Hilton Honors Terms and Conditions
Hilton Honors Terms & Conditions
Effective Date: July 15, 2026. The following supersedes all prior Terms & Conditions. By participating or continuing to participate after the effective date, you agree to the following:
- These program terms take effect on July 15, 2026 and supersede earlier ones Legal Rights & Agreement Rules
The following information forms the basis of participation in the Hilton Honors Member Reward Program ("Hilton Honors" or "Program"). These Program Terms and Conditions ("Program Terms and Conditions") are intended to protect the members of Hilton Honors ("Members"), and Hilton Honors Worldwide, LLC ("Hilton Honors" or "We"). Your participation in this Program will be governed by these Program Terms and Conditions, and it is your responsibility to read and understand all of them.
- These are the Hilton Honors program terms, issued by Hilton Honors Worldwide, LLC Legal Rights & Agreement Rules
NOTE: Members who regularly reside in Chinese Mainland with citizenship of the People’s Republic of China: see Specific Terms and Conditions Applicable to Members Who Regularly Reside in Chinese Mainland with Citizenship of the People’s Republic of China below for terms and conditions specific to your membership
- Members resident in Chinese Mainland with PRC citizenship get additional terms Legal Rights & Agreement Rules
If you require clarification or further information, you may call one of our
- You can ask for clarification, but the terms change only in writing Legal Rights & Agreement Rules
global phone numbers, Opens new tab or send an email to
- You can ask for clarification, but the terms change only in writing Legal Rights & Agreement Rules
HiltonHonors@hilton.com, Opens new tab. Please note however, Hilton Honors Program Terms and Conditions cannot be superseded or changed except in writing by Hilton Honors.
- You can ask for clarification, but the terms change only in writing Legal Rights & Agreement Rules
Choose a topic
- The document’s contents list names the sections that follow Legal Rights & Agreement Rules
General
- The document’s contents list names the sections that follow Legal Rights & Agreement Rules
Hilton Honors Membership Benefits
- The document’s contents list names the sections that follow Legal Rights & Agreement Rules
Earning Hilton Honors Points and Eligible Spend
- The document’s contents list names the sections that follow Legal Rights & Agreement Rules
Hilton Honors Benefits for all Members
- The document’s contents list names the sections that follow Legal Rights & Agreement Rules
Hilton Honors Elite Tier Status
- The document’s contents list names the sections that follow Legal Rights & Agreement Rules
Accrual of Hilton Honors Milestone Bonus Points
- The document’s contents list names the sections that follow Legal Rights & Agreement Rules
Car Rental Hilton Honors Bonus Points
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Elite Rollover Nights
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Elite Tier Status Gifting
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General
Hilton Honors Program membership and benefits are offered at the sole discretion of Hilton Honors, a wholly owned subsidiary of Hilton Domestic Operating Company Inc. Hilton Honors is defined as Hilton Honors Worldwide, LLC, its subsidiaries, officers, directors, partners, employees, and agents.
- Membership and benefits are offered at Hilton’s sole discretion Legal Rights & Agreement Rules
Membership in and application for membership in the Hilton Honors Program is void if prohibited by law in the country of the Member's or applicant's domicile
- Membership is void where the law of your home country forbids it Legal Rights & Agreement Rules
Only individuals of majority age in their country, territory, or state of residence may enroll in Hilton Honors and become Members (defined as individuals who have been accepted as Members by Hilton Honors).
- Only adults may enroll Legal Rights & Agreement Rules
The Program has no predetermined termination date and may continue until such time as Hilton Honors decides to terminate the Program, at any time, with or without notice. Members will have twelve (12) months from the date Program termination is announced to accumulate Points and redeem a Reward. This means that, regardless of the amount you participate in the Program, your right to accumulate Points and claim Rewards can be terminated by Hilton Honors twelve (12) months after Hilton Honors announces Program termination.
- The program has no end date, but termination gives you 12 months to use your points Legal Rights & Agreement Rules
Hilton Honors reserves the right to add, modify, delete or otherwise change any of the rules, procedures, conditions, benefits, or Rewards pertaining to the Program at its sole discretion, with or without notice, even though changes may affect the value of Points or Rewards, certificates or confirmations already accumulated. This means that Hilton Honors may make changes that affect, but are not limited to, hotels within the Hilton Portfolio, Partner Accommodations, travel partner affiliations, rules for earning Hilton Honors Points, redeeming Hilton Honors Points, rules and procedures for the use of Rewards, continued availability of Rewards, Reward types, and the features of special offers.
- Hilton can change the program rules, even for points you already hold Legal Rights & Agreement Rules
Corporations, associations or groups are not permitted to enroll in Hilton Honors.
- Companies and groups cannot join the program Legal Rights & Agreement Rules
Program membership entitles Members the right to earn Hilton Honors Points, which can be redeemed for Rewards in accordance with the Program Terms and Conditions. Member benefits and Rewards are offered in good faith, however, may not be available if prohibited by law or regulation in Member's country of residence or location of Participating Property.
- Benefits are offered in good faith and may be unavailable where the law forbids them Legal Rights & Agreement Rules
Members must not maintain Membership in or earn Points on multiple accounts. Duplicate Membership accounts may be cancelled or merged into a single account with one number, one Elite Tier Status, and one Points balance, in Hilton Honors sole discretion.
- You may not hold or earn points on more than one account Account & Service Control
All interpretations of the Program Terms and Conditions shall be at the sole discretion of Hilton Honors.
- Hilton decides how the terms are interpreted Legal Rights & Agreement Rules
A "calendar year" means January 1st through December 31st of each year.
- The document defines its own key terms Legal Rights & Agreement Rules
The term "Hotel within the Hilton Portfolio" as used in these Program Terms and Conditions is defined as any hotel that participates in the Hilton Honors program.
- The document defines its own key terms Legal Rights & Agreement Rules
The term “Partner Accommodations" means third party accommodations that Hilton does not own, operate, license franchise, or control that participate in the Hilton Honors Program. In addition to these Program Terms and Conditions, Partner Accommodations are subject to the
- The document defines its own key terms Legal Rights & Agreement Rules
Hilton Partner Accommodations Terms and Conditions, Opens new tab.
- The document defines its own key terms Legal Rights & Agreement Rules
Hotels within the Hilton Portfolio and Partner Accommodations are collectively referred to as “Participating Hotels”.
- The document defines its own key terms Legal Rights & Agreement Rules
The term "Eligible Spend" at Participating Hotels shall mean: room rate, eligible food and beverage, telephone, laundry, pay-per-view movies, entertainment and recreational facilities, and other incidental charges that are charged to the Member's room during a qualifying Stay. For avoidance of doubt, Members must be the guest of record on a qualifying Stay at a Participating Hotel to earn Eligible Spend.
- What counts as Eligible Spend, and the guest-of-record rule Charges & Financial Obligations
A "Stay" is defined as the total number of consecutive nights spent at the same hotel, whether a guest checks out and checks back in again. Specifically excluded from the definition of "Stay" are the following types of ineligible Stays: wholesale/tour operator packages; contracted crew rates; travel agency discount rates; packages exclusively for casino player card holders; unauthorized Members staying on Go Hilton Team Member or Family & Friends Travel Rates; stays secured utilizing Hilton Grand Vacations Club and Hilton Club timeshare programs,; Hilton Grand Vacations marketing packages with a sales presentation requirement; stays booked on HiltonGetaways.com; complimentary or barter rooms; NET Group Tour; Group Tour Series Rates; NET contracted Entertainment or Encore rates; third party websites bookings (irrespective of rate paid); and "opaque" channel bookings where the brand may or may not be known at the time of purchase.
- A long list of stays does not earn points Legal Rights & Agreement Rules
A "night" is a night that is part of a qualifying Stay, as that term is defined herein.
- The document defines its own key terms Legal Rights & Agreement Rules
Members who do not have eligible activity as defined in (a.) – (d.) below in any twenty-four (24) consecutive month period are subject to forfeiture of all accumulated Points and may be removed from the Program. To keep accumulated Hilton Honors Points and remain in the Program, Members must take one of the following actions within a twenty-four (24) consecutive month period:
- Stay active or your points are forfeited Retention & Deletion
a. stay at a Participating Hotel pursuant to the terms herein;
- Stay active or your points are forfeited Retention & Deletion
b. earn Hilton Honors Points through Hilton or any third party source of Hilton Honors Point accumulation, including a Hilton co-branded credit card, pursuant to its terms;
- Stay active or your points are forfeited Retention & Deletion
c. purchase Hilton Honors Points; or,
- Stay active or your points are forfeited Retention & Deletion
d. donate Hilton Honors Points through
- Donating points is the fourth way to stay active; inactivity forfeits your points Retention & Deletion
The Hilton Honors Giving Back Program, Opens new tab.
- Donating points is the fourth way to stay active; inactivity forfeits your points Retention & Deletion
Failure to take action in (a), (b), (c) or (d) described above within a twenty-four (24) consecutive month period will be deemed to be inactive and forfeit all accumulated Points and Membership in the Program may be discontinued at Hilton Honors sole discretion. Members may be permitted to remain in the Program following any period of inactivity and removed after five (5) years at Hilton Honors discretion. Following such forfeiture of accumulated Points, the Member may not retrieve any forfeited Points, but Member may begin to earn Points again thereafter.
- Donating points is the fourth way to stay active; inactivity forfeits your points Retention & Deletion
Any Reward redeemed by the Member before Points are forfeited (such as a hotel reservation booked or a car rental voucher obtained) is still valid. This applies to any year of enrollment, including without limitation, the first year of enrollment in Hilton Honors Program. Members who fail to pay loan payments properly due and owed to Hilton Grand Vacations®, including but not limited to principal payments, interest payments, late fees, and service fees are subject to forfeiture of Points equal to the amount of Points accumulated in connection with Hilton Grand Vacations®. In addition, Members who fail to pay amounts due to Hilton Grand Vacations® are subject to forfeiture of any Elite Tier Status earned through Hilton Grand Vacations®.
- A reward you already redeemed survives a points forfeiture Legal Rights & Agreement Rules
- Unpaid Hilton Grand Vacations debt can cost you points and status Legal Rights & Agreement Rules
Members must ensure their contact information is accurate and up to date. Members are responsible for notifying Hilton Honors of any changes to their contact information.
- You must keep your contact details current Account & Service Control
Accrued Points, Reward certificates, and confirmations do not constitute property of the Members. Except as specifically provided herein, neither accrued Points nor Reward certificates/confirmations are transferable for any reason or by operation of law. Points and certificates accrued by Mutual Fund Members may be used by either spouse listed on the account.
- Accrued points and certificates are not your property and are not transferable Legal Rights & Agreement Rules
Specific Program benefits and services have been established for all Members; however, benefits and services offered by Participating Hotels may vary. If Hilton Honors, or any Hilton Honors Marketing Partner improperly denies a Member an accrual of Points or benefit, the liability of Hilton Honors, or the Marketing Partner will be limited to the equivalent value of that accrual of Points or benefit as determined solely by Hilton Honors.
- If a benefit is wrongly denied, the remedy is points of equivalent value Legal Rights & Agreement Rules
Hilton Honors Membership Benefits
Guaranteed Member Discount
Hilton Honors Discount and special Program rates are subject to availability at Participating Hotels. Discounts are as follows:
- The member discount is a variable percentage, subject to availability Charges & Financial Obligations
Hilton Honors members will receive a discount – from 2% off the eligible rate – depending upon booking window, region or country, day of the week and other circumstances determined by Hilton Honors. The Hilton Honors discount does not apply to all available rates. Early departure fees, deposit and cancellation restrictions may apply and vary by hotel.
- The member discount is a variable percentage, subject to availability Charges & Financial Obligations
Stated terms and conditions relating to bookings will apply, such as cancellation, early departure, advance purchase and other payment terms.
- The hotel’s booking terms apply to member rates Legal Rights & Agreement Rules
Unless otherwise stated, quoted rates are per room per night, based on single/double occupancy and do not include taxes, gratuities, incidental charges and resort fees (if applicable). If you are making a reservation by phone, please call +1-800-HILTONS (445-8667) or
- Quoted member rates exclude taxes, gratuities and resort fees Charges & Financial Obligations
view all Hilton Reservations Worldwide phone numbers, Opens new tab. If you are making a reservation by phone, please request “Hilton Honors Discount.” The Hilton Honors Discount is only available for up to four (4) rooms per member per Stay.
- The member discount applies to up to four rooms per stay Charges & Financial Obligations
The Hilton Honors Discount rate may not be combined with other promotions, offers or discounts and is not valid for existing reservations or groups. Rate is non-transferable or redeemable for cash, and cannot be used during future Stays.
- The member discount cannot be combined with other offers or used for cash Charges & Financial Obligations
Points Towards Free Nights
At most brands, Members earn ten (10) Base Points per U.S. dollar on Eligible Spend; Members earn five (5) Base Points per U.S. dollar on Eligible Spend at Homewood Suites by Hilton®, Home2 Suites by Hilton®, Spark by Hilton ™, Tru by Hilton™, Apartment Collection by Hilton™, and YOTEL; Members earn three (3) Base Points per U.S. dollar on Eligible Spend plus 3,000 Bonus Points for every ten (10) nights completed within the same Stay at LivSmart Studios by Hilton™. Members earn ten (10) Base Points per U.S. dollar on Eligible Spend at Home2 Suites by Hilton® hotels in China.
- Base points per dollar differ by brand and country Charges & Financial Obligations
Earning Hilton Honors Points and Eligible Spend
Hilton Honors Points can be earned for Stays only at Participating Hotels. Participating Hotels are subject to change at any time, without notice, in Hilton Honors sole discretion. Consult individual hotel listing on
- Points are earned only at hotels in the program, and that list can change Legal Rights & Agreement Rules
Hilton.com, Opens new tab or at
- Points are earned only at hotels in the program, and that list can change Legal Rights & Agreement Rules
HiltonHonors.com, Opens new tab to determine Participating Hotels. If a hotel ceases to be a Participating Hotel, all Stays subsequent to such date will not be eligible to earn Hilton Honors Points regardless of when the reservation was made.
- Points are earned only at hotels in the program, and that list can change Legal Rights & Agreement Rules
To earn Hilton Honors Points or credit toward Elite Tier Status for hotel stays, a Member must be a registered, paying and staying guest at a Participating Hotel and meet all of the conditions described herein. Members may also earn Hilton Honors Points for eligible charges to Hilton Honors credit cards, a list of such credit cards is available
- To earn points you must be the registered, paying and staying guest Legal Rights & Agreement Rules
here, Opens new tab, subject to terms outlined in their Cardmember Agreement. See the Credit Card Terms and Conditions for additional details. Points may also be earned for other activities as designated by Hilton Honors from time to time.
