Request a return within 30 calendar days of delivery
To start a return, contact support@eightsleep.com within 30 calendar days of delivery and provide your order number and reason. Requests after that window are not accepted. The carrier’s delivery confirmation sets the date, and its official scan controls disputes. Delivery to a freight forwarder or rerouting to an unsupported country voids eligibility. Any applicable statutory rights remain unaffected.
Supporting quotations
Contact our support team at support@eightsleep.com within 30 calendar days of your delivery date.
Provide your order number and reason for return.
Note: The delivery date used to calculate the return window is based on the delivery confirmation provided by the carrier (e.g., FedEx, UPS, DHL). In cases of dispute, the carrier's official delivery scan will be considered the authoritative source.
Returns requested after the 30-day calendar window will not be accepted.
Delivery to a freight forwarder or rerouting to an unsupported country voids the return eligibility.
This return policy does not affect statutory rights that may apply based on your jurisdiction.
Cross-references
contrast (model-proposed): The page advertises a 30-night trial and full refund — contrast: The promotional trial is described as 30 nights, while the operative return deadline is 30 calendar days from carrier-confirmed delivery. The full-refund card preserves the deadline and exclusions rather than treating the promotion as an extended return window.
Charges & Financial Obligations · Company commitment
Support supplies instructions and a prepaid return label
For the return process started by contacting support within 30 calendar days of delivery, Eight Sleep says its team will provide shipping instructions and a prepaid return label. Delivery to a freight forwarder or rerouting to an unsupported country voids eligibility under this policy; applicable statutory rights remain unaffected.
Supporting quotations
Contact our support team at support@eightsleep.com within 30 calendar days of your delivery date.
Our team will provide return shipping instructions and a prepaid return label.
Delivery to a freight forwarder or rerouting to an unsupported country voids the return eligibility.
This return policy does not affect statutory rights that may apply based on your jurisdiction.
Charges & Financial Obligations · Procedure
The carrier’s official delivery scan controls deadline disputes
Eight Sleep calculates the return window from the carrier’s delivery confirmation. If the delivery date is disputed, the carrier’s official delivery scan is treated as authoritative for this policy’s 30-calendar-day window.
Supporting quotations
Note: The delivery date used to calculate the return window is based on the delivery confirmation provided by the carrier (e.g., FedEx, UPS, DHL). In cases of dispute, the carrier's official delivery scan will be considered the authoritative source.
Contact our support team at support@eightsleep.com within 30 calendar days of your delivery date.
Cross-references
qualifies (model-proposed): Request a return within 30 calendar days of delivery — qualifies: The return-request deadline is calculated using the carrier’s delivery confirmation; its official scan controls disputes about that date.
Charges & Financial Obligations · User right or choice
Bundled Pod components may be returned separately
Customers who buy multiple items together, such as a Pod 6 or Pod 6 Solo with the Base or Blanket, may return individual components within the 30-day window. Each component must meet the return requirements. Initiate the return through support within 30 calendar days of carrier-confirmed delivery; freight-forwarder delivery or rerouting to an unsupported country voids policy eligibility. Applicable statutory rights remain unaffected.
Supporting quotations
Partial Returns for Pod models
Customers who purchase multiple items together, such as a Pod 6 or Pod 6 Solo bought with the Base or the Blanket, may return individual components separately within the 30-day window. Each component must meet return requirements.
Contact our support team at support@eightsleep.com within 30 calendar days of your delivery date.
Note: The delivery date used to calculate the return window is based on the delivery confirmation provided by the carrier (e.g., FedEx, UPS, DHL). In cases of dispute, the carrier's official delivery scan will be considered the authoritative source.
Delivery to a freight forwarder or rerouting to an unsupported country voids the return eligibility.
This return policy does not affect statutory rights that may apply based on your jurisdiction.
Not stated here
The text does not spell out further component-specific return requirements.
Charges & Financial Obligations · Company practice
Approved refunds usually take 5–10 business days to process
Once a refund is approved, Eight Sleep says processing typically takes 5–10 business days. Timing may vary with your financial institution; this is not a guaranteed deadline measured from your return request.
Supporting quotations
Once approved, refunds are typically processed within 5-10 business days, though timelines may vary depending on your financial institution.
Not stated here
The section does not specify an approval deadline or refund payment method.
Charges & Financial Obligations · Restriction or exception
Freight forwarding or rerouting can void return eligibility
Delivery to a freight forwarder, or rerouting to an unsupported country, voids eligibility under the return policy. The policy separately preserves statutory rights that may apply in your jurisdiction.
Supporting quotations
Delivery to a freight forwarder or rerouting to an unsupported country voids the return eligibility.
This return policy does not affect statutory rights that may apply based on your jurisdiction.
