Legal Rights & Agreement Rules · Restriction or exception
Whichever agreement applies, you are bound to arbitration, a jury trial waiver and a class action waiver
Coinbase says that regardless of which of the two agreements applies to you, you are bound to an arbitration agreement, a jury trial waiver and a class action waiver, and urges careful review. This is a summary notice on the page; the operative terms are in the dispute resolution sections and Appendix 5 of the Individual agreement, which are covered by their own cards.
Supporting quotations
Regardless of which agreement applies to you, you are bound to an arbitration agreement, jury trial waiver, and class action waiver.
Please review the terms carefully
Qualifications & exceptions
Summary only; scope, exceptions and opt-out terms are in Appendix 5.
Legal Rights & Agreement Rules · Context
Individual User Agreement stated as last updated July 22, 2026
The Individual User Agreement on this page states a last-updated date of July 22, 2026. The page does not separately state an effective date or describe how this version differs from earlier ones.
Supporting quotations
Individual User Agreement
Last updated: July 22, 2026
Not stated here
No separate effective date is stated, and no earlier version is supplied for comparison.
Legal Rights & Agreement Rules · Restriction or exception
Signing up for or holding a Coinbase token or stablecoin means you accept the agreement and named policies
This is an agreement between you and Coinbase, Inc. covering Coinbase Services and other services offered later. You accept it by signing up for a Coinbase account or service through the website, APIs or mobile app, or by obtaining, holding or using a wrapped token or Coinbase Custom Stablecoin issued by Coinbase. Acceptance covers all terms, including the Privacy Policy, Cookie Policy, Prohibited Use Policy and the E-Sign Disclosure and Consent in Appendix 2. Certain Additional Services may require agreeing to further terms.
Supporting quotations
This is a User Agreement between you (also referred to herein as “User,” or “customer”) and Coinbase, Inc.
By signing up to use a Coinbase account or service through [coinbase.com](https://www.coinbase.com/), Coinbase’s APIs, the Coinbase mobile application, or any other Coinbase website (collectively the "Coinbase Site"), or by obtaining, holding or using a wrapped token or a Coinbase Custom Stablecoin issued by Coinbase, you agree that you have read, understand, and accept all of the terms and conditions contained in this Agreement including our [Privacy Policy](https://www.coinbase.com/legal/privacy), [Cookie Policy](https://www.coinbase.com/legal/cookie), [Prohibited Use Policy](https://www.coinbase.com/legal/prohibited_use) and E-Sign Disclosure and Consent Policy in Appendix 2.
You may have to agree to additional terms and conditions to use certain Additional Services
Qualifications & exceptions
Acceptance is triggered by signing up or by obtaining, holding or using a wrapped token or Coinbase Custom Stablecoin, even without a Coinbase account.
Not stated here
The Privacy Policy, Cookie Policy and Prohibited Use Policy are linked, but their text was not supplied for this analysis.
Additional terms for Additional Services are not specified here.
Legal Rights & Agreement Rules · Permission or license
Coinbase may amend the agreement at any time; continued use is acceptance
Coinbase may amend this Agreement at any time by posting a revised agreement on the site or providing you a copy. A revised agreement is effective when posted but does not apply retroactively. Continuing to use the Services after posting counts as accepting it. If you disagree, your sole and exclusive remedy is to stop using the Services and close your account.
Supporting quotations
We may amend or modify this Agreement at any time by posting the revised agreement on the Coinbase Site and/or providing a copy to you (a “Revised Agreement”).
The Revised Agreement shall be effective as of the time it is posted but will not apply retroactively.
Your continued use of the Services after the posting of a Revised Agreement constitutes your acceptance of such Revised Agreement.
your sole and exclusive remedy is to terminate your use of the Services and close your account
Qualifications & exceptions
No advance notice period is stated in this clause; Section 3.3 separately mentions 30 days' notice of some pricing and terms changes in some states.
Legal Rights & Agreement Rules · Restriction or exception
Notice that Section 7 and Appendix 5 require binding arbitration with a class action and jury trial waiver
A capitalized notice warns that Section 7 and Appendix 5 govern how disputes are resolved. Appendix 5 contains an agreement to arbitrate that, with limited exceptions, requires all disputes between you and Coinbase to be resolved by binding, final arbitration, along with a class action and jury trial waiver. The notice itself is a pointer; the detailed rules, exceptions and any opt-out are in Section 7 and Appendix 5.
Supporting quotations
PLEASE BE AWARE THAT SECTION 7 (CUSTOMER FEEDBACK, QUERIES, COMPLAINTS, AND DISPUTE RESOLUTION) AND APPENDIX 5 OF THIS AGREEMENT,CONTAIN PROVISIONS GOVERNING HOW TO RESOLVE DISPUTES BETWEEN YOU AND COINBASE.
APPENDIX 5 INCLUDES AN AGREEMENT TO ARBITRATE WHICH REQUIRES, WITH LIMITED EXCEPTIONS, THAT ALL DISPUTES BETWEEN YOU AND US SHALL BE RESOLVED BY BINDING AND FINAL ARBITRATION.
APPENDIX 5 ALSO CONTAINS A CLASS ACTION AND JURY TRIAL WAIVER.
Qualifications & exceptions
Arbitration is required 'with limited exceptions'; the exceptions are in Appendix 5.
Legal Rights & Agreement Rules · Restriction or exception
Coinbase gives no investment, tax or legal advice and does not recommend buying, selling or holding any asset
Coinbase does not provide investment, tax or legal advice. You alone decide whether any investment, strategy or transaction suits your objectives, finances and risk tolerance. Coinbase may publish educational material, including blog posts, news feeds and links to third-party content, about Supported and unsupported Digital Assets, but that material is not investment, financial or trading advice. Coinbase does not recommend that any Digital Asset be bought, earned, sold or held, and is not responsible for decisions you make based on its information.
Supporting quotations
Coinbase does not provide investment, tax, or legal advice, and you are solely responsible for determining whether any investment, investment strategy or related transaction is appropriate for you based on your personal investment objectives, financial circumstances and risk tolerance.
Coinbase may provide educational information about Supported Digital Assets, as well as Digital Assets not supported by Coinbase, in order to assist users in learning more about such Digital Assets. Information may include, but is not limited to, blog posts, articles, links to third-party content, news feeds, tutorials, and videos. The information provided on the Coinbase Site or any such third-party sites does not constitute investment advice, financial advice, trading advice, or any other sort of advice,
Coinbase does not recommend that any Digital Asset should be bought, earned, sold, or held by you.
Coinbase will not be held responsible for the decisions you make to buy, sell, or hold Digital Assets based on the information provided by Coinbase.
Legal Rights & Agreement Rules · Restriction or exception
No guarantee of uninterrupted access or order execution; no liability for delays or price drops during outages
Access to the Services may degrade or become unavailable during significant volatility or volume, causing support delays. Coinbase does not represent that the site or Services will be available without interruption and does not guarantee that any order will be executed, accepted, recorded or remain open. It is not liable for losses from delays in processing, inability to execute transactions, or slow customer support response, including price drops while you are locked out of your account.
Supporting quotations
Access to Coinbase Services may become degraded or unavailable during times of significant volatility or volume.
we do not represent that the Coinbase Site or other Coinbase Services will be available without interruption and we do not guarantee that any order will be executed, accepted, recorded, or remain open.
Coinbase shall not be liable for any losses resulting from or arising out of delays in processing transactions, inability to execute transactions, or lack of timely response from Coinbase customer support.
if you are locked out of your Coinbase Account, it is possible that the value or price of the Digital Assets in your account might go down before your access is restored. Coinbase shall not be liable for any alleged losses that you suffer from a drop in Digital Asset values or prices.
Legal Rights & Agreement Rules · Restriction or exception
Coinbase does not control underlying protocols; forks and upgrades are at your risk and Coinbase decides its response
Coinbase does not own or control the software protocols behind Digital Assets and assumes no responsibility for their operation, functionality or security. Protocols can change operating rules suddenly, including forks, or perform an Asset Transformation at their discretion, which may materially affect availability, value, functionality or name. You are responsible for staying aware of upcoming changes. Coinbase may temporarily suspend operations for affected assets to protect security, will endeavor to give notice of its response to a material change, and has sole discretion over its response, including declining to support a new asset, fork or transformation. It is not liable for loss of value or for inability to transfer during a Coinbase Supported Migration or an Asset Transformation.
Supporting quotations
Coinbase does not own or control the underlying software protocols which govern the operation of Digital Assets. Generally, the underlying protocols are open source, and anyone can use, copy, modify, and distribute them. We assume no responsibility for the operation of the underlying protocols and do not guarantee the functionality or security of network operations.
the underlying protocols may be subject to sudden changes in operating rules (including “forks”) or may choose to conduct an Asset Transformation at their discretion. Any such operating changes may materially affect the availability, value, functionality, and/or the name of the Digital Assets in your Digital Asset Wallet or other wallet.
It is your responsibility to make yourself aware of upcoming operating changes
Coinbase reserves the right to take such steps as may be necessary to protect the security and safety of assets held on the Coinbase Site, including without limitation, temporarily suspending operations for the involved Digital Asset(s); Coinbase will endeavor to provide you notice of its response to any material operating change;
Coinbase’s response to any operating change is subject to its sole discretion
Coinbase shall not be liable or responsible to you for any loss resulting from any inability to transfer your Digital Assets during a Coinbase Supported Migration or otherwise resulting from an Asset Transformation.
Qualifications & exceptions
Coinbase says it will 'endeavor' to give notice of its response, not that it must; changes may occur without notice to Coinbase.
Legal Rights & Agreement Rules · Context
Assets are treated as financial assets under California UCC Division 8, with Coinbase as securities intermediary
All Supported Digital Assets credited to your wallet are treated as financial assets under Division 8 of the California Uniform Commercial Code. Coinbase is a securities intermediary for them and your wallet is a securities account for Division 8 purposes. The clause quotes Division 8 for the point that this characterization does not decide how a person, business or transaction is characterized under any other law, including the Commodity Exchange Act or any securities law. Coinbase will follow your instructions on the assets, subject to the Agreement, including the Coinbase One Card section of Appendix 4.
Supporting quotations
All Supported Digital Assets credited to the Digital Asset Wallet will be treated as “financial assets” under Division 8 of the California Uniform Commercial Code
Coinbase is a “securities intermediary” as used in Division 8 with respect to Supported Digital Assets, and your Digital Asset Wallet is a “securities account” as used in Division 8.
“the characterization of a person, business, or transaction for purposes of this division does not determine the characterization of the person, business, or transaction for purposes of any other law, regulation, or rule,” including the United States Commodity Exchange Act and any federal, state, or foreign securities law or regulation.
Coinbase will comply with your instructions with respect to your Supported Digital Assets, subject to the terms of this User Agreement
Qualifications & exceptions
The treatment applies for Division 8; Coinbase and the clause say it does not decide characterization under other laws such as securities or commodities laws.
Legal Rights & Agreement Rules · Restriction or exception
Site information may be inaccurate or change without notice; decisions based on it are your responsibility
Coinbase intends to give accurate, timely information, but the site and Content may be inaccurate, incomplete or out of date and may have technical or typographical errors. Information, including about policies, products and services, may change without notice. You should verify information before relying on it, all decisions based on site information are your sole responsibility, and Coinbase has no liability for them. Third-party information, including historical price and supply data, is informational only and Coinbase makes no representation or warranty about its accuracy.
Supporting quotations
the Coinbase Site (including, without limitation, the Content) may not always be entirely accurate, complete or current
information may be changed or updated from time to time without notice
you should verify all information before relying on it, and all decisions based on information contained on the Coinbase Site are your sole responsibility and we shall have no liability for such decisions.
Information provided by third parties, including historical price and supply data for Digital Assets, is for informational purposes only and Coinbase makes no representations or warranties to its accuracy.
Legal Rights & Agreement Rules · Restriction or exception
You are responsible for your taxes; Coinbase reports to authorities and withholds where law requires
The tax treatment of Digital Asset transactions is uncertain, and you are solely responsible for working out, reporting and paying any taxes. Coinbase gives no investment, legal or tax advice. Coinbase will report information about your transactions, payments, transfers or distributions to a tax or governmental authority where applicable law requires, and will withhold taxes where required. It will periodically ask for tax documentation or taxpayer-status certification, and failing to comply in the time given may result in withholding or remission of taxes to a tax authority as required by law.
Supporting quotations
it is your responsibility to determine what taxes, if any, arise from transactions using Coinbase Services under this Agreement.
You understand that Coinbase shall report information with respect to your transactions, payments, transfers, or distributions made by or to you with respect to your activities using Coinbase Services to a tax or governmental authority to the extent such reporting is required by applicable law.
Coinbase also shall withhold taxes applicable to your transactions or to payments or distributions made or deemed made to you to the extent such withholding is required by applicable law.
From time to time, Coinbase shall ask you for tax documentation or certification of your taxpayer status as required by applicable law, and any failure by you to comply with this request in the time frame identified may result in withholding and/or remission of taxes to a tax authority as required by applicable law.
Qualifications & exceptions
Reporting and withholding occur to the extent required by applicable law.