- To earn points you must be the registered, paying and staying guest Legal Rights & Agreement Rules
Eligible Spend , Hilton Honors Points (or Stay or night credit) may not be earned (including as a MyWay benefit) for or during ineligible stays, including without limitation, folio charges incurred during ineligible stays.
- Ineligible stays and no-shows earn nothing Legal Rights & Agreement Rules
No Points or Eligible Spend, Stay, or night credit toward Elite Tier Status will be awarded for "no show" situations where a Member has made a reservation guaranteed with a credit card but does not check in to the hotel--irrespective of whether or not the Member's credit card is charged for any portion of the reserved Stay per the hotel's "no show" policy.
- Ineligible stays and no-shows earn nothing Legal Rights & Agreement Rules
A Member may earn Base Points for up to four (4) rooms per Stay ("Earning Rooms") if all Eligible Spend for Earning Rooms are paid on one folio. Eligible Spend will be earned for all eligible charges incurred on Earning Rooms.
- You can earn points on up to four rooms, but status credit is for one room Charges & Financial Obligations
Bonus Points earned on Base Points, including Elite Tier Status bonuses (i.e., 20%, 80%,100%, or 120 %), Bonus Points earned through double or triple Base Point promotions, will apply to the total Base Point credit earned for Earning Rooms. For any other bonuses, including Hilton Honors Marketing Partner Bonus Points and other promotional bonuses (e.g. promotional miles), Bonus Points will be awarded on one (1) room only. For purposes of obtaining Elite Tier Status, a Member will receive Stay and night credit for one (1) room only.
- You can earn points on up to four rooms, but status credit is for one room Charges & Financial Obligations
"Double Points" means the Member will receive a bonus equal to the number of Base Points earned during a Stay and "Triple Points" means the Member will receive a bonus double the number of Base Points earned during a Stay. For example, a Member that earns 1,000 Base Points for a Stay will be awarded 1,000 Bonus Points for a Double Points promotion.
- You can earn points on up to four rooms, but status credit is for one room Charges & Financial Obligations
Members will earn Hilton Honors Base Points for every U.S. dollar (or other currency equivalent) of Eligible Spend charged to an individual Member's hotel folio for Stays at Participating Hotels.
- Base points are earned per dollar of eligible spend on your folio Charges & Financial Obligations
Dining room or other charges not billed to a Member's room during a Stay are not eligible for Eligible Spend credit. Participating Hotels may omit for purposes of Eligible Spend and Point accrual, incidental charges by non-affiliated hotel entities which are not owned or operated by the Participating Hotel including, but not limited to, food and beverage outlets, gift shops, drugstores, clothes, galleries or specialty stores, recreational or entertainment concessions. Eligible Spend and Points accrual excludes charges in connection with banquets or other catering functions, including
- Charges not billed to your room do not earn points Charges & Financial Obligations
Hilton Honors Group & Event Bonus, Opens new tab. Eligible Spend also excludes any folio charges incurred during an ineligible stay. For YOTEL properties, Hilton Honors Members earn Base Points on room rate only. Hilton Honors Members will not earn Hilton Honors Points on any other non-room rate qualifying Eligible Spend at YOTEL properties.
- Charges not billed to your room do not earn points Charges & Financial Obligations
Any applicable federal, state or local taxes, including, without limitation, city occupancy tax, are not considered Eligible Spend and will be omitted for purposes of Point accrual for Stays.
- Taxes do not earn points Charges & Financial Obligations
There is no limit to the Eligible Spend or number of Base Points that Members may earn during a Stay; however, Hilton Honors may review and adjust the amount of Eligible Spend or Base Points earned on any Stay in order to ensure accuracy and compliance with these Program Terms and Conditions.
- There is no cap on points per stay, but Hilton may adjust what it awards Charges & Financial Obligations
Eligible Spend and Base Points awarded for Stays at Participating Hotels outside the U.S. will be based on local currency converted to U.S. dollars. Local currency will be converted into U.S. dollars weekly, using a published rate of exchange in effect at time of conversion. This rate will be determined at Hilton Honors' sole discretion, based on standard currency conversion methods but may vary from currency conversion rates used by credit card companies.
- Foreign-currency stays are converted weekly at Hilton’s rate Charges & Financial Obligations
A Member whose individual hotel folio charges are billed directly to a company and the Member is responsible for authorization for settlement at check-out is eligible for Eligible Spend and Points as described herein. However, group master-billing arrangements where charges for multiple rooms are placed on one hotel folio and billed to a company or common address or settled at check-out by one individual are not eligible for Eligible Spend and Points. Incidental charges (those charged to a Member's room) paid for directly by the Member at check-out are eligible for Eligible Spend and Point credit. Incidental charges billed to a master folio are not eligible for Eligible Spend or Point credit.
- Company-billed folios only earn points in narrow cases Charges & Financial Obligations
Monthly Hilton Honors Program activity statements are available via email or Members may access
- Monthly activity statements are available by email or online Account & Service Control
account information online, Opens new tab.
- Monthly activity statements are available by email or online Account & Service Control
Members will not earn Hilton Honors Points for Stays redeemed with a Marketing Partner's discount rate or free certificates (e.g. frequent flyer award or travel award), unless otherwise stated on the certificate. Members will not earn Points for incidental charges during Stays redeemed with a Marketing Partner's discount rate or free certificate unless otherwise stated on the certificate.
- Award stays booked on partner discount rates earn no points Charges & Financial Obligations
Members may earn Hilton Honors Points for incidental charges at a Participating Hotel during an all Points Reward Stay, provided that such charges are deemed Eligible Spend. Members may earn Points on the money portion of a Points & Money Rewards™ Stay at all Participating Hotels. Reward Stays will count towards the number of overall Stays and nights for purposes of counting Stays and nights for Elite Tier Status qualification (as explained below), Elite Tier Status gifting (as explained below) and milestone bonuses (as explained below).
- Reward stays can still earn points, and count towards status Charges & Financial Obligations
Any Hilton Honors Points offered in conjunction with specific Stays will be considered earned when the Stay has been completed, fully paid and added to the Member's account. Points will not be available for Reward redemption before the Stay has been completed and paid and the Points have been added to the Member's account.
- Points from a stay land only after it is completed and paid Charges & Financial Obligations
A Member that did not receive the correct amount of Eligible Spend or Hilton Honors Points for a Stay must
- To claim missing points you must ask within six months, with the folio Legal Rights & Agreement Rules
submit a request, Opens new tab for such Eligible Spend or Hilton Honors Points, together with a legible copy of the Member's hotel folio (collectively referred to as “Documentation”). Failure to supply adequate and unaltered documentation may result in denial of such Eligible Spend or Hilton Honors Points. For the Member's protection, all hotel travel documentation should be retained by the Member until Eligible Spend and Hilton Honors Points have appeared on their Hilton Honors statement. Requests must be received at Hilton Reservations and Customer Care within six (6) months from the date of activity. For new Members, credit will be accepted for any Stay occurring within thirty (30) days prior to enrollment in the Program. Written requests must also include the Member's name, Hilton Honors account number, address and daytime telephone number.
- To claim missing points you must ask within six months, with the folio Legal Rights & Agreement Rules
Current employees of Hilton Domestic Operating Company Inc., its parent, affiliates and subsidiaries and the employees or owners of Participating Hotels (collectively, "Employees") are eligible to participate in the Hilton Honors Program as set forth herein but are subject to certain exceptions of these Hilton Honors Program Terms and Conditions in accordance with the employee policy provided on the Team Members’ Hilton Honors web site.
- Hotel and corporate employees may join, under employee-policy exceptions Account & Service Control
Hilton Honors Benefits for all Members
View
- Member amenities are discretionary, and not transferable Account & Service Control
Member Benefits, Opens new tab and accompanying
- Member amenities are discretionary, and not transferable Account & Service Control
Terms & Conditions, Opens new tab. Hilton Honors membership affords Hilton Honors Members with certain services and benefits (”Amenities”). These Amenities are offered solely at the discretion of Hilton Honors and Participating Hotels. Not all Amenities are provided by all Participating Hotels. When a resort fee is required as part of a hotel booking, check with the Participating Hotel for more information about the included Amenities. Hilton Honors Members must be the registered, paying and staying guest to qualify for on-property Amenities. Member Amenities are not transferable to any other individual including to other Hilton Honors Members. Current Hilton Honors Amenities include:
- Member amenities are discretionary, and not transferable Account & Service Control
Private Hilton Honors Reservation Number in the U.S. and Canada:
- How to reach member services Account & Service Control
+1 800-4HONORS, Opens new tab. Outside the U.S. and Canada, call one of our
- How to reach member services Account & Service Control
global phone numbers, Opens new tab.
- How to reach member services Account & Service Control
Dedicated Hilton Reservations and Customer Care offices for Member inquiries.
- How to reach member services Account & Service Control
Email Contacts:
- The program has email addresses for members and for each region Account & Service Control
HiltonHonors@hilton.com, Opens new tab
- The program has email addresses for members and for each region Account & Service Control
Mexico/Latin America/South America -
- The program has email addresses for members and for each region Account & Service Control
MexicoHiltonHonors@hilton.com, Opens new tab
- The program has email addresses for members and for each region Account & Service Control
France -
- The program has email addresses for members and for each region Account & Service Control
HiltonHonorsfr@hilton.com, Opens new tab
- The program has email addresses for members and for each region Account & Service Control
United Kingdom/Europe/Middle East/Africa/Nordic (English) -
- The program has email addresses for members and for each region Account & Service Control
HiltonHonors@hilton.com, Opens new tab
- The program has email addresses for members and for each region Account & Service Control
Germany -
- The program has email addresses for members and for each region Account & Service Control
HiltonHonorsde@hilton.com, Opens new tab
- The program has email addresses for members and for each region Account & Service Control
Italy -
- More regional email contacts: Spain, the Middle East and Africa, and Asia Account & Service Control
HiltonHonorsita@hilton.com, Opens new tab
- More regional email contacts: Spain, the Middle East and Africa, and Asia Account & Service Control
Spain -
- More regional email contacts: Spain, the Middle East and Africa, and Asia Account & Service Control
HiltonHonorses@hilton.com, Opens new tab
- More regional email contacts: Spain, the Middle East and Africa, and Asia Account & Service Control
Middle East and Africa -
- More regional email contacts: Spain, the Middle East and Africa, and Asia Account & Service Control
MEAHiltonHonors@hilton.com, Opens new tab
- More regional email contacts: Spain, the Middle East and Africa, and Asia Account & Service Control
Asia -
- More regional email contacts: Spain, the Middle East and Africa, and Asia Account & Service Control
AsiaHiltonHonors@hilton.com, Opens new tab
- More regional email contacts: Spain, the Middle East and Africa, and Asia Account & Service Control
Online Account Information, Opens new tab
- Online account access and the automated account line Account & Service Control
Automated Account Inquiry: Telephone 24 hours a day, seven (7) days a week. In the U.S. and Canada (toll-free): 1-800-548-8690. Outside the U.S.: +1-800-449-4155.
- Online account access and the automated account line Account & Service Control
Pre-Registration and Digital Check-In: Available to all Members for whom Hilton Honors has room preference information and a valid credit card number on file. Participating Hotels may place a hold on a Member's credit card for costs of services in addition to applicable room rates. Hilton Honors has notified all credit card services that any such credit held by certain Participating Hotels in New York and not used for services rendered should be released upon the Member’s departure. By using Digital Check-In, the Member consents to a credit hold by the Participating Hotel as part of the agreed-upon cost of service. As part of the Hilton Honors Digital Check-In program, Member consents to Hilton Honors acting as Member's agent for the limited purpose of signing the Participating Hotel's guest register on behalf of the Member.
- Digital check-in means the hotel may hold your card, and Hilton signs the register for you Account & Service Control
Online Point redemption for Hotel Reward Stays requests. Members may access their
- Reward stays can be booked for points online Account & Service Control
account online, Opens new tab by clicking on the "Reward" tab.
- Reward stays can be booked for points online Account & Service Control
2nd Guest Stays Free: A guest stays free in the Member's room on qualifying Stays at Participating Hotels when there are additional charges for double occupancy. This benefit excludes Stays at any Participating Hotels when the room rate includes extra components (e.g., food & beverage, activities, parking, etc.); specialized room rates (e.g. package rates, bed & breakfast rates, etc.) or taxes that are quoted as a per person or per room charge; or at All-Inclusive Participating Hotels.
- The second guest stays free, with limits Account & Service Control
Late Check-Out: For all Members except Diamond Reserve Elite Tier Status, late checkout must be requested and is subject to availability.
- Late check-out must be requested and is subject to availability Account & Service Control
Digital Check-Out: Many hotels within the Hilton Portfolio offer expedited Check-Out.
- Many hotels offer expedited digital check-out Account & Service Control
At Waldorf Astoria Qasr al Sharq, all Members will receive two complimentary bottles of water per Stay.
- Two bottles of water per stay at Waldorf Astoria Qasr al Sharq Account & Service Control
Qualification for all on-property Hilton Honors benefits, including complimentary standard WiFi access and MyWay benefits such as complimentary snacks and beverages, complimentary continental breakfast OR a Daily Food & Beverage Credit (varies by brand and region), and space-available upgrades , requires a confirmed reservation made through one of the following channels: Any official direct Hilton hotel brand or Hilton Honors website (for example, HiltonHonors.com, Hilton.com, Hampton.com, etc.), Hilton Reservations & Customer Care phone line (1-800-4HONORS or local Hilton reservations office), Hilton Honors or Hilton mobile application, directly at a hotel in the Hilton Portfolio, or through an IATA accredited retail travel agent professional ("Travel Agent") booking through a Hilton channel or the following Global Distribution Systems: Amadeus, Apollo/Galileo, Worldspan and SABRE.
- On-property benefits need a booking through a qualifying channel Account & Service Control
On-property benefits are not awarded in the following circumstances: Reservations booked through a non-Hilton-direct booking channel or a non-designated GDS, third party website or any other channel; Rates available on "opaque" websites where the hotel brand and specific hotel are not known until the booking is made, or Third party hotel packages or travel packages not booked through one of the eligible channels; Booking ineligible stays, (as defined in the Accrual of Points section) unless hotel contract has specific benefits included.
- On-property benefits are lost when you book through the wrong channel Account & Service Control
Hilton Honors Elite Tier Status
Earning Elite Tier Status
Members qualify for Elite Tier Status based on Stays, nights, or Eligible Spend in any calendar year. Members must re-qualify for Elite Status each calendar year. Elite Tier Status collectively means, Silver Elite Status, Gold Elite Status, Diamond Elite Status, and Diamond Reserve Elite Status.