Cross-references
contrast (model-proposed): The page advertises free shipping and no-cost returns — contrast: The page advertises no-cost returns, but delivery to a freight forwarder or rerouting to an unsupported country voids return eligibility under the policy. Applicable statutory rights remain unaffected.
Charges & Financial Obligations · Procedure
Return assistance and policy questions go to support
For help with a return, contact support@eightsleep.com or 888-699-4015 with your order number. The policy also invites questions or comments by email. The return-initiation instructions separately require contacting support within 30 calendar days of delivery and giving a reason for return.
Supporting quotations
Contact us at support@eightsleep.com or 888-699-4015 with your order number and our Sleep Pros will be happy to assist you with the next steps.
+1 (888) 699-4015
You can email us with any questions or comments at:
Contact our support team at support@eightsleep.com within 30 calendar days of your delivery date.
Provide your order number and reason for return.
Charges & Financial Obligations · Company commitment
The page advertises a 30-night trial and full refund
The Pod promotion on this page offers a risk-free 30-night home trial and a full refund if you do not love it. The policy’s operative return instructions use 30 calendar days from carrier-confirmed delivery, with late requests rejected. Freight-forwarder delivery or rerouting to an unsupported country voids policy eligibility; applicable statutory rights remain unaffected.
Supporting quotations
Try risk-free for 30 nights
Enjoy the Pod at home, and return it for a full refund if you don’t love it
Contact our support team at support@eightsleep.com within 30 calendar days of your delivery date.
Note: The delivery date used to calculate the return window is based on the delivery confirmation provided by the carrier (e.g., FedEx, UPS, DHL). In cases of dispute, the carrier's official delivery scan will be considered the authoritative source.
Returns requested after the 30-day calendar window will not be accepted.
Delivery to a freight forwarder or rerouting to an unsupported country voids the return eligibility.
This return policy does not affect statutory rights that may apply based on your jurisdiction.
Not stated here
The page does not explain how the promotional “30 nights” wording is reconciled with the 30-calendar-day request window.
Charges & Financial Obligations · Company commitment
The page advertises free shipping and no-cost returns
The page advertises free shipping in more than 35 countries and no-cost returns. Its listed shipping destinations and exclusions limit the geographic offer. Returns still follow the 30-calendar-day request window; delivery to a freight forwarder or rerouting to an unsupported country voids policy eligibility, without affecting applicable statutory rights.
Supporting quotations
Free shipping & returns
Free shipping in 35+ countries with no-cost, hassle-free returns
We currently ship to the following regions: Australia, Bahrain, Canada, European Union (excluding Cyprus, Greece and Malta), Kuwait, Mexico, Qatar, Saudi Arabia, Switzerland, Singapore, United Kingdom, United Arab Emirates and United States (excluding Alaska, Hawaii, Puerto Rico and other US territories).
Contact our support team at support@eightsleep.com within 30 calendar days of your delivery date.
Delivery to a freight forwarder or rerouting to an unsupported country voids the return eligibility.
This return policy does not affect statutory rights that may apply based on your jurisdiction.
Charges & Financial Obligations · Context
Shipping destinations include specific regional exclusions
The page lists shipping to Australia, Bahrain, Canada, the European Union except Cyprus, Greece and Malta, Kuwait, Mexico, Qatar, Saudi Arabia, Switzerland, Singapore, the United Kingdom, the United Arab Emirates and the United States except Alaska, Hawaii, Puerto Rico and other US territories. This is the page’s stated shipping coverage, not a promise that every address or rerouted delivery is return-eligible. Delivery to a freight forwarder or rerouting to an unsupported country voids return eligibility under the policy.
Supporting quotations
We currently ship to the following regions: Australia, Bahrain, Canada, European Union (excluding Cyprus, Greece and Malta), Kuwait, Mexico, Qatar, Saudi Arabia, Switzerland, Singapore, United Kingdom, United Arab Emirates and United States (excluding Alaska, Hawaii, Puerto Rico and other US territories).
Delivery to a freight forwarder or rerouting to an unsupported country voids the return eligibility.
Cross-references
qualifies (model-proposed): The page advertises free shipping and no-cost returns — qualifies: The page’s shipping-destination list includes express exclusions within the EU and United States, qualifying its broad free-shipping promotion.
Charges & Financial Obligations · Context
The page advertises 36-month financing with Affirm
A financing promotion on this page says customers can spread the cost over 36 months with Affirm. It does not supply the referenced footnote or financing agreement, so this passage does not establish interest rates, approval requirements or how a return affects financing.
Supporting quotations
Financing available
Enjoy better sleep now and spread the cost over 36 months, with Affirm¹
Not stated here
The footnote marked ¹ and the financing terms are not supplied in this source.