Account & Service Control · Restriction or exception
"You" covers everyone who uses the Platform, and using it binds the Account Holder and Authorized Users
In these Terms, "you" means every person who visits, accesses or uses the Platform, including the Account Holder (the person whose name is on the HBO Max Account) and anyone using the Platform through that account, including Authorized Users. Accessing or using the Platform confirms that you have read, understood and agreed to the Agreement, both for yourself and on behalf of any Authorized Users.
Supporting quotations
References to “you” and “your” in these Terms includes each person who visits, accesses or otherwise uses the Platform, including without limitation the person whose name is associated with an HBO Max Account (as defined in Section 2.2) (the “Account Holder”) and any person who accesses or otherwise uses the Platform through that HBO Max Account or otherwise, including without limitation any Authorized User (as defined in Section 2.2).
Your access or use of the Platform confirms that you have read, understood and agreed to this Agreement on behalf of yourself and on behalf of any Authorized Users.
Qualifications & exceptions
Covers visitors as well as account holders, so the Terms reach people who only browse the websites.
Account & Service Control · Restriction or exception
To subscribe in the U.S. you must be 18 or older and live in the U.S. Service Area; minors may only be Authorized Users
To subscribe to the Platform in the U.S. Service Area you must meet two Eligibility Criteria: you must reside in one of the fifty states, the District of Columbia or certain U.S. territories listed in Section 5.9, and you must be at least 18 years old. If you are under 18 you may use the Platform only as an Authorized User on a parent or legal guardian's HBO Max Account.
Supporting quotations
To subscribe to the Platform in the U.S. Service Area, you must meet the following criteria (the “Eligibility Criteria”) : (a) reside within one of the fifty (50) states of the United States of America (“U.S.”), the District of Columbia or certain U.S. territories as set forth in Section 5.9; and (b) be at least eighteen (18) years old.
If you are younger than eighteen (18) years old, you may use the Platform only as an Authorized User of a parent or legal guardian’s HBO Max Account (as defined in Section 2.2).
Qualifications & exceptions
The qualifying U.S. territories are named in Section 5.9: American Samoa, Guam, Puerto Rico, the Northern Mariana Islands and the U.S. Virgin Islands.
No longer meeting the Eligibility Criteria is a stated ground for suspension or termination under Section 3.6.
Account & Service Control · Context
You need an HBO Max account and a Subscription with a valid payment method, bought from us or a Third Party Provider
To access Content you must have an HBO Max Account and an active Subscription with a valid Payment Method. The Subscription can be bought directly from the company or through an authorised third party such as an app store or an internet, mobile or TV provider (a "Third Party Provider"). "Subscription Provider" means the company and each Third Party Provider, individually and collectively, so many later rules about billing, price changes, suspension and cancellation apply to whichever provider you bought through.
Supporting quotations
To access Content on HBO Max, you must have an HBO Max account (“HBO Max Account”), and you must have an active subscription plan (“Subscription”) with a valid payment method (“Payment Method”) either (a) directly through us or (b) through a third party (e.g., an app store or your internet, mobile or TV provider) that has been authorized to provide Subscriptions to the Platform (each, a “Third Party Provider”).
As used in this Agreement, the term “Subscription Provider” refers to us and each Third Party Provider, individually and collectively.
Qualifications & exceptions
Examples of Third Party Providers given in the text: an app store, or your internet, mobile or TV provider.
Account & Service Control · Procedure
Account setup differs by how you buy; your Subscription is re-validated at every sign-in
If you buy directly from the company, your account is created at the same time as your first purchase. If you buy through a Third Party Provider you may need extra steps, including leaving that provider's platform to confirm your information with the company. Your Subscription is automatically validated each time you sign in, and if you start a new Subscription with a different Subscription Provider you must connect it to your HBO Max Account. The country or territory where you subscribe is your "Home Country," a term used later to limit where some features work.
Supporting quotations
If you purchase your Subscription directly through us, you will create your HBO Max Account at the same time you make your initial purchase. If you purchase your Subscription through a Third Party Provider, you may need to take additional steps to set up your HBO Max Account, including leaving your Third Party Provider’s platform to confirm your information with us.
Your Subscription will be automatically validated each time you sign in to the Platform. However, you will have to connect your Subscription to your HBO Max Account if you enter into a new Subscription with a different Subscription Provider.
The particular country or territory where you subscribe to HBO Max is known as your “Home Country.”
Account & Service Control · Restriction or exception
One-Time Purchase content requires an active Subscription, and you lose access if the Subscription ends
Unless otherwise specified at the time of purchase, you need a Subscription before you can make and view a One-Time Purchase, including replays. If your subscription is cancelled, paused or otherwise terminated for any reason, you lose access to the Content. Trial Subscriptions may not be eligible to make One-Time Purchases, so the trial terms should be checked.
