MyChart Mobile End User License Agreement

Epic MyChart · agreement dated May 16, 2025 · Official agreement

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11 of 75 cards in Content & IP Rights

Content & IP Rights · Permission or license

You get a limited, personal, non-transferable license to use the app

You may use the app for personal purposes in accordance with the agreement. If you comply with the agreement, Epic grants you a non-exclusive, personal, non-transferable, non-sublicensable, limited license to use the app on any device you own or control, solely to perform the functions and tasks available to you as an end user. Your use is strictly limited as the agreement provides and no other use is permitted.

Supporting quotations

SCOPE OF LICENSE
You may use the App for personal purposes in accordance with this Agreement.
Subject to Your compliance with the terms of this Agreement, Epic grants to You a non-exclusive, personal, non-transferable, non-sublicensable, limited license to use the App on any device You own or control, solely for the purpose of performing the functions and tasks available to You as an end user of the App.
Your use of the App is strictly limited as provided in this Agreement. No other use of the App is permitted.

Qualifications & exceptions

  • The license is conditioned on your compliance with the agreement.
  • It covers devices you own or control.

Content & IP Rights · Restriction or exception

Epic keeps all rights in the app, which is licensed to you, not sold

Epic reserves all ownership and intellectual property rights in the app, including trade secrets, patents, copyrights, trademarks and similar rights. The Epic name and logo and the product and service names associated with the app are trademarks of Epic (or your provider or other third-party providers), and you are given no right or license to use them. The app and its updates, upgrades or derivative works remain Epic's copyrighted work. The technology used to operate the app, and its structure, organization, underlying data, information and source code, are described as Epic's trade secrets and intellectual property, and you get no license to access or use them. The app is licensed, not sold, to you.

Supporting quotations

Epic reserves all ownership and intellectual property rights, including, without limitation all trade secrets, patents and patent applications, copyrights, trademarks, trade names, service marks, moral rights, contractual rights and other intellectual property and property rights in and to the App.
The Epic name and logo, along with the product and service names associated with the App are trademarks of Epic (or Your Provider or other third party providers) and no right or license is granted to You to use them.
no right or license is granted to You to access or use them. The App is licensed, not sold, to You.

Qualifications & exceptions

  • Trademarks are attributed to Epic, your provider or other third-party providers.

Content & IP Rights · Restriction or exception

You get only the Section 1 rights and may not let others do the listed prohibited things

The agreement gives you only the limited rights to use the app set out in Section 1 (Scope of License); Epic reserves all other rights not expressly granted. You may not, and may not permit any third party to, do any of the twelve listed things. The first four are explained in the cards that follow here; the rest appear in the next part of the list.

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LICENSE LIMITATIONS
This Agreement gives You only limited rights to use the App as set forth in Section 1 (Scope of License) above. Epic reserves all other rights not expressly granted to You.
You may not, and You may not permit any third party to, do any of the following:

Qualifications & exceptions

  • The prohibition also covers permitting a third party to do the listed things.

Content & IP Rights · Restriction or exception

You may not share benchmark or comparison test results of the app without Epic's written permission

You may not publish, discuss, release, broadcast or otherwise disseminate to any third party the results of any benchmark or comparison tests of the app unless you first have Epic's written permission.

Supporting quotations

(1) publish, discuss, release, broadcast or otherwise disseminate to any third party, the results of any benchmark or comparison tests of the App without the prior written permission of Epic;

Qualifications & exceptions

  • Epic's prior written permission lifts the restriction.

Content & IP Rights · Restriction or exception

You may not bypass the app's technical limits, reverse engineer it or build it into other software

You may not work around technical limitations in the app, including access restrictions. You may not reverse engineer, decompile or disassemble the app, except only to the extent applicable law expressly permits doing so for purposes of interoperability. You may not incorporate the app into any other software product.

Supporting quotations

(2) work around technical limitations in the App, including any access restrictions;
(3) reverse engineer, decompile, or disassemble the App, except and only to the extent that applicable law expressly permits doing so for purposes of interoperability;
(4) incorporate the App into any other software product;

Qualifications & exceptions

  • The reverse-engineering restriction has a narrow exception where applicable law expressly permits it for interoperability.

Content & IP Rights · Restriction or exception

You may not lend, sell, license or pass on your access to the app or make it available to others

You may not distribute, lease, lend, loan, sell, resell, redistribute, license, sublicense or transfer any of your rights to access or use the app, or otherwise make the app available to any third party.

Supporting quotations

(9) distribute, lease, lend, loan, sell, resell, redistribute, license, sublicense, or transfer any of Your rights to access or use the App, or otherwise make the App available to any third party;

Qualifications & exceptions

  • Item (9) of the list of things you may not do or permit a third party to do.

