Right to review your personal information by written request
Generally, the reader has the right to review the personal information Cigna collects to provide insurance products and services, by asking in writing and sending the letter to the address given in the notice. The notice asks the reader to include their full name, address, telephone number and policy number in the letter. Two limits apply to what is provided: health information may be given through the reader’s health care provider, and Cigna says it will not send anything it collected in connection with a claim or legal proceeding.
Supporting quotations
Generally, you have the right to review the personal information we collect to provide you with insurance products and services if you:
Ask us in writing
Send the letter to the address below
When you write to us, please include your full name, address, telephone number and policy number in your letter.
If the information you ask for includes health information, we may provide the information to you through your health care provider.
we won’t send you anything that we’ve collected in connection with a claim or legal proceeding
This notice applies to all personal information we collect about you.
Qualifications & exceptions
The right is stated as “generally”.
It covers personal information collected to provide insurance products and services, while the notice elsewhere says it applies to all personal information Cigna collects.
The request must be in writing and sent to the address in the notice.
Health information may be provided through a health care provider, and information collected in connection with a claim or legal proceeding will not be sent.
Not stated here
The notice states no response deadline or fee for review requests.
The notice does not say whether information collected for other purposes can be reviewed.
Account & Service Control · Restriction or exception
Limits on what Cigna will send in response to a review request
If the information a reader asks for includes health information, Cigna says it may provide it through the reader’s health care provider. Citing its legal sensitivity, Cigna says it will not send anything it collected in connection with a claim or legal proceeding.
Supporting quotations
If the information you ask for includes health information, we may provide the information to you through your health care provider. Due to its legal sensitivity, we won’t send you anything that we’ve collected in connection with a claim or legal proceeding.
Qualifications & exceptions
Providing health information through a health care provider is stated as “may”, a choice for Cigna.
The refusal to send claim or legal proceeding material is stated as a flat “won’t”, with legal sensitivity given as the reason.
Not stated here
“In connection with a claim or legal proceeding” is not defined, so the notice does not show how much of a reader’s file this excludes.
Cross-references
narrows (model-proposed): Right to review your personal information by written request — exception_to: The review right is stated generally, and this paragraph carves out limits: health information may be provided through a health care provider, and information collected in connection with a claim or legal proceeding will not be sent.
Account & Service Control · User right or choice
Asking Cigna to correct personal information
If the reader believes information Cigna has is incorrect, they can write and explain why. If Cigna agrees, it corrects its records and notifies anyone the reader specifically designates who may have received the information in the past two years, any insurance support organization that may have received it from Cigna in the past seven years, and any insurance support organization that furnished it to Cigna. If Cigna disagrees, the reader may send a statement of what they think is correct and why they disagree. If information is amended, Cigna says it will include the amendments when it gives the reader’s personal information to anyone outside Cigna, including those organizations and designated persons.
Supporting quotations
If you believe the personal information we have is incorrect, please write to us and explain why you believe it is incorrect. If we agree with you, we will correct our records and notify (1) any person you specifically designate that may have received the personal information within the past two years, (2) any insurance support organization that may have received the personal information from us in the past seven years, and (3) any insurance support organization that furnished the personal information to us. If we disagree with you, you may send us a statement setting forth what you think is the correct information and why you disagree with us. If information is amended, we will include amendments when we give your personal information to anyone outside of Cigna, including insurance support organizations that may have received the personal information from us or furnished the personal information to us, and any person you specifically designated.
Qualifications & exceptions
Correction and the notifications happen only if Cigna agrees with the reader.
The notification windows are two years for designated persons and seven years for insurance support organizations that received the information from Cigna; organizations that furnished it to Cigna are not tied to a window.
The reader’s statement of disagreement is something they may send; the passage is the only place it is described.
Not stated here
The notice does not state a response deadline.
The notice does not say what Cigna does with a statement of disagreement beyond receiving it.
“Insurance support organization” is not defined.
The notice does not say whether the identifying details requested for review requests also apply to correction requests.
Account & Service Control · Procedure
How to contact Cigna’s privacy office
For the review right, the notice repeats that the reader generally can review information collected to provide insurance products and services by writing to Cigna Corporation, US Privacy Office, PO Box 188014, Chattanooga, TN 37422. For questions, the reader can contact customer service at the number on their ID card, or email privacy needs to PrivacyOffice@Cigna.com.
Supporting quotations
Generally, you have the right to review the personal information we collect to provide you with insurance products and services if you write to us at:
Cigna Corporation
US Privacy Office
PO Box 188014
Chattanooga, TN 37422
For questions, contact customer service at the number on your ID card.
Email privacy needs to PrivacyOffice@Cigna.com.
Qualifications & exceptions
The mailing address is the one used for the written review requests described earlier.
The customer service number is the one on the reader’s ID card.
Not stated here
The notice does not say whether an email counts as the written request needed for review or correction.
The notice gives no customer service number for readers without an ID card.