User Agreement

Electronic Arts · agreement dated May 14, 2026 · Official agreement

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12 of 101 cards in Charges & Financial Obligations

Charges & Financial Obligations · Context

EA's Terms of Sale, incorporated by reference, govern purchases from EA but are not supplied here

EA's Terms of Sale are incorporated by reference into this Agreement and govern your purchases from EA of software products, digital content (including additional or enhanced functionality), content subscriptions, virtual currency and in-game content. The Terms of Sale text is a separate document and is not part of this stored copy.

Supporting quotations

EA’s Terms of Sale, incorporated by reference into this Agreement, govern your purchase from EA of software products, digital content, including additional or enhanced functionality, content subscriptions, virtual currency and in-game content offered by EA.

Not stated here

  • The Terms of Sale are not supplied; their refund, cancellation and pricing rules cannot be described from this document.

Charges & Financial Obligations · Permission or license

EA Virtual Currency is a personal, revocable license to select Entitlements EA chooses to offer

Virtual points, coins or currencies are "EA Virtual Currency". When you obtain EA Virtual Currency from EA or its authorized partners you receive a personal, limited, non-assignable, non-exclusive, revocable license to access and select the Entitlements that EA expressly makes available to you.

Supporting quotations

We refer to these virtual points, coins or currencies as "EA Virtual Currency". When you obtain EA Virtual Currency from us or our authorized partners, you receive a personal, limited, non-assignable, non-exclusive, revocable license to access and select the Entitlements that EA expressly makes available to you.

Qualifications & exceptions

  • The license covers only Entitlements EA expressly makes available; EA may change what is available (Section 4).

Charges & Financial Obligations · Restriction or exception

EA Virtual Currency has no money value, cannot be sold or cashed out and is non-refundable, subject to the Terms of Sale

EA Virtual Currency has no monetary value and no value outside EA's products and services. It cannot be sold, traded, transferred or exchanged for cash and may only be redeemed for Entitlements available for the EA Service. Subject to section 8 of the Terms of Sale (a separate document that applies to purchases from EA), EA Virtual Currency is non-refundable and you are not entitled to a refund for unused EA Virtual Currency. Once you redeem it for an Entitlement, that Entitlement is not returnable, exchangeable or refundable.

Supporting quotations

EA Virtual Currency has no monetary value and has no value outside of our products and services. EA Virtual Currency cannot be sold, traded, transferred, or exchanged for cash; it only may be redeemed for Entitlements available for the EA Service. Subject to
, applicable to purchases from EA, EA Virtual Currency is non-refundable, and you are not entitled to a refund for any unused EA Virtual Currency. Once you redeem EA Virtual Currency for an Entitlement, that Entitlement is not returnable, exchangeable, or refundable.
Some entitlements are unlocked using virtual currency that has no value outside of our games.
EA’s Terms of Sale, incorporated by reference into this Agreement, govern your purchase from EA of software products, digital content, including additional or enhanced functionality, content subscriptions, virtual currency and in-game content offered by EA.

Qualifications & exceptions

  • The non-refund rule is expressly "Subject to section 8 of the Terms of Sale", which may contain refund or cancellation rights; that document is not supplied.
  • Section 8 of the Terms of Sale is a different document from Section 8 (Termination) of this Agreement.

Not stated here

  • What section 8 of the Terms of Sale allows (for example statutory withdrawal rights) cannot be determined from this text.

Cross-references

Charges & Financial Obligations · Restriction or exception

If you live in Japan, you agree to use EA Virtual Currency within 180 days of purchase

Residents of Japan agree to use any EA Virtual Currency within 180 days from the date of purchase. No equivalent time limit is stated for other countries in this document.

Supporting quotations

If you live in Japan, you agree to use any EA Virtual Currency within 180 days from the date of purchase.

Not stated here

  • What happens to EA Virtual Currency unused after 180 days is not stated here.

Charges & Financial Obligations · Restriction or exception

You pay for the equipment, Internet connection and charges needed to use EA Services

You provide, at your own expense, the equipment, Internet connection and charges required to access and use EA Services.

Supporting quotations

You will provide at your own expense the equipment, Internet connection and charges required to access and use EA Services.

Charges & Financial Obligations · Restriction or exception

Do not promote or take part in buying, selling, distributing or farming accounts or in-game currency

You may not promote or be involved in account or in-game currency buying, selling, distributing or farming. Section 3 separately states that EA Virtual Currency cannot be sold, traded, transferred or exchanged for cash.

Supporting quotations

Do not promote or be involved in account or in-game currency buying, selling, distributing or farming.
Play Fair
EA Virtual Currency cannot be sold, traded, transferred, or exchanged for cash; it only may be redeemed for Entitlements available for the EA Service.

Charges & Financial Obligations · User right or choice

In the US, an uninstalled physical copy bought at a retail store can be returned within 30 days if you reject the terms

If you purchased a physical copy of an EA Service from a physical retail store in the United States, do not agree to the Agreement, and have not installed or used the EA Service, you may return it for a refund or exchange within thirty days from the date of purchase to the original place of purchase, following the return instructions at warrantyinfo.ea.com.

Supporting quotations

If you purchased a physical copy of an EA Service from a physical retail store in the United States and you do not agree to the terms of this Agreement and have not installed or used the EA Service, you may return it for a refund or exchange within thirty (30) days from the date of purchase to the original place of purchase by following the instructions for return available at

Qualifications & exceptions

  • All four conditions apply together: physical copy, United States retail purchase, no agreement to the terms, and no installation or use.
  • The thirty days run from the date of purchase.

