Consumers paying by card in Singapore, Hong Kong or Mexico contract with a local affiliate for payment processing only
The payment-processing list continues beyond Europe, Australia and Canada. Consumers located in Singapore who submit a credit card for Eventbrite to process a purchase contract with Eventbrite Singapore Pte. Ltd., Consumers in Hong Kong with Eventbrite Hong Kong Limited, and Consumers in Mexico with Eventbrite Mexico Payment Processing S. DE R.L. DE C.V. In each case this is for purposes of Eventbrite Payment Processing only.
Supporting quotations
If you are a Consumer located in Singapore and submitting a credit card for Eventbrite to process your purchase, for purposes of Eventbrite Payment Processing only, you are contracting with Eventbrite Singapore Pte. Ltd.
If you are a Consumer located in Hong Kong and submitting a credit card for Eventbrite to process your purchase, for purposes of Eventbrite Payment Processing only, you are contracting with Eventbrite Hong Kong Limited
If you are a Consumer located in Mexico and submitting a credit card for Eventbrite to process your purchase, for purposes of Eventbrite Payment Processing only, you are contracting with Eventbrite Mexico Payment Processing S. DE R.L. DE C.V.
Qualifications & exceptions
Applies only to Consumers who submit a credit card for Eventbrite to process a purchase.
For purposes of Eventbrite Payment Processing only.
Not stated here
Eventbrite Payment Processing is defined in the Merchant Agreement, whose text is not supplied here.
Charges & Financial Obligations · Context
Consumers who pay by card in some regions contract with a regional affiliate for payment processing only
If you are a Consumer submitting a credit card to Eventbrite to process a purchase, you may be contracting with an Eventbrite affiliate for Eventbrite Payment Processing only. Consumers located in Europe contract with Eventbrite Operations (IE) Ltd in Ireland, Consumers in Australia with Eventbrite AU Pty Limited, Consumers in Canada with Eventbrite Canada Inc., and Consumers in Singapore with Eventbrite Singapore Pte. Ltd. The list continues with further regions in the next section of the Terms. This affiliate arrangement is limited to payment processing; the contracting entity for the rest of the Terms is described separately.
Supporting quotations
Depending on where you are located, if you are a Consumer submitting a credit card to us to process your purchase, you may be contracting with an Affiliate of Eventbrite, Inc. for purposes of Eventbrite Payment Processing
If you are a Consumer located in Europe and submitting a credit card for Eventbrite to process your purchase, for purposes of Eventbrite Payment Processing only, you are contracting with Eventbrite Operations (IE) Ltd, an Irish limited liability company
If you are a Consumer located in Australia and submitting a credit card for Eventbrite to process your purchase, for purposes of Eventbrite Payment Processing only, you are contracting with Eventbrite AU Pty Limited
If you are a Consumer located in Canada and submitting a credit card for Eventbrite to process your purchase, for purposes of Eventbrite Payment Processing only, you are contracting with Eventbrite Canada Inc.
If you are a Consumer located in Singapore and submitting a credit card for Eventbrite to process your purchase, for purposes of Eventbrite Payment Processing only, you are contracting with Eventbrite Singapore Pte. Ltd.
Qualifications & exceptions
Applies only to Consumers submitting a credit card for Eventbrite to process their purchase.
Applies for purposes of Eventbrite Payment Processing only.
Not stated here
Eventbrite Payment Processing is defined in the Merchant Agreement, whose text is not supplied here.
The regions named in this card are not the whole list; read the next card for the remaining payment-processing entities.
Charges & Financial Obligations · Company practice
The Organizer picks the payment method; Eventbrite acts as limited payment agent or only passes details along
For events with paid tickets, the Organizer chooses the payment processing method offered to Consumers, and Consumers must use the method the Organizer selects. If the Organizer uses Eventbrite Payment Processing, Eventbrite acts as the Organizer's limited agent to process payments from Consumers on the Organizer's behalf using its third-party payment service providers. If the Organizer selects Facilitated Payment Processing, Eventbrite transmits the Consumer's payment details to the Organizer's designated payment provider but does not process the transaction.
Supporting quotations
If the Organizer is hosting an event with paid tickets, the Organizer selects the payment processing method offered to Consumers for its event as more fully described in the [Merchant Agreement](https://www.eventbrite.com/help/en-us/articles/346993/eventbrite-merchant-agreement/).
Consumers must use the payment processing method the Organizer selects to collect payment.
we act as the Organizer's limited agent to process payments from Consumers on the Organizer's behalf using our third-party payment service providers.
we transmit the Consumer’s payment details to the Organizer’s designated payment provider but do not process the transaction.
Qualifications & exceptions
Applies to events with paid tickets.
Under Eventbrite Payment Processing, Eventbrite is only a limited agent acting for the Organizer.
Under Facilitated Payment Processing, Eventbrite does not process the transaction.
Not stated here
Eventbrite Payment Processing and Facilitated Payment Processing are defined in the Merchant Agreement, whose text is not supplied here.
