, the day that the plan is activated counts as the first full day and counts toward the first 30 days, so your plan may be less than a full thirty days during the first month, depending on the time of plan activation.

Charges & Financial Obligations · Restriction or exception

Prepaid minutes are for U.S. use unless your plan includes Mexico and Canada; other calls cost extra

For Prepaid, included nationwide voice minutes are for domestic use only, except Monthly plans that include in-country calls in Mexico and Canada; additional charges apply to all other calls. Wi-Fi Calling requires a capable smartphone, an Account provisioned with HD Voice, a Wi-Fi network and an eligible plan (not pay-per-use plans). Unlimited messaging covers texts, pictures and videos within the U.S. (and Mexico and Canada on plans that include them) and to select countries.

Supporting quotations

Nationwide voice minutes included in plans are intended for domestic use only unless on a Monthly plan that includes in-country calls while in Mexico & Canada.

Additional charges apply to all other calls.

Wi-Fi Calling requires Wi-Fi Calling-capable smartphone, AT&T Prepaid Account provisioned with HD Voice, Wi-Fi network, and eligible rate plan (excludes pay per use plans).

Qualifications & exceptions

• Applies to AT&T Prepaid customers.

Charges & Financial Obligations · Context

Prepaid pay-per-minute plans charge each call, text and data use at current rates

In a Prepaid Pay-Per-Minute plan, calls, texts and data are charged at the then-prevailing per-minute, per-message or per-use rates, and pay-per-use data is available only on basic and messaging phones. A Monthly Messaging Add-On can be added only to the Pay-Per-Minute plan.

Supporting quotations

In a Pay-Per-Minute plan, Voice calls, text messages and data usage are charged at then prevailing per minute/per message/per usage rates. Pay-per-use data service is available only on basic and messaging phones.

A Monthly Messaging Add-On may be added only to the Pay-Per-Minute plan.

Charges & Financial Obligations · Restriction or exception

Prepaid daily plans charge for each 24-hour period in which you call or text, and need a balance first

Prepaid Daily plans include unlimited nationwide calling and messaging for a charge on each day you make or receive a call (including to voicemail) or send a message. The day starts with that first call or message and lasts 24 hours; if you move in or out of Wi-Fi during a Wi-Fi call when the 24 hours end, a new period and charge begin. You need enough balance for the daily charge before the first call or message of the day. Basic and messaging phones automatically get pay-per-use data; any Device can buy a Data Add-On, after which basic phones revert to pay-per-use and smartphones must buy another add-on or use only Wi-Fi.

Supporting quotations

Daily plans include unlimited nationwide calling and unlimited messaging for a rate charge assessed and paid each day phone is used to make or receive voice calls, including a call to voice mailbox, or send a text or picture/video/sound message.

If you move in or out of Wi-Fi coverage during a Wi-Fi call when your 24 hours expires, a new 24-hour period will begin and the daily plan charge will apply.

A minimum Account balance sufficient to pay Daily plan rate charge required to place or receive first call of the day or send a message.

To continue using data on a smartphone, customer must purchase another Data Add-On or be restricted to Wi-Fi.

Charges & Financial Obligations · Restriction or exception

Prepaid add-ons last 30 days (some 7 or 1), need an active plan, and roll over only if renewed early

Prepaid Add-Ons last 30 days, except International Travel and BridgePay Add-Ons (7 days) and Daily Data Add-Ons (24 hours from purchase); others expire at 11:59 p.m. Central on the last day, and the activation day counts as a full day. Except BridgePay, you need an active plan to buy, use or renew an Add-On. If your Account balance expires before the Add-On ends, you cannot use it and its time keeps running unless you add money. Renewing before expiration rolls over unused allotment, except Unlimited, East Asia/India and Latin America/Caribbean Add-Ons; standard rates apply if not renewed.

Supporting quotations

Add-ons are good for 30 days, except the International Travel and BridgePay Add-Ons, which are good for 7 days.

You must have an active (not expired) plan to purchase, use, or renew an Add-On, with the exception of the BridgePay Add-On. If your Account balance expires before the last day of the Add-On term, Add-On cannot be used and the remaining time on Add-On will continue to run unless you add money to your Account during the Add-On period.

Renew an Add-On before its expiration date and any unused allotment will roll over to your renewed Add-On time period. Unlimited Add-Ons and the East Asia/India and Latin America/Caribbean Add-Ons do not roll over.

Charges & Financial Obligations · Context

Prepaid data and hotspot add-ons are used before plan data; a Data Day Pass lasts 24 hours

When you add a data Add-On to a Monthly or Multi-Month plan with a data allotment, data counts first against the Add-On and then the plan allotment; if you renew the plan during the Add-On term, remaining Add-On data stays in use until it expires or runs out. Hotspot data Add-Ons work the same way against a plan's hotspot allotment, and unused plan hotspot data remains available until the end of the monthly term once the Add-On is used up. The Data Day Pass for the Daily plan runs 24 hours from purchase, after which usage is charged under your underlying plan.

Supporting quotations

the use of data will be counted first against your data Add-On and then against the data allotment of your plan.

The Data Day Pass Add-On for the Daily plan begins at the time you purchase the Add-On and ends 24 hours later. After data Add-On expires or is depleted, usage will be charged according to your underlying plan.

the use of data will be counted first against your hotspot data Add-On and then against the hotspot data allotment in your plan.

Charges & Financial Obligations · Restriction or exception

Prepaid international calling add-ons: buying more than two in 30 days can get calling blocked or service ended

Destinations not covered by a Prepaid International Calling Add-On are charged standard pay-per-use international rates. Add-Ons with a minute allotment may not be bought more than twice in any 30-day period, or AT&T may block international calling and/or suspend or terminate your Prepaid service. The International Travel Add-On requires an HD Voice capable device and an active monthly plan. The Prepaid WHS International Long Distance Add-On, with minutes from the U.S. to specific countries, can only be added to Prepaid Wireless Home Phone or Wireless Home Phone & Internet Monthly plans.

Supporting quotations

Countries and/or call destinations not included in International Calling Add-Ons are charged at standard pay-per-use rates for international long distance.

International Calling Add-Ons with an allotment of minutes may not be purchased more than twice within any 30-day period, or AT&T reserves the right to block international calling and/or suspend or terminate your AT&T Prepaid service.

Requires an HD Voice capable device and an active monthly plan.

This Add-On can only be added to AT&T Prepaid Wireless Home Phone or Wireless Home Phone & Internet Monthly plans.

Charges & Financial Obligations · Restriction or exception

Prepaid pay-per-use messages are charged whether read, delivered or solicited

On Prepaid pay-per-use messaging, each text, picture or video message sent or received is charged, whether read or unread, delivered or undelivered, solicited or unsolicited.

Supporting quotations

There is a charge per message sent or received, whether read or unread, delivered or undelivered, solicited or unsolicited.

Charges & Financial Obligations · Restriction or exception

The Multi-Line Account Owner pays every line's plan; if the balance falls short, all lines lose service

The Multi-Line Account Owner pays monthly plan charges for all lines, while Members pay for their own optional Add-Ons and pay-per-use services from their own Prepaid balances. Adding a Member requires a full monthly payment to activate, with a prorated credit to the Account Owner for the unused plan term and possibly for unused days of the Member's prior plan, if applicable. Each line's plan charge is deducted automatically from the Owner's balance at 11:59 p.m. Central on the renewal date, and the total for all lines must be paid to renew. Plan charges are not refundable or exchangeable, unused services are forfeited on a mid-term plan change, and if the Owner's balance cannot cover all lines, plan, data and pay-per-use services are unavailable until all lines are renewed. Unused balances are forfeited on expiration.

