Most disputes go to an informal process, small claims court or individual arbitration, not jury or class actions
The Agreement requires you and AT&T to resolve most disputes through an informal dispute resolution process, in small claims court, or through arbitration on an individual basis rather than through jury trials or class actions. The informal process lets you explain what happened to someone in, or working with, AT&T's legal department. In arbitration a neutral arbitrator decides the dispute, applies the same law and can award the same individualized remedies as a court, using streamlined procedures; the decision is legally binding and subject only to limited court review.
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It requires you and AT&T to resolve most disputes through an informal process, in small claims court, or through arbitration on an individual basis rather than jury trials or class actions.
The informal dispute resolution process gives you the opportunity to explain what happened to someone in, or working with, our legal department.
The arbitrator applies the same law and can award the same individualized remedies that a court could award but uses streamlined procedures and discovery to simplify the process and reduce costs.
The arbitrator’s decision is legally binding, and it is subject to limited review by courts.
Qualifications & exceptions
"Most disputes": claims for bodily injury or death are excluded from arbitration (1.3.2.1), either side may use small claims court, and agency complaints remain available.
The arbitrator's decision is binding with limited court review.
Legal Rights & Agreement Rules · Restriction or exception
You and AT&T agree to arbitrate all disputes except bodily injury or death claims
To the greatest extent the Federal Arbitration Act permits, you and AT&T agree to arbitrate all disputes and claims between you, except claims arising from bodily injury or death. The scope is meant to be read broadly and includes claims about any aspect of the relationship under any legal theory, claims that arose before this or any prior Agreement (including advertising claims), claims for mental or emotional distress not arising from bodily injury, claims in purported class actions where you are not a member of a certified class, and claims arising after the Agreement ends. Exceptions and limits elsewhere: either side may take an individual dispute to small claims court; you may still bring issues to federal, state or local agencies such as the FCC; certain issues (such as arbitrability and enforceability) are reserved for a court; in a mass arbitration a dispute not resolved in the staged process may be opted out to court, and it goes to court if the staging process is held unenforceable; and you may reject future changes to the arbitration provision within 30 days of notice. The arbitration provision survives termination.
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To the greatest extent permitted under the Federal Arbitration Act, AT&T and you agree to arbitrate all disputes and claims between you and AT&T, except for claims arising from bodily injury or death.
The scope of this arbitration provision is intended to be broadly interpreted.
claims arising out of or relating to any aspect of the relationship between us, whether based in contract, tort, fraud, misrepresentation, or any other statutory or common-law legal theory;
claims that arose before the existence of this or any prior Agreement (including, but not limited to, claims relating to advertising);
claims for mental or emotional distress or injury not arising out of bodily injury;
claims that are currently the subject of purported class action litigation in which you are not a member of a certified class; and
claims that may arise after the termination of this Agreement.
This arbitration provision does not preclude you from bringing issues to the attention of federal, state, or local agencies, including, for example, the Federal Communications Commission.
This arbitration provision will survive termination of this Agreement.
You and AT&T may, separately or by agreement, opt out of arbitration and elect to have your dispute heard in a court of competent jurisdiction consistent with the remainder of the Agreement (including the rest of Section 1).
then your dispute will not proceed in arbitration. Instead, it will proceed only in a court of competent jurisdiction
you may reject any such change by sending us written notice via U.S. Mail within 30 days of the first notice of the change
Qualifications & exceptions
Excludes claims arising from bodily injury or death.
Small claims court option for individual claims (Small Claims Option).
Agency complaints, for example to the FCC, are not precluded.
Mass-arbitration Option One allows opting a dispute out to court after the staged process; court proceeds if staging is held unenforceable.
Future changes to the arbitration provision may be rejected by mail within 30 days of the first notice.
Legal Rights & Agreement Rules · Context
In the arbitration section, AT&T and you include affiliates and all users of the services
Within Section 1.3, "AT&T" and "we" include AT&T's past, present and future parents, subsidiaries, affiliates and related entities and their officers, agents, employees, licensors, predecessors, successors and assigns. "You" includes your related entities, agents and successors and all authorized or unauthorized users or beneficiaries of AT&T Services or products under past, present or future Agreements, so those users' claims are also covered by the arbitration provision.
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References in Section 1.3 to “AT&T” or “we” include our past, present, and future parents, subsidiaries, affiliates, and related entities
and all authorized or unauthorized users or beneficiaries of AT&T Services or products under past, present, or future Agreements between you and AT&T.
Legal Rights & Agreement Rules · User right or choice
Either side may take a dispute to small claims court in your billing county instead of arbitration
Despite the arbitration provision, you or AT&T may bring a dispute, or elect to have it heard, in the small claims court for the county (or parish) of your billing address. Such a dispute is not subject to arbitration as long as it stays in that court and advances only individual (non-class, non-representative) claims for individualized relief. The small claims court decides first whether the dispute is within its jurisdictional limits. As with arbitration, a small claims proceeding cannot begin until the informal resolution period ends.
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Despite this arbitration provision, either you or AT&T may bring a dispute or elect to have a dispute heard in the small claims court for the county (or parish) of your billing address.
Disputes submitted to small claims court are not subject to arbitration, so long as they remain in that court and advance only individual (non-class, non-representative) claims seeking individualized requests for relief.
Any arbitration or small claims court proceeding cannot begin until after the Informal Resolution Period has ended.
Qualifications & exceptions
Only while the dispute remains in small claims court and seeks individual relief.
The informal dispute resolution requirement applies before a small claims case begins (1.3.2.2).
Legal Rights & Agreement Rules · User right or choice
Arbitration does not stop agency complaints; the Federal Arbitration Act governs it and it survives termination
The arbitration provision does not stop you from bringing issues to federal, state or local agencies, such as the Federal Communications Commission, and those agencies can, if the law allows, seek relief against AT&T on your behalf. Because the Agreement is a transaction in interstate commerce, the substantive and procedural provisions of the Federal Arbitration Act, not state arbitration law, govern how the arbitration provision is interpreted and enforced. The arbitration provision survives termination of the Agreement.
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This arbitration provision does not preclude you from bringing issues to the attention of federal, state, or local agencies, including, for example, the Federal Communications Commission. Those agencies can, if the law allows, seek relief against us on your behalf.
the substantive and procedural provisions of the Federal Arbitration Act govern the interpretation and enforcement of this arbitration provision (not state arbitration law)
This arbitration provision will survive termination of this Agreement.
Qualifications & exceptions
Agencies may seek relief on your behalf only if the law allows.
The first formal step in any dispute is a signed written Notice of Dispute
If customer service cannot resolve a concern, the first step in the dispute process is a written Notice of Dispute; AT&T also sends one to your billing address if it has a dispute with you. The Notice can be sent by U.S. mail or courier to the stated Legal Department Notice Address in Dallas, Texas, or submitted electronically through att.com/noticeofdispute. It must include everything the Notice form asks for, including your name, address and phone number, the Account number, the services involved, a description of the claim, and the specific relief sought with the basis for its calculation. It must be personally signed by you if you are the claimant. Before AT&T discusses or shares your Account information with anyone else, including your attorney, you must give your authentication and consent.
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If that does not work, the first step in the dispute resolution process is to send a written Notice of Dispute (“Notice”).
(We’ll also send you a Notice to your billing address if we have a dispute with you.)
The Notice to AT&T may be sent by U.S. mail or professional courier service to Legal Department - Notice of Dispute, AT&T, 208 S. Akard, Office #2900.13, Dallas, Texas 75202 (the “Notice Address”), or, alternatively, submitted electronically by following the instructions at
The Notice must include all of the information requested on the Notice form, including: (a) the claimant’s name, address, and phone number; (b) the Account number at issue; (c) the services (if any) to which the claim pertains; (d) a description of the nature and basis of the claim or dispute; and (e) an explanation of the specific relief sought and the basis for the calculations.
The Notice must be personally signed by you (if you are the claimant) or by an AT&T representative (if we are the claimant).
To protect your Account, you must provide your authentication and consent before we discuss or share your Account information with anyone other than you, including an attorney (“Authentication and Consent”).
Qualifications & exceptions
The Notice must be personally signed by the claimant (you) or an AT&T representative.
Authentication and Consent is required before AT&T shares Account information with anyone other than you, including an attorney.
Legal Rights & Agreement Rules · Procedure
After a Notice, the other side gets 60 days and either side can ask for a settlement call you must join personally
The party sending a Notice must give the other party 60 days after it receives a complete Notice (including Authentication and Consent, if required) to investigate. During that period the receiving party may request an individualized phone call or videoconference to discuss settlement (an Informal Settlement Conference). Both sides must cooperate in good faith to schedule it, and it may take place after the 60 days. You and an AT&T representative must personally participate unless agreed otherwise in writing; lawyers may also take part.
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The party sending the Notice must give the other party 60 days after receiving a complete Notice (including Authentication and Consent, if required) to investigate the claim.
During that period, the receiving party may request an individualized phone call or videoconference to discuss settlement (“Informal Settlement Conference”).
You and AT&T must cooperate in good faith to schedule the Informal Settlement Conference (which may occur after the 60-day period). You and an AT&T representative must personally participate unless otherwise agreed in writing. Either party’s lawyers may also participate.
Legal Rights & Agreement Rules · Company commitment
Filing deadlines pause during the informal resolution period
Any statute of limitations or contractual limitations period is paused (tolled) for the claims and relief stated in the Notice during the Informal Resolution Period. That period runs from receipt of the Notice (and any required Authentication and Consent) through the later of 60 days after receipt or the completion of a timely requested Informal Settlement Conference.
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Any applicable statute of limitations or contractual limitations period will be tolled for the claims and requested relief in the Notice during the “Informal Resolution Period.”
The Informal Resolution Period runs from the date the Notice (and Authentication and Consent, if required) is received through the later of (1) 60 days after receipt of the Notice, or (2) the date the Informal Settlement Conference is completed, if timely requested.
Qualifications & exceptions
Tolling covers only the claims and requested relief stated in the Notice.
Legal Rights & Agreement Rules · Restriction or exception
No arbitration or small claims case can start until the informal process is finished
An arbitration or small claims court case cannot begin until the Informal Resolution Period has ended; mass arbitrations have additional requirements in subsection 1.3.2.7. If any informal dispute resolution requirement has not been met, a court can stop the filing or prosecution of the arbitration or small claims case, JAMS may not accept, administer or charge fees for such an arbitration unless the law prohibits that restriction, and an already pending arbitration must be dismissed. Both sides still may seek relief for non-compliance with this condition in arbitration.
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Any arbitration or small claims court proceeding cannot begin until after the Informal Resolution Period has ended. (Subsection 1.3.2.7 contains additional requirements for commencing mass arbitrations.)
If any aspect of these requirements has not been met, a court of competent jurisdiction can enjoin the filing or prosecution of an arbitration or small claims court proceeding. In addition, unless prohibited by law, JAMS may not accept, administer, assess, or demand fees in connection with such an arbitration. If the arbitration already is pending, it must be dismissed.
Even so, both parties retain the right to seek relief for non-compliance with this condition precedent in arbitration.
Qualifications & exceptions
Mass arbitrations carry additional commencement requirements (1.3.2.7).
The JAMS restriction applies unless prohibited by law.
Legal Rights & Agreement Rules · Procedure
An arbitration demand must attach the Notice and a signed compliance certification and disclose funders
A form to start arbitration is available at att.com/arbitration-forms, and JAMS explains online filing. The demand must be sent to JAMS and to AT&T's Notice Address, and must attach a copy of the Notice and a certification of compliance with the informal dispute process, personally signed by the party starting arbitration and by their counsel if represented. The demand must disclose any person or entity funding, or holding a financial stake in, any aspect of the arbitration.
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A copy of the arbitration demand must be sent to JAMS and the Notice Address, and a copy of the Notice and a certification of compliance with the Informal Dispute Resolution Process in subsection 1.3.2.2 (personally signed by the party initiating arbitration and their counsel, if represented) must be attached to your arbitration demand.
The arbitration demand must disclose any person or entity that is funding or has a financial stake in any aspect of the arbitration.
Legal Rights & Agreement Rules · Procedure
JAMS administers the arbitration under its streamlined rules as modified by the Agreement
JAMS administers the arbitration under its then-current Streamlined Arbitration Rules and Procedures, plus any applicable Mass Arbitration Procedures and Guidelines, as modified by this arbitration provision. If JAMS refuses to enforce any part of the provision, you and AT&T pick another provider that will administer it consistently with the provision, and a court picks one if you cannot agree. The JAMS Rules are available online or by writing to the Notice Address, and AT&T offers plain-language arbitration information at att.com/arbitration-information.
