Information you supply in account, purchase and other interactions
Calm may collect information when you register, use interactive features, complete forms or surveys, enter promotions, purchase, contact support or otherwise interact. It may include your name, email, linked social media details, street address and payment information.
Supporting quotations
We may collect information when you register for an account, participate in interactive features (like submitting a meditation rating or completing a check-in), fill out a form or a survey, participate in a contest or promotion, make a purchase, communicate with us via social media sites, request customer support, or otherwise interact with us. The information you provide may include:
Personal details: your name, email address, linked social media details, and street address.
Payment details: payment information.
Data Access & Collection · Company practice
Employment information for special initiatives
Calm may collect employment information if you sign up through one of its special initiatives. This is conditional on that signup route.
Supporting quotations
Employment information: we may also collect employment information if you sign up through one of our special initiatives.
Data Access & Collection · Company practice
Settings, wellness goals and check-in information
Information you provide may include a password, language settings, goals, meditation experience, sleep habits, and moods and reflections during check-ins.
Supporting quotations
Other Information You May Provide: password, language settings, goals, previous meditation experience, sleep habits, and moods and reflections you provide during check-ins.
Data Access & Collection · Company practice
Calm records how you use its content and features
When you use the services or interact with Calm, it collects usage information such as sessions used, videos viewed, content listened to and screens or features accessed.
Supporting quotations
When you use the Services or interact with us, we collect the following information about you:
Usage information: the sessions you use, videos you view, content you listen to, screens or features you access, and other similar types of usage information.
Data Access & Collection · Company practice
Purchase and subscription transaction information
Calm collects purchase information such as the product description, price, subscription or trial expiration date, and transaction date and time.
Supporting quotations
Transactional information: information about a purchase, such as product description, price, subscription or free trial expiration date, and time and date of the transaction.
Data Access & Collection · Company practice
Browser, device and access information
Calm collects browser and app details, access times, pages viewed, IP address and referring page, as well as hardware model, operating system, device identifiers and mobile network information.
Supporting quotations
Log information: the web browser you use, app version, access times and dates, pages viewed, your IP address, and the page you visited before navigating to our websites.
Device information: information about the computer or mobile device you use to access the Services, including the hardware model, operating system and version, device identifiers set by your device operating system, and mobile network information.
Data Access & Collection · Company practice
Communications may be recorded
Calm may record communications, including chat messages, phone calls and video calls, for example when you use its chatbot or provide feedback or market research.
Supporting quotations
Communications: we may record our communications including chat messages, phone, or video calls, such as when you utilize our chat-bot or provide us with feedback or market research.
Data Access & Collection · Company practice
Third-party transactions and optional calendar integrations
Calm may obtain transaction details from third parties you use to install its app or purchase a subscription. It may also receive calendar details from third-party services you choose to integrate.
Supporting quotations
We may also obtain information about you from other sources, including:
Transaction information: details from third-parties you use to install our app or purchase a subscription.
Calendar information: details from third-party calendar services that you choose to integrate with our services.
Data Access & Collection · Company commitment
Health-app data requires permission and is not used for health inferences
With your permission, Calm may receive information such as sleep hours and goals from a device health app, including Apple HealthKit or Google Health Connect. It says it does not infer health-related characteristics from this information and processes it only consistently with its original purpose.
Supporting quotations
Third party health app data: with your permission, we may also receive data from your mobile device’s health app (like Apple HealthKit or Google Health Connect), including hours of sleep and sleep goals. However, we do not infer any health-related characteristics from this information and only process it consistent with the purpose for which it was originally provided.
Cross-references
contrast (model-proposed): Feedback may support health-related inferences with a purpose limit — contrast: Health-app data is received with permission and is not used for health-related inferences, while information about feelings in feedback may support those inferences. These are different data sources; both carry original-purpose processing limits, so this is a contrast in treatment rather than a contradiction.
Data Access & Collection · Company practice
Cookies and web beacons may collect information
Calm may collect information through cookies and web beacons. The linked Cookie Policy is a separate document and is not supplied as part of this analysis.
Supporting quotations
data: we may collect information via cookies and web beacons.
Data Access & Collection · Company practice
Calm may obtain information you made public
Calm may obtain publicly available information about you from websites and online services you use, consumer research platforms or business contact databases.
Supporting quotations
Information you make public: finally, we may obtain information you have made publicly available, including from websites and online services you use, consumer research platforms, and/or business contact databases.
Data Access & Collection · Company practice
California collection disclosure covers the past twelve months
In its California Consumer Privacy Act disclosure, Calm lists information collected about California consumers in the last twelve months: identifiers, age and gender, commercial and payment information, approximate location, internet activity, audio/visual and support-call information, voluntarily provided professional, employment and education information, preferences and other submissions, and derived interests or purchasing insights. The general collection section gives further source details.
Supporting quotations
This section provides additional disclosures required by the California Consumer Privacy Act, as amended.
Please see the chart below for a list of the personal information we have collected about California consumers in the last twelve (12) months, along with our business and commercial processing purposes and categories of third parties to whom this information may be disclosed. For more details about the personal information we collect, including the categories of sources, please see the Collection of Information section above.
Identifiers, such as your name, phone number, email address, social media handle, and unique identifiers (like IP address) tied to your browser or device. Characteristics of protected classifications under state or federal law, such as gender and age. Commercial information, such as your payment information and Calm product or service purchases. Approximate geolocation data. Internet or other electronic network activity, such as browsing behavior and information about your usage and interactions with the Services. Audio, electronic, visual, or similar information, such as profile photo or personal information you may provide during customer support calls and call recordings. Professional, employment, and education information, such as information about your employer or professional background that you voluntarily provide to us. Other personal information you provide, including opinions, preferences, goals, and previous meditation experience and other personal information contained in product reviews, surveys, or communications. Inferences drawn from the above, such as product interests and purchasing insights.