Supporting quotations

Account Owner is responsible for paying monthly plan charges for all lines on Multi-Line Account. Members continue to select and pay for optional Add-Ons or pay-per-use services out of their own AT&T Prepaid Account balance.

The total payment due for all lines must be paid in order to renew service.

If Account Owner’s Account balance is insufficient to pay the applicable plan charges for all lines on the Multi-Line Account, plan services, data services, or any pay-per-use services will be unavailable until Account Owner renews all lines. Unused Account balance is forfeited upon expiration.

Charges & Financial Obligations · Restriction or exception

DataConnect pass plans: final sale, no refunds, alerts not guaranteed, suspension if used on another device

Section 4 applies only to session-based data services (DataConnect Pass Plans) and their features, provided only for prescribed purposes. Plans work only on AT&T's network and select roaming carriers and need a compatible Device. When your data allotment expires, downloads stop and AT&T is not responsible for fees to download again. Usage alerts are courtesy only, may not arrive or may be out of date. All sales are final, no discounts apply, and payments are non-refundable, though changing or cancelling a Plan has no separate charge. You are responsible for provisioning and managing your Plans. AT&T may change these terms and Plans, and may suspend your Account if Devices other than the registered Device use the Plans. Plans include public AT&T Wi-Fi Hot Spots; roaming coverage and data access are not guaranteed.

Supporting quotations

This Section 4 pertains only to session-based data services provided to you with access to AT&T’s wireless data services

Data Services are only provided for prescribed purposes.

You acknowledge that when your allotment of data usage expires, any downloads of products or services will cease and AT&T is not responsible for any fees you must pay to download the product or service again.

There is no guarantee you will receive such alerts

All sales are final and discounts are not available for these Plans. Payments are non-refundable. There is no separate charge to change a Plan or to cancel.

AT&T reserves the right to change these terms and Plans, and to suspend your Account if Devices other than the registered Device are used with the Plans.

Qualifications & exceptions

• Applies only to DataConnect/session-based wireless data plans.

Charges & Financial Obligations · Restriction or exception

Domestic data passes start counting down at activation and stop when data or time runs out

Domestic Plans come with an MB or GB allotment for a set period that starts running at activation whether or not you use the service. If you use the whole allotment early, data access stops for the rest of the period unless you buy another Plan. If you buy another Plan before the current one ends, usage continues under the current Plan until it expires, and the new Plan's period (and any auto-renewal) starts then, or at purchase if the prior Plan already expired. Buying a new auto-renewing Plan stops earlier Plans from auto-renewing. Domestic Plans include the U.S.

Supporting quotations

The specified period of time begins to expire immediately upon plan activation, whether or not you are using the service. If you purchase a Domestic Plan with a data usage allotment and you use all of your allotment prior to the expiration of the specified period, your access to our Data Services will cease for the remainder of the specified period.

If the additional Plan purchased has an automatic renewal, prior Plans with automatic renewal will not automatically renew.

Charges & Financial Obligations · Restriction or exception

International data passes need an active domestic pass; if it lapses, U.S. usage eats the international pass

International Plans have an MB or GB allotment for a set period, should be bought before travel, and require a current Domestic Plan at purchase. If the Domestic Plan expires first, all later usage, domestic or international, is deducted from the International Plan until it expires or a new Domestic Plan starts. You can future-date the start up to 60 days (activating at midnight Eastern); otherwise it starts at purchase. Access ends when the period expires or the allotment is used up, whichever is first, and International Plans do not auto-renew.

Supporting quotations

You must be currently subscribed to a Domestic Plan at the time of purchase. If the Domestic Plan expires prior to the completion of the International Plan, all usage following the expiration of the Domestic Plan, whether domestic or international, will be deducted from the International Plan until such time as that Plan expires or another Domestic Plan becomes active

International Plans do not automatically renew.

Charges & Financial Obligations · Restriction or exception

Worldwide data passes cover U.S. use too unless you hold a separate domestic pass; they do not auto-renew

Worldwide Plans have an MB or GB allotment for a set period, can be bought alone or with a Domestic Plan, and should be bought before travel. Without a separate Domestic Plan, data used in the U.S. and listed countries all comes out of the Worldwide allotment; with one, domestic use comes from the Domestic Plan and international use from the Worldwide Plan, but if the Domestic Plan expires first all usage comes from the Worldwide Plan until a new Domestic Plan starts. Start dates can be future-dated up to 60 days. Access ends when the period expires or the allotment is used, whichever comes first, and Worldwide Plans do not auto-renew.

Supporting quotations

If you do not have a separate Domestic Plan, all data usage occurring in the U.S. and countries listed at

However, if the Domestic Plan expires prior to the completion of the Worldwide Plan, all usage, whether domestic or international, will be deducted from the Worldwide Plan until such time as that Plan expires or another Domestic Plan becomes active

Worldwide Plans do not automatically renew.

Charges & Financial Obligations · Restriction or exception

Certifying a data plan account as tax-exempt makes you liable for any resulting taxes and claims

If you certify that your DataConnect Account is tax-exempt, you agree to indemnify, defend and hold AT&T harmless from all taxes, claims, lawsuits, damages, liabilities, costs, fines, penalties and expenses, including reasonable attorney fees, arising from that certification.

Supporting quotations

If you certify that your Account is tax-exempt, you agree to indemnify, defend, and hold harmless AT&T from any and all taxes, claims, lawsuits, damages, losses, liabilities, costs, fines, penalties, and expenses (including reasonable attorney fees) that arise from your certifying that your Account is tax exempt.

Charges & Financial Obligations · Restriction or exception

Data passes are prepaid with no proration; auto-renewals may charge early, and you can cancel renewal any time

Your DataConnect Agreement runs from Plan activation until the Plan expires under 4.2. You pay in advance and charges are not prorated if the Plan ends. Payment can be by credit or debit card or other accepted methods. For auto-renewing plans, AT&T may charge your payment method within seven days before the new period begins or, for usage-based plans, any time after 75% of the plan is used. You may cancel auto-renewal at any time, effective once AT&T has had a reasonable opportunity to act on your notice.

Supporting quotations

Your Agreement begins on the day your Plan for Data Services are activated and continues until your Plan expires as set forth in Section 4.2.

You agree to pay in advance for your Plan and there is no proration of charges if your Plan is terminated.

AT&T will, depending on your plan, charge your payment method for the automatic renewal: (1) within seven days before your new plan specified period is set to begin, or (2) any time after 75% of your usage based plan has been consumed. You may cancel the automatic renewal of your service at any time and your cancellation will take effect after we have had a reasonable opportunity to act on your notice.

Qualifications & exceptions

• Cancellation of auto-renewal takes effect after AT&T has a reasonable opportunity to act.

Charges & Financial Obligations · Context

AT&T Phone through a landlord arrangement: you are still bound, may not be billed directly, and continue if it ends

If you receive AT&T Phone Service through an arrangement with your property owner or manager, you are still subject to the Agreement, but AT&T may not charge you directly for service and equipment provided under that arrangement, and the equipment-return provisions it cites may not apply even though the equipment stays AT&T-owned. You pay for additional orders. AT&T is not responsible for or bound by your separate contract with the property owner. If the arrangement ends, service continues under standard billing unless you notify AT&T.

