Account & Service Control · Restriction or exception
Minimum age is 13, and teens need a parent or guardian's permission
You must be at least 13 years old, or the minimum age required in your country, and you must confirm that you meet the minimum age. Teenagers aged 13 to 17 must have a parent or legal guardian's permission, and the parent or guardian must agree to the Terms of Service. A parent or legal guardian of a minor using the Service, together with the minor, accepts and agrees to be bound by the Terms and is responsible for all use of the Service.
Supporting quotations
You must be at least 13 years old or the minimum age required in your country to use the Service, and you must confirm that you meet the minimum age requirement.
If you are a teenager between the ages of 13 and 17 years old, you must have your parent or legal guardian's permission to use the Service, and they must agree to our Terms of Service.
If you are the parent or legal guardian of a minor using the Service, you and the minor accept and agree to be bound by these Terms and are responsible for all use of the Service.
Qualifications & exceptions
Teen permission requirement applies to ages 13 to 17.
A parent or guardian of a minor user is responsible for all use of the Service together with the minor.
Not stated here
The text says 'at least 13 years old or the minimum age required in your country' without saying which applies where a country sets a different minimum.
How SpaceXSI checks parental permission is not stated.
Account & Service Control · Company commitment
Safeguards for minors where the law requires them, and parents are encouraged to monitor
SpaceXSI says it applies controls and safeguards designed to support age-appropriate experiences for minors as required by applicable law. Parents and guardians are encouraged to be involved and to take care in monitoring their teenagers' use of the Service. Parents or guardians who choose to use certain features to aid their interactions with their children must use the data controls provided in the Service to select the appropriate features for their needs.
Supporting quotations
We apply controls and safeguards designed to support age appropriate experiences for minors as required by applicable law.
Parents and guardians are encouraged to be involved and to exercise care in monitoring the use of the Service by their teenagers.
must make use of the data controls provided in the Service to select the appropriate features for their needs.
Qualifications & exceptions
The safeguards commitment is framed as 'as required by applicable law', not as an unconditional guarantee.
The data-controls duty applies to parents or guardians who choose to use certain features to aid interactions with their children.
Not stated here
The specific controls and safeguards are not listed.
Account & Service Control · Restriction or exception
Accurate registration, no account sharing, and responsibility for activity under your account
To register for an account you must provide accurate and complete information. You may not share your account credentials or make your account available to anyone else, and you are responsible for all activities that occur under your account. If you create an account or use the Service on behalf of another person or entity, you must have the authority to accept the Terms on their behalf.
Supporting quotations
You must provide accurate and complete information to register for an account to use our Service.
You may not share your account credentials or make your account available to anyone else, and are responsible for all activities that occur under your account.
If you create an account or use the Service on behalf of another person or entity, you must have the authority to accept these Terms on their behalf.
Qualifications & exceptions
Authority requirement applies when you act on behalf of another person or entity.
Account & Service Control · Company practice
A work email can link your account to your employer's Enterprise subscription, giving its administrator control
If you use an email address associated with your employer or another organization, your account may be linked to that organization's Grok Enterprise subscription. In that case the organization's administrator may access, monitor and control your account in accordance with SpaceXSI's Enterprise Terms of Service. This is conditional: it applies to accounts using such an email address, and the text says the account 'may' be linked.
Supporting quotations
If you use an email address associated with your employer or other organization, your account may be linked to that organization’s Grok Enterprise subscription.
the organization’s administrator may access, monitor and control your account in accordance with SpaceXSI’s Enterprise Terms of Service.
Qualifications & exceptions
Applies when you use an email address associated with your employer or other organization.
The text says the account 'may' be linked, not that it always is.
Not stated here
The Enterprise Terms of Service are not supplied, so the extent of the administrator's access, monitoring and control is not described here.
The text does not say whether you are told or can decline the link.
Cross-references
related (model-proposed): Business and developer use is governed by separate Enterprise Terms — references: An account that uses a work email address may be linked to an organization's Enterprise subscription and administered under the Enterprise Terms of Service, which are the separate terms for business use named in the opening.
Account & Service Control · Permission or license
You may use the Service only while you comply with the Terms, the law, the AUP and SpaceXSI's other guidelines
You may access and use the Service, subject to your compliance with the Terms. You must comply with all applicable laws, the Acceptable Use Policy, and any other documentation, guidelines or policies SpaceXSI makes available to you, including on its website. Because the permission is conditioned on compliance, breaking those rules can put the permission at risk; the Terms elsewhere describe suspension and termination.