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JAMS will administer the arbitration. The arbitration will be governed by the then-current JAMS Streamlined Arbitration Rules and Procedures, plus any Mass Arbitration Procedures and Guidelines that apply to the dispute (together, the “JAMS Rules”), as modified by this arbitration provision.
If JAMS refuses to enforce any part of this arbitration provision, you and AT&T will pick another arbitration provider that will administer the arbitration consistent with this arbitration provision. If the parties cannot agree, the court will pick an arbitration provider that will do so.
Legal Rights & Agreement Rules · Restriction or exception
Claims only individually: no class, collective, representative or public injunction proceedings
The arbitrator may award relief, including damages, restitution, declaratory and injunctive relief, only in favor of the individual party seeking it and only as needed for that party's individual claim. You and AT&T may bring claims against each other only in an individual capacity, not as a plaintiff or class member in any class, collective, representative or private attorney general proceeding. Unless both sides agree, the arbitrator cannot consolidate more than one person's claims or preside over any class, collective, representative, private attorney general or public injunction proceeding. Section 1.12 repeats the class action waiver for court cases too, to the greatest extent the law permits; participating in a class-wide or mass settlement is still allowed.
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The arbitrator may award relief (including, but not limited to, damages, restitution, declaratory relief, and injunctive relief) only in favor of the individual party seeking relief and only to the extent necessary to provide relief for that party’s individual claim.
YOU AND AT&T AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, REPRESENTATIVE, OR PRIVATE ATTORNEY GENERAL PROCEEDING.
Further, unless both you and AT&T agree otherwise, the arbitrator cannot consolidate more than one person’s or entity’s claims, and cannot preside over any form of class, collective, representative, private attorney general, or public injunction proceeding.
You and AT&T agree that, to the greatest extent permitted by law, each party may bring claims (whether in court or in arbitration) against the other only in an individual capacity.
For avoidance of doubt, nothing in this or any prior Agreement prevents you or AT&T from participating in a class-wide or mass settlement of claims.
Qualifications & exceptions
Consolidation is barred unless both you and AT&T agree.
Participation in a class-wide or mass settlement is not prevented.
The court-case waiver in 1.12 applies to the greatest extent permitted by law.
Legal Rights & Agreement Rules · Procedure
If a court strikes the class or public-relief bans, arbitration happens first and a court handles the rest
If a court, after all appeals, decides that any ban on consolidation or non-individualized relief (such as class, representative, private attorney general or public injunctive relief) is unenforceable, all other aspects of the case must be arbitrated first, and a court then decides the remaining parts that cannot be arbitrated. Nothing in this or any prior Agreement prevents either side from participating in a class-wide or mass settlement.
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If a court of competent jurisdiction (after exhaustion of all appeals) decides that any of these bans on consolidation or non-individualized relief (such as class, representative, private attorney general, or public injunctive relief) is unenforceable, then all other aspects of the case must be arbitrated first. After arbitration is done, a court will decide the remaining parts of the case that cannot be arbitrated.
Legal Rights & Agreement Rules · Restriction or exception
25 or more similar claims with coordinated lawyers trigger mass arbitration procedures that may delay your case
If 25 or more claimants, including you, submit Notices or try to file arbitration demands raising similar claims and are represented by the same or coordinated counsel, whether or not the cases are pursued at the same time, the JAMS Mass Arbitration Procedures and Guidelines apply as modified by the Agreement. You agree to this process even though it may delay the arbitration of your claim and your dispute might end up in court.
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If 25 or more claimants (including you) submit Notices to AT&T or seek to file arbitration demands raising similar claims, and they are represented by the same or coordinated counsel (whether such cases are pursued simultaneously or not), you and AT&T agree that the JAMS Mass Arbitration Procedures and Guidelines apply, as modified by this Agreement.
You agree to this process even though it may delay the arbitration of your claim, and your dispute might end up in court.
Legal Rights & Agreement Rules · Procedure
Mass arbitrations proceed in stages of 40 test cases with mediation in between; other cases wait
In the first stage, claimants' counsel and AT&T each pick 20 cases (40 total) to be filed and decided individually by different arbitrators, from the claimants' home states if feasible; if there are fewer than 40 cases, all are filed. Meanwhile no other case may be deemed filed or proceed, and JAMS must not charge fees for, administer or accept the remaining cases. Arbitrators are encouraged to finish within 120 days of appointment. After the first stage, the parties must hold a single mediation of all remaining cases, with AT&T paying the mediation fee; if that fails, another 40 cases are selected and decided, followed by another mandatory mediation. Between stages counsel meet and confer about efficiency, and either party may talk to JAMS about the amount or timing of fees.
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In the first stage, claimants’ counsel and AT&T will each select 20 cases (40 cases total) to be filed in arbitration and resolved individually by different arbitrators.
In the meantime, no other cases may be deemed filed or proceed in arbitration, and JAMS must not assess or demand payment of fees for the remaining cases or administer or accept them.
After the first stage is completed, the parties must engage in a single mediation of all remaining cases, and AT&T will pay the mediation fee. If the parties cannot agree how to resolve the remaining cases after mediation, they will repeat the process of selecting and filing another 40 cases to be resolved individually by different arbitrators, followed by mandatory mediation.
Between stages, counsel will meet and confer regarding ways to improve the efficiency of the staged proceedings
Qualifications & exceptions
Cases outside the current stage cannot proceed or be charged fees while staging continues.
Legal Rights & Agreement Rules · User right or choice
After two staged rounds, you or AT&T may opt a mass-arbitration dispute out to court within set deadlines
If your dispute is not resolved through the staged process, there are two options. Option One: you or AT&T may opt your dispute out of arbitration and have it heard in court under the rest of the Agreement, including Section 1 (so the Dallas forum, class action waiver and jury trial waiver in 1.12 still apply). You must send AT&T a written notice personally signed by you, clearly stating you want to opt out, within 30 days after the second mediation ends; AT&T may opt out by notice to your counsel within 14 days after your 30-day period ends; counsel may agree to change these deadlines. Option Two: if neither side timely chooses Option One, your dispute continues in staged individual arbitration with four changes: up to 100 cases per stage, picked at random, earlier arbitrators may be reused if needed, and mediation becomes optional.
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If your dispute is not resolved as part of the process identified above, the parties have two options:
You and AT&T may, separately or by agreement, opt out of arbitration and elect to have your dispute heard in a court of competent jurisdiction consistent with the remainder of the Agreement (including the rest of Section 1).
To choose Option One, you must send AT&T a written notice, personally signed by you, with a clear statement that you want to opt your dispute out of arbitration. You must send the notice within 30 days after the second mediation ends. AT&T may opt your dispute out of arbitration by sending a notice of intent to opt out to your counsel within 14 days after your 30-day opt-out period ends.
If neither you nor AT&T timely choose Option One, then you agree that your dispute will be resolved as part of continuing, staged individual arbitration proceedings as described above, with four changes. First, a total of 100 cases may be filed in each stage. Second, the cases will be picked at random.
Fourth, mediation is optional at the election of counsel for the parties.
Qualifications & exceptions
Your opt-out notice must be personally signed and sent within 30 days after the second mediation ends.
In court, the rest of Section 1, including 1.12, still applies.
Legal Rights & Agreement Rules · Company commitment
Deadlines pause for disputes waiting in a mass arbitration, and courts can enforce the staging
If your dispute is part of a Mass Arbitration, statutes of limitations and contractual limitations periods are tolled from when it is first submitted to JAMS until it is picked to proceed, is settled, withdrawn or otherwise resolved, or is opted out of arbitration. A court can enforce this subsection, including by stopping the mass filing, the prosecution or administration of arbitrations, or the assessment or collection of JAMS fees.
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If your dispute is part of a Mass Arbitration, any applicable statutes of limitations or contractual limitations periods are tolled for your dispute.
Tolling runs from the time your dispute is first submitted to JAMS until your dispute is picked to proceed as part of this staged process, is settled, withdrawn, otherwise resolved, or opted out of arbitration under this provision.
A court of competent jurisdiction will have the authority to enforce this subsection, including by enjoining the mass filing, the prosecution or administration of arbitrations, or the assessment or collection of JAMS fees.
Legal Rights & Agreement Rules · Restriction or exception
If the mass-arbitration staging is held unenforceable for your dispute, it goes to court instead
Both sides, and their counsel, agree to work together in good faith to carry out the mass-arbitration staging process, and each of its requirements is meant to be severable. But if a court, after all appeals, decides that the staging process applies to your dispute and is not enforceable, your dispute will not be arbitrated; it proceeds only in court, under the rest of the Agreement, including the remaining parts of Section 1.3 and Section 1.12 (governing law, Dallas forum, class action and jury trial waivers).
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You and AT&T (and counsel, if represented) agree to work together in good faith to carry out the staging process. This subsection and each of its requirements are intended to be severable from the rest of this arbitration provision.
But if, after exhaustion of all appeals, a court of competent jurisdiction decides that the staging process in this subsection applies to your dispute and is not enforceable, then your dispute will not proceed in arbitration. Instead, it will proceed only in a court of competent jurisdiction, consistent with the remainder of the Agreement (including the remaining provisions of Section 1.3 and Section 1.12).
Legal Rights & Agreement Rules · User right or choice
You can reject future changes to the arbitration provision by mail within 30 days
Notwithstanding anything else in the Agreement, including the general rule that continued use accepts changes, if AT&T makes any future change to the arbitration provision (other than a change to the Notice Address), you may reject it by sending written notice by U.S. Mail within 30 days of the first notice of the change to Legal Department - Revised Arbitration Opt-Out at the stated Dallas, Texas address. The notice must include your name, address, phone number, account number and a statement personally signed by you that you reject the change. Rejecting a change means you agree to arbitrate under this version of the arbitration provision; it does not remove arbitration altogether.
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Notwithstanding any provision in this Agreement to the contrary, if AT&T makes any future change to this arbitration provision (other than a change to the Notice Address), you may reject any such change by sending us written notice via U.S. Mail within 30 days of the first notice of the change to Legal Department – Revised Arbitration Opt-Out, AT&T, 208 S. Akard, Office #2900.13, Dallas, Texas 75202.
Include your name, address, phone number, account number, and a statement personally signed by you that you wish to reject the change to the arbitration provision.
By rejecting any future change, you are agreeing that you will arbitrate any dispute between you and AT&T in accordance with the language of this version of the arbitration provision.
Qualifications & exceptions
Only by U.S. Mail, within 30 days of the first notice of the change.
Changes to the Notice Address cannot be rejected.
Rejection keeps this version of the arbitration provision in force; it is not an opt-out of arbitration.
Legal Rights & Agreement Rules · Restriction or exception
Services are provided as is, with no warranties of quality, speed, uptime or security
You use AT&T Services at your own risk. Unless the Agreement expressly says otherwise, services are provided "as is" and "as available" without warranties of any kind, and to the greatest extent the law permits AT&T and its affiliates disclaim all oral, express, implied and statutory warranties, including merchantability, fitness for a particular purpose, title and non-infringement. No one may make warranties on AT&T's behalf. AT&T does not guarantee that services will meet your needs, have a particular quality or speed, or be uninterrupted, accurate, secure or virus-free; there is no guarantee of protection against unauthorized access to your services, personal information or Account; services are not guaranteed suitable where absolutely accurate transmission or security is required or where failure could cause injury, property damage or financial loss; and interoperability with your hardware or software is not guaranteed.
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You’re using AT&T Services at your own risk. Unless expressly set out in this Agreement, AT&T Services are provided on an “as is” and “as available” basis, without warranties or guaranties of any kind.
No one is authorized to make warranties on our behalf.
We do not guarantee that AT&T Services will meet your requirements, be of a particular quality or speed, or will be uninterrupted, accurate, secure, maintained, and kept free from viruses or other harmful components. There is no security or protection guarantee against unauthorized access to your AT&T Services, personal information, or AT&T Account.
We also do not guarantee that AT&T Services will be interoperable with your hardware or software and that incompatibility won’t lead to damage or loss of data.
Qualifications & exceptions
Applies "unless expressly set out in this Agreement" and "to the greatest extent permitted by law".
Legal Rights & Agreement Rules · Restriction or exception
AT&T excludes indirect, consequential and punitive damages, including for personal injury and lost data
To the greatest extent permitted by law, AT&T is not liable for any reason to you or any user or beneficiary of its services for indirect, incidental, special, consequential, treble, punitive or exemplary damages, including damages for personal injury, property damage, or lost revenue, profits, business, goodwill, use or data, even if told of the possibility. Examples include damages from using the services (including equipment, software and wiring), their performance or non-performance, AT&T's or its agents' actions or inaction in providing services or about your Account, third-party actions such as unauthorized access to your Accounts, and statements or promises not expressly set out in the Agreement. Section 1.7 also caps AT&T's total liability at a credit or refund limited to charges paid for the affected service over at most 24 months.