Supporting quotations

If so, you are still subject to this Agreement, except that AT&T may not directly charge you for AT&T Phone Service (including equipment) provided to you as part of that arrangement, and the equipment-return provisions in Section 5.4.3 may not apply to you even though equipment remains AT&T-owned.

You may have an additional contract with your property owner or manager, but AT&T is neither responsible for nor bound by the terms of that contract between you and your property owner or manager. If the arrangement with your property owner or manager terminates, you will continue receiving AT&T Phone Services under standard billing terms and this Agreement unless you notify AT&T.

Qualifications & exceptions

• Applies to AT&T Phone customers served through a property owner or manager arrangement.

Not stated here

• The cited "Section 5.4.3" does not appear as a heading in the supplied text; subsection 5.1.4.3 is headed "Return of Equipment", but the intended target is not assumed.

Charges & Financial Obligations · Restriction or exception

AT&T Phone commitments roll into month-to-month billing; leaving early costs a declining ETF

If you accepted a Service Commitment for AT&T Phone, the terms continue month to month when it ends and AT&T automatically starts charging the month-to-month fee; without a commitment the terms are month to month. Ending AT&T Phone before the commitment is complete requires an ETF, which decreases with each full month completed.

Supporting quotations

If you accepted a Service Commitment for your AT&T Phone Service, these AT&T Phone Service Terms will automatically continue on a month-to-month basis at the conclusion of your Service Commitment, and AT&T will automatically begin charging the applicable month-to-month fee.

If you terminate your AT&T Phone Service before completion of your Service Commitment, you agree to pay an ETF. The ETF amount reduces each full month of your Service Commitment that you complete.

Qualifications & exceptions

• Applies to AT&T Phone Service.

Not stated here

• ETF amounts are not stated in the supplied text.

Charges & Financial Obligations · User right or choice

AT&T Phone can be cancelled within 14 days without an ETF, but unreturned equipment costs up to $150

Within 14 days after activation you may end AT&T Phone Service for any reason without an ETF, unless you would owe an ETF for a prior commitment you ended early by entering the new one. You must still pay all amounts owed and return equipment as the terms require; failing to return AT&T equipment brings a non-return fee of up to $150, and some dealers may charge more.

Supporting quotations

Within the first 14 days after we activate your AT&T Phone Service, you may terminate it for any reason without incurring an ETF (unless you would owe an ETF for a prior Service Commitment that you had ended early by entering into the new, now-terminated Service Commitment).

If you fail to return AT&T equipment, you will be charged an equipment non-return fee of up to $150. Some dealers may impose additional fees.

Qualifications & exceptions

• An ETF from a prior commitment ended early may still apply.
• Equipment non-return fee up to $150; dealers may add fees.

Not stated here

• The cited "Section 5.4.3" does not appear as a heading in the supplied text; subsection 5.1.4.3 is headed "Return of Equipment", but the intended target is not assumed.

Charges & Financial Obligations · Restriction or exception

AT&T Phone: you pay for visits not caused by AT&T and for equipment damage AT&T attributes to you

You pay service charges for technician visits when the request results from causes not attributable to AT&T or its agents, including when you will not complete requested troubleshooting. Beyond any Dispatch Fee in the AT&T Phone Fee Schedule, you pay for damage and the full cost of service, repair or replacement of equipment that AT&T determines resulted from your improper installation, abuse, negligence or misuse, plus reasonable shipping and handling for replacements. Repair or replacement may delete stored content, reset settings or otherwise alter the equipment.

Supporting quotations

You will be responsible for payment of service charges for visits by AT&T or its agents to your premises when a service request results from causes not attributable to AT&T or its agents, including, but not limited to, when you are unwilling to complete troubleshooting steps requested by AT&T.

you are responsible for damage to and the entire cost of any necessary service, repair, or replacement of any equipment that is attributable to your improper installation, abuse, negligence, or misuse of the equipment, as determined by AT&T.

You understand that repair or replacement of AT&T Phone Service or equipment may (i) cause stored content to be deleted, (ii) reset personal settings, or (iii) otherwise alter the equipment.

Qualifications & exceptions

• Applies to AT&T Phone Service.
• Fault for equipment damage is "as determined by AT&T".

Charges & Financial Obligations · Restriction or exception

AT&T Phone bills a month ahead to your card on file; cancellation takes effect at cycle end with no refund

You agree AT&T may charge your credit or debit card on file for AT&T Phone charges under 1.9, the Fee Schedule and these terms. Billing starts when service is provisioned; recurring charges are billed a month in advance on a 30-day cycle, and non-recurring and usage charges usually bill the following cycle; the first bill may include prorated charges. On termination, subject to applicable law, cancellation takes effect on the last day of the current cycle, service continues until then, and there is no prorated credit or refund for remaining days (promotional exceptions must be in writing). A downgrade fee may apply for changes within 30 days of provisioning or later programming orders.

Supporting quotations

In return for receiving our AT&T Phone Service, you promise to pay—and agree that we may charge your credit or debit card on file with us—the charges described in subsection 1.9, the AT&T Phone Fee Schedule, and the following charges:

Recurring charges for each month’s AT&T Phone Service will be billed one month in advance.

Upon termination, subject to applicable law, your effective date of cancellation will be the last day of your current billing cycle and you will receive AT&T Phone Service until the end of your billing cycle (exceptions may apply to certain promotional periods and must be in writing). You will not receive a prorated credit or refund for any remaining days of AT&T Phone Service in your billing cycle after termination.

A downgrade fee may apply if you make changes to your AT&T Phone Service within thirty (30) days of AT&T Phone Service provisioning or later programming orders.

Qualifications & exceptions

• Applies to AT&T Phone Service.
• Cancellation timing is subject to applicable law.

Charges & Financial Obligations · Context

The AT&T Phone Fee Schedule is part of the AT&T Phone terms

Non-recurring and usage-based AT&T Phone charges generally bill in the following cycle. Additional charges and fees are listed in the AT&T Phone Fee Schedule, which is incorporated into the AT&T Phone Service Terms by reference but was not supplied here.

Supporting quotations

The Fee Schedule is incorporated into this AT&T Phone Service Terms by this reference.

Not stated here

• The AT&T Phone Fee Schedule was not supplied.

Charges & Financial Obligations · Restriction or exception

AT&T Phone equipment may be refurbished; you pay a monthly fee unless you buy it, and you supply the power

Equipment AT&T provides for AT&T Phone may be new or refurbished, and AT&T does not support or maintain equipment or software it did not provide, including batteries. Depending on your address, service uses a Wi-Fi Gateway (WG) inside your premises plus other service-specific equipment, possibly with an Optical Network Terminal (ONT) that AT&T installs where its fiber ends. If you do not buy the Equipment from AT&T, you pay a monthly equipment fee for as long as you have service, either included in or separate from the service charge, with possibly different taxes. The WG and ONT need electrical power from your premises, which you must provide.

Supporting quotations

Equipment that AT&T provides may be new or refurbished. Any equipment or software that was not provided to you by AT&T, including batteries, is not AT&T’s responsibility, and AT&T will not provide support or maintenance of it.

If you do not purchase the Equipment from AT&T, you agree to pay a monthly equipment fee for the Equipment as part of your purchase of AT&T Phone Service for the duration of your receipt of AT&T Phone Service.