Supporting quotations
Subject to your compliance with these Terms, you may access and use our Service.
You must comply with all applicable laws as well as our Acceptable Use Policy and any other documentation, guidelines, or policies we make available to you, including on our website.
Qualifications & exceptions
Permission is 'subject to your compliance with these Terms'.
The duty to comply extends to documentation, guidelines or policies made available to you, including on SpaceXSI's website.
Not stated here
The Acceptable Use Policy and the other documentation, guidelines and policies are not supplied, so their content is unknown.
The text does not say how you are notified when those other materials change.
Account & Service Control · Restriction or exception
People who violate the Terms, were previously removed, or have no valid contract may not use the Service
The Terms list who is prohibited from using the Service: anyone who violates the Terms, the Acceptable Use Policy, or other documentation, guidelines or policies made available to you, and anyone who has been previously removed from the Service. Separately, if you do not have a valid contract with SpaceXSI you are prohibited from using the Service.
Supporting quotations
Who Is Prohibited From Using the Service.
Anyone who violates these Terms, Acceptable Use Policy, other documentation, guidelines, or policies we make available to you.
Anyone who has been previously removed from the Service.
If you do not have a valid contract with us, you are prohibited from using our Service.
Qualifications & exceptions
The previous-removal ban is stated without a time limit or an appeal route in this passage; the appeals paragraph in the termination section covers accounts suspended or terminated in error.
Not stated here
The text does not say how long a prior removal bars someone, or whether a removed person can ever return.
Account & Service Control · Permission or license
SpaceXSI may change, suspend or end the Service or your access for any reason, with a narrower rule in Europe
SpaceXSI reserves the right to modify, suspend or discontinue the Service or your access, temporarily or permanently, in whole or in part. It may do so for any reason, including business, financial or legal reasons, or no reason where permitted by applicable law, and otherwise if it determines you have violated the Terms, the Acceptable Use Policy, guidelines or policies, or if doing so is necessary to prevent abuse, comply with the law or address security issues. For European Consumers the Europe Specific Terms replace the 'any reason' wording with a requirement of a 'reasonable and valid basis', such as a violation, preventing abuse, complying with the law or addressing security issues, and list further examples of such a basis, including technical, security or operational developments, compliance with a changed legal situation, optimizing the user experience through new features and a change in the business, for example due to policy, financial circumstances or other directional changes.
Supporting quotations
We reserve the right to modify, suspend or discontinue, temporarily or permanently, the Service or your access to the Service, in whole or in part.
We may do so for any reason, including business, financial, or legal reasons, or no reason where permitted by applicable law
if doing so is necessary to prevent abuse, comply with the law, or address security issues.
We reserve the right to modify, suspend or discontinue the Service or your access to the Service for a reasonable and valid basis
(v) a change in our business, for example due to policy, financial circumstances or other directional changes.
Qualifications & exceptions
No-reason suspension applies 'where permitted by applicable law'.
Europe Specific Terms require a reasonable and valid basis.
The termination section lists separate grounds for ending an account, and says a refund applies on discontinuation of prepaid, unused services.
Not stated here
The Europe Specific Terms phrase the list of valid bases with 'may include', so it is not shown to be exhaustive.
Account & Service Control · Permission or license
SpaceXSI may set rate limits at its sole discretion
At its sole discretion, SpaceXSI may implement rate limitations to accommodate system resources or usage needs.
Supporting quotations
At our sole discretion, we may implement rate limitations to accommodate system resources or usage needs.
Qualifications & exceptions
Purpose given: to accommodate system resources or usage needs.
Not stated here
The limits themselves and any notice before they are applied are not stated.
Account & Service Control · Permission or license
SpaceXSI may end or suspend your account without notice on listed grounds, including 120 days of inactivity
You are free to stop using the Service and close your account at any time. SpaceXSI may terminate or suspend your access, cancel your subscription or account, or delete your account at any time without notice if it determines, at its sole discretion, that: you breached the Terms, the Acceptable Use Policy, guidelines or other policies; it must do so to comply with the law; your use could cause risk or harm to SpaceXSI, its users or anyone else; or your account has been inactive for more than 120 days. For European Consumers, the Europe Specific Terms instead require a reasonable and valid basis for suspending or discontinuing access, and list examples. The general right to modify, suspend or discontinue the Service or your access 'for any reason' is a broader statement in the Using Our Service section.