- Elite status is earned each calendar year and kept into the next Account & Service Control
Moving to a Higher Elite Tier Status
Members earn higher Elite Tier Status when their Stays, nights or Eligible Spend within a calendar year qualify the Member for the next Elite Tier Status, as set forth below.
- Elite status is earned each calendar year and kept into the next Account & Service Control
Maintaining Elite Tier Status
Once Members have achieved a certain Elite Tier Status, the Member may keep such Elite Tier Status for the remainder of calendar year in which the Elite Tier Status was earned and the subsequent calendar year.
- Elite status is earned each calendar year and kept into the next Account & Service Control
https://www.hilton.com/en/hilton-honors/terms/, Opens new tab
Silver Elite Tier Status
Hilton Honors Silver Elite Tier Status will be awarded to Members with 4 Stays, 10 nights, or $2,500 U.S . dollars in Eligible Spend earned in a calendar year. Eligible Spend will count toward Silver Elite Tier Status qualification. Hilton Honors Points earned do not count toward Elite Tier Status qualification.
- Silver Elite needs 4 stays, 10 nights or $2,500 of eligible spend in a year Account & Service Control
https://www.hilton.com/en/hilton-honors/terms/, Opens new tab Silver Elite Tier Status Members will receive the following during Stays as a registered Silver Elite Member:
A 20% bonus on Base Points earned during a qualifying Stay.
- Silver Elite members get a 20% bonus on base points Charges & Financial Obligations
Complimentary in-room and lobby standard WiFi internet access during Stays at Waldorf Astoria® Hotels & Resorts, Conrad® Hotels & Resorts, LXR Hotels & Resorts, NoMad™, Signia by Hilton, Canopy™ by Hilton, Hilton Hotels & Resorts, Curio Collection by Hilton™, Graduate Hotels, DoubleTree by Hilton™, Tapestry Collection by Hilton™, Motto by Hilton®, Embassy Suites™, Tempo by Hilton™, Hilton Garden Inn®, Hampton by Hilton™, Tru by Hilton™, Apartment Collection by Hilton™, Outset Collection by Hilton™, YOTEL, Spark by Hilton ™, LivSmart Studios by Hilton™, Homewood Suites by Hilton®, Home2 Suites by Hilton®, and Hilton Grand Vacations®. WiFi internet access may not be complimentary in meeting spaces or at properties with a resort fee.
- Silver Elite includes standard WiFi and two bottles of water at listed brands Account & Service Control
Two (2) complimentary bottles of water per Stay at Waldorf Astoria Hotels & Resorts, Conrad® Hotels & Resorts, LXR Hotels & Resorts™, NoMad™, Signia by Hilton, Hilton Hotels & Resorts, Curio Collection by Hilton™, Graduate Hotels, DoubleTree by Hilton™, Tapestry Collection by Hilton™, Embassy Suites™, Hilton Garden Inn, Apartment Collection by Hilton™, Outset Collection by Hilton™, YOTEL, and Hilton Grand Vacations™. Bottled Water is not complimentary at Participating Hotels with a resort fee that includes bottled water.
- Silver Elite includes standard WiFi and two bottles of water at listed brands Account & Service Control
5th Night Free on Standard Room Reward Stays: For every Standard Room Reward Stay of five (5) or more nights using all Points, every 5th night is free. Members can utilize the 5th Night Free on Reward Stays benefit on an unlimited number of Stays annually. No more than four (4) free nights will be awarded per Stay. Applies only to five (5) consecutive nights within the same all Points Standard Room Reward Stay at the same property, up to twenty (20) nights, when confirmed at time of booking. If a 5th free night is declined, reservation is cancelled, or check-out occurs before 5th night, the free night is forfeited. 5th Night Free benefit has no cash or Point value. After the 5th Night Free benefit is applied, eligible Members will not be charged any Points for the 5th night, 10th night, 15th night, and 20th night of the Stay, as applicable. All other nights of the Stay will be charged at the applicable full Standard Room Reward price. A Standard Room is defined by each hotel and subject to availability at participating hotels within the Hilton Portfolio. Applies to Standard Room Reward Stays only, not on paid Stays or Points & Money Rewards™. Does not apply when Stay is booked as part of a Reward Stay offer, package, or promotion offered by Hilton or any of its partners.
- Every fifth night of an all-points stay is free, up to four free nights Account & Service Control
Gold Elite Tier Status
Hilton Honors Gold Elite Tier Status will be awarded to Members with (i) 15 Stays, (ii) 25 nights or (iii) $6,000 U.S. dollars Eligible Spend during any calendar year. Eligible Spend will count toward Gold Elite Tier Status qualification.
- Gold Elite needs 15 stays, 25 nights or $6,000 of eligible spend in a year Account & Service Control
Gold Elite Members will receive the following during Stays as a registered Gold Elite Member:
An 80% bonus on Base Points earned during a qualifying Stay.
- Gold Elite members get an 80% bonus on base points Charges & Financial Obligations
Complimentary in-room and lobby standard WiFi internet access during Stays at Waldorf Astoria® Hotels & Resorts, Conrad® Hotels & Resorts, LXR Hotels & Resorts, NoMad™, Signia by Hilton, Canopy™ by Hilton, Hilton Hotels & Resorts, Curio Collection by Hilton™, Graduate Hotels, DoubleTree by Hilton™, Tapestry Collection by Hilton™, Motto by Hilton®, Embassy Suites™, Tempo by Hilton™, Hilton Garden Inn®, Hampton by Hilton™, Tru by Hilton™, Apartment Collection by Hilton™, Outset Collection by Hilton, YOTEL, Spark by Hilton ™, LivSmart Studios by Hilton™, Homewood Suites by Hilton®, Home2 Suites by Hilton®, and Hilton Grand Vacations®. WiFi internet access may not be complimentary in meeting spaces or at properties with a resort fee.
- Gold Elite includes standard WiFi at the listed brands Account & Service Control
Two (2) complimentary bottles of water per Stay at Waldorf Astoria Hotels & Resorts, Conrad® Hotels & Resorts, LXR Hotels & Resorts™, NoMad™, Signia by Hilton, Hilton Hotels & Resorts, Curio Collection by Hilton™, Graduate Hotels, DoubleTree by Hilton™, Tapestry Collection by Hilton™, Embassy Suites by Hilton™, Hilton Garden Inn, Apartment Collection by Hilton™, Outset Collection by Hilton™, YOTEL, and Hilton Grand Vacations™. Bottled Water is not complimentary at Participating Hotels with a resort fee that includes bottled water.
- Gold Elite includes two bottles of water per stay at listed brands Account & Service Control
5th Night Free on Standard Room Reward Stays: For every Standard Room Reward Stay of five (5) or more nights using all Points, every 5th night is free. Members can utilize the 5th Night Free on Reward Stays benefit on an unlimited number of Stays annually. No more than four (4) free nights will be awarded per Stay. Applies only to five (5) consecutive nights within the same all Points Standard Room Reward Stay at the same property, up to twenty (20) nights, when confirmed at time of booking. If a 5th free night is declined, reservation is cancelled, or check-out occurs before 5th night, the free night is forfeited. 5th Night Free benefit has no cash or Point value. After the 5th Night Free benefit is applied, eligible Members will not be charged any Points for the 5th night, 10th night, 15th night, and 20th night of the Stay, as applicable. All other nights of the Stay will be charged at the applicable full Standard Room Reward price. A Standard Room is defined by each hotel and subject to availability at participating hotels within the Hilton Portfolio. Applies to Standard Room Reward Stays only, not on paid Stays or Points & Money Rewards™. Does not apply when Stay is booked as part of a Reward Stay offer, package, or promotion offered by Hilton or any of its partners.
- Gold members get the same 5th Night Free benefit as Silver Account & Service Control
Choose a My Way On-Property benefit. Click this
- Gold members pick one MyWay on-property benefit Account & Service Control
link, Opens new tab to view the choices at each hotel brand within the Hilton Portfolio.
- Gold members pick one MyWay on-property benefit Account & Service Control
Complimentary Space-Available Upgrades: Gold Elite Tier Status Members will receive complimentary room, space-available upgrade on qualifying Stays when registered as a Gold Elite Tier Status Member: At Waldorf Astoria® Hotels & Resorts, LXR Hotels & Resorts, Conrad® Hotels & Resorts, NoMad™, Signia by Hilton, Canopy™ by Hilton, Tempo by Hilton™, Hilton Hotels & Resorts, Curio Collection by Hilton™, Graduate Hotels, DoubleTree by Hilton™, Apartment Collection by Hilton™, Outset Collection by Hilton™, YOTEL, and Tapestry Collection by Hilton™ properties, Gold Elite Tier Status Members may receive upgrades to preferred rooms, based on availability at the time of check-in. Preferred rooms may also include those not on the Executive Floor but conferring Executive Lounge access (this excludes executive suites, villas, specialty accommodations/floors/towers, and "Club" accommodation types, such as but not limited to the Sakura Club at Conrad Washington, D.C , Club Signia at Signia by Hilton hotels, Citrus Club at the Arizona Biltmore, the Enclave and Club Category rooms at All-Inclusive resorts, unless the initial booking was also an Enclave-level accommodation), the next-best available room types, rooms with desirable views or amenities or other rooms identified as “preferred” by the hotel and may vary within each brand. Group reservations and certain room rates are not eligible for suite accommodations and may not be eligible for complimentary upgrades. Upgrades are granted on a space-available basis for the entire Stay, as determined at the time of check-in. Upgrades will be given only for one (1) room per Member during a qualifying Stay, regardless of additional booked rooms. The following brands do not offer complimentary upgrades: Embassy Suites™, Hilton Garden Inn®, Hampton by Hilton™, LivSmart Studios by Hilton™ Tru by Hilton™, Spark by Hilton ™, Homewood Suites by Hilton®, Home2 Suites by Hilton®, Hilton Grand Vacations®, and Motto by Hilton®. Excludes Napua Tower at Grand Wailea, Imperial Floor at Rome Cavalieri, Waldorf Astoria Maldives Ithaafushi, Conrad Maldives Rangali Island, and Hilton Maldives Amingiri Resort & Spa, and certain Partner Accommodations.
- Gold Elite includes space-available room upgrades at listed brands Account & Service Control
Executive Lounge Access Policy: The following policy will apply to all hotels with Executive Lounge Floors. If a Gold Member, you and one additional guest will be granted complimentary access to the Executive Floor Lounge only if you receive a room upgrade to the Executive Floor or an upgrade to a room type that confers the Executive Floor Lounge access benefits (excluding executive suites, villas, specialty accommodations / floors / towers, and "Club" accommodation types, such as but not limited to the Sakura Club at Conrad Washington, DC, Club Signia at Signia by Hilton hotels, Citrus Club at the Arizona Biltmore, the Enclave and Club Category rooms at All-Inclusive resorts, unless the initial booking was also an Enclave-level accommodation), at hotels with Executive Lounges. Members with complimentary access to an Executive Lounge that provides complimentary breakfast seven days a week are not eligible for the daily Food & Beverage Credit.
- Gold members get executive lounge access only with an upgrade Account & Service Control
Diamond Elite Tier Status
Hilton Honors Diamond Elite Tier Status will be awarded to Members with (i) 25 Stays, (ii) 50 nights or (iii) $11,500 U.S. dollars Eligible Spend during any calendar year. Eligible Spend will count toward Diamond Elite Tier Status qualification.
- Diamond Elite needs 25 stays, 50 nights or $11,500 of eligible spend in a year Account & Service Control
Diamond Elite Tier Status Members will have access to bid on exclusive Hilton Honors auction experiences that will only be available to Diamond members, identified on the Experiences auction
- Diamond members can bid on exclusive auction experiences Account & Service Control
page, Opens new tab. Additional terms and conditions for the auction platform are located on this
- Diamond members can bid on exclusive auction experiences Account & Service Control
Diamond Elite Members will receive the following during Stays as a registered Diamond Elite Tier Status Member:
A 100% bonus on Base Points earned during a qualifying Stay.
- Diamond Elite members get a 100% bonus on base points Charges & Financial Obligations
Complimentary in-room and lobby premium WiFi internet access during Stays at Waldorf Astoria® Hotels & Resorts, Conrad® Hotels & Resorts, LXR Hotels & Resorts, NoMad™, Signia by Hilton, Canopy™ by Hilton, Hilton Hotels & Resorts, Curio Collection by Hilton™, Graduate Hotels, DoubleTree by Hilton™, Tapestry Collection by Hilton™, Motto by Hilton®, Embassy Suites™, Tempo by Hilton™, Hilton Garden Inn®, Hampton by Hilton™, Tru by Hilton™, Apartment Collection by Hilton™, Outset Collection by Hilton™, Spark by Hilton ™, LivSmart Studios by Hilton™, Homewood Suites by Hilton®, Home2 Suites by Hilton®, and Hilton Grand Vacations®. WiFi internet access may not be complimentary in meeting spaces or at properties with a resort fee.
- Diamond Elite includes premium WiFi at the listed brands Account & Service Control
Two (2) complimentary bottles of water per Stay at Waldorf Astoria Hotels & Resorts, Conrad® Hotels & Resorts, LXR Hotels & Resorts™, NoMad™, Signia by Hilton, Hilton Hotels & Resorts, Curio Collection by Hilton™, Graduate Hotels, DoubleTree by Hilton™, Tapestry Collection by Hilton™, Embassy Suites by Hilton™, Hilton Garden Inn, Apartment Collection by Hilton™, Outset Collection by Hilton™, YOTEL, and Hilton Grand Vacations™. Bottled Water is not complimentary at Participating Hotels with a resort fee that includes bottled water.
- Diamond Elite includes two bottles of water per stay at listed brands Account & Service Control
5th Night Free on Standard Room Reward Stays: For every Standard Room Reward Stay of five (5) or more nights using all Points, every 5th night is free. Members can utilize the 5th Night Free on Reward Stays benefit on an unlimited number of Stays annually. No more than four (4) free nights will be awarded per Stay. Applies only to five (5) consecutive nights within the same all Points Standard Room Reward Stay at the same property, up to twenty (20) nights, when confirmed at time of booking. If a 5th free night is declined, reservation is cancelled, or check-out occurs before 5th night, the free night is forfeited. 5th Night Free benefit has no cash or Point value. After the 5th Night Free benefit is applied, eligible Members will not be charged any Points for the 5th night, 10th night, 15th night, and 20th night of the Stay, as applicable. All other nights of the Stay will be charged at the applicable full Standard Room Reward price. A Standard Room is defined by each hotel and subject to availability at participating hotels within the Hilton Portfolio. Applies to Standard Room Reward Stays only, not on paid Stays or Points & Money Rewards™. Does not apply when Stay is booked as part of a Reward Stay offer, package, or promotion offered by Hilton or any of its partners.