The Equipment requires electrical power from your premises to operate, which you are responsible for providing.

certain service-specific equipment set forth in Sections 5.6.4 that is required for AT&T Phone Service to function

The ONT also requires electrical power from your home to operate, which you are responsible for providing. AT&T will install your ONT device.

Qualifications & exceptions

• Applies to AT&T Phone Service.

Not stated here

• The cited "Sections 5.6.4" does not appear as a heading in the supplied text; the list of service-specific equipment it points to is not identified here.

Charges & Financial Obligations · Restriction or exception

Without an indoor gateway, AT&T Phone uses an iNID with outside, inside and power units you must power

If you have no Wi-Fi Gateway inside, AT&T Phone is provided through an Intelligent Network Interface Device (iNID) and other service-specific equipment. The iNID has an outside unit where the network ends, an inside home networking hub, and a power supply unit. If you do not buy the Equipment from AT&T you pay a monthly equipment fee for as long as you have service, and you must supply electrical power for the iNID.

Supporting quotations

If you do not have a WG located inside your premises, your service is provided by an Intelligent Network Interface Device (“iNID”)

If you do not purchase the Equipment from AT&T, you agree to pay a monthly equipment fee for the Equipment as part of your purchase of AT&T Phone Service for the duration of your receipt of AT&T Phone Service.

You are responsible for providing the electrical power for the iNID.

Qualifications & exceptions

• Applies to AT&T Phone Service at addresses without an indoor WG.

Not stated here

• The cited "Sections 5.6.4" does not appear as a heading in the supplied text; the list of service-specific equipment it points to is not identified here.

Charges & Financial Obligations · Restriction or exception

Return AT&T Phone equipment undamaged within 21 days or pay its value; refunds stop after 90 days

When AT&T Phone Service ends for any reason, or when Equipment is replaced or upgraded, you must return the Equipment undamaged within 21 calendar days. If you do not, or it comes back damaged, you are charged its value and AT&T may keep any unrefunded advance payment or deposit. Equipment fees are refunded (except damage fees) if you return it within 90 days of termination; nothing is refunded for returns after 90 days.

Supporting quotations

Upon termination of AT&T Phone Service for any reason, you must return the Equipment, undamaged, within 21 calendar days to AT&T. If the Equipment is not returned within 21 calendar days, or is returned damaged, you will be charged for the value of the Equipment.

If the Equipment is returned within 90 days of termination, any fees charged for the Equipment will be refunded (other than fees for damages). No refunds will be made for any Equipment returned more than 90 days after termination.

In addition to termination of service, this subsection applies if your existing Equipment is replaced or upgraded for any reason.

Qualifications & exceptions

• Applies to AT&T Phone Service equipment.
• Also applies when existing Equipment is replaced or upgraded.

Charges & Financial Obligations · Procedure

Report AT&T Phone equipment theft or fraud right away; you owe charges until reported

You must notify AT&T immediately, in writing or at 800.288.2020, if Equipment is stolen or AT&T Phone Service is being stolen or fraudulently used, giving your Account number and a detailed description with documentation such as a police report. You are responsible for all charges until you report it, and for stolen Equipment, though AT&T may at its sole discretion waive or reduce equipment charges with documentation. Late notice may lead to termination and additional charges, and after reporting you still pay monthly fees for services not affected.

Supporting quotations

You agree to notify AT&T immediately, in writing or by calling us at 800.288.2020, if the Equipment is stolen or if you become aware at any time that AT&T Phone Services are being stolen or fraudulently used.

You will be responsible for all charges incurred on your AT&T Account until you report the theft or fraudulent use of AT&T Phone Service. You will be responsible for stolen Equipment, but AT&T may in its sole discretion waive or reduce charges for stolen Equipment upon submission of documentation of theft or other circumstances.

Failure to provide notice to AT&T of theft in a timely manner may result in the termination of your AT&T Services and additional charges to you.

Qualifications & exceptions

• Applies to AT&T Phone Service.

Charges & Financial Obligations · Company practice

AT&T Phone international calls, call trace and overage minutes bill the next cycle, rounded up per minute

For AT&T Phone, nonrecurring and usage charges generally billed in the following cycle include international calling (with surcharges for calls ending on foreign wireless numbers), call trace and overage minutes on plans with defined minutes. Partial minutes are rounded up for per-minute charges.

Supporting quotations

For AT&T Phone service, nonrecurring and usage-based charges generally billed in the billing cycle following the transaction include, but are not limited to, international calling (including surcharges for international termination to a wireless phone number), call trace, and overage minutes associated with defined minutes-of-use plans (e.g. Phone 200 plan). Partial minutes are rounded up for per-minute usage charges.

Charges & Financial Obligations · Restriction or exception

AT&T Phone - Advanced billing can start 21 days after shipping even if not activated, with no refunds on cancellation

The purchaser becomes Account holder for each number and is responsible for all Account activity; violations can lead to suspension or termination. Billing begins when service is activated or 21 days after equipment ships, whichever is sooner. Recurring charges bill a month ahead on a 30-day cycle; usage charges usually bill the next cycle; the first bill may be prorated. On termination, subject to law, cancellation is effective at the end of the current cycle with no prorated credit or refund. A fee may apply for changes within 30 days of activation or through change orders, and the Fee Schedule is incorporated.

Supporting quotations

Account holders are responsible for all activity on their Account. Violations of these Service Terms or the Agreement can result in suspension and/or termination of the Account and/or AT&T Phone – Advanced Service.

Billing begins when AT&T Phone – Advanced Service is activated on the network or 21 days following the shipment of equipment, whichever is sooner.

You will not receive a prorated credit or refund for any remaining days of AT&T Phone – Advanced Service in your billing cycle after termination.

A fee may apply if you make changes to your AT&T Phone – Advanced Service within thirty (30) days of activation or through other change orders.

Qualifications & exceptions

• Applies to AT&T Phone - Advanced customers.

Charges & Financial Obligations · User right or choice

AT&T Phone - Advanced can be cancelled within 14 days without termination charges

Within the first 14 days after activation you may terminate AT&T Phone - Advanced for any reason without termination charges.

Supporting quotations

Within the first 14 days after we activate your AT&T Phone – Advanced Service, you may terminate it for any reason without incurring termination charges.

Charges & Financial Obligations · Restriction or exception

You buy and own the AT&T Phone - Advanced device; placement and setup are your responsibility

AT&T Phone - Advanced needs an AT&T device inside your premises, which you buy and own, paying once or, if offered, in monthly installments, possibly taxed differently. Equipment may be new or refurbished, and AT&T does not support equipment or software it did not provide. You must power it and install and activate it following the setup guide, which may mean placing it near a window facing the nearest tower; not following the guide, poor placement or later relocation may degrade service, and AT&T is not responsible for that. AT&T may charge reasonable shipping for replacements, and repairs or updates may delete content or reset settings. A touchtone landline phone you supply is required, and some locations need an Outdoor Antenna (5.2.4.4).

Supporting quotations

You will own the Equipment and will purchase the Equipment from AT&T by paying a one-time charge, or, if the option is made available by AT&T, pay for the Equipment over an extended period of time through a recurring monthly charge on your bill.

AT&T is not responsible for any interruption or degradation of AT&T Phone – Advanced Service as a result of the Equipment being installed in a less than optimal location.

AT&T reserves the right to charge reasonable shipping and handling fees in connection with replacement of the Equipment.

