Respect other members and their different opinions
Flo asks members to keep the community welcoming and respectful, including when sensitive topics bring out different opinions.
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Let’s keep our community kind and positive, together. This is a welcoming space for everyone, where many sensitive topics can be shared. We understand there are different approaches to these topics and that people may have different opinions. But don’t forget — there is always a real person on the other side of the screen who may need your support. Let’s respect each other.
Content & IP Rights · Company practice
An entire disrespectful discussion may be deleted
Discussions should stay on topic, positive and respectful. Flo may delete the whole discussion if this is not followed, even when the original comment is acceptable. If you believe removal did not reflect a violation of the Terms of Use or these rules, appeal through support@flo.health or the app’s Help menu; other appeal channels are not considered.
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Discussions and disagreements can happen — and if they do, please remember to keep things on topic, positive, and respectful. We encourage lively, emotional conversations and sharing of personal experiences without judgment or hate. If this isn’t followed, we may delete the whole discussion, even if the original comment is acceptable and respectful.
If you believe you haven’t violated our Terms of Use and/or Secret Chats rules, please contact us at support@flo.health or via the “Help” menu in the app. Appeals sent via any other means will not be considered.
Not stated here
The linked Terms of Use are not supplied here; this card cannot describe their additional rules.
Content & IP Rights · Restriction or exception
Off-topic posts may be removed
Choose an accurate category for a new post and keep replies relevant to the question. The moderation team may remove a post it considers off topic. If you believe a removal did not reflect a violation of the Terms of Use or these rules, use support@flo.health or the app’s Help menu to appeal; other channels are not considered.
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Whether you want to ask for advice, share an experience, or even just vent, please keep it relevant; for example, by choosing the most accurate category for a new post or replying to a question with a related answer. This way, other members can find your comment, helping you receive relevant and/or helpful replies. If you don’t do this, your post may be considered off topic and removed by the moderation team.
If you believe you haven’t violated our Terms of Use and/or Secret Chats rules, please contact us at support@flo.health or via the “Help” menu in the app. Appeals sent via any other means will not be considered.
Not stated here
The linked Terms of Use are not supplied here; this card cannot describe their additional rules.
Content & IP Rights · Restriction or exception
Political, religious and polarizing comments will be removed
Secret Chats is not a place to debate politics, religion or other polarizing social issues. Flo says it aims to respect freedom of speech while maintaining an inclusive space, and will remove political, religious or polarizing comments.
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No political or religious discussion
Secret Chats is not for discussion or debate around politics, religion, or other polarizing social issues. We aim to respect everyone’s freedom of speech, while ensuring that everyone feels welcome here.
Political, religious, and/or polarizing comments will be removed to maintain an inclusive space for everyone.
Cross-references
contrast (model-proposed): Respect other members and their different opinions — contrast: Flo welcomes different opinions and aims to respect speech, while excluding political, religious and polarizing discussions. This is a tension in permitted discussion scope, not a finding that the rules are contradictory.
Content & IP Rights · Restriction or exception
Hate, threats, harassment and identity exposure are prohibited
Flo does not tolerate racism, sexism, homophobia, transphobia or other hate speech. It will delete content promoting or approving violence based on race or ethnicity, religion, disability, age, nationality, sexual orientation, gender identity, political views, health status or appearance. Comments revealing personal information, inciting harassment, making threats or personal attacks, or involving abusive or predatory behavior will also be removed.
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No hate
We don’t tolerate racism, sexism, homophobia, transphobia, or other hate speech here at Flo.
Hate has no place in our community. Members are here to get and give support, share personal experiences, and ask for advice, not to be judged or criticized.
Anything that promotes or approves violence against individuals or groups based on race or ethnicity, religious beliefs, disability, age, nationality, sexual orientation, gender identity, political views, health status, or appearance will be deleted. Comments revealing someone’s personal information, inciting harassment, threats, personal attacks, or featuring abusive or predatory behavior will also be removed.
Content & IP Rights · Restriction or exception
Excessive obscenity may be deleted; sexting is prohibited
Flo may delete comments with excessive swearing or obscenity. Secret Chats must not be used for sexting.