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To the greatest extent permitted by law, AT&T is not liable for any reason to you, or any user or beneficiary of AT&T Services, for any indirect, incidental, special, consequential, treble, punitive, or exemplary damages, including but not limited to damages for personal injury; property damage; or loss of revenue, profits, business, goodwill, use, data, or other tangible or intangible losses (even if we’ve been told of the possibility of those damages) resulting from, for example:
use of AT&T Services (which includes equipment, software, and inside or outside wiring);
the performance or nonperformance of AT&T Services;
any action of a third party, such as unauthorized access to your AT&T Accounts or AT&T Services
any alleged actions or representations, statements, promises, or agreements by AT&T that are not expressly set forth in this Agreement
To the greatest extent permitted by law, our total liability to you (under any legal theory) is a credit or refund that must not exceed the total amount of charges you paid us for the applicable AT&T Service
Qualifications & exceptions
Applies to the greatest extent permitted by law; if a limitation is prohibited, the others still apply.
Total liability is capped separately (see the liability-cap card).
Legal Rights & Agreement Rules · Restriction or exception
The damages exclusion covers AT&T's own conduct, account breaches and promises not written in the Agreement
The exclusion of indirect, consequential, punitive and similar damages expressly reaches losses resulting from AT&T's or its agents' actions or inaction in providing services or relating to your Account or relationship; from third-party actions such as unauthorized access to your Accounts or services, including using them to get into a third-party account; and from any alleged representations, statements, promises or agreements by AT&T that are not expressly in the Agreement about the services' use, performance, suitability, safety, reliability or security. In practice, sales or support statements outside the written Agreement do not support such damages claims.
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the actions or inaction of AT&T or its agents with respect to the provision or delivery of any AT&T Services or that relate to your AT&T Account or our relationship with you;
any action of a third party, such as unauthorized access to your AT&T Accounts or AT&T Services (including the use of your AT&T Accounts or AT&T Services to access a third-party account); or
any alleged actions or representations, statements, promises, or agreements by AT&T that are not expressly set forth in this Agreement regarding the use, performance, suitability, safety, reliability, security, or any other aspect or attribute of AT&T Services;
Qualifications & exceptions
Applies to the greatest extent permitted by law.
Legal Rights & Agreement Rules · Restriction or exception
No damages of any kind for installation negligence, account takeovers, lost messages or outages beyond AT&T's control
To the greatest extent the law permits, AT&T is not liable for damages of any kind (not only indirect damages) resulting from: installation, maintenance, removal or technical support, even if caused by ordinary negligence of AT&T's installer or representative; unauthorized access to your Accounts or services, including using them to access a third-party account, even if caused by ordinary negligence of an AT&T employee, agent or someone claiming to act for AT&T; use of or incompatibility with third-party hardware, software or services, even if billed on your AT&T bill; loss of your information such as voicemails, texts, emails, pictures or files; and interruptions, errors, limits or delays caused in whole or part by you or by things outside AT&T's control, such as weather, power or network outages, capacity limits, government action, labor disputes or third parties.
Supporting quotations
To the greatest extent permitted by law, AT&T is not liable to you for any damages of any kind resulting in any way from:
the installation, maintenance, removal, or technical support of AT&T Services, even if the damage results from the ordinary negligence of our installer or other representative;
any unauthorized access to your AT&T Accounts or AT&T Services (including the use of your AT&T Accounts or AT&T Services to access a third-party account), even if the unauthorized access was the result of ordinary negligence by an AT&T employee, representative, agent, or any person or entity purporting to act on AT&T’s behalf;
the use, inability to use, or the lack of interoperability between AT&T Services and any third-party hardware, software, or service, even if charges for the third-party hardware, software, or service appear on your AT&T bill;
the loss of your information, such as missed or deleted voicemails, text messages, emails, pictures, or files; or
any interruption, error, limitation, delay in any AT&T Service, or any other problem caused, in whole or in part, by you or something outside of our control
Qualifications & exceptions
The negligence carve-ins are limited to ordinary negligence; the text does not mention gross negligence or willful misconduct.
Applies to the greatest extent permitted by law.
Legal Rights & Agreement Rules · Restriction or exception
AT&T disclaims liability if you cannot reach 911 or alarm and medical monitoring signals fail
To the greatest extent permitted by law, AT&T is not liable for damages of any kind resulting from any inability to reach 911 or other emergency services, any alleged interference with alarm or medical monitoring signals, or any failure of those signals to reach their monitoring stations. Service Terms for specific products (for example AT&T Phone) add their own alarm-compatibility warnings and waivers.
Supporting quotations
any inability to reach 911 or other emergency services, any alleged interference with alarm or medical monitoring signals, or any failure of alarm or medical monitoring signals to reach their intended monitoring stations;
Qualifications & exceptions
Applies to the greatest extent permitted by law.
Legal Rights & Agreement Rules · Restriction or exception
AT&T's total liability is capped at a credit or refund of up to 24 months of charges for the affected service
To the greatest extent permitted by law, AT&T's total liability to you under any legal theory is a credit or refund no larger than the total charges you paid for the affected AT&T Service during the shorter of the preceding 24 months or the period in which you experienced the problem. For disputed charges, Section 1.10 separately requires you to contact customer service or send a Notice of Dispute within 180 days of the bill date, except in states that prohibit that notice requirement.
Supporting quotations
To the greatest extent permitted by law, our total liability to you (under any legal theory) is a credit or refund that must not exceed the total amount of charges you paid us for the applicable AT&T Service during the shorter of (i) the preceding 24-month period or (ii) the period in which you experienced the issue giving rise to your claims.
If you are disputing a charge on your bill, Section 1.10 requires you either to notify customer service or submit a Notice of Dispute within 180 days of the bill date.
This limitations period does not apply in any state in which this contractual notice provision is prohibited.
Qualifications & exceptions
The cap is measured by charges for the applicable service, over the shorter of 24 months or the problem period.
The 180-day billing-dispute deadline does not apply where state law prohibits it.
Legal Rights & Agreement Rules · Restriction or exception
You must file any claim within two years or lose it, though a Notice of Dispute pauses the clock
To the greatest extent permitted by law, you must start any legal action, by small claims lawsuit or arbitration demand, within two years of the event or facts giving rise to the dispute, or you waive that claim. Submitting a valid Notice of Dispute under Section 1.3 tolls this contractual period. Billing disputes have a shorter 180-day notice requirement in Section 1.10.
Supporting quotations
To the greatest extent permitted by law, you must commence any legal action, whether by filing a lawsuit in small claims court or by filing a demand for arbitration, within two years of the date of the event or facts giving rise to the dispute, or you waive the right to pursue that claim (this contractual limitations period is tolled by the submission of a valid Notice of Dispute under Section 1.3 of this Agreement).
Qualifications & exceptions
Tolled by a valid Notice of Dispute.
Applies to the greatest extent permitted by law.
Legal Rights & Agreement Rules · Restriction or exception
Liability limits also protect third parties AT&T must indemnify, and survive if one limit is struck
Each limitation of liability applies to claims you bring against third parties to the extent AT&T would have to indemnify them. If the law prohibits a particular limitation, the others still apply to the greatest extent permitted. In Section 1.7, "AT&T" includes its past, present and future parents, subsidiaries, affiliates, related entities and their officers, agents, employees, licensors, predecessors, successors and assigns.
Supporting quotations
Each of the limitations of liability in this Agreement will apply to claims you bring against third parties to the extent that we would be required to indemnify that third party. If applicable law prohibits a limitation in this Agreement, all other limitations will apply to the greatest extent permitted by law.
References in Section 1.7 to “AT&T” and “we” include our past, present, and future parents, subsidiaries, affiliates, and related entities
Legal Rights & Agreement Rules · Restriction or exception
You must defend and indemnify AT&T against claims arising from your or your Authorized Users' use or violations
To the fullest extent the law allows, you agree to release, hold harmless, indemnify and defend AT&T and its affiliates and personnel from all claims by anyone for damages, fines, penalties or expenses arising directly or indirectly from your or your Authorized Users' access to, use of or inability to use any AT&T Service; any violation of the Agreement by you or your Authorized Users; your or their violation of law, including negligence, willful misconduct or intellectual property infringement; or any other claim by someone claiming through you or your Authorized Users that relates to the Agreement or any AT&T Service.
Supporting quotations
To the fullest extent allowed by applicable law, you agree to release, hold harmless, indemnify, and defend AT&T
from any and all claims of any person or entity for damages, fines, penalties, or expenses of any nature arising out of or relating to, directly or indirectly:
your or your Authorized Users’ access to, use of, or inability to access or use any AT&T Service;
any violation by you or your Authorized Users of this Agreement;
your or your Authorized Users’ violation of law (including negligence, willful misconduct, and infringement of anyone’s intellectual property rights); or
any other claim, demand, action, or complaint by any person or entity claiming by or through you or your Authorized Users that in any way arises out of or relates to this Agreement or any AT&T Service.
Qualifications & exceptions
Covers claims arising "directly or indirectly", including from inability to use a service.
Applies to the fullest extent allowed by applicable law.
Legal Rights & Agreement Rules · Restriction or exception
Missing the 180-day billing deadline waives the dispute and any lawsuit or arbitration about it
If you do not notify customer service or submit a Notice of Dispute within 180 days of a bill's date, you waive your right to dispute that bill and to take part in any legal action raising that dispute, which is a shorter window than the general two-year claim deadline. The waiver does not apply in states that prohibit this kind of contractual notice provision.
Supporting quotations
Otherwise, you’ll have waived your rights to dispute the bill and to participate in any legal action raising that dispute.
This limitations period does not apply in any state in which this contractual notice provision is prohibited.
Qualifications & exceptions
Does not apply in states that prohibit this contractual notice provision.
Legal Rights & Agreement Rules · Restriction or exception
AT&T is not responsible for content you or minors access and does not guarantee its parental controls
AT&T is not responsible for any content accessed by you or by minors. It does not guarantee the accuracy of any access controls it offers, and you agree not to hold it liable for any loss or damage from using those controls.
Supporting quotations
AT&T is not responsible for any content accessed by you or minors. In addition, AT&T does not guarantee the accuracy of any access controls available from AT&T, and you agree that you will not hold us liable for any loss or damage of any kind incurred as a result of the use of any such access controls.
Legal Rights & Agreement Rules · Context
Your state's law governs (for wireless, the state of your billing address), except the FAA governs arbitration
The Federal Arbitration Act governs the arbitration provision. Otherwise, the Agreement is governed by the law of the state where AT&T currently provides you service, or for wireless service, the state of your current billing address or address of record, except where that law is preempted by or inconsistent with federal law.
Supporting quotations
Except for the arbitration provision, which is governed by the substantive and procedural provisions of the Federal Arbitration Act, the law of the state in which we currently provide you with AT&T Services (or, for wireless service, the state of your current billing address or current address of record) governs this Agreement, except to the extent that law is preempted by or inconsistent with applicable federal law.
Qualifications & exceptions
For wireless service the state is that of your current billing address or current address of record.
Legal Rights & Agreement Rules · Restriction or exception
Court cases not in arbitration or small claims must be brought in Dallas, Texas
Unless you and AT&T agree otherwise, and to the greatest extent permitted by law, the state and federal courts in Dallas, Texas have exclusive jurisdiction over disputes not subject to arbitration (other than small claims cases) and over any action about whether the arbitration provision applies or is enforceable. You consent to those courts and waive objections to personal jurisdiction or venue, including inconvenient forum, and any right to transfer the case elsewhere.
Supporting quotations
Unless you and AT&T agree otherwise, to the greatest extent permitted by law, the state and federal courts in Dallas, Texas will have exclusive jurisdiction over any disputes (except disputes brought in small claims court) that are not subject to arbitration or over any action involving the applicability or enforceability of the arbitration provision or any of its parts.
You and AT&T consent to the jurisdiction of those courts and waive any objections to personal jurisdiction or to venue in those courts based on inconvenient forum, or any other basis, and waive any right to seek to transfer or change venue of any such action to another court.
Qualifications & exceptions
Small claims cases are excluded; they go to the small claims court for your billing county.
Legal Rights & Agreement Rules · Restriction or exception
The class action waiver also applies in court and bars joining class cases others bring
To the greatest extent permitted by law, you and AT&T may bring claims against each other, in court or in arbitration, only individually. Neither may act as plaintiff, claimant or class member in any class, collective, consolidated, private attorney general or representative proceeding, may bring a claim for a class, group or another person, or may participate in such a proceeding brought by a third party. Participating in a class-wide or mass settlement is still allowed.
