Legal Rights & Agreement Rules · Context
Wheel Terms of Use last updated February 2026
The Wheel Terms of Use state that they were last updated in February 2026.
Supporting quotations
Last updated: February 2026
23 of 42 cards in Legal Rights & Agreement Rules
Legal Rights & Agreement Rules · Context
The Wheel Terms of Use state that they were last updated in February 2026.
Last updated: February 2026
Legal Rights & Agreement Rules · Procedure
The Terms open with an all-caps warning instructing users who have a medical emergency to immediately call their primary care provider or dial 911.
IF YOU HAVE A MEDICAL EMERGENCY, IMMEDIATELY CALL YOUR PRIMARY CARE PROVIDER OR DIAL 911.
Legal Rights & Agreement Rules · Restriction or exception
These Terms constitute a binding contract between you and Wheel Health, Inc., its corporate affiliates, and the Wheel Provider Group (collectively, Wheel). By clicking "I accept" or accessing or using the Services, you agree to be legally bound by the Terms, including a mandatory individual arbitration provision that limits remedies, and you may not use the Services if you do not agree. Although the introductory paragraphs cite Section 15 for mandatory arbitration, Section 15 is titled "Modifications to the Services" and the arbitration provisions appear in Section 16.
Please read these Terms of Use (“Terms” or “Terms of Use”) carefully, as they constitute a binding contract between you, an individual user (“you”), and Wheel Health, Inc. (“Wheel Health”) and our corporate affiliates and the Wheel Provider Group (collectively, “Wheel,” “We,” “Our”, or “Us”). Note that Section 15 of these Terms contains a mandatory arbitration provision that requires the use of arbitration on an individual basis and limits the remedies available to you in the event of certain disputes.
By clicking “I accept”, or by accessing or using the Services, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms. You are not permitted to use the Services if you do not agree to these Terms, including the mandatory arbitration provision in Section 15.
Legal Rights & Agreement Rules · Context
Wheel Health operates the telehealth platform through which the Wheel Provider Group delivers Services, including telehealth clinical services. The Wheel Provider Group consists of independent professional entities contracting with Wheel Health, Inc.—specifically Wheel Medical, P.C. (NJ), Wheel Medical, P.C. (NY), Wheel Medical of California, P.C. (CA), Wheel Medical, P.A. (FL), Wheel Care, LLC, Wheel Medical of Illinois, P.C. (IL), and Wheel Medical of Washington, P.C. (WA)—which in turn contract with licensed clinical providers (Providers) who provide telehealth services.
Wheel Health operates a telehealth platform through which the Wheel Provider Group may deliver Services to you, which may include telehealth clinical services. The Wheel Provider Group is a group of independent professional entities that have a contractual relationship with Wheel Health, Inc. The Wheel Provider Group includes Wheel Medical, P.C. (NJ), Wheel Medical, P.C. (NY), Wheel Medical of California, P.C. (CA), Wheel Medical, P.A. (FL), Wheel Care, LLC, Wheel Medical of Illinois, P.C. (IL), and Wheel Medical of Washington, P.C. (WA). The Wheel Provider Group contracts with licensed clinical providers (“Providers”) who provide telehealth services.
Legal Rights & Agreement Rules · Restriction or exception
Your access to and use of the Services is subject to these Terms of Use and all applicable laws and regulations, and even if you arrive at the Services through a website or mobile application operated or controlled by a third party, you agree that these Terms of Use are entered into between you and Wheel.
Your access to and use of the Services is subject to these Terms of Use and all applicable laws and regulations. Even though you may have arrived at the Services through a website or mobile application operated or controlled by a third party, you understand and agree that these Terms of Use are entered into between you and Wheel.
Legal Rights & Agreement Rules · Permission or license
Wheel reserves the right to change or modify these Terms at any time in its sole discretion and will provide notice such as by email, through the Services, or by updating the "Last Updated" date. Changes take effect upon posting to the Services, continued use after posting constitutes acceptance, and if you disagree with any Terms your sole and exclusive remedy is to discontinue using the Services.