A standard touchtone landline telephone, which you must supply, and which must be connected to the Equipment (rotary and pulse phones will not work), is required for AT&T Phone – Advanced Service to provide calling functionality.

Depending on your Service location, your AT&T Phone – Advanced Service may require an Outdoor Antenna as further described in Section 5.2.4.4 Outdoor Antenna.

Qualifications & exceptions

• Applies to AT&T Phone - Advanced customers.

Charges & Financial Obligations · Procedure

Report AT&T Phone - Advanced equipment theft or fraud right away; you owe charges until reported

You must notify AT&T immediately, in writing or at 800.288.2020, if Equipment is stolen or AT&T Phone - Advanced is being stolen or fraudulently used, with your Account number and documentation such as a police report. You owe all charges until you report it, and late notice may lead to termination and additional charges.

Supporting quotations

You will be responsible for all charges incurred on your AT&T Account until you report the theft or fraudulent use of AT&T Phone – Advanced Service. Failure to provide notice to AT&T of theft in a timely manner may result in the termination of your AT&T Phone – Advanced Service and additional charges to you.

Charges & Financial Obligations · Restriction or exception

Residential internet has unlimited data or a monthly allowance with overage charges; some home services count

Your residential Internet Service includes either unlimited data or a monthly data allowance with overage charges for excess use; details are in your Customer Service Summary or Order Confirmation. Use of certain services, such as digital TV features and apps, AT&T Digital Life, home security, home automation and medical alarm systems, from AT&T or third parties, may count toward the allowance. This does not apply to Business Internet Services.

Supporting quotations

The residential Internet Service you purchased includes either an unlimited data allowance or a monthly data usage allowance with overage charges for usage in excess of your allowance.

Use of certain services, including but not limited to digital TV features and apps, AT&T Digital Life, home security, home automation and medical alarm systems, whether provided by AT&T or a third party, may count towards your Internet data usage allowance.

(This paragraph is not applicable to Business Internet Services.)

Qualifications & exceptions

• Not applicable to Business Internet Services.

Not stated here

• Your specific allowance and overage rates are in documents not supplied.

Charges & Financial Obligations · Restriction or exception

On conversion AT&T may swap in comparable service at new rates; if your price rises, term customers may leave ETF-free

As part of a conversion, AT&T may discontinue your current Internet Service and offer an alternative of comparable or better speed at then-current rates and terms, which may differ, including bundle discounts. If you are on a Term Plan and your overall price rises after credits and discounts, you can cancel without an Early Termination Fee within the period stated in your updated Customer Service Summary or Confirmation Letter. The new service may need different or additional equipment, which AT&T will endeavor to provide or tell you to obtain, and you may have to accept new terms.

Supporting quotations

we may, in our discretion, discontinue the particular Internet Service you are currently receiving and make available to you an alternate Internet Service of comparable or better Speed at the then applicable rates, terms, and conditions,

If you are on a Term Plan and your overall price will increase as a result of this conversion, taking into account all applicable credits and discounts, you will not have to pay any applicable Early Termination Fee if you elect to cancel your Internet Service within the period specified for doing so on your updated Customer Service Summary or Confirmation Letter.

You may also be required to review and accept new or additional terms and conditions related to the new Internet Service and/or new equipment.

Qualifications & exceptions

• ETF waiver only for Term Plan customers whose overall price increases, and only within the stated period.

Charges & Financial Obligations · Restriction or exception

Internet term and bundle prices hold only until the term ends, you move, drop a bundled service or AT&T terminates

You agree AT&T may charge your card on file for Internet charges under 1.9, the Internet Fee Schedule and these terms. Billing starts at provisioning and is monthly in advance at AT&T's then-current rates. Your plan may include a Term Plan of one or more years or a Bundle Discount for buying other AT&T services, and you agree to keep the service and bundled services for that term. The special price lasts until the term ends, you change service address, you drop a required bundled service, or AT&T exercises a right to terminate your Account's use; then the price may revert to the then-current rate.

Supporting quotations

In return for receiving AT&T Internet Service, you promise to pay—and agree that we may charge your credit or debit card on file with us—the charges described in subsection 1.9, the Internet Fee Schedule, and the following charges:

During each monthly billing cycle, you will be billed in advance, at our rates in effect at the time, for all AT&T Internet Services you order.

You agree to maintain your Service and any bundled services for the applicable term of the Term Plan or Bundle Discount, as applicable.

the price under the applicable plans is valid until one of the following events occurs, at which time the price of your Service may revert to the then-current price for such Service: (1) the term of your plan expires; (2) you change your current Service address to another Service address; (3) you drop one of the AT&T services that you were required to purchase to receive the special rate; or (4) AT&T exercises a right under this Agreement to terminate your Account’s (or any associated Sub Account’s or Authorized User’s) use of the Service.

Charges & Financial Obligations · Restriction or exception

Cancelling internet before your term ends, or termination for misconduct, triggers the stated ETF

If you cancel Internet Service before the end of an applicable term, or AT&T terminates it for misconduct under 1.5, you owe any early termination fee stated in your Customer Service Summary, Order Confirmation Letter or fee schedule.

Supporting quotations

If before the end of any applicable term, either you cancel your Internet Service or we terminate it for misconduct pursuant to subsection 1.5, you will be subject to any early termination fee specified in your Customer Service Summary, Order Confirmation Letter, or applicable fee schedule.

Not stated here

• ETF amounts are in documents not supplied.

Charges & Financial Obligations · Restriction or exception

Restoring suspended internet requires paying past-due amounts and a restoral fee of up to $50

If you or AT&T suspend Internet Service for any reason in these terms other than AT&T's loss of access, a Capacity Limitation Event or a technology conversion, you must make satisfactory arrangements to pay all past-due amounts to restore it, and pay a Service Restoral Fee of no more than $50 per suspension or termination of a service, subject to applicable law and any express written agreement. The fee appears on the next bill after service resumes; exact amounts are in the Internet Fee Schedules.

Supporting quotations

If either you or AT&T suspends a Service for any reason set forth herein (other than due to AT&T’s loss of access, a Capacity Limitation Event, or a conversion from older Internet Technology), you must make satisfactory arrangements to pay all past due amounts in order to have that Service restored. You will also be required to pay a Service Restoral Fee of no more than $50 per incident of suspension or termination of a particular Service (subject to applicable law and except as may otherwise have been expressly agreed in writing).

Qualifications & exceptions

• Not charged for suspensions due to AT&T's loss of access, Capacity Limitation Events or technology conversions.
• Subject to applicable law and express written agreements.

Charges & Financial Obligations · Restriction or exception

Internet equipment may be refurbished; tampering counts as damage you pay for, and needless visits are billed

AT&T Equipment such as modems, routers, antennas or gateways is new or fully inspected refurbished. AT&T repairs or replaces damaged equipment as it deems necessary and may charge a fee, and repair may delete content or reset settings. You pay for technician visits caused by things not attributable to AT&T, including refusing troubleshooting. You pay repair or replacement costs if you own the equipment or AT&T determines damage came from your intentional acts, negligence or misuse, and any tampering, such as opening or modifying equipment, is treated as such damage. You must use equipment only for its intended purpose, not on other networks, and with reasonable care.

Supporting quotations

Any AT&T Equipment, including modems, routers, antennas, or gateways, will be either a new or a fully inspected and tested refurbished unit.

AT&T will repair or replace damaged AT&T Equipment as AT&T deems necessary and may charge you a fee for repair or replacement of the equipment.