Supporting quotations
Neither party may participate as a plaintiff, claimant, or class member in any class, collective, consolidated, private attorney general, or representative proceeding.
It also means that you and AT&T may not participate in any class, collective, consolidated, private attorney general, or representative proceeding brought by any third party.
For avoidance of doubt, nothing in this or any prior Agreement prevents you or AT&T from participating in a class-wide or mass settlement of claims.
Qualifications & exceptions
Settlement participation is not barred.
Applies to the greatest extent permitted by law.
Legal Rights & Agreement Rules · Restriction or exception
You and AT&T give up the right to a jury trial
To the greatest extent permitted by law, you and AT&T waive the right to a jury trial, so even disputes that end up in court are decided without a jury.
Supporting quotations
To the greatest extent permitted by law, you and AT&T waive the right to a jury trial.
Legal Rights & Agreement Rules · Restriction or exception
AT&T software may not be exported to embargoed countries, listed persons or non-U.S. persons
The Software and its underlying information or technology may not be downloaded, exported or re-exported to embargoed countries or their nationals or residents, or to anyone on the U.S. Treasury Specially Designated Nationals list or the Commerce Department Table of Deny Orders. It also may not be exported outside the United States or to any foreign entity or "foreign person" under U.S. regulations, including anyone who is not a U.S. citizen, national or lawful permanent resident.
Supporting quotations
None of the Software or underlying information or technology may be downloaded or otherwise exported or re-exported: (a) into (or to a national or resident of) any country to which the United States has embargoed goods;
The Software and any underlying technology may not be exported outside the United States or to any foreign entity or “foreign person” as defined by U.S. government regulations, including without limitation, anyone who is not a citizen, national, or lawful permanent resident of the United States.
Legal Rights & Agreement Rules · Restriction or exception
AT&T can transfer your agreement to another company without notice; you cannot transfer yours
AT&T may assign all or part of the Agreement to any third party without your consent or notice, but you cannot assign the Agreement or any rights or legal claims under it without AT&T's prior written permission. After an assignment by AT&T, the assignee becomes your service provider and the only party the Agreement refers to; AT&T has no further liability or obligation to you, and your recourse is limited solely to the assignee.
Supporting quotations
We may assign this Agreement or parts of this Agreement to any third party without your consent and without notice to you, but you cannot assign the Agreement or any rights or legal claims arising from it without our prior written permission.
You acknowledge and agree that AT&T will have no liability or obligation to you if this Agreement is assigned by AT&T, and your recourse for any liabilities or obligations will be solely limited to the assignee of this Agreement.
Legal Rights & Agreement Rules · Restriction or exception
Other people who use or benefit from your services cannot enforce the Agreement
Except as the Agreement states, anyone who uses or benefits from your AT&T Services is not a third-party beneficiary who can enforce the Agreement against you, AT&T or anyone else.
Supporting quotations
Except as stated in this Agreement, anyone who uses or benefits from your AT&T Services is not a third-party beneficiary who can enforce this Agreement against you, us, or anyone else.
Legal Rights & Agreement Rules · Permission or license
AT&T can change terms, rates or fees at any time; continued use accepts them, with notice only for adverse changes
AT&T may add, modify or delete any terms, conditions, rates or fees for any AT&T Service at any time. It will give notice of changes that are materially adverse to you, by email, bill message or insert, text, website posting, mail or another method it considers practicable; this notice duty excludes government fees or surcharges passed on to you and changes to rates, fees or surcharges within limits set in the Agreement or incorporated documents. Notice of non-material changes is at AT&T's discretion. Continued use of or payment for services after a change's effective date means you accept it. If you get notice of a materially adverse change during a Service or Programming Commitment and do not accept it, you must cancel that service within 14 days of the notice to avoid any early termination fee. Changes to the arbitration provision can instead be rejected under 1.3.2.8.
Supporting quotations
We may add, modify, or delete any terms, conditions, rates, or fees for any AT&T Service at any time.
We will provide you with notice of changes that are materially adverse to you (this does not include changes in fees or surcharges imposed by the government and passed onto you or changes to rates, fees, or surcharges within limits set forth in this Agreement or any incorporated documents)
We also may provide you with notice of non-material changes in our sole discretion. Your continued use or payment for AT&T Services after the effective date of the change means you have accepted the change.
If we notify you of a materially adverse change concerning an AT&T Service during your Service or Programming Commitment, and if you don’t accept the change, you must cancel the AT&T Service within 14 days of the notice to avoid an early termination fee, if applicable.
Qualifications & exceptions
Notice is promised only for materially adverse changes, excluding pass-through government fees and changes within stated limits.
14-day cancellation window to avoid an ETF applies during a commitment after notice of a materially adverse change.
Arbitration changes can be rejected by mail within 30 days (1.3.2.8).
Legal Rights & Agreement Rules · Context
This Agreement replaces earlier ones, beats app license terms unless they say otherwise, and English controls
The Agreement supersedes any prior agreement about your AT&T Services. If it conflicts with an applicable EULA, the Agreement controls unless the EULA specifically says otherwise. The English version is the original and controls over any translation.
Supporting quotations
This Agreement supersedes any prior agreement between us regarding your AT&T Services. In the event of a conflict between this Agreement and an applicable EULA, this Agreement controls unless the EULA specifically states otherwise.
If there is a conflict between it and any translated version, the English version controls.
Legal Rights & Agreement Rules · Context
If one term is unenforceable the rest still apply, except where the arbitration section says otherwise
Except as specifically provided in the dispute resolution and arbitration provision (Section 1.3), which has its own rules for what happens when parts are struck, an unenforceable provision does not affect the remaining provisions, which stay in full force.
Supporting quotations
Except as specifically provided in the dispute resolution and arbitration provision (Section 1.3), if any provision of this Agreement is found to be unenforceable, the remaining provisions will remain in full force and effect.
Legal Rights & Agreement Rules · Context
Dispute, warranty, liability, indemnity and governing-law terms continue after the Agreement ends
Either side can terminate the Agreement, but some terms keep applying afterward, including (without limitation) dispute resolution (1.3), the disclaimer of warranties (1.6), limitations of liability (1.7), indemnification (1.8) and governing law (1.12).
Supporting quotations
These terms include, but are not limited to, the provisions regarding dispute resolution (Section 1.3), disclaimer of warranties (Section 1.6), limitations of liability (Section 1.7), indemnification (Section 1.8), and governing law (Section 1.12).
Legal Rights & Agreement Rules · Restriction or exception
You cannot rely on ads or staff promises to change the written terms
The Agreement is the entire agreement and supersedes any prior or simultaneous written or oral agreements or understandings. To the greatest extent the law permits, this means you cannot rely on marketing materials or on statements or promises by AT&T employees or agents to modify its terms.
Supporting quotations
This Agreement constitutes our entire agreement and supersedes any prior or contemporaneous agreements or understandings between us, either written or oral.
This integration clause means that, to the greatest extent permitted by applicable law, you cannot rely on marketing materials or statements or promises by our employees or agents to modify the terms of this Agreement.
Qualifications & exceptions
To the greatest extent permitted by applicable law.
Legal Rights & Agreement Rules · Restriction or exception
Temporary outages may happen and AT&T is not liable for them or for events beyond its control
Service depends on the availability and operational limits of equipment and facilities, including third-party networks AT&T does not control. You agree temporary interruptions or delays may occur and that AT&T is not liable for them. AT&T is also not responsible for interruptions or delays caused by events outside its control, such as war, terrorism, civil disorder, strikes, natural disasters and severe weather, epidemics or pandemics, or destruction of network or transportation infrastructure.
Supporting quotations
Our ability to provide AT&T Services to you is subject to the availability and the operational limitations of the equipment and associated facilities, including third-party networks that AT&T does not control.
You understand and agree that temporary interruptions or delays of AT&T Services may occur, and that AT&T is not liable for them.
In addition, we aren’t responsible for interruptions or delays caused by events outside our control
Legal Rights & Agreement Rules · Context
AT&T not enforcing a right once does not give it up
AT&T may choose not to enforce a right or remedy in a particular instance, and doing so does not waive any of its rights or remedies.
Supporting quotations
We may decide not to enforce rights or remedies under this Agreement in specific instances. That decision is not a waiver of any of our rights or remedies.
AT&T wireless service, including FirstNet individual users' service ("Wireless Service"), is provided by AT&T Mobility LLC on behalf of its FCC-licensed affiliates, or by AT&T's assignee or successor, which is "AT&T" in the Wireless Service Terms. Section 2 applies to all AT&T Wireless Services; Sections 3 (Prepaid), 4 (DataConnect/Session-based plans) and 8 (OneConnect) add supplemental terms and control if they conflict with Section 2. Wireless questions go to 800.331.0500 (postpaid and OneConnect) or 800.901.9878 (Prepaid).
Supporting quotations
AT&T wireless service, including FirstNet individual users’ wireless service (“Wireless Service”), is provided by AT&T Mobility LLC, acting on behalf of its FCC-licensed affiliates or AT&T’s assignee or successor (“AT&T” or “us” in these Wireless Service Terms).
If terms in Section 2 conflict with terms in Section 3, Section 4, or Section 8, the terms in Section 3, Section 4 or Section 8 will control.
For questions about Wireless Service, please call 800.331.0500 for postpaid service or AT&T OneConnect Service and 800.901.9878 for AT&T Prepaid service.
Qualifications & exceptions
Supplemental Sections 3, 4 and 8 control over Section 2 in a conflict.
Legal Rights & Agreement Rules · Context
Your wireless agreement also includes your Customer Service Summary, plan brochures and app terms
Your Wireless Service Agreement includes your Customer Service Summary; the Wireless Service terms in the brochures available in stores and online at att.com/plans/wireless at the time of your purchase; and additional terms for AT&T apps, features and services found in the app, on your Device, at att.com/appterms or on the associated service page. Those documents were not supplied here, so plan-specific prices, allotments and feature terms are not analyzed.
Supporting quotations
Your Wireless Service Agreement includes the following:
Your Customer Service Summary;
Your Wireless Service terms and conditions found in the brochures that are available in the retail store and online at
Additional terms and conditions that apply to your use of AT&T apps, features and services, which are available in the app, on your Device and online at
Not stated here
The Customer Service Summary, plan brochures and app terms were not supplied; their contents are unknown here.
Legal Rights & Agreement Rules · Context
AT&T's network-management disclosure page is referenced but is not part of your Agreement
AT&T's wireless network may provide broadband internet access. Information about how AT&T transmits internet traffic and manages its network is at att.com/broadbandinfo, but the Agreement states that page is not part of your Agreement.
Supporting quotations
The information provided on the broadband information page is not part of your Agreement.
Legal Rights & Agreement Rules · Restriction or exception
For wireless, AT&T disclaims device and service warranties and liability for driving use, 911 failures and suspensions
Unless prohibited by law, and in addition to Section 1.6, AT&T and its affiliates make no express or implied warranty of merchantability, fitness, suitability, accuracy, security or performance for any Device, Wireless Service, Software or app. Citing the inherent limits of wireless and its lack of control over your devices, AT&T states that to the maximum extent the law permits it is never liable for: acts of third parties it does not control; harm from third-party apps or content on your Device; harm from interruptions, failures to transmit or delays; harm from using Wireless Service while operating a vehicle; third-party claims against you; unauthorized access to your Device, service or Account; harm from AT&T suspending or terminating your service; or harm from failure or delay in connecting a call to 911 or other emergency services.
Supporting quotations
make no warranty, express or implied, of merchantability or fitness for a particular purpose, suitability, accuracy, security, or performance regarding any Device, Wireless Service, Software or applications.
to the maximum extent permitted by law, in no event will AT&T be liable, for any:
act or omission of a third party we do not control;
damage or injury caused by third party information, applications or content (e.g. apps, games, etc.) preloaded, accessible, or used through your Device;
damage or injury caused by interruptions, failures to transmit, or delays in the Wireless Service provided by or through us;
damage or injury caused by your use of Wireless Service provided by us while you are operating a vehicle;
claims against you by third parties;
unauthorized access to your Device, Wireless Service, or AT&T Account;
damage or injury caused by a suspension or termination of Wireless Service by AT&T; or
damage or injury caused by failure or delay in connecting a call to 911 or any other emergency service.
Qualifications & exceptions
Unless prohibited by law; to the maximum extent permitted by law.
Applies in addition to the general disclaimers and limits in 1.6 and 1.7.
Legal Rights & Agreement Rules · User right or choice
Connecticut customers can take unresolved issues to the state utilities regulator
Customer Care is available at 800.331.0500, 611 from a wireless phone, or att.com/wireless (800.288.2020 for Unlimited Local or Long Distance questions). Connecticut customers whose issue AT&T cannot resolve may contact the Public Utilities Regulatory Authority (PURA) online, by phone at 800.382.4586 or by mail.