Legal Rights & Agreement Rules · Restriction or exception
Use of the Services must comply with export controls, antiterrorism laws and sanctions, including OFAC lists
Your use of the Services is subject to applicable law, including export restrictions, end-user restrictions, antiterrorism laws and economic sanctions. By sending, receiving, buying, selling, trading or storing Digital Assets through the Services you agree to comply with all applicable laws. You may not acquire Digital Assets or use the Services if that would violate applicable laws, including UN Security Council, U.S. (including OFAC SDN and other restricted party lists and comprehensively sanctioned jurisdictions) and any other federal, state, municipal or local laws.
Supporting quotations
Your use of the Coinbase Services and the Site is subject to applicable law including but not limited to export restrictions, end-user restrictions, antiterrorism laws, and economic sanctions.
you agree that you will comply with all applicable laws
You are not permitted to acquire Digital Assets or use any of the Coinbase Services through the Site if doing so would violate applicable laws and regulations, including but not limited to those of the United Nations Security Council, the United States (including prohibiting dealings with sanctioned persons identified by the U.S. Department of the Treasury’s Office of Foreign Assets Control Specially Designated Nationals and Blocked Persons (“SDN”), or other U.S. non-SDN restricted or prohibited parties lists, and those prohibiting dealings with persons organized, resident, or located in comprehensively sanctioned jurisdictions), and/or any other applicable federal, state, municipal or local laws and regulations (each as amended from time to time).
Legal Rights & Agreement Rules · Restriction or exception
You indemnify Coinbase for claims, including under the TCPA, arising from a phone number you provide that is not yours
You agree to indemnify, defend and hold Coinbase harmless from claims, losses, liability, costs and expenses, including reasonable attorneys' fees, arising from privacy, tort or other claims, including under the Telephone Consumer Protection Act or state equivalents, including claims relating to your voluntary provision of a telephone number that is not owned by you.
Supporting quotations
You agree to indemnify, defend, and hold harmless Coinbase for any claims, losses, liability, costs and expenses (including reasonable attorneys’ fees) arising from any privacy, tort or other claims, including claims under the Federal Telephone Consumer Protection Act or any state law equivalents, including claims relating to your voluntary provision of a telephone number that is not owned by you.
Legal Rights & Agreement Rules · Procedure
Legal documents must be served on Coinbase's registered agent, and only if addressed exactly to Coinbase, Inc.
Feedback and general questions go through the Customer Support webpage. Coinbase requires all legal documents, including civil subpoenas, complaints and small claims, to be served on its registered agent for service of process. The agent accepts service only if the named recipient exactly matches the entity registered with the Secretary of State, Coinbase, Inc. Accepting service does not waive any objections Coinbase may raise.
Supporting quotations
If you have feedback, or general questions, contact us via our Customer Support webpage
Coinbase requires that all legal documents (including civil subpoenas, complaints, and small claims) be served on our registered agent for service of process.
our registered agent will accept service only if the entity identified as the recipient of the document identically matches the name of the entity registered with the Secretary of State and for which our registered agent is authorized to accept service (Coinbase, Inc.).
By accepting service of a legal document, Coinbase does not waive any objections
Legal Rights & Agreement Rules · Restriction or exception
Try Support, then the Formal Complaint Process, before arbitration or small claims, or the claim is dismissed
If you have a complaint, you agree to contact Coinbase's support team first to try to resolve it. If that fails, you agree to complete the Formal Complaint Process before filing any arbitration claim or small claims action described in Appendix 5. If you do not complete it, you agree your claim or action must be dismissed from arbitration or small claims court. Appendix 5 separately provides how small claims and arbitration work.
Supporting quotations
you agree to first contact Coinbase through our support team to attempt to resolve any such dispute amicably.
you agree to use the Formal Complaint Process set forth below before filing any arbitration claim or small claims action as described further in Appendix 5 below.
You must complete the Formal Complaint Process before filing any arbitration or small claims action. If you do not complete it, then you agree that your claim or action must be dismissed from arbitration or small claims court.
Qualifications & exceptions
Applies to both arbitration claims and small claims actions.
Legal Rights & Agreement Rules · Procedure
Formal complaint: use the complaint form or mail; process ends on Coinbase's response or 45 business days
If Support does not resolve the dispute, you describe it on Coinbase's complaint form, including how you want it resolved, or send a written complaint by mail to Coinbase, Inc. at the New York address, including your support case number. Coinbase acknowledges receipt, and a customer relations agent reviews it based on your information and what Coinbase holds. The process is complete when Coinbase responds or forty-five business days after it receives the complaint, whichever happens first.
Supporting quotations
you agree to use our complaint form to describe your dispute, how you would like us to resolve the complaint, and any other relevant information.
If you prefer to send a written complaint via mail, please include as much information as possible in describing your complaint and how you would like us to resolve the complaint, including your support case number and any other relevant information to Coinbase, Inc., 228 Park Ave S #23008, New York, NY, 10003.
We will acknowledge receipt of your complaint form after you submit it.
The Formal Complaint Process is completed when Coinbase responds to your complaint or forty-five (45) business days after the date we receive your complaint, whichever occurs first.
Legal Rights & Agreement Rules · Restriction or exception
You agree to be bound by the Arbitration Agreement in Appendix 5
Section 7.3 states you agree to be bound by the Arbitration Agreement in Appendix 5. The operative arbitration terms, exceptions and procedures are in Appendix 5 and its own cards.
Supporting quotations
You agree to be bound by the Arbitration Agreement in Appendix 5 to this Agreement.
Legal Rights & Agreement Rules · Restriction or exception
You release Coinbase from claims over disputes with other users and indemnify it for your breaches or violations
If you have a dispute with one or more other users of the Services, you release Coinbase, its affiliates, service providers and their officers, directors, agents, joint venturers, employees and representatives from all claims, demands and damages of every kind connected with such disputes. You also agree to indemnify and hold them harmless from any claim or demand, including attorneys' fees and fines, fees or penalties imposed by regulators, arising from your breach of the Agreement or your violation of any law, rule, regulation or third-party rights.
Supporting quotations
If you have a dispute with one or more users of the Coinbase Services, you release Coinbase, its affiliates and service providers, and each of their respective officers, directors, agents, joint venturers, employees and representatives from any and all claims, demands and damages (actual and consequential) of every kind and nature arising out of or in any way connected with such disputes.
You agree to indemnify and hold Coinbase, its affiliates and service providers, and each of its or their respective officers, directors, agents, joint venturers, employees and representatives, harmless from any claim or demand (including attorneys' fees and any fines, fees or penalties imposed by any regulatory authority) arising out of or related to your breach of this Agreement or your violation of any law, rule or regulation, or the rights of any third party.
Legal Rights & Agreement Rules · Restriction or exception
Liability is capped at your wallet value and excludes indirect losses, except gross negligence or fraud
Coinbase, its affiliates, service providers and their personnel are not liable for more than the value of the Supported Digital Assets in your Digital Asset Wallet at the time of the event giving rise to your claim, or for lost profits, goodwill, data, business opportunity or special, incidental, indirect, intangible or consequential damages, whether in contract, tort, negligence or otherwise, even if warned of the possibility. The exception is where a final judicial determination finds the damages resulted from Coinbase's gross negligence, fraud, willful misconduct or intentional violation of law. For example, if Coinbase failed to process a buy or sell properly, damages are limited to the lesser of the transaction's asset value or your wallet total, and you cannot recover damages relating to assets that are not Supported Digital Assets. Some jurisdictions do not allow these exclusions, so the limit may not apply to you.
Supporting quotations
IN NO EVENT SHALL COINBASE, ITS AFFILIATES AND SERVICE PROVIDERS, OR ANY OF THEIR RESPECTIVE OFFICERS, DIRECTORS, AGENTS, JOINT VENTURERS, EMPLOYEES OR REPRESENTATIVES, BE LIABLE (I) FOR ANY AMOUNT GREATER THAN THE VALUE OF THE SUPPORTED DIGITAL ASSETS ASSOCIATED WITH YOUR DIGITAL ASSET WALLET AT THE TIME OF THE EVENT OR CIRCUMSTANCE GIVING RISE TO YOUR CLAIM
OR (II) FOR ANY LOST PROFITS, LOSS OF GOODWILL OR REPUTATION, LOSS OF DATA, DIMINUTION IN VALUE OR BUSINESS OPPORTUNITY, ANY LOSS, DAMAGE, CORRUPTION OR BREACH OF DATA OR ANY OTHER INTANGIBLE PROPERTY OR ANY SPECIAL, INCIDENTAL, INDIRECT, INTANGIBLE, OR CONSEQUENTIAL DAMAGES, WHETHER BASED IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE
EXCEPT TO THE EXTENT OF A FINAL JUDICIAL DETERMINATION THAT SUCH DAMAGES WERE A RESULT OF COINBASE’S GROSS NEGLIGENCE, FRAUD, WILLFUL MISCONDUCT OR INTENTIONAL VIOLATION OF LAW.
IF YOU CLAIM THAT COINBASE FAILED TO PROCESS A BUY OR SELL TRANSACTION PROPERLY, YOUR DAMAGES ARE LIMITED TO NO MORE THAN THE LESSER OF THE VALUE OF THE SUPPORTED DIGITAL ASSETS AT ISSUE IN THE TRANSACTION OR THE TOTAL VALUE OF THE SUPPORTED DIGITAL ASSETS ASSOCIATED WITH YOUR DIGITAL ASSET WALLET, AND THAT YOU MAY NOT RECOVER FOR LOST PROFITS, LOST BUSINESS OPPORTUNITIES, DIMINUTION IN VALUE OR OTHER TYPES OF SPECIAL, INCIDENTAL, INDIRECT, INTANGIBLE, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES ARISING OUT OF OR RELATING TO DIGITAL ASSETS THAT ARE NOT SUPPORTED DIGITAL ASSETS.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
Qualifications & exceptions
The cap is tied to the value of Supported Digital Assets in your wallet at the time of the event.
The gross negligence, fraud, willful misconduct and intentional violation of law exception requires a final judicial determination.
Local law may override: some jurisdictions do not allow these limits (see also the New Jersey clause).
Legal Rights & Agreement Rules · Restriction or exception
Services are provided as is and as available with no warranties, including no guarantee of uptime or order execution
The Services are provided "as is" and "as available" without express, implied or statutory warranty. To the maximum extent permitted by law, Coinbase disclaims implied warranties of title, merchantability, fitness for a particular purpose and non-infringement. It does not warrant that access will be continuous, uninterrupted, timely or error-free, or guarantee that any order will be executed, accepted, recorded or remain open. You acknowledge you did not rely on any statement other than the express statements in the Agreement.
Supporting quotations
THE COINBASE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY REPRESENTATION OR WARRANTY, WHETHER EXPRESS, IMPLIED OR STATUTORY.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, COINBASE SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND/OR NON-INFRINGEMENT.
COINBASE DOES NOT MAKE ANY REPRESENTATIONS OR WARRANTIES THAT ACCESS TO THE COINBASE SITE, ANY PART OF THE COINBASE SERVICES, OR ANY OF THE MATERIALS CONTAINED THEREIN, WILL BE CONTINUOUS, UNINTERRUPTED, TIMELY, OR ERROR-FREE.
COINBASE DOES NOT GUARANTEE THAT ANY ORDER WILL BE EXECUTED, ACCEPTED, RECORDED OR REMAIN OPEN.
EXCEPT FOR THE EXPRESS STATEMENTS SET FORTH IN THIS AGREEMENT, YOU HEREBY ACKNOWLEDGE AND AGREE THAT YOU HAVE NOT RELIED UPON ANY OTHER STATEMENT OR UNDERSTANDING, WHETHER WRITTEN OR ORAL, WITH RESPECT TO YOUR USE AND ACCESS OF THE COINBASE SERVICES AND COINBASE SITE.
Qualifications & exceptions
Implied-warranty disclaimer applies to the maximum extent permitted by applicable law.
Legal Rights & Agreement Rules · Restriction or exception
Coinbase is not liable for losses from price data errors, viruses, glitches, or actions taken on your account
Without limiting the disclaimers, Coinbase says it will not be liable for losses or damages arising from: inaccurate, defective or missing digital asset price data or errors, delays or interruptions in transmitting it; viruses or malicious software obtained by accessing its sites, systems or services or any linked site; glitches, bugs, errors or inaccuracies in its sites, software, systems or services; or a suspension or other action taken on your account.
Supporting quotations
WITHOUT LIMITING THE FOREGOING, YOU HEREBY UNDERSTAND AND AGREE THAT COINBASE WILL NOT BE LIABLE FOR ANY LOSSES OR DAMAGES ARISING OUT OF OR RELATING TO: (I) ANY INACCURACY, DEFECT OR OMISSION OF DIGITAL ASSET PRICE DATA, OR ANY ERROR, DELAY OR INTERRUPTION IN THE TRANSMISSION OF SUCH DATA; (II) VIRUSES OR OTHER MALICIOUS SOFTWARE OBTAINED BY ACCESSING OUR WEBSITES, SOFTWARE, SYSTEMS OPERATED BY US OR ON OUR BEHALF OR ANY OF THE COINBASE SERVICES OR ANY WEBSITE OR SERVICE LINKED TO OUR WEBSITE; (III) GLITCHES, BUGS, ERRORS, OR INACCURACIES OF ANY KIND IN OUR WEBSITES, SOFTWARE, SYSTEMS OPERATED BY US OR ON OUR BEHALF OR ANY OF THE COINBASE SERVICES; OR (IV) A SUSPENSION OR OTHER ACTION TAKEN WITH RESPECT TO YOUR COINBASE ACCOUNT.