- Diamond members get the same 5th Night Free benefit as Silver and Gold Account & Service Control
48-Hour Reservations Guarantee, subject to the restrictions stated herein, at Participating Hotels when paid reservations are made before midnight hotel local time at least 48 hours prior to intended arrival. RESTRICTIONS: This guarantee does not apply to reservations paid for in part or in full by Hilton Honors Points, or free night certificates issued by Hilton. This guarantee does not apply to a hotel when that hotel becomes overbooked by 10% or more (i.e., 110% or more of rooms are reserved). For certain Participating Hotels, this guarantee does not apply when the hotel becomes overbooked by 2% or more (i.e., 102% or more of rooms are reserved). Contact the individual hotel or
- Diamond members get a 48-hour reservation guarantee, with exclusions Account & Service Control
view hotels with the 2% cap, Opens new tab to determine whether the 2% limitation applies. This guarantee also does not apply to a hotel during Extraordinary Demand Dates. The term "Extraordinary Demand Dates" means dates determined by the hotel and Hilton Honors, in their sole discretion, that are consistently popular reservation dates for guests, such as during major events in the area or New Year's Eve. This guarantee applies to only one (1) room reserved with a valid credit card and occupied by the Diamond Elite Tier Status Member. This guarantee does not impact the room rate, and reservations made under this guarantee will be subject to the hotel's prevailing rate for the accommodations requested. In the event the Member does not arrive as scheduled or does not call to cancel and obtain a cancellation number, the credit card provided will be charged one (1) night's room and tax. The 48-Hour Reservations Guarantee applies to reservations made (i) online at a hotel official website, (ii) through Hilton Reservations and Customer Care, (iii) through the Diamond Special Services Department, or (iv) with the hotel directly. Promotional Rewards are not applicable for reservations booked under the 48-Hour Reservations Guarantee. The 48-Hour Reservations Guarantee may periodically be restricted in LivSmart Studios by Hilton, Homewood Suites by Hilton, and Home2 Suites by Hilton hotels due to the extended stay nature of guest Stays at the LivSmart Studios by Hilton, Homewood Suites by Hilton, and Home2 Suites by Hilton brands. The 48-hour Reservations Guarantee does not apply at the Conrad Maldives Resort & Spa, Hilton Seychelles Northolme Resort and Spa, Ho'olei at Grand Wailea, Kingston Plantation Condos, Royale Palms, Conrad Koh Samui Resort & Spa, Hilton Grand Vacation, or at certain Partner Accommodations.
- Diamond members get a 48-hour reservation guarantee, with exclusions Account & Service Control
Choose a MyWay On-Property benefit. Click this
- Diamond members pick one MyWay on-property benefit Account & Service Control
link, Opens new tab to view the choices at each hotel brand within the Hilton Portfolio.
- Diamond members pick one MyWay on-property benefit Account & Service Control
Complimentary, Space-Available Upgrades: Diamond Elite Tier Status Members will receive complimentary room, space-available upgrade on qualifying Stays when registered as a Diamond Elite Tier Status Member: At Waldorf Astoria® Hotels & Resorts, LXR Hotels & Resorts, Conrad® Hotels & Resorts, NoMad™, Signia by Hilton, Canopy™ by Hilton, Tempo by Hilton™, Hilton Hotels & Resorts, Curio Collection by Hilton™, Graduate Hotels, DoubleTree by Hilton™, Apartment Collection by Hilton™, Outset Collection by Hilton™, YOTEL, and Tapestry Collection by Hilton™ properties. Diamond Elite Tier Status Members may receive complimentary room upgrades to preferred rooms, based on availability at the time of check-in, up to and including “junior”, “standard” or “one-bedroom” suites. Upgrades exclude executive suites, villas and specialty accommodations/floors/towers (which may include, but not limited to, "Vista," "Villa," or “Club” accommodation types), subject to the discretion of the hotel. Group reservations and certain room rates are not eligible for suite accommodations and may not be eligible for complimentary upgrades. Upgrades are granted on a space-available basis for the entire Stay, as determined at the time of check-in. Preferred rooms are identified by each hotel and may vary within each brand. Upgrades will be given only for one (1) room per Member during a qualifying Stay, regardless of additional booked rooms. The following brands do not offer complimentary upgrades: Embassy Suites™, Hilton Garden Inn®, Hampton by Hilton™, LivSmart Studios by Hilton™, Tru by Hilton™, Spark by Hilton™, Homewood Suites by Hilton®, Home2 Suites by Hilton®, Hilton Grand Vacations®, and Motto by Hilton®. Upgrades are not offered at Napua Tower at Grand Wailea, Imperial Floor at Rome Cavalieri, Waldorf Astoria Maldives Ithaafushi, Conrad Maldives Rangali Island, Hilton Maldives Amingiri Resort & Spa, and certain Partner Accommodations.
- Diamond Elite includes space-available upgrades at listed brands Account & Service Control
Executive Lounge Access – Diamond Elite Tier Status will receive complimentary access for the Member and up to one (1) additional registered guest to Executive Lounges, even if you do not receive a room upgrade, (excluding executive suites, villas, specialty accommodations / floors / towers, and "Club" accommodation types, such as but not limited to the Sakura Club at Conrad Washington, DC, Club Signia at Signia by Hilton hotels, Citrus Club at the Arizona Biltmore, the Enclave and Club Category rooms at All-Inclusive resorts, unless the initial booking was also an Enclave-level accommodation), at hotels with Executive Lounges. Members with complimentary access to an Executive Lounge that provides complimentary breakfast seven days a week are not eligible for the daily Food & Beverage Credit.
- Diamond members get executive lounge access even without an upgrade Account & Service Control
Diamond Elite Tier Status Extension
Eligible Diamond Elite Tier Status Members will have a one-time limited opportunity to extend their Diamond Elite Tier Status if they fail to requalify based on Stays, nights or Eligible Spend.
- A one-time Diamond extension is available in 2026 on set conditions Account & Service Control
Eligibility requirements for Diamond Elite Tier Status Extension in 2026:
- A one-time Diamond extension is available in 2026 on set conditions Account & Service Control
Diamond Elite Tier Status set to expire March 31, 2026;
- A one-time Diamond extension is available in 2026 on set conditions Account & Service Control
Three (3) total years at Diamond Elite Tier Status (years do not have to be consecutive);
- A one-time Diamond extension is available in 2026 on set conditions Account & Service Control
At least 250 nights (paid or Reward Stay) OR 500,000 or more earned Base Points since joining Hilton Honors Program;
- A one-time Diamond extension is available in 2026 on set conditions Account & Service Control
Members may submit extension requests at
- A one-time Diamond extension is available in 2026 on set conditions Account & Service Control
https://www.hiltonhonors.com/diamondstatusextension, Opens new tab
- A one-time Diamond extension is available in 2026 on set conditions Account & Service Control
Eligibility requirements for Diamond Elite Tier Status Extension in 2027and beyond:
- From 2027 the extension test uses eligible spend instead of base points Account & Service Control
Diamond Elite Tier Status set to expire March 31st
- From 2027 the extension test uses eligible spend instead of base points Account & Service Control
Three (3) total years at Diamond Elite Tier Status (years do not have to be consecutive)
- From 2027 the extension test uses eligible spend instead of base points Account & Service Control
At least 250 nights (paid or Reward Stays) OR $50,000 + U.S. dollars Eligible Spend since joining Hilton Honors Program
- From 2027 the extension test uses eligible spend instead of base points Account & Service Control
Members may submit extension requests at
- From 2027 the extension test uses eligible spend instead of base points Account & Service Control
https://www.hiltonhonors.com/diamondstatusextension, Opens new tab
- From 2027 the extension test uses eligible spend instead of base points Account & Service Control
Lifetime Diamond Elite Tier Status Terms and Conditions
Lifetime Diamond Elite Tier Status will be awarded to eligible Hilton Honors Members, who have achieved Diamond Elite Tier Status for at least ten (10) years (non-consecutive) and who (i) have completed Stays totaling at least 1,000 paid or Reward nights OR (ii) accumulated at least $200,000 U.S. dollars Eligible Spend over lifetime of membership in the Program, pursuant to the Program Terms & Conditions. Lifetime Diamond Elite Tier Status is granted at the discretion of Hilton Honors and may be ended, or amended with or without notice or compensation, at Hilton Honors’ sole discretion.
- Lifetime Diamond needs ten years and a large lifetime volume Account & Service Control
A Member must complete 365 days at Diamond Elite Tier Status for it to be counted as a fully completed year towards Lifetime Diamond Elite Tier Status. For example, if a member achieves Diamond Elite Tier Status on November 1, 2026 (for the current year or to maintain status for the subsequent year), a completed year at Diamond Elite Tier Status would not occur until November 1, 2027. If a member has earned Diamond Elite Tier Status through a future date of expiration (ex. Diamond Elite Tier Status expires March 31, 2026), the future status will only count toward Lifetime Diamond Elite Tier Status once completed.
- Lifetime Diamond needs ten years and a large lifetime volume Account & Service Control
Diamond Reserve Elite Tier Status
Diamond Reserve Elite Tier Status will be awarded to Hilton Honors Members with (i) 40 Stays AND $18,000 U.S. dollars Eligible Spend OR (ii) 80 nights AND $18,000 U.S. dollars Eligible Spend during any calendar year. Eligible Spend will count toward Diamond Reserve Elite Tier Status qualification.
- Diamond Reserve needs 40 stays and $18,000, or 80 nights and $18,000, in a year Account & Service Control
Diamond Reserve Elite Tier Status Members will receive the following during Stays as a registered Diamond Reserve Elite Tier Status Member:
A 120% bonus on Base Points earned during a qualifying Stay.
- Diamond Reserve members get a 120% bonus on base points Charges & Financial Obligations
Guaranteed 4pm Late Check-Out Diamond Reserve Elite Members will receive guaranteed 4pm late check out on qualifying Stays. To receive guaranteed 4pm late check-out, the Diamond Reserve Elite Member must be the guest of record on the reservation. Guaranteed 4pm late check-out will only be applied to one (1) room reserved by the Diamond Reserve Elite Member. Available at Waldorf Astoria® Hotels & Resorts, Conrad® Hotels & Resorts, LXR Hotels & Resorts, NoMad™, Signia by Hilton, Canopy™ by Hilton, Hilton Hotels & Resorts, Curio Collection by Hilton™, Graduate Hotels, DoubleTree by Hilton™, Tapestry Collection by Hilton™, Motto by Hilton®, Embassy Suites™, Tempo by Hilton™, Hilton Garden Inn®, Hampton by Hilton™, Tru by Hilton™, Apartment Collection by Hilton™, Outset Collection by Hilton™, YOTEL, Spark by Hilton ™, LivSmart Studios by Hilton™, Homewood Suites by Hilton®, Home2 Suites by Hilton®, and Hilton Grand Vacations®. Excluding certain Partner Accommodations.
- Diamond Reserve members get a guaranteed 4pm late check-out Account & Service Control
Complimentary service through Exclusive Customer Service. This call center will provide dedicated agents to provide top-tier customer service.
- Diamond Reserve members get a dedicated customer service line Account & Service Control
Complimentary in-room and lobby Premium WiFi internet access during Stays at Waldorf Astoria® Hotels & Resorts, Conrad® Hotels & Resorts, LXR Hotels & Resorts, NoMad™, Signia by Hilton, Canopy™ by Hilton, Hilton Hotels & Resorts, Curio Collection by Hilton™, Graduate Hotels, DoubleTree by Hilton™, Tapestry Collection by Hilton™, Motto by Hilton®, Embassy Suites™, Tempo by Hilton™, Hilton Garden Inn®, Hampton by Hilton™, Tru by Hilton™, Apartment Collection by Hilton™, Outset Collection by Hilton™, Spark by Hilton ™, LivSmart Studios by Hilton™, Homewood Suites by Hilton®, Home2 Suites by Hilton®, and Hilton Grand Vacations®. WiFi internet access may not be complimentary in meeting spaces or at properties with a resort fee.
- Diamond Reserve includes premium WiFi at the listed brands Account & Service Control
Two (2) complimentary bottles of water per Stay at Waldorf Astoria Hotels & Resorts, Conrad® Hotels & Resorts, LXR Hotels & Resorts™, NoMad™, Signia by Hilton, Hilton Hotels & Resorts, Curio Collection by Hilton™, Graduate Hotels, DoubleTree by Hilton™, Tapestry Collection by Hilton™, Embassy Suites by Hilton™, Hilton Garden Inn, Apartment Collection by Hilton™, Outset Collection by Hilton™, YOTEL, and Hilton Grand Vacations™. Bottled Water is not complimentary at Participating Hotels with a resort fee that includes bottled water.
- Diamond Reserve includes two bottles of water per stay at listed brands Account & Service Control
5th Night Free on Standard Room Reward Stays: For every Standard Room Reward Stay of five (5) or more nights using all Points, every 5th night is free. Members can utilize the 5th Night Free on Reward Stays benefit on an unlimited number of Stays annually. No more than four (4) free nights will be awarded per Stay. Applies only to five (5) consecutive nights within the same all Points Standard Room Reward Stay at the same property, up to twenty (20) nights, when confirmed at time of booking. If a 5th free night is declined, reservation is cancelled, or check-out occurs before 5th night, the free night is forfeited. 5th Night Free benefit has no cash or Point value. After the 5th Night Free benefit is applied, eligible Members will not be charged any Points for the 5th night, 10th night, 15th night, and 20th night of the Stay, as applicable. All other nights of the Stay will be charged at the applicable full Standard Room Reward price. A Standard Room is defined by each hotel and subject to availability at participating hotels within the Hilton Portfolio. Applies to Standard Room Reward Stays only, not on paid Stays or Points & Money Rewards™. Does not apply when Stay is booked as part of a Reward Stay offer, package, or promotion offered by Hilton or any of its partners.