The Services are continually under development, and Wheel reserves the right to change or modify these Terms at any time and in our sole discretion. If we make changes to these Terms, we will provide notice of such changes, such as by sending an email notification, providing notice through the Services or updating the “Last Updated” date at the beginning of these Terms. You should check the Terms from time to time when you use the Services to determine if any changes have been made. Any changes to these Terms of Use are effective upon posting to the Services. If you disagree with any of these Terms, your sole and exclusive remedy is to discontinue your use of the Services. Your continued use after a change has been posted constitutes your acceptance of the changes. If you do not agree to the revised Terms, you may not access or use the Services.
Legal Rights & Agreement Rules · Context
Wheel refers users to its Privacy Policy for personal information practices and to the Wheel Provider Group Notice of Privacy Practices for protected health information (PHI) practices. If these Terms conflict with the Wheel Provider Group Notice of Privacy Practices regarding PHI, the Notice of Privacy Practices governs.
Please see our Privacy Policy for a description of how we collect, use, and disclose your personal information when you access or use the Services. Please see the Wheel Provider Group Notice of Privacy Practices for a description of how we collect, use, and disclose your protected health information when you access or use the Services. If there is any conflict between these Terms and the Wheel Provider Group Notice of Privacy Practices with respect to PHI, the Notice of Privacy Practices will govern
Legal Rights & Agreement Rules · Restriction or exception
Wheel Health, Inc. does not provide any medical services, and accessing or using the Services does not create a provider-patient relationship with Wheel Health, Inc. All medical services are provided by the Wheel Provider Group, health and wellness resources are not a substitute for direct in-person care in all cases, and the decision to follow treatment recommendations rests with you and your health care provider.
Wheel Health, Inc. does not provide any medical services, including via the Services. All medical services are provided by the Wheel Provider Group. The health and wellness resources made available through our Services are not a substitute for direct in-person health care services in all cases. The decision to follow treatment recommendations rests with you and your health care provider. You understand that by accessing or using the Services, you are not entering into a provider-patient relationship with Wheel Health, Inc.
Legal Rights & Agreement Rules · Permission or license
By accepting the Terms, you consent to Wheel sending electronic disclosures, notices, messages, reports, and other communications that satisfy legal requirements that communications be in writing. You are responsible for monitoring and retaining copies of these communications and agree not to hold Wheel or any affiliate liable for any loss, injury, or claim resulting from failing to read them or failing to comply with treatment recommendations contained in them.
By accepting the Terms of Use, you agree and consent to Wheel sending you disclosures, notices, messages, reports, and other communications. It is your responsibility to monitor these communications. You agree that any notices, agreements, disclosures, or other communications that we send to you electronically will satisfy any legal communication requirements, including, but not limited to, that such communications be in writing. You should maintain copies of electronic communications from us by printing a paper copy or saving an electronic copy. You acknowledge and agree that you will not hold us or any Wheel affiliate liable for any loss, injury, or claim of any kind resulting from your failure to read these communications or for your failure to comply with any treatment recommendations contained in these communications.
Legal Rights & Agreement Rules · Restriction or exception
If you access the Services through a Client platform, your relationship with the Client may be governed by the Client's terms and privacy practices, and neither Wheel nor the Client is responsible for the other's products or services except as required by law.
If you access the Services through a Client platform, your relationship with the Client may be governed by the Client’s terms and privacy practices. Wheel is not responsible for Client products or services, and Client is not responsible for Wheel’s products or services, except as may be required by law.
Legal Rights & Agreement Rules · Restriction or exception
The Services may link to third-party websites or mobile apps (Linked Sites), or you may arrive through a Linked Site (including one controlled by a Wheel parent, subsidiary, or affiliate). Linked Sites are provided only as a convenience without endorsement, your use is at your own risk, Wheel is not responsible or liable for Linked Site content, products, services, errors, or losses, and only these Terms apply to your use of the Services.