Legal Rights & Agreement Rules · Restriction or exception
For New Jersey residents, the Section 8.2 limits apply only to the extent New Jersey law permits
If you are a New Jersey resident, the provisions of Section 8.2 (limitation of liability and no warranty) apply only to the extent permitted under New Jersey law.
Supporting quotations
IF YOU ARE A NEW JERSEY RESIDENT, the provisions of this Section 8.2 are intended to apply only to the extent permitted under New Jersey law.
Qualifications & exceptions
Applies only to New Jersey residents.
Legal Rights & Agreement Rules · Context
Coinbase says the damages, liability and no-warranty limits are fundamental to the bargain
The Agreement states that the limitations of damages, liability and no-warranty provisions in Section 8.2 are fundamental elements of the basis of the bargain between you and Coinbase.
Supporting quotations
The foregoing limitations of damages, liability and no warranty provisions set forth above in this Section 8.2 are fundamental elements of the basis of the bargain between Coinbase and you.
Legal Rights & Agreement Rules · Restriction or exception
The Agreement, named policies and appendices are the entire agreement and replace prior versions
This Agreement, the Privacy Policy, E-Sign Disclosure and Consent Policy, Prohibited Use Policy and appendices incorporated by reference are the entire agreement between you and Coinbase on the subject and supersede all earlier discussions, agreements and understandings, including prior versions. Section headings are for convenience and do not govern interpretation. Note that this list does not name the Cookie Policy, which the opening acceptance clause names among the terms you accept.
Supporting quotations
This Agreement, the Privacy Policy, E-Sign Disclosure and Consent Policy, Prohibited Use Policy, and Appendices incorporated by reference herein comprise the entire understanding and agreement between you and Coinbase as to the subject matter hereof, and supersedes any and all prior discussions, agreements and understandings of any kind (including without limitation any prior versions of this Agreement),
Section headings in this Agreement are for convenience only and shall not govern the meaning or interpretation of any provision of this Agreement.
including our [Privacy Policy](https://www.coinbase.com/legal/privacy), [Cookie Policy](https://www.coinbase.com/legal/cookie), [Prohibited Use Policy](https://www.coinbase.com/legal/prohibited_use) and E-Sign Disclosure and Consent Policy in Appendix 2
Qualifications & exceptions
The preamble lists the Cookie Policy among terms you accept; Section 9.1 omits it from the entire-agreement list.
Not stated here
Whether the Cookie Policy is part of the entire agreement is not stated.
Legal Rights & Agreement Rules · Permission or license
Coinbase may assign its rights, and transfer collected information on a merger; you cannot assign yours
Coinbase reserves the right to assign its rights without restriction, including to affiliates, subsidiaries or any successor to a business tied to the Services. If Coinbase is acquired by or merged with another entity, it reserves the right to transfer or assign the information it has collected from you as part of the merger, acquisition, sale or change of control. You may not assign any rights or licenses under the Agreement, and any attempt is void. The Agreement binds the parties' successors and permitted assigns.
Supporting quotations
We reserve the right to assign our rights without restriction, including without limitation to any Coinbase affiliates or subsidiaries, or to any successor in interest of any business associated with the Coinbase Services.
In the event that Coinbase is acquired by or merged with a third party entity, we reserve the right, in any of these circumstances, to transfer or assign the information we have collected from you as part of such merger, acquisition, sale, or other change of control.
You may not assign any rights and/or licenses granted under this Agreement. Any attempted transfer or assignment by you in violation hereof shall be null and void.
Qualifications & exceptions
Applies in a merger, acquisition, sale or other change of control.
Legal Rights & Agreement Rules · Context
Invalid provisions are reinterpreted to achieve their aim; terms that naturally extend beyond termination survive
If a provision is found invalid or unenforceable, it will be changed and interpreted to accomplish its objectives to the greatest extent possible under applicable law without affecting other provisions. Provisions that by their nature extend beyond expiration or termination survive, including suspension or termination, account cancellation, debts owed to Coinbase, general use of the site, disputes with Coinbase and general provisions.
Supporting quotations
such provision will be changed and interpreted to accomplish the objectives of the provision to the greatest extent possible under any applicable law and the validity or enforceability of any other provision of this Agreement shall not be affected.
All provisions of this Agreement which by their nature extend beyond the expiration or termination of this Agreement, including, without limitation, sections pertaining to suspension or termination, Coinbase Account cancellation, debts owed to Coinbase, general use of the Coinbase Site, disputes with Coinbase, and general provisions, shall survive the termination or expiration of this Agreement.
Legal Rights & Agreement Rules · Restriction or exception
Coinbase is not liable for delays or failures caused by events beyond its reasonable control
Coinbase is not liable for delays, failure in performance or service interruption caused directly or indirectly by any cause beyond its reasonable control, including significant market volatility, acts of God, authorities, terrorists, civil disturbance, war, strikes, fire, telecommunications or Internet interruption, equipment or software failure, pandemic or other catastrophe. This does not affect the validity of remaining provisions.
Supporting quotations
We shall not be liable for delays, failure in performance or interruption of service which result directly or indirectly from any cause or condition beyond our reasonable control, including but not limited to, significant market volatility, act of God, act of civil or military authorities, act of terrorists, civil disturbance, war, strike or other labor dispute, fire, interruption in telecommunications or Internet services or network provider services, failure of equipment and/or software, pandemic, other catastrophe or any other occurrence which is beyond our reasonable control
shall not affect the validity and enforceability of any remaining provisions
Qualifications & exceptions
The list of events is non-exhaustive and includes significant market volatility and failure of equipment or software.
Legal Rights & Agreement Rules · Restriction or exception
Non-waivable rights stay in force, and Coinbase's failure to enforce a term is not a waiver
The Agreement does not waive rights that cannot be waived under applicable law, including state money transmission laws in the state where you are located. Coinbase's failure to insist on strict performance or to exercise a right is not a waiver of its right to rely on that provision or right in that or any other instance.
Supporting quotations
This Agreement shall not be construed to waive rights that cannot be waived under applicable laws, including applicable state money transmission laws in the state where you are located.
our failure to insist upon or enforce strict performance by you of any provision of this Agreement or to exercise any right under this Agreement will not be construed as a waiver or relinquishment to any extent of our right to assert or rely upon any such provision or right in that or any other instance.
Legal Rights & Agreement Rules · Context
Coinbase is an independent contractor; no partnership, joint venture or agency with you
Coinbase is an independent contractor for all purposes. The Agreement creates no partnership or joint venture between you and Coinbase and does not authorize you to act as Coinbase's agent. This sits beside Section 3.2, where Coinbase acts as your agent in facilitating trades.
Supporting quotations
9.7. Relationship of the Parties. Coinbase is an independent contractor for all purposes. Nothing in this Agreement is intended to or shall operate to create a partnership or joint venture between you and Coinbase, or authorize you to act as agent of Coinbase.
Legal Rights & Agreement Rules · Restriction or exception
California law governs the Agreement and any Dispute, subject to the Federal Arbitration Act and federal law
You and Coinbase agree California law, without regard to conflict-of-laws principles, governs the Agreement and any Dispute, except to the extent governed by the Federal Arbitration Act or other applicable federal law.
Supporting quotations
9.8. Governing Law. You and we agree that the laws of the State of California, without regard to principles of conflict of laws, will govern the Agreement and any Dispute, except to the extent governed by the Federal Arbitration Act or other applicable federal law.
Qualifications & exceptions
Federal Arbitration Act or other applicable federal law governs to its extent.
Legal Rights & Agreement Rules · Restriction or exception
Class, representative and mass actions and jury trials are waived, subject to the Batch Arbitration Provision
Except as specified in the Batch Arbitration Provision, each side may bring claims only individually, not as a class, representative, collective or mass action such as a mass arbitration, and waives rights to bring or join those actions in arbitration or court to the maximum extent permitted by law. This does not prevent either side from participating in a class-wide settlement. You and Coinbase also waive any right to a jury trial, and to the extent a dispute is in court it is resolved by a judge in a bench trial. The text refers to the Batch Arbitration Provision as set forth 'above'; the arbitration terms appear in Appendix 5.
Supporting quotations
except as specified in the Batch Arbitration Provision set forth above, each of us may bring claims against the other only on an individual basis and not on a class, representative, or collective basis or as part of a mass action (such as a mass arbitration), and the parties hereby waive all rights to bring or to participate in such actions in arbitration or in court to the maximum extent permitted by applicable law.
This provision does not prevent you or Coinbase from participating in a class-wide settlement of claims.
YOU AND WE AGREE TO WAIVE OUR RIGHTS TO A JURY TRIAL.
To the extent that any Dispute proceeds in court, and to the maximum extent permitted by applicable law, you and we agree to waive any right to a jury trial and have such matter resolved by a judge (also known as a bench trial).
Qualifications & exceptions
Waiver applies to the maximum extent permitted by applicable law, and the Batch Arbitration Provision is an exception.
Not stated here
The 'Batch Arbitration Provision set forth above' is not located above this clause in the source order; it is addressed in Appendix 5.
Legal Rights & Agreement Rules · Restriction or exception
Non-arbitrable disputes and challenges to the arbitration terms go to New York courts; small claims excepted
Unless you and Coinbase agree otherwise, and to the maximum extent permitted by law, the state and federal courts in New York, New York have exclusive jurisdiction over any Dispute that is not subject to arbitration and over any action about the applicability or enforceability of the Dispute Resolution section 7 or any part of it, including the Arbitration Agreement in Appendix 5. Small claims are the exception: the parties agree to resolve Disputes in a small claims court of competent jurisdiction. Both sides consent to those courts and waive objections based on personal jurisdiction, inconvenient forum, venue or any right to transfer. Section 9.8 separately selects California law.
Supporting quotations
Unless you and Coinbase agree otherwise, to the maximum extent permitted by applicable law, the state and federal courts in New York, New York (except for small claims courts, in which case you and we agree to resolve our Disputes in a small claims court of competent jurisdiction) will have exclusive jurisdiction over any Dispute that is not subject to arbitration
or over any action involving the applicability or enforceability of the Dispute Resolution section 7 or any portion of the Dispute Resolution section (including the Arbitration Agreement, Appendix 5).
(except for small claims courts, in which case you and we agree to resolve our Disputes in a small claims court of competent jurisdiction)
You and Coinbase consent to the exclusive jurisdiction of these courts and waive any objections as to: (1) personal jurisdiction or (2) the laying of venue in such courts because of inconvenient forum or any other basis or right to seek to transfer or change venue of any such action to another court.
Qualifications & exceptions
Applies unless the parties agree otherwise and to the maximum extent permitted by applicable law.
Small claims courts of competent jurisdiction are an exception to the New York courts.
Legal Rights & Agreement Rules · Permission or license
Coinbase may amend the E-Sign policy at any time, effective on posting, with prior notice of material changes
This E-Sign policy describes how Coinbase delivers communications to you electronically. Coinbase may amend it at any time by posting a revised version on its website, effective when posted, and will give prior notice of any material changes via its website.
Supporting quotations
This policy describes how Coinbase delivers communications to you electronically. We may amend this policy at any time by providing a revised version on our website. The revised version will be effective at the time we post it. We will provide you with prior notice of any material changes via our website.
Legal Rights & Agreement Rules · Permission or license
You consent to receive all communications electronically and to use electronic signatures
You agree to receive electronically all communications, agreements, documents, notices and disclosures Coinbase provides in connection with your accounts and use of the Services. These include the terms and policies you agree to and their updates, account details, history, receipts and confirmations, legal, regulatory and tax disclosures, and responses to claims or support inquiries. You consent to electronic signatures and specifically opt in to the Paperless Delivery of Tax Forms Agreement, which you can opt out of at any time via the same settings link.
Supporting quotations
You agree and consent to receive electronically all communications, agreements, documents, notices and disclosures (collectively, "Communications") that we provide in connection with your Coinbase Account(s) and your use of Coinbase Services. Communications include:
Terms of use and policies you agree to (e.g., the Coinbase User Agreement and Privacy Policy), including updates to these agreements or policies;
Account details, history, transaction receipts, confirmations, and any other Account or transaction information;
Legal, regulatory, and tax disclosures or statements we may be required to make available to you; and
Responses to claims or customer support inquiries filed in connection with your Account.
You consent to the use of electronic signatures in connection with your use of the Services.
You specifically agree, opt in and consent to Paperless Delivery of Tax Forms Agreement available at [https://accounts.coinbase.com/taxes/settings](https://accounts.coinbase.com/taxes/settings). You may opt out at any time via the same link.
Qualifications & exceptions
Paperless tax form delivery can be opted out of at any time through the settings link.
Not stated here
The Paperless Delivery of Tax Forms Agreement was not supplied.
