California notice supplements Epic's privacy policies for California residents
This notice adds to the information in Epic Systems Corporation's privacy policies rather than replacing them. It applies to visitors and users who reside in California, whom it calls "consumers" or "you". Epic says it provides the notice in compliance with the California Consumer Privacy Act of 2018 (CCPA), and warns that some terms in the notice are defined by the CCPA, so their meanings may differ from the meanings used elsewhere on Epic's websites. This version is marked Last Updated: February 16, 2026.
Supporting quotations
This Privacy Notice for California Residents (“Notice”) supplements the information contained in Epic Systems Corporation’s (“Epic” or “we”) privacy policies and applies to visitors and users who reside in the State of California (“consumers” or “you”).
We provide this notice in compliance with the California Consumer Privacy Act of 2018 (CCPA).
Certain terms in this Notice are defined by the CCPA and their meanings may differ from the meanings that apply elsewhere on our websites.
Last Updated: February 16, 2026
Qualifications & exceptions
Applies only to visitors and users who reside in California.
Terms defined by the CCPA may carry a different meaning here than elsewhere on Epic's websites.
Not stated here
The notice does not list which of its terms carry CCPA meanings, and the CCPA itself is not supplied by this source.
The Epic privacy policies this notice supplements are not part of this source.
Legal Rights & Agreement Rules · Context
Notice covers Epic's public websites and apps, including MyChart and MyChart Central
The notice applies to your use of Epic resources that are publicly available on the internet. The list is open-ended ("include but are not limited to") and names, among others, Epic.com, Epic's Careers website, UserWeb and UserWeb-connected websites, Epic Earth, Open.epic, Vendor Services, EpicLink, Epic on FHIR, EpicShare, websites for UGM and other Epic-hosted events, MyChart Vaccination Registration, Lucy, and Epic's applications such as MyChart (including MyChart Central), Rover and Hyperspace for MacOS. Each of these is an "Epic Website or Application", the term the rest of the notice uses.
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This Notice applies to your use of publicly-available Epic resources available via the internet, which include but are not limited to:
Epic.com, Epic’s Careers website, UserWeb and UserWeb-connected websites, Epic Earth, Open.epic, Vendor Services, EpicLink, Epic on FHIR, EpicShare, websites for UGM and other Epic-hosted events, MyChart Vaccination Registration, Lucy, and Epic’s applications, such as MyChart (including MyChart Central), Rover, Hyperspace for MacOS, and others (each item is an “Epic Website or Application”).
Qualifications & exceptions
The list is not exhaustive: it says "include but are not limited to" and ends applications with "and others".
Not stated here
The notice does not give a complete list of covered Epic websites and applications.
Legal Rights & Agreement Rules · User right or choice
You can ask what Epic collected about you in the past 12 months and get a copy
The notice says the CCPA gives California residents specific rights over their personal information, and this section describes them. You have the right to ask Epic to disclose information about its collection and use of your personal information over the past 12 months. Once Epic receives and confirms your verifiable consumer request, it says it will tell you: the categories of personal information it collected about you; the categories of sources; its business or commercial purpose for collecting it; the categories of third parties with whom it shares it; the specific pieces of personal information it collected about you (a data portability request); and, if it disclosed your information for a business purpose, a list of those disclosures showing which categories each category of recipient obtained. These rights do not cover personal information, including health information, that is stored or otherwise used by healthcare systems or other HIPAA Covered Entities; if you have questions about these rights for that information, the notice tells you to contact your healthcare system(s). You may make an access or data portability request only twice within a 12-month period, and any disclosure covers only the 12 months before Epic receives the request.
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The CCPA provides consumers (California residents) with specific rights regarding their personal information.
You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request (see Exercising Access, Data Portability, and Deletion Rights), we will disclose to you:
The categories of personal information we collected about you.
The categories of sources for the personal information we collected about you.
Our business or commercial purpose for collecting that personal information.
The categories of third parties with whom we share that personal information.
The specific pieces of personal information we collected about you (also called a data portability request).
If we disclosed your personal information for a business purpose, a list of the disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.
We do not provide these access and data portability rights for personal information (including health information) that is stored or otherwise used by healthcare systems or other Covered Entities (as that term is defined in the Health Insurance Portability and Accountability Act of 1996 (HIPAA)).