You will be responsible for payment of service charges for visits by AT&T or its subcontractors to your premises when a service request results from causes not attributable to AT&T or its subcontractors,

Any tampering with the AT&T Equipment, including, for example, opening and attempting to modify the Equipment will be treated as damage due to your intentional acts or negligence.

You agree that you will use the equipment only for its intended use and not for any other purpose (such as on another AT&T network, or on another provider’s (non-AT&T) network).

Qualifications & exceptions

• Fault is "as determined by AT&T".

Charges & Financial Obligations · Procedure

Report stolen internet equipment or fraudulent use immediately; you owe charges until you do

You must notify AT&T immediately, in writing or by phone, if AT&T Equipment is stolen or services are being stolen or used fraudulently, with a detailed description and documentation such as a police report. You owe all charges until you report it and are responsible for stolen AT&T Equipment, though AT&T may in its sole discretion waive or reduce charges with documentation. Late notice may lead to termination and extra charges, and afterward you still pay monthly fees for services not affected.

Supporting quotations

You will be responsible for all charges incurred until you report the theft or fraudulent use. You will also be responsible for stolen AT&T Equipment not owned by you, however, AT&T may in its sole discretion waive or reduce charges upon submission of documentation of theft or other circumstances.

Failure to provide notice to AT&T of theft in a timely manner may result in the termination of your Services and additional charges to you.

Charges & Financial Obligations · Restriction or exception

Return internet equipment within 21 days or pay a non-return fee; refunds are possible within six months

Unless otherwise provided, AT&T Equipment must be returned undamaged within 21 calendar days after service ends for any reason, or when equipment is replaced or upgraded. Otherwise you are charged a Non-Return Equipment Fee and AT&T may keep any unrefunded advance payment or deposit. If all equipment is returned within six months of termination, equipment fees are refunded except damage fees; nothing is refunded after six months.

Supporting quotations

Except as otherwise provided, AT&T Equipment must be returned to AT&T undamaged, within twenty-one (21) calendar days after your Service is terminated for any reason. If Equipment is not returned within twenty-one (21) calendar days, or is returned damaged, you will be charged a Non-Return Equipment Fee.

If all AT&T Equipment is returned within six (6) months of termination, any fees charged for such AT&T Equipment will be refunded (other than fees for damages). No refunds will be made for AT&T Equipment returned more than six (6) months after termination.

Charges & Financial Obligations · Restriction or exception

Wired internet needs AT&T gateway, ONT or iNID equipment, with a monthly fee unless bought and under warranty

For AT&T Wired Internet, AT&T makes available required Internet Equipment, which may include an indoor Wi-Fi Gateway (WG), an Optical Network Terminal (ONT) where fiber ends, and an iNID if there is no gateway. If you did not buy the equipment from AT&T, or purchased equipment is past its one-year warranty from installation and needs replacement, you pay the applicable monthly equipment fee. The WG is required, installed by AT&T and may not be moved or repositioned once installed; battery backup is recommended. Optional extras like Wi-Fi extenders cost extra and may carry their own terms.

Supporting quotations

AT&T will make available to you certain equipment, which may include one or more of the following:

a Wi-Fi Gateway (“WG”) located inside your premises;

where AT&T’s fiber network terminates, which may be located inside your premises, on the outside of your premises, in your garage, or in a central location in a MTU environment; and

(which provides your services if you do not have a gateway),

If you have not purchased Internet Equipment from AT&T or if previously purchased Internet Equipment is beyond the one-year (1-year) warranty period (from date of installation) and requires replacement, then you agree to pay the monthly equipment fee applicable to your Service for the Internet Equipment,

Once the WG has been installed by AT&T, you may not move the WG to a different location or reposition at your address or any other address.

Unless otherwise expressly specified to the contrary, any amounts for the purchase or lease of this additional equipment will be separate from and in addition to amounts payable for your Service.

Qualifications & exceptions

• Applies to AT&T Wired Internet customers.

Charges & Financial Obligations · Restriction or exception

Return the AT&T gateway within 21 days after wired internet ends, but not the iNID hub or ONT

AT&T owns the WG and other AT&T Equipment, including after service ends. Unless told otherwise in writing, you must return the WG and other AT&T Equipment undamaged within 21 calendar days of termination; otherwise you may be charged its replacement value and/or a non-return fee. If your service uses an iNID, do not return the iNID home networking hub or the ONT. Optional equipment may have different return rules communicated at purchase or return.

Supporting quotations

If your Internet Service is provided by an iNID, you should not return the iNID home networking hub, (Model# j38HG) or the ONT.

Unless we tell you otherwise in writing, you must return the WG and any other AT&T Equipment, undamaged, within 21 calendar days to AT&T. If the WG or any other AT&T Equipment is not returned within 21 calendar days, or is returned damaged, you may be charged for the replacement value of the WG or other AT&T Internet Equipment and/or the applicable Equipment Non-return Fee.

Charges & Financial Obligations · Restriction or exception

Fixed Wireless works only at your service address; moving may extend your contract or trigger an ETF

You may not use Fixed Wireless Internet at any other address or move AT&T Equipment elsewhere while a customer. If you move to a place where it is available, you may ask AT&T to install it there and change your address, though AT&T may require a contract extension. If it is unavailable there or cannot be installed and you have a Term Plan, you pay any applicable ETF. If you move without first calling 800.288.2020, service is not cancelled and charges continue.

Supporting quotations

You may not use the Fixed Wireless Internet Service at any address other than your Service address or move any of the AT&T Equipment to another address while you remain an AT&T Fixed Wireless customer.

although we may require a contract extension for any such installation and change. If Fixed Wireless Internet Service is not available at your new residence or if we cannot perform installation at such residence for any reason, and if you also have a Term Plan, you will be charged any applicable ETF.

If you change your service location but fail to call us at 800.288.2020 to give us prior notice, your Service will not be cancelled, and your Service charges will continue to apply.

Charges & Financial Obligations · Restriction or exception

Return the Fixed Wireless gateway within 21 days; the antenna and power supply stay with you to maintain and remove

When Fixed Wireless ends, AT&T still owns the WG, which you must return undamaged within 21 calendar days or pay its replacement value. The Outdoor Antenna and APS are AT&T Equipment during service but you are their owner for all other purposes and need not return them; they stay installed, you alone are responsible for future maintenance and removal (by an experienced professional), AT&T has no further duty or liability for them, and you indemnify AT&T against post-termination claims about them, including personal injury and property damage.

Supporting quotations

Upon termination of your Service for any reason, AT&T will remain the owner of the WG, and you must return the WG, undamaged, within 21 calendar days to AT&T. If the WG is not returned within 21 calendar days, or is returned damaged, you will be charged for the replacement value of the WG.

you will be considered the owner of the Outdoor Antenna and APS for all other purposes and you will not need to return the Outdoor Antenna and APS to AT&T upon termination of your Fixed Wireless Internet Service.

You agree to indemnify and hold AT&T and its subsidiaries, affiliates, officers, agents, licensors, employees, sub-contractors, and partners harmless from any claim or demand, made after termination of Service, arising out of or related to the Outdoor Antenna and/or APS,

Charges & Financial Obligations · Restriction or exception

Changing or ending your AT&T landline can lead AT&T to end DSL, raise its price or charge an ETF

If you change or terminate your AT&T local wireline voice service, AT&T may at its discretion terminate your DSL Service or continue it at then-current rates and terms; you agree to pay any new or higher monthly fees, and if AT&T terminates DSL it may charge applicable early termination fees. DSL is particularly subject to Capacity Limitations and Grandfathering, and if suspended or terminated AT&T cannot guarantee you can restore it at that location.