Legal Rights & Agreement Rules · User right or choice
You can withdraw e-consent, but Coinbase may then close your account or charge paper fees
You may withdraw your consent to receive communications electronically by contacting Coinbase. If you do not provide or if you withdraw consent, Coinbase reserves the right to immediately close your account or charge you additional fees for paper copies.
Supporting quotations
You may withdraw your consent to receive Communications electronically by contacting us
If you fail to provide or if you withdraw your consent to receive Communications electronically, Coinbase reserves the right to immediately close your Coinbase Account or charge you additional fees for paper copies.
Qualifications & exceptions
Consequences are at Coinbase's election: immediate account closure or additional fees for paper copies.
Legal Rights & Agreement Rules · Restriction or exception
You must keep contact details current; communications are deemed delivered even if you do not receive them
You are responsible for giving Coinbase a true, accurate, complete email address and contact information and keeping them current. If Coinbase sends an electronic communication you do not receive because your primary email is incorrect, out of date, blocked by your provider or you are otherwise unable to receive it, Coinbase is deemed to have provided it. You can update your information in account settings or by contacting support.
Supporting quotations
It is your responsibility to provide us with a true, accurate and complete e-mail address and your contact information, and to keep such information up to date.
if Coinbase sends you an electronic Communication but you do not receive it because your primary email address on file is incorrect, out of date, blocked by your service provider, or you are otherwise unable to receive electronic Communications, Coinbase will be deemed to have provided the Communication to you.
You may update your information by logging into your account and visiting settings or by contacting our support team
Legal Rights & Agreement Rules · Context
Coinbase holds money transmission licenses in many states, which can affect your Services; state notices follow
Coinbase says it holds licenses to engage in money transmission in many states and that those licenses may affect its provision and your use of certain Services depending on where you live. Its licenses and required disclosures are on the Coinbase Licenses page, which the Agreement incorporates by reference. The state-by-state information that follows applies if you live in the listed jurisdictions.
Supporting quotations
Coinbase maintains licenses to engage in money transmission activities in many states, and these licenses may impact our provision and your use of certain Coinbase Services depending on where you live. Coinbase's licenses and corresponding required disclosures can be found on the [Coinbase Licenses](https://coinbase.com/legal/licenses) page, which is incorporated by reference.
If you live in the following jurisdictions, we are required to provide you with the following information:
Qualifications & exceptions
State-specific information applies to residents of the listed jurisdictions.
Not stated here
The Coinbase Licenses page is incorporated by reference but its text was not supplied.
Legal Rights & Agreement Rules · Procedure
Alaska: unresolved issues go to the State of Alaska Division of Banking & Securities
For Alaska residents, if Coinbase has not resolved an issue, formal complaints go to the State of Alaska, Division of Banking & Securities. The appendix points to a downloadable complaint form and a Juneau mailing address, and gives a regulator email and phone number (the phone number is written out in words in the source).
Supporting quotations
Alaska If your issue is unresolved by Coinbase, Inc., 1-888-908-7930, please submit formal complaints with the State of Alaska, Division of Banking & Securities.
Please download the form here: [https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf](https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf)
Submit formal complaint form with supporting documents: Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807
If you are an Alaska resident with questions regarding formal complaints, please email us at dbs.licensing@alaska.gov or call Nine Zero Seven Four Six Five Two Five Two One
Legal Rights & Agreement Rules · Procedure
Arizona: contact Coinbase first, then the state complaint form, e-licensing portal or Financial Institutions Division
For Arizona, complain to Coinbase first. If a complaint about its money transmission activity stays unresolved, you may use the state's Online Complaint Form, the AZ e-Licensing Portal, or call the AZ Financial Institutions Division.
Supporting quotations
Arizona If you have a complaint, please contact Coinbase, Inc. at 1-888-908-7930 or [https://help.coinbase.com/en/contact-us](https://help.coinbase.com/en/contact-us). If you still have an unresolved complaint regarding Coinbase, lnc.'s money transmission activity, you may complete an Online Complaint Form as stated on the File a Complaint against a Financial Institution or Enterprise page: [https://difi.az.gov/complaint](https://difi.az.gov/complaint)
Or the AZ e-Licensing Portal for filing a complaint: [https://elicense.az.gov/ARDC_FileComplaint](https://elicense.az.gov/ARDC_FileComplaint)
Or you may call the AZ Financial Institutions Division: (602) 771-2800 | Toll-free: (800) 544-0708
Legal Rights & Agreement Rules · Procedure
Arkansas: contact Coinbase first, then file a complaint form with the state securities department
For Arkansas, complain to Coinbase first. If a complaint about its money transmission activity remains unresolved, you may file the completed complaint form by email or mail with the Arkansas regulator at the listed Little Rock address.
Supporting quotations
Arkansas If you have a complaint, please contact Coinbase, Inc. at 1-888-908-7930 or [https://help.coinbase.com/en/contact-us](https://help.coinbase.com/en/contact-us).
If you still have an unresolved complaint regarding Coinbase, Inc.'s money transmission activity, you may file the completed complaint form by e-mailing to ASDInfo@securities.arkansas.gov or by mailing at:
1 COMMERCE WAY, SUITE 402 LITTLE ROCK, ARKANSAS 72202 TELEPHONE: (501) 324-9260 FACSIMILE: (501) 324-9268
California residents are given links for information on insurance available to Coinbase for certain assets, how to report unauthorized, mistaken or accidental transactions, general complaint and error resolution procedures, updating contact information, cancelling or suspending recurring or preauthorized purchases including stop-payment orders, and pending transactions. After each transaction Coinbase provides a receipt, trade ticket or other evidence, available in your account.
Supporting quotations
Please [see here](https://www.coinbase.com/legal/insurance) information regarding insurance available to Coinbase for certain assets on the Coinbase platform.
Please [see here](https://help.coinbase.com/en/coinbase/privacy-and-security/account-compromised/how-do-i-report-an-unauthorized-transaction) for information on how to submit a report regarding unauthorized, mistaken, or accidental transactions. Please [see here](https://help.coinbase.com/en/submit-a-complaint) for information concerning general complaint and error resolution procedures. Please [see here](https://help.coinbase.com/en/coinbase/managing-my-account) for information on how to update your contact information with Coinbase.
Please [see here](https://help.coinbase.com/en-gb/coinbase/trading-and-funding/buying-selling-or-converting-crypto/how-can-i-create-or-cancel-a-recurring-transaction) for information regarding cancelling or suspending recurring or preauthorized purchases on the Coinbase platform, including procedures to initiate a stop-payment order.
Please [see here](https://help.coinbase.com/en/coinbase/trading-and-funding/sending-or-receiving-cryptocurrency/why-is-my-transaction-pending) for information regarding pending transactions.
Following each transaction, Coinbase will provide you with a receipt, trade ticket, or other evidence of the transaction. You can access these records in your account.
Not stated here
All linked pages are unsupplied; their content is not reflected here.
Legal Rights & Agreement Rules · Company commitment
California: at least 14 days' notice of fee changes, materially impactful terms and account policies
Coinbase will give California residents at least 14 days' prior notice of changes to the fee information above, to Coinbase terms and conditions that materially affect California residents' digital financial asset business activity, and to the policies applicable to their accounts. The general amendment clause is effective on posting, and Section 3.3 mentions at least 30 days' notice of certain changes in some states.
Supporting quotations
Coinbase will provide California residents at least 14 days’ prior notice of changes to the fee information referenced above, Coinbase terms and conditions that have a material impact on California residents’ digital financial asset business activity, and the policies applicable to the California residents’ accounts.
Qualifications & exceptions
Applies to California residents; the general clause on amendments does not state a notice period.
Cross-references
qualifies (model-proposed): Coinbase may amend the agreement at any time; continued use is acceptance — qualifies: The general amendment clause makes a revised agreement effective when posted, while the California disclosure promises California residents at least 14 days' prior notice of changes to fees, materially impactful terms and account policies.
Legal Rights & Agreement Rules · Context
California: a status page shows current and historical availability and outages
California residents are pointed to Coinbase's status page for current and historical availability and outages of platform products and services.
Supporting quotations
Please [see here](https://status.coinbase.com/) for information regarding current and historical availability/outages of Coinbase platform products and services.
Not stated here
The status page was not supplied.
Legal Rights & Agreement Rules · Procedure
California: complain to Coinbase first, then to the Department of Financial Protection and Innovation
For California, contact Coinbase about a complaint. If it is unresolved, you can complain to the California Department of Financial Protection and Innovation online, by email or toll-free phone, or mail a paper complaint form to its Sacramento Consumer Services address.
Supporting quotations
If you have a complaint, please contact Coinbase, Inc. at 1-888-908-7930 or visit [https://help.coinbase.com/en/contact-us](https://help.coinbase.com/en/contact-us). If you have an unresolved complaint regarding Coinbase, Inc., you can direct your complaint to the California Department of Financial Protection and Innovation: Online: [https://dfpi.ca.gov/submit-a-complaint/](https://dfpi.ca.gov/submit-a-complaint/) DFPI consumer complaints email: Ask.DFPI@dfpi.ca.gov Toll Free: (866) 275-2677
Paper complaint forms can be mailed to the Department of Financial Protection and Innovation:
Attn: Consumer Services
651 Bannon Street, Suite 300
Sacramento, CA 95811
Legal Rights & Agreement Rules · Procedure
California Prime customers: Prime terms may differ; complaints go to Coinbase, then the DFPI
For California residents who are Prime customers of Coinbase, Inc. and Coinbase Custody Trust Company, LLC, a Prime help page has more disclosures and Prime terms may differ from the general terms; you are told to see your Prime Agreement. Complaints go to Coinbase first, and unresolved ones to the California DFPI online, by email, phone or mailed paper form.
Supporting quotations
Please note the following disclosures for California resident Prime customers of Coinbase, Inc. and Coinbase Custody Trust Company, LLC:
Coinbase Prime customers can also visit [https://help.coinbase.com/en/prime](https://help.coinbase.com/en/prime) for more information and relevant disclosures specific to your Coinbase Prime account. Coinbase Prime terms and conditions may differ from the general terms outlined above – please refer to your specific Prime Agreement for details. For complaints regarding Coinbase, Inc. or Coinbase Custody Trust Company, LLC, please contact us at 1-888-908-7930 or [https://help.coinbase.com/en/contact-us](https://help.coinbase.com/en/contact-us).
Unresolved complaints regarding either of these entities can likewise be directed to to the California Department of Financial Protection and Innovation:
And, similarly, paper complaint forms can be mailed to the Department of Financial Protection and Innovation:
Attn: Consumer Services
Legal Rights & Agreement Rules · Procedure
Colorado: complain to Coinbase, then in writing to the Colorado Division of Banking with its form
For Colorado, there is a state customer notice link. Complaints go to Coinbase first; unresolved ones about money transmission activity may be filed with the Colorado Division of Banking. Complaints must be in writing: download and edit the complaint form on your own device (not online), then send it with supporting documents by mail, fax or email to the listed Denver address.
If you have a complaint, please contact Coinbase, Inc. at 1-888-908-7930 o[r](https://help.coinbase.com/en/contact-us.) [https://help.coinbase.com/en/contact-us](https://help.coinbase.com/en/contact-us). If you still have an unresolved complaint regarding Coinbase, Inc.'s money transmission activity, you may file it by contacting the Colorado Division of Banking.
The Complaint Process
All consumer complaints filed with the Colorado Division of Banking must be submitted in writing. All consumer complaints filed with the Division must be submitted in writing. You will not fill out the form online. Instead, you must download the file to your own device and edit that version. When completing the form, please provide detailed information and fill it out completely.
[Complaint Form (PDF)](https://drive.google.com/file/d/0BzYdkXo6Bxz2RXlzZmVCR3VNM2M/view)
Send the complaint and supporting documentation by regular mail, facsimile, or electronic mail (e-mail) to the Colorado Division of Banking. NOTE: If filing electronically, scan and/or save the completed complaint form with related attachments to a PDF file, a Word doc, or Zip file, and attach to your E-mail.
Colorado Division of Banking 1560 Broadway, Suite 975, Denver, CO 80202 Phone: 303-894-7575 Fax: 303-894-7570 E-mail: DORA_BankingWebsite@state.co.us
Legal Rights & Agreement Rules · Procedure
Connecticut: contact Support, then a formal complaint, or the Connecticut Department of Banking
For Connecticut, contact Coinbase support first. If a complaint about money transmission activity stays unresolved you may submit a formal complaint to Coinbase through its complaint page, and you may also contact the Connecticut Department of Banking.
Supporting quotations
If you have a complaint or questions, please contact Coinbase, Inc. Support at 1-888-908-7930 or [https://help.coinbase.com/en/contact-us](https://help.coinbase.com/en/contact-us). If you still have an unresolved complaint regarding Coinbase, Inc. money transmission activity, you may submit a formal complaint via https://help.coinbase.com/en/contact-us/submit-a-complaint. You may also contact the Connecticut Department of Banking at [https://portal.ct.gov/dob/consumer/consumer-complaints/money-transmitter](https://portal.ct.gov/dob/consumer/consumer-complaints/money-transmitter) with any complaints.