The Services may contain hyperlinks or references to other websites and mobile applications (“Linked Sites”) operated by third parties. The Linked Sites may not be under our control, therefore, we are not responsible for the information, products or services described thereon, or for the content of any Linked Site, including, without limitation, any link contained in a Linked Site, or any changes or updates to a Linked Site. We are providing these Linked Sites to you only as a convenience, and the inclusion of any link does not necessarily imply endorsement, sponsorship, or recommendation of such Linked Site or the content, products, or services on or available from such of the Linked Site or any association with its operators. Your use of these Linked Sites is at your own risk, and we are not liable to you in any way, either directly or indirectly, for any content, errors, damage or loss caused by or in connection with use of or reliance on information contained in or provided to Linked Sites.
You may have arrived at the Services through a Linked Site, including a Linked Site controlled by a parent, subsidiary, or affiliate of Wheel. You understand and agree that we are not responsible for the information, products or services described on those Linked Sites and only these Terms of Use will apply to your use of or access to the Services.
Legal Rights & Agreement Rules · Restriction or exception
Upon expiration or termination of the Terms for any reason, the following provisions survive: Disclaimer of Warranties / Limitation of Liability; Indemnification; Governing Law, Dispute Resolution, Arbitration, Venue, Severability of Provisions; No Waiver; and Assignment.
The following provisions survive the expiration or termination of these Terms of Use for any reason whatsoever: Disclaimer of Warranties / Limitation of Liability; Indemnification; Governing Law, Dispute Resolution, Arbitration, Venue, Severability of Provisions; No Waiver; and Assignment.
Legal Rights & Agreement Rules · Restriction or exception
The consultation AI program does not make clinical decisions, provide medical advice, or substitute for professional diagnosis or treatment, and AI outputs may be incomplete, incorrect, or inappropriate and should not be relied on without consulting a qualified clinician.
You understand that the artificial intelligence program does not make clinical decisions or provide medical advice and is not a substitute for professional diagnosis or treatment. We ensure that appropriate agreements are in place with such services before making any of your data available to them. AI outputs may be incomplete, incorrect, or inappropriate, and you should not rely on AI outputs without consulting a qualified clinician.
Legal Rights & Agreement Rules · Restriction or exception
Use of the Services and content is at your sole risk on an "AS IS" and "AS AVAILABLE" basis. Wheel and its Related Persons disclaim all express or implied warranties (including merchantability, fitness for a particular purpose, noninfringement, availability, security, accuracy, and freedom from viruses or malware) and, to the fullest extent of law, disclaim liability for reliance on content or for interruptions, errors, cyber attacks, hacking, malware, or other security intrusions.
YOU EXPRESSLY AGREE THAT USE OF THE SERVICES AND CONTENT IS AT YOUR SOLE RISK. YOU ACKNOWLEDGE AND AGREE THAT THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. WHEEL AND ITS AFFILIATES, AND THEIR RESPECTIVE OFFICERS, DIRECTORS, MANAGERS, PARTNERS, MEMBERS, EMPLOYEES, AND AGENTS (COLLECTIVELY “RELATED PERSONS”) MAKE NO REPRESENTATIONS OR WARRANTIES AND EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO THE SERVICES INCLUDING, BUT NOT LIMITED TO, ANY REPRESENTATIONS OR WARRANTIES WITH RESPECT TO MERCHANTABILITY, FITNESS FOR A PARTICULAR USE OR PURPOSE, NONINFRINGEMENT, TITLE, AVAILABILITY, SECURITY, OPERABILITY, CONDITION, QUIET ENJOYMENT, VALUE, ACCURACY OF DATA, FREEDOM FROM VIRUSES OR MALWARE, COMPLETENESS, TIMELINESS, FUNCTIONALITY, RELIABILITY, SEQUENCING OR SPEED OF DELIVERY OR SYSTEM INTEGRATION. WE MAKE NO WARRANTIES OR REPRESENTATIONS THAT YOUR USE OF THE SERVICES WILL NOT INFRINGE THE RIGHTS OF THIRD PARTIES.