Charges & Financial Obligations · Restriction or exception

Arbitration filed before finishing the informal process is dismissed; a willful skipper may owe the other's fees

The arbitrator must dismiss any arbitration filed without fully and completely complying with the informal dispute resolution procedures. If an arbitration is dismissed because a party willfully failed to comply, the arbitrator may order the non-compliant party to pay any arbitration filing fees and costs incurred by the other party. The statute of limitations and any filing-fee deadlines are tolled while the parties engage in the informal process.

Supporting quotations

The arbitrator shall dismiss any arbitration filed without fully and completely complying with these informal dispute resolution procedures. If an arbitration is dismissed because a party willfully failed to comply with these informal dispute resolution procedures, the arbitrator may order the non-compliant party to pay any arbitration filing fees and costs incurred by the other party. The statute of limitations and any filing fee deadlines shall be tolled while the parties engage in the informal dispute resolution process described in this paragraph.

Qualifications & exceptions

  • Fee-shifting is discretionary ("may order") and requires a willful failure, not any failure.

Charges & Financial Obligations · Procedure

AAA rules set fees; disputes up to $25,000 are decided on written submissions unless a hearing is needed

Arbitration fees and costs are governed by the AAA Consumer Rules or, if applicable, the AAA Mass Arbitration Rules, unless the arbitration agreement states otherwise. If the Dispute does not exceed $25,000 the arbitration is conducted solely on written submissions, unless the arbitrator determines a hearing is necessary for any reason, including to give a party a full and fair opportunity to present its claims or defenses. Either party may bring dispositive motions during the proceedings.

Supporting quotations

Arbitration fees and costs shall be governed by the AAA Consumer Rules or AAA Mass Arbitration Rules (if applicable), unless as otherwise stated in this arbitration agreement.
If the Dispute does not exceed $25,000, the arbitration will be conducted solely on the basis of written submissions, unless the arbitrator determines that a hearing is necessary for any reason, including but not limited to because a hearing is necessary to afford a party a full and fair opportunity to present its claims or defenses.
The parties may bring any dispositive motion or motions during the course of the proceedings.

Not stated here

  • The actual fee amounts and any EA fee-payment commitments are in the unsupplied AAA rules; Section 15(E) adds grouped-fee rules for mass filings.

Charges & Financial Obligations · Restriction or exception

PlayStation Store purchases in North America follow Sony's Network Terms; the online service is sublicensed by SIEA

For purchases in the PlayStation Store in North America, purchase and use of items are subject to the (PlayStation) Network Terms of Service and User Agreement, and the online service has been sublicensed to you by Sony Interactive Entertainment America. Those Sony terms are not part of this document.

Supporting quotations

Purchase and use of items are subject to the Network Terms of Service and User Agreement. This online service has been sublicensed to you by Sony Interactive Entertainment America.
A. For Purchases in PlayStation™Store in North America
ⓘ Additional terms apply to PlayStation™Store purchases.
16. Supplemental Terms for PlayStation®

Not stated here

  • The Network Terms of Service and User Agreement are not supplied, so the purchase and refund rules for these items cannot be stated here.

Charges & Financial Obligations · Restriction or exception

In Europe, in-game store content is bought from SIENE under PlayStation Network terms; usage rights vary per item

For purchases in the PlayStation Store in Europe, any content purchased in an in-game store is purchased from Sony Interactive Entertainment Network Europe Limited ("SIENE") and is subject to the PlayStation Network Terms of Service and User Agreement available on the PlayStation Store. You are told to check the usage rights for each purchase, as these may differ from item to item, and unless otherwise shown, content in an in-game store has the same age rating as the game.

Supporting quotations

Any content purchased in an in-game store will be purchased from Sony Interactive Entertainment Network Europe Limited ("SIENE") and be subject to PlayStation™Network Terms of Service and User Agreement which is available on the PlayStation™Store. Please check usage rights for each purchase as these may differ from item to item. Unless otherwise shown, content available in any in-game store has the same age rating as the game.
B. For Purchases in PlayStation™Store in Europe
ⓘ Additional terms apply to PlayStation™Store purchases.

Not stated here

  • The PlayStation Network terms are not supplied.

Charges & Financial Obligations · Context

Mobile purchases are sold by Electronic Arts Inc. (US, Canada, Japan) or EA Swiss Sàrl; store subsidiaries are agents

If you live in the United States, Canada or Japan, the seller of Content and Entitlements purchased from EA for use on a mobile device is Electronic Arts Inc.; if you live in any other country, the seller is EA Swiss Sàrl. Any EA subsidiary identified as the seller on the mobile app store acts as agent of Electronic Arts Inc. or EA Swiss Sàrl. This mirrors the contracting-entity split in Section 13(B).

Supporting quotations

If you live in the United States, Canada or Japan, the seller of Content and Entitlements purchased from EA for use on a mobile device is Electronic Arts Inc. If you live in any other country, the seller of such Content and Entitlements purchased from EA is EA Swiss Sàrl. Any EA subsidiary identified as the seller of the Content and Entitlements on the mobile app store is acting in its capacity as agent of either Electronic Arts Inc. or EA Swiss Sàrl.
ⓘ Additional terms apply to mobile device purchases.
17. Supplemental Terms Applicable to Purchases for Mobile Devices

Not stated here

  • The app store's own purchase terms are not addressed in this document.