Supporting quotations
Unless otherwise specified at the time of purchase, a Subscription is required before you can make and view a One-Time Purchase, including any replays.
If your subscription is canceled, paused, or otherwise terminated for any reason, you will lose access to the Content.
Trial Subscriptions may not be eligible to make One-Time Purchases. Check Trial Subscription terms for details.
Qualifications & exceptions
The Subscription requirement can be overridden by terms stated at the time of purchase.
Account & Service Control · Restriction or exception
Up to five household profiles can use your account; people outside your household need their own
You can create up to five Authorized User profiles on your HBO Max Account for people who live with you (your household). The company reserves the right to raise or lower the maximum number of Authorized Users, or the number who can use the Platform at the same time. People who do not live with you, including family, must sign up for their own account, and each Account Holder agrees not to let anyone outside the household use the account.
Supporting quotations
You will have the option to create up to five (5) authorized user profiles on your HBO Max Account for people who live with you (the people in your household) (each, an “Authorized User”).
We reserve the right to increase or decrease the maximum number of Authorized Users allowed or that can simultaneously use the Platform.
People who do not live with you, including family, need to sign up for their own HBO Max Account. Each Account Holder agrees not to allow any person outside of the Account Holder’s household to use the Account Holder’s HBO Max Account.
Qualifications & exceptions
Account sharing outside the household can lead to blocked access or disabled features under Section 3.6.
Account & Service Control · Restriction or exception
You accept the Terms for your household and vouch for your authority to do so; the Account Holder answers for all users
By letting household members use your account you acknowledge and agree to the Terms on their behalf, and you represent and warrant that you have the power and authority to consent for each household member, including minor children, who is an Authorized User or otherwise uses your account. The Account Holder is responsible for all users of the account.
Supporting quotations
By allowing members of your household to access your HBO Max Account, you acknowledge and agree to these Terms on behalf of such household members, and you represent and warrant that you have the power and authority to consent to these Terms on behalf of each household member, including minor children, who is an Authorized User or who otherwise accesses your HBO Max Account.
The Account Holder is responsible for all users of the Account Holder’s HBO Max Account.
Account & Service Control · User right or choice
Parents can set up a Kid's Profile but must monitor its use and vouch that they are the child's guardian
A parent or legal guardian can make a minor (under 18) an Authorized User through a Kid's Profile, which includes ratings restrictions and additional privacy protections to help control what the child can watch. The parent or guardian is responsible for monitoring whether the child uses the Kid's Profile, and Section 3.3 explains how to customise Parental Controls. By letting a minor use the account or adding a Kid's Profile, you represent and warrant that you are the child's parent or legal guardian and have authority to consent to the Agreement for yourself and each Authorized User, including minors.
Supporting quotations
If you are a parent or legal guardian and would like to make your minor child (users under eighteen (18) years old) an Authorized User, you can create a profile that includes ratings restrictions and additional privacy protections (“Kid’s Profile”)
You are responsible for monitoring whether your minor child uses the Kid’s Profile.
By allowing your minor child to access your HBO Max Account and/or by adding a Kid’s Profile, you represent and warrant that you are the parent or legal guardian of each minor child accessing the HBO Max Account and/or affiliated with the Kid’s Profile and that you have the authority to consent to this Agreement, for yourself and each Authorized User, including any Authorized User that is a minor child.
Qualifications & exceptions
Kid's Profile personal information is covered by the separate Children's Privacy Policy, which is not part of this document.
Account & Service Control · Procedure
Where to check your trial or promotional period end date depends on who bills you
If your trial or promotional offer is directly through the company, the Subscription setting in your HBO Max Account shows the most accurate details, including the end date. If it is through a Third Party Provider, contact that provider.
Supporting quotations
If you are on a Trial Subscription directly through us, you can find additional details and the most accurate information about your Trial Subscription, including the Free Trial Period end date, by visiting the Subscription setting in your HBO Max Account. If you are on a Trial Subscription through a Third Party Provider, please contact that Third Party Provider directly.
If you are on a Promotional Offer directly through us, you can find additional details and the most accurate information about your Promotional Offer, including the Promotional Period end date, by visiting the Subscription setting in your HBO Max Account. If you are on a Promotional Offer through a Third Party Provider, please contact that Third Party Provider directly.
Account & Service Control · Restriction or exception
You agree not to sign up repeatedly for the same trial or promotional offer under different identities
You agree not to register more than once for the same Trial Subscription or the same Promotional Offer by using multiple names, addresses, email addresses or other means.