TO THE FULLEST EXTENT OF APPLICABLE LAW, NEITHER WHEEL NOR ITS RELATED PERSONS WILL BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY YOUR RELIANCE ON CONTENT OBTAINED THROUGH THE SERVICES. IT IS YOUR RESPONSIBILITY TO EVALUATE THE ACCURACY, COMPLETENESS, TIMELINESS, RELIABILITY OR USEFULNESS OF THE SERVICES. FURTHERMORE, WHEEL DOES NOT GUARANTEE THAT THE SERVICES WILL BE UNINTERRUPTED, OR FREE FROM ERROR, DEFECT, LOSS, DELAY IN OPERATION, CORRUPTION, CYBER ATTACK, VIRUSES, INTERFERENCE, HACKING, MALWARE, OR OTHER SECURITY INTRUSION, AND WHEEL DISCLAIMS ANY LIABILITY RELATING THERETO.
Legal Rights & Agreement Rules · Restriction or exception
To the fullest extent permitted by applicable law, the maximum aggregate liability of Wheel and its Related Persons jointly arising out of or related to access or use of the Services will not exceed the greater of $50 or the amount you paid Wheel to use the Services in the one-month period immediately preceding the date your claim arose, regardless of the form of action (whether in contract, tort including simple negligence, or any other legal or equitable theory).
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE MAXIMUM AGGREGATE LIABILITY OF WHEEL OR THE RELATED PERSONS (JOINTLY) ARISING OUT OF OR IN ANY WAY RELATED TO ACCESS OR USE OF THE SERVICES, EXCEED THE GREATER OF $50 OR THE AMOUNT YOU PAID TO US TO USE THE SERVICES IN THE ONE (1) MONTH PERIOD IMMEDIATELY PRECEDING THE DATE ON WHICH YOUR CLAIM AROSE. THE FOREGOING LIMITATIONS SHALL APPLY EVEN IN THE EVENT YOUR REMEDIES HEREUNDER FAIL OF THEIR ESSENTIAL PURPOSE, AND THE FOREGOING SHALL CONSTITUTE WHEEL AND ITS RELATED PERSONS’ SOLE LIABILITY AND OBLIGATION IN RESPECT HEREOF, REGARDLESS OF THE FORM OF ACTION, WHETHER BASED IN CONTRACT, TORT (INCLUDING, BUT NOT LIMITED TO, SIMPLE NEGLIGENCE, WHETHER ACTIVE, PASSIVE OR IMPUTED), OR ANY OTHER LEGAL OR EQUITABLE THEORY
Legal Rights & Agreement Rules · Restriction or exception
You agree to indemnify, defend, and hold harmless Wheel and its Related Persons from and against any third-party suits, claims, damages, settlements, judgments, liabilities, losses, costs, and expenses (including reasonable attorneys', litigation, and accounting fees) arising or alleged to arise from your unauthorized use of the Services, fraud, violation of law, willful misconduct, or breach of these Terms.
You agree to indemnify, defend, and hold harmless Wheel and its Related Persons from and against any and all third-party suits, actions, claims, proceedings, damages, settlements, judgments, injuries, liabilities, obligations, losses, risks, costs, and expenses (including, without limitation, reasonable attorneys’ fees, litigation expenses, and accounting fees), relating to or arising from, or alleged to arise from, your use of the Services in an unauthorized manner, fraud, violation of law, or willful misconduct, or any breach by you of these Terms of Use.
Legal Rights & Agreement Rules · Restriction or exception
Except for individual small claims court actions or actions seeking injunctive or equitable relief for alleged unlawful use of intellectual property, you and Wheel waive court and jury trial rights and agree to resolve all Disputes through binding individual arbitration administered by the American Arbitration Association (AAA) in Travis County, Texas (unless agreed otherwise) under AAA Rules and these Terms (with these Terms governing conflicts), governed by the Federal Arbitration Act; the arbitrator's award shall include arbitration costs, reasonable attorneys' fees, and reasonable witness/expert costs.