Legal Rights & Agreement Rules · Procedure
District of Columbia: contact Coinbase, then the DC Department of Insurance, Securities and Banking
For the District of Columbia, complain to Coinbase first. An unresolved complaint about money transmission activity may be filed with the DC Department of Insurance, Securities and Banking, which has a mail-in form and contact details.
Supporting quotations
District of Columbia If you have a complaint, please contact Coinbase, Inc. at 1-888-908-7930 or [https://help.coinbase.com/en/contact-us](https://help.coinbase.com/en/contact-us). If you still have an unresolved complaint regarding Coinbase, Inc.'s money transmission activity, you may file it by contacting the Department at:
District of Columbia Department of Insurance, Securities and Banking 1050 First St., NE, Suite 801 Washington, DC 20002 Phone: (202) 727-8000 Fax: (202) 354-1085 E-mail: disbcomplaints@dc.gov
[Consumer Complaint Form Mail-in Version](https://disb.dc.gov/sites/default/files/dc/sites/disb/publication/attachments/DISB%20Consumer%20Complaints_final%20fillable.pdf)
Legal Rights & Agreement Rules · Procedure
Florida: contact Coinbase, then the Florida Office of Financial Regulation, which requires online registration
For Florida, complain to Coinbase first. An unresolved complaint about money transmission activity may be filed with the Florida Office of Financial Regulation online, which requires registering for Online Services with a valid email address, or by its listed contact details.
Supporting quotations
Florida If you have a complaint, please contact Coinbase, Inc. at 1-888-908-7930 or [https://help.coinbase.com/en/contact-us.](https://help.coinbase.com/en/contact-us.) If you still have an unresolved complaint regarding Coinbase, Inc.'s money transmission activity, you may file it by contacting the Florida Office of Financial Regulation at: Online: [https://flofr.gov/sitePages/FileAComplaint.htm](https://flofr.gov/sitePages/FileAComplaint.htm). To file your complaint, you will need to register electronically through Online Services. A valid email address is required.
Florida Office of Financial Regulation - Consumer Finance 200 E. Gaines Street, Tallahassee, FL 32399-0376 850-487-9687
FL Office of Financial Regulation Complaint Portal: [https://flofr.gov/sitePages/FileAComplaint.htm](https://flofr.gov/sitePages/FileAComplaint.htm)
Legal Rights & Agreement Rules · Procedure
Georgia: licensed by the Georgia Department of Banking and Finance; complaints go to Coinbase, then the state
For Georgia, Coinbase states it is licensed by the Georgia Department of Banking and Finance, with a license and NMLS number given. Complain to Coinbase first; an unresolved complaint about money transmission activity may be filed with the department's Consumer Resources.
Supporting quotations
Georgia Licensed by The Georgia Department of Banking and Finance. (Lic. # 42796/ NMLS# 1163082).
If you have a complaint, please contact Coinbase, Inc. at 1-888-908-7930 or [https://help.coinbase.com/en/contact-us.](https://help.coinbase.com/en/contact-us) If you still have an unresolved complaint regarding Coinbase, Inc.'s money transmission activity, you may file it by contacting the Georgia Department of Banking and Finance - Consumer Resources: [https://consumer.georgia.gov/resolve-your-dispute/how-do-i-file-complaint](https://consumer.georgia.gov/resolve-your-dispute/how-do-i-file-complaint)
Legal Rights & Agreement Rules · Procedure
Illinois: contact Coinbase, then the Illinois Division of Banking or its currency exchange complaint form
For Illinois, complain to Coinbase first. An unresolved complaint about money transmission activity may be filed with the Illinois Division of Banking, through the department's online form or a printable currency exchange and title insurance complaint form.
Supporting quotations
Illinois If you have a complaint, please contact Coinbase, Inc. at 1-888-908-7930 or [https://help.coinbase.com/en/contact-us](https://help.coinbase.com/en/contact-us). If you still have an unresolved complaint regarding Coinbase, Inc.'s money transmission activity, you may file it by contacting the Illinois Division of Banking at:
Illinois Department of Financial and Professional Regulation Online: [https://www.idfpr.com/DFI/DFIComplaintForm.asp](https://www.idfpr.com/DFI/DFIComplaintForm.asp)
Division of Financial Institutions: Fill In and Print Complaint Form for Currency Exchange and Title Insurance [https://www.idfpr.com/admin/DFI/F1717DFICHI.pdf](https://www.idfpr.com/admin/DFI/F1717DFICHI.pdf)
Legal Rights & Agreement Rules · Procedure
Kansas: contact Coinbase, then the Office of the State Bank Commissioner online, by mail or by fax
For Kansas, complain to Coinbase first. An unresolved complaint about money transmission activity may be filed with the Office of the State Bank Commissioner electronically, or by mailing or faxing the completed consumer assistance form with attachments to its Topeka office.
Supporting quotations
Kansas If you have a complaint, please contact Coinbase, Inc. at 1-888-908-7930 or [https://help.coinbase.com/en/contact-us](https://help.coinbase.com/en/contact-us). If you still have an unresolved complaint regarding Coinbase, Inc.'s money transmission activity, you may file it by contacting the Office of the State Bank Commissioner.
If submitting electronically, submit your complaint here: [https://www.osbckansas.org/consumers/file-a-complaint/](https://www.osbckansas.org/consumers/file-a-complaint/)
Mail or fax the completed consumer assistance form and attachments to:
Kansas Office of the State Bank Commissioner: Attn: Consumer Affairs 700 SW Jackson St, Suite 300 Topeka, KS 66603 Fax: (785) 371-1229 Email: complaints@osbckansas.org
Legal Rights & Agreement Rules · Restriction or exception
Louisiana: the state money transmission license does not cover exchange or transmission of virtual currency
Louisiana residents are told the money transmission license issued to Coinbase, Inc. by the Louisiana Office of Financial Institutions does not cover the exchange or transmission of virtual currency.
Supporting quotations
Louisiana Please note the money transmission license issued to Coinbase, Inc. by the Louisiana Office of Financial Institutions does not cover the exchange or transmission of virtual currency.
Qualifications & exceptions
The notice is about the scope of the Louisiana license, not about whether Coinbase offers the service.
Legal Rights & Agreement Rules · Procedure
Louisiana: complaints go to Coinbase, then in writing to the Office of Financial Institutions
For Louisiana, contact Coinbase first. An unresolved complaint about money transmission activity may go to the Office of Financial Institutions, and all complaints must be in writing: complete the complaint form and send it by mail, email or fax.
Supporting quotations
If you have a complaint, please contact Coinbase, Inc. at 1-888-908-7930 or [https://help.coinbase.com/en/contact-us](https://help.coinbase.com/en/contact-us). If you still have an unresolved complaint regarding Coinbase, Inc.'s money transmission activity, you may file it by contacting the Office of Financial Institutions.
All complaints must be submitted in writing. To file a complaint, please complete the complaint form and send to [OFI](http://www.ofi.state.la.us/) by mail, email, or fax.
Legal Rights & Agreement Rules · Procedure
Maryland: contact Coinbase, then the Maryland Department of Labor; the Commissioner takes license questions
For Maryland, complain to Coinbase first. An unresolved complaint about money transmission activity may go to the Maryland Department of Labor. The Commissioner of Financial Regulation accepts questions or complaints about the stated license from Maryland residents at its Baltimore address and phone, and more information is available through NMLS Consumer Access.
Supporting quotations
Maryland If you have a complaint, please contact Coinbase, Inc. at 1-888-908-7930 or [https://help.coinbase.com/en/contact-us](https://help.coinbase.com/en/contact-us). If you still have an unresolved complaint regarding Coinbase, Inc.'s money transmission activity, you may file it by contacting the Maryland Department of Labor.
The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding [License No. 12-1163082 and NMLS ID: 1163082] by contacting the Commissioner's office at: 500 North Calvert Street, Suite 402, Baltimore, Maryland 21202, or (888) 784-0136. Additional information about Coinbase, Inc. may be obtained at [www.nmlsconsumeraccess.org](http://www.nmlsconsumeraccess.org/)
Legal Rights & Agreement Rules · Procedure
Minnesota: contact Coinbase, then complain by phone to the Minnesota Department of Commerce
For Minnesota, complain to Coinbase first. An unresolved complaint about money transmission activity may go to the Minnesota Department of Commerce, which asks that complaints be made by calling the listed numbers.
Supporting quotations
Minnesota If you have a complaint, please contact Coinbase, Inc. at 1-888-908-7930 or [https://help.coinbase.com/en/contact-us](https://help.coinbase.com/en/contact-us). If you still have an unresolved complaint regarding Coinbase, Inc.'s money transmission activity, you may file it by contacting the Minnesota Department of Commerce.
To make a complaint, please make a call contacting the following:
Minnesota Department of Commerce 85 8th Place East, Suite 208 Saint Paul, MN 55101 (Local) 651-539-1500 (Complaints) 651-539-1600
Legal Rights & Agreement Rules · Procedure
Mississippi: try to resolve with Coinbase first, then file online with the state Department of Banking
The Mississippi Department of Banking & Consumer Finance recommends contacting Coinbase first to give it a chance to resolve a complaint. If a complaint about money transmission activity stays unresolved, you may file it online with the department.
Supporting quotations
Mississippi The Mississippi Department of Banking & Consumer Finance recommends that you attempt to resolve your complaint with the financial institution first by contacting Coinbase, Inc. at 1-888-908-7930 or [https://help.coinbase.com/en/contact-us](https://help.coinbase.com/en/contact-us) to allow the opportunity to resolve the issue(s). If you still have an unresolved complaint regarding Coinbase, Inc.'s money transmission activity, you may file you complain online at [https://dbcf.ms.gov/complaint-form/](https://dbcf.ms.gov/complaint-form/)
Legal Rights & Agreement Rules · Restriction or exception
Nevada: Coinbase is licensed as a money transmitter but the state does not license virtual currency services
Nevada residents are told Coinbase, Inc. is licensed by the Nevada Department of Business and Industry as a money transmitter, but the department does not currently license or regulate virtual currency services, including transmission or exchange, that Coinbase may conduct. Contact Coinbase's consumer assistance division first; an unresolved question or complaint about money transmission services may go to the Nevada department by phone.
Supporting quotations
Nevada Coinbase, Inc. is licensed by the Nevada Department of Business and Industry as a money transmitter. At this time, the Nevada Department of Business and Industry does not license or regulate services related to virtual currency, including but not limited to virtual currency transmission or exchange which may be conducted by Coinbase.
If you have a question or complaint, please first contact the consumer assistance division of Coinbase at [https://help.coinbase.com](https://help.coinbase.com/) or (888) 908-7930, or at its mailing address: 228 Park Ave S #23008, New York, NY, 10003. If you have an unresolved question or complaint regarding the money transmission services provided by Coinbase, you may contact the Nevada Department of Business and Industry at (702) 486-4120.
Qualifications & exceptions
The Nevada department 'at this time' does not license or regulate virtual currency services.
Legal Rights & Agreement Rules · Procedure
New York: Coinbase is licensed by NYDFS; complaints go to Coinbase consumer assistance, then NYDFS
Coinbase, Inc. states it is regulated and licensed as a money transmitter by the New York State Department of Financial Services. For a question or complaint, contact Coinbase's consumer assistance division first; unresolved or written complaints may be mailed to the NYDFS Consumer Services Division, which also lists phone, email and website.
Supporting quotations
Coinbase, Inc. is regulated and licensed as a money transmitter by the New York State Department of Financial Services. If you have a question or complaint, please first contact the consumer assistance division of Coinbase at [https://help.coinbase.com](https://help.coinbase.com/) or (888) 908-7930, or at its mailing address: 228 Park Ave S #23008, New York, NY, 10003.
For unresolved/written complaints, you may mail a complaint to New York State Department of Financial Services, Consumer Services Division, One State Street, New York, NY 10004-1417, (800) 342-3736, email: consumers@dfs.ny.gov, website: [www.dfs.ny.gov/complaint](https://www.dfs.ny.gov/complaint).
Legal Rights & Agreement Rules · Company commitment
North Dakota: state-licensed; contact Coinbase first; not legal tender or insured; Coinbase Fee capped
North Dakota residents are told Coinbase, Inc. is licensed by the North Dakota Department of Financial Institutions as a money transmitter. Contact Coinbase's consumer assistance first; an unresolved question or complaint about money transmission services may go to the department by phone. Virtual currency is not legal tender or backed by the U.S. government and balances lack FDIC or SIPC protection. The Coinbase Fee will not exceed $10 under $200 or 6% of USD value otherwise, with the actual fee shown at order time.
Supporting quotations
North Dakota Coinbase, Inc. is licensed by the North Dakota Department of Financial Institutions as a money transmitter. If you have a question or complaint, please first contact the consumer assistance division of Coinbase at [https://help.coinbase.com](https://help.coinbase.com/) or (888) 908-7930, or at its mailing address: 228 Park Ave S #23008, New York, NY, 10003. If you have an unresolved question or complaint regarding the money transmission services provided by Coinbase, you may contact the North Dakota Department of Financial Institutions at (701) 328-9933.