Supporting quotations
You agree not to register multiple times for the same Trial Subscription
You agree not to register multiple times for the same Promotional Offer
Account & Service Control · Procedure
Check your next billing date in account settings, or with your Third Party Provider
If you subscribe directly, the Subscription setting in your HBO Max Account shows your next billing date. If you subscribe through a Third Party Provider, you contact that provider to see it.
Supporting quotations
If you subscribe through us, you can go to the Subscription setting in your HBO Max Account to see your next billing date. If you subscribe through a Third Party Provider, contact your Third Party Provider to see your next billing date.
Account & Service Control · User right or choice
You can cancel any time and keep access to the period's end, but must cancel before renewal to avoid the next charge
You can cancel your Subscription at any time and keep access through the end of the billing period you have already paid for. Cancellation takes effect at the end of that period. To avoid being charged for the next cycle you must cancel before it renews, and Section 2.4 sets the cut-off at least 24 hours before the renewal date. For a direct Subscription you cancel in your HBO Max Account settings or on the company's subscription sign-in page; for a Third Party Provider Subscription you must cancel with that provider under your agreement with them.
Supporting quotations
YOU CAN CANCEL YOUR SUBSCRIPTION AT ANY TIME AND YOU WILL CONTINUE TO HAVE ACCESS TO THE HBO MAX PLATFORM THROUGH THE END OF THE THEN-CURRENT BILLING PERIOD
YOU MUST CANCEL YOUR SUBSCRIPTION BEFORE IT RENEWS IN ORDER TO AVOID BEING CHARGED FOR THE NEXT CYCLE’S SUBSCRIPTION FEE.
If you cancel your Subscription, the cancellation will become effective at the end of the then-current billing period, and you will continue to have access to your Subscription until the end of that period.
If you obtained your Subscription through a Third Party Provider, you will need to cancel your Subscription directly with that Third Party Provider in accordance with your agreement with that Third Party Provider.
unless you cancel at least twenty-four (24) hours before your renewal date
Qualifications & exceptions
Third Party Provider subscriptions must be cancelled with the provider, not with the company.
Account & Service Control · Restriction or exception
You need a compatible device and fast internet at your own cost, and support for hardware or software can be dropped
To use the Platform you need a computer, mobile device, streaming player or other device that meets the Platform's system and compatibility requirements, which the company may update. Features can differ by device. The company may change or stop support of any hardware or software platform at any time. You also need a high-speed internet connection and are responsible for its costs, and using the Platform may count toward your data usage depending on your internet provider's terms.
Supporting quotations
To use the Platform, you will need to use a computer, mobile device, streaming media player or other device that meets the Platform’s system and compatibility requirements (which we may update from time to time). Features and functionalities that we make available through the Platform may differ by device.
we may change or stop support of any hardware or software platforms at any time
In order to access the Platform, you need a high-speed internet connection for your compatible device. You are responsible for any costs associated with your internet service. Your use of the Platform may count toward your data usage, depending on the terms of your agreement with your internet service provider.
Account & Service Control · Company practice
The number of simultaneous streams varies by plan and can be changed at any time
The number of streams you can watch at once varies by Subscription and Content type, including One-Time Purchase Content. The company may cap simultaneous streams per HBO Max Account regardless of how many devices or Authorized Users you have, and may change the maximum number of streams, or limit the number of devices you can use on a plan, at any time.
Supporting quotations
The number of permitted simultaneous streams available to you may vary by Subscription and Content type, including Content purchased via One-Time Purchases.
We may control the maximum number of simultaneous streams per HBO Max Account regardless of the number of your devices or Authorized Users who can access the Platform.
We may change the maximum number of simultaneous streams and/or impose limits on the number of devices that you may use on each Subscription plan at any time.
Account & Service Control · User right or choice
Parental Controls: Kid's Profiles with a maximum rating and Parent Code, plus an optional Profile PIN for other profiles
You can customise settings to control what Content you and your family can access ("Parental Controls"). If you want to restrict Content you create and manage a Kid's Profile; you can set Parental Controls when you first set up each Kid's Profile and change them later under Manage Profiles. For a Kid's Profile you can set a maximum rating, which is designed to filter out non-rated Content, and create a Parent Code that must be entered to exit that Kid's Profile. You can also set a Profile PIN on any Authorized User profile that is not a Kid's Profile, which must be entered to access that profile.
Supporting quotations
The Platform allows you to customize your settings to control what Content you and your family are able to access (“Parental Controls”). If you want to restrict Content, you may create and manage a Kid’s Profile.