- Diamond Reserve members get the same 5th Night Free benefit as the other tiers Account & Service Control
48-Hour Reservations Guarantee, subject to the restrictions stated herein, at Participating Hotels when paid reservations are made before midnight hotel local time, at least 48 hours prior to intended arrival. RESTRICTIONS: This guarantee does not apply to reservations paid for in part or in full by Hilton Honors Points, or free night certificates issued by Hilton. This guarantee does not apply to a hotel when that hotel becomes overbooked by 10% or more (i.e., 110% or more of rooms are reserved). For certain Participating Hotels, this guarantee does not apply when the hotel becomes overbooked by 2% or more (i.e., 102% or more of rooms are reserved). Contact the individual hotel or
- Diamond Reserve members get the 48-hour reservation guarantee too Account & Service Control
view hotels with the 2% cap, Opens new tab to determine whether the 2% limitation applies. This guarantee also does not apply to a hotel during Extraordinary Demand Dates. The term "Extraordinary Demand Dates" means dates determined by the hotel and Hilton Honors, in their sole discretion, that are consistently popular reservation dates for guests, such as during major events in the area or New Year's Eve. This guarantee applies to only one (1) room reserved with a valid credit card and occupied by the Diamond Reserve Elite Tier Status Member. This guarantee does not impact the room rate, and reservations made under this guarantee will be subject to the hotel's prevailing rate for the accommodations requested. In the event the Member does not arrive as scheduled or does not call to cancel and obtain a cancellation number, the credit card provided will be charged one (1) night's room and tax. The 48-Hour Reservations Guarantee applies to reservations made (i) online at a hotel official website, (ii) through Hilton Reservations and Customer Care, (iii) through the Diamond Reserve Desk, or (iv) with the hotel directly. Promotional Rewards are not applicable for reservations booked under the 48-Hour Reservations Guarantee. The 48-Hour Reservations Guarantee may periodically be restricted at LivSmart Studios by Hilton, Homewood Suites by Hilton, and Home2 Suites by Hilton hotels due to the extended stay nature of guest Stays at the LivSmart Studios by Hilton, Homewood Suites by Hilton, and Home2 Suites by Hilton brands. The 48-hour Reservations Guarantee does not apply at the Conrad Maldives Resort & Spa, Hilton Seychelles Northolme Resort and Spa, Ho'olei at Grand Wailea, Kingston Plantation Condos, Royale Palms, Conrad Koh Samui Resort & Spa, or Hilton Grand Vacation, or at certain Partner Accommodations.
- The 48-hour guarantee does not apply in defined situations Account & Service Control
Choose a MyWay On-Property benefit. Click this
- Diamond Reserve members pick one MyWay on-property benefit Account & Service Control
link, Opens new tab to view the choices at each hotel brand within the Hilton Portfolio.
- Diamond Reserve members pick one MyWay on-property benefit Account & Service Control
Complimentary, Space-Available Upgrades: Diamond Reserve Elite Tier Status Members will receive the following during Stays as a registered Diamond Reserve Elite Tier Status Member: At Waldorf Astoria® Hotels & Resorts, LXR Hotels & Resorts, Conrad® Hotels & Resorts, NoMad™, Canopy™ by Hilton, Tempo by Hilton™, Signia by Hilton, Hilton Hotels & Resorts, Curio Collection by Hilton™, Graduate Hotels, DoubleTree by Hilton™, Apartment Collection by Hilton™, Outset Collection by Hilton™, YOTEL, and Tapestry Collection by Hilton™ properties. Diamond Reserve Elite Tier Status Members may receive complimentary room upgrades to preferred rooms, based on availability at the time of arrival, up to and including . “junior”, “standard” or “one-bedroom” suites. Upgrades exclude executive suites, villas and specialty accommodations/floors/towers (which may include, but not limited to, "Vista," "Villa," or “Club” accommodation types), subject to the discretion of the hotel. Group reservations and certain rates are not eligible for suite accommodations and may not be eligible for complimentary upgrades. Upgrades are granted on a space-available basis for the entire Stay, as determined at the time of check-in. Preferred rooms are identified by each hotel and may vary within each brand. Upgrades will be given only for one (1) room per Member during a qualifying Stay, regardless of additional booked rooms.
- Diamond Reserve includes space-available upgrades, with brand exceptions Account & Service Control
The following brands do not offer complimentary upgrades: Embassy Suites™, Hilton Garden Inn®, Hampton by Hilton™, LivSmart Studios by Hilton™, Tru by Hilton™, Spark by Hilton™, Homewood Suites by Hilton®, Home2 Suites by Hilton®, Hilton Grand Vacations®, and Motto by Hilton®. Upgrades are not offered at Napua Tower at Grand Wailea, Imperial Floor at Rome Cavalieri, Waldorf Astoria Maldives Ithaafushi, Conrad Maldives Rangali Island, and Hilton Maldives Amingiri Resort & Spa, and certain Partner Accommodations. Group reservations and certain rates are not eligible for suite accommodations and may not be eligible for complimentary upgrades. All upgrades are granted on a space-available basis for the entire Stay, as determined at the time of arrival. Preferred rooms are identified by each individual property and may vary within each brand. Upgrades will be given only for one (1) room per Member, regardless of additional booked rooms by the Member.
- Diamond Reserve includes space-available upgrades, with brand exceptions Account & Service Control
Executive Lounge Access – Diamond Reserve Elite Tier Status will receive complimentary access for the Member and up to one (1) additional registered guest to Executive Lounges, even if you do not receive a room upgrade, (excluding executive suites, villas, specialty accommodations / floors / towers, and the Enclave category rooms at All-Inclusive resorts, unless the initial booking was also an Enclave-level accommodation), at hotels with Executive Lounges. Members with complimentary access to an Executive Lounge that provides complimentary breakfast seven days a week are not eligible for the daily Food & Beverage Credit.
- Diamond Reserve members get executive lounge access even without an upgrade Account & Service Control
Premium Club Access – Diamond Reserve Elite Tier Status will receive complimentary access for the Member and up to one (1) additional registered guest to Premium Clubs. Premium Club access excludes the Enclave category rooms at All-Inclusive resorts, unless the initial booking was also an Enclave-level accommodation. Members who receive complimentary access to Premium Clubs are not eligible for the Daily Food & Beverage Credit. A full list of
- Diamond Reserve members also get premium club access Account & Service Control
Premium Clubs, Opens new tab is available here.
- Diamond Reserve members also get premium club access Account & Service Control
Confirmable Upgrade Reward: Diamond Reserve Elite Tier Status Members earn one (1) Confirmable Upgrade Reward upon achieving of Diamond Reserve Elite Tier Status and have the opportunity to earn a second Confirmable Upgrade Reward upon achieving 120 nights within a calendar year. Confirmable Upgrade Reward provides Diamond Reserve Status Members the right to choose and confirm a room upgrade, subject to availability, at the time of booking for up to and including a 1-bedroom suite for any Stay up to seven (7) nights. Not available for Stays exceeding seven (7) nights. Confirmable Upgrade Rewards will be given only for one (1) room per Member, regardless of additional booked rooms by the Member. Confirmable Upgrade Rewards are only available at the following brands: Waldorf Astoria® Hotels & Resorts, LXR Hotels & Resorts, Conrad® Hotels & Resorts, NoMad™, Signia by Hilton, Canopy™ by Hilton, Tempo by Hilton™, Hilton Hotels & Resorts, Curio Collection by Hilton™, Graduate Hotels, DoubleTree by Hilton™, Outset Collection by Hilton™, YOTEL, and Tapestry Collection by Hilton™ properties. Confirmable Upgrade Rewards are not offered at Napua Tower at Grand Wailea, Imperial Floor at Rome Cavalieri, Waldorf Astoria Maldives Ithaafushi, Conrad Maldives Rangali Island, Hilton Maldives Amingiri Resort & Spa, and certain Partner Accommodations. For more information, see here.
- Diamond Reserve members earn a confirmable upgrade reward Account & Service Control
The following additional terms and conditions apply to Confirmable Upgrade Reward.
- Diamond Reserve members earn a confirmable upgrade reward Account & Service Control
a. Members who receive a Confirmable Upgrade Reward will have up to twelve (12) months to redeem the Reward for an upgrade by booking a reservation with a checkout date prior to the reward’s expiration date.
- How a confirmable upgrade reward must be used Account & Service Control
b. Members can redeem Confirmable Upgrade Rewards through the Hilton Honors App or by calling Hilton Reservation & Customer Care at +1800-4HONORS when booking a qualifying reservation.
- How a confirmable upgrade reward must be used Account & Service Control
c. To apply a Confirmable Upgrade Reward to an existing qualifying reservation, Members must call Hilton Reservation & Customer Care at +1800-4HONORS for assistance.
- How a confirmable upgrade reward must be used Account & Service Control
d. Confirmable Upgrade Rewards must be redeemed on a qualifying reservation prior to digital check-in (i.e., at least 36 hours prior to arrival date).
- How a confirmable upgrade reward must be used Account & Service Control
e. Confirmable Upgrade Reward may be used on Hilton Honors-eligible reservations including paid Stays, AMEX Free Nights, Reward Stays, and Points & Money Rewards™ Stays.
- How a confirmable upgrade reward must be used Account & Service Control
f. If a Diamond Reserve Elite Tier Status Member would like to remove a redeemed Confirmable Upgrade Reward from an existing reservation, the reservation must be cancelled and rebooked. Rate and availability may be different at time of rebooking.
- How a confirmable upgrade reward must be used Account & Service Control
g. Diamond Reserve Elite Tier Status Members can transfer a Confirmable Upgrade Reward to another Hilton Honors Member. Transferred Confirmable Upgrade Rewards expires twelve (12) months from the date it was originally earned by the Diamond Reserve Elite Tier Status Member that earned and gifted the Reward. If a Diamond Reserve Elite Tier Status Member would like to transfer their Reward, they must call +1800-4HONORS for assistance.
- How a confirmable upgrade reward must be used Account & Service Control
Accrual of Hilton Honors Milestone Bonus Points
Members will earn a fixed amount of Hilton Honors Bonus Points referred to as “Milestone Bonuses” after achieving a certain number of eligible nights during each calendar year.
- Milestone bonus points rise with the number of eligible nights Charges & Financial Obligations
Members will earn 10,000 Milestone Bonus Points at 40 eligible nights and 10,000 Milestone Bonus Points for every 10 additional eligible nights up to 180 nights thereafter during a calendar year.
- Milestone bonus points rise with the number of eligible nights Charges & Financial Obligations
Members will earn an additional 30,000 Milestone Bonus Points on their 60th eligible night per calendar year in addition to the 10,000 Milestone Bonus Points achieved at that night threshold.
- Milestone bonus points rise with the number of eligible nights Charges & Financial Obligations
Members will have the option of a Confirmable Upgrade Reward or 30,000 Milestone Bonus Points upon achieving 120 eligible nights within a calendar year. The Confirmable Upgrade Reward or the 30,000 Milestone Bonus Points are in addition to the 10,000 Milestone Bonus Points achieved at that night threshold .
- Milestone bonus points rise with the number of eligible nights Charges & Financial Obligations
Within a calendar year, the maximum number of nights that a Member can achieve toward Milestone Bonuses is 180 nights. The maximum number of Milestone Bonus Points a Member can earn during a calendar year is 210,000 Milestone Bonus Points.
- Milestone bonus points rise with the number of eligible nights Charges & Financial Obligations
Members will only receive credit for the nights stayed for one (1) room regardless of the number of rooms booked for the same duration by the Member.
- Milestone bonus points rise with the number of eligible nights Charges & Financial Obligations
Milestone Bonuses are earned automatically and no sign-up is required. Milestone Bonus Points will be credited to the Member’s account automatically upon achieving the Milestone Bonus.
- Milestone bonuses are credited automatically Charges & Financial Obligations
Car Rental Hilton Honors Bonus Points
Hilton Honors Bonus Points are awarded for qualifying car rentals with Hilton Honors Car Rental Marketing Partners subject to terms and conditions.
- Car rental partners award bonus points under their own terms Charges & Financial Obligations
View Hilton Honors Car Rental Marketing Partners, Opens new tab here and to learn about how to earn Hilton Honors Bonus Points on qualifying car rentals.
- Car rental partners award bonus points under their own terms Charges & Financial Obligations
Elite Rollover Nights
Elite Rollover Nights will no longer be offered for Elite Tier Status qualification beginning January 1, 2026. Elite Rollover Nights accumulated through 2025 will be counted for Elite Tier Status in 2026. Nights accumulated in 2026 will not be rolled over to 2027 for Elite Tier Status qualification purposes .
- Rollover nights are no longer offered from 2026 Account & Service Control
Elite Tier Status Members will be eligible to rollover qualifying nights in excess of those required to qualify for their Elite Tier Status at the end of the calendar year (December 31st). Base Members are not eligible to rollover qualifying nights. Requirements for membership tiers can be viewed in the
- How rollover nights are counted at the end of a year Account & Service Control
Hilton Honors Membership Tiers, Opens new tab section.
Elite Rollover Nights will be counted toward Members’ Elite Tier Status qualification for the following calendar year.
- How rollover nights are counted at the end of a year Account & Service Control
Elite Rollover Nights are calculated as follows to apply to the next qualifying Elite Tier Status year: Total qualifying nights earned at year end (inclusive of Elite Rollover Nights from prior year) – any Elite Rollover Nights from the previous year – qualifying nights needed to renew your current Elite Tier Status = Elite Rollover Nights for the next calendar year.
- How rollover nights are counted at the end of a year Account & Service Control
Qualifying nights for paid and
- How rollover nights are counted at the end of a year Account & Service Control
Reward stays, Opens new tab (including Points & Money Rewards stays) count as full qualifying nights for achieving status and are eligible to be rolled over to the following calendar year. Any Elite Rollover Nights earned through a promotional offer (i.e., double night credit) are also eligible and will be added to the total amount of rollover nights in excess of the number of nights required to gain Elite Tier Status.
- How rollover nights are counted at the end of a year Account & Service Control
Elite Rollover Nights will not count toward Milestone Bonuses and will only count toward a member achieving the next Elite Tier Status. Requirements for achieving the Milestone Bonuses can be viewed in the
- Rollover nights count only towards the next tier Account & Service Control
Milestone Bonuses, Opens new tab section.
- Rollover nights count only towards the next tier Account & Service Control
Elite Rollover Nights will not count toward Elite Status Gifting and will only count toward a Member achieving the next Elite Tier Status. Requirements for being eligible for elite status gifting can be viewed in the
- Rollover nights count only towards the next tier Account & Service Control
Elite Status Gifting, Opens new tab section.
- Rollover nights count only towards the next tier Account & Service Control
Elite Tier Status Gifting
Elite Tier Status Members that achieve sixty (60) qualifying nights within a calendar year will be able to gift Gold Elite Tier Status to a Member of their choice. If a Member achieves one hundred (100) qualifying nights within a calendar year, they will be able to gift Diamond Elite Tier Status to a Member of their choice. Members are permitted to gift Elite Tier Status to only one (1) Member per year.