Please note the following disclosures associated with virtual currency:
Virtual currency is not legal tender in the United States, is not backed by the United States government, and accounts and value balances are not subject to Federal Deposit Insurance Corporation or Securities Investor Protection Corporation protections.
Coinbase charges a Coinbase Fee when you buy, sell, or convert cryptocurrencies. The Coinbase Fee may be discounted based on the payment method you select. For transactions involving cryptocurrency valued under $200, the Coinbase Fee will not exceed $10. For all other transactions, the Coinbase Fee will not exceed 6% of the USD value of the cryptocurrency. Despite these maximums, the Coinbase Fee you will actually pay (which will not exceed the maximum) is calculated and displayed to you at the time you place your order and may be determined by a combination of factors, like your selected payment method, the size of the order, market conditions, and/or jurisdictional location.
Qualifications & exceptions
Fee maximums apply to the Coinbase Fee only.
Legal Rights & Agreement Rules · Restriction or exception
Tennessee: the money transmitter license and bond do not cover virtual currency transmission
Tennessee residents are told Coinbase, Inc. is licensed by the Tennessee Department of Financial Institutions as a money transmitter, but the department does not regulate virtual currency and neither the license nor the required surety bond covers the transmission of virtual currency. The notice adds that companies exchanging, administering or maintaining virtual currencies for sovereign currency may be subject to state or federal regulation and licensing, and links to verify licensed Tennessee money transmitters.
Supporting quotations
Tennessee Coinbase, Inc. is licensed by the Tennessee Department of Financial Institutions as a money transmitter.
The Tennessee Department of Financial Institutions does not regulate virtual currency. Please note that this license and the required surety bond do not cover the transmission of virtual currency. The Tennessee Department of Financial Institutions does not regulate virtual currency. Tennessee’s Money Transmitter License and the required surety bond do not cover the transmission of virtual currency. However, any company that offers to exchange, administer, or maintain virtual currencies for sovereign currency may be subject to state regulation and licensing as well as federal regulation. To verify a licensed Tennessee Money Transmitter, please click [HERE](https://www.tn.gov/content/tn/tdfi/mortgage-consumer-lending/money-transmitter/mt-listing.html) or visit the NMLS Consumer Access website [HERE](https://www.nmlsconsumeraccess.org/Home.aspx/MainSearch).
Qualifications & exceptions
The notice is about the scope of the Tennessee license and bond, not a statement that Coinbase does not offer the service.
Legal Rights & Agreement Rules · Procedure
Tennessee: contact Coinbase, then the Tennessee Department of Financial Institutions
For Tennessee, contact Coinbase first. An unresolved complaint about money transmission activity may go to the Tennessee Department of Financial Institutions through its complaint page or phone line.
Supporting quotations
If you have a complaint, please contact Coinbase, Inc. at 1-888-908-7930 or [https://help.coinbase.com/en/contact-us](https://help.coinbase.com/en/contact-us). If you still have an unresolved complaint regarding Coinbase, Inc. money transmission activity, please direct your complaint to: [https://www.tn.gov/tdfi/tdfi-how-do-i/file-a-complaint.html](https://www.tn.gov/tdfi/tdfi-how-do-i/file-a-complaint.html) or call the Tennessee Department of Financial Institutions at 1-800-778-4215
Legal Rights & Agreement Rules · Procedure
Texas: contact Coinbase first, then the Texas Department of Banking complaint page
For Texas, contact Coinbase first. An unresolved complaint about money transmission activity may be directed to the Texas Department of Banking through its money services businesses complaint page.
Supporting quotations
Texas If you have a complaint, please contact Coinbase, Inc. at 1-888-908-7930 or [https://help.coinbase.com/en/contact-us](https://help.coinbase.com/en/contact-us). If you still have an unresolved complaint regarding Coinbase, Inc. money transmission activity, please direct your complaint to: [https://www.dob.texas.gov/money-services-businesses/how-file-complaint](https://www.dob.texas.gov/money-services-businesses/how-file-complaint)
Legal Rights & Agreement Rules · Restriction or exception
Virginia: the state money transmitter license does not cover transmission of virtual currency (Bitcoin)
Virginia residents are told Coinbase, Inc. is licensed by the Virginia State Corporation Commission as a money transmitter, but that license does not cover the transmission of virtual currency (Bitcoin).
Supporting quotations
Virginia Coinbase, Inc. is licensed by the Virginia State Corporation Commission as a money transmitter, but such license does not cover the transmission of virtual currency (Bitcoin).
Qualifications & exceptions
The notice names Bitcoin as the example in parentheses.
Legal Rights & Agreement Rules · Procedure
Washington: contact Coinbase first, then the Washington Department of Financial Institutions
For Washington, contact Coinbase first. An unresolved complaint about money transmission activity may be filed with the Washington Department of Financial Institutions through its money services complaint page.
Supporting quotations
If you have a complaint, please contact Coinbase, Inc. at 1-888-908-7930 or [https://help.coinbase.com/en/contact-us](https://help.coinbase.com/en/contact-us). If you still have an unresolved complaint regarding Coinbase, Inc. money transmission activity, you may file it by contacting the Washington Department of Financial Institutions at [https://dfi.wa.gov/consumers/money-services-complaint](https://dfi.wa.gov/consumers/money-services-complaint)
Legal Rights & Agreement Rules · Restriction or exception
No Coinbase warranty or liability for linked third-party services, in addition to other limits
Coinbase makes no warranties or representations, express or implied, about linked third-party services, their owners, information, assets available through them, or the suitability, privacy or security of their products or services. You acknowledge sole responsibility for and assume all risk of using them, including loss of assets traded through them. Coinbase is not liable for any damages arising out of or relating to Third Party Services, and this operates in addition to other limits in the User Agreement.
Supporting quotations
WE MAKE NO WARRANTIES OR REPRESENTATIONS, EXPRESS OR IMPLIED, ABOUT LINKED THIRD PARTY SERVICES, THE THIRD PARTIES THEY ARE OWNED AND OPERATED BY, THE INFORMATION CONTAINED ON THEM, ASSETS AVAILABLE THROUGH THEM, OR THE SUITABILITY, PRIVACY, OR SECURITY OF THEIR PRODUCTS OR SERVICES.
YOU ACKNOWLEDGE SOLE RESPONSIBILITY FOR AND ASSUME ALL RISK ARISING FROM YOUR USE OF THIRD-PARTY SERVICES, THIRD-PARTY WEBSITES, APPLICATIONS, OR RESOURCES, INCLUDING RISK OF LOSS FOR ASSETS TRADED THROUGH SUCH THIRD-PARTY SERVICES.
IN NO EVENT WILL COINBASE BE LIABLE FOR ANY DAMAGES ARISING OUT OF OR RELATING TO THIRD PARTY SERVICES.
THIS SECTION OPERATES IN ADDITION TO ANY LIMITATION OF LIABILITY EXPRESSED ELSEWHERE IN THIS USER AGREEMENT.
Legal Rights & Agreement Rules · Restriction or exception
You vouch for the information, Coinbase assumes you control the wallet keys, and you cannot transfer the attestation
You agree the information you provide for an attestation is complete, accurate and correct and that you are ultimately responsible for it. An attestation is a snapshot of information about you or your account at a point in time and may not reflect later changes. Coinbase will assume you own and control the private keys of the self-hosted wallet you specify, including for tax reporting that Coinbase may owe on rewards or other value sent to that wallet. You agree not to transfer the attestation to any third party.
Supporting quotations
You agree that all the information you provide Coinbase in order to have a Coinbase Attestation issued on your behalf is complete, accurate and correct. A Coinbase Attestation relies on the completeness, accuracy and correctness of information provided by you, which you are ultimately responsible for.
A Coinbase Attestation is a representation of the underlying information about you and/or your Coinbase account as of a specific point of time, and does not necessarily reflect any subsequent changes to such information.
Coinbase will assume for all intents and purposes that you own and control the private keys associated with the self-hosted wallet that you specify for receipt of any Coinbase Attestation that we issue to you, including for purposes of any tax reporting obligations that Coinbase may become subject to as a result of any reward or other value that is distributed to such self-hosted wallet in connection with such Coinbase Attestation.
you further agree that you will not transfer the Coinbase Attestation to any third party
Legal Rights & Agreement Rules · Restriction or exception
Attestations are informational only, may be out of date, and Coinbase does not guarantee their accuracy
An attestation is for information only and, unless Coinbase expressly says otherwise, is not meant to be relied on for any legal, compliance or contractual purpose; reliance is at your own risk and Coinbase disclaims liability to you or others. It reflects your account's status when issued, and later changes may not be reflected immediately in the Ethereum Attestation Service, so Coinbase does not represent or guarantee the information is complete, accurate or correct. Coinbase's identity verification processes may differ by jurisdiction.
Supporting quotations
Any Coinbase Attestation that is issued to you is provided for informational purposes only and unless otherwise expressly specified by Coinbase, is not intended to be relied upon for any legal, compliance or contractual purpose. You acknowledge and agree that any such reliance by you will be at your own risk
Coinbase disclaims any and all liability to you or any other third party that may result from such reliance.
subsequent changes to the status of your Coinbase account that result in such attestation no longer being true may not be reflected immediately
Coinbase does not represent, warrant or guarantee that the information contained in any attestation or represented thereby is complete, accurate, or correct.
the specific processes that Coinbase uses to verify the identities of its customers may differ by jurisdiction
Qualifications & exceptions
The informational-only statement applies 'unless otherwise expressly specified by Coinbase'.
Legal Rights & Agreement Rules · Context
The Coinbase verifications liability limits operate in addition to other limits in the agreement
The Limitation of Liability for Coinbase verifications operates in addition to any limitation of liability or warranty terms elsewhere in the User Agreement. Its specific limits follow in the next section.
Supporting quotations
Limitation of Liability. This section operates in addition to any limitation of liability or warranties expressed elsewhere in this User Agreement.
Legal Rights & Agreement Rules · Restriction or exception
No liability for losses from relying on attestations; New Jersey residents covered only as New Jersey law allows
Coinbase is not liable for any loss, including loss of property, profits, revenues, business opportunities, goodwill or anticipated savings, made in reliance on the verifications service or any attestation, nor for indirect or consequential losses or punitive damages. This extends to its officers, directors, agents, joint venturers, employees and representatives. For New Jersey residents the limit applies only to the extent New Jersey law permits.
Supporting quotations
Coinbase is not liable for any loss, including, for example, a loss of property, profits, revenues, business opportunities, goodwill, or anticipated savings made in reliance on the Coinbase verifications service or any Coinbase Attestation issued thereunder. We are also not liable for indirect or consequential losses, nor are we liable for punitive damages. This limitation of liability extends to our officers, directors, agents, joint venturers, employees, and representatives.
If you are a resident of New Jersey, this limitation of liability is intended to apply only to the extent permitted by New Jersey law.
Qualifications & exceptions
New Jersey residents: applies only to the extent permitted by New Jersey law.
Legal Rights & Agreement Rules · Restriction or exception
Verifications and attestations are provided as is, with no accuracy or fitness promises, as far as the law allows
To the extent allowed by law, the verifications service and any attestation are provided "as is" with no implied promises, including merchantability, fitness for a particular purpose and non-infringement. Coinbase makes no warranty about the content or features of an attestation, including accuracy, reliability, availability or ability to meet your needs, and does not represent or guarantee that the information used to issue one is complete, accurate or correct.
Supporting quotations
To the extent allowed by law, the Coinbase verifications service and any Coinbase Attestation issued thereunder are provided “as is.” No promises should be implied (including the implied warranties of merchantability, fitness for a particular purpose, and non-infringement). For example, we don’t make any warranties about the content or features of a Coinbase Attestation, including its accuracy, reliability, availability, or ability to meet your needs. Coinbase does not represent, warrant or guarantee that the information used to issue a Coinbase Attestation is complete, accurate or correct and, accordingly, we do not represent or warrant or guarantee that a Coinbase Attestation is complete, accurate or correct.
Qualifications & exceptions
Applies 'to the extent allowed by law'.
Legal Rights & Agreement Rules · Restriction or exception
No warranties or liability for Sellers, tokens or disclosures, in addition to other limits
Coinbase makes no warranties, express or implied, about Sellers and their associated persons, Sale Tokens, associated protocols, assets available through them, the suitability, privacy or security of their products or services, or information they provide including Sale Disclosures. You acknowledge sole responsibility for and assume all risk of using Third Party Services, including loss of assets used or traded through them. Coinbase is not liable for any damages arising from them, and this operates in addition to other limits in the User Agreement.
Supporting quotations
COINBASE MAKES NO WARRANTIES OR REPRESENTATIONS, EXPRESS OR IMPLIED, ABOUT SELLERS AND THEIR ASSOCIATED PERSONS, SALE TOKENS, THE ASSOCIATED PROTOCOLS, ASSETS AVAILABLE THROUGH THEM, OR THE SUITABILITY, PRIVACY, OR SECURITY OF THEIR PRODUCTS OR SERVICES OR ANY INFORMATION PROVIDED BY ANY OF THEM INCLUDING, BUT NOT LIMITED TO, THE SALE DISCLOSURES (“THIRD PARTY SERVICES”).