Contact your healthcare system(s) if you have questions about these rights with respect to information about you that is stored or otherwise used by them.
You may only make a verifiable consumer request for access or data portability twice within a 12-month period.
Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt.
Qualifications & exceptions
Requires a verifiable consumer request that Epic receives and confirms.
Excludes personal information (including health information) stored or otherwise used by healthcare systems or other HIPAA Covered Entities.
At most two access or data portability requests within a 12-month period.
Disclosures cover only the 12 months before Epic receives the request.
Not stated here
The notice does not explain how you can tell whether particular information is held by Epic or by a healthcare system.
HIPAA's definition of "Covered Entities" is referenced but not supplied by this source.
Legal Rights & Agreement Rules · Restriction or exception
Access, portability and deletion rights don't cover information healthcare systems store or use
Epic says it does not provide the access, data portability or deletion rights described in this notice for personal information, including health information, that is stored or otherwise used by healthcare systems or other Covered Entities, as HIPAA defines that term. If you have questions about these rights for information about you that a healthcare system stores or uses, the notice tells you to contact your healthcare system(s).
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We do not provide these deletion rights for personal information (including health information) that is stored or otherwise used by healthcare systems or other Covered Entities (as that term is defined in HIPAA).
Contact your healthcare system(s) if you have questions about these rights with respect to information about you that is stored or otherwise used by them.
We do not provide these access and data portability rights for personal information (including health information) that is stored or otherwise used by healthcare systems or other Covered Entities (as that term is defined in the Health Insurance Portability and Accountability Act of 1996 (HIPAA)).
Qualifications & exceptions
Covers information stored or otherwise used by healthcare systems or other HIPAA Covered Entities, including health information.
Applies to both the access and data portability rights and the deletion right.
Not stated here
The notice does not say which information in MyChart or other Epic applications is stored or used by healthcare systems, so it does not draw the line for a particular user.
HIPAA and its definition of "Covered Entities" are not supplied by this source.
The notice does not say whether Epic passes such requests on to the healthcare system.
Cross-references
narrows (model-proposed): You can ask what Epic collected about you in the past 12 months and get a copy — exception_to: The access and data portability rights are not provided for personal information (including health information) stored or otherwise used by healthcare systems or other HIPAA Covered Entities.
Submit access, portability and deletion requests by email or phone; agents and parents may request
To exercise the access, data portability and deletion rights, you submit a verifiable consumer request by emailing PrivacyInquiries@epic.com or calling 608-271-9000. Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request about your personal information, and you may also make one on behalf of your minor child. To designate an authorized agent, you email PrivacyInquiries@epic.com with a designation that includes the agent's name, email address and other relevant information that will help Epic identify the agent. Making a verifiable consumer request does not require you to create an account with Epic.
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To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by either:
Emailing us at PrivacyInquiries@epic.com; or
Calling us at 608-271-9000
Only you or someone legally authorized to act on your behalf may make a verifiable consumer request related to your personal information.
You may also make a verifiable consumer request on behalf of your minor child.
To designate an authorized agent, email us at PrivacyInquiries@epic.com and include a designation of your authorized agent in your email, including the agent’s name, email address, and other relevant information that will help us identify your authorized agent.
Making a verifiable consumer request does not require you to create an account with us.
Qualifications & exceptions
Requests may come only from you, someone legally authorized to act for you, or a parent for a minor child.
No Epic account is needed to make a request.
Not stated here
The notice does not say what documentation, if any, Epic requires to accept an agent's or parent's authority beyond the designation email and the verification information.
Legal Rights & Agreement Rules · Procedure
Requests must let Epic verify you and describe what you want; unverified requests can't be answered
A verifiable consumer request must give enough information for Epic to reasonably verify that you are the person whose personal information it collected, or an authorized representative; that information may include your first, middle (if available) and last name, your California address and a valid email address. The request must also describe what you want in enough detail for Epic to understand, evaluate and respond to it. Epic says it cannot respond to your request or provide personal information if it cannot verify your identity or authority to make the request and confirm that the information relates to you. Access or data portability requests are limited to twice within a 12-month period.
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You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:
Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative, which may include:
First, Middle (if available), and Last Name
California Address
Valid Email Address
Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.
Qualifications & exceptions
The verification items "may include" name, California address and email address; the notice does not present this as a complete list.
At most two access or data portability requests within a 12-month period.