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No overuse of profanities (curse words) or vulgar language
We may delete comments with an excessive amount of swearing or obscenity. Secret Chats should also not be used for “sexting.”
Content & IP Rights · Restriction or exception
Keep posts relevant and avoid repeat posting across discussions
Post and reply only on relevant topics, and choose the most relevant category for a new post. Search can help find existing conversations. Off-topic posts may be removed. Avoid posting the same thing across discussions at once; moderators may delete it if considered spam.
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Keep things on topic
Please only post or reply to relevant topics. Why not use our search bar? That could help you find previous, relevant conversations.
Or start your own post! Just be sure to choose the most relevant category for it.
Try to avoid posting the same thing in different discussions at once. Our moderation team may delete it if it’s considered to be spamming.
Whether you want to ask for advice, share an experience, or even just vent, please keep it relevant; for example, by choosing the most accurate category for a new post or replying to a question with a related answer. This way, other members can find your comment, helping you receive relevant and/or helpful replies. If you don’t do this, your post may be considered off topic and removed by the moderation team.
Content & IP Rights · Restriction or exception
Commercial content, promotion and spam will be deleted
Flo will delete commercial or spam-like content. Examples include self-promotion through social accounts, websites, email or phone details; repeated content or links; selling or distributing products; petitions of any kind; and requests for funds for any reason. Flo may also delete comments with excessive spacing.
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This is a promotion-free space
We’ll delete anything that is commercial or spam-like, including but not limited to self-promotion with links to other social media accounts, websites, emails, or phone numbers; repetitive posting of the same content or links; selling or distributing any products; promoting petitions of any kind; or soliciting funds for any reason. We may also delete comments that use excessive spacing.
Content & IP Rights · Restriction or exception
Comments promoting illegal activities will be removed
Flo says it must respect local and international laws and remove comments advocating or promoting illegal activities. Its non-exhaustive examples include drugs, underage drinking, criminal activity, animal abuse and terrorism.
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No promotion of illegal activities
So that people of all backgrounds feel comfortable here, we must respect local and international laws and remove comments that advocate or promote illegal activities, including but not limited to drugs, underage drinking, criminal activity, animal abuse, and terrorism.
Content & IP Rights · Restriction or exception
Medical advice is not verified and advice comments will be deleted
Secret Chats does not replace professional medical advice, and Flo does not verify comments for medical accuracy, safety or effectiveness. Moderators will delete comments requesting or sharing medical advice, including specific treatments or medication dosages. Personal experiences are encouraged, but health concerns or questions should go to a qualified medical professional.
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Always seek professional medical advice
Secret Chats is not a substitute for medical advice. We don’t verify comments for medical accuracy, safety, or effectiveness.
Our moderation team will delete comments asking for or sharing medical advice, including comments about specific treatments and medication dosages.
We encourage the sharing of your personal experiences, but please remember that everyone is unique. Always seek the opinion of a qualified medical professional if you have any concerns or questions regarding your health.
Cross-references
narrows (model-proposed): Secret Chats rules took effect February 15, 2025 — narrows: The health-support community encourages personal experiences, but does not replace professional advice and removes comments requesting or sharing medical advice.
Content & IP Rights · Procedure
Report offensive or illegal content for moderator review
Rather than engage with offensive or illegal content, use Report to send the post or comment to moderators, who decide whether it violates the rules and what action to take. You may also report abusive or inappropriate content by emailing support@flo.health or using the app’s Help menu; include screenshots of the content to investigate. Do not use Report merely to express disagreement or disapproval.
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You can help us keep the community an enjoyable space by reporting abusive comments or other inappropriate behavior. If you notice something offensive or illegal, please don’t engage. Instead, use the “Report” button to submit a comment or post for review by our moderation team, who will determine whether there’s a violation of our rules and take appropriate action.
You may also report abusive or inappropriate comments/posts by emailing support@flo.health or contacting us via the “Help” menu in the app. Please include screenshots of the comments/posts you want us to investigate.
Naturally, you might not like or agree with everything you see in the Secret Chats. Please do not use the “Report” button just to express your disapproval.