Content & IP Rights · Restriction or exception

You may not modify or copy the app without written permission, or remove its ownership notices

You may not modify, alter, reproduce or create any derivative work of the app without the prior written permission of Epic or your provider. You may not remove, obscure or alter any copyright notice or other proprietary rights notice, including the Epic logo, from the app. This sits alongside the agreement's statement that the app and its updates, upgrades or derivative works remain Epic's copyrighted work.

Supporting quotations

(10) modify, alter, reproduce, or create any derivative work of the App without the prior written permission of Epic or Your Provider;
(11) remove or obscure or alter any copyright notice or other proprietary rights notice (including the Epic logo) from the App; and
The App and any updates, upgrades or derivative works to the App are, and will remain, the copyrighted work of Epic.

Qualifications & exceptions

  • Items (10) and (11) of the list; written permission from either Epic or your provider lifts the modification restriction.

Content & IP Rights · Restriction or exception

Content and services from your provider stay protected, and you may not copy or exploit them

You agree that services and materials provided by your provider may contain proprietary content, information and material protected by intellectual property and other laws, including copyright, and that you will not use such content except for permitted use of the Services or the materials provided by your provider. No portion of the Services or the materials provided by your provider may be reproduced in any form or by any means. You agree not to modify, rent, lease, loan, sell, distribute, create derivative works based on, or exploit in any unauthorized way, the Services or the materials provided by your provider.

Supporting quotations

You agree that any Services and materials provided by Your Provider may contain proprietary content, information and material that is protected by applicable intellectual property and other laws, including but not limited to copyright, and that You will not use such proprietary content, information or materials in any way whatsoever except for permitted use of the Services or the materials provided by Your Provider.
No portion of the Services or the materials provided by Your Provider may be reproduced in any form or by any means.
You agree not to modify, rent, lease, loan, sell, distribute, or create derivative works based on, or exploit in any unauthorized way, the Services or the materials provided by Your Provider.

Qualifications & exceptions

  • The restriction on use has an exception for "permitted use of the Services or the materials provided by Your Provider".

Not stated here

  • The text does not say whether your own health information shown in the app counts as "materials provided by Your Provider" for the no-reproduction sentence, or what use of provider materials is "permitted".

Content & IP Rights · Procedure

Report claimed copyright infringement to Epic's Legal Notices contact

Epic says it respects the copyrights and other intellectual property rights of app users and other third parties. If you believe in good faith that your copyrighted work has been reproduced on the app without authorization, you can reach Epic's agent for notice of claims of copyright or other intellectual property infringement by mail at Epic Systems Corporation, Attn: Legal, 1979 Milky Way, Verona, WI 53593, USA, or by email at LegalNotices@epic.com.

Supporting quotations

INFRINGEMENT
If You believe in good faith that Your copyrighted work has been reproduced on the App without authorization, Epic’s agent for notice of claims of copyright or other intellectual property infringement can be reached as follows:
By mail: Epic Systems Corporation
Attn: Legal
1979 Milky Way, Verona, WI 53593
USA
By email: LegalNotices@epic.com

Content & IP Rights · Procedure

An infringement notice must include five items, including a good-faith statement and a signature

If you contact Epic about a claim of this kind, you should provide: (1) the identity of the infringed work and of the allegedly infringing work; (2) your name, address, daytime phone number and email address, if available; (3) a statement that you have a good-faith belief that the use of the copyrighted work is not authorized by the owner, its agent or the law; (4) a statement that the information in the notification is accurate and, under penalty of perjury, that you are authorized to act on behalf of the owner; and (5) your electronic or physical signature.

Supporting quotations

If You contact Epic about any such claims, please provide the following information: (1) the identity of the infringed work and of the allegedly infringed work; (2) Your name, address, daytime phone number, and email address, if available; (3) a statement that You have a good-faith belief that the use of the copyrighted work is not authorized by the owner, his or her agent, or the law; (4) a statement that the information in the notification is accurate and, under penalty of perjury, that You are authorized to act on behalf of the owner; and (5) Your electronic or physical signature.

Qualifications & exceptions

  • The text says "please provide"; it does not say what Epic does if an item is missing.

Content & IP Rights · Permission or license

iOS users may use the app on other accounts through Family Sharing or volume purchasing

In addition to the license terms above, you may also access, acquire and use the app on other accounts associated with you via Family Sharing or volume purchasing. Your use of the app is also subject to any applicable terms of service from Apple.

Supporting quotations

In addition to the license terms above, You may also access, acquire, and use the App on other accounts associated with You via Family Sharing or volume purchasing. Your use of the App is also subject to any applicable terms of service from Apple.

Qualifications & exceptions

  • Applies to iOS users under the iOS-only terms.

Not stated here

  • Apple's terms of service are not supplied in this source.

Cross-references