Supporting quotations
If you have any questions or concerns about your AT&T Service, please call Customer Care at 800.331.0500, dial 611 from your wireless phone, or visit
If you are a Connecticut customer and we cannot resolve your issue, you have the option of contacting the Public Utilities Regulatory Authority (PURA).
Qualifications & exceptions
Applies to Connecticut customers.
Legal Rights & Agreement Rules · User right or choice
Puerto Rico customers can complain to the Telecommunications Regulatory Board, in addition to arbitration
Puerto Rico customers whose issue AT&T cannot resolve may notify the Telecommunications Regulatory Board of Puerto Rico of their grievance by mail, phone or online, in addition to the arbitration available under Section 1.3.
Supporting quotations
If you are a Puerto Rico customer and we cannot resolve your issue, you may notify the Telecommunications Regulatory Board of Puerto Rico of your grievance.
in addition to having available arbitration, as provided in Section 1.3.
Qualifications & exceptions
Applies to Puerto Rico customers; arbitration under 1.3 still applies.
Legal Rights & Agreement Rules · Context
AT&T Phone is provided by a regional Bell affiliate and governed by these terms plus a separate fee schedule
AT&T Phone Service is provided by one of several AT&T affiliates depending on your service address (for example Southwestern Bell, Pacific Bell, Illinois Bell, Michigan Bell, Ohio Bell, Wisconsin Bell or BellSouth), each called "AT&T" in these terms. It is governed by this Agreement, the AT&T Phone Service Terms and the AT&T Phone Fee Schedule published online. Questions go to 800.288.2020.
Supporting quotations
AT&T Phone Service is provided by one of the following AT&T affiliates, depending upon your service address:
Your AT&T Phone Services are governed by this Agreement, including these AT&T Phone Service Terms and the AT&T Phone Fee Schedule available at
If you have any questions about your AT&T Phone Services, please call us at 800.288.2020.
Qualifications & exceptions
Applies to AT&T Phone Service, not wireless service.
Not stated here
The AT&T Phone Fee Schedule was not supplied.
Legal Rights & Agreement Rules · Restriction or exception
AT&T Phone installers may drill and alter your premises; you warrant permission and indemnify against landlord claims
To install or repair AT&T Phone, AT&T may use and alter existing inside wiring and remove accessories, and AT&T and its agents may drill, cut and otherwise alter walls, floors and other surfaces. You warrant that you own or control the wiring and premises, or, if you rent or live in a multi-tenant building, that you have permission from the owner, landlord or manager for access and any alterations AT&T deems appropriate. You agree to indemnify AT&T and its agents against all claims by an owner, landlord or manager related to installation, maintenance, repair or provision of service.
Supporting quotations
AT&T and its agents may drill, cut, and otherwise alter improvements on the premises (including walls, flooring, and/or other surfaces) in order to install, maintain, or repair AT&T Phone Service or equipment.
you warrant that you have obtained permission from any necessary party, including, but not limited to, the owner, landlord, or building manager
You agree to indemnify AT&T and its agents from and against all claims by an owner, landlord, building manager, or other party in connection with installation, maintenance, repair, or provision of AT&T Phone Service.
Qualifications & exceptions
Applies to AT&T Phone Service.
Legal Rights & Agreement Rules · Restriction or exception
AT&T Phone 911 works only at your address with power and service; you indemnify AT&T for 911 claims
AT&T Phone is VoIP, so 911 does not work like traditional landlines, and you must tell anyone who may use the service about its 911 limits. AT&T makes no warranty that 911 access will be uninterrupted, timely, secure or error-free. 911 works only at your service address, with properly powered and configured equipment (WG or iNID, and ONT if applicable) and activated service; it will not work during power or network outages, broadband failure, or if service is not working, disconnected or suspended, and equipment may need resetting after an outage. AT&T strongly recommends keeping another way to reach 911, such as a cellphone. AT&T is not responsible for losses from inability to reach 911 for any reason, and you agree to defend and indemnify AT&T against any claim by anyone relating to 911 service.
Supporting quotations
You agree to tell anyone who may use your AT&T Phone Service of the limitations of 911 service. AT&T makes no warranty that access to 911 will be uninterrupted, timely, secure, or error-free.
911 service will not function if your AT&T Phone Service isn’t functioning or if there is a power or network outage, broadband connection failure, or if your service has been disconnected or suspended.
AT&T strongly recommends that you maintain an alternative means of accessing 911 services, such as a cellular phone, at all times. AT&T is not responsible for any losses incurred because of an inability to dial 911 or to access emergency service personnel for any reason. And you agree to defend, indemnify, and hold harmless AT&T
for any claim by you or anyone else relating in any way to 911 service.
Qualifications & exceptions
Applies to AT&T Phone Service.
Legal Rights & Agreement Rules · Restriction or exception
AT&T Phone may not work with alarms or medical monitors, and you waive claims about interference
AT&T makes no warranty that AT&T Phone works with monitored burglar or fire alarms or medical monitoring systems; using them is at your own risk, and the service may be interrupted, insecure, incompatible, and will not work during power or network outages. You must tell AT&T before installing a monitored alarm system, since rewiring may be needed at your expense; AT&T does not support or rewire for medical monitoring devices. Once installed for an alarm, you must not modify inside wiring, move or reconfigure the WG, or plug phone equipment into it without contacting AT&T and your alarm provider. You waive any claim against AT&T relating to interference with or disruption of alarms, medical monitoring devices or similar systems.
Supporting quotations
AT&T makes no warranty that AT&T Phone Service is appropriate for or capable of use with monitored burglar or fire alarms or medical monitoring systems or devices. Use of such systems is at your own risk.
You agree to notify AT&T if you purchase a monitored burglar or fire alarm system before that system is installed, as installation may require re-wiring of AT&T Phone Services at your expense.
You agree to waive any claim against AT&T relating to interference with or disruption of a monitored burglar or fire alarm, medical monitoring device, or other similar systems or devices.
Qualifications & exceptions
Applies to AT&T Phone Service.
Legal Rights & Agreement Rules · Restriction or exception
AT&T disclaims transcription errors in Voicemail-to-Text and can cut it off without notice for misuse
Voicemail may include automated Voicemail-to-Text (VMTT) transcription. AT&T is not responsible for transcription errors or failures, lost or misdirected messages, or objectionable content; it does not filter, edit or control messages or guarantee their security. AT&T can interrupt, restrict or terminate VMTT without notice if your use harms its network (for example abnormal or heavily repeated calling) or is abusive, fraudulent or unlawful.
Supporting quotations
AT&T is not responsible nor liable for: 1) errors in the conversion of or its inability to transcribe voicemail messages to text/email; 2) lost or misdirected messages;
We do not filter, edit or control voice, text, or email messages, or guarantee the security of messages. We can interrupt, restrict or terminate VMTT without notice if your use of VMTT adversely impacts AT&T’s network
Legal Rights & Agreement Rules · Restriction or exception
AT&T Phone for Business disputes use stricter arbitration: fee coverage and bonus payments only up to $25,000
For AT&T Phone for Business customers, all disputes go to binding arbitration under Section 1.3, with four changes: JAMS Comprehensive Arbitration Rules apply unless claims are valued at $25,000 or less; AT&T pays the JAMS fees for arbitrations you start after complying with the informal process only if your claims are $25,000 or less; you qualify for the Alternative Payment and Attorney Premium only if your claims are $25,000 or less; and the arbitrator issues a reasoned decision only if either side requests it.
Supporting quotations
If you are an AT&T Phone for Business customer, all disputes between us will be resolved through binding arbitration as prescribed by Section 1.3, except that (1) JAMS will apply its Comprehensive Arbitration Rules & Procedures, as modified by this section and Section 1.3, unless the claims are valued at $25,000 or less;
and (4) the arbitrator will issue a reasoned decision only if you or AT&T requests it.
(2) AT&T will pay all JAMS fees listed in subsection 1.3.2.4 for arbitrations you initiate after fully complying with subsection 1.3.2.2 only if your claims are valued at $25,000 or less; (3) you are eligible for the Alternative Payment and Attorney Premium in arbitrations you initiate after fully complying with subsection 1.3.2.2 only if your claims are valued at $25,000 or less
Qualifications & exceptions
Applies only to AT&T Phone for Business customers.
$25,000 threshold replaces the $75,000 fee-coverage threshold for consumers.
AT&T Phone - Advanced is a fixed home voice service over broadband or cellular; its terms override the rest
AT&T Phone - Advanced is provided by a regional AT&T Bell affiliate depending on your address and is governed by this Agreement, its Service Terms and the AT&T Phone - Advanced Fee Schedule; if those Service Terms conflict with other terms in the Agreement, they control for this service. It is a fixed-location voice service delivered over an existing broadband connection and/or AT&T's cellular network, with calling features AT&T may add, change or remove at its sole discretion, and numbers that may be listed in directories, with paid options to withhold them.
Supporting quotations
In the event of a conflict between these terms and other terms contained elsewhere in this Agreement, these Service Terms will apply with respect to use of AT&T Phone – Advanced Service.
AT&T Phone – Advanced is a fixed location enhanced voice communication service which may be delivered either over an existing broadband connection and/or through AT&T Wireless Service (cellular).
all of which AT&T, in its sole discretion, may add, modify, or delete from time to time.
Qualifications & exceptions
Applies to AT&T Phone - Advanced customers.
Not stated here
The AT&T Phone - Advanced Fee Schedule was not supplied.
Legal Rights & Agreement Rules · Restriction or exception
AT&T Phone - Advanced may fail with alarms or medical monitors, and you waive claims about it
AT&T makes no warranty that AT&T Phone - Advanced works with all monitored burglar or fire alarms or medical monitoring systems; use is at your own risk, and service may be interrupted, insecure, incompatible or fail in outages. You must notify AT&T if you buy such a system after installation, since professional installation and rewiring may be needed at your expense, and afterward must not modify wiring, move or reconfigure the Equipment, or plug in new phone equipment without contacting AT&T and your alarm or device provider. You waive any claim against AT&T relating to interference with, disruption to or failure of such systems used with the service.
Supporting quotations
AT&T makes no warranty that AT&T Phone – Advanced Service is appropriate for use with all monitored burglar or fire alarms or medical monitoring systems or similar systems or devices. Use of such systems with AT&T Phone – Advanced Service is at your own risk.
You agree to waive any claim against AT&T relating to interference with, disruption to, or failure of a monitored burglar or fire alarm, medical monitoring device, or other similar systems or devices used with your AT&T Phone – Advanced Service.
Qualifications & exceptions
Applies to AT&T Phone - Advanced customers.
Legal Rights & Agreement Rules · Restriction or exception
AT&T Phone - Advanced has up to 24 hours of battery backup; battery upkeep is yours and power outages are at your risk
The Equipment needs power from your premises and has an integrated battery backup lasting up to 24 hours; you may buy additional third-party backups. You alone are responsible for deciding when to replace backup batteries and for replacing and recycling them per the directions. Connected devices without their own backup may not work during a power loss, and AT&T has no liability for loss of service during a power interruption, whether or not a backup battery is present.
Supporting quotations
contains an integrated battery backup capable of powering the Equipment for a period of time up to 24 hours.
You also agree to be solely responsible for determining when backup batteries for the Equipment require replacement and for replacing and recycling used batteries.
AT&T will have no liability for loss of any AT&T Phone – Advanced Service in the event of interruption of power, with or without battery backup present in the Equipment.
Qualifications & exceptions
Applies to AT&T Phone - Advanced customers.
Legal Rights & Agreement Rules · Restriction or exception
AT&T Phone - Advanced installers may alter your premises; you warrant permission, indemnify and pay for needless visits
If AT&T installs AT&T Phone - Advanced, it may use and alter inside wiring and drill, cut or alter walls and floors. You warrant you own or control the wiring and premises, or have the landlord's or manager's permission, and indemnify AT&T against their claims. You must give reasonable access; if absent, any adult resident or adult guest may grant access and act for you, including accepting agreements and changes. You pay for service visits caused by things not attributable to AT&T, including refusing requested troubleshooting.
Supporting quotations
AT&T and its agents may drill, cut, and otherwise alter improvements on the premises (including walls, flooring, and/or other surfaces) in order to install, maintain, or repair AT&T Phone – Advanced Service or Equipment.
You agree to indemnify AT&T and its agents from and against all claims by an owner, landlord, building manager, or other party in connection with installation, maintenance, repair, or provisioning of AT&T Phone – Advanced Service.
you authorize that adult to act on your behalf, including accepting this Agreement and any related agreements required in connection with the completion of the installation, activation, or repair of AT&T Phone – Advanced Service and approving any changes to them.
