19 of 101 cards in Account & Service Control
Account & Service Control · Context
You need an EA Account to access and use many EA Services, including to play online; the section summary says most EA games need one.
You need an EA Account to access and use many EA Services, including to play online.
You need an EA Account to play most EA games.
Account & Service Control · Restriction or exception
Creating an EA Account requires a valid email address and truthful, accurate information. You must be eligible to use the EA Service you register for and must be a resident of a country where use of EA Services is permitted.
To create an EA Account, you must have a valid email address, and provide truthful and accurate information. You must be eligible to use the EA Service for which you are registering and must be a resident of a country where use of EA Services is permitted.
Account & Service Control · Restriction or exception
You must be at least 13 years old, or the minimum age of your country of residence, to create an EA Account. If you are between that minimum age and 18 (or the age of majority where you live), you and your parent or guardian must review and agree to the Agreement together. Parents and guardians are responsible for the acts of children under 18 using EA Services, and EA recommends they familiarize themselves with parental controls on devices they give their child.
You must be at least 13 years of age (or the minimum age of your country of residence) to create an EA Account. If your age is between the relevant minimum age and 18 (or the age of majority where you live), you and your parent or guardian must review and agree to this Agreement together. Parents and guardians are responsible for the acts of children under 18 years of age when using EA Services. EA recommends that parents and guardians familiarize themselves with parental controls on devices they provide their child.
To create one, you must be at least the
Account & Service Control · Restriction or exception
You are responsible for the activity on your EA Account and are told not to share it. The account may be suspended or terminated if someone else uses it to engage in activity that violates the Agreement. A linked help article on keeping the account secure is not part of this text.
You are responsible for the activity on your EA Account; it’s yours, don’t share it. Your EA Account may be suspended or terminated if someone else uses it to engage in activity that violates this Agreement.
Account & Service Control · User right or choice
You may cancel your EA Account or a subscription to an EA Service at any time by contacting EA's Customer Service Department. To complete the request EA may collect fees or costs incurred, if allowed by law, and any amounts owed to third-party vendors or content providers.
You may cancel your EA Account or a subscription to an EA Service at any time by contacting EA's Customer Service Department at
To complete your request, EA may collect fees or costs incurred, if allowed by law, and any amounts owed to third-party vendors or content providers.
You may cancel your EA Account or any EA subscriptions at any time.
Account & Service Control · Company practice
EA may take actions on your EA Account and Entitlements without notice to you to protect you or EA, such as preventing unauthorized access, resetting EA Account passwords, suspending EA Account access, deleting data or removing EA Accounts from EA Services. Your availability to EA Services may also be affected in response to actual or suspected Rules of Conduct violations, as described in Section 6, where EA may send a warning or take action including revoking access or terminating accounts. A help article on submitting an appeal is linked.
EA may also take actions on your EA Account and Entitlements without notice to you to protect you or EA, such as preventing unauthorized access, resetting EA Account passwords, suspending EA Account access, deleting data or removing EA Accounts from EA Services. Your availability to EA Services may also be affected in response to actual or suspected Rules of Conduct violations, as further described in
If you or someone using your EA Account violates these rules, EA may send you a warning or take action against you, including revoking access to certain or all EA Services, Content, or Entitlements, or terminating your EA Account(s) as described in
Account & Service Control · Restriction or exception
The Rules of Conduct apply to all your actions and UGC when you access or use EA Services, such as your username, anything you type in chat, what you say in voice chat, and image or asset uploads. The Positive Play Charter is incorporated by reference, explains in more detail what is and is not allowed, and any violation of the Charter is a violation of this section. Specific EA Services may add illustrative examples of the rules. The Charter text is not part of this document.
These Rules of Conduct apply to all your actions and UGC (defined in
, incorporated by reference into this Agreement, has more detail about what is and isn’t allowed to help explain our Rules of Conduct on EA services. Any violation of the Positive Play Charter is a violation of this section of the User Agreement. Specific EA Services may identify additional illustrative examples of these rules as they apply to your conduct on those services.
By agreeing to our User Agreement, you agree that you will comply with our Rules of Conduct and the Positive Play Charter.
When you access or use an EA Service, you agree that you and your UGC will comply with the rules:
6. Rules of Conduct
UGC includes EA Account personas, forum posts, profile content, a player’s voice or other audio transmitted as part of social features available in or through EA Services, images or other visual material submitted or otherwise contributed to or through EA Services, and other Content contributed by users to EA Services.
