Account & Service Control · Restriction or exception
The app works only through a provider that uses Epic software, and your provider's policies also apply
To use the app, your provider must be a healthcare organization using Epic's software and you must have an account with your provider. Because of this, your use of the app is also subject to your provider's policies, and you are told to contact your provider with questions about them.
Supporting quotations
To use the App, Your Provider must be a healthcare organization using Epic’s software, and You must have an account with Your Provider.
Because of this, Your use of the App is also subject to Your Provider’s policies. Please contact Your Provider if You have any questions about their policies.
Not stated here
Your provider's policies are not supplied in this source.
Account & Service Control · Restriction or exception
Patients only of organizations outside the U.S. cannot use MyChart Central
If you are only a patient of a healthcare organization (or organizations) located outside the U.S., you cannot use MyChart Central, and the data storage described for MyChart Central accounts does not apply to you.
Supporting quotations
If You are only a patient of a healthcare organization (or organizations) located outside the U.S., You cannot use MyChart Central, and the data storage referred to in this paragraph does not apply to You.
Qualifications & exceptions
The restriction applies to people who are patients only of organizations located outside the U.S.
Account & Service Control · Company practice
Epic may provide technical support for MyChart Central account access and troubleshooting
If you have a MyChart Central account, Epic may provide technical support for questions or concerns about account access and troubleshooting related to MyChart Central.
Supporting quotations
If You have a MyChart Central account, Epic may provide technical support for questions or concerns regarding account access and troubleshooting related to MyChart Central.
Qualifications & exceptions
"May" means Epic is not stated to be required to provide this support.
Limited to MyChart Central account access and troubleshooting.
Account & Service Control · User right or choice
You may end the agreement at any time; Epic may end it at any time for any reason
The agreement lasts until you or Epic terminates it. You may terminate it at any time and for any reason or no reason by written notice to Epic or by following any termination instructions provided through the app. Epic may terminate it at any time, for any reason or no reason, in its sole discretion.
Supporting quotations
TERMINATION
This Agreement is effective until terminated by You or Epic.
You may terminate this Agreement at any time and for any reason or no reason by providing written notice of such termination to Epic or by following any instructions for termination provided through the App.
Epic may terminate this Agreement at any time, for any reason, or no reason, in Epic’s sole discretion.
Qualifications & exceptions
Termination by Epic is at its sole discretion and needs no reason; this paragraph states no notice period.
Account & Service Control · Company practice
Epic may suspend your access, with or without notice, for suspected breach or other detrimental conduct
Epic may suspend your access to the app, with or without notice to you, upon any actual, threatened or suspected breach of the agreement or of applicable law, or upon any other conduct inappropriate or detrimental to the app, the Services or your provider.
Supporting quotations
Epic may also suspend Your access to the App, with or without notice to You, upon any actual, threatened, or suspected breach of this Agreement or of applicable law or upon any other conduct inappropriate or detrimental to the App, the Services, or Your Provider.
Qualifications & exceptions
Triggers include threatened or suspected breaches and "any other conduct inappropriate or detrimental" to the app, Services or your provider.
Not stated here
The agreement does not define which conduct counts as inappropriate or detrimental, and does not describe a process to dispute a suspension.
Account & Service Control · Restriction or exception
After termination you must stop using and delete the app, and certify it if Epic asks
When the agreement terminates, all rights granted to you end and Epic may immediately terminate your access to the app and all Services. You must stop using the app and the Services, destroy all copies of the app and uninstall it from all your devices. At Epic's written request, you must certify to Epic in writing that you have complied with these provisions.
Supporting quotations
Upon termination of the Agreement, all rights granted to You under this Agreement will terminate and Epic may immediately terminate Your access to the App and all Services.
Upon termination of the Agreement, You must stop using the App and the Services, destroy all copies of the App, and uninstall it from all Your devices upon which it was installed. At Epic’s written request, You must certify to Epic in writing that You have complied with the provisions of this section.
Not stated here
The agreement does not say what happens to data already held by Epic or your provider when the agreement terminates.
Account & Service Control · Restriction or exception
Epic does not provide app support; ask your provider first
You acknowledge that Epic does not provide technical support to you for the app. Any support is provided directly by your provider. When possible, you will direct all technical support questions and any other questions, complaints or claims about the app to your provider, using the contact information provided for them within the app.
Supporting quotations
SUPPORT; CONTACT YOUR PROVIDER; EPIC CONTACT INFORMATION
You acknowledge that Epic does not provide technical support to You for the App. Your support, if any, for the use of the App is provided directly by Your Provider.
When possible You will direct all technical support questions and any other questions, complaints, or claims regarding the App to Your Provider using the contact information provided for them within the App.
Qualifications & exceptions
The statement is about the app; the MyChart Central paragraph separately says Epic may provide technical support for MyChart Central account access and troubleshooting.
"When possible" qualifies the duty to go to your provider first.
Cross-references
contrast (model-proposed): Epic may provide technical support for MyChart Central account access and troubleshooting — contrast: The support section says Epic does not provide technical support for the app and sends questions to your provider, while the MyChart Central paragraph says Epic may provide technical support for MyChart Central account access and troubleshooting. The text does not say how a MyChart Central question is routed beyond giving a separate MyChart Central support email.
Account & Service Control · Procedure
If your provider cannot resolve it, contact Epic by mail, phone or email
If you still need support after working with your provider, any remaining questions, complaints or claims about the app should be directed to Epic. Epic lists a mailing address (Epic Systems Corporation, 1979 Milky Way, Verona, WI, 53593, USA), a phone number (1-608-271-9000), an email address for general inquiries (info@epic.com) and a separate email address for MyChart Central (MyChartCentralSupport@epic.com).
Supporting quotations
If You still need support after working with Your Provider, any remaining questions, complaints, or claims with respect to the App should be directed to Epic using the contact information below.
By mail: Epic Systems Corporation
1979 Milky Way, Verona, WI, 53593
USA
By phone: 1–608–271–9000
By email (for general inquiries): info@epic.com.
By email (for MyChart Central): MyChartCentralSupport@epic.com
Qualifications & exceptions
This is the second step, after working with your provider.