- How gifting Elite status works Account & Service Control
Members who achieve Elite Tier Status gifting qualifications by the end of a calendar year will be permitted to gift Elite Tier Status to a Member of their choice. Members gifting Elite Tier Status must make their selection of the Member to receive gifted Elite Tier Status by 11:59pm EST on January 31st of each calendar year.
- How gifting Elite status works Account & Service Control
Gifted Elite Tier Status will begin immediately upon approval of the gift and last 365 days from the date approved. After 365 days, the gifted Member's Elite Tier Status will change to the Elite Tier Status that they would have earned without the gifted status in the previous calendar year.
- How gifting Elite status works Account & Service Control
Members meet gifting qualifications the following year can gift status to the same Member that was previously gifted Elite Tier Status. Members will have to re-elect the Member receiving gifted Elite Tier Status each year. Elite Tier Status gifts do not automatically carry over if unused.
- How gifting Elite status works Account & Service Control
Elite Tier Status gifted to another Member cannot be changed during the same year.
- How gifting Elite status works Account & Service Control
The Member receiving the gifted status must be enrolled as a Hilton Honors Member. Elite Tier Status cannot be gifted to someone who does not have a Hilton Honors account.
- How gifting Elite status works Account & Service Control
Qualifying nights for paid and
- Which nights count towards gifting Account & Service Control
Reward stays, Opens new tab (including Points & Money Rewards™ stays) count as full qualifying nights and are counted towards achieving gifting status. Any qualifying nights earned through a promotional offer (i.e., double night credit) are also eligible and will be added to the total amount of eligible nights achieved to use gifting status.
- Which nights count towards gifting Account & Service Control
Elite Tier Status cannot be gifted to Gold or Diamond Elite Tier Status to a Member that has already been awarded Gold or Diamond Elite Tier Status.
- You cannot gift status to someone already Gold or Diamond Account & Service Control
Maldives Gold & Diamond Member Benefits
Due to the very special nature of the accommodations at our properties in the Maldives, only some resort(s) can offer upgrade accommodations. However, learn about our other alternative
- Maldives resorts offer only limited upgrade benefits Account & Service Control
Maldives elite benefits, Opens new tab for Hilton Honors Gold and Diamond Members.
- Maldives resorts offer only limited upgrade benefits Account & Service Control
Elite All-Inclusive Spa Benefit
When staying at a resort hotel in the Hilton portfolio of brands that is defined as
All-Inclusive, Opens new tab, an Elite Tier Status Hilton Honors Member who book an Honors-eligible stay will receive a 15% discount on a single treatment offered at the resort’s spa during that stay, should a spa exist. The discount is applicable to one (1) treatment per reservation. Bundled spa treatment packages are not eligible for this benefit. If a spa service is already included in the Member’s room rate at time of booking, the spa discount will not apply. The guest is permitted, however, to apply the discount to an additional spa treatment. If a promotional discount is already being offered, the member will receive the larger of the two discounts. If a promotional discount is already being offered, the member will receive the larger of the two discounts.
- Elite members get 15% off one spa treatment at all-inclusive resorts Account & Service Control
Reward Redemption
To qualify for a reward redemption (a "Reward"), the Member must have sufficient Hilton Honors Points in their account to redeem the Reward, with the following exception: at the time of redemption, a Member may purchase Hilton Honors Bonus Points to reach the required level for redemption (up to 160,000 Points per calendar year). See "
- You need enough points to redeem, and may buy more at redemption Charges & Financial Obligations
Point Purchase, Opens new tab" section for full Point Purchase Terms and Conditions.
- You need enough points to redeem, and may buy more at redemption Charges & Financial Obligations
Pricing of Reward nights may change based on factors such as the hotel, the level of daily demand, and the current room rate. Prices may change in real time.
- The price of a reward night can change in real time Charges & Financial Obligations
Members must request Rewards via (i) online, (ii) Hilton
- How to request a reward Account & Service Control
global phone numbers, Opens new tab, or (iii) through the Hilton Honors App. Rewards requests placed by telephone will require the Member to provide account verification. Some Rewards may be available to print when redeeming online.
- How to request a reward Account & Service Control
When a Reward is requested, the corresponding number of Points will be deducted from the Member's Hilton Honors account. When redeeming Points via (i) online, (ii) phone, or (iii) the Hilton Honors App for Reward stays at Participating Hotels or exchanging Hilton Honors Points for airline miles through Reward Exchange, the corresponding number of Points will be deducted from the Member's account automatically upon Member completing the redemption transaction.
- Points come off your account when the reward is issued Charges & Financial Obligations
Reward stays at Participating Hotels may be issued to the requesting Hilton Honors Member, or to another Hilton Honors Member as directed by the Member. Once the Reward is issued it is non-transferable and may be used only by the individual named on the Reward. If any person other than the Hilton Honors Member named on the Reward attempts to redeem the Reward, the Reward will be deemed void and any accommodations and transportation to Participating Hotel will be denied.
- A reward is for the named member only Legal Rights & Agreement Rules
A Reward confirmation document redeemable for the Reward will be issued via (i) the Hilton website when redeeming online, (ii) on the Hilton Honors App, or (iii) Hilton Reservations and Customer Care.
- How you get your reward confirmation Account & Service Control
Rewards may not be sold, auctioned, bartered, brokered, purchased or otherwise transferred except with the express written consent of Hilton Honors. Any Reward obtained in that manner without the required consent will be considered to have been fraudulently obtained and deemed void. Altered Rewards are void.
- Rewards cannot be sold, auctioned or bartered Legal Rights & Agreement Rules
All Rewards are subject to certain restrictions. See the terms and conditions below or as applicable to each specific Reward.
- Rewards cannot be sold, auctioned or bartered Legal Rights & Agreement Rules
Marketing Partner Reward usage is subject to capacity controls, which limit the availability of rental cars, cruises, or the products offered by a Hilton Honors Marketing Partner, respectively.
- Partner rewards are limited by capacity controls Legal Rights & Agreement Rules
Rewards are normally valid for one (1) year from date of issuance though Hilton Honors may, from time to time, offer Rewards with shorter validity periods. Travel Reward validity periods appear on the face of the Reward.
- The rules that govern a reward once you have it Legal Rights & Agreement Rules
Rewards may not be combined with other certificates, discounts, packages, or promotional offers unless otherwise specified in writing by Hilton Honors.
- The rules that govern a reward once you have it Legal Rights & Agreement Rules
Rewards cannot be redeemed for cash, prizes or credit.
- The rules that govern a reward once you have it Legal Rights & Agreement Rules
Hilton Honors Points which have been deducted from the Member's account for a Reward may be re-deposited, at the discretion of Hilton Honors, provided that ALL Reward documentation (including hotel, car or cruise certificates) associated with the Reward are returned unused prior to the expiration date of the Reward documentation. Rewards will only be re-deposited into the Hilton Honors account from which the Points were deducted.
- The rules that govern a reward once you have it Legal Rights & Agreement Rules
Promotional Rewards involving no Point deduction will not be extended beyond the validity date, exchanged, or re-deposited into Member's account for Points or future use.
- The rules that govern a reward once you have it Legal Rights & Agreement Rules
Rewards are void where prohibited or restricted by applicable law.
- The rules that govern a reward once you have it Legal Rights & Agreement Rules
All Rewards must be redeemed in accordance with the procedures specified on the Reward documentation.
- The rules that govern a reward once you have it Legal Rights & Agreement Rules
Hilton Honors Marketing Partner Rewards may be substituted with an equivalent Reward by Hilton Honors at any time without notice. Determination of Reward equivalency is at the sole discretion of Hilton Honors.
- The rules that govern a reward once you have it Legal Rights & Agreement Rules
Reward stays at Participating Hotels apply to full Point redemptions or Points & Money Rewards™ redemptions. Reward stays can be used for Standard Rooms or Premium Rooms; both Reward room types are for double occupancy room rate. Additional occupants may be subject to the standard extra person charges which vary by Participating Hotel.
- Reward stays cover standard and premium rooms, for double occupancy Legal Rights & Agreement Rules
Any tax liability incurred (if any) in connection with the receipt or use of Hilton Honors Rewards, including, but not limited to, local or city occupancy taxes, international departure tax, customs fees, airport surcharges, non-resident tourism fees, or individual income tax is the sole responsibility of the Member.
- Taxes and incidental charges on a reward are yours to pay Charges & Financial Obligations
Any incidental charges are the responsibility of the Member.
- Taxes and incidental charges on a reward are yours to pay Charges & Financial Obligations
At Participating Hotels with resort fees, Members on Reward stays booked using all Points or using a promotional free night reward certificate (e.g., issued by credit card partners, etc.) will not pay resort fees.
- All-points and promotional free-night stays pay no resort fees Charges & Financial Obligations
Hilton Honors is not responsible for and assumes no liability for any services, products, or transportation that Marketing Partners provide or fail to provide.
- Hilton is not responsible for what marketing partners provide Legal Rights & Agreement Rules
Members residing in countries where redemption of Points for a Hilton Honors Reward, Partner Reward, or Reward Exchange is prohibited by applicable law are not eligible for such Reward.
- You cannot redeem where the law forbids it Legal Rights & Agreement Rules
Hilton Honors Reward Exchange
Reward Exchanges may only be made in the
- Reward Exchanges are in set increments and cannot be undone Account & Service Control
specific increments, Opens new tab provided via this hyperlink. Both the Marketing Partner program account and the Hilton Honors account must be in the same legal name. Once a Reward Exchange is made, it cannot be reversed or undone and expediting fees cannot be refunded. The Hilton Honors Reward Exchange is a benefit of the Hilton Honors Program and is subject to all Hilton Honors Program Terms and Conditions. Please allow at least sixty (60) days for the Reward Exchange to be posted.
- Reward Exchanges are in set increments and cannot be undone Account & Service Control
Hotel Reward Stays
Reward stays at Participating Hotels ("Reward stays") are stays booked with the use of all Points or Points & Money Rewards™, where available, or a Reward certificate. If any portion of Hilton Honors Points are used for the Member's stay, the entire stay is considered a Reward Stay.
- What makes a stay a Reward Stay Account & Service Control
Members may book a Reward Stay for standard or premium room types using nearly any combination of Points and money, in increments of 1,000 Points and starting at 5,000 Points. Points & Money Rewards are available at any Participating Hotel, with no blackout dates.
- Points & Money Rewards can be booked from 5,000 points in 1,000-point steps Account & Service Control
Members may use full Hilton Honors Points to book a complimentary standard or premium room. Standard room and premium room Rewards are available at Participating Hotels with no blackout dates.
- A full-points redemption books a standard or premium room Account & Service Control
View availability of Reward stay types for any Participating Hotel by (i) visiting their website, (ii) calling
- How to check availability and book a Reward stay Account & Service Control
+1 800-4HONORS, Opens new tab, or (iii) Hilton’s
- How to check availability and book a Reward stay Account & Service Control
global phone numbers, Opens new tab, or visiting
- How to check availability and book a Reward stay Account & Service Control
https://www.hilton.com/en/hilton-honors/, Opens new tab.
- How to check availability and book a Reward stay Account & Service Control
Participating Hotels and Reward types may change at any time without notice at Hilton Honors’ sole discretion.
- How to check availability and book a Reward stay Account & Service Control
Reward stays are not subject to blackout dates or capacity controls. All Rewards depend upon availability and some Reward stay types may not be available on the date of Member's request.
- How to check availability and book a Reward stay Account & Service Control
When redeeming Hilton Honors Points for a Reward stay, Members must either book a Reward stay online, or call
- How to check availability and book a Reward stay Account & Service Control
+1 800-4HONORS, Opens new tab, or at one of Hilton’s
- How to check availability and book a Reward stay Account & Service Control
global phone numbers, Opens new tab, and advise the reservationist at that time that they will be using Hilton Honors Points. If booking a Reward stay online, Members will receive a Reward confirmation page with their hotel Reward stay reservation and Reward confirmation document in one online transaction. If booking a Reward stay reservation via phone, you will receive a Reward confirmation document via email.
- How to check availability and book a Reward stay Account & Service Control
Failure to comply with this procedure may result in cancellation or denial of reservations, accommodations, or payment of published retail rate. Accommodations must be reserved prior to Reward stay.
- How to check availability and book a Reward stay Account & Service Control
All Reward stay reservations must be guaranteed with a credit card. No additional deposits are required for Reward stay reservations prior to arrival. No-shows or cancellations of Reward stay reservations outside of the timeframe set by the Participating Hotel’s individual cancellation policy will be charged the cancellation or no-show fee set forth by the Participating Hotel or one (1) night's room and tax at the hotel's Best Available Rate for that date if no cancellation or no-show fee is specified. General cancellation policy: cancel 48 hours prior to arrival to avoid cancellation penalties. Additional cancellation policies are established by each Participating Hotel and may differ from the general cancellation policy; in that case, the hotel's individual cancellation policy applies.
- Reward stays need a credit card guarantee, and late cancellations cost you Legal Rights & Agreement Rules
Reward stay reservations are valid for room accommodations at one (1) room at one (1) Participating Hotel, for one (1) stay (as that term is defined), and as provided on the Reward confirmation documentation. To change the location of a Reward stay reservation, Member must first cancel the existing Reward stay reservation and then book the new Reward stay reservation at the desired property. To change the dates of a Reward stay reservation, the Member should contact Hilton Reservations and Customer Care prior to arriving at the hotel for the Reward stay. On-site Hotel agents will not be able to alter the dates of any Reward stays for a Members, and the Member could be subject to Points forfeiture.
- A Reward stay reservation covers one room at one hotel for one stay Legal Rights & Agreement Rules
No resort fees on Reward stays booked using all Points, or for Promotional free night stays (e.g., issued by credit card partners, etc.).
- All-points and promotional free-night stays pay no resort fees Charges & Financial Obligations
Promotional Rewards are for Standard Rooms only.
- Promotional rewards are for standard rooms only Legal Rights & Agreement Rules
Reward Stays are not commissionable to travel agents.
- Reward stays are not commissionable to travel agents Legal Rights & Agreement Rules
The number of Reward stays and the number of nights during a Reward stay will count towards the number of stays and nights required for Elite Tier Status qualification.
- Reward stays count towards Elite Tier Status Account & Service Control
Members will earn Points for Points & Money Rewards™ stays on any money spent on Eligible Spend. Members will earn Points for incidental charges for all Points Rewards stays only.
- You earn points on the money you pay on a Points & Money stay Charges & Financial Obligations
Recipients of Rewards may be required to sign a release of liability and a statement permitting the use of their name and/or photo for promotional purposes without additional compensation.