PLEASE READ THIS SECTION CAREFULLY BECAUSE IT REQUIRES YOU AND WHEEL TO RESOLVE ALL DISPUTES BETWEEN US THROUGH BINDING INDIVIDUAL ARBITRATION AND LIMITS THE MANNER IN WHICH YOU CAN SEEK RELIEF FROM WHEEL.
Except for any disputes, claims, suits, actions, causes of action, demands or proceedings (collectively, “Disputes”) in which either party seeks to bring an individual action in small claims court or seeks injunctive or other equitable relief for the alleged unlawful use of intellectual property, including, without limitation, copyrights, trademarks, trade names, logos, trade secrets or patents, YOU AND WHEEL AGREE (A) TO WAIVE YOUR AND WHEEL’S RESPECTIVE RIGHTS TO HAVE ANY AND ALL DISPUTES ARISING FROM OR RELATED TO THESE TERMS, OR THE SERVICES, RESOLVED IN A COURT, AND (B) TO WAIVE YOUR AND WHEEL’S RESPECTIVE RIGHTS TO A JURY TRIAL. Instead, you and Wheel agree to arbitrate Disputes through binding arbitration (which is the referral of a dispute to one or more persons charged with reviewing the dispute and making a final and binding determination to resolve it instead of having the dispute decided by a judge or jury in court) conducted by the American Arbitration Association (“AAA”) under the arbitration rules in effect at the time the arbitration is initiated (the “AAA Rules”) and under the rules set forth in these Terms. If there is a conflict between the AAA Rules and the rules set forth in these Terms, the rules set forth in these Terms will govern.
Unless the parties agree otherwise, the arbitration will be conducted in Travis County, Texas. Each party will be responsible for paying any filing, administrative and arbitrator fees in accordance with the AAA Rules. The award rendered by the arbitrator shall include costs of arbitration, reasonable attorneys’ fees and reasonable costs for expert and other witnesses. Any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction. ARBITRATION MEANS THAT YOU WAIVE YOUR RIGHT TO A JURY TRIAL. YOU AGREE THAT, BY ENTERING INTO THESE TERMS, YOU ARE WAIVING THE RIGHT TO A TRIAL.
You and Wheel agree that these Terms affect interstate commerce and that the enforceability of this Section 15 shall be both substantively and procedurally governed by and construed and enforced in accordance with the Federal Arbitration Act, 9 U.S.C. § 1 et seq. (the “FAA”), to the maximum extent permitted by applicable law.
Legal Rights & Agreement Rules · Restriction or exception
You and Wheel agree to resolve any Disputes solely on an individual basis, waiving any right to pursue Disputes on a class, consolidated, or representative basis, and agree that any Dispute arising out of or related to the Services or any content must be filed within one (1) year after the claim or cause of action arose or be forever barred.
YOU AND WHEEL EACH AGREE TO RESOLVE ANY DISPUTES ON AN INDIVIDUAL BASIS AND WAIVE ANY RIGHT TO PURSUE ANY DISPUTES ON A CLASS OR CONSOLIDATED BASIS OR IN A REPRESENTATIVE CAPACITY.
YOU AGREE THAT REGARDLESS OF ANY STATUTE OR LAW TO THE CONTRARY, ANY DISPUTE ARISING OUT OF OR RELATED TO THE SERVICES OR ANY CONTENT MUST BE FILED WITHIN ONE (1) YEAR AFTER SUCH CLAIM OR CAUSE OF ACTION AROSE, OR SUCH DISPUTE WILL BE FOREVER BARRED.
Legal Rights & Agreement Rules · Procedure
These Terms and use of the Services are governed by Texas law without regard to conflict-of-law principles, and any Dispute not subject to arbitration or small claims court must be resolved individually in state or federal courts sitting in Travis County, Texas. If any part of the Terms cannot be enforced as written, it will be replaced with terms most closely matching its intent to the extent permitted by law without affecting the validity of remaining provisions.
