Charges & Financial Obligations · Company practice
Paid subscriptions renew automatically until you cancel, and failed payment can lead to downgrade or suspension
If you purchase any aspect of the Service you must provide complete and accurate billing information, including a valid payment method. For paid subscriptions SpaceXSI automatically charges your payment method on each periodic renewal until you cancel. It charges tax or other applicable fees when required. If a payment is not successful, SpaceXSI may downgrade your account or suspend your access until payment is received.
Supporting quotations
If you purchase any aspect of the Service, you must provide complete and accurate billing information, including a valid payment method.
For paid subscriptions, we will automatically charge your payment method on each periodic renewal until you cancel. We will charge tax or other applicable fees when required.
If your payment is not successful, we may downgrade your account or suspend your access to the Service until payment is received.
Qualifications & exceptions
Automatic charging continues on each periodic renewal until you cancel.
Downgrade or suspension follows an unsuccessful payment and can last until payment is received.
Not stated here
The renewal period, price and any notice before each renewal charge are not stated here; price changes are covered in a separate paragraph.
Charges & Financial Obligations · User right or choice
You can cancel anytime, but past payments are non-refundable unless the law requires; Europe has a withdrawal refund
You can cancel a paid subscription at any time, but payments already made are non-refundable, except where required by law. For European Consumers, the Europe Specific Terms add a right of withdrawal within 14 days of entering the contract; if you withdraw after signing up for a paid subscription, SpaceXSI will repay payments it verifies it has received for the subscription term active at the time of your withdrawal notice, within 14 days of receiving the notice, using the original means of payment unless agreed otherwise. That repayment does not include X Premium or X Premium+ charges, which are said not to be part of this Service. Questions about payments or cancellation go to support@x.ai.
Supporting quotations
You can cancel your paid subscription at any time; however, payments already made are non-refundable, except where required by law.
For questions regarding payments or cancellation, please contact support@x.ai.
If you withdraw from this contract and you have signed up for a paid subscription, we will repay you for payments that we verify have already been received by us from you for the subscription term active at the time of your withdrawal notice, within 14 days from the day on which we received the notification of your withdrawal from this contract.
Please note this does not include X Premium or X Premium+ account charges because that is not part of this Service.
Qualifications & exceptions
Non-refundable 'except where required by law'.
The Europe withdrawal repayment applies to European Consumers who withdraw within 14 days of entering the contract.
X Premium and X Premium+ charges are excluded from the Europe repayment.
Not stated here
The X Purchaser Terms that govern refunds for X Premium charges are not supplied.
What law requires a refund outside Europe is not specified.
Charges & Financial Obligations · Company commitment
SpaceXSI may change subscription prices with reasonable notice, applying at your next renewal
SpaceXSI may adjust subscription prices periodically. Subject to applicable law, if prices increase it will give you reasonable notice, and the new price will apply at your next renewal, letting you cancel if you disagree. Notice may be given in-app, by email or by other reasonable means.
Supporting quotations
We may adjust subscription prices periodically.
Subject to applicable law, if prices increase, we will provide you with reasonable notice, and the new price will apply at your next renewal, allowing you to cancel your subscription if you disagree with the change.
Notice may be provided in-app, by email, or other reasonable means.
Qualifications & exceptions
Notice commitment is 'subject to applicable law' and applies to price increases.
New price applies at the next renewal.
Not stated here
'Reasonable notice' is not defined and no minimum notice period is stated.
Charges & Financial Obligations · Context
New bundled subscription plans are described in separate Bundled Subscription Terms
For more information about the new bundled plans, the Terms point to the Bundled Subscription Terms and the Paid Services Help Center. The substance of the bundled plans is not in this document.
Supporting quotations
New Bundled Subscription Plans. For more information about the new bundled plans, please visit the Bundled Subscription Terms and the
Not stated here
The Bundled Subscription Terms and Paid Services Help Center are not supplied, so the terms of bundled plans are unknown.
Charges & Financial Obligations · Restriction or exception
You are not entitled to a refund when the Service is terminated, except where required by law
Upon termination of the Service, you are not entitled to any refund except where required by law. A separate paragraph on discontinuation says that if SpaceXSI decides to discontinue the Service it will provide notice and any applicable refund for prepaid, unused services, so the no-refund rule and the discontinuation refund point in different directions.
Supporting quotations
Upon Service termination, you will not be entitled to any refund, except where required by law.
If we do, we will provide you notice and any applicable refund for prepaid, unused services.
Qualifications & exceptions
Exception: where required by law.
Discontinuation of the whole Service has its own notice and refund wording.
Not stated here
The text does not say whether 'termination' includes SpaceXSI ending your account for breach versus you closing it, or how it relates to the refund for discontinuation.
Charges & Financial Obligations · Company commitment
After withdrawal, paid subscription payments for the active term are repaid within 14 days, excluding X Premium charges
If you withdraw from the contract after signing up for a paid subscription, SpaceXSI repays payments it verifies it has received from you for the subscription term active at the time of your withdrawal notice, within 14 days from the day it received the notification. It uses the same means of payment you used for the original transaction, unless agreed otherwise. The repayment does not include X Premium or X Premium+ account charges, which are said not to be part of this Service; the Terms refer to the X Purchaser Terms for claiming a refund for those charges.
Supporting quotations
If you withdraw from this contract and you have signed up for a paid subscription, we will repay you for payments that we verify have already been received by us from you for the subscription term active at the time of your withdrawal notice, within 14 days from the day on which we received the notification of your withdrawal from this contract.
For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you.
Please note this does not include X Premium or X Premium+ account charges because that is not part of this Service.
Qualifications & exceptions
Covers payments SpaceXSI verifies it has received for the subscription term active at the time of the withdrawal notice.
Excludes X Premium and X Premium+ account charges.
Not stated here
The X Purchaser Terms are not supplied.
The text does not say what happens to payments for terms other than the active term.