Not stated here
The notice does not say what further verification Epic may ask for, or how an authorized representative is verified.
Legal Rights & Agreement Rules · Procedure
Epic aims to answer within 45 days, up to 90 with written notice, and picks a portable format
Epic says it endeavors to respond to a verifiable consumer request within 45 days of receiving it. If it needs more time, up to 90 days, it will tell you the reason and the extension period in writing. Any disclosure covers only the 12 months before Epic received the request, and the response will also explain the reasons Epic cannot comply with a request, if that applies. For data portability requests, Epic selects a format that is usable and should allow you to transmit the information from one entity to another.
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We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt.
If we require more time (up to 90 days), we will inform you of the reason and extension period in writing.
Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt.
The response we provide will also explain the reasons we cannot comply with a request, if applicable.
For data portability requests, we will select a format to provide your personal information that is usable and should allow you to transmit the information from one entity to another entity.
Qualifications & exceptions
The 45-day timeframe is stated as an aim ("endeavor"); an extension up to 90 days comes with written notice of the reason and period.
Disclosures cover only the 12 months before the request was received.
Epic chooses the portability format.
Not stated here
The notice does not name the format Epic uses for data portability.
Legal Rights & Agreement Rules · Company commitment
Epic says it will not discriminate against you for using your CCPA rights
Epic will not discriminate against you for exercising any of your CCPA rights. Unless the CCPA permits it, Epic will not deny you goods or services, or give you a different level or quality of goods or services, because you exercised those rights.
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We will not discriminate against you for exercising any of your CCPA rights.
Unless permitted by the CCPA, we will not deny you goods or services or provide you a different level or quality of goods or services for exercising any of your CCPA rights.
Qualifications & exceptions
The promise not to deny or change goods or services is subject to what the CCPA permits.
Not stated here
The notice does not say what the CCPA permits in this respect, and the CCPA is not supplied by this source.
Legal Rights & Agreement Rules · Permission or license
Epic may amend the notice at any time; continued use after posting means you accept the changes
Epic reserves the right to amend this notice at its discretion and at any time. When it makes changes, it will post the updated notice on this website and update the notice's effective date. Your continued use of an Epic Website or Application after changes are posted constitutes your acceptance of them. Separately, Epic says it will not collect additional categories of personal information, or use collected information for materially different, unrelated or incompatible purposes, without providing you notice.
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We reserve the right to amend this Notice at our discretion and at any time.
When we make changes to this Notice, we will post the updated Notice on this website and update the Notice’s effective date.
Your continued use of an Epic Website or Application following the posting of changes constitutes your acceptance of such changes.
We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.
Qualifications & exceptions
Changes are communicated by posting the updated notice on the website and updating its effective date; the paragraph does not promise direct notification.
Acceptance is tied to continued use of an Epic Website or Application after the changes are posted.
Not stated here
The notice does not say whether posting an updated notice is the notice Epic promises before collecting new categories or making materially different uses.
Legal Rights & Agreement Rules · Procedure
Contact Epic by phone, email or mail with questions or to exercise California rights
For questions or comments about this notice, about how Epic collects and uses your information as described here and in the privacy policy associated with the Epic Website or Application you use, about your choices and rights regarding that use, or to exercise your rights under California law, the notice lists these contacts: phone 608-271-9000; email PrivacyInquiries@epic.com; and postal address Epic Systems Corporation, Attn: General Counsel, 1979 Milky Way, Verona, WI 53593. For questions about rights in information that healthcare systems store or otherwise use, the notice directs you to your healthcare system(s) instead.
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If you have any questions or comments about this Notice, the ways in which Epic collects and uses your information described here and in the privacy policy associated with the Epic Website or Application you use, your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us at:
Phone: 608-271-9000 Email: PrivacyInquiries@epic.com Postal Address: Epic Systems Corporation Attn: General Counsel 1979 Milky Way Verona, WI 53593
Contact your healthcare system(s) if you have questions about these rights with respect to information about you that is stored or otherwise used by them.
Contact your healthcare system(s) if you have questions about these rights with respect to information about you that is stored or otherwise used by them.
Qualifications & exceptions
Questions about rights in information stored or used by healthcare systems go to those healthcare systems.
Not stated here
The request section lists only email and phone for access, portability and deletion requests, while this contact section also lists a postal address for exercising California rights; the notice does not say whether a mailed request is accepted.