Supporting quotations

If you change or terminate your AT&T local wireline voice service, we may in our discretion either terminate your DSL Service or continue to provide it at the then-current rates, terms, and conditions.

If AT&T elects to terminate your DSL Service, we reserve the right to charge any applicable early termination fees.

If DSL Internet Services are suspended or terminated at your locations for any reason, AT&T cannot guarantee that you will be able to subsequently renew or restore DSL Internet Service at that location.

Qualifications & exceptions

• Applies to DSL Internet Service customers.

Charges & Financial Obligations · Restriction or exception

Low-cost Access from AT&T requires a qualifying program or income, an eligible address and no recent AT&T internet debt

Access from AT&T is a program offering low-cost home internet to Qualifying Households, and its terms override conflicting Internet terms for participants. A Qualifying Household has at least one resident in a Qualifying Program (or may qualify by income), an Eligible Address where a Qualifying Home Internet Service is offered, and no outstanding AT&T Internet debt within the last six months and none under the program. AT&T may change qualifications, programs and income criteria at its sole discretion, which may vary by state; changes do not affect existing participants unless AT&T notifies them first.

Supporting quotations

“Access from AT&T” refers to AT&T’s program designed to make low-cost home internet service available to Qualifying Households

Access from AT&T is available only to Qualifying Households. A Qualifying Household refers to any individual or household with:

at least one resident who participates in a “Qualifying Program,” as that term is defined below;

with an “Eligible Address,” at which AT&T offers “Qualifying Home Internet Service,” as those terms are defined below; and

no outstanding debt for AT&T Internet Service of any kind within the last six months and no outstanding debt incurred under the Access from AT&T program.

Changes to program qualification requirements will not impact existing program participants unless we send you notice prior to any change taking effect with respect to your Account.

If your residence is not a Qualifying Household, including because your location is not an “Eligible Address,” you are not eligible for Access from AT&T.

Access from AT&T may also be available to households based on certain income thresholds.

AT&T may, in its sole discretion, modify the scope of “Qualifying Programs” for the Access from AT&T program or modify the criteria for qualifying based on income.

Qualifications & exceptions

• Qualification changes do not affect existing participants without prior notice.

Not stated here

• The current Qualifying Programs and income thresholds are on a linked page not supplied.

Charges & Financial Obligations · Company commitment

Access from AT&T uses DSL, wired or Internet Air at AT&T's choice, with no term commitment, deposit or basic install fee

Access from AT&T may be provided through DSL, AT&T Wired Internet or AT&T Internet Air depending on local facilities; an address is eligible for whichever qualifying service is available there, and if several are, AT&T chooses which at its sole discretion. Without an available qualifying service you cannot participate. Speed tiers and prices may change (855.220.5211), and availability and speed vary by address. Participants are generally bound by the terms of their service type, but are not required to make annual or monthly term commitments, pay a deposit to start service, or pay a basic installation fee.

Supporting quotations

Access from AT&T can be provided via either DSL Service, AT&T Wired Internet Service, or AT&T Internet Air (the “Qualifying Home Internet Service”).

If more than one Qualifying Home Internet Service is available at a particular location, Qualifying Households will be provisioned on the service of AT&T’s choosing, at AT&T’s sole discretion.

If Qualifying Home Internet Service is not available for purchase at your address, you will not be able to participate in the Access from AT&T program.

“Qualifying Speed Tiers” and prices for the Access from AT&T program are subject to change.

Service availability and speed may vary by address.

In general, you will be subject to all the terms applicable to the Service Type into which your Qualifying Home Internet Service falls. However, you will not be required to:

make any annual or monthly term commitments;

provide a deposit in order to initiate installation or activation of the Qualifying Home Internet Service; or

pay an installation fee associated with the basic installation of the Qualifying Home Internet Service.

Charges & Financial Obligations · Restriction or exception

Access from AT&T equipment depends on the service and must be returned when the program service ends

AT&T makes equipment available for Access from AT&T according to the Qualifying Home Internet Service you receive, under that service's equipment terms, and you agree to return it if and when your Access from AT&T Service ends.

Supporting quotations

You agree to return the equipment if and when your Access from AT&T Service ends.

Charges & Financial Obligations · Restriction or exception

Cancelling a Business Internet order before service starts means reimbursing AT&T's costs

If, before the service start date, you cancel or terminate a Business Internet order or component (other than for AT&T's default), or AT&T cancels or terminates it for cause, you must reimburse AT&T for time, materials and expenses incurred before the cancellation took effect, plus resulting third-party charges.

Supporting quotations

If, before the service commencement date, either you cancel an order for or terminate any Business Internet Service or service component (other than as permitted for default by AT&T) or AT&T cancels an order for or terminates any such Service or service component for cause, you will reimburse AT&T for time, materials, and expenses incurred before the effective date of such cancellation or termination, plus any third-party charges resulting from the cancellation or termination.

Qualifications & exceptions

• Applies to Business Internet Services; cancellations permitted for AT&T default are excluded.

Charges & Financial Obligations · Restriction or exception

OneConnect is a 30-day autopay subscription counted from first payment, so the first term may be short

OneConnect and any add-ons are sold as recurring 30-day subscriptions ("Subscription Term") requiring AutoPay; add-ons may have different terms. The day your first payment is charged counts as the first full day, regardless of when you activate lines or finish installation, so the first term may be shorter than 30 days.

Supporting quotations

AT&T OneConnect Service and any selected add-on services are offered on a recurring 30-day subscription basis (“Subscription Term”) and requires enrollment in AutoPay.

As a result, the initial Subscription Term may be fewer than thirty (30) days during your first month of service.

Charges & Financial Obligations · Restriction or exception

OneConnect orders are cancelled if you do not activate a voice line and start internet setup within 7 days

OneConnect has no monthly bills. Your first payment is charged once you have both activated at least one wireless voice line and either requested a self-installation kit (if your address qualifies) or scheduled internet installation (if not). If both steps are not done within seven days of signing up, the order is cancelled and wireless service on any Devices is deactivated.

Supporting quotations

AT&T will not provide you with monthly bills. If your address is eligible for customer self-installation, your first payment will be charged to your payment method after both of the following occur:

You activate at least one wireless voice line; and

You request your AT&T Home Internet Service self-installation kit.

If your address is not eligible for customer self-installation, your first payment will be charged to your payment method after both of the following occur:

You activate at least one wireless voice line; and

You schedule the installation of your AT&T OneConnect Home Internet Service.

In either case, if both of these events have not occurred within seven (7) days after you sign up for AT&T OneConnect Services, then your order for AT&T OneConnect Services will be cancelled and Wireless Service activated on any Devices will be deactivated.

Charges & Financial Obligations · Restriction or exception

OneConnect is prepaid each term; a failed payment gets a 7-day grace period before cancellation

You must pay the full OneConnect subscription charge before each Subscription Term, which gives you access for that term. If your automatic payment fails, service may continue up to seven calendar days while it is fixed; if the payment still cannot be processed after that grace period, AT&T cancels your service.

Supporting quotations

You must pay the full subscription charge for your AT&T OneConnect plan in advance of each Subscription Term. If your automatic payment method fails for your Subscription Term, your AT&T OneConnect Service may continue for up to seven calendar days from the start of the Subscription Term while the failure is addressed (a “Grace Period”).