Account & Service Control · Restriction or exception
Under "Respect the Community" you may not interfere with or disrupt another player's use of an EA Service, or use EA Services to upload, distribute or engage with content that is harmful or inappropriate. All reasonably objectionable content posted or directed to other players or any EA employee or representative is prohibited, including content that is abusive, hateful, defamatory, sexually explicit, profane, obscene, bullying, harassing, or endangers minors.
Do not interfere with or disrupt another player’s use of an EA Service or use EA Services to upload, distribute, or engage with content that is harmful or inappropriate.
All reasonably objectionable content posted, directed to other players or any EA employee or representative is prohibited, including content that is abusive, hateful, defamatory, sexually explicit, profane, obscene, bullying, harassing, or endangers minors.
Respect the Community
Account & Service Control · Restriction or exception
Under "Play Fair" you may not engage or assist in cheating, collusion, unfair play or using exploits, and may not engage in any activity that is fraudulent, misleading, or abuses EA Services. Section 7(C) describes the anti-cheat technologies EA uses to detect violations.
Do not engage or assist in cheating, collusion, unfair play, or using exploits.
Do not engage in any activity that is fraudulent, misleading, or abuses EA Services.
Play Fair
Account & Service Control · Company practice
If you or someone using your EA Account violates the rules, EA may send you a warning or take action against you, including revoking access to certain or all EA Services, Content or Entitlements, or terminating your EA Account(s) as described in Section 8. Section 8 adds that, instead of termination, EA may suspend or alter access, remove or revoke Entitlements at an account or device level, remove violating Content or ban a device, that such actions carry no refund (subject to any statutory refund rights), and that actions are cumulative so repeated rule-breaking may end in termination.
If you or someone using your EA Account violates these rules, EA may send you a warning or take action against you, including revoking access to certain or all EA Services, Content, or Entitlements, or terminating your EA Account(s) as described in
When we discover a violation of these rules, we may take a number of enforcement actions, including but not limited to issuing warnings, removing UGC, and suspending or banning accounts.
Instead of terminating your EA Account, EA may alternatively issue you a warning, suspend or alter your access to a particular EA Service or your EA Account, remove or revoke Entitlements at an EA Account or device level, remove or delete any Content which is in violation with this Agreement, or ban your device or machine from accessing specific EA Services. If EA takes any action described in this Section, you will not be entitled to a refund (subject to any statutory refund rights) and no Entitlements will be credited to you or converted to cash or other forms of reimbursement.
Actions are cumulative and repeated rule-breaking may result in your EA Account being terminated.
Account & Service Control · Procedure
If you come across a violation of the Rules of Conduct or the Positive Play Charter, EA asks you to report it using the reporting functions in its services or by contacting Customer Support at help.ea.com.
If you come across a violation of these rules, please report them to EA using the reporting functions in our Services, or contact Customer Support at
If you see something that you think violates these Rules of Conduct or the Positive Play Charter, please let us know by using the report feature.
If you come across a violation of these rules, please report them to EA.
Account & Service Control · Restriction or exception
To play EA PC Games, EA may require you to install and use the EA app client application or a successor application. An EA Account, your acceptance of the Agreement, and an Internet connection are required for the EA app to authenticate and verify your license to the EA PC Game ("Authentication").
To play EA PC Games, EA may require you to install and use the EA app client application or successor application. An EA Account, your acceptance of this Agreement, and an Internet connection are required for the EA app to authenticate and verify your license to the EA PC Game ("Authenticate" or "Authentication").
To play our PC games, you may need to install our PC distribution platform software.
B. EA app
Account & Service Control · Restriction or exception
To access EA Services associated with an EA PC Game you may first need to register the serial code enclosed with the game, which is verified during Authentication. Authentication is limited to one EA Account per serial code, which means the EA PC Game is not transferable. You may launch and access an EA PC Game on no more than five unique machines in any rolling 24-hour period.
To access and use EA Services associated with an EA PC Game, you may first need to register with the serial code enclosed with an EA PC Game. The serial code provided with the EA PC Game will be verified during Authentication. Authentication is limited to one EA Account per serial code, which means the EA PC Game is not transferable. You may only launch and access an EA PC Game on no more than five unique machines in any rolling 24-hour period.