Supporting quotations
You are free to stop using our Service at any time and close your account.
We may terminate or suspend your access to our Service, cancel your subscription or account, or delete your account at any time without notice to you if we determine, at our sole discretion, that:
You breached these Terms or our Acceptable Use Policy, guidelines, or other policies;
We must do so to comply with the law;
Your use of our Service could cause risk or harm to SpaceXSI, our users, or anyone else; or
Your account has been inactive for more than 120 days.
We reserve the right to modify, suspend or discontinue the Service or your access to the Service for a reasonable and valid basis
Qualifications & exceptions
Applies 'without notice to you' and 'at our sole discretion'.
The four grounds follow 'if we determine ... that'.
Inactivity ground: more than 120 days.
Europe Specific Terms require a reasonable and valid basis for European Consumers.
Not stated here
Whether account content is kept or deleted on termination or deletion is not stated here.
How 'inactive' is measured for the 120-day ground is not stated.
You can appeal a suspension or termination you think was made in error by emailing support
If you believe SpaceXSI has suspended or terminated your account in error, you can file an appeal by contacting support@x.ai. The text does not set a deadline, a response time or the standard of review.
Supporting quotations
If you believe we have suspended or terminated your account in error, you can file an appeal with us by contacting support@x.ai.
Qualifications & exceptions
Applies where you believe the suspension or termination was in error.
Not stated here
No response time, process or outcome commitment is stated.
Account & Service Control · Company commitment
If SpaceXSI discontinues the Service it will give notice and any applicable refund for prepaid, unused services
SpaceXSI may decide to discontinue the Service. If it does, it will provide you notice and any applicable refund for prepaid, unused services. The text does not say how much notice, or what makes a refund 'applicable'.
Supporting quotations
We may decide to discontinue our Service. If we do, we will provide you notice and any applicable refund for prepaid, unused services.
Qualifications & exceptions
Refund covers prepaid, unused services and is described as 'any applicable refund'.
Not stated here
The notice period and the conditions for an 'applicable' refund are not stated.
Account & Service Control · Procedure
Questions about the Service go to support@x.ai
If you have any questions about the Service, SpaceXSI says to contact it at support@x.ai.
Supporting quotations
If you have any questions about the Service, please contact us at support@x.ai.
Account & Service Control · Restriction or exception
Mobile apps need a compatible device, may use data you pay for, and update automatically
To use any mobile app you must have a compatible mobile device, and SpaceXSI does not warrant that any app will be compatible with your device. You may use mobile data with an app and may incur additional charges from your wireless provider; you are solely responsible for those charges. Mobile apps may update automatically to ensure you are using the latest version, and you consent to automatic upgrading on your device.
Supporting quotations
To use any mobile app, you must have a mobile device that is compatible with such app. SpaceXSI does not warrant that any app will be compatible with your mobile device.
You may use mobile data in connection with an app and may incur additional charges from your wireless provider in connection with such app. You understand and acknowledge that you are solely responsible for any such charges.
Mobile apps may update automatically to ensure you are using the latest version.
You consent to such automatic upgrading on your mobile device.
Qualifications & exceptions
Applies to mobile apps offered under the Service.
Not stated here
The text does not say whether you can turn off automatic updates.
Account & Service Control · Permission or license
SpaceXSI may suspend, terminate or limit service and delete content if Australian users attempt the prohibited uses
SpaceXSI may suspend or terminate your account, or cease providing you with all or part of the service, if you attempt to use Grok for any of the prohibited purposes listed in the Australian section. It may also delete the violative content from the service.
Supporting quotations
We may suspend or terminate your account or cease providing you with all or part of the service if you attempt to use Grok for any of these purposes. We may also delete the violative content from the service.
Qualifications & exceptions
Triggered by an attempt to use Grok for one of the listed purposes.
Not stated here
The text does not say whether notice or an appeal is given in this case; the termination section's general appeals paragraph covers accounts suspended in error.
Account & Service Control · Company practice
Age assurance in Australia can limit access to 18+ content, and users can limit their exposure in Settings
SpaceXSI uses age assurance measures to determine whether users in Australia are under 18. Until it can determine that a user is 18 or over, the user may not be able to access 18+ adult content. Users can also limit their own access or exposure to media that may contain 18+ adult content in Settings > Data Control.
Supporting quotations
We use age assurance measures to determine whether users in Australia are under 18. Until we are able to determine if a user is 18 or over, they may not be able to access 18+ adult content.
