Data Access & Collection · Company practice
Live Content can be blacked out by city or region, and your location is checked when you access it
Live Content in the Service Area may be subject to blackouts, device-specific limitations or other restrictions. Blackouts may be applied based on the city or region in which you try to access the Platform, and the company may use different technologies and methods to verify your location at the time you access the live Content.
Supporting quotations
Live Content in the Service Area may be subject to blackouts, device-specific limitations or other restrictions.
Blackouts may be applied based upon the city or region in which you are trying to access the Platform and we may use different technologies and methods to verify your location at the time of access to the Live Content.
Not stated here
- The Terms do not say which location signals or technologies are used.
Data Access & Collection · Procedure
Captioning complaints go to a named contact at WarnerMedia Direct, LLC with specific personal and viewing details
For questions, concerns or complaints about captioning of video programming, the Terms name a contact at WarnerMedia Direct, LLC in New York, with an email address and phone number. To help address your inquiry you are asked to include your full name, address, telephone number and email address; the name of the program; the platform or device used; a description of the concern; and your preferred way to get a response. The subject line of a written communication should say "Online Captioning Concern."
Supporting quotations
For questions, concerns or complaints regarding the captioning of video programming on HBO Max please contact:
Arthur Woo
WarnerMedia Direct, LLC
230 Park Avenue South
New York, NY 10003
Email: accessibility@HBOMax.com
Phone: 1-855-442-6629
To better assist us in addressing your inquiries regarding captioning on HBO Max, please include the following information with your submission:
Your full name, address, telephone number, email address;
The name of the program with the captioning issue;
The platform or device used to view the program;
A description of the captioning concern; and
Your preferred method of receiving a response to your inquiry
Please include “Online Captioning Concern” in the subject line of your written communication.
Qualifications & exceptions
- Providing the listed details is requested ("please include"), not stated as a condition of being heard.
Data Access & Collection · Company practice
The company may gather usage data to enforce the Agreement, and blocking that data can end your Subscription
The company may gather data on Platform usage and other information to make sure the Platform is used in line with the Agreement. You agree not to block this transmission of data. Blocking it is treated as a violation of the Agreement and may result in immediate termination of your Subscription.
Supporting quotations
We may gather data on Platform usage and other information to ensure that the Platform is being used in accordance with this Agreement.
You agree not to block this transmission of data. If you do so, it will be considered a violation of this Agreement and may result in immediate termination of your Subscription.
Not stated here
- The Terms do not say what usage data and "other information" are gathered, how long they are kept or who receives them; the Privacy Policy is not supplied with this document.
Data Access & Collection · Restriction or exception
The Platform is meant for your Home Country; you may not mask your location, and the company may verify it
The Platform is intended for use in your Home Country, and you may also access it within other countries in the Service Area. You are prohibited from using any technology to mask your location or hinder the company's ability to determine your location, and the company may use technologies to verify your geographic location.
Supporting quotations
The Platform is intended for use in your Home Country, and you may also access the Platform within other countries within the Service Area.
You are prohibited from using any technology to mask your location or hinder our ability to determine your location. We may use technologies to verify your geographic location.
Qualifications & exceptions
- Some Content, downloads and features behave differently outside your Home Country (see the content and downloads cards).
Not stated here
- The Terms do not say which location technologies or data the company uses, or how long location data is kept.