The third-party payment service providers are not named.
Charges & Financial Obligations · Restriction or exception
Eventbrite's total liability is capped at recent fees or ticket purchases, or $100, with an Event Proceeds exception
Apart from Eventbrite's obligation to pay out Event Proceeds to certain Organizers in certain circumstances under the Merchant Agreement (and only under those terms), the Eventbrite Released Parties' maximum aggregate liability is capped. For Organizers of events on the Site with paid tickets, the cap is the Eventbrite Fees, net of any Eventbrite Payment Processing Fees, the Organizer paid Eventbrite in the three months before the circumstances giving rise to the claim. For other Users, the cap is the total price of the tickets or registrations the User bought through the Services in the three months before those circumstances, or, if none were bought, one hundred U.S. dollars (USD $100).
Supporting quotations
In addition, other than our obligation to pay out Event Proceeds in certain circumstances to certain Organizers under the [Merchant Agreement](https://www.eventbrite.com/help/en-us/articles/346993/eventbrite-merchant-agreement/), and only in accordance with those terms, the Eventbrite Released Parties’ maximum aggregate liability is limited to the following:
For Organizers of events on our Site with paid tickets:
The Eventbrite Fees (net of any Eventbrite Payment Processing Fees) that the Organizer paid us in the three (3) month period immediately preceding the circumstances giving rise to their claim; or
For other Users:
The total price of all tickets or registrations that the User purchased or made through the Services in the three (3) month period immediately preceding the circumstances giving rise to their claim; or
If no tickets or registrations were purchased one hundred U.S. Dollars (USD $100).
Qualifications & exceptions
The cap is stated as being 'in addition' to the damages exclusion and applies to the aggregate liability of all the Eventbrite Released Parties together.
Look-back period is three months immediately before the circumstances giving rise to the claim.
Organizers' cap applies to events on the Site with paid tickets; for Organizers it is measured by fees they paid, net of payment processing fees.
Other Users' cap is measured by ticket or registration purchases, with a USD $100 fallback if there were none.
Event Proceeds payouts to certain Organizers under the Merchant Agreement are carved out of the cap, only under those terms.
Not stated here
Event Proceeds, Eventbrite Fees and Eventbrite Payment Processing Fees are defined in the Merchant Agreement, whose text is not supplied here.
The Organizer item ends with 'or' but no other Organizer alternative follows, and the text does not say what cap applies to an Organizer of an event without paid tickets.
For other Users, the text gives the ticket-total cap and the USD $100 amount for when no tickets were bought, and does not say whether $100 is also a floor when purchases were small.
Charges & Financial Obligations · Company commitment
Eventbrite advances arbitration costs for claims of $10,000 or less, but you may have to reimburse frivolous claims
Filing, administration and arbitrator costs imposed by the AAA are governed by the AAA Rules, with two Eventbrite commitments for arbitrations you start against it. If the value of the relief you seek is $10,000 or less, Eventbrite advances all filing, administrative and arbitration costs and expenses imposed by the AAA, subject to reimbursement. If your claim arises from your use of the Services as a Consumer, the relief sought is more than $10,000 and you show the arbitrator that these costs would be more expensive than a court proceeding, Eventbrite pays the amount of those costs. If the arbitrator decides all your claims were frivolous when filed, or that you kept pressing them after receiving information showing they were frivolous, you agree to reimburse Eventbrite for the costs and expenses it paid and that you would have owed under the AAA Rules. In Batch arbitration there is one set of arbitration fees for each Batch.
Supporting quotations
This is how we decide who’s responsible for the costs of arbitration and legal fees.
Payment of all filing, administration, and arbitrator costs and expenses imposed by AAA will be governed by the AAA Rules, provided that if you are initiating an arbitration against Eventbrite and the value of the relief sought is ten thousand dollars ($10,000) or less, then Eventbrite will advance all filing, administrative and arbitration costs and expenses imposed by AAA (subject to reimbursement as set forth below).
Further, if you are initiating an arbitration against Eventbrite and your claim arises from your use of the Services as a Consumer, but the value of relief sought is more than ten thousand dollars ($10,000) and you demonstrate to the arbitrator that such costs and expenses would be more expensive than a court proceeding, then Eventbrite will pay the amount of any such costs and expenses.
In the event that the arbitrator determines that all of the claims you assert in arbitration were frivolous at the time they were filed or that you continued to press those claims even after receiving information demonstrating that such claims were frivolous, you agree to reimburse Eventbrite for all of the costs and expenses that Eventbrite paid and that you would have been obligated to pay under the AAA Rules.
AAA shall thereafter provide for the resolution of each Batch as a single consolidated arbitration with a single arbitrator appointed by AAA, one set of arbitration fees, and one hearing (if any) per Batch
Qualifications & exceptions
The $10,000 advance applies when you are initiating an arbitration against Eventbrite and the relief sought is $10,000 or less.