- Reward recipients may have to sign a release and permit use of their name or photo Legal Rights & Agreement Rules
Hilton Honors Group & Event Bonus (formerly known as Event Planner Program) - Global
Only the individual stipulated in the event contract is eligible to receive Hilton Honors Bonus Points (“Bonus Points”) awarded through the Hilton Honors Group & Event Bonus on eligible charges associated with the event. The individual that signs the contract does not need to be the individual that receives the Bonus Points. Bonus Points must be included in the event contract for Bonus Points to be awarded.
- Event Bonus Points need to be written into the event contract Charges & Financial Obligations
The recipient of Bonus Points awarded through the Hilton Honors Group & Event Bonus does not need to be a registered guest or attend the meeting or event. The recipient must be a Member of Hilton Honors to receive Bonus Points in connection with the event. Hilton Honors Group & Event Bonus recipients booking on behalf of their employer must notify the hotel prior to the issuance of the Bonus Points if such issuance violates their employer's policies.
- The points recipient need not be the guest or attend Account & Service Control
The Hilton Honors Group & Event Bonus is available to any Hilton Honors member, including, but not limited to, individuals, professional meeting and event planners, individuals booking events on behalf of their employer (including B2B Pooled Accounts), tour operators, and travel agents/travel sellers/conference planners that book a qualifying event. Hilton employees and hotel team members are not eligible to accrue Points when contracting business on behalf of Hilton at any property within the Hilton portfolio.
- Who can earn event Bonus Points Account & Service Control
Members will earn two (2) Bonus Points per U.S. dollar spent on Eligible Spend for qualifying events. Bonus Points awarded will be based on local currency converted to U.S. dollars. Local currency will be converted to U.S. dollars on the day final payment is received for the event using a published rate of exchange in effect at time of conversion. This rate will be determined at Hilton Honors’ sole discretion, based on standard currency conversion methods.
- Event Bonus Points are two per dollar on eligible spend Charges & Financial Obligations
A qualifying event may include, but is not limited to, a group or business meeting, conference, room block, wedding reception, family reunion or other event contracted through the sales or catering department and sold at published rates.
- What counts as a qualifying event Charges & Financial Obligations
Eligible charges include: (1) All guest rooms (whether paid for by individuals or billed to a master bill), AND (2) All meeting room and event space rentals.
- What event spend earns points, and what does not Charges & Financial Obligations
Event related spend excludes taxes, gratuities, services charges, administrative charges, mandatory daily charges such as resort fees, rebates, and commissions. Eligibility of all other charges (such as catering, audio/ visual, etc.) are at the sole discretion of the hotel.
- What event spend earns points, and what does not Charges & Financial Obligations
In the case where room rental/room hire is included as part of a per person meeting package, awarding Bonus Points on a portion of the package is at the discretion of the hotel.
- What event spend earns points, and what does not Charges & Financial Obligations
Offer is valid for new event bookings only. If guest rooms are included in the contract, Members who reserve and are pay for those rooms directly are also eligible to earn Points and eligible Hilton Honors benefits in accordance with Hilton Honors Terms and Conditions. If guest rooms are included in the contract and charged to a master bill, Members are not eligible to earn Points on room rate. Members will still receive Point credit on incidental charges (those charged to a Member’s room) paid for directly by the Member at check-out and all eligible Hilton Honors benefits. Incidental charges billed to a master bill are not eligible for Point credit.
- The event offer is for new bookings, and master-billed rooms earn nothing Charges & Financial Obligations
Bonus Points awarded through the Hilton Honors Group & Event Bonus can be awarded on charges up to $100,000 U.S. dollars. There is no limit on the number of Bonus Points that can be awarded per event.
- Event Bonus Points are capped at $100,000 of charges and post slowly Charges & Financial Obligations
Please allow 6-8 weeks after the event has been paid for in full for posting of Bonus Points to Member's account.
- Event Bonus Points are capped at $100,000 of charges and post slowly Charges & Financial Obligations
Hilton Honors Group & Event Bonus is available globally at Participating Hotels. If a member requests Bonus Points from one of these hotels for a qualifying event, the hotel must award them.
- Participating hotels must award event bonus points Charges & Financial Obligations
Hilton Honors Bonus Points will NOT be awarded for "no show" or cancelled events when a Member has booked an event guaranteed with a credit card but does not hold the event -- irrespective of whether the Member's credit card is charged for any portion of the event per the hotel's "no show" or cancellation policy.
- No event points if the event is not held Charges & Financial Obligations
Hilton Honors membership, earning of Bonus Points, and redemption of Bonus Points are subject to Hilton Honors Program Terms and Conditions. Hilton Honors Group & Event Bonus earnings are void where prohibited or restricted by local law.
- Event bonus points follow the program terms Legal Rights & Agreement Rules
Hilton Honors Event Credits are vouchers that can be obtained by redeeming Hilton Honors Points and can be used as a credit against future bookings. Event Credit vouchers may be redeemed at any hotel in the Hilton Portfolio, even if the hotel does not participate in the Hilton Honors Group & Event Bonus. Event Credit vouchers are available in the following increments:
- Event Credit vouchers turn points into booking credit Charges & Financial Obligations
25,000 Points = $50 U.S. dollars
- Event Credit vouchers turn points into booking credit Charges & Financial Obligations
50,000 Points = $100 U.S. dollars
- Event Credit vouchers turn points into booking credit Charges & Financial Obligations
75,000 Points = $150 U.S. dollars
- Event Credit vouchers turn points into booking credit Charges & Financial Obligations
125,000 Points = $250 U.S. dollars
- Event Credit vouchers turn points into booking credit Charges & Financial Obligations
250,000 Points = $500 U.S. dollars
- Event Credit vouchers turn points into booking credit Charges & Financial Obligations
Members can redeem Points for Event Credits by calling +1 844-593-8299. The Event Credit voucher for the corresponding amount will then be sent to the Member via email. Members must present the voucher to the hotel at time of payment to receive the corresponding discount (U.S. $50, $100, $150, $250 or $500).
- Event Credit vouchers turn points into booking credit Charges & Financial Obligations
For currencies other than U.S. dollars, conversion will be based on the prevailing month-end exchange rate on the day the final bill is created for the event. Conversion rates can be obtained directly from the Participating Hotel’s finance department.
- Event Credit vouchers convert at month-end rates and expire after a year Charges & Financial Obligations
Multiple Event Credit vouchers may be redeemed at the same time. Event Credit Vouchers will expire one year from the date of issuance. If the total bill is less than the value of the Event Credits, Member will forfeit any remaining value.
- Event Credit vouchers convert at month-end rates and expire after a year Charges & Financial Obligations
Point Purchase Program
Non-Reservation Point Purchase: Points may be purchased online. Members may purchase up to one hundred sixty thousand (160,000) Hilton Honors Bonus Points per calendar year. Minimum Points purchase thresholds may apply to Points purchases. Purchase limit, minimum Points purchase threshold requirements and cost of Points may change at any time without notice. Total cost of Points will be shown to Member during the purchase process before the purchase is completed. All purchases must be made in U.S. dollars only. Points purchased through this channel will be processed by Points.com and the purchase is subject to the
- You may buy 160,000 points a year, and the terms can change Charges & Financial Obligations
Points.com Point Purchase Terms and Conditions, Opens new tab.
- You may buy 160,000 points a year, and the terms can change Charges & Financial Obligations
- The purchase itself is governed by the Points.com terms Legal Rights & Agreement Rules
Points purchased under the Point Purchase Program are subject to these Program Terms and Conditions.
- Purchased points are subject to the program terms Legal Rights & Agreement Rules
A new Hilton Honors Member may purchase Points thirty (30) days after enrollment if the account reflects activity including a qualifying stay or earning Hilton Honors Points through a
- New members can buy points after 30 days with activity, or 90 days regardless Account & Service Control
Hilton Honors Marketing Partner, Opens new tab. After ninety (90) days of enrollment, a new Member is eligible to purchase Points regardless of their account activity.
- New members can buy points after 30 days with activity, or 90 days regardless Account & Service Control
The sale, barter, gift or assignment of Hilton Honors Points, Rewards, or other benefits, other than by Hilton Honors, is expressly prohibited. Hilton Honors Points, including such Points purchased under the Point Purchase Program, are transferable to other Hilton Honors Members. Points purchased under the Point Purchase Program are non-refundable.
- Bought points cannot be sold, and they are non-refundable Legal Rights & Agreement Rules
Points purchased under the Point Purchase Program will be posted to the Member's Hilton Honors account within 48 hours (provided there are no technical issues that prevent posting).
- Purchased points are posted within 48 hours Charges & Financial Obligations
Each Hilton Honors Member or two (2) Members with a single Mutual Fund account are limited to purchasing no more than one hundred and sixty thousand (160,000) Non-Reservation Points in any calendar year. Any Points beyond these limits will not be posted to a Member's account, regardless of whether such Member has remitted payment for such Points.
- Points bought over the limit are never posted Charges & Financial Obligations
In the event of any Hilton Honors Point or financial discrepancy, the calculations under these Terms and Conditions shall be based upon data contained in Hilton Honors’ records, and the data in Hilton Honors’ records shall take precedence over the data in any other records. Any improper usage of Hilton Honors Points shall be grounds for immediate confiscation and forfeiture of such Points, and may be grounds for the forfeiture of all Points in the Member's account and/or the Member's ejection from the Hilton Honors Program, all as determined within Hilton Honors’ sole discretion.
- Hilton’s records decide any point discrepancy Legal Rights & Agreement Rules
Any Points purchased will constitute the first Points redeemed when the purchasing Member redeems Points for a Reward.
- Purchased points are redeemed first Charges & Financial Obligations
By utilizing the Point Purchase Program, Member acknowledges and signifies agreement with these Terms and Conditions.
- Buying points means you accept the terms Legal Rights & Agreement Rules
Hilton Honors membership, earning of Points, and redemption of Points are subject to Hilton Honors Terms and Conditions. Hilton Honors reserves the right to change the Hilton Honors Program rules, regulations, terms, travel awards and thresholds, and special offers, at any time, without notice. Hilton Honors also reserves the right to terminate the Point Purchase Program with six (6) months general notice.
- Hilton can change or end the point purchase program Legal Rights & Agreement Rules
Hilton Honors Points Pooling and Points Transfer
Hilton Honors Members can transfer Hilton Honors Points to another Hilton Honors Member through Points Pooling or 1-to-1 transfer in increments of 1,000 Points and up to 500,000 Points. Each Hilton Honors Member is limited to sending no more than five hundred thousand (500,000) Points and receiving two million (2,000,000) Points via Points Pooling or Transfers combined per calendar year. Each Hilton Honors Member is limited to making six (6) transfers to other member accounts and six (6) Hilton Points Pooling transactions per calendar year. Invitations to join a Points Pool is not considered transactional. Transactions refer to the transfer of Points to another member account either through 1-to-1 account transfers or through Points Pooling.
- You can send 500,000 points a year and receive 2,000,000 Charges & Financial Obligations
Any Points beyond these limits will not be posted to any Member's account. Limits are at the sole discretion of Hilton Honors and are subject to change.
- You can send 500,000 points a year and receive 2,000,000 Charges & Financial Obligations
A new Hilton Honors Member can pool, transfer, or receive Points thirty (30) days after enrollment, providing they have activity on their account. After ninety (90) days of enrollment, a new Member is eligible to pool, transfer, or receive Points regardless of their account activity.
- New members can transfer points after 30 days with activity, or 90 days regardless Account & Service Control
The sale of Hilton Honors Points, Rewards or other benefits, other than by Hilton Honors is expressly prohibited. Any improper usage of Hilton Honors Points shall be grounds for immediate confiscation and forfeit of such Points and may be grounds for the forfeiture of all Points in the Member's account and the Member's ejection from the Hilton Honors Program, as determined by Hilton Honors .
- Selling points is prohibited, and misuse can forfeit the whole account Legal Rights & Agreement Rules
An email address is required and will only be used for transactional and marketing communications related to this transaction. All
- An email address is required to transfer points Account & Service Control
Hilton Honors Terms and Conditions, Opens new tab apply.
- An email address is required to transfer points Account & Service Control
Hilton Honors Mutual Fund
Effective April 1, 2004, new Hilton Honors Mutual Fund accounts (“Mutual Fund accounts”) are no longer available. Members who have a Mutual Fund account as of March 31, 2004 will continue to receive Mutual Fund benefits.
- New Mutual Fund accounts are no longer available Account & Service Control
Hilton Honors Mutual Fund benefits are designed to allow legally married couples to combine their Point earnings toward Rewards, and/or to combine their stay/spend earnings toward special promotion qualifications or Elite qualification. The Hilton Honors Mutual Fund is not designed to award duplicate bonuses and/or Rewards.
- What a Mutual Fund account is for Account & Service Control
Hilton Honors member benefits for Mutual Fund accounts may be extended for up to two (2) rooms, provided both members are present and have a room registered in each member’s name.
- A Mutual Fund can extend benefits to two rooms Account & Service Control
Hilton Honors Mutual Fund accounts are available only to couples legally married under the laws of the state, province, territory, or country in which the couple resides.
- Only legally married couples can hold a Mutual Fund Account & Service Control
For all Hilton Honors Mutual Fund accounts combined between January 1, 1990 and March 31, 2004, only one Hilton Honors enrollment or activation bonus will be permitted in the joint account.
- A Mutual Fund gets one enrollment or activation bonus Charges & Financial Obligations
Each spouse participating in a Hilton Honors Mutual Fund will be issued the same Hilton Honors account number. At the time a Hilton Honors Mutual Fund is established, the name and address of one spouse will be designated as the recipient of all Hilton Honors mailings.
- A Mutual Fund has one number, one statement and one balance Account & Service Control
Only one (1) statement will be issued per Hilton Honors Mutual Fund account. The individual travel accumulated by either spouse will appear on a combined Hilton Honors Mutual Fund statement. When a Reward is requested, the Points will be deducted from the combined balance. Individual balances will not be maintained or available to Hilton Honors Mutual Fund participants.
- A Mutual Fund has one number, one statement and one balance Account & Service Control
Either spouse acting alone may use any accumulated Points to request any Reward(s) for which the Hilton Honors Mutual Fund has sufficient Points. Hilton Honors is not responsible for, and bears no liability for, disagreements or disputes between Members concerning the use of Points accumulated in the Hilton Honors Mutual Fund account.
- Either spouse can spend the points, and Hilton is not the referee Account & Service Control
In case of the death of a Member, Points in the Hilton Honors Mutual Fund will go to the surviving spouse. In the event of dissolution of marriage, 50% of Points in the Hilton Honors Mutual Fund will go to each Member. Both spouses must sign to request dissolution of account. Hilton Honors may require official documentation evidencing death or dissolution of marriage. Hilton Honors is not responsible for, and bears no liability for, disagreements or disputes between Members concerning the dissolution of Hilton Honors Mutual Fund accounts. Except as specifically provided herein, neither accrued Points nor Certificates are transferable in the event of death, as part of a domestic relations matter or otherwise by operation of law.
