Terms of Service

Capital One Shopping · Official agreement

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3 of 105 cards in Security & Safeguards

Security & Safeguards · Procedure

Identity verification is required to redeem Rewards and may be required for other parts of the Services

You may have to take extra steps to verify your identity to use certain parts of the Services, and you must do so before you can redeem Rewards. At Capital One Shopping's discretion this may include connecting an eligible consumer credit card or bank account (which you can disconnect later), giving a working U.S. phone number not linked to another Capital One Shopping Account, verifying that you own your email address, and meeting any other verification or fraud-prevention requirements it chooses. It may deny access to the Services if you do not meet these requirements. Section 6.6 adds that if you connect a card or bank account, it may use that account data during verification and on an ongoing basis for internal analysis to improve its products.

Supporting quotations

You may be required to take additional steps to verify your identity in order to access certain portions of the Services.
as outlined in Section 6.6, you must provide additional information about your identity to us before you can redeem Rewards
This may include, at our discretion, connecting an eligible consumer credit card or bank account to your Capital One Shopping account (which can be subsequently disconnected at any time), providing us with a working United States of America-based phone number that is not associated with any other Capital One Shopping Account, verifying ownership of your email address, and fulfilling any other verification or fraud prevention requirements that we may choose to impose.
We reserve the right to deny access to the Services if you do not meet our identity-verification requirements.
If you do connect an eligible consumer card or bank account for verification, we may also use the credit card or bank account data collected in our verification efforts and on an ongoing basis in order to conduct internal analysis to help improve our products and services.

Qualifications & exceptions

  • Which verification steps apply is at Capital One Shopping's discretion; the listed steps are examples, not a fixed set.
  • Section 6.6 also requires a Social Security Number or ITIN if you obtain a large enough number of Rewards from Incentive Bonuses, for tax reporting.

Not stated here

  • What counts as an “eligible” card or bank account, and the Reward amount that triggers the SSN or ITIN requirement, are not stated.

Security & Safeguards · Restriction or exception

You are responsible for everything done through your account and must keep it secure

You are solely responsible for all activity through your Capital One Shopping Account. You must not use the Services for illegal or unauthorized purposes, or abuse, harass, threaten, harm or impersonate other users or Capital One Shopping employees. You must monitor your account, change your password periodically, keep your username and password to yourself, and not let anyone else use your account. You must not send malicious code, or use scripts or disguised redirects to try to obtain financial benefit from Capital One Shopping. Report any unauthorized use or security breach immediately using the contact details in section 30.

Supporting quotations

You are solely responsible for all activities that occur through your Capital One Shopping Account.
You shall not use the Services for any illegal or unauthorized purpose. You shall not abuse, harass, threaten, harm, or impersonate other Capital One Shopping users, or Capital One Shopping employees, at any time or for any reason.
You are responsible for monitoring your Capital One Shopping Account, for periodically changing the password that provides access to your Capital One Shopping Account, and for notifying Capital One Shopping immediately of any unauthorized use of your Capital One Shopping Account or breach of your password security.
you shall not provide your username or password to anyone else, and you shall not allow any other person or entity to access or use your Capital One Shopping Account
You shall not transmit worms, viruses, or any code of a destructive nature to us, other users, or the Services. You shall not use scripts or disguised redirects to attempt to obtain financial benefit from Capital One Shopping.
Please notify us immediately of any unauthorized use of your Capital One Shopping Account or any other breach of security by contacting us in the manner outlined in Section 30 below.

Qualifications & exceptions

  • Section 21.2 says Capital One Shopping has no liability for hacking or loss of Rewards or e-gift cards, including from a breach of your password security or a compromised email account.

Not stated here

  • Section 30 lists a web form and an email address for contact; the email address is not readable in the saved text.

Security & Safeguards · Restriction or exception

Capital One Shopping may monitor use, and on a breach may suspend or end your account or identify you to third parties

Capital One Shopping may monitor the Services for violations of these terms. You agree not to bypass the monitoring, that it will not be liable for monitoring, and that nothing it says or does waives its right to monitor. If it determines you breached these terms, it may immediately and without notice suspend or terminate your account, identify you to third parties or take legal action, in addition to its other remedies.

Supporting quotations

BREACH OF THESE TERMS
Capital One Shopping may monitor the Services for violations of these Terms, and you agree (a) not to bypass monitoring, (b) that Capital One Shopping will not be liable for monitoring, and (c) nothing Capital One Shopping says or does waives our rights to monitor the Services.
If Capital One Shopping determines that you have breached these Terms, it may, and without limiting any of our other remedies, immediately and without notice, suspend your account, terminate your account, identify you to third parties, or take legal action.

Not stated here

  • Which third parties you may be identified to is not stated.

Cross-references