The above-$10,000 payment applies only to Consumer claims and only if you demonstrate to the arbitrator that the costs would exceed a court proceeding.
Reimbursement duty applies only if the arbitrator determines all your claims were frivolous when filed or you kept pressing them after receiving information that they were frivolous.
Not stated here
The AAA Rules' fee schedules are not supplied, so the amounts are not stated.
The text does not say who bears costs when Eventbrite starts the arbitration, other than by reference to the AAA Rules.
Charges & Financial Obligations · Procedure
Each side pays its own attorneys' fees unless the arbitrator rules otherwise on a request within 14 days
To the maximum extent the applicable law allows, each party bears its own attorneys' fees and expenses in connection with an arbitration. The arbitrator may make rulings and resolve disputes about reimbursement of attorneys' fees and expenses if either party asks within fourteen days of the arbitrator's ruling on the merits.
Supporting quotations
To the maximum extent allowed under applicable law, each party will bear its own attorneys' fees and expenses in connection with any arbitration proceeding. The arbitrator may make rulings and resolve disputes as to the reimbursement of attorneys' fees and expenses upon request from either party made within fourteen (14) days of the arbitrator's ruling on the merits.
Qualifications & exceptions
Each party bears its own fees 'to the maximum extent allowed under applicable law'.
Requests for reimbursement must be made within 14 days of the arbitrator's ruling on the merits.
Not stated here
The text does not say on what basis the arbitrator may order reimbursement.
Charges & Financial Obligations · Company practice
Creating an account is free, but Eventbrite charges fees that vary and can reach Consumers in several forms
Creating an account is free. Eventbrite charges fees to list an event and to buy or sell paid tickets or registrations. The fees may vary based on individual agreements with certain Organizers. In some cases an Organizer decides whether the fees are passed on to Consumers and shown as 'Fees' on the event page, or absorbed into the ticket price and paid by the Organizer out of gross proceeds. Fees charged to Consumers may include other charges, including facility fees, royalties, taxes, processing fees and fulfillment fees, so what Consumers pay is not necessarily what Eventbrite charges the Organizer or the standard fees described to Organizers. Some fees are meant to cover Eventbrite's costs but may include an element of profit or of loss. Eventbrite does not control, and cannot disclose, fees from your bank or credit card company, including for foreign currency or foreign purchases, and tells you to check with them.
Supporting quotations
We charge the following fees.
Creating an account is free. However, we charge fees to list an event and to buy/sell paid tickets or registrations. These fees may vary based on individual agreements between us and certain Organizers.
In some cases, Organizers may determine whether these fees will be passed along to Consumers and shown as "Fees" on the applicable event page or absorbed into the ticket or registration price and paid by the Organizer out of ticket and registration gross proceeds. The fees charged to Consumers may include other charges, including facility fees, royalties, taxes, processing fees, and fulfillment fees.
This means that the fees paid by Consumers for an event are not necessarily the same as those charged by us to the applicable Organizer or the standard fees described on the Services to Organizers. In addition, some fees are meant to defray costs incurred by us, but may in some cases include an element of profit and in some cases include an element of loss.
We do not control (and cannot disclose) fees levied by your bank and/or credit card company, including fees for purchasing tickets and registrations in foreign currencies or from foreign persons. Be sure to check with your bank or credit card company prior to purchasing to understand all applicable fees, credit card surcharges, and currency conversion rates.
Qualifications & exceptions
Fees vary by individual agreement for certain Organizers.
Whether fees are shown to Consumers or absorbed by the Organizer is decided by the Organizer 'in some cases'.
The Consumer-fee list uses 'including', so it is not complete.
Bank and card fees are outside Eventbrite's control.
Not stated here
The standard fee amounts are not stated in this passage; they are described on the Services and in the Merchant Agreement, neither of which is supplied.
Charges & Financial Obligations · Procedure
Consumers ask the Organizer for refunds and must not use a refunded ticket, which counts as fraud
Consumers who want a refund should contact the Organizer, because all transactions are between an Organizer and its Consumers; the text points to a help article about getting a refund. Consumers must not use a ticket that has been refunded, and Organizers must not accept invalid tickets. If you are a Consumer and receive a refund, you will discard the ticket and not use it, or any copy, to attend the event, and the Terms say that violating this is fraud.
Supporting quotations
Consumers requesting a refund should contact the Organizer. Consumers must not use a ticket that has been refunded, and Organizers must not accept invalid tickets.
Because all transactions are between an Organizer and its Consumers, we ask that all Consumers contact the applicable Organizer of their event with any refund requests.
If you are a Consumer and you receive a refund for your ticket, you will discard the ticket and will not use it (or any copy of it) to attend the event. Violation of this is fraud.
Qualifications & exceptions
Refund requests go to the Organizer of the event, not to Eventbrite.
The refund conditions an Organizer sets are in documents not supplied.
Not stated here
The Organizer Refund Policy Requirements and the linked refund help article are not supplied, so when a refund is available is not explained.