YOU ACKNOWLEDGE SOLE RESPONSIBILITY FOR AND ASSUME ALL RISK ARISING FROM YOUR USE OF THIRD-PARTY SERVICES, THIRD-PARTY WEBSITES, APPLICATIONS, OR RESOURCES, INCLUDING RISK OF LOSS FOR ASSETS UTILIZED WITHIN OR TRADED THROUGH SUCH THIRD-PARTY SERVICES.
IN NO EVENT WILL COINBASE BE LIABLE FOR ANY DAMAGES ARISING OUT OF OR RELATING TO THIRD PARTY SERVICES.
THIS SECTION OPERATES IN ADDITION TO ANY LIMITATION OF LIABILITY EXPRESSED ELSEWHERE IN THIS USER AGREEMENT.
Legal Rights & Agreement Rules · Restriction or exception
You warrant disclosure of affiliate or restricted-security status and that you are not OFAC-blocked
You represent and warrant that you will promptly notify CCM if you are or become an officer, director, 10% shareholder, control person or other affiliate of an issuer, or if transactions involve restricted or control securities, and that you will not trade such securities unless you comply with legal requirements and provide requested documentation. Coinbase may refuse or restrict such transactions in its sole discretion until requirements are met. You also represent that you are not, and have not been, an OFAC Specially Designated National or blocked person, have no reason to believe you would be treated as one, and are not acting as an agent of one. Coinbase may restrict your ability to enter orders to comply with regulatory restrictions, trading halts, sanctions and government orders.
Supporting quotations
You represent and warrant that you will promptly notify CCM if you are, or become, an officer, director, 10% shareholder, control person, or otherwise an affiliate of an issuer, or if any transactions involve securities that are restricted or control securities (including pursuant to Rules 144 or Rule 145).
You agree not to effect transactions in restricted or control securities unless you have complied with all legal requirements and provided documentation reasonably requested by Coinbase, CCM, or the carrying broker, including opinions of counsel, legend removal instructions, and seller’s representations. Coinbase, in its sole discretion, may refuse to process, or may place restrictions on, such transactions until requirements are satisfied.
You represent and warrant that you are not, and have not been, designated by the U.S. Department of the Treasury Office of Foreign Assets Control (OFAC) as a “Specially Designated National” or blocked person. You further represent and warrant that you have no reason to believe that you would be considered a blocked person, and that you are not acting as an agent of any such blocked person.
Coinbase may restrict your ability to enter orders or otherwise transact in your account in order to comply with regulatory restrictions, trading halts, government sanctions, and government orders.
Legal Rights & Agreement Rules · Restriction or exception
You must not join IPOs through CCM if you are a FINRA restricted person, and must report eligibility changes
You represent and warrant that you will not take part in an IPO or other new issue through CCM if you, or any account in which you have a beneficial interest, are a restricted person under FINRA Rule 5130, or if participation is otherwise prohibited by FINRA Rule 5131. You agree to promptly tell CCM if your eligibility status changes.
Supporting quotations
You further represent and warrant that you will not participate in any initial public offering (IPO) or other new issue offering through CCM if you (or any account in which you have a beneficial interest) are a 'restricted person' under FINRA Rule 5130, or if such participation is otherwise prohibited under FINRA Rule 5131. You agree to promptly notify CCM if your eligibility status under these rules changes.
Legal Rights & Agreement Rules · Restriction or exception
You agree not to engage in manipulative or deceptive trading practices under the CCM Customer Agreement
You agree not to engage in manipulative or deceptive trading practices as outlined in Section 16.3 of the CCM Customer Agreement, a copy of which is on a linked page.
Supporting quotations
11.7. Prohibited Use. You agree to not to engage in manipulative or deceptive trading practices, as outlined in the CCM Customer Agreement, Section 16.3, a copy of which can be found at [https://coinbase.com/ccm](https://coinbase.com/ccm).
Not stated here
The CCM Customer Agreement and its Section 16.3 were not supplied.
Legal Rights & Agreement Rules · Restriction or exception
Tax refunds and federal payments must match your account name and SSN; first joint filer must be the holder
For tax refunds and other federal payments you represent and warrant that the name and Social Security Number tied to each payment match those tied to your Coinbase Account. For joint tax returns, the first-listed filer must be the Coinbase Account holder.
Supporting quotations
Representations and Warranties. For tax refunds and other federal payments, you represent and warrant that the name and Social Security Number associated with each payment will match the name and Social Security Number associated with your Coinbase Account. For joint tax returns, the first‑listed filer must be the Coinbase Account holder.
Legal Rights & Agreement Rules · Context
"Disputes" is defined broadly to cover anything relating to your relationship with Coinbase
Appendix 5 defines Disputes as any dispute, claim or disagreement arising out of or relating in any way to your relationship with Coinbase, the Services, the site, any communications you receive, any products or services sold through the site, or the User Agreement, and says the term is intended to be read broadly. It then describes which Disputes belong in arbitration, small claims court or a court of general jurisdiction.
Supporting quotations
Disputes Defined. “Disputes” are defined as any dispute, claim, or disagreement arising out of or relating in any way to our relationship with you, the Services, the Coinbase Site, any Communications you receive, any products or services sold or distributed through the Coinbase Site, or the User Agreement. The term “Disputes” is intended to be interpreted broadly. The provisions below describe which Disputes belong in arbitration, small claims court, or a court of general jurisdiction.
Legal Rights & Agreement Rules · Restriction or exception
Exhaust the Formal Complaint Process, cited as Section 7.1, before filing arbitration or small claims
Before an arbitration demand or small claims action is filed, you and Coinbase agree to exhaust the Formal Complaint Process. The Appendix points to Section 7.1, while the Formal Complaint Process itself is set out in Section 7.2 and its subsections.
Supporting quotations
Pre-Filing Formal Complaint Requirement. Before an arbitration demand or small claims action is filed, you and we agree to exhaust the Formal Complaint Process. See Section 7.1, above.
Not stated here
The cross-reference to Section 7.1 names the contact section, while the Formal Complaint Process appears in Section 7.2.
Legal Rights & Agreement Rules · Restriction or exception
You and Coinbase agree to binding arbitration of all Disputes except the listed types
You and Coinbase agree to arbitrate all Disputes in binding arbitration except the types of Disputes listed next: arbitrability disputes, small claims court matters and small claims jurisdiction disagreements, intellectual property disputes, and securities law violation disputes.
Supporting quotations
Arbitration Agreement. You and we agree to arbitrate all Disputes in binding arbitration except for the following types of Disputes:
Qualifications & exceptions
Carve-outs listed in the following blocks: arbitrability, small claims, small claims jurisdiction, IP and securities law Disputes.
Legal Rights & Agreement Rules · Restriction or exception
Disputes about whether a Dispute is arbitrable, or about the arbitration terms' validity, go to court, not arbitration
Disputes arising from the interpretation or application of the Arbitration Agreement, including its enforceability, revocability, scope or validity or that of the Dispute Resolution section, are resolved in a court of competent jurisdiction, not arbitration. This includes disputes about whether the Batch Arbitration provision applies. Section 9.10 separately selects the state and federal courts in New York for such actions.
Supporting quotations
Disputes about whether the Dispute is arbitrable. You and we agree that any Disputes arising out of or related to the interpretation or application of the Arbitration Agreement, including Disputes about the enforceability, revocability, scope, or validity of the Dispute Resolution section or any portion of the Dispute Resolution section (including the Arbitration Agreement) shall be resolved in a court of competent jurisdiction, not arbitration. This includes, but is not limited to, any dispute about whether the Batch Arbitration provision applies to the Dispute.
will have exclusive jurisdiction over any Dispute that is not subject to arbitration or over any action involving the applicability or enforceability of the Dispute Resolution section 7 or any portion of the Dispute Resolution section (including the Arbitration Agreement, Appendix 5).
Unless you and Coinbase agree otherwise, to the maximum extent permitted by applicable law
Qualifications & exceptions
Section 9.10 forum selection (New York courts) applies unless the parties agree otherwise and to the maximum extent permitted by law.
Legal Rights & Agreement Rules · Restriction or exception
Disputes that fit small claims court in your home county must go there; that court decides jurisdiction first
If a Dispute could be brought in a small claims court in the county or parish where you live, it must be brought there, not in arbitration, provided it stays in that court and is not removed or appealed to a court of general jurisdiction. Any disagreement about whether a Dispute falls within small claims jurisdiction is decided by the small claims court first, and may otherwise be resolved in a court of competent jurisdiction only after small claims resolution has been exhausted.
Supporting quotations
Disputes that are within the jurisdiction of a small claims court. You and we agree that if a Dispute could be brought in a small claims court in the county or parish in which you reside, then it must be brought in that small claims court, not arbitration, provided that it remains in that court and is not removed or appealed to a court of general jurisdiction.
Disagreements about whether a Dispute is within the jurisdiction of a small claims court. You and we agree that any disagreement about whether a Dispute is within the jurisdiction of a small claims court will be resolved by the small claims court in the first instance. Disagreements about whether a Dispute is within the jurisdiction of a small claims court may otherwise be resolved in a court of competent jurisdiction, but only after you or we have exhausted resolution from the small claims court.
Qualifications & exceptions
The small claims route holds only while the case stays in that court and is not removed or appealed to a court of general jurisdiction.
Section 9.10 refers to a small claims court of competent jurisdiction without specifying the county or parish of residence.
Legal Rights & Agreement Rules · Restriction or exception
IP disputes go outside arbitration; arbitrable claims in the same case still go to arbitration
Disputes about infringement or misuse of intellectual property rights, such as trademarks, trade dress, domain names, trade secrets, copyrights and patents, must be resolved outside arbitration, for example in a court of competent jurisdiction. If a Dispute mixes an IP cause of action with arbitrable ones, the arbitrable claims go to arbitration and the IP claim proceeds outside it. IP Disputes will not be stayed solely because arbitration of the arbitrable claims is pending. Section 9.10 selects New York courts for Disputes not subject to arbitration.
Supporting quotations
Disputes about or related to infringement or misuse of intellectual property (“IP”) rights (e.g., trademarks, trade dress, domain names, trade secrets, copyrights, and patents).
You and we agree that you or Coinbase must resolve IP Disputes outside of arbitration (e.g., in a court of competent jurisdiction).
if you have a Dispute that contains an IP cause of action, which is not arbitrable under this agreement, and other causes of action that are arbitrable, then the arbitrable causes of action must proceed in arbitration and the IP cause of action must proceed outside of arbitration consistent with the other terms of the User Agreement.
You and we agree that all IP Disputes shall not be stayed solely on the grounds that there exists a pending arbitration of arbitrable causes of action.
will have exclusive jurisdiction over any Dispute that is not subject to arbitration
Qualifications & exceptions
Mixed Disputes are split: arbitrable claims to arbitration, IP claims outside it.
Section 9.10 names New York courts for non-arbitrable Disputes, unless the parties agree otherwise.
Legal Rights & Agreement Rules · Restriction or exception
Securities law violation disputes are resolved in court, while arbitrable claims in the same case go to arbitration
Disputes about whether you or Coinbase violated state or federal securities laws are resolved by a court of competent jurisdiction. If a Dispute mixes securities claims with arbitrable ones, the arbitrable claims proceed in arbitration and the securities claims proceed in court.
Supporting quotations
Disputes about whether you or we have violated state or federal securities laws. In the event that there is a Dispute about whether you or we have violated state or federal securities laws, you and we agree that such Disputes shall be resolved by a court of competent jurisdiction. This means, for example, if you have a Dispute that contains causes of action under the state or federal securities laws and other causes of action that are arbitrable, then the arbitrable causes of action must proceed in arbitration and the state or federal securities laws causes of action must proceed in a court of competent jurisdiction.
Legal Rights & Agreement Rules · Procedure
AAA administers arbitration under consumer rules, JAMS for batches or if AAA cannot; Federal Arbitration Act governs
Arbitration is administered by the American Arbitration Association under its Consumer Arbitration Rules, modified by the Arbitration Agreement. If the AAA is unable or unwilling, or the Dispute is part of a Batch Arbitration, JAMS administers it under its rules including Mass Arbitration Procedures. If neither can, either side may petition a court to appoint an administrator. The Federal Arbitration Act and federal arbitration law, not state arbitration law, govern enforcement because the User Agreement involves interstate commerce. Limitations periods apply as in court, an award has no preclusive effect in other proceedings involving other users, and the parties agree to cooperate for efficiency. The arbitrator may award sanctions consistent with Federal Rule of Civil Procedure 11.
Supporting quotations
You and we agree that arbitration under this Arbitration Agreement will, depending on the circumstance, be administered by the American Arbitration Association (“AAA”) subject to the AAA’s Consumer Arbitration Rules then in effect, except as modified by this Arbitration Agreement.
If the AAA is unable or unwilling to administer the arbitration consistent with the Arbitration Agreement, or if the Dispute is part of a Batch Arbitration, you and we agree that JAMS will administer the arbitration subject to the JAMS Rules and Procedures then in effect, including any Mass Arbitration Procedures and Guidelines applicable to the Dispute, except as modified by this Arbitration Agreement.
then you or we may petition a court of competent jurisdiction to appoint an administrator that will do so.
the Federal Arbitration Act, 9 U.S.C. § 1 et seq. and federal arbitration law (not state arbitration law) will govern any proceedings regarding enforcement of this Arbitration Agreement.