You will be responsible for payment of service charges for visits by AT&T or its agents to your premises when a service request results from causes not attributable to AT&T or its agents
Qualifications & exceptions
Applies when AT&T installs AT&T Phone - Advanced.
Legal Rights & Agreement Rules · Restriction or exception
Self-installed AT&T Phone - Advanced must not connect to inside wiring; you indemnify AT&T if it does
If you self-install AT&T Phone - Advanced, you agree not to connect the Equipment to any inside wiring, since improper connection can cause an electrical short or service failure, and you agree to defend and indemnify AT&T and its affiliates and providers against any claim related to improperly connecting the Equipment to your inside wiring.
Supporting quotations
If you are self-installing AT&T Phone – Advanced, you agree that the Equipment will not be connected to any Inside Wiring at your service location.
You agree to defend, indemnify, and hold harmless AT&T and its subsidiaries, affiliates, officers, agents, directors, employees, and service or Equipment providers for any claim related in any way to improper connection of the Equipment to your Inside Wiring.
Legal Rights & Agreement Rules · Restriction or exception
An installed outdoor antenna becomes yours to maintain and remove, and you indemnify AT&T for it
Depending on signal strength, AT&T Phone - Advanced may need an Outdoor Antenna. If AT&T installs one, you represent you have any needed landlord, HOA or similar permission and may have to attest to it. After installation you own the antenna for all purposes and need not return it; when service ends it stays in place and you alone are responsible for future service, maintenance and removal, which should be done only by an experienced professional. AT&T has no ongoing duty for it and no liability arising from it, and you agree to indemnify AT&T against claims about it, including personal injury and property damage.
Supporting quotations
If you allow AT&T to install an Outdoor Antenna, you represent that you have permission from any necessary third party, including but not limited to a landlord, HOA, or similar authority, to install the Outdoor Antenna and you may be required to attest to such consent prior to installation.
Following installation, you will be considered the owner of the Outdoor Antenna for all purposes and you will not need to return the Outdoor Antenna to AT&T upon termination of your AT&T Phone-Advanced Service.
AT&T will have no liability to you or any other person or entity related to or arising out of the Outdoor Antenna.
You agree to indemnify and hold AT&T and its subsidiaries, affiliates, officers, agents, licensors, employees, sub-contractors, and partners harmless from any claim or demand, arising out of or related to the Outdoor Antenna, including, but not limited to, claims for personal injury, property damage, wear and tear, or equipment degradation.
Qualifications & exceptions
Applies when an Outdoor Antenna is installed for AT&T Phone - Advanced.
Legal Rights & Agreement Rules · Restriction or exception
AT&T Phone - Advanced 911 fails in outages or if equipment is moved without consent; you indemnify AT&T for 911 claims
AT&T Phone - Advanced 911 does not work like traditional landlines, and you must tell users about its limits. AT&T makes no warranty that 911 access will be uninterrupted, timely, secure or error-free. 911 works only at your registered address with powered, activated and configured Equipment, and fails if the service is down, during Equipment failure, power, network, cellular or broadband outages, if the Equipment was moved without AT&T's consent, or if service is disconnected or suspended; reset may be needed after outages. AT&T strongly recommends another way to reach 911, is not responsible for losses from inability to reach 911 for any reason, and you agree to defend and indemnify AT&T against any claim relating to the service and 911.
Supporting quotations
AT&T makes no warranty that access to 911 will be uninterrupted, timely, secure, or error-free.
911 service will not function if your AT&T Phone – Advanced Service isn’t functioning or if there is an Equipment failure, power, or network outage, cellular or broadband connection failure, if the Equipment has been moved without AT&T’s prior consent, or if your AT&T Phone – Advanced Service has been disconnected or suspended.
AT&T is not responsible for any losses incurred because of an inability to dial 911 or to access emergency service personnel for any reason. And, you agree to defend, indemnify, and hold harmless AT&T
Qualifications & exceptions
Applies to AT&T Phone - Advanced customers.
Legal Rights & Agreement Rules · Context
Home internet is governed by Section 6 plus several separate documents, and Section 2 when delivered over wireless
The AT&T Internet Service Terms cover AT&T internet access over copper, hybrid, fiber or wireless networks and legacy DSL, currently marketed as AT&T Internet, AT&T Fixed Wireless and AT&T DSL. Your use is also governed by your Customer Service Summary or Order Confirmation, the Access ID Terms, the att.net Terms of Use, AT&T's copyright infringement policies, the Internet Fee Schedule, other policies AT&T makes you aware of, and any posted temporary-service terms. Where service is delivered partly over AT&T's wireless network, the Wireless Service Terms in Section 2 also apply. Speed tiers are on AT&T's Speed Tier page.
Supporting quotations
These Internet Service Terms govern the Internet access services provisioned by AT&T described in Section 6.1 below, including Internet Protocol (IP) based services provisioned over copper, copper-fiber hybrid, fiber or wireless networks as well as legacy digital subscriber line (DSL) services (collectively “Internet Service”).
Your use of AT&T Internet Services is governed by these AT&T Internet Service Terms, as well as your Customer Service Summary or Order Confirmation letter,
To the extent that your AT&T Internet Service is delivered over some portion of the AT&T wireless network, your service will also be subject the AT&T Wireless Service Terms in Section 2.
Qualifications & exceptions
Applies to AT&T home Internet Service customers.
Not stated here
The incorporated documents (Access ID Terms, att.net Terms of Use, Internet Fee Schedule, temporary terms, Speed Tier page) were not supplied.
Legal Rights & Agreement Rules · Context
In apartment buildings, your internet may also be subject to the owner's or HOA's terms
If your Internet Service location is in a multi-tenant building such as an apartment or condominium, service may be subject to other terms imposed by the owner or manager, such as a landlord or homeowners' association, which you must obtain from them.
Supporting quotations
provision of your Internet Service may be subject to other terms and conditions imposed by the owner and/or manager of the MTU (e.g., a landlord or home owners’ association).
Not stated here
Any building-specific terms are outside this document.
Legal Rights & Agreement Rules · Context
Section 6.1 maps internet brand names to service types, but some of its cross-references do not match the headings
AT&T Internet is sold under many trade names. Section 6.1 groups them: AT&T Wired Internet Services (AT&T Fiber, AT&T Internet, Internet Basic, High Speed Internet Max and Max Plus, U-verse Internet); DSL Internet Services (various AT&T High Speed Internet, High Speed Internet Direct, DSL Direct and FastAccess DSL tiers); Wireless Home Internet (AT&T Fixed Wireless Internet and AT&T Wireless Home Internet); and Business Internet Services (Section 7). The section numbers it gives do not all match the headings in the supplied text: it points Wired services to 6.15 (headed "DSL Internet Service"), DSL services to 6.17 (headed "Access from AT&T"), and Wireless Home Internet to 6.14.2 (headed "Fixed Wireless Internet Service").
Supporting quotations
AT&T Wired Internet Services, which are discussed below in Section 6.15, include those services which have been marketed as AT&T Fiber, AT&T Internet, AT&T Internet Basic, AT&T High Speed Internet (including Max and Max Plus), and U-verse Internet.
DSL Internet Services, which are discussed below in Section 6.17,
Wireless Home Internet, which is discussed in Section 6.14.2, include those services that have been marketed as AT&T Fixed Wireless Internet and AT&T Wireless Home Internet.
Not stated here
The intended targets of the mismatched references to 6.15, 6.17 and 6.14.2 are not established; the headings that do appear are 6.13 AT&T Wired Internet Service, 6.14 Wireless Home Internet Services and 6.15 DSL Internet Service.
Legal Rights & Agreement Rules · Context
Wired internet is provided by your local AT&T telephone company, which varies by state
Unless otherwise specified in writing, AT&T Wired Internet Services are provided by your local AT&T telephone company: BellSouth Telecommunications in AL, GA, FL, KY, LA, MS, NC, SC and TN; Southwestern Bell in AR, KS, MO, OK and TX; Pacific Bell in CA; Illinois Bell in IL; Indiana Bell in IN; Michigan Bell in MI; and other Bell companies listed for other states.
Supporting quotations
Except as specified otherwise in writing, your AT&T Wired Internet Services are provided by your local AT&T telephone company as set forth below:
BellSouth Telecommunications, LLC in AL, GA, FL, KY, LA, MS, NC, SC, and TN;
Southwestern Bell Telephone Company, LLC in AR, KS, MO, OK, and TX;
Pacific Bell Telephone Company in CA;
Illinois Bell Telephone Company, LLC in IL;
Indiana Bell Telephone Company, LLC in IN;
Michigan Bell Telephone Company, LLC in MI;
Legal Rights & Agreement Rules · Context
Outside Bell areas, internet comes from other AT&T companies; Wireless Home Internet comes from AT&T Mobility
The list of local AT&T telephone companies continues with Nevada Bell (NV), Ohio Bell (OH) and Wisconsin Bell (WI). Outside those franchise areas and in unlisted states, AT&T Internet is generally provided by Teleport Communications America, LLC or its subsidiaries, and in New York by TC Systems, Inc. Wireless Home Internet Services are provided in all states by AT&T Mobility LLC on behalf of its FCC-licensed affiliates.
Supporting quotations
Nevada Bell Telephone Company, LLC in NV;
The Ohio Bell Telephone Company, LLC in OH; and
Wisconsin Bell, LLC in WI.
Outside of the local AT&T telephone company franchise areas in these states, as well as in all states not listed above, AT&T Internet Services are generally provided by Teleport Communications America, LLC and/or one or more of its subsidiaries. In New York, AT&T Internet Services are generally provided by TC Systems, Inc. Wireless Home Internet Services are provided in all states by AT&T Mobility LLC, acting on behalf of its FCC-licensed affiliates doing business as AT&T.
Legal Rights & Agreement Rules · Restriction or exception
You own and are solely responsible for inside wiring, even if AT&T installs it, with no AT&T warranty
The condition of inside wiring affects speed, reliability and latency, and you are solely responsible for it; AT&T expressly disclaims responsibility. Wiring AT&T installs becomes fully yours on completion. Whoever installs it, to the greatest extent the law permits AT&T gives no warranty on wiring work or materials, disclaims merchantability and fitness, and has no duty to maintain, repair, replace or remove it.
Supporting quotations
You are solely responsible for the condition of any IW and AT&T expressly disclaims any responsibility for it. If IW is provided by AT&T, upon completion of installation you will have full ownership and responsibility for that IW.
AT&T expressly disclaims any warranty of merchantability or fitness for a particular use, and AT&T has no responsibility to maintain, update, repair, replace, de-install, or remove any installed IW.
Qualifications & exceptions
To the greatest extent permitted by applicable law.
Legal Rights & Agreement Rules · Restriction or exception
Internet installers may alter your premises, any adult there can let them in, and you indemnify against landlord claims
You must give AT&T and subcontractors reasonable access to install, maintain, repair or update Internet Service, and you authorize any adult resident or guest, treated as an Authorized User, to grant access. AT&T may drill, cut and alter walls, floors and other surfaces, and use and alter existing inside wiring. Renters and multi-tenant residents warrant they have owner or landlord permission. You warrant you own or control the inside wiring and agree to indemnify AT&T against claims by an owner, landlord or manager related to installation, maintenance, repair or provision of service.
Supporting quotations
you authorize any other Adult resident or guest at your residence (each, an Authorized User for purposes of this Agreement) to grant access to your premises for these purposes.
You understand and agree that AT&T may drill, cut, and otherwise alter improvements on the premises (including walls, flooring, and/or other surfaces) in order to install, maintain, repair, and/or update the Internet Service.
Without limiting any other provisions of this Agreement, you agree to indemnify AT&T from and against all claims by an owner, landlord, building manager, or other party in connection with installation, maintenance, repair, or provision of the Services.
Legal Rights & Agreement Rules · Restriction or exception
No battery backup is provided for internet gateways; in a power cut internet and VoIP 911 fail, and AT&T is not liable
AT&T Equipment may need power from your premises, which you must supply. AT&T does not provide an initial gateway battery backup unit or battery; any backup is your responsibility, as is deciding when to replace backup batteries and replacing and recycling them per directions. Without battery backup, equipment stops during a loss of customer power, disrupting internet and services that ride on the connection, such as VoIP including e911. AT&T has no liability for loss of any service, AT&T or third-party, during an interruption of customer-supplied power, with or without a backup present.
Supporting quotations
If there is a gateway at your premises, AT&T will not provide an initial gateway battery backup unit or an initial backup battery. Any backup battery solution is your responsibility.
You also agree to be solely responsible for determining when backup batteries for any AT&T Equipment require replacement and for replacing and recycling used batteries.