Parental Controls in a Kid’s Profile allow you to: (a) set a maximum rating for each Kid’s Profile and is designed to filter out non-rated Content; and (b) create and manage a code (“Parent Code”), which, when enabled, must be entered in order to exit that Kid’s Profile.
In addition to a Parent Code, you may set an additional Parental Control by creating and managing a pin for any Authorized User profile that is not a Kid’s Profile (“Profile PIN”). When enabled, the Profile PIN must be entered in order to access that Authorized User profile.
Qualifications & exceptions
The Parent Code and Profile PIN only work "when enabled" by the account holder.
Account & Service Control · Company practice
Any Subscription Provider can suspend or end your account immediately for any reason, and you must not come back
Any Subscription Provider may suspend or terminate your Subscription, access to the Platform and/or your HBO Max Account immediately for any reason or for no reason, including if it reasonably determines you gave inaccurate account or payment details, no longer meet the Eligibility Criteria or otherwise violate the Terms. The company may also block or modify access or disable features, including for security reasons, to limit account sharing outside your household or where it decides there has been misuse of your account. If suspended or terminated you must stop using the Platform and agree not to create another account or try to access the Platform without permission, and providers may block such attempts.
Supporting quotations
Any Subscription Provider may suspend or terminate your Subscription and access to the Platform and/or your HBO Max Account immediately for any reason or for no reason whatsoever
including if any Subscription Provider reasonably determines that you have provided inaccurate account or payment details, you no longer meet the Eligibility Criteria or otherwise violate the Terms.
We may also block or modify access or disable features, including for security reasons, to limit the impact of account sharing outside of your household or where we have determined in our discretion that there has been misuse of your HBO Max Account.
If suspended or terminated, you must stop using the Platform. If a Subscription Provider suspends or terminates your Subscription and/or access to all or any part of the Platform, you agree not to create another HBO Max Account or attempt to access the Platform without permission.
Qualifications & exceptions
A dispute about a suspension or termination falls under the dispute resolution terms in Section 5.4.
Not stated here
The Terms do not say whether any fees are refunded, or what notice is given, when a Subscription Provider suspends or terminates you; the general rule in Section 2.4 says canceled Subscriptions get no refund, credit or proration.
Account & Service Control · Procedure
Support starts at the Help Center; U.S. users can phone or email, and Third Party Provider billing goes to the provider
For support about the Platform or a Subscription bought directly from the company, including the Subscription Fee and Payment Method, you start at the HBO Max Help Center. If you are in the U.S. Service Area and cannot resolve your question there, or you believe your account credentials have been compromised or misappropriated, you can call HBO Max Customer Support at 1-855-442-6629 or email support@HBOMax.com. For billing through a Third Party Provider, including the fee and payment method, you contact that provider directly.
Supporting quotations
For Customer Support inquiries related to the Platform or your Subscription directly through us (including your Subscription Fee and Payment Method), visit our
or if you have reason to believe that your HBO Max Account credentials have been compromised or otherwise misappropriated, contact HBO Max Customer Support at 1-855-442-6629 or send us an email at support@HBOMax.com.
For Customer Support related to your Subscription billed through a Third Party Provider (including your Subscription Fee and Payment Method) or other matters relating to billing through your Third Party Provider, contact your Third Party Provider directly.
Qualifications & exceptions
Separate support routes are listed for the LATAM, EMEA and APAC Service Areas; this card covers the U.S. Service Area.
Account & Service Control · Procedure
Accessibility questions go to the Accessibility Statement, the Help Center or an accessibility email address
For information about accessibility the Terms refer you to the company's Accessibility Statement. If you have questions or concerns about the accessibility of HBO Max you can use the Help Center or email accessibility@HBOMax.com, and should say what the concern is so the company can review your inquiry.
Supporting quotations
For information about accessibility please visit our Accessibility Statement available at
or email us at accessibility@HBOMax.com. Please be sure to specify the nature of the concern in your message, and we will review your inquiry.
Not stated here
The Accessibility Statement is a separate document and is not supplied here.
Account & Service Control · Context
The U.S. Service Area covers the U.S., D.C. and five territories; the U.S. entity's address is in New York
The U.S. Service Area includes the United States, the District of Columbia and the U.S. territories of American Samoa, Guam, Puerto Rico, the Northern Mariana Islands and the U.S. Virgin Islands. These territories are the "certain U.S. territories" referred to in the U.S. eligibility rule. The U.S. Service Area contact is WarnerMedia Direct, LLC, 230 Park Avenue South, New York, NY 10003, United States of America.
Supporting quotations
The “U.S. Service Area” includes the U.S., the District of Columbia and the U.S. territories of American Samoa, Guam, Puerto Rico, the Northern Mariana Islands and the U.S. Virgin Islands.