Account & Service Control · Company practice
EA may collect relevant information needed for its investigation and enforcement purposes, such as your account information, details related to an Unauthorized Third-Party Program, any EA PC Game files that were modified, and the times cheating was detected. EA also may terminate your License and your EA Account if it determines you have been cheating.
EA may collect relevant information needed for our investigation and enforcement purposes such as your account information, details related to an Unauthorized Third-Party Program, any EA PC Game files that were modified, and times cheating was detected. We also may terminate your License and your EA Account if we determine you have been cheating.
These programs send data on your computer to EA.
Account & Service Control · Company practice
The Agreement is effective until terminated by you or EA. EA may terminate your access to and use of any EA Services or your EA Account if EA determines that you violated the Agreement or that there has been otherwise unlawful, improper or fraudulent use of EA Services on your account. When practical, EA will notify you of a termination, and you may lose your username and persona. If you have more than one EA Account, depending on the type of violation or misuse EA may terminate all of them and all related Entitlements. After termination you will not have access to your account or Entitlements and may be barred from using any EA Service again; your license under the Agreement also terminates.
This Agreement is effective until terminated by you or EA. EA may terminate your access and use of any EA Services or your EA Account if EA determines that you have violated this Agreement or that there has been otherwise unlawful, improper or fraudulent use of EA Services on your EA Account. When practical, EA will notify you of any termination of your EA Account, and you may lose your username and persona as a result. If you have more than one EA Account, depending on the type of violation or misuse, EA may terminate all of your EA Accounts and all related Entitlements. If your EA Account is terminated, you will not have access to your EA Account or Entitlements and may be barred from accessing or using any EA Service again. Upon termination, your license under this Agreement also shall terminate.
If you break this agreement or the law, EA may suspend or terminate your use of our games and services, without refunds.
Account & Service Control · Company practice
Instead of terminating your EA Account, EA may issue a warning, suspend or alter your access to a particular EA Service or your account, remove or revoke Entitlements at an EA Account or device level, remove or delete Content that violates the Agreement, or ban your device or machine from specific EA Services. If EA takes any action described in Section 8 you are not entitled to a refund (subject to any statutory refund rights) and no Entitlements will be credited to you or converted to cash or other reimbursement. A help article on submitting an appeal is linked. Actions are cumulative, and repeated rule-breaking may result in termination of your EA Account.
Instead of terminating your EA Account, EA may alternatively issue you a warning, suspend or alter your access to a particular EA Service or your EA Account, remove or revoke Entitlements at an EA Account or device level, remove or delete any Content which is in violation with this Agreement, or ban your device or machine from accessing specific EA Services. If EA takes any action described in this Section, you will not be entitled to a refund (subject to any statutory refund rights) and no Entitlements will be credited to you or converted to cash or other forms of reimbursement.
Actions are cumulative and repeated rule-breaking may result in your EA Account being terminated.
If you break this agreement or the law, EA may suspend or terminate your use of our games and services, without refunds.
Account & Service Control · Company practice
EA may terminate any EA Service at any time by giving at least thirty days' notice by email (if available), within the affected EA Service, or on the service updates page of EA's website. After online service termination no software updates are applied to the games, EA cannot guarantee they will continue to function on newer or updated operating systems or remain available for download from application distribution services such as the iOS App Store and Google Play Store, and games available through such services may be removed without further notice.
EA may terminate any EA Service at any time by giving at least thirty days' notice either via email (if available), within the affected EA Service, or on the service updates page of EA's website (
After online service termination, no software updates will be applied to our games and we can't guarantee our games will continue to function on newer or updated operating systems or be available for download via application distribution services such as the iOS App Store and the Google Play Store. Any games available via such application distribution services after online service termination may be removed without further notice to you.
If we decide to shut down a game or a service, we will tell you at least 30 days in advance.
Account & Service Control · Procedure
If you believe that any action has been taken against your Account or device in error, you are directed to contact Customer Support at help.ea.com. Section 8 also links a help article on submitting an appeal.
If you believe that any action has been taken against your Account or device in error, please contact Customer Support at
Account & Service Control · Restriction or exception
If you terminate the Agreement, you agree to cease all use of EA Services. Section 1 describes how to cancel an EA Account or subscription through Customer Service.
If you terminate this agreement, you agree to cease all use of EA Services.