- What happens to the points if a spouse dies or divorces Account & Service Control
All Hilton Honors Program Terms and Conditions apply to Hilton Honors Mutual Fund accounts and participants. All interpretations of Program Terms and Conditions shall be at the sole discretion of Hilton Honors.
- The program terms apply to Mutual Fund accounts too Legal Rights & Agreement Rules
Your Agreement to Our Use of Information about You
We process your personal information in accordance with the
- The program adds to the global privacy policy Data Access & Collection
Hilton Global Privacy Policy, Opens new tab (the "Privacy Policy").
- The program adds to the global privacy policy Data Access & Collection
In addition, by participating in the Hilton Honors Program, we may collect additional personal information from you. We may also use and share your personal information in the ways described below, in addition to what is described in the
- The program adds to the global privacy policy Data Access & Collection
Privacy Policy, Opens new tab. These Terms and Conditions supplement the Privacy Policy with respect to our processing of the personal information of Hilton Honors Program Members. IF YOU DO NOT AGREE TO THESE TERMS, you must elect NOT to join the Hilton Honors Program.
- The program adds to the global privacy policy Data Access & Collection
Additional personal information that we collect includes information that you provide when you enroll in the Hilton Honors Program or when you manage your profile online. During enrollment, we require that you provide your name, physical address and e-mail address. When you manage your profile online, you have the opportunity to provide additional information about your preferred airline partners and your loyalty program account numbers with them, your room type preferences, your language preferences, your credit card account(s), your preferences for receiving news, offers and information from companies that are part of the Hilton Portfolio, and to create a User ID and password.
- What you must give when you enroll, and what you may add later Data Access & Collection
In addition to the uses and sharing described in the
- Your data is shared to run the program and credit your benefits Sharing & Disclosure
Privacy Policy, Opens new tab, we may use and share relevant portions of your personal information in order to administer the Hilton Honors Program. This may include sharing your personal information with our business partners in order to credit you with mileage or other benefits earned through your participation in the Hilton Honors Program.
- Your data is shared to run the program and credit your benefits Sharing & Disclosure
By enrolling, you also consent to the transfer of your information to countries where our information processing facilities, business operations and hotels are located, including the United States and other countries where data protection laws may differ from those of your home country.
- Enrolling means your data may go to other countries Sharing & Disclosure
To ensure that your personal information is accurate and up-to-date, we may also share your information with a third party for the purpose of updating and enhancing the quality and content of the information we maintain about you.
- Your data may be shared with a third party to improve it Sharing & Disclosure
As a Member, you may receive additional communications from us, including Hilton Honors statements, third party news and offers specifically for Members, and co-branded messages from our business partners. Members of certain levels in certain states may also receive post-stay e-mails from us. You may change the communications you receive from us by logging onto your account online and managing your subscriptions, or by contacting us in the manner described in the
- You get program communications, and can change them Data Access & Collection
Privacy Policy, Opens new tab.
- You get program communications, and can change them Data Access & Collection
Additional Terms of Participation
We may modify these Program Terms and Conditions from time to time by posting the revised Program Terms and Conditions on our website. We may also modify the Privacy Policy from time to time as described in the
- The terms and the privacy policy can be changed, and continued participation accepts them Legal Rights & Agreement Rules
Privacy Policy, Opens new tab. Your continued participation in the Hilton Honors Program following the posting of changes to these Terms and Conditions, or to the Privacy Policy, will indicate your acceptance of the changes.
- The terms and the privacy policy can be changed, and continued participation accepts them Legal Rights & Agreement Rules
Each Member is responsible for reviewing these Program Terms and Conditions and remaining knowledgeable as to the Program Terms and Conditions and to the number of Points in their account. Hilton Honors may attempt, but is not required, to send correspondence to active Members to advise them of matters of interest, including notification of Point forfeiture or Program changes. Neither Hilton Honors, nor third parties participating as marketing partners in the Program ("Marketing Partners") will be liable for any failure to provide such notices and will not be responsible for incorrect or inaccurate transcription of Member contact information, for problems related to any of the equipment or programming associated with or utilized by the Member, for any human error, for any interruption, deletion, omission, defect, or line failure of any telephone network or electronic transmission, for problems relating to computer equipment, software, inability to access any website or on-line service, for any other technical or non-technical error or malfunction, for lost, late, stolen, illegible, incomplete, garbled, misdirected, mutilated or postage due mail or other mail or e-mail for whatever reason.
- You are responsible for knowing the terms and your points balance Legal Rights & Agreement Rules
Each Member is responsible for creating private account access information and for maintaining the security of that information. If the security of that information is breached, Hilton Honors shall not be liable for any access to that account that occurs as a result, unless the breach is a result of an act or omission of Hilton Honors. If Member becomes aware of any fraudulent activity or evidence of a breach, including unauthorized Reward redemption or transfer of Member's Points , Member must report such activity to Hilton Honors within twelve (12) months of it occurring and provide all further requested information and cooperation with Hilton Honors to be eligible for reinstatement of lost Hilton Honors Points or Rewards, which reinstatement may be awarded in Hilton Honors' sole discretion. Following review of such activity, if Hilton Honors determines unauthorized activity by a third party resulted in a reduction of Members’ Points, Hilton Honors will restore those Points, unless Hilton Honors determines that Member violated the Program Terms and Conditions or the fraudulent activity or breach was caused by an act or omission of Members. In no event shall Hilton Honors be responsible for reimbursing the Member for other damages or losses claimed to occur as a result of that unauthorized access.
- Keep your login details safe — you carry the risk Security & Safeguards
Hilton Honors reserves the right to suspend or discontinue Hilton Honors membership, including any Elite Tier Status (including Silver Elite Tier Status, Gold Elite Tier Status, Diamond Elite Tier Status and Diamond Reserve Elite Tier Status), for any Member who appears to be using the Program in a manner inconsistent with the Program Terms and Conditions or intent of the Program or any portion of the Program, including, but not limited to, Reward redemption or Certificate use. Hilton Honors also reserves the right to discontinue membership for any Member that Hilton Honors reasonably believes, in its sole discretion, has: (a) acted in a manner inconsistent with applicable laws, regulations or ordinances; (b) breached or violated any of these Program Terms and Conditions; (c) engaged in any fraudulent or dishonest behavior, theft, misconduct or wrongdoing in connection with the account, including without limitation, involving Reward redemption or Certificate use, or other Member benefits; (d) engaged in any abusive, fraudulent, disruptive, inappropriate, offensive or hostile conduct, whether it be physical, verbal or written form, towards any Hilton Portfolio property or their guests or employees, or towards Hilton or any of its employees or contractors; or (e) failed to pay any bills or accounts due to Hilton or any Hilton Portfolio property.
- Hilton can suspend or discontinue your membership Account & Service Control
Discontinued membership may result in the loss of all accumulated Points and the cancellation of Hilton Honors Certificates, benefits and privileges, including the loss of any associated Elite Tier Status. In addition to discontinuance of Hilton Honors membership, Hilton Honors shall have the right to take appropriate administrative or legal action as it deems necessary in its sole discretion.
- Losing your membership can mean losing your points Account & Service Control
The sale or barter of any Hilton Honors Points, Certificates, Rewards Confirmations or other Hilton Honors benefits other than by Hilton Honors is prohibited. Any Points, Certificates or benefits which Hilton deems in its sole discretion to have been transferred, sold or assigned in violation of Program Terms and Conditions may be confiscated or canceled.
- Points, certificates and benefits cannot be sold or bartered Legal Rights & Agreement Rules
Hilton Honors is not responsible, and assumes no liability, for changes or discontinuances of any Marketing Partners’ service or product(s) which may affect Program Rewards offered, the accrual of Points or devaluation of Certificates.
- Hilton is not responsible if a partner changes or drops its offer Legal Rights & Agreement Rules
Transferring Points from a Deceased Member’s Hilton Honors Account
a. In the event of a Hilton Honors Member's death, the deceased Member’s Points can be transferred to another Hilton Honors Member(s) upon Hilton's receipt and approval of the required documentation. The deceased Member’s Points can be transferred to multiple Members. There's no minimum or maximum number of Points that can be transferred. Elite Tier Status, nights, stays, or Eligible Spend can't be transferred, and won't count towards Elite Tier Status.
- A deceased member’s points can be transferred to other members Account & Service Control
b. The transfer request and required documents must be provided within one (1) year from the date of the Member's death. Each transfer request must be processed individually.
- A deceased member’s points can be transferred to other members Account & Service Control
c. No fee will be charged to transfer a deceased Member’s Points.
- A deceased member’s points can be transferred to other members Account & Service Control
d. The receiving Member(s) will receive the transferred Points within five (5) business days of Hilton's receipt and approval of the completed documentation and information requested.
- A deceased member’s points can be transferred to other members Account & Service Control
How to transfer Points from a deceased Member's account:
To request the transfer of Points from a deceased Member’s account, complete the steps below:
- What to send to claim a deceased member’s points Account & Service Control
Complete the
- What to send to claim a deceased member’s points Account & Service Control
Declaration form, Opens new tab and send it to
- What to send to claim a deceased member’s points Account & Service Control
priorityletter@hilton.com, Opens new tab.
- What to send to claim a deceased member’s points Account & Service Control
Provide a copy of:
- What to send to claim a deceased member’s points Account & Service Control
- The deceased Member's death certificate (a certified copy isn’t required).
- What to send to claim a deceased member’s points Account & Service Control
- An official document establishing the legal authority of the individual over the deceased Member's estate.
- What to send to claim a deceased member’s points Account & Service Control
The requesting individual must have an existing Hilton Honors account to receive the deceased Member’s Points. A new account can't be created just to receive these Points.
- What to send to claim a deceased member’s points Account & Service Control
Note: Deceased Member’s Points transfers will be made within the sole discretion of the Hilton Honors team. Any decision made by Hilton Honors in response to a request for transfer is final and not subject to further review or dispute.
- Hilton decides deceased-member transfer requests, finally Account & Service Control
These Hilton Honors Program Terms and Conditions are governed by and are to be construed under the laws of the State of New York, U.S.A, without giving effect to any choice of law or conflict of law rules or provisions that would cause the application of any other state laws. Claims may not be resolved through any form of class action. By participating in the Hilton Honors Program, Members consent that venue for all suits will be in the Eastern District of Virginia or, if there's no federal jurisdiction, venue will be in Fairfax County, Virginia. The Program Terms and Conditions set forth here in supersede all prior Program Terms and Conditions.
- New York law applies and class actions are excluded Legal Rights & Agreement Rules
HILTON HONORS PROVIDES THE HILTON HONORS PROGRAM, THESE AND OTHER MATERIALS, AND OTHER SERVICES AND PRODUCTS "AS-IS" AND, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, EXPRESSLY DISCLAIMS ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DESIGN, ACCURACY, CAPABILITY, SUFFICIENCY, SUITABILITY, CAPACITY, COMPLETENESS OR AVAILABILITY. You also agree that Hilton Honors does not represent, warrant or guaranty that the Hilton Honors Program or any such other products and services will be uninterrupted, without omissions or error free, or that defects will be corrected or changes implemented. UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SHALL HILTON BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE HILTON HONORS PROGRAM OR ANY SUCH OTHER PRODUCTS AND SERVICES, EVEN IF A HILTON HONORS AUTHORIZED REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, therefore such exclusions may not apply to you. In the event Hilton Honors is held liable for any damages related to such matters, your sole and exclusive remedy will be limited to reimbursement for services or products paid by you to the entity held liable which were not provided by such entity. You hereby waive any and all rights to bring any claim or action related to such matters in any forum beyond two (2) years after the first occurrence of the kind of act, event, condition or omission upon which the claim or action is based. If any provision(s) of these Official Rules are held to be invalid or unenforceable, all remaining provisions hereof will remain in full force and effect. The failure by Hilton Honors to exercise rights granted to Hilton Honors hereunder upon the occurrence of any of the contingencies set forth in this agreement will not constitute a waiver of such rights upon the recurrence of such contingency.
- The program and its services are provided as-is, without warranties Legal Rights & Agreement Rules
Specific Terms and Conditions Applicable to the People's Republic of China
Applicable to Members Who Regularly Reside in Chinese Mainland with Citizenship of the People’s Republic of China
IF YOU ARE A MEMBER REGULARLY RESIDING IN CHINESE MAINLAND WITH THE CITIZENSHIP OF THE PEOPLE’S REPUBLIC OF CHINA, THE FOLLOWING TERMS WILL APPLY BETWEEN YOU AND US IN ADDITION TO OUR PROGRAM TERMS AND CONDITIONS PRESENTED ABOVE. IN THE EVENT OF ANY CONFLICT BETWEEN THESE SPECIFIC TERMS & CONDITIONS AND THOSE PROGRAM TERMS AND CONDITIONS, THESE SPECIFIC TERMS & CONDITIONS SHALL SUPERSEDE.
- The China-specific terms override the program terms where they conflict Legal Rights & Agreement Rules
Hilton Honors will provide Members with prior notice of any material changes to these Program Terms and Conditions as required by the laws of the People’s Republic of China. Upon receipt of notice of changes to these Program Terms and Conditions, you may opt-out of any such changes by terminating your Honors membership via the Hilton Honors app, or calling one of our global phone numbers or sending an email to
- China members get prior notice of changes and can opt out by leaving Legal Rights & Agreement Rules
HiltonHonors@hilton.com, Opens new tab.
- China members get prior notice of changes and can opt out by leaving Legal Rights & Agreement Rules
Any disputes arising from these Program Terms and Conditions or any specific terms & conditions, the interpretation of these Program Terms and Conditions or any specific terms & conditions, or any other matters not expressly stipulated herein or therein, shall be governed by the laws of the People’s Republic of China.
- PRC law governs for China members, and disputes go to negotiation then court Legal Rights & Agreement Rules
Any dispute or controversy arising from or in connection with these Program Terms and Conditions Clause or any specific terms & conditions shall be resolved through negotiation in good faith. If such consultation fails, either party may file a lawsuit with a competent court with jurisdiction at the place where the defendant is domiciled.
- PRC law governs for China members, and disputes go to negotiation then court Legal Rights & Agreement Rules
Any content in these Program Terms and Conditions relevant to class action does not apply to Members residing in Chinese Mainland with the citizenship of the People’s Republic of China.
- The class-action exclusion does not apply to China members Legal Rights & Agreement Rules