This will disrupt your Internet Service as well as any additional services that use the AT&T Connection for transport (e.g. Voice over IP including e911) or require an internet connection to operate properly. AT&T will have no liability for loss of any service(s), whether provisioned by AT&T or a third party, in the event of interruption of customer-supplied power, with or without battery backup present in the AT&T equipment.
Legal Rights & Agreement Rules · Context
"AT&T Wired Internet" is wired IP service like AT&T Fiber, not ATM-based DSL; its terms override the rest of Section 6
"AT&T Wired Internet Service" means internet provided entirely over terrestrial wired IP technology, copper or fiber, generally marketed as AT&T Internet, AT&T Fiber, AT&T High Speed Internet (Max and Max Plus) and U-verse Internet. It excludes ATM-based services such as AT&T DSL. Section 6.13 applies to Wired Internet customers and overrides conflicting terms elsewhere in the Internet Service Terms.
Supporting quotations
“AT&T Wired Internet Service” refers to any internet service provided entirely through a terrestrial, wired Internet Protocol technology, whether copper based or optical fiber based,
AT&T Wired Internet Service does not include services which use Asynchronous Transfer Mode technology instead of Internet Protocol technology, such as AT&T DSL. The terms in this Section 6.13 apply to customers purchasing and/or receiving AT&T Wired Internet Services and supersede any conflicting terms contained in the rest of these AT&T Internet Service Terms with respect to your AT&T Wired Internet Services.
Legal Rights & Agreement Rules · Context
Wireless home internet (Internet Air, Fixed Wireless) also falls under the Wireless terms, and Prepaid terms if prepaid
Wireless Home Internet Services deliver internet to a fixed location over wireless networks and include AT&T Internet Air, AT&T Fixed Wireless Internet and AT&T Wireless Home Internet; they may be fixed by external antennas or be mobile services restricted to a location by the network. Where delivered over AT&T's wireless network, the Wireless Service Terms in Section 2 also apply, and where served through an AT&T Prepaid plan, the Prepaid Service Terms in Section 3 also apply, alongside the general Internet terms.
Supporting quotations
Wireless Home Internet Services are designed to deliver internet access to a fixed location using wireless networks and include those services currently marketed by AT&T as AT&T Internet Air, AT&T Fixed Wireless Internet and AT&T Wireless Home Internet.
To the extent that your Wireless Home Internet Service is delivered over some portion of the AT&T wireless network, your service will be subject to the Wireless Service Terms in Section 2 in addition to the terms which apply to AT&T Internet Services more generally.
To the extent that your Wireless Home Internet Service is served via an AT&T Prepaid wireless service plan, your service will be subject to the AT&T Prepaid Service Terms in Section 3
Legal Rights & Agreement Rules · Context
DSL service has its own terms that override the rest of the Internet terms
"DSL Internet Service" means internet over traditional DSL technology, including services sold as AT&T High Speed Internet, High Speed Internet Direct and FastAccess DSL tiers; some services sold as AT&T High Speed Internet were Wired Internet instead, so customers unsure which applies should contact AT&T. Section 6.15 applies to DSL customers and overrides conflicting Internet terms.
Supporting quotations
“DSL Service” or “DSL Internet Service” refers to any Internet Service provided through traditional Digital Subscriber Line technology,
The terms in this Section 6.15 apply to customers purchasing and/or receiving DSL Internet Service and supersede any conflicting terms contained in the rest of these Internet Service Terms with respect to your DSL Internet Service.
Legal Rights & Agreement Rules · Context
Business Internet terms add to and override Sections 1 and 6 for small-business internet customers
Section 7 adds terms for Business Internet Services, including AT&T Business Fiber, AT&T Internet for Business, High Speed Internet Business Edition (and Direct), FastAccess Business DSL (and Direct) and AT&T Internet for Business On Demand. Where they conflict with Sections 1 or 6, Section 7 controls, solely for Business Internet Services. For fiber-based AT&T Internet for Business, whether you or AT&T does inside wiring work is decided when the technician surveys the job, in addition to 6.2.4.
Supporting quotations
In the event of a conflict between these terms and terms elsewhere in Sections 1 or 6 of this Agreement, the following terms will apply solely with respect to Business Internet Services.
for AT&T Internet for Business (fiber-based only), any determination of whether IW work will be provided by you or AT&T will be made at the time the installation technician is dispatched and surveys the job.
Qualifications & exceptions
Applies only to Business Internet Services.
Legal Rights & Agreement Rules · Context
FastAccess Business DSL and High Speed Internet Business Edition also follow incorporated service guides
FastAccess Business DSL and AT&T High Speed Internet Business Edition customers are also bound by those services' service guides, which are incorporated by reference at the listed AT&T URLs but were not supplied.
Supporting quotations
If you are an AT&T FastAccess Business DSL or an AT&T High Speed Internet Business Edition customer, you are also subject to the terms set forth in the service guides for these services, which are incorporated herein by reference and may be found at:
(Fast Access® Business DSL)
(AT&T High Speed Internet Business Edition)
Not stated here
The incorporated service guides were not supplied.
Legal Rights & Agreement Rules · Restriction or exception
Business Internet disputes use stricter arbitration: fee coverage and bonus payments only up to $25,000
For Business Internet customers, all disputes go to binding arbitration under Section 1.3 with four changes: JAMS Comprehensive Arbitration Rules apply unless claims are valued at $25,000 or less; AT&T pays JAMS fees for arbitrations you start after complying with the informal process only if your claims are $25,000 or less; you qualify for the Alternative Payment and Attorney Premium only if your claims are $25,000 or less; and the arbitrator gives a reasoned decision only on request.
Supporting quotations
If you are a Business Internet Service customer, all disputes between us will be resolved through binding arbitration as prescribed by Section 1.3, except that (1) JAMS will apply its Comprehensive Arbitration Rules & Procedures, as modified by this section and Section 1.3, unless the claims are valued at $25,000 or less;
(2) AT&T will pay all JAMS fees listed in subsection 1.3.2.4 for arbitrations you initiate after fully complying with subsection 1.3.2.2 only if your claims are valued at $25,000 or less; (3) you are eligible for the Alternative Payment and Attorney Premium in arbitrations you initiate after fully complying with subsection 1.3.2.2 only if your claims are valued at $25,000 or less; and (4) the arbitrator will issue a reasoned decision only if you or AT&T requests it.
AT&T OneConnect bundles wireless and fiber internet in one subscription; Section 8 overrides other terms
Section 8 applies only to AT&T OneConnect, a single subscription combining wireless service from AT&T Mobility and fiber home internet from the Section 6 providers. Sections 2 and 6 also apply, except that 6.4 and 6.6 do not apply to OneConnect Home Internet and 6.3 applies only to its home internet portion; Section 8 controls in a conflict. For OneConnect, "AT&T" means AT&T's affiliated companies, "you" is the user, "rate plan" in Section 2 means your OneConnect plan, and your OneConnect agreement also includes the online OneConnect terms at purchase and app terms.
Supporting quotations
The AT&T OneConnect Service is comprised of both wireless service and fiber-based home internet service, billed as a single subscription offering.
provided that sections 6.4 and 6.6 do not apply to the AT&T OneConnect Home Internet Service and Section 6.3 applies to the AT&T Home Internet Service portion of your AT&T OneConnect Service only. In the event of a conflict between the terms in this Section 8 and other Service Terms in this Consumer Service Agreement, the terms in this Section 8 will control.
For AT&T OneConnect customers, “AT&T” and “we” mean the AT&T affiliated companies and their successors and assigns. “You” means the user of the AT&T OneConnect Service.
For customers of AT&T OneConnect Service, the phrase “rate plan” in Section 2 refers to your selected AT&T OneConnect plan,
Your AT&T OneConnect Service Agreement includes the following:
Your AT&T OneConnect Service terms and conditions found online at
Additional terms and conditions that apply to your use of AT&T apps, features and services, which are available in the app, on your Device and online at
Qualifications & exceptions
Applies only to AT&T OneConnect customers.
Not stated here
The online OneConnect plan terms were not supplied.
Legal Rights & Agreement Rules · Restriction or exception
OneConnect subscribers get no outage credits, including the 24-hour wireless outage credit, unless their plan says so
Unless your OneConnect plan states otherwise, OneConnect subscribers are not eligible for credits for wireless or internet outages, including the 24-hour outage credit in 2.17.2, and AT&T has no liability for service failures except as your rate plan provides.
Supporting quotations
Unless otherwise stated in your AT&T OneConnect plan, AT&T OneConnect Service subscribers are not eligible to receive credits for Wireless Service or Internet Service outages (including credits pursuant to Section 2.17.2). AT&T has no liability to you for Service failures except as provided in your rate plan.
Qualifications & exceptions
Applies unless your OneConnect plan states otherwise.
AT&T Build-a-Plan is a wireless subscription from AT&T Mobility; Section 9 overrides other terms
Section 9 applies only to AT&T Build-a-Plan, a wireless service sold as a subscription by AT&T Mobility LLC. Section 2 also applies, and Section 9 controls in a conflict, with other non-conflicting terms still applying. For Build-a-Plan, "AT&T" means AT&T's affiliated companies, "you" is the user, "rate plan" in Section 2 means your Build-a-Plan plan and features, and your agreement also includes the online Build-a-Plan terms at purchase and app terms.
Supporting quotations
The AT&T Build-a-Plan Service is comprised of wireless service, charged as a subscription offering. AT&T Build-a-Plan Service is provided by AT&T Mobility LLC.
In the event of a conflict between the terms in this Section 9 and other Service Terms in this Consumer Service Agreement, the terms in this Section 9 will control.
For AT&T Build-a-Plan customers, “AT&T” and “we” mean the AT&T affiliated companies and their successors and assigns. “You” means the user of the AT&T Build-a-Plan Service.
For customers of AT&T Build-a-Plan Service, the phrase “rate plan” in Section 2 refers to your selected AT&T Build-a-Plan plan and features,
Your AT&T Build-a-Plan Service Agreement includes the following:
Your AT&T Build-a-Plan Service terms and conditions found online at
Additional terms and conditions that apply to your use of AT&T apps, features and services, which are available in the app, on your Device and online at
Qualifications & exceptions
Applies only to AT&T Build-a-Plan customers.
Not stated here
The online Build-a-Plan terms were not supplied.
Legal Rights & Agreement Rules · Restriction or exception
Build-a-Plan customers get no wireless outage credits, including the 24-hour credit, unless their plan says so
Unless your Build-a-Plan plan states otherwise, you are not eligible for wireless outage credits, including the 24-hour outage credit in 2.17.2, and AT&T has no liability for service failures except as your rate plan provides.
Supporting quotations
Unless otherwise stated in your AT&T Build-a-Plan plan, customers are not eligible to receive credits for Wireless Service outages (including credits pursuant to Section 2.17.2). AT&T has no liability for Service failures except as provided in your rate plan.
Qualifications & exceptions
Applies unless your Build-a-Plan plan states otherwise.
Activating, using or paying for any AT&T service binds you to this Consumer Service Agreement
By activating, using or paying for any AT&T product or service you agree to be bound by this Consumer Service Agreement. If you do not agree, AT&T asks you to contact it immediately to cancel your order or service and return any products (att.com/contactus, or firstnet.com for FirstNet).
Supporting quotations
By activating, using, or paying for any AT&T products or services (“AT&T Service(s)” or “Service(s)”), you agree to be bound by this Consumer Service Agreement (“Agreement”).
If you don’t agree, please contact us immediately to cancel your order and/or service and return any products.
Legal Rights & Agreement Rules · Context
The Agreement flags up front that it requires individual arbitration and governs how AT&T handles your information
The opening notice asks you to read the Agreement carefully because it requires you and AT&T to resolve most disputes through an informal process, small claims court or individual arbitration rather than jury trials or class actions. It also states that the Agreement governs how AT&T handles your information, including information about your Account and your location; the detailed privacy terms are in the separate, incorporated Privacy Notice.
Supporting quotations
It requires you and AT&T to resolve most disputes through an informal process, in small claims court, or through arbitration on an individual basis rather than jury trials or class actions.
This Agreement also governs how we handle your information, including information related to your AT&T Account and your location.
Not stated here
The incorporated Privacy Notice was not supplied.
Legal Rights & Agreement Rules · Context
General Terms plus the Service Terms for each service apply, and Service Terms win in a conflict
Unless otherwise specified, "AT&T" and "we" mean the AT&T affiliated companies and their successors and assigns. The Agreement has universal General Terms and service-specific Service Terms; you are bound by the General Terms and the Service Terms for each service you buy or use. It also incorporates AT&T's Privacy Notice, its Acceptable Use Policy, any Customer Service Summary given to you, and other documents specifically referenced in the General and Service Terms. If the General Terms conflict with the applicable Service Terms, the Service Terms govern.
