Account & Service Control · Restriction or exception
Age, capacity and location requirements apply
You must be at least 16 or the local age of legal majority, whichever is greater, have capacity to contract, and be somewhere use of the Services is lawful. All three requirements apply.
Supporting quotations
To use the Services, you must meet all of the following eligibility requirements:
You are at least 16 years of age, or the age of legal majority in your jurisdiction, whichever is greater.
You have the legal capacity to enter into a binding contract.
You are not located in a jurisdiction where use of the Services is prohibited by applicable law.
Account & Service Control · Company practice
Eight Sleep may suspend or terminate for specified causes
Eight Sleep may suspend or terminate all or part of your access, including your account, for terms violations, nonpayment, fraud or legal requirements. It will provide notice where reasonably practicable.
Supporting quotations
We may suspend or terminate your access to the Services, including your Account, in whole or in part, if you violate these Terms, fail to pay amounts owed, engage in fraudulent activity, or as required by law. We will provide notice where reasonably practicable.
Account & Service Control · User right or choice
You can end the relationship and request a data export
You may terminate at any time by canceling Autopilot and deleting your account. Ordinary subscription cancellation takes effect at the billing-period end without a prorated refund, subject to separate statutory rights. On termination you may request a data export under the Privacy Policy; that policy’s detailed procedure is not supplied here.
Supporting quotations
You may terminate your relationship with Eight Sleep at any time by canceling your Autopilot subscription and deleting your Account. Upon termination, you may request a data export as described in our Privacy Policy.
You may cancel your subscription at any time through the App, by emailing support@eightsleep.com, or by calling 888-699-4015. Cancellation takes effect at the end of your current billing period. No prorated refunds are provided for partial billing periods.
Not stated here
The Privacy Policy text is not supplied here; data-export formats, timing and detailed procedures remain unspecified.
Account & Service Control · Procedure
Contact legal, support or the Privacy Officer through the listed channels
Legal notices, including arbitration opt-outs and copyright notices, go to legal@eightsleep.com. Billing, account, Product and subscription support use support@eightsleep.com or 888-699-4015. The mailing address is Eight Sleep Inc., 915 Broadway, Ste 1301, New York, NY 10010; the additional Privacy Officer contact lists 915 Broadway, New York, NY 10010. Include your name, account email and a clear description. These general contacts do not replace specific notice deadlines.
Supporting quotations
We welcome your questions, concerns, and feedback about these Terms or the Services. You can reach us through any of the channels listed below.
legal@eightsleep.com
support@eightsleep.com
Customer support (phone) — Phone: 888-699-4015
Mailing address — Mail: Eight Sleep Inc., 915 Broadway, Ste 1301, New York, NY 10010
When contacting us, please include your full name, the email address associated with your Account, and a clear description of your question or concern so we can assist you promptly.
support@eightsleep.com
Privacy Officer:
Eight Sleep, Inc. 915 Broadway New York, NY 10010
Account & Service Control · Restriction or exception
Keep account information accurate
Some features require an account. Registration information must be truthful, current and complete, and you must update it. Eight Sleep may suspend or terminate accounts with inaccurate or outdated information.
Supporting quotations
To access certain features of the Services, you may need to create an Eight Sleep account ("Account"). When you register, you agree to the following:
Accurate Information: You must provide truthful, current, and complete information during registration and keep it updated. If we discover that your Account information is inaccurate or outdated, we may suspend or terminate your Account.
Account & Service Control · Restriction or exception
Use one personal account; do not transfer or share it
Each person may hold only one account; multiple accounts can lead to suspension or termination of all associated accounts. You may not share, sell, transfer or assign an account. Each household Pod user should create a separate account for personalized insights.
Supporting quotations
One Account Per Person: Each individual may maintain only one Account. Creating multiple Accounts may result in suspension or termination of all associated Accounts.
You may not share, sell, transfer, or assign your Account to any other person. If you are setting up a Pod for household use, each user should create their own Account to receive personalized insights and recommendations.
Account & Service Control · Company practice
Cloud operation and feature availability can change
The Pod needs Wi-Fi and the App. Cloud, third-party and maintenance interruptions can occur; the terms disclaim liability for unavailability. Eight Sleep may modify, update or discontinue features with reasonable notice, while beta features can change or end at any time without notice. These statements remain subject to applicable statutory protections.
Supporting quotations
The Services include the Pod, the App, the Autopilot subscription, the Eight Sleep website, and all related features and customer support. The Pod requires a Wi-Fi internet connection and the App to operate. Because the Services depend on cloud connectivity, temporary interruptions may occur due to maintenance, third-party service disruptions, or connectivity issues. We work to maintain availability but are not liable for periods of unavailability. We may modify, update, or discontinue features with reasonable notice to you.
From time to time, Eight Sleep may offer beta, preview, or early access features ("Beta Features") that are still under development. Beta Features are provided "as is" without warranty of any kind and may contain bugs, errors, or inaccuracies. Eight Sleep may modify or discontinue any Beta Feature at any time without notice. Your use of Beta Features is voluntary, and any feedback you provide about Beta Features is subject to Section 7.4.
Some jurisdictions do not allow the exclusion of implied warranties or the limitation or exclusion of liability for certain types of damages. If you reside in such a jurisdiction, the limitations and exclusions above apply only to the extent permitted by the laws of that jurisdiction. Nothing in these Terms affects your statutory rights as a consumer that cannot be waived or limited by contract.
Account & Service Control · Company practice
Updates can install automatically and be required
Using the Services consents to automatic software and firmware updates, which may install without further notice and add or alter features. Updates may be needed for continued use, security or legal compliance. The terms disclaim liability for temporary update-related disruption, subject to applicable statutory protections.
Supporting quotations
The Pod and the App may receive automatic software and firmware updates from time to time. These updates may be downloaded and installed automatically without additional notice to you and may modify or add to the functionality of the Services. Updates may be required for continued use of the Pod, for security purposes, or to comply with applicable regulations. By using the Services, you consent to receiving automatic updates. Eight Sleep is not liable for any temporary disruption in functionality that may occur during or as a result of an update.
Some jurisdictions do not allow the exclusion of implied warranties or the limitation or exclusion of liability for certain types of damages. If you reside in such a jurisdiction, the limitations and exclusions above apply only to the extent permitted by the laws of that jurisdiction. Nothing in these Terms affects your statutory rights as a consumer that cannot be waived or limited by contract.