These Terms, and your access to and use of the Services shall be governed by and construed and enforced in accordance with the laws of the State of Texas, without regard to conflict of law rules or principles (whether of the State of Texas or any other jurisdiction) that would cause the application of the laws of any other jurisdiction. Any Dispute between the parties that is not subject to arbitration or cannot be heard in small claims court, shall be resolved on an individual basis in the state or federal courts of the State of Texas and the United States, respectively, sitting in Travis County, Texas.
All parts of these Terms of Use apply to the maximum extent permitted by law. Wheel and you both agree that if we cannot enforce a part of this contract as written, then that part will be replaced with terms that most closely match the intent of the part we cannot enforce, to the extent permitted by law. The invalidity of part of these Terms of Use will not affect the validity and enforceability of the remaining provisions. The section headings are for convenience only and do not have any force or effect.
Legal Rights & Agreement Rules · Restriction or exception
No waiver by Wheel of any term or condition or failure to assert a right under the Terms constitutes a further or continuing waiver, and neither the Terms nor the Services create any partnership, joint venture, employment, or agency relationship or allow you to enter into any contract on Wheel's behalf or bind Wheel.
No waiver by Wheel of any term or condition set forth in these Terms of Use shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure by Wheel to assert a right or provision under these Terms of Use shall not constitute a waiver of such right or provision.
Neither these Terms of Use, nor any content, materials, or features of the Services create any partnership, joint venture, employment, or other agency relationship between us and you. You may not enter into any contract on our behalf or bind us in any way.
Legal Rights & Agreement Rules · Permission or license
You agree that any violation or threatened violation of these Terms constitutes an unlawful and unfair business practice causing irreparable and unquantifiable harm for which monetary damages would be inadequate, and you consent to Wheel obtaining any injunctive or equitable relief it deems necessary or appropriate in addition to other legal or equitable remedies.
You agree that any violation, or threatened violation, by you of these Terms of Use constitutes an unlawful and unfair business practice that will cause us irreparable and unquantifiable harm. You also agree that monetary damages would be inadequate for such harm and consent to our obtaining any injunctive or equitable relief that we deem necessary or appropriate. These remedies are in addition to any other remedies we may have at law or in equity.
Legal Rights & Agreement Rules · Permission or license
You may not assign any rights under these Terms (and any attempt is null and void), whereas Wheel-affiliated professional entities may in their individual discretion transfer all contractual rights and obligations under these Terms without further consent or notification if some or all of Wheel's business is transferred by merger, asset sale, or otherwise.
You may not assign any of your rights under these Terms of Use, and any such attempt will be null and void. Wheel-affiliated professional entities may, in their individual discretion, transfer, without further consent or notification, all contractual rights and obligations pursuant to these Terms of Use if some or all of the business of Wheel is transferred to another entity by way of merger, sale of its assets or otherwise.
Legal Rights & Agreement Rules · Procedure
Wheel Provider Group maintains a compliance program (including policies, training, monitoring, and internal reporting) to prevent, detect, and address fraud, waste, and abuse. Users may confidentially report suspected fraudulent, unethical, or improper conduct (including billing concerns or misuse of patient information) to legal@wheel.com; Wheel prohibits retaliation for good-faith reports and reviews and investigates reports as appropriate.
Wheel Provider Group maintains a compliance program designed to prevent, detect, and address fraud, waste, and abuse in connection with the Services. This program includes policies, training, monitoring activities, and internal reporting mechanisms intended to promote lawful and ethical conduct. If you suspect fraudulent, unethical, or improper conduct related to the Services (including billing concerns or misuse of patient information), you may report your concern by contacting Wheel at legal@wheel.com. Reports may be submitted confidentially. Wheel prohibits retaliation against any individual who makes a good faith report of a compliance concern. All reports are reviewed and, where appropriate, investigated in accordance with Wheel’s compliance policies and applicable law.