Supporting quotations
In this Agreement, unless otherwise specified, “AT&T” and “we” mean the AT&T affiliated companies and their successors and assigns.
You’re bound by the General Terms and the Service Terms for each AT&T Service you purchase or use. In addition, your Agreement incorporates AT&T’s Privacy Notice
any Customer Service Summary provided to you, and any other documents or terms specifically referenced in the applicable General Terms and Service Terms. In the event of a conflict between the General Terms and the applicable Service Terms, the Service Terms will govern our relationship with you.
Not stated here
The incorporated Privacy Notice, Acceptable Use Policy and Customer Service Summary were not supplied; their terms are not analyzed here.
Legal Rights & Agreement Rules · Context
Which sections apply: postpaid wireless uses Section 2; prepaid, OneConnect, Build-a-Plan and DataConnect add their own
This document is AT&T's full Consumer Service Agreement, not only wireless plan terms: postpaid wireless (including FirstNet Subscriber Paid User) follows the Wireless Service Terms in Section 2; AT&T Prepaid follows Section 3 plus Section 2; AT&T OneConnect follows Section 8 plus Sections 2 and 6; AT&T Build-a-Plan follows Section 9 plus Section 2; DataConnect/session-based plans follow Section 4 plus Section 2 (and Section 3 if prepaid); AT&T Phone and Phone - Advanced follow Section 5; home internet (Fiber, Internet, Internet Air, Fixed Wireless, DSL) follows Section 6, plus applicable parts of Section 2 when delivered over the wireless network; and small-business Business Internet follows Section 7 plus Section 6. The General Terms in Section 1 apply to all.
Supporting quotations
Please use these links to view the Service Terms for each specific Service:
If you have postpaid AT&T Wireless service (including FirstNet Subscriber Paid User service), your Wireless Service Terms are in
If you have AT&T Prepaid service, you’re subject to the AT&T Prepaid Service Terms in
If you have AT&T OneConnect service, you’re subject to the AT&T OneConnect Service Terms in
If you have AT&T Build-a-Plan service, you’re subject to the AT&T Build-a-Plan Service Terms in
If you have a DataConnect/Session-based Wireless plan, you’re subject to the Service Terms in
If you’re an AT&T Phone or AT&T Phone – Advanced customer, your Service Terms are in
If you have home internet from AT&T, including AT&T Fiber, AT&T Internet, AT&T Internet Air, AT&T Fixed Wireless, or AT&T DSL service, your Service Terms are in
If your home internet service is provided via the AT&T Wireless Network, you will also be subject to the applicable sections of the Wireless Services Terms in
If you have Business Internet service (for small business), you’re subject to the Business Internet Service Terms in
Qualifications & exceptions
Each customer is bound only by the Service Terms for services they buy or use, plus the General Terms.
Legal Rights & Agreement Rules · Restriction or exception
Lawyers in arbitration certify claims are not frivolous and can be sanctioned
Any lawyer representing a party in the arbitration certifies compliance with Federal Rule of Civil Procedure 11(b), including that the claim and relief sought are not frivolous or brought for an improper purpose. The arbitrator may impose any sanctions allowed under the JAMS Rules, Rule 11 or applicable federal or state law against represented parties and their lawyers.
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you and AT&T agree that any lawyer representing a party in arbitration certifies that they’re complying with the requirements of Federal Rule of Civil Procedure 11(b).
The arbitrator may impose any sanctions allowed under the JAMS Rules, Federal Rule of Civil Procedure 11, or applicable federal or state law against any represented parties and their lawyers.
Legal Rights & Agreement Rules · Restriction or exception
Only a court decides whether a dispute must be arbitrated and whether the arbitration rules are valid
The arbitrator decides all issues except those only a court can decide: issues the arbitration provision reserves for a court; arbitrability and the existence, validity, scope or enforceability of the arbitration provision; whether a dispute can or must be arbitrated; which version of the arbitration provision applies; and whether the individual-arbitration, mass-arbitration and future-change subsections (1.3.2.6 to 1.3.2.8) were complied with or violated. Unless you and AT&T agree otherwise, actions about the applicability or enforceability of the arbitration provision go exclusively to the state and federal courts in Dallas, Texas, to the extent the law permits (Section 1.12).
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The arbitrator decides all issues, except that only a court of competent jurisdiction can decide the following:
issues that this arbitration provision reserves for a court,
issues relating to arbitrability or the existence, validity, scope, or enforceability of the arbitration provision,
whether a dispute can or must be brought in arbitration,
whether this version, or a prior version, of the arbitration provision applies to a dispute, and
whether subsections 1.3.2.6, 1.3.2.7, or 1.3.2.8 have been complied with or violated.
the state and federal courts in Dallas, Texas will have exclusive jurisdiction over any disputes (except disputes brought in small claims court) that are not subject to arbitration or over any action involving the applicability or enforceability of the arbitration provision or any of its parts.
Qualifications & exceptions
Dallas, Texas forum applies unless the parties agree otherwise and to the greatest extent permitted by law.
Legal Rights & Agreement Rules · Restriction or exception
Rulings in other customers' arbitrations are not binding on yours
The arbitrator may consider rulings from arbitrations involving other customers, but an arbitrator's ruling is not binding and has no preclusive effect in proceedings involving different customers.
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The arbitrator may consider rulings in other arbitrations involving different customers, but an arbitrator’s ruling will not be binding or have any preclusive effect in proceedings involving different customers.
Legal Rights & Agreement Rules · Procedure
One neutral arbitrator, a convenient location, and a hearing choice for claims of $10,000 or less
Unless you and AT&T agree otherwise, a single neutral arbitrator is chosen by a strike-and-rank process, and hearings take place somewhere reasonably convenient to you. For claims valued at $10,000 or less you may choose a documents-only arbitration or a telephone, video or in-person hearing; above $10,000 the JAMS Rules decide the right to a hearing. A hearing is required when either side seeks injunctive relief unless agreed otherwise. Settlement offer amounts may not be shown to the arbitrator until relief is decided. The arbitrator must issue a reasoned written decision and, except for the individual-relief limits in 1.3.2.6, can award the same damages and relief a court could.
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Unless you and AT&T agree otherwise, the parties will select a single, neutral arbitrator through a strike-and-rank process.
Unless you and AT&T agree otherwise, any arbitration hearings will take place in a location reasonably convenient to you.
If your claim is valued at $10,000 or less, you may choose whether the arbitration will be conducted solely based on documents submitted to the arbitrator or through a telephonic, videoconference, or in-person hearing under the JAMS Rules. If your claim is valued at more than $10,000, the right to a hearing will be determined by the JAMS Rules.
Unless you and AT&T agree otherwise, a hearing is required if you or we are seeking injunctive relief.
During the arbitration, the amount of any settlement offers must not be disclosed to the arbitrator until after the arbitrator determines the relief, if any, to which you or AT&T is entitled.
Except as provided in subsection 1.3.2.6 below, the arbitrator can award the same damages and relief that a court can award under applicable law.
Qualifications & exceptions
Hearing choice belongs to you only for claims valued at $10,000 or less.
Relief is limited to the individual claimant under 1.3.2.6.
Legal Rights & Agreement Rules · Company commitment
AT&T pays arbitration fees for its own cases and for your claims of $75,000 or less if you followed the informal process
AT&T pays all JAMS filing, administration, case-management, hearing and arbitrator fees when it starts an arbitration. When you start arbitration of claims valued at $75,000 or less, AT&T pays those fees as long as there is no dispute that you fully complied with the informal dispute process; it pays the filing fee to JAMS on your written request to the Notice Address, or asks JAMS to reimburse you if you had to pay it. If the arbitrator finds your claim or requested relief frivolous or brought for an improper purpose under Rule 11(b) standards, the JAMS fee schedule governs all fees. For AT&T Phone for Business and Business Internet customers, AT&T pays these fees for arbitrations you start only if your claims are valued at $25,000 or less.
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We will pay all JAMS filing, administration, case-management, hearing, and arbitrator fees if we initiate an arbitration.
If you initiate arbitration of claims valued at $75,000 or less, we will pay those fees, so long as there is no dispute that you have fully complied with the requirements in subsection 1.3.2.2.
If, however, the arbitrator finds that your claim or request for relief is frivolous or brought for an improper purpose (applying Federal Rule of Civil Procedure 11(b) standards), then the allocation and payment of all fees will be governed by the JAMS fee schedule.
(2) AT&T will pay all JAMS fees listed in subsection 1.3.2.4 for arbitrations you initiate after fully complying with subsection 1.3.2.2 only if your claims are valued at $25,000 or less; (3) you are eligible for the Alternative Payment and Attorney Premium in arbitrations you initiate after fully complying with subsection 1.3.2.2 only if your claims are valued at $25,000 or less
(2) AT&T will pay all JAMS fees listed in subsection 1.3.2.4 for arbitrations you initiate after fully complying with subsection 1.3.2.2 only if your claims are valued at $25,000 or less; (3) you are eligible for the Alternative Payment and Attorney Premium in arbitrations you initiate after fully complying with subsection 1.3.2.2 only if your claims are valued at $25,000 or less
Qualifications & exceptions
Your claims must be valued at $75,000 or less ($25,000 or less for AT&T Phone for Business and Business Internet customers).
No dispute may exist that you fully complied with subsection 1.3.2.2.
A frivolous or improper-purpose finding shifts fees to the JAMS fee schedule.
Above $75,000 the Agreement does not state who pays when you start the arbitration.
Legal Rights & Agreement Rules · Company commitment
Beat AT&T's last settlement offer and you get at least $10,000 plus double attorney fees
If you fully complied with the informal dispute process and the arbitrator awards you more on the merits (not counting attorneys' fees, costs and expenses) than AT&T's last written settlement offer made before the record closed, AT&T will pay you the award or $10,000, whichever is greater (the Alternative Payment), and pay your attorney, if any, twice the reasonable attorneys' fees plus reasonable expenses including expert fees (the Attorney Premium). If AT&T made no written settlement offer before the record closed and you are awarded any relief on the merits, AT&T pays both. Either party may ask the arbitrator within 14 days of the merits ruling to resolve disputes over these payments. For AT&T Phone for Business and Business Internet customers, eligibility applies only when your claims are valued at $25,000 or less.
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If you fully complied with subsection 1.3.2.2, and the arbitrator awards you more relief on the merits (not counting attorneys’ fees, costs, and expenses) than the value of our last written settlement offer made before the arbitration record closes, then we will:
pay you the amount of the award or $10,000, whichever is greater (the “Alternative Payment”); and
pay the attorney you retained, if any, twice the amount of reasonable attorneys’ fees and reimburse any expenses (including expert witness fees and costs) that your attorney reasonably incurs for investigating, preparing, and pursuing your claim in arbitration (the “Attorney Premium”).
If we did not make a written settlement offer before the arbitration record closes, and the arbitrator awards you any relief on the merits (not counting attorneys’ fees, costs, and expenses), we will pay the Alternative Payment and the Attorney Premium.
The arbitrator can resolve disputes regarding the payment and reimbursement of attorneys’ fees, expenses, the Alternative Payment, and the Attorney Premium if either party asks within 14 days of the arbitrator’s ruling on the merits.
(2) AT&T will pay all JAMS fees listed in subsection 1.3.2.4 for arbitrations you initiate after fully complying with subsection 1.3.2.2 only if your claims are valued at $25,000 or less; (3) you are eligible for the Alternative Payment and Attorney Premium in arbitrations you initiate after fully complying with subsection 1.3.2.2 only if your claims are valued at $25,000 or less
(2) AT&T will pay all JAMS fees listed in subsection 1.3.2.4 for arbitrations you initiate after fully complying with subsection 1.3.2.2 only if your claims are valued at $25,000 or less; (3) you are eligible for the Alternative Payment and Attorney Premium in arbitrations you initiate after fully complying with subsection 1.3.2.2 only if your claims are valued at $25,000 or less
Qualifications & exceptions
Requires full compliance with the informal dispute process (1.3.2.2).
The comparison excludes attorneys' fees, costs and expenses.
AT&T Phone for Business and Business Internet customers qualify only for claims valued at $25,000 or less.
Legal Rights & Agreement Rules · Restriction or exception
The Attorney Premium adds to any legal right to fees but cannot be doubled up
The Attorney Premium supplements any right to attorneys' fees and expenses you have under applicable law, so the arbitrator may award a larger amount if the law entitles you to it. You cannot recover both the Attorney Premium and a duplicative award of attorneys' fees or expenses.
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The right to the Attorney Premium supplements any right to attorneys’ fees and expenses you may have under applicable law.
However, you may not recover both the Attorney Premium and a duplicative award of attorneys’ fees or expenses.