Any applicable limitations periods (including statutes of limitations) shall apply in arbitration like in court.
an arbitral award shall have no preclusive effect in any other proceeding involving other Users
The arbitrator shall have the authority to award sanctions against parties and their counsel consistent with the standard set forth in Federal Rule of Civil Procedure 11.
Legal Rights & Agreement Rules · Restriction or exception
Arbitrable and non-arbitrable disputes are separated; a failed Batch Arbitration clause sends the dispute to court
Arbitrable Disputes are severed from non-arbitrable ones, and if any part of the Arbitration Agreement is unenforceable, that part is severed and the rest continues. If the Batch Arbitration provision would apply but a court finally decides it is unenforceable as to the Dispute or part of it, or JAMS or a JAMS arbitrator refuses to apply it as written, the affected Dispute or portion cannot proceed in arbitration and may go to a court of competent jurisdiction unless the parties agree otherwise in writing.
Supporting quotations
You and we agree to sever arbitrable Disputes (which shall be resolved in arbitration) from Disputes that are not arbitrable (which shall be resolved in court); you and we also agree that if any provision of this Arbitration Agreement is found unenforceable, then that portion of the Arbitration Agreement shall be severed and the remainder of the Arbitration Agreement shall continue to control.
Notwithstanding the foregoing, if the “Batch Arbitration” provision would otherwise apply to the Dispute, but a court of competent jurisdiction determines that the “Batch Arbitration” provision is unenforceable as to the Dispute or a portion of the Dispute (and all appeals have been exhausted or the ruling is otherwise final) or JAMS or a JAMS arbitrator refuses to apply all of the provisions of the Batch Arbitration provision as written, then the affected Dispute or portion of the Dispute cannot proceed in arbitration and may proceed in a court of competent jurisdiction consistent with the other terms of the User Agreement unless the parties agree otherwise in writing.
Qualifications & exceptions
The court-finality requirement applies to the Batch Arbitration unenforceability route (all appeals exhausted or ruling otherwise final).
Legal Rights & Agreement Rules · Restriction or exception
Information exchanged in an arbitration may be used only for that arbitration and must be kept confidential
Information exchanged in an arbitration may be used solely for that arbitration, and neither side may use information from one arbitration in another. Both agree to keep information exchanged in arbitration confidential among themselves, their attorneys and the arbitrator. If other people need access, the parties will negotiate in good faith for a protective order with similar confidentiality obligations.
Supporting quotations
Confidentiality. You and we agree that any information exchanged between us in an arbitration may be used solely for that arbitration. You and we agree that we may not, for example, use information you or we obtained from the other party in one arbitration proceeding in another arbitration proceeding. You and we also agree to keep any information exchanged between us in any arbitration proceeding confidential between us, you, your and our attorneys, and the arbitrator. To the extent additional persons require access to information exchanged for purposes of the arbitration, you and we agree to negotiate in good faith for the entry of a protective order that will impose similar confidentiality obligations.
Legal Rights & Agreement Rules · Company commitment
The parties cooperate in batches; separate awards per user; the clause does not authorize class or mass arbitration
You and Coinbase, with counsel, agree to cooperate in good faith with JAMS to implement the Batch Arbitration process, including paying a single filing and administrative fee for each batch, and to streamline procedures, adjust the number of arbitrations per batch and seek resolution. Batch arbitrations may run concurrently where administratively feasible. Arbitrators issue separate awards for each Coinbase user in a batched proceeding. The provision does not authorize any class, collective or mass arbitration or action, or joint or consolidated claims, except as expressly set out in it.
Supporting quotations
You and Coinbase (and your and our counsel, if represented) agree to cooperate in good faith with JAMS to implement the Batch Arbitration process including the payment of single filing and administrative fees for each Batch, as well as any steps to minimize the burdens and costs of arbitration. You and Coinbase (and your and our counsel, if represented) agree to work together in good faith throughout the Batch Arbitration process to streamline procedures, modify the number of arbitrations to proceed per batch as appropriate, increase efficiencies, and seek to resolve Disputes.
You and we agree that arbitrations administered pursuant to this Batch Arbitration provision may be administered concurrently to the extent administratively feasible.
Arbitrators appointed pursuant to this Batch Arbitration provision shall issue separate awards for each Coinbase User involved in a batched proceeding.
This Batch Arbitration provision shall in no way be interpreted as authorizing a class, collective and/or mass arbitration or action of any kind, or arbitration involving joint or consolidated claims under any circumstances, except as expressly set forth in this provision.
Qualifications & exceptions
Consolidation is allowed only as the Batch Arbitration provision expressly provides.
Legal Rights & Agreement Rules · Procedure
Arbitrators are chosen from the AAA or JAMS roster by a strike and rank process
Any arbitrator is selected by the parties from the AAA or JAMS roster. At JAMS the arbitrator is appointed by the strike and rank process in JAMS Rule 15 of the Comprehensive Arbitration Rules and Procedures, and at AAA by a strike and rank process consistent with that approach.
Supporting quotations
Arbitrator Appointment. Any arbitrator appointed under the Arbitration Agreement will be selected by the parties from the AAA or JAMS’s roster of arbitrators. If the matter is proceeding before JAMS, then you and we agree that the arbitrator shall be appointed in accordance with JAMS’s strike and rank process set forth in Rule 15 of the Comprehensive Arbitration Rules & Procedures. If the matter is proceeding before AAA, you and we agree that the arbitrator will be appointed through a strike and rank process consistent with the approach taken by JAMS in Rule 15 of the Comprehensive Arbitration Rules & Procedures.
Legal Rights & Agreement Rules · Restriction or exception
Each side bears its own arbitration costs unless claims are frivolous; compelling arbitration shifts costs
In arbitration each party bears its own attorneys' fees and costs unless the arbitrator finds the Dispute's substance or the relief sought was frivolous or brought for an improper purpose, measured by Federal Rule of Civil Procedure 11(b). If you or Coinbase need a court to compel arbitration, the party that obtains the order can collect reasonable costs, disbursements and attorneys' fees from the other. The prevailing party in any court action about whether a condition precedent to arbitration, including the Formal Complaint Process, was satisfied can recover reasonable costs, disbursements and fees.
Supporting quotations
The parties shall bear their own attorneys’ fees and costs in arbitration unless the arbitrator finds that either the substance of the Dispute or the relief sought in the Dispute was frivolous or was brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)).
If you or Coinbase need to invoke the authority of a court of competent jurisdiction to compel arbitration, then the party that obtains an order compelling arbitration in such action shall have the right to collect from the other party its reasonable costs, necessary disbursements, and reasonable attorneys' fees incurred in securing an order compelling arbitration.
The prevailing party in any court action relating to whether either party has satisfied any condition precedent to arbitration, including the Formal Complaint Process, is entitled to recover their reasonable costs, necessary disbursements, and reasonable attorneys’ fees and costs.
Qualifications & exceptions
Fee-shifting applies to frivolous or improper claims, to a successful motion to compel arbitration, and to the prevailing party in a condition-precedent dispute.
Legal Rights & Agreement Rules · Restriction or exception
Claims must be individual: no class, representative or mass actions; injunctive relief limited to the claimant
Except as the Batch Arbitration provision allows, each side may bring claims only individually and waives all rights to have any Dispute brought, heard, resolved or arbitrated on a class, collective, representative or mass action basis, such as a mass arbitration. Only individual relief is available and disputes of more than one customer cannot be arbitrated, litigated or consolidated with others'. The arbitrator may award declaratory or injunctive relief only to the individual claimant and only as needed for that claim. If a court finally decides the limits are invalid or unenforceable for a particular claim or request, such as public injunctive relief, only that claim is severed from arbitration and may be litigated in court. This does not prevent participating in a class-wide settlement.
Supporting quotations
YOU AND COINBASE AGREE THAT, EXCEPT AS SPECIFIED IN THE BATCH ARBITRATION PROVISION SET FORTH BELOW, EACH OF US MAY BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS AND NOT ON A CLASS, REPRESENTATIVE, OR COLLECTIVE BASIS, AND THE PARTIES HEREBY WAIVE ALL RIGHTS TO HAVE ANY DISPUTE BE BROUGHT, HEARD, ADMINISTERED, RESOLVED, LITIGATED, OR ARBITRATED ON A CLASS, COLLECTIVE, REPRESENTATIVE, OR MASS ACTION (SUCH AS A MASS ARBITRATION) BASIS. ONLY INDIVIDUAL RELIEF IS AVAILABLE, AND DISPUTES OF MORE THAN ONE CUSTOMER OR USER CANNOT BE ARBITRATED, LITIGATED, OR CONSOLIDATED WITH THOSE OF ANY OTHER CUSTOMER OR USER.
Subject to this Arbitration Agreement, the arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by the party's individual claim.
if a court decides by means of a final decision, not subject to any further appeal or recourse, that the limitations of this provision entitled “Waiver of Class and Other Non-Individualized Relief,” are invalid or unenforceable as to a particular claim or request for relief (such as a request for public injunctive relief), you and Coinbase agree that that particular claim or request for relief (and only that particular claim or request for relief) shall be severed from the arbitration and may be litigated in a court of competent jurisdiction consistent with the other terms of the User Agreement.
This provision does not prevent you or Coinbase from participating in a class-wide settlement of claims.
Qualifications & exceptions
The Batch Arbitration provision is the stated exception.
A particular invalid-as-applied claim (for example, public injunctive relief) is severed to court only after a final decision.
Legal Rights & Agreement Rules · Restriction or exception
Batch Arbitration applies when 25 or more similar demands are filed with the same law firm or organization
The Batch Arbitration provision applies when (a) there are 25 or more individual arbitration demands of substantially similar nature, filed by Coinbase against you and other customers or by you and others against Coinbase, and (b) they are filed with the assistance of the same law firm, group of law firms or organizations. Demands are not substantially similar if they seek relief for alleged losses of assets from different facts and circumstances. Demands that trigger it can be administered only under this provision, subject to the Severability clause.
Supporting quotations
You and we agree to abide by this Batch Arbitration provision in the event that: (a) there are twenty-five (25) or more individual arbitration demands of substantially similar nature filed by us against you and other customers or by you and others against us and (b) such arbitration demands are filed with the assistance of the same law firm, group of law firms, or organizations.
You and we agree that arbitration demands will not be deemed “substantially similar” if they involve claims seeking relief in connection with alleged losses of assets arising from different facts and circumstances.
Arbitration demands that trigger the application of this Batch Arbitration provision can be administered in arbitration only pursuant to the provisions of this Batch Arbitration Provision. See Severability, above.
Qualifications & exceptions
Both conditions must be met: 25 or more similar demands and the same law firm, firms or organizations.
Legal Rights & Agreement Rules · Procedure
When triggered, JAMS runs batches with one arbitrator, one fee set and one hearing each; you must appear personally
If triggered, JAMS administers the demands in batches, appoints a single, different arbitrator for each batch unless the parties agree otherwise, and resolves each batch as one consolidated arbitration with one set of filing and administrative fees per side per batch, one procedural calendar and one in-person or video hearing, if any, in a format the arbitrator decides. If your Dispute is in this process, you will personally appear at any hearing, with counsel if represented. With more than 25 but fewer than 2,000 demands there will be 20 batches; with 2,000 or more, batches of 100. JAMS makes batches as equal as possible in cumulative amount demanded and number of demands.
Supporting quotations
If this Batch Arbitration provision is triggered, then JAMS shall:
a. administer the arbitration demands in batches;
b. appoint a single, different arbitrator for each batch unless the parties agree otherwise; and
c. provide for the resolution of each batch as a single consolidated arbitration with one set of filing and administrative fees due per side per batch, one procedural calendar, one in-person or video hearing (if any) in a format to be determined by the arbitrator that shall be convenient for the parties. You and we agree that if the Dispute is subject to this Batch Arbitration process, you will personally appear at any hearing (with counsel, if you are represented).
The number of batches will depend on the number of arbitration demands that were filed. The batching methodology is set forth below:
a. If there are more than 25 but fewer than 2,000 arbitrations, then there will be 20 batches.
b. If there are 2,000 or more arbitrations, then they will be batched into batches of 100 arbitrations per batch.
c. In deciding which arbitration demands will go in which batch, JAMS shall make the batches as equal as possible in terms of cumulative amount demanded and number of arbitration demands.
Qualifications & exceptions
The batch count depends on the number of demands: 20 batches for more than 25 but fewer than 2,000; batches of 100 for 2,000 or more.
Legal Rights & Agreement Rules · Restriction or exception
If the User Agreement and the Cardholder Agreement conflict, the Cardholder Agreement prevails
If there is a conflict between the User Agreement, including the Coinbase Card Terms, and the Cardholder Agreement, the Cardholder Agreement prevails.
Supporting quotations
1.19. These Coinbase Card Terms and the Cardholder Agreement. In the event of a conflict between this User Agreement, including these Coinbase Card Terms and the Cardholder Agreement, the provisions of the Cardholder Agreement shall prevail.
Not stated here
The Cardholder Agreement was not supplied, so possible conflicts cannot be identified.