If charges cannot be processed through your credit or debit card, or if your bank draft or electronic funds transfer is returned for insufficient funds after the Grace Period, we will cancel your Service.

Charges & Financial Obligations · Restriction or exception

OneConnect payments are nonrefundable, and a cancelled account's phone number is reassigned

Except as the Agreement expressly states, OneConnect service payments are not transferable, refundable or redeemable for cash. When your Account is cancelled, AT&T reassigns its phone number, and the number or account identifier may no longer be available to you.

Supporting quotations

Except as expressly stated in this Agreement, amounts paid for Service charges are not transferable, refundable, or redeemable for cash. When your Account is cancelled, we will re-assign the phone number associated with your Account, and that phone number and/or identification number associated with your Account may no longer be available to you.

Charges & Financial Obligations · Restriction or exception

OneConnect requires autopay; cancelling autopay cancels the service at the end of the term

OneConnect requires enrollment in automatic card billing, automatic payment or electronic funds transfer under 1.9.5. You certify you own the payment method and authorize AT&T to store it and charge the monthly amount on the date shown in your online account. You can cancel the authorization online, but then your OneConnect service is cancelled at the end of the current Subscription Term.

Supporting quotations

You certify you are the owner of the payment method, authorize us to store this information, and authorize us to automatically charge the amount of your monthly Service each month on the date indicated in your online account.

If you do so, your AT&T OneConnect Service will be cancelled at the end of your current Subscription Term.

Charges & Financial Obligations · Restriction or exception

OneConnect hotspot add-on renews monthly until cancelled and slows to 128 Kbps after its allowance

A hotspot data add-on can be added per eligible line after setup. It lasts until the end of the current Subscription Term, then renews monthly and is charged with the plan unless you cancel. After the high-speed hotspot allowance is used, hotspot speeds drop to at most 128 Kbps for the rest of the 30-day period, which impairs use; unused high-speed data does not carry over. It covers the U.S. only and works with smartphones and tablets, not wearables.

Supporting quotations

Add-on renews monthly thereafter and will be charged together with the applicable OneConnect monthly plan charge unless you cancel. After the high-speed data allowance on hotspot is used, hotspot data speeds are reduced to a max of 128 Kbps for rest of 30-day plan period.

Limits: Coverage in U.S. only. Compatible devices: Smartphones and tablets only. Wearables are not eligible.

Charges & Financial Obligations · Restriction or exception

OneConnect internet equipment stays AT&T's, cannot move without notice, and must be returned within 21 days

For OneConnect home internet, AT&T provides a Wi-Fi Gateway and possibly Wi-Fi Extenders ("Internet Equipment"), which remain AT&T's property. You may not move them to another address without notifying AT&T and confirming availability there. When OneConnect ends for any reason, you must return all Internet Equipment undamaged within 21 calendar days.

Supporting quotations

This Internet Equipment is and will remain the property of AT&T. You may not move the Internet Equipment to another address without notifying AT&T and confirming service availability.

Upon termination or cancellation of your AT&T OneConnect Service for any reason, you must return all Internet Equipment, undamaged, to AT&T within twenty-one (21) calendar days.

Charges & Financial Obligations · Restriction or exception

Build-a-Plan is a monthly autopay subscription charged at activation, plus taxes and fees, with no monthly bills

Build-a-Plan is a recurring monthly subscription requiring AutoPay, valid for one month at the plan rate plus taxes and fees and expiring at 11:59 p.m. Central on the last day; the first payment day counts as the first full day. There are no monthly bills; you check your Account online or in the app and are treated as receiving notices posted there. The first payment is charged on activation, and charges can include access, usage, feature and add-on charges, government taxes and fees, other listed fees, and surcharges AT&T keeps such as Universal Service and regulatory charges. Some optional charges, such as Third-Party Charges, may be unavailable.

Supporting quotations

AT&T Build-a-Plan Service is offered on a recurring monthly subscription basis (“Subscription Term”) and requires enrollment in AutoPay. Your AT&T Build-a-Plan plan remains valid for one month at the applicable rate, plus taxes and fees,

AT&T Build-a-Plan Service customers are considered to have received notices provided through your Account.

Your first payment will be charged to your payment method upon activation of your AT&T Build-a-Plan plan.

Certain optional charges (such as Third--Party Charges) or features that require additional charges may not be available to AT&T Build-a-Plan customers.

Charges & Financial Obligations · Restriction or exception

Build-a-Plan is prepaid each month and a failed autopay cancels the service, with no grace period stated

You must pay the full Build-a-Plan subscription charge before each Subscription Term, which gives you access for that term. If your automatic payment fails, AT&T will cancel your service; unlike OneConnect, no grace period is stated. Payments are not transferable, refundable or redeemable for cash except as the Agreement states, and a cancelled account's phone number is reassigned and may be lost. A remedy available under the wireless terms may be applied to all Build-a-Plan services on your Account.

Supporting quotations

You must pay the full subscription charge in advance of each Subscription Term. If your automatic payment method fails for your Subscription Term, we will cancel your Service.

Except as expressly stated in this Agreement, amounts paid for Service charges are not transferable, refundable, or redeemable for cash. When your Account is cancelled, we will re-assign the phone number associated with your Account, and that phone number and/or identification number associated with your Account may no longer be available to you.

Where AT&T has the right to exercise a remedy (for example, termination or suspension) under a part of this Agreement specific to Wireless Services, AT&T may exercise that remedy with respect to all AT&T Build-a-Plan Services connected with your Account.

Charges & Financial Obligations · Restriction or exception

Build-a-Plan requires autopay, and includes unlimited talk and text with allotted or unlimited data

Build-a-Plan requires automatic payment enrollment under 1.9.5; you certify you own the payment method and authorize monthly charges on the date shown online, and cancelling the authorization cancels the service at the end of the current term. The service includes unlimited voice and messaging plus either a data allotment or unlimited data, subject to plan details. Voice lines call within the plan's domestic coverage area under 2.2.1, and Wi-Fi Calling needs a capable smartphone, HD Voice, Wi-Fi and an eligible plan.

Supporting quotations

You can cancel your authorization at

If you do so, your AT&T Build-a-Plan Service will be cancelled at the end of your current Subscription Term.

Your AT&T Build-a-Plan Service includes unlimited voice and messaging, plus either an allotment of or unlimited data service, subject to your plan details and the terms of this Agreement.

Wi-Fi Calling requires Wi-Fi Calling-capable smartphone, AT&T Build-a-Plan Account provisioned with HD Voice, Wi-Fi network, and eligible rate plan.

Charges & Financial Obligations · Restriction or exception

Build-a-Plan add-ons need an active subscription and are forfeited if the account is cancelled early

Build-a-Plan Add-Ons last for the period stated at purchase, expire at 11:59 p.m. Central on the last day, and count the activation day as a full day. You need an active Subscription Term to buy, use or renew them, and remaining Add-On services are forfeited if the Account is cancelled before they end. Data Add-On usage is applied before base plan data, and remaining Add-On data lasts until used or expired.

Supporting quotations

You must have an active Subscription Term to purchase, use, or renew an Add-On. If the Account is cancelled before the last day, the remaining Add-On Services will be forfeited.

When you add a data Add-On to a plan that includes a data allotment, usage will first apply to the Add-On, then to your base plan.