We also allow users to limit their access or exposure to media that may contain 18+ adult content in Settings > Data Control.
Qualifications & exceptions
Applies to users in Australia.
Access to 18+ content is limited until SpaceXSI determines the user is 18 or over.
Not stated here
The age assurance methods and the data they use are not described.
The text does not say whether the Settings option exists outside Australia.
Account & Service Control · Procedure
European Consumers must give accurate registration information, and no copy of the contract is filed
As a European Consumer you are responsible for ensuring your information is complete and accurate. The order process lets you check and amend errors before submitting your registration. Once you submit, SpaceXSI begins processing it immediately. SpaceXSI will not file a copy of any contract formed between you and it.
Supporting quotations
As a European Consumer, you are responsible for ensuring that your information is complete and accurate. The order process allows you to check and amend any errors before submitting your registration.
Once you submit, we will begin processing it immediately. We will not file a copy of any contract formed between you and us.
Qualifications & exceptions
Applies to European Consumers.
Processing begins immediately on submission.
Not stated here
Because no copy of the contract is filed, the text does not say how you obtain the Terms later; it does not say whether the Terms remain available on the site.
Account & Service Control · Restriction or exception
Europe Specific Terms: SpaceXSI needs a reasonable and valid basis to modify, suspend or end the Service or access
Under the Europe Specific Terms, SpaceXSI reserves the right to modify, suspend or discontinue the Service or your access for a reasonable and valid basis, such as a violation of the Terms or the Acceptable Use Policy, or if doing so is necessary to prevent abuse, comply with the law or address security issues. A valid and reasonable basis may include technical, security-related or operational developments, elimination of technical errors, compliance with a changed legal situation, optimizing the user experience through new features, and a change in SpaceXSI's business, for example due to policy, financial circumstances or other directional changes. This is narrower than the general wording that allows suspension 'for any reason' or 'no reason'. The paragraph also repeats that if you do not have a valid contract with SpaceXSI you are prohibited from using the Service.
Supporting quotations
We reserve the right to modify, suspend or discontinue, temporarily or permanently, the Service or your access to the Service, in whole or in part. We may do so for any reason, including business, financial, or legal reasons, or no reason where permitted by applicable law
EST Termination or Suspension. We reserve the right to modify, suspend or discontinue the Service or your access to the Service for a reasonable and valid basis, such as if we determine that you have violated these Terms or our Acceptable Use Policy, or if doing so is necessary to prevent abuse, comply with the law, or address security issues.
Such a valid and reasonable basis may include (i) technical, security-related or operational developments, (ii) the elimination of technical errors, (iii) compliance with a changed legal situation, for example due to a change in the law, a request from an official agency, or a decision by a court, (iv) the optimization of the user experience through the implementation of new features, and (v) a change in our business, for example due to policy, financial circumstances or other directional changes.
If you do not have a valid contract with us, you are prohibited from using our Service.
Qualifications & exceptions
Written without the consumer qualifier, so it is not stated whether it applies to every Europe resident or only European Consumers.
The examples are introduced by 'may include' and are not exhaustive.
Not stated here
The listed bases include a change in SpaceXSI's business due to policy or financial circumstances, which is broad; how it is limited by 'reasonable and valid' is not stated.
Whether this paragraph applies only to European Consumers is not stated.
European Consumers can withdraw within 14 days by a clear statement, with a form that is optional
As a European Consumer you have the right to close your account and withdraw from the contract within 14 days of entering into it. To exercise the right you must inform SpaceXSI of your decision by an unequivocal statement sent to support@x.ai. You may use the Model Withdrawal Form, but it is not obligatory. The withdrawal form details say to email support@x.ai with your full legal name, login or user name (such as email or X user name), residential address, date of order or subscription, and the date you submit the withdrawal.
Supporting quotations
As a European Consumer, you have the right to close your account and withdraw from this contract within 14 days of entering into the contract.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement sent to support@x.ai. You may use the Model Withdrawal Form below, but it is not obligatory.
If you wish to withdraw from the contract, send an email requesting withdrawal to support@x.ai and include the following information: Full legal name, login/user name (e.g., email and/or X user name), residential address, date of order/subscription, date submitting withdrawal.
Qualifications & exceptions
Applies to European Consumers.
The 14 days run from entering into the contract.
The withdrawal form is optional.
Not stated here
The text refers to a Model Withdrawal Form 'below'; the saved text lists the information to send but no separate model form.